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2015 2018

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Printed in SwitzerlandGeneva, 2013

e D i T i O n 2 0 1 3TelecOmmunicaTiOn DevelOpmenT SecTOr

E d i t i o n 2 0 1 3

Telecommunication Development Sector

Operational Plan 2015 – 2018

Draft four-year Rolling Operation Plan

i

CONTENTS

Page FOREWORD BY THE DIRECTOR OF THE TELECOMMUNICATION DEVELOPMENT BUREAU ............................................................................................................ iii

PART 1 – Synthesis ............................................................................................ 1

The six objectives of the Telecommunication Development Sector .......................... 1, 2

Outline and key actions of the 2014-2017 Operational Plan ..................................... 3

Planned human resources by objectives and outputs - Illustrative charts ................ 4

Structure of the Operational Plan .............................................................................. 5

ITU-D RBB structure - Illustrative charts .................................................................... 6

PART 2 – The six objectives of the Telecommunication Development Sector .... 9

Objective 1 - TO FOSTER INTERNATIONAL COOPERATION ON TELECOMMUNICATION/ICT ISSUES ............................................................................ 11

Objective 2 - TO ASSIST IN THE DEVELOPMENT OF TELECOMMUNICATION/ICT INFRASTRUCTURE ....................................................................................................... 39

Objective 3 - TO ENHANCE THE DEPLOYMENT AND THE SAFE USE OF ICT APPLICATIONS AND SERVICES .................................................................................... 52

Objective 4 - TO CREATE A POLICY AND REGULATORY ENVIRONMENT CONDUCIVE TO TELECOMMUNICATION/ICT DEVELOPMENT ........................................................ 64

Objective 5 - TO BUILD HUMAN AND INSTITUTIONAL CAPACITY AND FOSTER DIGITAL INCLUSION .................................................................................................... 83

Objective 6 - TO PROVIDE CONCENTRATED ASSISTANCE TO LDCs, SIDs, LLDCs, AND ASSIST IN DISASTER MANAGEMENT ........................................................................... 97

PART 3 – The Telecommunication Development Bureau .................................. 111

PART 4 – The resources summary ...................................................................... 129


iii

FOREWORD BY THE DIRECTOR OF THE TELECOMMUNICATION DEVELOPMENT

BUREAU

The purpose of this document is to present for Council’s consideration the highlights and key elements of the draft four-year rolling operation-al plan for the Telecommunication Development Sector for the 2015-2018 timeframe.

The details relating to the implementation of the Operational Plan for the first six months of 2013 are presented in the Mid-year Performance Re-port for 20131.

This Operational Plan provides the framework within which the mission and objectives of the ITU-D will be implemented during that timeframe. It encompasses all relevant information regarding resource requirements, expected results and key performance indicators. In addition, key risk fac-tors relating to objectives and outputs are also outlined.

In preparing this plan, the Bureau has sought to respond to the expectations and priorities ex-pressed by our membership regarding the trans-parent, efficient, accountable and results-based management of the ITU-D.

The key elements of the draft four-year rolling operational plan are as follows:

1 https://intranet.itu.int/bdt/Pages/default.aspx

ITU-D objectives and related outputs are derived from the Strategic Plan of the Union thus ensur-ing a consistent planning hierarchy and the nec-essary linkage with the different planning tools (ITU Strategic, Financial and Operational plans);

• Enhancement of the expected results and related performance indicator definitions at output level;

• Identification of the key risk factors as well as preventive measures;

• Comprehensive and inclusive mapping be-tween the objectives, the outputs, the ex-pected results, as well as the allocation of resources;

• Information on projects implementation under the relevant ITU-D outputs.

Council is requested to review and approve the draft four-year rolling operational plan for 2015-2018.

Brahima Sanou Director,

Telecommunication Development Bureau

PART I ............................................................ SynTheSIS

PART II ................................... The sIx objecTIves of The TelecommunIcATIon

DeveloPmenT buReAu

PART III ................................. The TelecommunIcATIon DeveloPmenT buReAu

PART Iv ................................ The ResouRces summARy


1

PART 1 – Synthesis

Vision, mission, goal, and strategic ob-jectives of the Telecommunication De-velopment Sector

The vision for the ITU-D Sector is:

To be the leading organization for promoting the availability and application of telecommunications/ information and communication technologies (ICTs) for socio-economic development.

The mission of the ITU-D Sector lies within the broader framework of the purpose of the ITU as defined in Article 1 of the ITU Constitution and is:

The mission of the ITU Telecommunication Devel-opment Sector (ITU-D) shall be to foster interna-tional cooperation and solidarity in the delivery of technical assistance and in the creation, develop-ment and improvement of telecommunication/ information and communication technology (ICT) equipment and networks in developing countries. ITU-D is required to discharge the Union's dual re-sponsibility as a United Nations specialized agency and executing agency for implementing projects under the United Nations development system or other funding arrangements, so as to facilitate and enhance telecommunication/ ICT development by offering, organizing and coordinating technical co-operation and assistance activities.

The strategic goal of the ITU-D is threefold, and includes:

• To promote the availability of infrastructure and foster an enabling environment for tele-communication/ICT infrastructure develop-ment and its use in a safe and secure manner

• To provide assistance to developing countries in bridging the digital divide by achieving broader telecommunication/ICT-enabled so-cio-economic development

• To expand the benefits of the information so-ciety to the membership in cooperation with public and private stakeholders, and to pro-mote the integration of the use of telecom-munications/ICTs into the broader economy and society as drivers of development, inno-vation, well-being, growth and productivity globally.

The Telecommunication Development Sector is, moreover, committed to pursuing its six strategic objectives, namely:

Objective 1: “To foster international cooperation, among ITU-D members and other stakeholders, on telecommu-nication/ICT development issues, by providing the preeminent forum for discussion, information sharing and consensus building on telecommunica-tion/ICT technical and policy issues.”

• Output 1: World Telecommunication Devel-opment Conference (WTDC)

• Output 2: Regional Telecommunication Devel-opment Conference (RTDC)

• Output 3: Telecommunication Development Advisory Group (TDAG)

• Output 4: Telecommunication Development Study Group Meetings (STG)


2

Objective 2: “To assist the membership in maximizing the utili-zation of appropriate new technologies, including broadband, in developing their telecommunica-tion/ICT infrastructures and services and in design-ing and deploying resilient telecommunication/ICT network infrastructures”

• Output 5: ICT infrastructure development

Objective 3: “To foster the development of strategies to en-hance the deployment, security and safe and af-fordable use of ICT applications and services to-wards mainstreaming telecommunications/ICTs in the broader economy and society”

• Output 6: Cyber security and ICT applications deployment

Objective 4: “To assist the membership in creating and main-taining an enabling policy and regulatory environ-ment, including the establishment and implemen-tation of sustainable national policies, strategies and plans, through sharing best practices and col-lecting and disseminating statistical information on telecommunication/ICT developments”

• Output 7: Enabling environment enhancement

• Output 8: ITU-D Publications

Objective 5: “To build human and institutional capacity in order to improve skills in the development and use of telecommunication/ICT networks and applications, and to foster digital inclusion for people with spe-cial needs, such as persons with disabilities, through awareness-raising, training activities, sharing information and know-how and the pro-duction and distribution of relevant publications” • Output 9: Human capacity building and digital inclusion

Objective 6: “To provide concentrated and special assistance to least developed countries (LDCs) and countries in special need, and to assist ITU Member States in responding to climate change and integrating tele-communications/ICTs in disaster management “

• Output 10: Special assistance, emergency tele-communications and climate change

The following Capital Success Factors are to be considered in the implementation of the mission and objectives as stated above:

• The mission, goal and objectives of the ITU-D are clearly understood and shared by our membership;

• The required resource levels for implement-ing these objectives are made available and economically/efficiently monitored;

• The working methods and activities of the Sector continue to be improved in a coopera-tive and synergic manner between the mem-bership and the Telecommunication Devel-opment Bureau.


3

Outline and key actions of the 2015-2018 Operational Plan

1. The 2015-2018 timeframe will be very busy for the ITU-D sector. 2015 will be dominated by the implementation of the World Telecommunication Development Conference (WTDC-14) outcomes as well as the implementation of relevant resolutions and decisions emanating from the Plenipotentiary. During this period we will also see the conclusion of the 2012-2015 Strategic Plan as well as the imple-mentation of the 2016-2019 Strategic Plan. This new Strategic Plan will inter alia set the strategic and financial frameworks within which the ITU-D will organize its work and implement its work pro-gramme for that period. In addition, work of the sector will continue to be complemented by the activities of the ITU-D Study Groups.

2. In 2015-2018, BDT will focus its efforts in key directions, including:

• To assist Member States in developing and implementing appropriate and transparent legal and regulatory framework that pro-motes access to information and communica-tion technologies (ICTs);

• To support the efforts of our membership to bridge the digital divide and extend the bene-fits of the information society to all;

• To provide focused assistance to least devel-oped countries and countries in special need;

• To assist Member States in disaster-preparedness and relief and provides tech-nical, policy, regulatory and legal support in the area of emergency telecommunications;

• To foster cooperation and exchange of expe-riences and regulatory best practices among telecommunications regulators by ensuring that the Global Symposium for Regulators (GSR) is held annually and rotates in different regions, to the extent possible;

• To help transform innovations in ICT Applica-tions into sustainable and large scale de-ployments through successful national e-strategies;

• To assist ITU-D Study Groups in their studies according to their work programmes, with special emphasis on the topics that may be identified by post-conference activities;

• To implement projects that foster digital in-clusion by promoting ICT access and accessi-bility to disadvantaged groups and to rural and remote areas;

• To enhance the level of assistance and sup-port provided to administrations and ITU-D clients, taking advantage of the high level of expertise of the BDT staff;

• To pursue and enhance partnership, innova-tion and resource mobilization to further the implementation of BDT initiatives and pro-jects;

• To disseminate the Bureau’s know-how and knowledge in the fields of infrastructure de-velopment, cyber security, e-applications, human capacity building, enabling environ-ment, spectrum management, digital inclu-sion for people with special needs, etc., through seminars, workshops, and infor-mation meetings in order to build human and institutional capacities;

• To ensure that the major ITU-D events planned for 2015-2018 are conducted in a successful manner on the basis of significant preparatory and organizational work.


4

Planned human resources by objectives and outputs Chart 1 presents the breakdown of planned human resources2 among the six ITU-D objectives for the 2015-2018 timeframe.

Chart 2 presents the breakdown of planned human resources among the outputs of the Telecommunica-tion Development Sector for the 2015-2018 timeframe.

2 Based on time allocation of BDT Staff

ICT infrastructure development

13.3%

Cyber security & ICT applications deployment

13.3%

Enabling environment enhancement

19.2%

ITU-D Publications5.6%

Human capacity building & digital

inclusion16.3%

Special assistance emergency telecom.

& climate change11.3%

WTDC; 5.4%

RTDC; 4.3%

TDAG; 4.9%

STG; 6.4%

Fostering international cooperation

21.0%

OBJECTIVE 121.0%

OBJECTIVE 213.3%

OBJECTIVE 313.3%

OBJECTIVE 424.8%

OBJECTIVE 516.3%

OBJECTIVE 611.3%


5

Structure of the Operational Plan The result-based structure of this operational plan derives from the result-based budgeting (RBB) and result based management (RBM) approaches that were introduced in ITU by the last Plenipotentiary Conference.

The 2015-2018 Operational Plan sets out details on the objectives, their respective outputs as well as the expected results, key performance indicators and risk analysis. The structure of the Operational Plan is as follows:

Six major objectives for the ITU-D have been iden-tified which relate to strategic outputs dedicated to serve the membership.

For the year 2015, the following information is provided for each output:

• Description of the output and major trends/policy issues relating to the output.

• Detailed statement of expected results and key performance indicators (KPIs) as well as risk factors.

For the 2016-2018 timeframe, the following infor-mation is provided for each output:

• Statement of expected results and key per-formance indicators (KPIs).

• Indication, when applicable, of the projects under implementation within the themes of the respective output/objective.

Resources allocation for the entire period (2015-2018), including human resources, documentation and service level agreements with centralized ser-vices providers from the General Secretariat.

For the Telecommunication Development Bureau activities, the following information is provided for each Department of the Bureau:

• Description of the Department (including regional and area offices);

• Key expected results and expected im-provements for 2015;

• Human resources allocation for the 2015-2018 period.

This document consists of:

Part 1 - which presents a synthesis of the 2015-2018 Operational Plan.

Part 2 - which sets out details of the six major ob-jectives and their related outputs.

Part 3 - which presents details of the Bureau activi-ties.

Part 4 - which presents a set of tables and charts on resource allocations for the 2015-2018 timeframe.

6


PART I ................................................................ synThesIs

PART II ................................The SIx objecTIveS of The TelecommunIcATIon

DeveloPmenT buReAu




9

PART 2 – The six objectives of the Telecommunication Development Sector

This section presents the six objectives of the Telecommunication Development Sector, their respective outputs, expected results, key per-

formance and risk indicators as well as the threat analysis for the 2015-2018 timeframe.


11

Objective 1 TO FOSTER INTERNATIONAL COOPERATION ON

TELECOMMUNICATION/ICT ISSUES

Key expected results

• Enhanced cooperation, including new part-nerships, on telecommunication/ICT devel-opment issues

• High-level discussion of telecommunication/ ICT development issues

• Decisions made on the creation, termina-tion, work plans and objectives of study groups and the work plan of BDT

Key performance indicators

• Number of events planned and delivered on time (in accordance with the Constitution and relevant resolutions)

• Number, diversity and seniority of partici-pants at Events

• Feedback from event participants

• Number of new partnerships/MoUs signed

• Availability of work plans for study groups and BDT

Summary Objective 1 includes the following outputs:

– Output 1: World Telecommunication De-velopment Conference (WTDC)

– Output 2: Regional Telecommunication Development Conference (RTDC)

– Output 3: Telecommunications Develop-ment Advisory Group (TDAG)

– Output 4: ITU-D study groups (STG)

For the years 2015 to 2018, the estimated hu-man resources to be allocated to objective 1 represent 21.0 per cent of the total human resources of the Telecommunication Develop-ment Bureau.

