optimizing videos for conversion and experience

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Optimizing Videos for Conversions & Engagement Russ Somers VP Marketing Invodo #TLE201 3 The Live Event @rsomers from @invodo

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From WhichTestWon's The Live Event on 5/10/2013. Although this session focuses specifically on ecommerce site videos, other types of marketers will find it considerably interesting as well. First session leader Russ Somers will reveal exclusive stats and data he’s gathered around what works in videos and what doesn’t, including length, format, and engagement or conversion devices. He’ll also discuss best ways to repurpose content. Next, you’ll view some videos and discuss with your peers about specific ways to optimize them. If you have videos on your site currently, you may have the opportunity to get feedback on them.

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  • 1.Optimizing Videos forConversions & EngagementRuss SomersVP MarketingInvodo#TLE2013The Live Event@rsomers from @invodo

2. CRO Can be Like the Wild West2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 3. There are Gunslingers (thats you)2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 4. and Shootouts2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live EventLandingPage ALandingPage B@rsomers from @invodo 5. But There Are Still Some Rules2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 6. And Accepted Ways of Doing Things.2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 7. Video, On the Other Hand2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 8. is From Another World or Time2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 9. Video is aDifferent AnimalThan Any Other Type ofContent2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 10. Video is Multi-Sensory2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live EventVisual65%Auditory25%Textual10%Video@rsomers from @invodo 11. Complex Concepts2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 12. Are Conveyed Simply by Video2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 13. Text and Images Convey Information2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoOne simple click releases the lock and allows thecart to be folded quickly by pushing forward anddown to collapse the cart in a single smooth motion.With just a push of a button the large shock-absorbing maintenance-free wheels will also detach.Once its folded the cart is ready for easy transportor storage. 14. 2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live EventVideo Conveys Motion and Scale@rsomers from @invodo 15. Motion and Scale Drive Results2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoMobile video viewers are3x more likely to purchasethan non-viewersMediaPostInternet RetailerVisitors who view video are85% more likely to purchaseComscore182 Million people viewedVideo in the last 12 monthsForrester96% of online shopperswatch online videoeMarketerVideo was cited by 51.9%of marketers for havingamong the best ROIWatchBuyProfit 16. If Video is aDifferentAnimal2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 17. That AnimalCan Be TrainedAnd Video Can BeOptimized2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 18. The Conversion Trinity Applies2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 19. The Conversion Trinity Applies2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo The Content Buyer Persona Place in theCustomerJourney The Offer Video CTAMerchandising 20. Video CTAsCan Be Optimized for VideoView Rate (VR)2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 21. Quiz: Video CTAs A good video CTA can increase VideoView Rate: 1.5x 2x 3.4x 5x2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 22. In an analysis acrossour client base, VideoCTA size (5K pixels orgreater) doubled ViewRate.(Yes, this includesembedded videoplayers)CTA Size Drives View Rate2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 23. Still importantbutless so than in 2011 (itmore than doubledimpact at that point)Bear in mind thatthese are productpages, not landingpagesDoes The Fold Matter?2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 24. Quiz: Video CTA Verbiage Which improvement drives thebiggest increase in Video View Rate? Active vs Passive language Adding Text to an Image CTA2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 25. What About CTA Verbiage?2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 26. What About CTA Verbiage?2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 27. Visual CTAsoutperform passivetext CTAsVisual CTA + active textCTA performshighest, as expectedAsk (for clicks) and You Shall Receive2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 28. Video in EmailCampaigns2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 29. Quiz: Video in Email A video CTA can improve email CTR: 2x 4x 1.7x None. It degrades performancebecause video gets hung up inspam filters2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 30. Impact on Email CTR2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo75% Reduction in subscriber opt-outs inintroductory email campaigns with video*.EmailCustomers*Implix / EloquaEmail Marketing Trends SurveyVideo Email MarketingThe ability to reach your customers in a more powerful way.96%Increase In ClickThrough Rate* 31. Impact on Email CTR2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 32. The ONE Place Autoplay Works2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoVideo CTA in email: Click 1Landing Page: Another Click?!!!Takeaway: Email campaigns with video require a dedicated landing page withautoplay. Do NOT save time by dropping users to a product page! 33. Video ContentCan Be Optimized Accordingto Buyer Persona andCustomer Journey2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 34. Quiz: Video on the Product Page A video can improve a retailers siteconversion rate: 1.5x 2x 5x It doesnt. The people who view thevideo are the people who wouldvebought anyway2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 35. B2B Furniture Retailer A/B Test2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoB2B Furniture Retailer Unique Visitors190,040No VideoVisitors 165,630Covered By VideoVisitors 24,410632 Viewers156 purchase11,668 Non-Viewers354 purchaseVideo (Live) 12,301No Video (Control)Non-ViewerConversion Rate2.4%Viewer ConversionRate24.6%Total Experiment Conversion Rate:4.14%No-VideoConversion Rate2.4%12,110 No-Video293 purchase 36. Quiz: Shoe Retailer Test Two videos, one test Which one do you thinkperformed better? Why? What % improvement?2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 37. Video Style A: Rosa Hyde Video2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 38. Video Style B: Birch Video2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 39. Shoe Retailer A/B TestLets look at why2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 40. Shoe Retailer: Brand Video2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoDrop off at 4seconds into thevideo noproducts shotsHere you see highviewer drop off.At 17 seconds there is aproduct shot, in turnincreasing conversionat the end of video. 41. Shoe Retailer: Product Video2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodoProduct detailshot triggers cartadd eventIncrease inpurchases towardsend of video 42. Takeaways Video has been a subjective medium Video can be objectively optimized viatesting Performance depends on: CTA merchandising Place in customer journey The content itself Interaction metrics offer additionalinsight into user behavior2013, WhichTestWon.com a division of Anne Holland Ventures Inc. All rights reserved.#TLE2013The Live Event@rsomers from @invodo 43. Contact InfoRuss SomersVP [email protected]@rsomers @invodo #TLE2013The Live EventThank You