operations manager or mortgage servicing manager or loan adminis

8/6/2019 Operations Manager or Mortgage Servicing Manager or Loan Adminis

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LORI L. ROBERTSAlbany, NY

I am a Manager in the Securitization Services Advisory group, specializing in loan servicing functions with Deloitte & Touche, LLP. I have worked in the banking industry for 20 years, managing and performing all aspects of servicing functions for residential, multifamily and commercial mortgages, as well as consumer loans, auto loans and commercial loans.I have extensive hands on experience and knowledge in Investor Reporting, Primary and Master Servicing, as well as servicer oversight. My knowledge has been continuously developed and expanded through my diverse banking industry experiencewith the Troy Savings Bank, Freddie Mac Multifamily Division, IndyMac Bank, North Fork Bank, and currently with Deloitte.

Work History:* Deloitte & Touche, LLP (2005 - Present): Securitization Services Manager* North Fork Bank (2003 - 2005): Vice President Mortgage Administration* IndyMac Bank (2002 - 2003): Assistant Vice President, Master Servicing - Investor Services* Freddie Mac - Multifamily Division (2000 -2002): Servicer Accounting Supervisor* Troy Savings Bank (1989 - 1999): Loan Operations Manager

Selected Clients Served:

* Countrywide* Deutsche Bank* Freddie Mac* TIAA-CREF* Radian Insurance* Redwood Trust* Southwest Business Corporation* LNR Partners, Inc.* First Marblehead Corporation* Option One Mortgage Corporation* Department of Education - Federal Student Aid* FDIC - RAC Contractor in the role of Asset Manager* Bank of New York Mellon

Selected Consulting Engagements:* Preparation of test plans, perform walkthroughs and create gap analysis matrices related to Sarbanes-Oxley compliance.* Perform regulatory audits for compliance with Reg AB and USAP criteria.* Reg AB servicer assessment review and recommendations for revisions on policies & procedures related to overall servicing functions and specific securitization functions.* Identification and research of regulatory compliance related to commercial mortgage practices to assistance in development of new loan products.* Conversion of commercial mortgage servicing and accounting functions to an outsourced servicing vendor. Developed and managed issues list, oversight procedures and all daily processes related to the conversion.

* Assist in determining loan performance indicators and ratios.* Review of PSA's to identify key roles and responsibilities.* Perform Consulting and Agreed-Upon Procedures engagements as it relates to various client servicing roles.* Assist in the identification, development and implementation of newly regulated student loan purchasing programs.* Managed $300M Commercial Loan Assets at a failed Bank for over a year. Strategized liquidation of assets at the highest rate of return for depositors while maintaining compliance with FDIC Guidelines.


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Functional and Operational Management:

* New Loan review, set-up & maintenance - Documentation review to ensure compliance with all applicable loan documents. System set-up and maintenance of all newmortgages and modifications to existing mortgages.* Escrow Administration (Taxes and Insurance) - Tax and insurance records set-upand maintained on each mortgage. Managing disbursements of required vendor payments and escrow analysis preparation.* Cashiering Process - Cash processing and daily balancing of all payments received. Suspense monitoring and research to clear all unposted items.* Payoff Processing - Processing of payoff quote calculations, cash receipts andpreparation of mortgage release documentation, including commercial and multifamily loans.* ARM Loan Processing - Document review and set-up of ARM criteria. Monitoring and managing loan calculations and payment change processes (rate & payment resets).* Customer Service - Managed customer calling queue and all customer inquiries,requests and research items.* Document Tracking - Managed the tracking of outstanding legal documents including researching online county clerk offices and contacting legal counsel.* Acquisition Coordination - Integral member of a Due Diligence team to researchand report on bank servicing policies related to pending acquisitions. Reconciled and managed conduit bulk loan acquisition activities.* Loan portfolio conversions - Prepare, reconcile and coordinate loan servicing

transfer files.* Mortgage Documents - Managed mortgage assignment requests and mortgage satisfaction preparation.* Loan Modifications - Reviewed all mortgage security modification agreements and performed system data maintenance in accordance with the modifications. Monitored servicers to ensure all modified terms were adhered to.* Custodial Bank Account Reconciliations - Reviewed monthly custodial account reconciliations. Researched and tracked aged unidentified items until cleared fromaccount.* Compliance - Work very closely with compliance officers to assist with internal & external regulatory audits related to servicing processes and procedures. Performed on-site servicer audits and due diligence projects on an annual basis toidentify servicers who are not in compliance with servicing guide regulations.

Served as subject matter expert for all internal & external regulatory audits related to servicing processes and procedures.* Reconciliation of Servicer Reports (as Master Servicer) - Daily review and reconciliation of servicer reporting and remittances. Research and resolution of all loan discrepancies. Upload and reconcile monthly remittance reports to identify and clear discrepancies.* Development of Systems - Key person in the development of servicing systems asthe business unit owner. Performed UAT testing for all system enhancements andfixes. Trained staff and external servicers on how to incorporate changes. Administered training for upgrades with Alltel (CPI), SBO2000 & identified necessarycorrections.* Investor Reporting - Performed and managed all investor reporting processes for loans sold to various investors including, Freddie Mac, Fannie Mae & Private B

anks. Sold loan products include Participations, ARM's, Construction loans, revolving LOC's, RMBS & CMBS. Reconciling of loan sale proceeds against system entries. Maintained compliance with all governing documents, agreements and servicingguidelines. Prepared and reconciled system reports and remittances accordingly.* Managerial Reporting - Prepared and monitored various managerial reports, researched and resolved discrepancies with accounting department and all other departments requesting assistance.* Asset Manager - Stratification of failed bank assets, implemented liquidationresolution strategies while servicing the assets in accordance with FDIC guidelines.


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Education:

Russell Sage College - Junior College of Albany - Albany, NY