The tables on the left side show the strategic key expected results and key performance indicators linked to objective 1.


12

Chart 3 provides the breakdown of human resources (in %) by output for objective 1 for 2015-2018.

WTDC25.8%

RTDC20.3%

TDAG23.5%

STG30.4%


13

World Telecommunication Development Conference (WTDC) The International Telecommunication Union, through the Telecommunication Development Bureau (BDT), organizes a World Telecommunica-tion Development Conference (WTDC) every four years.

The Telecommunication Development Conferences serve as forums for free discussion by all con-

cerned with the Development Sector. In addition, they review the numerous programmes and pro-jects of the Sector and BDT. Results are reported and new projects are launched. The World Confer-ences set the agenda and the guidelines for the following four-year cycle.

2015

Statement of expected results and key performance indicators for the year 2015

Expected Results Key Performance Indicators

Implementation of the WTDC-14 decisions and Action plan.

The results of the implementation of these decisions and action plan will be reported to WTDC-18 for its considera-tion and evaluation. Number of State Members assisted. Number of events planned and delivered. Feedback from countries regarding their satisfaction level.

Application of the WTDC-14 decisions entering into force. The results of the implementation of these decisions and action plan will be reported to WTDC-18 for its consider-ation and evaluation.

Preparation for WTDC-18 (sharing necessary information with the Communication Administrations (CAs), Regula-tors, Sector Members; circulation of relevant docu-ments/materials; providing the headquarters with all necessary information/documents/support).

Timely preparation and actions before and during the conference. Satisfaction of delegations. Actions undertaken in a timely manner. Quality and focus of the input contributions to the WTDC.

Enhanced cooperation especially with regional telecom-munication organizations, including new partnerships on telecommunication/ICT development issues, optimizing the use of available resources and improving the quality of national and regional telecom indicators.

Number of new partnerships/MoUs signed. Number of projects signed with external funding. Number of activities and outputs, including projects, implemented with partners, especially with regional tele-communication organizations.

Enhanced cooperation with ITU-T and ITU-R in the im-plementation of WTDC-14 Action Plan.

Enlargement of the scope of ITU assistance. Feedback from countries regarding their satisfaction level with the results of the implementation.


14

Threat and risk assessment

Perspective Key Risk Indicator Impact Likelihood Mitigation

1 - Finance Lack of budgetary resources

High Medium Appropriate budget forecast. Mobiliza-tion of additional resources

2- Organizational capabilities

Difficulties in fore-casting requirements and implementation problems.

High Low Make corporate forecast based on exchange of commu-nication with mem-bership. Make reality check with historical data and experience gained during similar past events.

3-Stakeholders/ partners

Delays in definition of the dates and venue and in specifi-cation of require-ments and/or pro-grams. Low participation of countries in ITU pre-paratory activities for WTDC-18.

Medium Medium Ensure and improve cooperation with regional telecommu-nication organiza-tions and member-ship so as to actively participate in their preparatory activities for WTDC-18 and vice-versa.

The diagram below illustrates the threat level for Output 1 for each of the key risk indica-tors.


15

Resources

Chart 1.1.1 provides the planned staff resources (work months) for WDTC by grade for 2015

Chart 1.1.2 provides the breakdown of human resources by department for the year 2015

*ROs: Regional Offices

0

2

4

6

8

10

12

14

16

Wor

k m

onth

s

DIR (includes ROs*)

61.4%

DDR15.6%

IEE2.8%

PKM9.2%

IP11.0%


16

2016 – 2018 Statement of expected results and key performance indicators for the period 2016-2018


Application of the WTDC-14 decisions entering force between 2016 and 2018.

The results of the implementation of these decisions and action plan will be reported to WTDC-18 for its considera-tion and evaluation. Number of State Members assisted. Number of events planned and delivered. Feedback from countries regarding their satisfaction level.

Participation in meetings organized by the regional tele-communication organization to assist in detailed prepara-tions for WTDC-18 and coordinate the preparation pro-cess in the region.

Quality and focus of the input contributions to the WTDC.

Initiation of the administrative actions concerning the convening of WTDC-18.

Actions undertaken in a timely manner.

Enhanced cooperation especially with regional telecom-munication organizations, including new partnerships, on telecommunication/ICT development issues, optimizing the use of available resources and improving the quality of national and regional telecom indicators.

Number of new partnerships/MoUs signed. Number of Projects signed with external funding. Number of activities and outputs, including projects, implemented with partners, especially with regional tele-communication organizations.

Enhanced cooperation with ITU-T and ITU-R in the im-plementation of WTDC-14 Action Plan.

Enlargement of the scope of ITU assistance. Feedback from countries regarding their satisfaction level.

Preparation of WTDC-18. ITU Preparatory Group Timely preparation and actions before and during the conference. Satisfaction of delegations.

Chart 1.1.3 provides the breakdown of human resources by department for the 2016-2018 timeframe

DIR (includes

ROs)51.2%

DDR22.2%

IEE12.8%

PKM6.5%

IP7.3%


17

Resources and Service level agreements Planned staff resources (work months) for WTDC by grade and by year

Grade 2015 2016 2017 2018

E2 0.2 0.2 0.6 1.8

D2 0.2 0.2 0.6 2.0

D1 2.6 3.2 6.8 14.0

P5 14.9 10.2 19.8 37.7

P4 2.8 3.1 7.7 29.4

P3 7.9 6.1 11.9 30.4

P2 2.2 2.2 3.7 15.0

G7 0.0 0.0 0.0 1.8

G6 4.2 2.2 6.1 36.2

G5 7.6 8.5 19.8 44.6

G4/G3/G2 0.6 0.6 0.5 5.8

Service Level Agreements (SLAs) – Documentation and publications pages

2015 2016 2017 2018

Arabic 356 71 713

Chinese 356 71 713

English 356 71 214

French 356 71 713

Russian 356 71 713

Spanish 356 71 713

Total Translation 2,136 - 426 3,779

Arabic 307 61 983

Chinese 307 61 983

English 307 123 737

French 307 61 983

Russian 307 61 983

Spanish 307 61 983

Total Typing 1,842 - 428 5,652

Total Reprography 100,000 - 50,000 1,200,000


18

Service Level Agreements (SLAs) – Other shared services

Financial Resources Management Department

Expected services level

Budget & Financial Analysis Division Financial services and facilities to Delegates and ITU staff; Processing of financial requests within three working days for standard requests, ASAP for urgent.

Account Division Travel and related facilities for Delegates and Secretariat; Recruitment of support staff and interpreters and con-tracts management. Feedback for all requests within 48 hours.

Procurement Service Processing all request without delay in order not to jeop-ardize the conference venue.

Human Resources Management Department


Security & Safety Services Provide appropriate security and control for the event.

Legal Affairs Unit Advises and follow-up of/for the Conference work so as to ensure the conformity of the decisions with the exist-ing Rules and Regulations as well as other instruments.

Information Service Department Expected services level

User Service Division Provide network connections for the conference secretar-iat and attendees.

Conference & Technologies Support Division Moves and installations of ITU peripherals and infrastruc-ture for secretariat and Delegates. Meeting and events support IBS with 6+1 channels Wireless/wired LAN for 1 500 simultaneous connections.


19

Regional Telecommunication Devel-opment Conference (RTDC) Resolution 31 (rev Hyderabad, 2010) calls for the organization of one development conference or regional preparatory meeting per region to coor-dinate, at the regional level, the preparation for the World Telecommunication Development Con-ference (WTDC).

The main purpose of the Regional Preparatory Meeting is to engage the ITU members in the WTDC process early on and to consider, at the

regional level, appropriate ICT development strategies. To this end, they seek to identify prior-ity areas and related initiatives, projects, Study Group Questions that need to be addressed to foster the development of telecommunications and of information technologies.

Each Regional Preparatory Meeting brings to-gether the countries in its region to explore and discuss their needs and the present and future projects of the Sector.

2015



Initiation of the administrative actions concerning the convening of WTDC-18.

Actions undertaken in a timely manner.

Adoption of appropriate and focused programmes, pro-jects and topics at regional and sub-regional level.

Level of consensus achieved around conclusions and outcomes.

Organize the annual Regional Development Forums. Number of Participants. Number of stakeholders. Satisfaction of delegations.

Implementation of WTDC-14 decisions linked to RPMs outcomes for the 2015-2018 period.

Number of State Members assisted. Number of events planned and delivered. Feedback from countries regarding their satisfaction level with the results of the implementation to be reported to future RPMs and to WTDC 18, for consideration and eval-uation.


20




Numerous variables that may affect preparation of RPMs (e.g. forecasting requirements, im-plementation)

High Medium Prepare forecasts based on coordination with membership. Make reality check with histor-ical data and experience gained during similar events.

2- Finance Lack of resources High Medium Appropriate budget forecast. Mobilization of additional resources

3- Stakeholders / partners

Delays in finalizing dates and venue and compliance with ITU requirements.

Medium Low Ensure and improve coordination with State Members. Manage and adjust requirements.

The diagram below illustrates the threat level for Output 2 for each of the key risk indicators


21

Resources

Chart 1.2.1 indicates the planned staff resources (work months) for RTDC by grade for 2015


0

2

4

6

8

10

12

14

Wor

k m

onth

s

DIR(includes ROs)

78.6%

DDR14.6%

IEE0.0%

PKM3.6%

IP3.2%


22

2016 – 2018

Statement of expected results and key performance indicators for the period 2016-2018


Preparation of the report of the RPMs outcomes to WTDC-18.

Continuation of the preparation by the ITU Preparatory Group. Timely preparation and actions before and during the conference. Satisfaction of delegations. Actions undertaken in a time-ly manner. Quality and focus of the input contributions to the WTDC.

Preparation of the report of the 2017 RPMs outcomes to WTDC-18.

Timely preparation and actions before and during the conference. Increased number of contributions from countries. Quality of the contributions to the RPMs and to WTDC.


DIR (includes

ROs)55.7%

DDR 20.8%

IEE12.5%

PKM3.4%

IP7.6%


23

Resources and Service level agreements

Planned staff resources (work months) for RTDC by grade and by year

Grade 2015 2016 2017 2018

E2 0.2 0.2 1.8 0.6

D2 0.2 0.2 0.6 0.0

D1 2.6 2.6 11.0 4.4

P5 7.2 16.4 26.8 8.4

P4 3.7 4.6 14.9 4.7

P3 3.0 9.2 21.4 3.0

P2 2.2 2.8 14.5 3.7

G7 0.0 0.0 1.2 0.0

G6 4.0 6.6 27.6 9.7

G5 12.4 15.6 28.2 11.2

G4/G3/G2 1.6 1.6 4.7 1.0

Service Level Agreements (SLAs) – Documentation

2015 2016 2017 2018

Arabic 57

Chinese 57

English 143

French 178

Russian 29

Spanish 178

Total Translation - - 642 -

Arabic 49

Chinese 49

English 154

French 154

Russian 25

Spanish 154

Total Typing - - 585 -

Total Reprography - - 150,000 -


24




Budget & Financial Analysis Division Financial services and facilities to Delegates and ITU staff; Processing financial requests within three working days for standard requests, ASAP for urgent.

Account Division Travel and related facilities for Delegates and Secretariat; Recruitment of support staff and interpreters and con-tracts management. Feedback for all requests within 48 hours.

Procurement Service Processing all request without delay in order not to jeop-ardize the conference venue.



Security & Safety Services Provide appropriate security and control for the event.

Legal Affairs Unit Advises and follow-up of/for the Conference work so as to ensure the conformity of the decisions with the exist-ing Rules and Regulations as well as other instruments.


User Service Division Provide network connections for the conference secretar-iat and attendees.

Conference & Technologies Support Division Moves and installations of ITU peripherals and infrastruc-ture for secretariat and Delegates. Meeting and events support IBS with 6+1 channels Wireless/wired LAN for 1500 simultaneous connections.

Results


25

Telecommunication Development Ad-visory Group (TDAG) The role of the TDAG is to advise the Director of the Telecommunication Development Bureau (BDT) on the implementation of the WTDC Action Plan, including issues relating to the budget and the operational plan of the Telecommunication Development Bureau.

One annual TDAG meeting is planned for the four-year period ahead, in order to continue to maintain and strengthen cooperation among all Member States and Telecommunication Devel-opment Sector Members.

2015



Preparation and organization of the 20th meeting of TDAG and implementation of the recommendations and advice.

Timely actions and effective implementation.

Efficient support to the TDAG activities, including the TDAG meeting.

Timely preparation and distribution of the BDT submis-sions. Timely processing of the submission from Membership, including their posting on the web. Dissemination of the final summary of the TDAG meeting within 30 days following completion of the meeting.

Regional support to the TDAG activities, mainly the TDAG meetings.

Regional staff to work closely with Member States, Sector Members and Academia to ensure relevant participation with contributions.


26




Difficulties in forecasting requirements and im-plementation problems

High Low Forecast corporate re-quirements based on exchange of information with Membership. Make reality check with histori-cal data and experience gained during similar past events.

2- Stakeholders / Partners

Delayed submissions High Medium Provide support and in-formation to Membership in the overall preparatory activities as well as for preparation of submis-sions.



