Manager Training Seminar 2020

Optimizing Management Skills

Senior Housing has significant opportunities ahead. It also has some challenges. One of those challenges is attracting and retaining the best people to work in our communities. As a manager/team leader, it is critical to understand the best ways to manage people and to develop your own management skills accordingly. This is important so that you can help your team achieve its goals and for your own career progression.

This course is appropriate for new managers and those that want a refresher/update to their management skills. The goals of the program are to help participants:

• Understand their management, communication and leadership profile,their personal brand, and how the two are linked

• Identify and develop necessary skills to manage and lead employees andpeers in individual and group settings

• Understand how to use these skills to create good business relationshipswith direct supervisors and others in the community

• Sharpen their business communication skills, with a focus onunderstanding how to communicate with different groups within acommunity

• Understand the power of harnessing feedback/evaluations for personaland team development

• Evaluate how to interact with different generations in the workforce• Develop the skills needed to appropriately delegate outcomes to their

employees in order to increase both the capacity and personneldevelopment of their teams

The day includes lecture, interactive exercises, relevant videos, and will also give participants the opportunity to practice some of the skills discussed. Participants will be required to complete a ProScan survey prior to attending the course. The ProScan will provide them with a personalized trait and leadership assessment. The ProScan results will be used to help participants better understand themselves as well as how they are likely to interact with people and react to business circumstances.

April 16, 2020 8:00am – 5:00pm

Friends Homes Guilford 925 New Garden Road Greensboro, NC 27410

$175 Members $225 Non-Members

6.0 CEUs for NHA

YOUR FACILITATOR: The program will be led by Susan Rucker. Mrs. Rucker is a seasoned executive with more than 30 years of experience in the healthcare, professional services, and technology industries. She has been a board member for a number of organizations including LifeSpire of Virginia which operates 4 CCRCs in the state of Virginia. She is currently the Managing Partner of LeadSpark LLC, a consulting firm that focuses on people and leadership development including executive coaching and strategic and financial consulting for businesses.

A total of 6.0 hours of continuing education credit for Nursing Home Administrators can be earned. Credit applied for through the North Carolina Board of Examiners for Nursing Home Administrator s and DHSR for Adult Care Licensure. LeadingAge North Carolina is a Registered Sponsor of continuing education with the NC State Board of Examiners for Nursing Home Administrators. Comments regarding the Registered Sponsor Coursemay be addressed to: 3733 National Drive, Suite 110, Raleigh, NC 27612.

MANAGER TRAINING SEMINAR / Registration Form FRIENDS HOMES GUILFORD, Greensboro, NC / APRIL 16 / 8:00am-5pm

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Register online at www.leadingagenc.org and log in to receive the member rate. Or complete this form and mail/fax with payment no later than April 10, 2020. Written request for cancellation must be received at the LeadingAge North Carolina office no later than April 10, 2020. All cancellations received prior to this date will be refunded less a $25 administrative fee. All cancellations received after April 10, 2020 will be non-refundable. Please do not email forms.

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Checks should be made payable to: LeadingAge North Carolina 222 N. Person Street, Suite 205 Raleigh, NC 27601

LeadingAge North Carolina 222 N. Person Street, Suite 205

Raleigh, NC 27601

Ph. 919-571-8333 Fax: 919-869-1811

Address: Friends Homes Guilford 925 New Garden Road Greensboro, NC 27410 $175 members $225 non-members 6.0 NHA CEUs