oracle software テクニカル・サポート・ポリシー...oracle software...
TRANSCRIPT
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 1 of 37
Oracle Software
2020 1 31
1.
2.
3.
4.
5.
6. Web
7.
8. Global Customer Support Data Protection Practices
9.
10. Hyperion Agile
11.
1.
Oracle Software
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 2 of 37
Oracle Support Services OSS
Nimbula MICROS Systems US Cruise
Web
Web
Nimbula
Software Support Services Terms and Conditions Maintenance Services Policy Standard
Maintenance Program product support policy Support Services policies Support Maintenance Agreement
Maintenance and Technical Support Agreement Maintenance and Support Schedule 2.0 Licensee Support Services
Policy
Oracle Software Oracle Software
2.
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 3 of 37
Oracle Store
12
1 i * Database Enterprise Edition Enterprise Edition Options
Purchasing Purchasing Options Data Enterprise Management * Oracle Database
Enterprise Edition Diagnostics Pack self-service module*
Human Resources Self-Service Human Resources 1
ii 1 ** Crystal Ball
1 1 Java Embedded Binary
Java Binary License and Redistribution Agreement BLRA
Java
v Java Restricted Use Binary Oracle Java Platform Integrator
OJPI Java Embedded Binary BLRA Java
Oracle Partner Network Oracle Technology Network Development
Demonstration 1
*
**
・ Database Enterprise Edition Database Standard Edition Database Standard Edition One Oracle
Database Standard Edition 2 Personal Edition
・ Internet Application Server Enterprise Edition Internet Application Server Standard Edition
WebLogic Server Enterprise Edition WebLogic Server Standard Edition WebLogic Suite Web Tier
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 4 of 37
・ Oracle FLEXCUBE Core Banking
・ Oracle FLEXCUBE Universal Banking for Retail
・ Oracle FLEXCUBE Universal Banking for Corporate
・ Oracle FLEXCUBE Lending & Leasing
・ Oracle Daybreak
・ Oracle Banking
1 Embedded Software
License ESL ) Application Specific Full Use ASFU
1 1 ESL Distribution Agreement Embedded ASFU
Distribution Agreement ASFU Distribution Agreement
Application Package
Full Use
Full Use ASFU ESL
ASFU Full Use 1
ASFU Full Use
Full Use 1
ASFU ESL 1
Software Update
License & Support Oracle Communications Network Premier Support
Extended Support
Software Update License & Support
Extended Support
Extended Support
1
Termination Letter
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 5 of 37
a
150% b
150% a
b
i
12
ii
i ii
1
Custom Application Bundles
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 6 of 37
1 Custom Application Bundle
OSS
OSS
OSS 1 1
4 1 USD$250,000
2 4
i ii
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 7 of 37
1
First Line Support Second Line Support
First Line Support
First Line Support i
ii
iii
iv
First Line Support
Second Line Support
Second Line Support
Second Line Support i ii
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 8 of 37
Development Demonstration
Development Demonstration Oracle Partner
Network
Development
Demonstration
3.