27

Resources

Chart 1.3.1 indicates planned staff resources (work months) for TDAG by grade for 2015

Chart 1.3.2 provides the breakdown of human resources by departments for the year 2015

0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

18.00

20.00

Wor

k m

onth

s

DIR (includes ROs)

36.7%

DDR33.2%

IEE10.8%

PKM7.1%

IP12.2%


28

2016– 2018



Preparation and organization of the subsequent annual meetings of TDAG and implementation of the recom-mendations and advice.

Timely actions and effective implementation.

Efficient support to the TDAG activities, including the TDAG meeting.

Timely preparation and distribution of BDT submissions. Timely processing of the submission from Membership, including their posting on the web. Dissemination of the final summary of the TDAG meeting within 30 days following completion of the meeting.

Regional support to the TDAG activities, mainly the TDAG meeting.

Regional staff to work closely with Member States, Sector Members and Academia to ensure relevant participation with contributions.


DIR(includes

ROs)40.4%

DDR28.8%

IEE11.3%

PKM7.4%

IP12.1%


29


Planned staff resources (work months) for TDAG by grade and by year

Grade 2014 2015 2016 2017

E2 1.7 1.7 1.1 1.2

D2 1.7 1.7 1.1 1.6

D1 8.8 8.6 9.6 9.0

P5 14.2 14.9 11.7 11.5

P4 11.4 11.4 11.4 11.4

P3 12.5 13.1 11.6 13.3

P2 5.2 5.2 4.3 4.7

G7 0.0 0.0 0.0 0.0

G6 18.7 19.2 18.0 16.9

G5 13.9 12.8 12.4 12.8

G4/G3/G2 0.6 0.5 0.5 0.7


2015 2016 2017 2018

Arabic 171 171 171 171

Chinese 171 171 171 171

English 86 86 171 171

French 171 171 171 171

Russian 171 171 171 171

Spanish 171 171 171 171

Total Translation 941 941 1,026 1,026

Arabic 147 147 147 147

Chinese 147 147 147 147

English 147 147 147 147

French 147 147 147 147

Russian 147 147 147 147

Spanish 147 147 147 147

Total Typing 882 882 882 882

Total Reprography 24,000 24,000 20,000 20,000


30




Budget & Financial Analysis Division Processing financial requests within three working days for standard requests, ASAP for urgent.

Account Division Recruitment of support staff and interpreters and con-tracts management. Feedback for all requests within 48 hours.

Procurement Service Processing all requests without delay.


31

Telecommunication Development Study Group Meetings (STG) The mandate of Study Group 1 on "Enabling environment, cybersecurity, ICT applications and Internet-related issues" is as follows:

• National telecommunication policies and strategies which best enable countries to benefit from the impetus of telecommuni-cations/ICTs as an engine of sustainable growth, employment creation and eco-nomic, social and cultural development, taking into account matters of priority to developing countries. The work will include access policies to telecommunications/ICTs, in particular access by persons with disabil-ities and with special needs, as well as tele-communication/ICT network security.

• Tariff policies and tariff models for next-generation networks, convergence issues, universal access to broadband fixed and mobile services, impact analysis and appli-cation of cost and accounting principles, taking into account the results of the stud-ies carried out by ITU-T and ITU-R, and the priorities of developing countries.

The mandate of Study Group 2 on "Infor-mation and communication infrastructure and technology development, emergency telecommunications and climate-change ad-aptation" is as follows:

• Methods and approaches that are the most suitable and successful for service provi-sion in planning, developing, implementing, operating, maintaining and sustaining tele-communication services which optimize their value to users. This work will include specific emphasis on broadband networks, mobile radiocommunication and telecom-munications/ICTs for rural and remote are-as, the needs of developing countries in spectrum management, the use of ICTs in mitigating the impact of climate change on developing countries, telecommunica-tions/ICTs for natural disaster mitigation and relief, conformance and interoperabil-ity testing and e-applications, with particu-lar focus and emphasis on applications supported by telecommunications/ICTs.

• The implementation of information and communication technology, taking into ac-count the results of the studies carried out by ITU-T and ITU-R, and the priorities of developing countries.

The working procedures to be followed by the study groups are set out in Resolution 1 (Rev. Hyderabad, 2010) adopted by WTDC-10. These working procedures will be considered and possi-bly reviewed by WTDC-14.


32

2015



Work programmes undertaken in response to: Resolution 2 (Rev. xx, 2014; work assigned by WTDC-14; ITU-D Reso-lutions addressing specific areas of study, with appropri-ate guidance from BDT; necessary information dissemi-nated in administrative circulars (and circular letters); meeting calendars monitored and adjusted in accordance with progress.

Work programmes executed in accordance with sched-ules and information dissemination accomplished on time.

Provision of appropriate level of support by BDT for Study Group activities and meetings (both technical and lo-gistic).

Adequate level of support with necessary documentation and facilities to progress activities and allow meetings to run smoothly. Meetings satisfy objectives within the imposed deadlines. Regional staff to work closely with Member States, Sector Members and Academia to ensure relevant participation.

Documentation for meetings processed in accordance with Resolution 1 (and working guidelines) and in accord-ance with decisions of WTDC-14; Timely and efficient preparation of major deliverables – Recommendations, Reports – with appropriate level of quality.

Document availability (electronic and/or paper) before, during and after meetings at required level. Quality con-trol applied within limits of available resources.

Improvements in working methods, including increased use of electronic documentation facilities and communi-cation tools.

Effective preparation and running of meetings with the help of electronic tools.

Implementation of other cost saving measures. Continuously seek increased efficiencies in the prepara-tion and running of meetings within limits of available resources.

Information STG timely shared with the Communication Administrations (CAs). The CAs effectively encouraged to participate in the STG. The inputs submission from the countries duly coordinated. Inputs from the countries timely submitted.

Effective and representational participation of the Mem-ber States in the STGs: number of participants from the region Member States; number and significance of the region Member States’ inputs.

Provide feedback, when appropriate, from the implemen-tation of activities and outputs, including projects, to Study Groups.

Number of contributions to Study Groups originated from the implementation of activities and outputs.


33



1- Organizational capabili-ties/Finance

Inadequate level of resources/ support for processing docu-ments, facilitating the Study Group process and the running of meetings.

High Medium Seek the necessary level of resources/support to ensure that the processing of docu-ments and the smooth run-ning of the meetings can be ensured.

2- Stakeholders/Partners No or a limited num-ber of contributions from the member-ship to progress the work of the related Study Group Ques-tions.

High

Low

Encourage, through all appro-priate ways and means possi-ble the submission of contri-butions from the membership on the topics under study in order to ensure that the agreed work plans can be implemented.

3- Finance Limited participation by the membership in the work of the related Study Group Questions.

High Low

Raise further awareness of the planned and ongoing work of the Study Groups and their value to the membership.



34

Resources

Chart 1.4.1 indicates planned staff resources (work months) for STG by grade for 2015

Chart 1.4.2 provides breakdown of human resources by department for the year 2015

0

5

10

15

20

25

30

Wor

k m

onth

s

DIR(includes ROs)

21.0%

DDR26.9%

IEE16.6%

PKM5.4%

IP30.1%


35

2016 - 2018

Statement of expected results and key performance indicators for the period 2016-2018 (Will depend on outputs of WTDC-14)


Work programmes undertaken in response to: Reso-lution 2 (Rev. xx, 2014; work assigned by WTDC-14; ITU-D Resolutions addressing specific areas of study, with appropriate guidance from BDT; necessary information disseminated in administrative circulars (and circular letters); meeting calendars monitored and adjusted in accordance with progress.

Work programmes executed in accordance with schedules, and information dissemination accom-plished on time.

Provision of appropriate level of support by BDT for Study Group activities and meetings (both technical and logistic).

Adequate level of support with necessary documen-tation and facilities to progress activities and allow meetings to run smoothly. Meetings satisfy objectives within the imposed deadlines. Regional staff to work closely with Member States, Sector Members and Academia to ensure relevant participation.

Documentation for meetings processed in accord-ance with Resolution 1 (and working guidelines) and in accordance with decisions of WTDC-14; Timely and efficient preparation of major deliverables – Recommendations, Reports – with appropriate level of quality.

Document availability (electronic and/or paper) before, during and after meetings at required level. Quality control applied within limits of available resources.

Improvements in working methods, including in-creased use of electronic documentation facilities and communication tools.

Effective preparation and running of meetings with the help of electronic tools.

Implementation of other cost saving measures. Continuously seek increased efficiencies in the preparation and running of meetings within limits of available resources.

Feedback provided when appropriate, from the implementation of activities and outputs, including projects, to Study Groups.

Number of contributions to Study Groups out of the implementation of activities and outputs.


36


DIR (includes

ROs)22.0%

DDR24.7%IEE

16.3%

PKM5.3%

IP31.7%


37

Resources and Service level agreements Planned staff resources (work months) for STG by grade and by year

Grade 2015 2016 2017 2018

E2 1.2 1.2 1.1 1.2

D2 1.2 1.2 1.1 1.2

D1 4.2 4.2 4.4 4.4

P5 17.8 18.4 15.4 16.0

P4 17.4 17.4 15.7 16.2

P3 11.3 11.3 10.9 11.0

P2 14.9 14.9 13.9 13.3

G7 0.0 0.0 0.0 0.0

G6 21.2 21.5 19.0 17.5

G5 25.8 25.4 25.2 23.4

G4/G3/G2 0.6 0.5 0.5 0.6


2015 2016 2017 2018

Arabic 770 770 770 770 Chinese 770 770 770 770 English 342 342 342 342 French 770 770 770 770 Russian 770 770 770 770 Spanish 770 770 770 770

Total Translation 4,192 4,192 4,192 4,192 Arabic 664 664 664 664

Chinese 664 664 664 664 English 664 664 664 664 French 664 664 664 664 Russian 664 664 664 664 Spanish 664 664 664 664

Total Typing 3,984 3,984 3,984 3,984 Total Reprography 80,000 80,000 80,000 80,000


38




Budget & Financial Analysis Division Processing of financial requests within three working days for standard requests, ASAP for urgent.

Account Division Travel facilities for STG participants; Recruitment of sup-port staff and interpreters and contracts management. Feedback for all requests within 48 hours.




Legal Affairs Unit Advises and follow-up for Study Group activities.


User Service Division Provide appropriate network connections (wired and wireless).

Conference & Technologies Support Division Appropriate IT support, information and facilities.


39

Objective 2 TO ASSIST IN THE DEVELOPMENT OF

TELECOMMUNICATION/ICT INFRASTRUCTURE


• Reduction in the number of communities, and disadvantaged groups, in developing countries without access to broadband

• Agreements signed with partners to assist in infrastructure deployment

• Increase in the average telephone density and average broadband density


• Number of communities, and disadvantaged groups, in developing countries provided with access to broadband

• Number of new partnerships/MoUs for broadband deployment signed

• Feedback from members

Summary Objective 2 includes the following output: – Output 5: ICT infrastructure development

For the years 2015 to 2018, the estimated human resources to be allocated to objective 2 represent 13.3 per cent of the total human resources of the Telecommunication Development Bureau.

The tables on the left side show the strategic key expected results and key performance indicators linked to objective 2


40

ICT infrastructure development The main purpose of this output is to assist ITU Member States, ITU-D Sector Members and Associates in maximizing the utilization of appropriate new technologies for the de-velopment of their information and commu-nication infrastructures and services. It should take into account broadband deploy-ment, transition from analogue to digital broadcasting, traffic and demand forecasting, spectrum management and radio monitoring, interconnectivity, conformance and interop-erability, network management, security, and

quality of service standards for wired and wireless networks. It also includes mobile telecommunications, next-generation net-works, rural and satellite telecommunications and the accelerated convergence of tele-communication networks and services.

Particular attention will be given to capacity building in the development and use of ICT networks through training activities and shar-ing of information and know-how, as well as to developing and making openly available relevant guidelines, manuals and case studies.


41

2015



Assistance provided to developing countries to plan, deploy, operate and maintain sustainable, accessible and resilient ICT networks and services, including broadband wireless and wire-line infrastructure, especially to Rural and Remote areas , through implementation of training activities, information seminars, direct assistance, re-gional initiatives, case studies, master plans, and devel-opment of guidelines and tools. Providing and maintaining ITU Interactive Terrestrial (Optical Fibers and Microwaves) Transmission Maps through the ITU web.

Guidelines for preparation of National Wireless Broad-band Masterplans. Assistance to establish National Broadband Policy (NBP.) Implementation of Broadband Wireless Network Projects. Improvement of the knowledge of Broadband Wireless technologies, evolu-tion and implementation on regional basis.

Number of countries assisted.

Number of roadmaps customization and National Wire-less Broadband Masterplans finalized.

Guidelines/Handbooks finalized.

Number of communities, and disadvantaged groups, in developing countries connected to broadband Number of regional initiatives and projects implemented to assist countries in this domain.

Number of countries for which the ITU Interactive Terres-trial (Optical Fibers and Microwaves) Transmission Maps are made available through the ITU web.

Enhancement of knowledge and effective application of ITU Recommendations in developing countries, including conformance and interoperability (C&I) testing of systems manufactured on the basis of ITU Recommendations

Improvement of the capacity of developing countries to put in place a sustainable and appropriate Conformance and Interoperability Regime at national, Regional and Sub-regional levels, through implementation of training activities in the premises of Testing Labs, direct assistance promoting the establishment of MRAs regimes and/or building Testing labs as appropriate, Regional Forums and Seminars, implementation of projects and development of guideline and tools.

Guidelines for developing countries on establishing con-formance and interoperability testing labs and /or Guide-lines for establishing Mutual Recognition Agreements (MRAs) Assessment Studies on C&I status conducted at Regional levels

Number of countries assisted for training and building Testing labs and to put in place a sustainable and appro-priate Conformance and Interoperability Regime for Con-formance and Interoperability of Equipment and Systems.

