oracle fusion customer relationship management 11g presales specialist assessment

Download Oracle Fusion Customer Relationship Management 11g PreSales Specialist Assessment

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Oracle Fusion Customer Relationship Management 11g PreSales Specialist Assessment

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  • 1. Performance issues for one customer, in the Oracle cloud, ________.

    Mark for Review (1) Points

    Do not have any impact on other customers (*)

    Do impact other customers

    Only impact customer hosted at the same data center

    Incorrect, Performance issues for one customer do not impace any others.

    2. Moore's Law says - the power of computers doubles every ____ years. Mark for Review

    (1) Points

    2 (*)

    5

    3

    1

    Incorrect, Moore's Law says that the power of computers doubles every 2 years.

    3. What are three types of flexible, Fusion integration? Mark for Review

    (1) Points

    (Choose all correct answers)

    User Interface (*)

    Bulk data management (*)

    Social Engagement model

    Workflow (*)

    Incorrect, Workflow, bulk data management and user interface are types of flexible, Fusion integration.

    4. Performance and productivity gains are realized with the arbitration of resources pulled out of the Fusion application logic and pushed down to the ______.

    Mark for Review (1) Points

    Metadata

    Middleware

    Hardware (*)

    Incorrect, Pulling the arbitration of resources out of the Fusion application logic and pushing it down to the hardware, increases performance and productivity.

  • 5. Analytics, prior to Fusion, provided insight but did not make it easy to perform the necessary ______. Mark for Review

    (1) Points

    Action (*)

    Link to Opportunities

    Reporting

    Incorrect, Fusion analytics is the first to provide both insight, and the ease to perform the necessary action.

    6. Solutions have no

    inherent value. They derive value from which two of the following?

    Mark for Review (1) Points

    (Choose all correct answers)

    The problems they solve (*)

    An increase in revenue

    The results they produce (*)

    The inefficiencies they uncover

    Incorrect, The value of a solution is derived from the problems it solves and the results it produces.

    7. What are two important steps when structuring a discovery conversation? Mark for Review

    (1) Points

    (Choose all correct answers)

    Discuss pricing

    Elicit proof (*)

    Prioritize (*)

    Provide demo

    Incorrect, Eliciting proof and prioritizing are two important steps when structuring a discovery conversation.

    Fusion CRM Extensibility Overview (Answer all questions in this section)

    8. Process Composer is used primarily for configuring _________. Mark for Review

    (1) Points

    Approvals (*)

  • Sales Predictor Templates

    Business process flows

    Incorrect, Process Composer is used primarily for configuring approvals.

    9. What functionality would you use to point to a record from another object? Mark for Review

    (1) Points

    Default values

    Constrain properties

    Static validation

    Dynamic choicelist (*)

    Incorrect, a Dynamic choicelist would be used when you want to point to a record from another object.

    10. Extensibility that allows integration to external systems is ___________. Mark for Review

    (1) Points

    Web Services (*)

    Access Control

    Admin Configuration

    Correct, the extensibility component that allows integration to external systems is Web Services.

    11. Oracle

    (page) Composer leverages UIs created by which other composer?

    Mark for Review (1) Points

    BI Reports

    Process Composer

    CRM Composer (*)

    Incorrect, Oracle Composer leverages UIs created by CRM Composer.

    12. Each object is limited to ______ fields. Mark for Review

    (1) Points

    700

    500

    350

    625 (*)

  • Incorrect, each object is limited to 625 fields.

    Fusion CRM Solution Overview & Cloud Strategy (Answer all questions in this section)

    13. The biggest difference between previous CRM offerings (e.g. Siebel, CRM OD) and the Fusion cloud offering is what type of integration? Mark for Review

    (1) Points

    Territory Management (*)

    Business Intelligence

    Social

    Mobile

    Incorrect, the Territory Management integration is the biggest difference between previous and Fusion cloud CRM.