・ Premier Support Software Update License & Support Oracle Communications Network Software
Premier Support
・ Extended Support
・ Sustaining Support
Premier Support Extended Support Sustaining Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 9 of 37
Premier Support
GA 5
3 Extended Support
Extended Support Extended
Support
Sustaining Support
・ Lifetime Support Policy: Coverage for Technology
Products PDF
・ Fusion middleware Lifetime Support Policy: Coverage for Fusion Middleware
・ Lifetime Support Policy: Coverage for Applications PDF
・ Retail Applications Lifetime Support Policy: Coverage for Retail Applications
・ Sun Lifetime Support Policy: Coverage
for Sun Software and Operating System Products PDF
・ Oracle Linux Lifetime Support Policy: Coverage for Oracle Linux and
Oracle VM PDF
・ OFSS "Lifetime Support Policy: Coverage for Oracle Financial Services
Software” PDF
1. People Tools PeopleSoft PeopleTools
PeopleTools
GA 12
12 PeopleTools Critical Patch
Updates GA 24
PeopleSoft Premier Support Extended
Support PeopleTools
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 10 of 37
PeopleTools
PeopleSoft
PeopleTools
PeopleTools
i ii
iii 1
2. Oracle Database 12c Release 1 (12.1) 2018 8 2019 7 Extended Support
Extended Support
E-Business Suite E-Business Suite
12.1 2020 12 Extended Support
3. Oracle Database 11gR2 HP OpenVMS on Itanium 11.2.0.4
2019 1 2020 12 Extended Support
Extended Support
E-Business Suite E-Business Suite
11.2 2020 12 Extended Support
4. Oracle Database 10gR2
IBM z/OS Oracle Database 10gR2 2013 8
Extended Support Extended Support
Extended Support 1 Critical Patch Updates
5. PeopleSoft Enterprise Campus Solutions 9.0 Extended Support 2016 1 2019 12
Extended Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 11 of 37
6. JD Edwards EnterpriseOne 9.1 JD Edwards World A9.3 2017 4 2020 3 Extended
Support
Extended Support
7. Oracle Database Standard Edition 2 Oracle Database Standard Edition 2
Oracle Database Standard Edition Oracle Database Standard
Edition One
Oracle Database Standard Edition 2
8. Governance, Risk and Compliance Governance, Risk and Compliance
Sustaining Support 2021 5 1
Application Access Controls Governor 8.x
Configuration Controls Governor 5.x
Enterprise Governance, Risk, and Compliance
Manager
8.x
Enterprise Transaction Controls Governor 8.x
Fusion Governance, Risk, and Compliance
Intelligence
3.x
Preventive Controls Governor 7.x
9. Clintrial Integration Solutions (CIS) 4.6.2. Clintrial Integration Solution (CIS) 4.6.2
Sustaining Support 2020 3 1
10. Java SE 7 2019 6 2022 7 Extended Support
Extended Support
11. Oracle Business Intelligence Applications 11.1.1.10.2: 2020 1 2021 6 Extended Support
Extended
Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 12 of 37
12. WebLogic Server and Coherence 12.1.3: 2020 1 1 2020 12 31 Extended Support
1
4.
Software Update License & Support
Premier Support Software Update
License & Support
Software Update License & Support
・ Critical Patch Updates
・
・
・
・
・ 1 24 7 Web
1 24 7 Web
・ Oracle Financial Services Oracle Banking Platform
OFSAA and OBP Regulatory Update Delivery Policy
・ MySQL Classic Edition Annual Subscription MySQL Cluster Carrier Grade Edition Annual Subscription
MySQL Enterprise Edition Annual Subscription My SQL Standard Edition Annual Subscription
MySQL Subscription MySQL Community Edition*
Software Update License & Support SULS MySQL Community Edition
SULS MySQL Community Edition
MySQL Subscription *Community
Edition GPL General Public License MySQL
・ Oracle VM VirtualBox Enterprise Software Update License & Support SULS
SULS Oracle VM VirtualBox Enterprise
Oracle VM VirtualBox User Manual
・ http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf Platinum
Services
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 13 of 37
・ 9:00 - 18:00
*
Audit Vault and Database Firewall Database Firewall and Database Firewall Management Server
Software Update License & Support
・ Software Update License & Support
・ 1 24 7 Oracle Unbreakable Linux Network
・
・ Oracle Linux GA 6
Oracle Linux
Backport Schedule https://linux.oracle.com/backport-schedule.html
Oracle Linux GA 6
6
Phase Forward Clinical Development Center Clintrial Empirica (Gateway Signal Trace) InForm
LabPas Software Update License & Support
Software Update License & Support
・ Critical Patch Updates
・ 9:00 - 18:00
・
http://www.oracle.com/us/support/contact/health-sciences-license-support/index.html
・ 9:00 - 18:00
http://www.oracle.com/us/support/library/hospitality-programs-3840568.pdf Oracle
Hospitality Hospitality Programs Software Update License & Support
• Software Update License & Support
• First Line Support 1
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 14 of 37
Oracle Hospitality
1