Number of countries assisted for establishing MRAs and/or building testing labs

Number of ITU Regional Seminars and Meetings on new Technologies, Number of participants to these events.

Number of regional initiatives implemented so as to assist countries in this domain.

Collaboration agreements signed with partners for C&I activities including training in the premises of Testing labs.

Expertise provided to support Ad-Hoc assistance, Center of excellences Regional Initiatives, presentations and projects and related ITU-D Study Group

Number of contributions provided, meetings organized and other kind of support provided

Support and assistance provided (e.g. review of

http://www.itu.int/en/ITU-D/Technology/Pages/InteractiveTransmissionMaps.aspx





42

Expected Results (Cont’d) Key Performance Indicators

Questions and WSIS action lines as well as other ITU events.

terms of references, expert reports, development of presentations and content of training materials) Number of contribution submitted.

Reduction of broadband divide through development/ improvement of broadband/ wireless broadband infra-structure, especially in rural areas; assistance to interest-ed countries.

Improved/ developed infrastructure for broadband ac-cess/ wireless broadband connection in urban/rural areas.

Number of settlement/communities/people provided with access to the broadband / wireless Internet.

Improving capacity of countries in using satellite technol-ogies.

Improved infrastructure.

Number of countries using satellite technologies.

Improving capacity of countries in transition from IPv4 to IPv6.

Raised awareness of the issues of transition from IPv4 to IPv6.

Number of trained staff of the CIS CAs, Sector Members occupying with the issues of transition from IPv4 to IPv6.

Number of countries participating

Prepare the countries for implementation of the Internet of Things through raising awareness of this issue and (in the prospect) creation/improvement of the necessary infrastructure.

Raised awareness of the issues.

Number of the trained staff.

Number of countries participating.

Creation/improvement of energy efficiency conditions for supply of energy to ICT premises in rural areas of devel-oping countries.

Number of ICT premises provided with energy using en-ergy efficiency technologies.

Building capacity on Broadband Networks Development. Number of stakeholders involved.

Level of satisfaction of participants.

Develop specific projects for specific communities in LDCs.

Number of LDCs involved.

Building capacity on Conformance and Interoperability for Arab Region.

Number of stakeholders involved.


Connect Schools to Broadband Networks. Number of Connected Schools.

Increased Spectrum management and digital transition management capabilities of the Administrations.



Technical Assistance to selected countries in the transi-tion from Analogue to Digital Broadcasting.

Number of countries that have their own roadmap.

Support members with deployment/migration to IPv6-based networks & applications.


Improved infrastructure and enhanced access to afforda-ble ICT services.

Number of new partnership project for ICT infrastructure and/or service and application development.

Number of countries benefiting from ITU’s assistance in ICT infrastructure and/or service and application devel-opment.


43


Improved infrastructure and enhanced access to afforda-ble ICT services.

Number of new partnership project for ICT infrastructure and/or service and application development.

Number of countries benefiting from ITU’s assistance in ICT infrastructure and/or service and application devel-opment.

Improving the access and uptake of broadband for socio-economic applications.

Number of regional development events to raise aware-ness, foster partnerships and share best practices on use of broadband for socio-economic development.

Number of countries assisted in the area of broadband infrastructure / applications / policy development.

Increased number of countries applying the knowledge related to the design and implementation of telecommu-nication public policies and regulations, shared and cre-ated in different ITU fora, meetings and publications.

Change in the number of countries applying current trends in telecommunication public policies and regula-tions.

Assistance provided to developing countries to plan, deploy, operate and maintain sustainable, accessible and resilient ICT networks and services, including broadband infrastructure, especially to Rural and Remote areas , through implementation of training activities, infor-mation seminars, direct assistance, regional initiatives, case studies, master plans, and development of guide-lines and tools.


Number of related actions implemented.

Feedback from beneficiary countries.

Improvement of the capacity of developing countries in the transition from analogue to digital broadcasting through implementation of training activities, direct assis-tance and regional initiatives.

Number of assistance provided.

Number of related events carried out at regional level.

Number of participants in related events.

Expertise provided to support ad-hoc assistance, centres of excellence, Regional Initiatives, presentations and projects and related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

Number of events organized.

Level of support and assistance provided.

Number of contributions submitted.

Number of projects negotiated, on-going and implement-ed.

Assistance provided to countries and/or regional organi-zations on the implementation of guidelines and regional decisions on spectrum management.


Number of projects implemented.


Improvement of quality of service and tools to regulators to measure the quality of service offered by operators.

Number of projects implemented.



44


C&I - Assistance to countries in conformance and in-teroperability.

Number of participants in trainings delivered.


Provision of capacity building expertise for future projects to be developed and implemented in countries to im-prove ICT networks and access.

Number of participants in trainings delivered.


Number of projects negotiated.

Assistance to countries on the implementation of IXPs in the regional backbone based on existing and new IXPs.


Number of new IXPs.

Change in number of countries with at least one IXP.

Number of related projects negotiated and/or imple-mented.

Increased spectrum management

capabilities of Caribbean Administrations:

Recommendations and guidelines on spectrum manage-ment policies and practices in the region (including on cross-borders interference and on pricing) developed and adopted;

National and harmonized Regional Frequency Allocation Tables (NFAT and RFAT) developed (including frequency allocation for disaster/emergency communications);

Advanced computer aided spectrum management sys-tem, based on SMS4DC, established as required;

Capacity/skills on various aspects of spectrum manage-ment and monitoring techniques in beneficiary countries and regional organizations (e.g. CARICOM, CTU, ECTEL, etc.) enhanced.

Number of participants.

Number of countries in attendance.

Harmonized agreement.

Development of a Caribbean Community (CARICOM) Regional Information System.


Feedback from countries who are assisted.

Transition from analogue to digital broadcasting in the Caribbean.

Number of participants and success transformation in the region.

Formulation of a Regional Broadband Strategy. Number of National Policy developed.

Number of countries involved and participants at work-shops.


45



1 - Finance Insufficient budget for fellowships to eligible countries

Medium Low Appropriate budget forecast in close coordi-nation with Focal Points at HQ and countries Mobilize additional or extra-budgetary re-sources

2-Competency/Knowledge Difficulties recruiting qualified experts in the field of activity

High Medium Increase the number of experts in ITU roster and keep roster updated.

3 – Stakeholders/partners Low commitment level from countries and low contribution to imple-ment necessary activities

High low Ensure and improve cooperation with coun-tries to guarantee ap-propriate level of in-volvement by countries. Promote and improve project implementation to ensure availability of funds

4- Security in the region Security situations in countries may affect the activities in terms of sudden disruptions to host activities or have negative effects on the level of participants from or to such countries

Medium Medium Develop contingency plans for hosts that are affected by security situations Encourage remote par-ticipation where appli-cable in workshops and other activities


46


Resources

Chart 2.5.1 indicates the planned staff resources (work months) for output 5 by grade for 2015

0

10

20

30

40

50

60

Wor

k m

onth

s


47


DIR (includes ROs)

53.4%

DDR12.5%

IEE23.4%

PKM6.8%

IP3.9%


48

2016 – 2018



Assistance provided to developing countries to plan, deploy, operate and maintain sustainable, accessible and resilient ICT networks and services, including broadband wireless and wire-line infrastructure, especially to Rural and Remote areas , through implementation of training activities, information seminars, direct assistance, re-gional initiatives, case studies, master plans, and devel-opment of guidelines and tools.

Providing ITU Interactive Terrestrial (Optical Fibers and Microwaves) Transmission Maps through the ITU web.

Assistance provided for planning the broadband back-bone transmission network for developing countries.

Guidelines for preparation of National Wireless Broad-band Masterplans. Assistance to establish National Broadband Policy (NBP.) Implementation of Broadband Wireless Network Projects. Improvement of the knowledge of Broadband Wireless technologies, evolu-tion and implementation on regional basis.

Number of countries assisted

Number of roadmaps customization and National Wire-less Broadband Masterplans finalized

Guidelines/Handbooks finalized

Number of communities and disadvantaged groups in developing countries connected to broadband Number of regional initiatives implemented so as to assist countries in this domain.

Maintenance and update of ITU Interactive Terrestrial (Optical Fibers and Microwaves) Transmission Maps realized

Number of assistance provided for planning the broad-band transmission network.

Enhancement of knowledge and effective application of ITU Recommendations in developing countries, including conformance and interoperability (C&I) testing of systems manufactured on the basis of ITU Recommendations, Improvement of the capacity of developing countries to put in place a sustainable and appropriate Conformance and Interoperability Regime at national, Regional and Sub-regional levels, through implementation of training activities in the premises of Testing Labs, direct assistance promoting the establishment of MRAs regimes and/or building Testing labs as appropriate, Regional Forums and Seminars, implementation of projects and develop-ment of guideline and tools.

Guidelines for developing countries on establishing con-formance and interoperability testing labs and /or Guide-lines for establishing Mutual Recognition Agreements (MRAs) Assessment Studies on C&I status conducted at Regional levels

Number of countries assisted for training and building Testing labs and to put in place a sustainable and appro-priate Conformance and Interoperability Regime for Con-formance and Interoperability of Equipment and Systems

Number of countries assisted for establishing MRAs and/or building testing labs

Number of ITU Regional Seminars and Meetings on new Technologies and number of participants to these events.

Number of regional initiatives implemented so as to assist countries in this domain.

Number of collaboration agreements signed with part-ners for C&I activities including training in the premises of Testing labs.

Expertise provided to support Ad-Hoc assistance, Center of excellences Regional Initiatives, presentations and projects and related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

Number of contributions provided

Meetings organized and other kind of support provided

Support and assistance provided (e.g. review of terms of references, expert reports, development of presentations and content of training materials).






49

Resources and Service Level Agreements

Planned staff resources (work months) by grade and by year

Grade 2014 2015 2016 2017

E2 1.4 1.4 1.2 1.2

D2 1.4 1.4 1.4 1.2

D1 11.0 11.3 9.0 9.6

P5 54.7 53.3 47.6 48.8

P4 37.9 36.6 33.4 32.5

P3 40.4 39.4 36.4 34.7

P2 13.8 13.2 10.8 8.4

G7 4.2 2.4 1.2 1.2

G6 27.4 25.6 21.0 19.3

G5 48.5 48.7 40.6 41.4

G4/G3/G2 12.5 13.8 10.2 10.2


2015 2016 2017 2018

Arabic 86 86 86 86

Chinese 86 86 86 86

English 100 100 100 100

French 185 185 185 185

Russian 86 86 86 86

Spanish 185 185 185 185

Total Translation 728 728 728 728

Arabic 103 103 103 103

Chinese 103 103 103 103

English 111 111 111 111

French 155 155 155 155

Russian 103 103 103 103

Spanish 155 155 155 155

Total Typing 730 730 730 730



50




Budget & Financial Analysis Division Preparation of invoices for all extra-budgetary contribu-tions; Opening of bank account for regional offices; Pro-cessing of financial requests within three working days for standard requests, ASAP for urgent.

Procurement Service Processing of all request without delay.



Legal Affairs Unit If required, advises and follow-up for the implementation of Council decisions and pertinent provisions of other instruments that may apply.


User Service Division Responsive user support during working hours with ap-propriate level of maintenance for IT peripherals; User training for standard applications and software.

Infrastructure Services Division Technical maintenance and support for related software and servers.


51

2013 On-going projects by Region The table below provides the list of the current on-going Projects for Objective 2 by Region.

Project No Title Region7RAF08073-06 Broadband Wireless Network - Rwanda Africa7RAF08073-07 Broadband Wireless Network in the Kingdom of Lesotho Africa

9RAF11085 Master Plan for Wireless Broadband Access in Africa Africa2PLS13003 Connect a School, Connect a Community in the State of Palestine Arab States

7MOR07005 Digital Documentation Center on ICT Arab StatesSAU01005 Advisory Services to Communications & Information Technology Commission Arab States

9RAS11040 Telecentre Applications and Services Asia & Pacific9RAS12042 Roadmap for Transition from Analogue to Digital Terrestrial Television

Broadcasting and Mobile Television in Asia and the PacificAsia & Pacific

9RAS13043 Broadband Policies/Plans & Applications Asia & Pacific

9RAS13044 Roadmap for Transition from Analogue to Digital Terrestrial Television Broadcasting in Asia and the Pacific

Asia & Pacific

9THA12013 Pilot Biddings for USO Projects in Two Provinces of Thailand Asia & Pacific9THA12017 Roadmap for Transition from Analogue to Digital TV Broadcasting in

ThailandAsia & Pacific

9THA13018 Roadmap development for digital terrestrial radio broadcasting roll-out in Thailand

Asia & Pacific

9UZB11003 Sustainable supply of electricity to Telecommunication facilities in rural and remote areas

CIS countires

2RER13023 ITU virtual Laboratory for remote tests of equipment, new technologies and services

CIS countries

9GLO12070 Transition from Analogue to Digital Broadcasting in Africa and Asia-Pacific World or Multi-Regional


52

Objective 3 TO ENHANCE THE DEPLOYMENT AND THE SAFE

USE OF ICT APPLICATIONS AND SERVICES


• Increased confidence in cybersecurity

• Improved coordination of international efforts to decrease cyberthreats and protect children online

• Enhanced knowledge and skills of national regulators in relation to cyberthreats

• Enhanced cooperation through partnerships

• Enhance knowledge and skills of national bod-ies to use telecommunications/ICTs for social and economic development


• Increased confidence in cybersecurity

• Number and impact (e.g. number and seniori-ty of participants) of forums, training pro-grammes, workshops, seminars, toolkits and guidelines

• Feedback from members

• Number of MoUs in effect

• Number of countries having developed or improved programmes relating to the use of telecommunications/ICTs for social and eco-nomic development

Summary

Objective 3 includes the following output:

– Output 6: Cybersecurity and ICT applications deployment

For the years 2015 to 2018, the estimated human resources to be allocated to objective 3 represent 13.3 per cent of the total human resources of the Telecommunication Devel-opment Bureau.



