SRM SOCIAL ENGAGEMENT& MONITORING

Whilst it is relatively straightforward to gather

on-topic posts, it can be muchharder to develop meaningful

insights from this data.

LISTENING, ENGAGEMENT & ANALYSIS CAPABILITIES ACROSS SOCIAL CHANNELS TO HELP YOU BETTER UNDERSTAND YOUR CUSTOMERS AND BE MORE ENGAGING.

SRM Social Engagement & Monitoring

CAPTURE RELEVANT BRAND CONVERSATIONS FROM WEB & SOCIAL CHANNELS

IDENTIFY POSITIVE, NEGATIVE & NEUTRAL POSTS WITH AUTOMATED SENTIMENT SCORING

UNDERSTAND WHAT PEOPLE ARE SAYING ABOUT YOUR PRODUCTS AND BRANDS

CUT THROUGH THE NOISE TO TRACK KEY TOPICS, TRENDS, & INFLUENCERS

COMPARE AND EVALUATE YOUR COMPETITORS SOCIAL LANDSCAPE

ACT ON CUSTOMER INTENT & INTEREST (EG. INTENT TO PURCHASE OR NEED FOR SERVICE OR ASSISTANCE)

RESPOND IN-CONTEXT, WITH THE HIGHEST EFFICIENCY, ACROSS SOCIAL CHANNELS

CONNECT WITH CUSTOMERS IN REAL-TIME WHEN IT MATTERS MOST

OFFERED IN STANDARD, ENTERPRISE & PREMIUM EDITIONS

LISTEN TO CONVERSATIONS ACROSS GLOBAL SOCIAL CHANNELS.EASILY ASSEMBLE TOPICS BY INCLUDING THEMES AND EXCLUDING NOISE.

LISTEN

CAPTURE ACTIONABLE INSIGHTS ABOUT YOUR BRAND, INDUSTRY & COMPETITORS. USE THESE INSIGHTS TO GUIDE YOUR MESSAGES.

MONITOR

KNOW THE RELATIVE VALUE OF YOUR SOCIAL MEDIA INVESTMENTS THROUGH SOCIAL ANALYTICS.

ANALYSE

RESPOND IN CONTEXT ACROSS SOCIAL MEDIA CHANNELS.ENGAGE

PRIORITISE & ROUTE RESPONSES FOR THE BEST CUSTOMER EXPERIENCE.ENGAGE

Explore what is being said aboutyour business, industry or

competitors across hundredsof social channels with our

monitoring & analysis service. MARKETING DECISIONS PROVIDES THE POWERFUL ORACLE SRM SOCIAL

ENGAGEMENT & MONITORING SOFTWARE & SUPPORT SERVICES.