Operator Performance Services

schneider-electric.com/processautomation

Helping operators meet production challenges proactively with deep Situational Awareness

September 2016 | 2schneider-electric.com/processautomation

Why Is It More Difficult To Maintain Control?

Customers are finding that increasingly complex distributed control systems are causing problems:

• Operators must memorize and recall masses of data to do their job

• Operators are often faced with many alarms at once

• Sites that evolved over time now require years for operators to become proficient

• Frequent process upsets and mistakes are not uncommon

We Can Help Re-establish Proactive Control

Given the right information at the right time, in a controlled environment, operators can not only become more efficient but be proactive in their work.

Our teams can support all parts of the process, from software and hardware to site reviews, knowledge capture, design, installation, and project leadership.

Our goal is to remove unnecessary workload and distractions, allowing customers to focus more on their own continuous improvement.

The Schneider Electric approach to operator performance

As customers look for ways to improve efficiency, performance, safety, or training, they are turning to us to help them get there.

Operators train faster

with embedded operator

knowledge and training

simulators allowing abnormal

scenario exercises.

Studies show optimized

overviews and process

graphics help operators

identify and resolve deviations

quicker, helping avoid

incidents and trips.

The likelihood of an incident

increases dramatically during

long shifts, and even faster

during night shifts. Carefully

managed shift patterns and

well-designed control rooms

reduce this risk.

42% of all deviations

from a normal

operating state are

caused by people and

work context — these

should be avoidable.

Studies have shown

that an effective alarm

rationalization project

can produce an initial

reduction in the number of

alarms by more than 50%.

Schneider Electric

Situational Awareness

Visualization

Intuitive graphical displays designed around user needs, presenting useful

information

Loop Optimization

Fully functional automated control

loops — minimize the need for operator

intervention

Control Room Design

Modern control room design with

human factors in mind

Environmental and Human Factors

Environmental factors promoting

human readiness — loading, fatigue, and suitability for the work

Alarm Rationalization

Alarms that are relevant and actionable —

neither too few nor too many

Operator Training Simulators

Operator training simulators properly prepare operators

for duty

42% 50%

Optimized

We’re committed to our project delivery, as well as our products, so you get an effective solution meeting your site’s specific needs.

Our Approach

Visualization and Alarm Management are two of the biggest gains many customers can benefit from.

We not only provide the right products but also the specialist skills needed to lead and implement an effective solution.

Our implementation of industry standards and best practices help customers keep on top of their processes.

Optimized Visualization

• Overviews using visual Key Performance Indicators

• Displays designed around operator needs

• Dedicated displays for complex control scenarios

• Visual analog indicators in context of range and setpoints — turning data into information

• Pattern recognition for quick differentiation of healthy/unhealthy states before alarm trip

• Contrast reserved for changeable elements

• Color reserved for attention-grabbing alarm states

• Bright cool-gray displays for comfortable viewing

• Distracting details removed

Optimized Alarm Management

We help ensure alarms are:

• Relevant — Only alarms relevant to the specific operator

• Unique — Replication of alarms wastes operator attention

• Timely and actionable — The operator must be physically able and have time to resolve the problem

• Prioritized — Allowing the operator to effectively manage workload during abnormal situations

• Understandable, diagnostic, advisory, and focused — Clear and unambiguous messages helping operators make informed decisions quickly

Optimized Working Environment

We can also help identify related issues affecting operator performance, such as:

• Control room design — Ergonomic console area, reduced distractions, bright, quiet, and fresh air all improve operator efficiency

• Shift patterns and workload management — Carefully arranged shifts, plus stress monitoring and management reduce the chance of incidents

• Loop optimization — Ensuring control loops function with minimal manual intervention

• Training simulators — Allowing operators to learn, practice, and refine all types of scenarios

September 2016 | 3schneider-electric.com/processautomation

Let our experts help you improve your operator performance

Schneider Electric has decades of experience with control systems and interfacing with plant operational personnel.

Let us help you move from reacting to alarms and abnormal situations to focusing on continually improving your business.

Engage

Lead

Evaluate

Design

Optimize

Workshops to engage stakeholders, educate, and discuss industry best practices related to your site

Project Management or oversight of your optimization project, depending on budget, time frame, and process requirements

Technical reviews and Knowledge Capture of current system and operator use

Recommend and discuss philosophy changes

Evaluate alarm system loading per operator against industry standards and best practices

Recommend redesign of alarm system

Optimize HMIAlarm Management optimization to EEMUA 191 and/or ISA 18

Optimize control room

Schneider Electric

10900 Equity DriveHouston, TexasUnited States of America

Email: situationalawareness@schneider-electric.com www.schneider-electric.com/processautomation

September 2016

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