53

Cybersecurity and ICT applications deployment The main purpose of this output is to support the ITU membership, in particular developing countries, in:

• Improving access to ICT applications and ser-vices that contributes to economic and social development, especially in underserved and rural areas, and to attaining the UN Millenni-um Development Goals (MDGs) and the World Summit on the Information Society (WSIS) tar-gets

• Achieving trust and confidence in the use of ICTs, the Internet and next-generation net-works (NGNs). This is important for the de-ployment and use of broadband networks. Cybersecurity should be dealt with taking into consideration the global, transnational nature of cyberthreats and under certain circum-stances cybercrime, and taking into account the framework of the ITU Global Cybersecurity Agenda (GCA).

• Promoting fair and equitable access to critical Internet resources (CIRs), by enabling the ad-aptation of adequate national and/or regional policy processes, specifically for IP-based net-works, including the transition from IPv4 and migration to/deployment of IPv6, domain names and their internationalized versions.

• Capacity building, through enhancement of awareness of the use of critical Internet re-sources, in collaboration, when required, with relevant expert organizations.


54

2015



Building confidence and security in the use of ICTs. Number of countries with cybercrime legislation in place.

Number of countries with national strategies and policies.

Creating a child online protection centre.

Provision to CIS countries with centralized advisory and technical assistance on various aspects of child online protection.

Number of training courses on content filtering as part of school and university programmes.

Number of trial areas for systems restricting access to inappropriate resources for educational establishments in the region.

Development/Updating of national e-Health/ e-Education strategies.

Development of e-libraries and cultural heritage libraries.

Number of countries developing/updating national e-Health/e-Education strategies.

Number of libraries/ countries developing e-libraries and cultural heritage libraries.

Implementation of cloud technologies in the countries of the region.

Number of countries using cloud technologies.

Number of workshops held in the field.

Number of participating countries.

Number of people trained.

Enhanced or new national e-Health and/or other e-strategies (e.g., e-government, e-agriculture) developed.

New national e-strategies development toolkits available.

Number of national e-strategies updated or elaborated.

ICT applications projects for Health and Governance sup-ported especially on mobile platforms and information on best practices shared.

Number of projects and Partnerships.

Number of best practices reports, guidelines, toolkits published and events conducted.

Computer Incident Response Teams with national re-sponsibility cooperating at regional level.

Number of CIRT established.

National strategies and legal measures for cybercrime and Cybersecurity established at national and regional level

Number of countries with cybercrime legislation in place.

Number of countries with national strategies and policies.

Continue assistance on IPv6 deployment and/or any pos-sible emerging solution.

Number of project proposals and partnerships developed with countries and international organizations.

Number of published best practices, reports, guidelines, toolkits, and organized events. Number of participants.

Adequate national and/or regional policy for IP-based networks.


Number of published best practices, reports, guidelines, toolkits, and organized events.

Number of participants.


55

Expected Results (Cont'd) Key Performance Indicators

Support Internet use in developing countries through best practices, international and regional forums with regard to international public policy issues pertaining to the management of Internet resources, including domain names and access to local content.

Number of best practices on management of Internet resources.

Percentage of access improvement to local content.

Expertise provided to support ad-hoc assistance, centres of excellence, Regional Initiatives, presentations and projects, related to ITU-D Study Group questions and WSIS action lines as well as other ITU events.

Support and assistance provided.

Number of contributions provided, meeting organized and other kinds of support provided.

Promote the efficient use of Smart Water Management. Percentage of cost saved due to the efficient manage-ment of water in the Pilot Project.

Percentage of water saved in the Pilot Project.

Number of stakeholders involved in Pilot Project.

Promote the efficient use of ICTs for Agricultural devel-opment.

Number of involved stakeholders.

Identify a sustainable model for mobile education in LDCs.

Cost per student for mobile education.

Number of countries benefiting from this study.

Develop national e-Health strategy. Numbers of countries that developed a national e-Health strategy.

Create dialogue among relevant stakeholders on means to boost Mobile Money.

Developing and promoting guidelines for mobile money.

Increase the awareness and expertise of cyber security in the region’s critical information infrastructure sector.

Number of workshops and trainings held.

Number of countries and participants.

Appropriate national, sub regional and regional frame-work for cybersecurity.

Number of regional event (e.g. seminar, training).

Number of countries receiving direct country assistance in framing the national cybersecurity strategies or on cybersecurity related issues.

Countries assisted in the preparedness of a critical mass of youth for employment thanks to ICTs.

Number of youths trained.

Number of actions (events and/or training activities) implemented.

Number of beneficiary countries.

More activities and outputs implemented, including pro-jects related to the use of ICT in other areas to impact positively the quality of life of people, particularly with other Funds, Agencies and Programs of the UN family.

Change in the number of activities and outputs, including projects, implemented, related to the use of ICT in other areas

Progress in the development of the initiative m-powering development.

Change in the number of activities and outputs, including projects, implemented under the framework of the initia-tive m-powering development, related to the use of ICT in other areas.


56


CIRT and cybersecurity posture assessment to be done in the Caribbean.

Number of representatives from countries in attendance at meeting, and implementation plans elaborated.

Support IPv6 deployment and/or any possible emerging solutions.

Number of project proposals and partnerships developed with countries and international organizations. Number of published best practices, reports, guidelines, toolkits, and organized events. Number of participants.



1- Finance Insufficient budget to cover the high demand in the re-gion

Medium Medium Prioritize activities Seek extra budgetary re-sources from partners and sponsors for activities

2-Competency /Knowledge

Difficulties recruit-ing qualified experts

High Medium Assess and anticipate the resources requirements and initiate recruitment proce-dures as soon as possible Keep the ITU roaster of ex-perts updated

3-Stakeholders/Partners Low interest of stakeholders (both members and non-members) in the activities relative to their scope of work

High Low Partner early on with key stakeholders in each activity to ensure maximum interest and participation by their communities Ensure and improve coopera-tion with members

4- Security in the region Security situations in countries may affect the activities in terms of sudden disruptions to host activities or have negative effects on the level of partici-pants from or to such countries

Medium Medium Develop contingency plans for hosts that are affected by security situations Encourage remote participa-tion where applicable in workshops and other activi-ties


57

The diagram below illustrates the threat level for Output 6 for each of the key risk indicators.


58

Resources



0

10

20

30

40

50

60

Wor

k m

onth

s

DIR (includes ROs)

50.1%

DDR12.6%

IEE26.3%

PKM6.9%

IP4.1%


59

2016 - 2018 Statement of expected results and key performance indicators for the period 2016-2018


Depends of the WTDC outcomes. Depends on the WTDC outcomes.

International framework for cooperation among govern-ments, private sector, international communities and civil society to achieve a global culture of cybersecurity.

85 per cent ITU Member States part of ITU-IMPACT

COP framework adopted and used in countries.

Networks of Computer Incident Response Teams with national responsibility, harmonized at regional and inter-national level.

Number of network of CIRTs established.

National strategies and legal measures for cybercrime and Cybersecurity harmonized at regional and interna-tional level.

Regional policies recognized at international level.

Enhanced or new sectorial e-strategies (e.g., e-health, e-government, e-agriculture) developed.

Number of Member states that have established and are implementing sectorial e-strategies in priority areas.

ICT applications projects for Health, Governance, agricul-ture and Education are being deployed by replicating best practices especially on mobile platforms.

Information on ICT for Development best practices shared and widely disseminated.

Toolkits and best practices available for developing and replicating m-services for development.

Number of Member states that are using the toolkits to replicate best practices.

Assistance provided on IPv6 deployment and/or any pos-sible emerging solution.



Number of trained participants.

Adequate national and/or regional policy for IP-based broadband networks.



Number of Participants.

Support Internet use in developing countries through best practices, international and regional forums with regard to international public policy issues pertaining to the management of Internet resources, including domain names and access to local content.

Number of best practices on management of Internet Resources.

Percentage of access improvement to local content

Expertise provided to support ad-hoc assistance, centres of excellence, Regional Initiatives, presentations and projects, related to ITU-D Study Group in particular on questions related to the mandate of programme 2.

Support and assistance provided.

Number of contributions provided, meeting organized, and other kinds of support provided.


60


Promote the efficient use of ICTs for Agricultural devel-opment.


Promote measures to ensure the best environmental use of ICTs as well as utilizing ICTs for environmental causes.


Promote the use of ICTs in education. Number of stakeholders involved.

Promote Mobile Money. Number of stakeholders involved.

Develop National cybersecurity Strategy. Number of countries that developed a national cyberse-curity strategy.

Improve the capacity of countries in cybersecurity via the ITU Regional Cybersecurity Center through implementa-tion of training activities and direct assistance.

Number of countries that received assistance.


Fully developed initiative of m-powering development. Change in the number of activities and outputs, including projects, implemented under the framework of the initia-tive m-powering development, related to the use of ICT in other areas


61



Grade 2015 2016 2017 2018

E2 1.4 1.4 1.2 1.2

D2 1.4 1.4 1.4 1.2

D1 10.7 10.7 8.0 7.6

P5 36.0 34.7 32.2 32.5

P4 36.1 37.3 33.5 29.6

P3 40.8 40.4 38.2 36.4

P2 31.2 31.2 26.4 28.2

G7 0.6 1.2 2.4 2.4

G6 22.3 22.9 21.6 19.3

G5 52.1 52.9 48.0 47.0

G4/G3/G2 8.8 7.7 9.0 9.0


2015 2016 2017 2018

Arabic 108 108 108 108

Chinese 108 108 108 108

English 137 137 137 137

French 242 242 242 242

Russian 108 108 108 108

Spanish 242 242 242 242

Total Translation 945 945 945 945

Arabic 135 135 135 135

Chinese 135 135 135 135

English 147 147 147 147

French 209 209 209 209

Russian 135 135 135 135

Spanish 209 209 209 209

Total Typing 970 970 970 970



62




Budget & Financial Analysis Division Preparation of invoices for all extra-budgetary contribu-tions when required; Opening of bank account for re-gional offices; Processing financial requests within three working days for standard requests, ASAP for urgent.

Procurement Service Processing all request without delay.








63

2013 On-going projects by Region

The table below provides the list of the current on-going Projects for Objective 3 by Region.


64

Objective 4 TO CREATE A POLICY AND REGULATORY

ENVIRONMENT CONDUCIVE TO TELECOMMUNICATION/ICT DEVELOPMENT


• Enhanced dialogue between national regula-tors, policy-makers and other telecommunica-tion/ICT stakeholders

• Enhanced knowledge and skills of policymak-ers and national telecommunication / ICT reg-ulators

• Accurate data analysis of telecommunica-tion/ICT development available

• WTI Database updated

• Enhanced awareness and capacity of countries to produce telecommunication/ICT statistics

• Accurate regulatory and financial information of the telecommunication/ICT sector available


• Number (e.g. number and seniority of partici-pants) of training programmes, workshops, seminars and symposia organized as planned

• Number (e.g. number of web visits/views, hits, citations, purchases or attendees) of/at "in-formation" publications, statistical, online re-sources and events

• Response rate to annual questionnaires

Summary

Objective 4 includes the following outputs:

– Output 7: Enabling environment en-hancement

– Output 8: ITU-D Publications

For the years 2015 to 2018, the estimated human resources to be allocated to objective 4 represent 24.8 per cent of the total human resources of the Telecommunication Development Bureau. The tables on the left side show the strategic key expected results and key performance indicators linked to objective 4.


65

The pie chart below (chart 4.1) illustrates the breakdown of human resources (in per cent) by output for objective 4 for the period 2015-2018.

Enabling environment enhancement

77.3%

ITU-D Publications

22.7%


66

Enabling environment enhancement The main purpose of this output is:

• To assist the membership in creating and maintaining an enabling telecommunica-tion/ICT policy and regulatory environment, through the establishment and implementa-tion of sustainable national policies, strategies and plans, the inclusion of ICTs in national poverty reduction strategies, and the estab-lishment of adaptive, transparent and pro-competitive regulatory frameworks to further universal access to ICTs with digital inclusion for all.

• To assist the membership in developing and implementing effective financing policies and strategies in a converging telecommunica-tion/ICT environment that are appropriate to their economic situations, taking into consid-eration economic analysis and a cost-oriented approach to pricing, with a view to fostering equitable and affordable access to ICTs.

• To maintain ITU's global leadership as the prime source of international telecommunica-tion/ICT indicators, through the collection and dissemination of statistical information.

• To allow countries to make evidence-based policy and strategy decisions, by sharing in-formation and know-how on telecommunica-tion/ICT developments through databases and research publication


67

2015



Bridging the standardization gap: raising awareness of the countries of international standards in the field of ICT, in particular on Customers / Consumers Protection Policies. Harmonization of national standards with international standards through expert assistance aimed at elaboration / improvement of national legislation in the field of ICT.

Availability of information on the international standards on Customers / Consumers Protection Policies.

Number of countries/staff trained.

Harmonization of national legislations.

Number of countries with harmonized / updated national legislations.

Improving capacity of countries in using convergence of technologies and services.

Number of countries using convergence of technologies and services.

Number of workshops, seminars.


Creation of database with access to the ITUPublications.

Availability of ITU publications in Russian language.

Number of publications in Russian on various subjects linked to development such as economic and finance, statistics, telecommunication policies, trends in tele-communications etc.