1 5 1
2 2 6
3 8 24
4 24 48
• 1
• 2
EOD/SOD/Night Audit MyMicros
• 3
MyMicros Oracle Cloud Applications Portal Password Resets
iCare Loyalty
• 4
Extended Support
Premier Support Extended Support
Extended Support Premier Support 3
GA Extended Support SULS
Premier Support Extended Support
Extended Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 15 of 37
・ Critical Patch Updates
・
・
・
・ 1 24 7
・ Web
1 24 7 Web
・ http://www.oracle.com/jp/support/library/platinum-services-policies-1664597-ja.pdf Platinum
Services
・ 9:00 - 18:00
Extended Support
・
Extended Support for Java SE
Java SE Extended Support
・
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Sustaining Support
Premier Support Sustaining Support Sustaining Support
Sustaining Support Software
Update License & Support
・ Premier Support Extended Support Extended Support
Critical
Patch Updates
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 16 of 37
・ Premier Support Extended Support Extended Support
・ Premier Support Extended Support Extended Support
・
・ 1 24 7
・ Web
1 24 7 Web
・ 9:00 - 18:00
Sustaining Support
・ Critical Patch
Updates
・
・
・
・ 1 24
・
Sustaining Support for Oracle Linux
Sustaining Support Oracle Linux Software Update License &
Support
・ My Oracle Support 1 24 7 Web
・ 1 24 7 Oracle Unbreakable Linux Network
・ Premier Support
Oracle Linux Sustaining Support
・
・ 1 24
・
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 17 of 37
・
Sustaining Support for Java SE
Sustaining Support Java SE Java SE Support
・ Premier Support Extended Support Extended Support
・ Premier Support Extended Support Extended Support
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Java SE Sustaining Support
・
・
・ 1 24
・
Sustaining Support for Nimbula
Sustaining Support Nimbula Software Update License &
Support
・
・ 9:00 - 18:00
・ 9:00 - 18:00
Sustaining Support Nimbula
・
・ 1 24
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 18 of 37
Oracle Communications Network Software Premier Support Sustaining Support
Oracle Communication Network Software Premier Support Oracle
Communications Network Premier Programs Diameter Signaling Router &
Integrated Diameter Intelligence Hub Network Function Editions Common Signaling Performance Intelligence
Center Network Function Edition Policy Management Network Function Edition User Data Repository Network
Function Edition Session Border Controller Subscriber-Aware Load Balancer Core Session Manager Session Router
Mobile Security Gateway Operations Monitor Control Plane Monitor Fraud Monitor Application Orchestrator
Evolved Communications Application Server Net-Net Central Elastic Charging
Engine Charging Traffic Monitor Network Service Orchestration Convergent Charging Controller Recharge and
Voucher Management Notification Gateway
Oracle Communications Network Software Premier Support
・ Critical Patch Updates
・
・
・
・ Oracle Communications Network Premier Program
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Communications Network Software Premier Support
1 1 1
1 15 6 30
2 15 48 30
3 N/A N/A 180
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 19 of 37
1
・
・
・
Oracle Communications Network Premier Program Oracle Communications Network Software
Sustaining Support
Oracle Communications Network Software Sustaining Support
・ Premier Support
Critical Patch Updates
・ Premier Support
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Communications Network Premier Program Sustaining Support
・ Critical Patch
Updates
・ Oracle Communications Network Premier Programs
・
・
・
・
Oracle Communications Network Software Support Sustaining Support
Oracle Communication Network Software Support Oracle
Communications Network Software Programs Oracle Communications EAGLE
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 20 of 37
ISO Oracle Communications Performance Intelligence Center Oracle Communications Diameter Signaling
Router Oracle Communications Policy Management Oracle Communications User Data Repository Oracle
Communications Subscriber Data Management
Oracle Communications Network Software Support
・ Critical Patch Updates
・
・ Oracle Communications Network Software Programs
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Communications Network Software Support
1 1 1
1 15 6 30
2 15 48 30
3 N/A N/A 180
1
・
・
・
Oracle Communications Network Software Program Oracle Communications Network Software
Sustaining Support
Oracle Communications Network Software Sustaining Support
・ Support
Critical Patch Updates
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 21 of 37
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Communications Network Software Program Sustaining Support
・ Critical Patch
Updates
・ Oracle Communications Network Software
・
・
・
5.