    14. Oracle's cloud includes all of the following components except __________. Mark for Review

    (1) Points

    Exalogic Services (*)

    Platform Services

    Common Infrastructure Services

    Social Services

    Application Services

    Incorrect, Oracle's cloud consists of the following services: Infrastructure, Platform, Application and Social

    15. Fusion Applications are a full suite of products with what two of the following attributes? Mark for Review

    (1) Points

    (Choose all correct answers)

    Unique data model

    Built from the ground up (*)

    Common platform (*)

    Strong firewall security

    Correct, Fusion Applications are a suite of products built from the ground up on common platform and data models with shared services.

    16. Which of the following is not a Fusion CRM, Sales Productivity component?

    Mark for Review (1) Points

    Mobile Sales

  • Territory Management (*)

    Opportunity Management

    Customer Center

    Incorrect, Territory Management is not part of Sales Productivity, it is part of Sales Planning.

    17. There are over _____ products in the Fusion Application suite. Mark for Review

    (1) Points

    100 (*)

    250

    50

    Incorrect, There are 100+ products in the Fusion Application suite.

    Fusion CRM Market Definitions & Trends (Answer all questions in this section)

    18. Fusion applications are meant to do which of the following? Mark for Review

    (1) Points

    Add acquired technology to existing applications

    Replace existing Oracle applications

    Be adopted alongside applications unlimited products (*)

    Incorrect, Fusion applications are intended to be adopted alongside applications unlimited products.

    19. What driving force inflection points were instrumental in building of Fusion Applications? Mark for Review

    (1) Points

    User Adoption, Business Process Improvement, Strategic Analysis

    User experience, innovation, deployment (*)

    Standardization, Simplification, Socialization

    Globalization, Governance, Insight

    Correct, User experience, innovation and deployment are the three inflection points around Fusion applications.

    20. Fusion is the only application that can be deployed on premise or SaaS with the same ________. Mark for Review

    (1) Points

    Infrastructure

    Code line (*)

    Reporting base

  • Scripting language

    Incorrect, Fusion is the only application that can be deployed on premise or SaaS with the same code line.

    21. The current Oracle Fusion SaaS release schedule is _____ times per

    year?

    Mark for Review (1) Points

    4

    3 (*)

    5

    2

    Incorrect, The Fusion SaaS release schedule is 3/year.

    22. Sales Execution functionality, as part of Sales & Marketing, includes what three components? Mark for Review

    (1) Points

    (Choose all correct answers)

    Leads & Opportunities (*)

    Territories

    Quotas & Commissions (*)

    Sales Prediction

    Partners (*)

    Incorrect, Quota & Commissions, Leads & Opportunities and Partners are all part of Sales Execution.

    Fusion CRM Positioning the Solution (Answer all questions in this section)

    23. What are the two sides of the Customer Lifecycle infinity loop? Mark for Review

    (1) Points

    (Choose all correct answers)

    Market & Support

    Sales & Service (*)

    Buy & Own (*)

    Incorrect, buy and own are the two sides of the

    Customer Lifecycle infinity loop.

  • 24. According to recent cloud surveys, what is the top customer concern? Mark for Review

    (1) Points

    Security & data privacy (*)

    Cloud silos

    Loss of visibility & control

    Incorrect, The top customer cloud concern is security & data privacy.

    25. The value proposition for sales executives includes all of the following except _______. Mark for Review

    (1) Points

    Grow revenue

    Know more

    Clean data (*)

    Boost productivity

    Correct, Clean data is a value proposition for a CIO.

    26. With a shift

    in sales force automation selling strategy, Oracle's target economic buyer has moved from the CIO/IT executive to _______.

    Mark for Review (1) Points

    Chief Technology Officer

    Chief Financial Officer

    Sales executive (*)

    Incorrect, The target economic buyer for sales force automation has shifted from CIO to Sales executive.

    Fusion CRM Product Area Features & Functions - Technical (Answer all questions in this section)

    27. What are two ways Oracle has satisfied IT requirements with Fusion mobile applications? Mark for Review

    (1) Points

    (Choose all correct answers)

    Zero code to customize (*)

  • Data cleansing integration

    Metadata leveraged from the enterprise application (*)

    Saved passwords on device

    Incorrect, zero code to customize and metadata leveraged from the enterprise applicati

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