Number of downloads of free publications in Russian and of statistical information and website visits/views.

Timely preparation of the relevant inputs for the publica-tion and compliance with the statutory requirements.

Enhanced availability and dissemination of internationally comparable, timely ICT statistical databases: WTI data-base updated.

Timely release of WTI database.

Response rate to annual statistical questionnaire.

Number of indicators and data points included in WTI database

Number of hits, citations, purchases of statistical publica-tions and online statistical resources.

Assistance in the development of policies, legislation and regulations in the telecommunication/ICT area through regional, case studies, regional initiatives, direct assis-tance and development of guidelines.


Number of projects implemented in this area of activity.

Enhanced knowledge and skills of policy-makers and national telecommunication/ICT regulators notably through delivery of targeted capacity building pro-grammes.

Number and level/seniority of participants, including active participation from developing countries.

Participant satisfaction and feedback from Members.

Enhanced dialogue between national regulators, policy-makers and other telecommunication/ICT stakeholders through the organization of global and regional events such as the Global Symposium for Regulators (GSR).

Number and level/seniority of participants in global sym-posium, workshops, and seminars organized as planned.


68


Increased visibility and recognition of ITU as the lead agency and main source of international ICT statistics.

Enhanced dialogue between ICT data producers and users.

Enhanced awareness and capacity of countries to pro-duce ICT statistics.

Number of participants in World Telecommunication/ICT Indicators Symposiums.

Number of participants in statistical expert groups

Number of countries trained or advised on ICT statistics.

Number of countries collecting internationally compara-ble ICT statistics.

Number of (external) statistical requests; response rates to annual questionnaires.

Number of citations of ITU statistics.

Platforms to increase communication and knowledge for regulatory and policy information exchange.

Number of active users.

Number of contributions (questions/entries posted) on online platforms.

Number of users benefitting from the platform, (e.g. number of views/visits).

Gathering and dissemination of accurate regulatory and financial information on the telecommunication/ ICT sector.

Questionnaires ready and processed in time

Response rate to annual questionnaires.

Number of website hits to the ICT Eye website section on regulatory and financial information.

Enhanced dialogue between ICT data producers and users and increased capacity and skills of producers of ICT sta-tistics to carry out data collections at the national level.

Number of participants in World Telecommunication / ICT Indicators Meetings.

Number of participants in statistical expert groups.


Number of countries collecting internationally compara-ble ICT statistics.

Expertise provided to support and enhance adhoc assis-tance, centres of Excellence, Regional Initiatives, presen-tations and projects and related ITU-D Study Group Ques-tions and WSIS action lines facilitation and implementa-tion as well as other ITU events

Support provided to ITU-D and ITU-T study groups, ITU TELECOM events and other ITU events.

Number of contributions provided, and other kinds of support provided.

Regular and active follow-up and expert support provided (e.g. number of contributions provided, review of terms of references, expert reports, presentations, content of training materials).

Enhanced knowledge of policy makers, investors and business people about current ICT market trends allowing them to take evidence-based decisions; accurate analysis of telecommunication/CIT developments available.

Number (e.g. downloads, citations, purchases) of statisti-cal publications and online resources published.

Enhanced availability and dissemination of internationally comparable, timely ICT statistical databases.

WTI database updated.

Timely release of WTI database.

Number of indicators and data points included in data-base.

Number of hits, citations, purchases of statistical publica-tion and online resources.


69


Increased capacity and skills of producers of ICT statistics to carry out data collections at the national level.

Number of questionnaires received with accurate infor-mation (using ITU definitions).


Number of countries collecting internationally compara-ble ICT statistics

Response rates to annual questionnaires.

Increase awareness on the impact of Broadband on So-cio-Economic Development.

Number of attendees.


Participants’ level of satisfaction.

Enhancement of knowledge on ICT Regulation and Finan-cial Mechanisms for building Broadband Networks.

Number of countries.


Harmonized regulations in the Region. Level of satisfaction of participants.

Stimulate development of national strategies. Number of interested countries.

Improved enabling environment to facilitate ICT devel-opment.

Number of countries having newly established ICT poli-cies and regulations.

Number of countries receiving direct country assistance in policy and regulation.

Regional and country-specific initiatives on policy and regulations.

Number of countries assisted to strengthen their policies and regulations.

Policy and regulatory institutional and human capacity strengthening.

Number of trainings in the area of policy & regulation building the human capacity of at least 60 participants.

Promotion of regulatory cooperation and information sharing.

Number of regional platform for promotion of regulatory cooperation.

AMS Assistance to countries on Regional approach on policies and convergent services.

Overview of different legislative frameworks, focusing on licensing and/or authorization procedures with a view to identify the main regulatory issues.



Number of projects negotiated and/or implemented.

Regional and country-specific initiatives on policy and regulations.



Administrations and Regulators with better institutional and human capabilities in Public Policy and Regulatory issues.

Number of trainings delivered.

Number of trainees.


Change in the number of countries with knowledge on current trends in telecommunications policy and regula-tion.

Change in the number of countries with implemented current trends in telecommunications policy and regula-tion.


70


HIPCAR II

ICT policy, legislation and regulatory regional recommen-dations and Guidelines on ICT priority topics (identified during the multi stakeholder (kick off) meeting) devel-oped;

Number of countries assisted

Number of countries participating

Number of participants in attendance and trained.

National transposition of the ICT policy and regulatory regional Guidelines ensured; and

Human and institutional capacity built at regional and at national level.

Dispute Settlement Mechanisms in the Caribbean:

Comprehensive training curricula for ICT settlement of disputes (on a series of topics identified during the mul-ti-stakeholders (kick off) meeting) developed;

Training delivered to Caribbean professionals of Dispute Settlement Bodies and other stakeholders;

ICT Regulatory Decisions Clearinghouse (ICTDec) interac-tive online platform and repository of ICT decisions en-hanced;

Direct assistance in ICT dispute resolution delivered to requesting countries.

Level of support by operators.

Technical resources available.

Number of disputes resolved.

Level of participation.

ICT Conformance and Interoperability Regime in the Caribbean.

Number of standards and harmonized interoperations.


71



1 - Finance Lack of resources to provide appropriate support in case of high demand from coun-tries

Medium Low Appropriate budget forecast. Mobilization of additional/ extra-budgetary resources

2 - Competency /knowledge

Lack of qualified ex-perts in relevant do-mains

Medium Low Anticipate the resources re-quirements and initiate recruit-ment as soon as possible. Create and keep up-to-date a roster for experts

3 - Stakeholders / partners

Insufficient commit-ment of countries and/or at local level

High Low Ensure and improve cooperation with countries to guarantee appropriate level of involvement by countries and/or at local level

4- Security Security situations in countries may affect the activities in terms of sudden disruptions to host activities or have negative effects on the level of partici-pants from or to such countries

Medium Medium Develop contingency plans for hosts that are affected by securi-ty situations Encourage remote participation where applicable in workshops and other activities



72

Resources



0

10

20

30

40

50

60

70

80

90

Wor

k m

onth

s

DIR (includes ROs)

37.2%

DDR13.3%

IEE17.5%

PKM29.2%

IP2.8%


73

2016 - 2018



Same as for 2015 and/or will depend on the outcomes of WTDC-14.

This will depend on the outcomes of WTDC 14.

Enhanced dialogue between national regulators, policy-makers and other telecommunication/ICT stakeholders.

Number of stakeholders involved.


74



Grade 2015 2016 2017 2018

E2 1.4 1.4 1.2 1.2

D2 1.4 1.4 1.4 1.2

D1 12.5 11.8 9.6 9.5

P5 58.7 56.6 55.1 57.1

P4 73.4 72.8 70.2 68.5

P3 68.5 67.6 62.8 64.6

P2 7.8 7.8 6.6 7.2

G7 1.2 1.8 1.8 1.2

G6 33.0 33.0 28.1 25.7

G5 80.9 77.4 74.4 73.4

G4/G3/G2 10.7 10.2 10.2 9.5


2015 2016 2017 2018

Arabic 128 107 107 128

Chinese 128 107 107 128

English 171 110 110 171

French 299 157 157 299

Russian 128 157 157 128

Spanish 299 157 157 299

Total Translation 1,153 795 795 1,153

Arabic 167 155 155 167

Chinese 167 155 155 167

English 184 93 93 184

French 258 264 264 258

Russian 167 216 216 167

Spanish 258 216 216 258

Total Typing 1,201 1,099 1,099 1,201 Total Reprography 200,000 200,000 200,000 200,000


75




Budget & Financial Analysis Division Preparation of invoices for all extra-budgetary contribu-tions when required; Opening of bank account for re-gional offices; Processing financial requests within three working days for standard requests, ASAP for urgent

Procurement Service Processing all requests without delay








76

ITU-D Publications ITU-D publications include:

• Recommendations, Reports and Handbooks: These are the result of work carried out by the ITU-D Study Groups in response to specific ITU-D Questions and requests formulated by Telecommunication Development conferences

• The BDT Yearbook of Statistics

• Trends in telecommunication reform

• Other specific and well-focused publications on various subjects linked to development such as economic and finance, statistics, tele-communication policies, trends in telecom-munications, etc.

2015



Enhanced and efficient dissemination of knowledge to policy makers, investors and business profession-als allowing them to take evidence-based decisions through accurate analysis of ICT market and regula-tory trends.

Number of publications, manuals and guidelines produced.

Number of downloads of free publications and of statistical information and website visits/views.

Feedback from Members.

Availability to countries of high quality publication of relevant Regional Studies developed in the ap-propriate official languages.

Number of studies published per official language.


77



1 - Internal processes/ Knowledge

Lack of support in implementation, insuf-ficient quality of inter-nal services, delays not met

High High Ensure appropriate volume fore-cast as well as other related service level agreement are pre-pared in advance. Improve quali-ty control for centralized services

2 - Finance Inability to review format and content of the publications on the basis of outcomes of consultations with the membership due to lack of resources

Medium Low Anticipate resources require-ments and include appropriate level of appropriations in the budget for this purpose



78

Resources



0

5

10

15

20

25

Wor

k m

onth

s

DIR (includes ROs)

29.5%

DDR42.6%

IEE19.5%

PKM3.0%

IP5.4%


79

2016 - 2018



Same as for 2015 and/or will depend on the outcomes of WTDC-14.

This will depend on the outcomes of WTDC 14.


80




2015 2016 2017 2018

Arabic 342 182 182 208

Chinese 342 182 182 208

English 57 107 107 37

French 342 182 182 208

Russian 342 182 182 208

Spanish 342 182 182 208

Total Translation 1,767 1,017 1,017 1,077

Arabic 492 221 221 295

Chinese 492 221 221 295

English 492 221 221 295

French 492 221 221 295

Russian 492 221 221 295

Spanish 492 221 221 295

Total Typing 2,952 1,326 1,326 1,770


Grade 2015 2016 2017 2018

E2 1.4 1.4 1.0 1.2

D2 1.4 1.4 1.4 1.2

D1 3.8 3.8 3.2 3.2

P5 12.6 10.2 11.4 10.0

P4 16.1 16.1 14.4 13.7

P3 16.1 17.3 15.2 15.1

P2 21.0 21.0 19.6 19.2

G7 0.6 0.6 0.6 0.6

G6 15.1 15.1 13.2 11.8

G5 12.7 11.5 10.6 10.9

G4/G3/G2 3.6 3.6 3.6 3.6


81




Sales and Marketing Sales and follow-up of the pricing and marketing policies and strategies. Management of the publications sales.

Procurement Service Processing of all request without any delay for external printing and production issues.


Infrastructure Service Division Ensure the availability of the IT infrastructure for devel-opment of publications; Provide the appropriate IT plat-form for the online publications management and sales.


82


The table below provides the list of the current on-going Projects for Objective 4 by Region


83

Objective 5 TO BUILD HUMAN AND INSTITUTIONAL CAPACITY

AND FOSTER DIGITAL INCLUSION


• Increased number of trained telecommunica-tion/ICT professionals in developing countries

• Global cooperative network of training insti-tutes

• Centres of excellence (CoE) network strength-ened and ITU Academy established

• Increased awareness of the need to connect schools to broadband Internet services

• Increased human and institutional capacity on accessible telecommunications/ICTs for per-sons with disabilities

• Enhanced human capacity among telecom-munication/ICT stakeholders on the use of telecommunications/ICTs to promote eco-nomic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities

• Assistance provided to ITU members in devel-oping and implementing policies and strate-gies on the use of telecommunications/ ICTs to promote economic and social development of women and girls, youth and children, indig-enous peoples and persons with disabilities

• Case studies, guidelines and toolkits made available to the members

• Projects implemented

Key performance indicators • Number of training interventions delivered • Number of individuals trained • Feedback from members and survey, satisfac-

tion on training interventions • Number of training resources on ITU Academy

platform • Number of CoE nodes established • Number of internet training centres estab-

lished • Number of members aware of the need to

connect schools • Number of case studies, guidelines and

toolkits made available to members • Feedback from members • Number of projects developed and imple-

mented • Number of agreements signed (e.g. MoUs)

and number of partnerships formed


84

Summary Objective 5 includes the following output:

Human capacity building and – Output 9: digital inclusion


The tables above show the strategic key ex-pected results and key performance indicators linked to objective 5.


85

Human Capacity building and digital inclusion Strengthening the human and institutional capac-ity of developing countries to adapt to an evolv-ing ICT and telecommunication sector and pro-moting digital inclusion are the overall purposes of this output.