Oracle Java Development Tools Support
Oracle Java Development Tools Support Sun NetBeans Oracle
Enterprise Pack for Eclipse 2005 10 31 Oracle Technology Network Japan OTN-J
Oracle JDeveloper Oracle Java Development Tools Support
Oracle Java Development Tools Support
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Java Development Tools Support
Oracle Developer Studio Tools Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 22 of 37
Oracle Developer Studio Tools Support Oracle Developer Studio
Oracle Developer Studio Tools Support
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Developer Studio Tools Support Oracle Solaris
Oracle Linux
Oracle Application Development Framework Essentials Support
Oracle Application Development Framework Essentials Support Oracle Application Development Framework (ADF)
Essentials
Oracle Application Development Framework Essentials Support
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Application Development Framework Essentials Support
Java SE Support Java SE Support for Independent Software Vendors
2017 6 1 Java SE Support Java SE Support for Independent Software Vendors ISVs
Java SE 7
Java SE Support Java SE Support for ISVs
・
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 23 of 37
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
2020 4 30
Java SE
Oracle Java Embedded Development Support Oracle Java Embedded Suite
Development Support
Oracle Java Embedded Development Support Standard Binary Oracle Java SE Embedded Oracle Java
ME Embedded Oracle Java Embedded Suite Development
Support Oracle Java Embedded Suite
Oracle Java Embedded Development Support Oracle Java Embedded Suite Development Support
・
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
Oracle Java Embedded Development Support Oracle Java Embedded Suite Development Support
Oracle Java SE Embedded
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 24 of 37
Oracle Java ME Embedded Oracle Java Embedded Suite
NoSQL Database Community Edition Support
NoSQL Database Community Edition Support NoSQL Database Community Edition
NoSQL Database Community Edition Support
・
・ 1 24 7
・ My Oracle Support 1 24 7 Web
・ 9:00 - 18:00
NoSQL Database Community Edition Support
Advanced Customer Support
Advanced Customer Support
http://www.oracle.com/contracts ACS
・ Oracle Priority Support
・ Oracle Priority Support for Hotel and Food and Beverage
・ Oracle Priority Support Advantage
・ Oracle Priority Support Connected
・ Oracle Functional Help Desk for Oracle Retail and Hospitality
・ Oracle Retail Store Open Support
・ Oracle Retail Close Support
Oracle Hospitality Cruise Help Desk and Monitoring
Oracle Hospitality Cruise Help Desk and Monitoring
Oracle Hospitality Cruise Help Desk and Monitoring
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 25 of 37
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite Oracle E-Business Suite
11.5.10
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite
Tier 1 Support
1 Tax Form 1099
Oracle E-Business Suite 11.5.10 Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business
Suite Software Update License & Support
2019 1 1 2019 12 31 2020 1 1 2020 12 31
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite My Oracle Support
E-Business Suite Releases– Support Policy FAQ (Doc ID 1494891.1) Severity 1 Fixes and Financials
Legislative Updates for E-Business Suite My Oracle Support
・ Financials Legislative Updates for E-Business Suite 11.5.10 Oracle E-Business Suite
Oracle E-Business Suite release 12
・ Oracle E-Business Suite Oracle E-Business Suite 11.5.10
Oracle E-Business Suite Localized Updates
Oracle E-Business Suite 11.5.10
・ My Oracle Support E-Business Suite 11.5.10 Minimum Patch Level and
Extended Support Information Center (Doc ID 1199724.1) Oracle E-Business Suite Error Correction
Support Policy (Doc ID 11905034.1)
・ E-Business Suite 11.5.10 Configurations with SSL/TLS Encryption (Doc ID
2193395.1)
・ My Oracle Support Additional
Coverage Options for 11.5.10 E-Business Suite Sustaining Support (Doc ID 1596629.1)
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 26 of 37
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite 11.5.10
Oracle E-Business Suite Software Update License & Support
Severity 1 Fixes and Financials Legislative Updates for E-Business Suite 11.5.10
Severity 1 Fixes and Financials Legislative Updates for E-Business Suite
