opsmgr 2012 end-to-end monitoring

“How do I successfully monitor my services end-to-end with OpsMgr 2012”

Walter Eikenboom Principal consultant INOVATIV

AGENDA

Requirements

What is a LOB application

Selecting your business apps (IT Business alignment)

Gathering information

Prerequisites

IT Maturity

Operational processes (PPT)

Collecting technical information

Design for monitoring

Components

Relations

Events and trigger

Build

Component monitoring

Distributed applications

End user experience


LOB application

Components

Windows OS

Forefront TMG

Processing services

Virtual machines

SQL server

Azure database

IIS

VMM

Component relations

Perspective

Stock trader LOB

Selecting your business apps

All Applications in the IT service catalog!

Why:

A LOB application in the service map is mapped to:

Business processes

Business functions

Business capabilities

And that’s why they provide value to your business!

The Business/IT Alignment focuses on the following processes:

Define an IT service strategy

Identify and map services

Identify IT service demand and manage business requests

Develop and evaluate the IT service portfolio

Manage service levels

App Controller

App Controller • Self-service Application Management

Across Private and Public Clouds • Easy Deployment and Operations for

Your Application Services Through a Highly Intuitive Service-centric Interface

• Visibility and Control with Unified Console Across Private and Public Cloud Resources and Applications



Description

Business service (LOB) application name Stock Trader

Functional description

Web based stock trading and processing application for end

internal and external users

Business owner Dieter Wijckmans

Business s service CI CI0012345

Number of users/ Number of Affected users 275 internal/ 450 external

New or existing services Existing sinds June 2010

Service owner Oskar Landman

Technical owner Walter Eikenboom

Priority High

Availability Business hours

Alert notification 24x7

Available in OTA OA

SLA 99,0%

Policy considerations SOX, SAS 70

AGENDA

Requirements




Prerequisites

IT Maturity

OpsMgr 2012

Monitoring ambition



Components

Relations

Events and trigger

Build



End user experience

IT Maturity

Monitoring level ready for LOB monitoring

People Process Technology

OpsMgr 2012

Monitoring ambition

Infrastructure Monitoring (OS, SQL, IIS)

Application Monitoring (.NET, J2E)

End User Experience (Synthetic Transactions)

Infrastructure Monitoring (Fabric)

Co

nsi

sten

t U

X

(Co

nso

le, W

eb, S

har

ePo

int)

Extending the platform

Vicinity dashboard

AGENDA

Requirements




Prerequisites

IT Maturity

OpsMgr 2012

Monitoring ambition



Events and trigger

Components

Relations

Events and trigger

Build



End user experience

Monitoring components

Define Component

Identify events

rules

Performance counters

Triggers

Response times

Define monitoring requirements based on SLA, OLA and UC

Database SQL 2008 DB 001

SQL cluster Instance A

TMG Array b web publishing

IIS on Stocktraderweb

Service BSL on StocktraderBSL Processing service

Prerequisites

Define Component relations

Identify application discovery items

Define Groups

Security

Overrides

Views

Targets

Reports

Define monitoring requirements based on SLA, OLA and UC

Stocktraderweb <-> Database X, Y and AAB

StocktraderSQL <-> Azure DB

StocktraderSQL <-> Stocktraderweb IIS

.

SLA and OLA: how do they relate

Business users

Service

Level

Agreement (SLA)

Desktop Service Manager

Operating

Level

Agreement (OLA)

Network team Active Directory team Security team

Network Hardware Vendor

Woodgrove

Underpinning

Contract (UC)

En

d to

en

d D

eskto

p S

erv

ice

Service level agreement (SLA). A written agreement documenting required levels of service. The SLA is agreed upon by the service provider and the consumer, or by the service provider and a partner provider. SLAs should list the metrics and measures that define success for both the service provider and the consumer. Operating level agreement (OLA). An agreement between one or more internal teams that supports the requirements set forth in the SLAs. Underpinning contract (UC). A legally binding contract in place of or in addition to an SLA. This type of contract is with a partner service provider responsible for building service deliverables for the SLA.

MOF 4.0

MOF 4: Operate phase

After an IT service has been successfully deployed, ensuring that it operates to meet business needs and expectations becomes the top priority. This is the focus of the Operate Phase, which depends on four primary endeavors: • Effective ongoing management of the service • Proactive and ongoing monitoring of its health • Effective and readily available help to assist with use of the service • Restoration of a service to health when things go wrong

The Operate Phase of the IT service lifecycle represents the culmination of the two phases that precede it. The Operate Phase focuses on what to do after the services are in place.

Service monitoring and control

Goals of Service Monitoring and Control Service Monitoring and Control (SMC) is the real-time observation of and alerting about health conditions (characteristics that indicate success or failure) in an IT environment. It helps to ensure that deployed services are operated, maintained, and supported in line with the service level agreement (SLA) targets agreed to between the business and IT.

• Establishing a service monitoring function. • Understanding the nature of new and existing IT

services. • Understanding the requirements for successful

service monitoring tools. • Ensuring that all relevant information from service

monitoring is acted upon by the appropriate people. • Generating all the information required by other

SMFs. • Improving the quality of service information.

The components required to successfully implement Monitoring and Control are:

Thanks!

Bio: Walter Eikenboom As a principal consultant Walter is specialized in infrastructure optimization where automation and simplifying operations is one of his key strengths by overviewing people, process and technology to manage the most complex infrastructures. Innovation and pre-sales consultant on Microsoft System Center, private Cloud en workspace optimization with a vision in designs. Walter provides workshops and presentations on proactive and automating infrastructure management, moving to a new platform or solution. Walter loves to talk with customers on how the world is changing and how IT should adapt to stay aligned with your business. Follow me on Twitter @wwwally or contact me [email protected] to stay in touch.

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