Specific purposes to assist the ITU membership include:

• To act as the primary source of high-quality ICT information, education and training re-sources for different target audiences – rang-ing from government policy-makers and regu-lators to professional business-focused curric-ula for ICT executives and managers, and spe-cialized programmes for technical and opera-tional staff

• In collaboration with ITU subject matter ex-perts (e.g. in ITU-D programmes), partners and experts, to aggregate, organize, ensure quality control and make available ICT infor-mation, education and training resources

• To directly deliver and promote education, training and development activities addressing a wide scope of ICT-related topics

• To deliver and promote education, training and development activities that build local in-stitutional capacity to deliver ICT education, training and development activities, including assistance in the establishment of educational or training centres and "train the trainer" in-struction

• To develop cooperative partnerships with institutions specializing in ICT education, train-ing and development activities

• Enhanced human capacity among telecom-munication/ICT stakeholders on the use of telecommunications/ICTs to promote eco-nomic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities

• Information on best practices on digital inclu-sion for people with special needs promoted and disseminated


86

2015



Ensuring access to telecommunications/ICT services for persons with disabilities. To assist countries in developing regulations and tech-nical solutions, as well as in implementing specialized training programmes to ensure the accessibility and user–friendliness of ICTs for persons with disabilities.

Number of community access points for persons with disabilities, equipped with specialized IT equipment and software. Number of persons who got access. Creation of IT training centre for persons with disabilities in the region. Elaboration of methodology of the training to provide persons with disabilities with necessary skills. Number of persons trained. Training for trainers on the special methodology to pro-vide training for persons with disabilities. Number of trainers trained.

Implementation of ICT in education aimed at develop-ment of human potential. Provision of assistance to countries in developing national programmes aimed at telecommunications / ICT use in educational process. Development of distance learning technologies and methods aimed, in particular, at ensuring the rights of ethnic minorities to get education in their mother tongues.

Elaboration of recommendations on setting up national programmes for implementation ICT in education.

Establishment of the courses on ITU Providing training on ITU. Number of persons trained.

Harmonization of Centres of Excellence and ITU Academy. Development of training programmes with certification. Creation of training materials to be publicly available.

Raising awareness / improving skills of the countries’ representatives in different aspects of ICT. Number of countries participating in the train-ings/workshops. Number of persons trained.

Assistance provided to ITU members in developing and implementing policies and strategies on the use of tele-communications/ ICTs to promote economic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities.

Number of Members assisted. Number of participants in workshops, seminars, forums and Study Group meetings.

Information shared with telecommunication/ICT stake-holders on the use of telecommunications/ICTs to pro-mote economic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities.

Number of digital inclusion best practices, programmes and resources shared.

Increased human and institutional capacity on accessible telecommunications/ICTs for persons with disabilities.

Level of assistance provided Number of countries assisted Number of regional initiatives supported. Number of contributions provided, meetings organized, and other support provided.


87


Case studies, guidelines and toolkits made available to the members.

Number of case studies, guidelines and toolkits on digital inclusion made available.

Increased capacity in the various areas in which training is delivered.

Number of countries and participants from Regions.

Enhanced support provided to members in capacity build-ing through ad hoc assistance, Centres of Excellence, Regional Initiatives, presentations and projects and relat-ed ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

Level of assistance. Number of countries assisted. Number of regional initiatives supported. Number of contributions provided, meetings organized, and other kinds of support provided.

New training partnership agreements and the implemen-tation and strengthening of existing agreements with, ICTP USTTI, CISCO, and Rohde & Schwarz.

Number of new Partnerships entered into.

Improved quality of service delivered through the Centres of Excellence.

New centres selected using new selection criteria. High level training materials delivered through the CoE’s. Improved monitoring and evaluation tools employed. Higher customer satisfaction.

Improve the capacity on promoting accessible ICTs for persons with disabilities.

Number of assistance provided on ICT accessibility.

Increase and improve Centers of Excellence activities in the region.

Number of workshops. Number of participants. Level of satisfaction of participants.

Assistance in digital broadcasting including preparation / implementation of digital broadcasting, spectrum plan-ning, digital dividend, convergence issues.

Number of countries receiving assistance in digital broad-casting.

Enhanced skills of relevant human resources in the area of digital broadcasting.

Number of regional seminar / training on digital broad-casting with at least 75 participants from 15 countries.

Training on digital inclusion for Indigenous Peoples. Number of indigenous people trained.

Girls and young women made aware of the job opportu-nities awaiting them in the ICT sector.

Number of countries celebrating Girls in ICTs Day. Number of related actions implemented.

Enhanced skill/capacity of human resources in telecom-munication/ ICT in the Region under the framework of COE and other trainings Programs.

Number of trainings delivered. Number of beneficiary countries. Number of individuals trained.

Promote and implement at regional level the new strate-gy established for ITU Academia, including CoE.

Number of stakeholders willing to partner with ITU CoE and ITU Academy.

Increased number of women with digital literacy skills. Change in number of women with digital literacy skills. Change in number of facilities, including telecenters, providing digital literacy training. Change in number of enabled trainers to provide digital literacy training.


88


Increase/update capacity of Telecom and regulatory staff in the Caribbean region.

Number of participants and level of participation.

E-Accessibility for Persons with Disabilities - National strategy to ensure the inclusion of the differently-abled to participate in the information society to improve their quality of life.

Number of participants and level of participation Number of persons assisted.

Girls and young women in ICTs for the Caribbean. Number of participants and level of participation.


89



1-Stakeholders/ partners

Low level of partner-ships in capacity build-ing Low level of participa-tion in capacity pro-grams by members

High Low Stakeholder involvement in capacity building program design Create awareness on the importance of digital inclu-sion, by making presenta-tions and promoting Digital Inclusion activities in ITU and external meetings and/or events of our Part-ners Provide appropriate infor-mation to ITU Management on the importance of the activities that enable the use of ICT for social and economic development of the people with special needs

2- Finance Inadequate budget for desired actions

Medium High Consolidate actions and focus on those with the highest impact Seek extra budgetary fund-ing from projects and part-nership contributions Seek strategic partnerships with BDT Sector Members to facilitate implementa-tion of digital inclusion activities

3- Human resources Inadequate staff against expected deliverables

High High Redesign work and focus on strategic inputs with high impact Anticipate resource re-quirements and initiate recruitment procedures as appropriate Build synergies between activities for different target populations (e.g. between women, youth and persons with disabilities)

4- Environment Delays in country activi-ties due to unforeseen local events

Medium Low Develop adaptive and re-sponsive implementation mechanisms and communi-cate with partners and donors


90

The diagram below illustrates the threat level for Output 9 for each of the key risk


91

Resources



0

10

20

30

40

50

60

70

80

Wor

k m

onth

s

DIR (includes ROs)47.5%

DDR10.6%

IEE10.4%

PKM27.6%

IP3.9%


92

2016 – 2018


Expected results for 2016-2018 dependent upon results of WTDC-14



Number of specialized Internet access points created. Level of assistance, and number of countries assisted.

Implementation of ICT in education. Number of countries using ICT in education. Number of persons trained using ICT.

Harmonization of Centres of Excellence. Self-financing and effective functioning of CoEs.


Number of Members assisted. Number of participants in workshops, seminars, forums and Study Group meetings.

Information shared with telecommunication/ICT stake-holders on the use of telecommunications/ICTs to pro-mote economic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities.

Number of digital inclusion best practices, programmes and resources shared.


Level of assistance provided. Number of countries assisted. Number of regional initiatives supported. Number of contributions provided, meetings organized, and other kinds of support provided.

Case studies, guidelines and toolkits made available to the members.

Number of case studies, guidelines and toolkits on digital inclusion made available.

Increase the use of ICT by women and girls to promote their economic and social development.

Support to Girls in ICT Day activities.

Continue delivering high quality trainings via the Centers of Excellence activity.

Number of workshops. Number of participants. Level of satisfaction of Participants.

Increase awareness of the ICT application on youth em-ployment.


Improve the capacity on promoting accessible ICTs for persons with disabilities.

Number of assistance provided on ICT accessibility.

Training agreements implemented. Number of people trained. Number of training delivered. Number of countries assisted. Number of capacity building projects negotiated and/or implemented.


93



Number of participants in workshops, seminars and fo-rums.


Enhanced skill/capacity of human resources in telecom-munication/ ICT in Americas Region under the framework of CoE and other trainings Programs.



Number of individuals trained.

Number of staff trained in relevant areas.

Number of identified experts willing to work in ITU.

Fully developed the initiative ITU-Academy. Increased awareness of Administrations, regulators, sec-tor members and academia members about the opportu-nities within ITU-Academy



Number of individuals trained.

Increase/update capacity of telecom and regulatory staff in the Caribbean region.



94



Grade 2015 2016 2017 2018

E2 1.4 1.4 1.4 1.2

D2 1.4 1.4 1.4 1.2

D1 14.8 14.8 12.0 12.0

P5 44.0 45.0 42.5 41.5

P4 46.6 45.7 44.5 41.6

P3 52.8 51.0 48.8 47.9

P2 13.8 13.8 12.8 13.8

G7 4.2 3.0 2.4 2.4

G6 32.9 31.0 27.1 25.8

G5 77.3 75.2 70.4 67.9

G4/G3/G2 9.6 9.6 9.5 8.9


2015 2016 2017 2018

Arabic 108 160 210 108

Chinese 108 178 217 108

English 137 78 7 137

French 242 164 214 242

Russian 108 160 210 108

Spanish 242 143 164 242

Total Translation 945 883 1,022 945

Arabic 135 138 194 135

Chinese 135 138 191 135

English 147 123 15 147

French 209 138 197 209

Russian 135 117 184 135

Spanish 209 138 151 209

Total Typing 970 792 932 970



95




Budget & Financial Analysis Division Processing financial requests within three working days for standard requests, ASAP for urgent; preparation of invoices for all extra-budgetary contributions when re-quired.

Procurement Service Processing all request without delay.



Human resources Administration Division Fellowships: provide necessary administrative support and process demands in relation with fellowships re-quests, in conformity with existing policies.



Infrastructure Service Division Ensure the availability of the IT infrastructure for the implementation of related services.


96




97

Objective 6 TO PROVIDE CONCENTRATED ASSISTANCE TO LDCs,

SIDs, LLDCs, AND ASSIST IN DISASTER MANAGEMENT

Key expected results • Increased average telephone and broadband

density in LDCs, LLDCs and SIDS • Enhanced capacity of regulators in LDCs,

LLDCs and SIDS on telecommunications/ICTs • Improved availability of information on tele-

communications/ICTs in LDCs and SIDS • Areas vulnerable to natural disasters mapped • Computer-based information systems cover-

ing the results of surveys, assessments and observations developed

• Policies and measures to minimize the impact of climate change and climate variability de-veloped

• Countries better informed on actions to miti-gate and adapt to climate change using tele-communications/ICTs

• Assistance provided in cases of emergency


• Average telephone and broadband density in LDCs, LLDCs and SIDS

• Number and impact (e.g. number and seniori-ty of participants) of forums, training pro-grammes, workshops, seminars, toolkits and guidelines

• Feedback from members • Effectiveness and time of response to re-

quests in emergency situations • Number of countries with climate-change and

disaster management strategies and plans

Summary Objective 6 includes the following output: – Output 10: Special assistance, emergency

telecommunications and climate change




98

Special assistance, emergency telecom-munications and climate change The main purpose of this output is:

• To increase the average telephone density in the countries to 50 main lines (ML) per 100 inhabitants and the number of Internet con-nections to 15 users per 100 inhabitants by 2015

• To promote universal access to ICTs in LDCs, SIDS and LLDCs, and provide assistance to de-veloping countries in disaster risk reduction, with the aim of helping these countries attain internationally agreed development goals, such as the Millennium Development Goals, by the year 2015. With this improved access, these countries could use ICT as a develop-ment enabler

• To provide assistance in disaster prevention, preparedness and relief/response and tele-communication infrastructure reconstruc-tion/rehabilitation in countries affected by disasters

• To provide assistance to developing countries in the use of ICTs to mitigate and address the effects of climate change, taking into account the impact of ICTs on the environment

This output will be valued for its quality and time-ly delivery of concentrated assistance for the general socio-economic development of coun-tries through ICTs, focusing on the specific needs of LDCs and countries in special need (landlocked developing countries, and Small Island Develop-ing States).


99

2015



Assistance to LLDC in developing their broadband infra-structure.

Development of own broadband infrastructure in the LLDC. Number of countries assisted.

Disaster forecasting and monitoring mechanisms E-waste.

Countries better informed on actions to mitigate and adapt to climate change using telecommunications/ ICTs. Number of policies and measures to minimize the impact of climate change and climate variability developed. Number and impact (e.g. number and seniority of partici-pants) of forums, training programmes, workshops, sem-inars, toolkits and guidelines. Effectiveness and time of response to requests in emer-gency situations. Number of countries with climate-change and disaster management strategies and plans. Direct country assistance in the area of national emer-gency telecommunication plan development, implemen-tation and assistance at the time of emergencies.

Improved infrastructure and enhanced access to affordable ICT services.

Number of new partnership project for ICT infrastructure and/or service and application development. Number of countries benefiting from ITU’s assistance in ICT infrastructure and/or service and application devel-opment.

Improved enabling environment to facilitate ICT devel-opment At least two countries having newly established ICT policies and regulations.

Number of countries receiving direct country assistance in policy and regulation.

Appropriate national, sub regional and regional frame-work for cybersecurity.

Number of regional events held (e.g. seminar, training). Number of countries receiving direct country assistance in framing the cybersecurity policy.

Enhanced skills of relevant human resources. Number of participants and participating countries from LDCs, SIDS, LLDCs attending ITU training courses. Level of satisfaction. Number of joint training programme with partner(s).

Development of national emergency telecommunications plan (NETP).

Number of countries receiving ITU direct country assis-tance in the area of national emergency telecommunica-tions requirements. Number of national / regional stakeholder workshops on NETP and / or other important issues relating to national emergency telecommunication.