Severity 1 Fixes and Financials Legislative Updates for Oracle E-Business Suite
PeopleSoft Payroll Tax Updates
PeopleSoft Payroll Tax Updates Availability Matrix PeopleSoft HCM HRMS Payroll
North American Payroll Tax Updates for PeopleSoft
North American Payroll Tax Updates for PeopleSoft
PeopleSoft HCM Payroll for North America
1 1
North American Payroll Tax Updates for PeopleSoft
United Kingdom Payroll Tax Updates for PeopleSoft
United Kingdom Payroll Tax Updates for PeopleSoft
PeopleSoft HCM Payroll for United Kingdom
30
4 4
PeopleSoft HCM Payroll Tax
Update
HCM Release 8.8 2017 1 1 2017 12 31
2018 1 1 2018 12 31
N/A
HCM Release 8.9 2017 1 1 2017 12 31 N/A
HCM Release 9.0 2017 1 1 2017 12 31 N/A
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 27 of 37
2018 1 1 2018 12 31
2019 1 1 2019 12 31
2020 1 1 2020 12 31
HCM Release 9.1 2018 2 1 2018 12 31
2019 1 1 2019 12 31
2020 1 1 2020 12 31
2018 2 1 2019 4 5
2019 4 6 2020 4 5
North American Payroll Tax Updates for PeopleSoft United Kingdom Payroll Tax Updates for PeopleSoft
PeopleSoft HCM Payroll Software Update License &
Support PeopleSoft Payroll Tax Updates My Oracle Support
PeopleSoft Payroll Tax Updates
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM Availability Matrix
PeopleSoft Human Capital Management HCM Financials and Supply Chain
Management FSCM PeopleSoft Enterprise Applications
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
1 Tax Form 1099 1
PeopleSoft HCM
FSCM
9.0 2019 1 1 2019 12
31
2020 1 1 2020 12
31
9.1 2018 2 1 2019 12
31
2020 1 1 2020 12
31
People Enterprise Applications Software Update
License & Support Severity 1 Fixes and United States Tax Form 1099
Updates for PeopleSoft HCM and FSCM My Oracle Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 28 of 37
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0
Severity 1 Fixes and Legislative Updates for Campus Solutions Oracle PeopleSoft Campus Solutions release 9.0
Oracle Mobile Application Framework (Oracle MAF) Campus Mobile
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0
1
・ 1
・
o Financial Aid
o SEVIS F/M J
o Form 1098
o Veteran’s Benefit Reporting
・ Higher Education Statistics Agency (HESA) Data Futures
・
・ 1
PoepleSoft Campus Solutions
9.0 2020 1 1 2020 12 31
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0
Oracle Campus Solutions Software Update License & Support
PeopleTools 8.55 Codeline and Bundle 55 Severity 1 Fixes and Legislative
Updates for PeopleSoft Campus Solutions 9.0 My Oracle Support
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 29 of 37
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0
North American Payroll Tax Updates for Oracle JD Edwards EnterpriseOne
Payroll Tax Updates for Oracle JD Edwards Availability Matrix Oracle JD Edwards
EnterpriseOne
North American Payroll Tax Updates for Oracle JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne
1
Payroll Tax Updates for Oracle JD Edwards EnterpriseOne
JD Edwards EnterpriseOne
9.0 2018 12 1 2020 12 31
North America Payroll Tax Updates for Oracle JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne Software Update License & Support
North America Payroll Tax Updates for Oracle JD Edwards EnterpriseOne My Oracle
Support
North American Payroll Tax Updates for Oracle JD Edwards EnterpriseOne
Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne
Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne Availability Matrix
Oracle JD Edwards EnterpriseOne
Severity 1 Fixes and Tax Form Updates for JD Edwards EnterpriseOne
1
・ 1
・ Tax Form 1099
・ Tax Form T5018
・ 1
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 30 of 37
JD Edwards EnterpriseOne
9.0 2018 12 1 2020 12 31
Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne Software Update License & Support
Sustaining Support JDE Tools
JDE Tools
Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne My Oracle
Support
Severity 1 Fixes and Tax Form Updates for Oracle JD Edwards EnterpriseOne
Oracle Market-Driven Support for Oracle Database 11g Release 2
Oracle Market-Driven Support for Oracle Database 11g Release 2 Oracle Database Enterprise Edition
Release 11.2.0.4
2021 1 1 2021 12 31 2022 1 1 2022 12 31
Oracle Market-Driven Support for Oracle Database 11g Release 2
11.2.0.4
1. 1
a. My Oracle Support 1
b. 1
2. 1
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 31 of 37
a. 2 Software Update License & Support Oracle Database
release 19c
b. 4
3.
