AMY E. STEWART

astewart1031@gmail.com • 770-243-0440 • https://www.linkedin.com/in/amystewart2 _____________________________________________________________________________________________

MBA WITH 15 YEARS OPERATIONS & PROJECT MANAGEMENT EXPERIENCE

Process Improvement and Operations Management professional with experience across a variety of industries. Expert hands-on leader known for focused approach, dedication to limiting risk, and establishing creative strategies for optimizing internal operations, financial returns, and output. Proven ability to manage multiple responsibilities concurrently while meeting challenging deadlines. Adept at building rapport with internal/external customers and motivating teams; empathetic communicator. Record of success in achieving/exceeding objectives; at ease in fast-paced environments. Military background (as a dependent); comfortable working and interacting with different cultures. Areas of knowledge and expertise include: • Operations Management • Financial Management • Strategic Management • Decision Making & Negotiation Skills • Organizational Behavior • Risk Management • Business Data Management & Analysis • Supply Chain Management • Process Improvement • Management of Business Processes • Leadership and Mentoring • Project Management

EXPERIENCE McMaster-Carr Supply Company, Atlanta, GA 2014 - 2015 Business Operations Specialist Managed/coached/mentored staff of 25 in fast-paced multi-shift e-commerce inbound/outbound client support role, including discipline, performance reviews, training, and morale boosting. Exceeded strict time service and quota goals and KPIs; exercised independent judgment to handle concerns expediently; handled escalated issues. Capacity management; improved efficiencies.

Handled 1,500 daily requests representing 10,000 orders and $500,000.

Reduced average per-person handle time by 14% by implementing instructional guidelines to assist employees during live customer requests.

Increased daily unit productivity by 15% by redistributing workflow.

Decreased customer wait-time by 20% over a four-week period by restructuring staffing to accommodate peaks in volume.

Nashville State Community College, Nashville, TN 2008 - 2014 Title III Project Director Project Director of five-year, $1.4M, federal grant to improve student retention. Served as chair of two committees; responsible for entire project lifecycle. Hired and supervised three grant positions, including discipline, performance reviews, training, and expense reports. Scheduled and/or led campus-wide conferences, trainings, and presentations both on- and off-site; handled all logistics; motivated 250 faculty and 10,000 students across six campus sites; created advising training manual; assisted with creation of advising website.

Ensured all 250 faculty members and key staff members received supplemental training under grant objective plan, to allow them to better connect with their students.

Increased student retention by 9.64% in four years, which exceeded goal of 8%, by communicating with students to determine their needs.

Closed project with $20,000 surplus due to careful spending and price negotiations.

AMY E. STEWART • astewart1031@gmail.com • 770-243-0440 -2-

Stallings Search Services, Nashville, TN 2006 - 2008 Operations Director, Criminal Division Served as subject matter expert to launch background-check division. Developed relationships with county offices and clients; prospected for and negotiated pricing with vendors. Sole responsibility for account management, vendor assessment, quality assurance, financial reporting, meeting time service goals and KPIs, problem resolution; adhered to FCRA; safeguarded proprietary information.

Created informational directory of clients, vendors, services, and county offices.

Grew division from zero to 30 clients in first year by showing them the value of our services.

Added approximately $60,000 revenue in first year through selling and upselling.

Kroll Background America, Nashville, TN 2002 - 2007 Operations Supervisor Managed/coached/mentored staff of 30 plus two team leaders in fast-paced multi-shift data entry of background checks, including interviewing, hiring, discipline, performance reviews, payroll, and morale boosting. Conducted regular team meetings, trainings, and presentations. Capacity management; vendor assessment; prioritized work/clients; handled escalated issues. Adhered to FCRA; safeguarded proprietary information. Created team cohesion and exceeded KPIs while processing 3,000 daily records.

Increased daily unit productivity by approximately 50% by establishing quotas and holding team accountable as well as using positive reinforcement.

Reduced error rates to near zero by creating second-level quality assurance team to verify accuracy before sending reports to clients.

Reduced turnaround time from 10+ days to two days despite overall volume tripling, by restructuring workflow into the department.

EDUCATION M.B.A. General Business Belmont University Nashville, TN B.S. Business Management (Minor: Computer Science) The University of Alabama Tuscaloosa, AL A.S. Business Management Enterprise State Junior College Enterprise, AL President’s List Secretary/Treasurer of Phi Theta Kappa Honor Society