Technical Account Manager (TAM)
Oracle Market-Driven Support for Oracle Database 11g Release 2
1. Oracle Database 11.2.0.4 Software Update License & Support
2.
a. Fusion Middleware、Java Oracle Applications SQL Developer Audit Vault Database Firewall
TimesTen MySQL
b.
c. Java
d. Transport Layer Security (TLS)
3. Linux x86 (32 bit 64 bit) Solaris
x86-64 (64 bit) Solaris SPARC (64 bit) IBM AIX on Power Systems (32 bit 64 bit) IBM Linux on
System Z (ZLinux) HP-UX Itanium HP-UX PA RISC (64 bit) Windows x86 (32 bit 64 bit)
Oracle Linux
Oracle Linux
Oracle Linux Oracle VM
https://www.oracle.com/jp/support/policies.html
Oracle VM
Oracle VM
Oracle Linux Oracle VM
https://www.oracle.com/jp/support/policies.html
6. Web
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 32 of 37
My Oracle Support
My Oracle Support Web My Oracle
Support My Oracle Support Web Oracle Support Portal Terms of Use
Oracle Support Portal Terms of Use
My Oracle Support
My Oracle Support
Phase Forward InForm InForm CRF Submit Central Designer Central Coding Clinical Development
Center Clintrial Empirica Gateway Inspections Signal Study Topics Trace LabPas Nimbula
MS CRM MICROS Systems
Phase Forward Web Web Health
Sciences License Support
Oracle Unbreakable Linux Network
Oracle Unbreakable Linux Network Audit Vault and Database Firewall Database
Firewall and Database Firewall Management Server Software Update License & Support
7.
Oracle Web Conferencing
Oracle Configuration Manager
Oracle Support Portal Terms of Use
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 33 of 37
Global Customer Support Security Practices My
Oracle Support
readme
Separate Terms
Separate Terms
Separate Terms Mozilla
LGPL readme
Separate Terms
8. Global Customer Support Data Protection Practices
・ https://www.oracle.com/legal/privacy/services-privacy-policy.html Services Privacy
Policy
・ https://www.oracle.com/corporate/contracts/cloud-services/contracts.html#data-processing
Global Customer Support Security
Practices Global Customer Support
Security Practices
Global Customer Support Security Practices
Global Customer Support Security Practices
Global Customer Support Security
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 34 of 37
Practices Protected
Health Information
My Oracle Support Doc ID 1227943.1
United States Health Insurance
Portability and Accountability Act HIPAA
Protected Health Information PHI
・ PHI HIPAA
Business Associate Agreement BAA
・ PHI My Oracle Support
・
PHI
・ My Oracle Support
My Oracle Support EEA Personal Data
PHI
9.
Web
1
1 1
・
・
・
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 35 of 37
・
1 1 Oracle
Communications Network Software Premier Support Oracle Communications
Network Premier & Sustaining Support Oracle Communications Network Software Support & Sustaining Support
1 OSS
1
24 OSS 1 24 7
1 24
7 OSS 1
2
3
4
10. Hyperion Agile
Hyperion Agile
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 36 of 37
90
Hyperion
a act or omission
b
c
d
3
Oracle Software テクニカル・サポート・ポリシー:2020年1月31日 Page 37 of 37
11.