100


Promoting the ratification and application of the Tampere Convention.

Promoting through national and regional initiatives to facilitate ratification and application of the Tampere Con-vention.

Human capacity building on emergency telecommunica-tions.

Number of people trained in the area of emergency tele-communications.

Strengthened/enhanced partnerships for the regional platform for disaster management.

Number of programmes / projects through partnerships.

Provide adhoc assistance to LDCs. Numbers of countries receiving assistance.

Promote measures to ensure the best environmental use of ICTs as well as utilizing ICTs for environmental causes.


Development of national emergency

Telecommunications plan (NETP).

Number of countries receiving ITU direct country assis-tance in the area of national emergency telecommunica-tions requirements.

Number of national / regional stakeholder workshops on NETP and / or other important issues relating to national emergency telecommunication.

Strengthened/enhanced partnerships for the regional platform for disaster management in AMS.


Number of countries with updated National Emergency Telecommunication Plans (NETP) in force.

Number of countries among the 50 more prone to disas-ters or exposed to climate change impact with capabili-ties for disaster management.

Progressed in the development of the Smart Sustainable Development Model (SSDM) initiative to link ICT4D to ICT4DM (Information and Communication Technologies for Disaster Management).

Number of partnerships.

Number of agreements.

Number of countries benefiting from the initiative.

Number of countries among the 50 more prone to disas-ters or exposed to climate change impact with capabili-ties for disaster management.

Implement more activities and outputs, including pro-jects, related to ICT4DM to impact positively the quality of life of people, particularly with relevant Funds, Agen-cies and Programs of the UN family.

Change in the number of activities and outputs, including projects, implemented, related to ICT4DM.

Increase/update technical capacity of Telecom and regu-latory staff in Haiti and Guyana in the areas of telecoms reform, legislation, regulations, climate change, security and disaster management.


Provide special assistance including expert support in school, COE, rural community and other developments for 4 Caribbean countries – Dominica, Belize, St. Kitts and Nevis and Antigua and Barbuda.

Number of Assessment Studies.


Level of satisfaction of countries.


101



1- Finance

Insufficient resources to meet country needs

High High Mobilization of additional/extra budgetary resources. Regular budget should foresee sufficient funding to enable emer-gency situation to be appropriately dealt with.

2- Internal processes Competency / knowledge

Nature of emergency may differ from previous situa-tions, necessitating more and/or different resources/expertise. Equipment might not be available for immediate deployment

High High Anticipate the needs and ensure that internal processes (recruit-ment, procurement, etc...) are adapted to emergency situa-tions specificities.

3-Stakeholders / partners

Political instability and reluctance to invest in rural areas Difficulties to engage oth-er ICT4DM entities in the implementation of activi-ties

High Medium Ensure and improve cooperation with countries to guarantee appro-priate level of involvement by countries and/or at local level. Outreach to other ICT4DM entities to improve cooperation with them and guarantee their involvement

3- Security Security situations in countries may affect the activities in terms of sud-den disruptions to host activities or have negative effects on the level of participants from or to such countries

Medium Medium Develop contingency plans for hosts that are affected by security situations Encourage remote participation where applicable in workshops and other activities


102

Risk analysis


103

Resources



0

5

10

15

20

25

30

35

40

45

50

Wor

k m

onth

s

DIR (includes ROs)44.8%

DDR15.3%

IEE5.0%

PKM30.1%

IP4.8%


104

2016 – 2018



Same as 2015. Same as 2015.

Provide adhoc assistance to LDCs. Number of countries assisted.

Strengthened/enhanced partnerships for the regional platform for disaster management.


Number of countries with updated National Emergency Telecommunication Plans (NETP) in force.

Fully developed the Smart Sustainable Development Model (SSDM) initiative to link ICT4D to ICT4DM.

Number of partnerships.

Number of agreements.

Number of countries benefiting from the initiative.

Implement more activities and outputs, including pro-jects, related to ICT4DM to impact positively the quality of life of people, particularly with relevant Funds, Agen-cies and Programs of the UN family.

Change in the number of activities and outputs, including projects, implemented related to ICT4DM.

Increase/update technical capacity of Telecom and regu-latory staff in Haiti and Guyana in the areas of telecoms reform, legislation, regulations, climate change, security and disaster management.



105



Grade 2015 2016 2017 2018

E2 1.4 1.4 1.4 1.2

D2 1.4 1.4 1.4 1.2

D1 13.0 13.0 10.2 10.2

P5 45.8 46.3 43.6 42.6

P4 18.6 19.0 18.4 16.3

P3 34.7 32.6 30.8 31.7

P2 8.0 8.0 7.4 6.5

G7 1.2 3.0 2.4 2.4

G6 25.2 27.0 22.3 21.7

G5 40.9 43.8 42.5 39.2

G4/G3/G2 11.5 12.0 11.4 10.8


2015 2016 2017 2018

Arabic 152 152 202 152

Chinese 152 180 200 152

English 192 152 180 192

French 340 252 275 340

Russian 152 180 200 152

Spanish 340 252 202 340


Arabic 135 93 124 135

Chinese 135 111 124 135

English 147 147 154 147

French 209 155 166 209

Russian 135 111 124 135

Spanish 209 155 124 209

Total Typing 970 772 816 970



106




Budget & Financial Analysis Division Processing financial requests within three working days for standard requests, ASAP for urgent.




Human resources Administration Division Personnel management and related services for BDT staff with minimum delay for implementation of the services. Feedback for all requests within 48 hours.




Infrastructure Service Division Ensure the availability of the IT infrastructure for the implementation of related services; Technical mainte-nance and support for related software and servers.


107

2013 On-going projects by region


Project No Title Region7UGA11006 Early Warning Systems Africa7LAO12002 Strengthening the Training Capacity of the Institute of Posts

and TelecommunicationsAsia & Pacific

7GLO13071 Least Developed Countries Infrastructure Protection Program -Project Framework

World or Multi-Regional

7GLO03043 Emergency Telecommunication World or multi-Regional

PART I ................................................................ synThesIs


DeveloPmenT buReAu

PART III .............................. The TelecommunIcATIon DeveloPmenT buReAu



111

PART 3 – The Telecommunication Development Bureau

This section presents the Telecommunication Development Bureau as well as the different de-partments and divisions that are part of it.

Summary

The mission of the BDT includes the organization and support of the outputs related to the six ob-jectives of the Telecommunication Development Sector. These outputs consist of actions (activities) that represent an important component when it comes to the financial and planning processes.

Telecommunication Development Bureau The Telecommunication Development Bureau is responsible for assisting countries in the field of information and communication technologies (ICTs), facilitating the mobilization of technical, human and financial resources needed for their implementation, as well as promoting access to ICTs. The Telecommunication Development Bu-reau also promotes the extension of the benefits of ICTs to the entire world’s inhabitants, partici-pates in actions that contribute towards narrow-ing the digital divide, develops and manages pro-grammes that facilitate information flow geared to the needs of developing countries.


112

The Bureau is organized into four Departments in addition to the Regional offices. The chart below illus-trates the structure of the BDT.

Office of the Director(DIR)

Infrastructure, Enabling Environment

and E-Applications Department

(IEE)

Project Support and Knowledge

Management Department

(PKM)

Innovation and Partnership Department

(IP)Regional Offices

(ROs)

Deputy to the Director, and Chief of the Administration

and Operations Coordination Department

(DDR)


113

Key activities

The key activities of the Telecommunication De-velopment Bureau are linked to the following:

• Assistance to least developed countries,

landlocked developing countries and small island developing states

• Broadband deployment in rural areas • Capacity building • Climate change mitigation and adaptation

and e-waste management • Conformance and interoperability capacity

building • Cyber security: building confidence and

security in the use of ICTs • Digital inclusion • Emergency telecommunications • Global symposium for regulators

• Indicators and statistics • M-health applications to combat non-

communicable diseases • Partnership building and resource mobili-

zation • Policy and regulatory fora • Project implementation • Spectrum management system for devel-

oping countries • Study group activities and knowledge

sharing • Transition from analogue to digital broad-

casting • Transition to new generation networks


114

Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) The Deputy to the Director and Chief of the Ad-ministration and Operations Coordination De-partment (DDR) is responsible for assisting and advising the Director in the direction and man-agement of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Tele-communication Development Conference in co-ordination with the Heads of the other Depart-ments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support

Division (SUP), the IT Support Service and the Field Operations Support Service. The Depart-ment is also responsible for coordinating confer-ences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordi-nation of the Bureau's cooperation with other Sectors and General Secretariat.

Table 1 below shows the breakdown of the planned human resources (Work Months) by grade in the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) for the period 2015-2018.

Table 1

Grade 2015 2016 2017 2018

E2

D2 12 12 12 12

D1

P5 24 24 24 24

P4 24 24 24 24

P3 36 36 36 36

P2 48 48 48 48

P1

G7

G6 108 108 108 108

G5 36 36 36 36

G4/G3/G2


115

KEY PERFORMANCE INDICATORS

KPI KPI NAME Description

KPI-01 Harmonization of processes and proce-dures

To develop standard framework and guidelines so as to streamline and document procedures and processes within BDT.

KPI-02 E-procedures To introduce electronic treatment and workflows for major administrative processes

KPI-03 Reporting improvement

To develop new reporting standards for middle and senior management for strategic, financial, human resources and operational domains. To improve access to information.

KPI-04 Alignment To provide dedicated training based on strategic objectives.


116

Infrastructure, Enabling Environment and E-Applications Department (IEE) The Infrastructure, Enabling Environment and E-Applications Department (IEE) is responsible for assisting ITU Member States and ITU-D Sector Members with the utilization of appropriate technologies to build or extend their telecommu-nication infrastructure and adapt to the rapidly changing telecommunication/ICT environment. This includes the provision of guidelines and tools for the development of policy and regulatory frameworks, financing policies and strategies, development of telecommunication networks, the use of reliable and cost-effective ICT applica-tions, cybersecurity, broadcasting and spectrum management. The Department is also responsible for promoting access to, as well as use and knowledge of, telecommunications and ICTs for groups which have been marginalized in their access to current mainstream information com-munications technology services, including wom-en and girls, children and youth, indigenous peo-ple, persons with disabilities and people living in remote communities.

The Department is also responsible for making contribution to and following-up the work of ITU- D Study Groups for issues related to the respon-sibilities of the Department.

Table 2 below shows the breakdown of the planned human resources (Work Months) by grade in the Infrastructure, Enabling Environment and E-Applications Department (IEE) for the peri-od 2015-2018.

Table 2

Grade 2015 2016 2017 2018

E2

D2

D1 12 12 12 12

P5 60 60 60 60

P4 84 84 84 84

P3 36 36 36 36

P2 24 24 24 24

P1

G7

G6 12 12 12 12

G5 48 48 48 48

G4/G3/G2


117



KPI-01 Direct Assistance to members

Number of countries assisted; Number of roadmaps customization and Master plans, case studies; Guidelines/Handbooks finalized, Number of communities, and disadvantaged groups, in developing countries connected to broadband; Number of regional projects and initiatives imple-mented so as to assist countries in this domain. Number of Countries for which the ITU Interactive Terrestrial (Optical Fibers and Microwaves) Trans-mission Maps are made available through the ITU web. Number of ITU Regional Seminars and Meet-ings on new Technologies, Number of participants to these events. Number of regional initiatives implemented so as to assist countries in this do-main

KPI-02 Creation of Tools and Guidelines

Guidelines for developing countries on establishing conformance and interoperability testing labs and /or Guidelines for establishing Mutual Recognition Agreements (MRAs) Assessment Studies on C&I status conducted at Regional levels, number of countries assisted for training and building Testing labs and to put in place a sustainable and appro-priate Conformance and Interoperability Regime for Conformance and Interoperability of Equip-ment and Systems; Guidelines and Master Plan for National Wireless Broadband deployment.

KPI-03 Relationship with other Activities and sharing information

Number of contributions provided, meetings orga-nized and other kind of support provided; Support and assistance provided (e.g. review of terms of references, expert reports, development of presentations and content of training materials) number of contribution submitted to ITU Study Groups, Conferences and Forums including WSIS.

KPI-04 Creation of training material and delivery of training

Development of long term professional technolo-gy- oriented training material targeting planning, deploying, operating and managing ICT networks. Collaboration agreements signed with partners for C&I activities including training in the premises of Testing labs




118

Project Support and Knowledge Man-agement Department (PKM) The Project Support and Knowledge Management Department (PKM) is responsible for assisting ITU Member States and ITU-D Sector Members strengthen the institutional and organizational capability to adapt to the rapidly changing tele-communication/ICT environment through capaci-ty building. The Department also provides admin-istrative and technical support in the formulation of project proposals and implementation of pro-jects, project monitoring and evaluation; produc-es and disseminates timely statistical and analyti-cal data on the Telecommunication/ICT Sector and the Information Society; and supports the work of ITU-D Study Groups. The Department is

also responsible for providing concentrated assis-tance to least developed countries, small island developing states, and landlocked developed countries. In addition, PKM implements activities and projects in the domain of emergency tele-communications, and climate change. The De-partment is also responsible for making contribu-tion to and following-up the work of ITU-D Study Groups for issues related to the responsibilities of the Department.

Table 3 below shows the breakdown of the planned human resources (Work/Months) by grade in the Project Support and Knowledge Management Department (PKM) for the period 2015-2018.

Table 3

Grade 2015 2016 2017 2018

E2

D2

D1 12 12 12 12

P5 48 48 48 48

P4 72 72 72 72

P3 84 84 84 84

P2

P1

G7 12 12 12 12

G6 72 72 72 72

G5

G4/G3/G2


119



KPI-01 Expertise in Emergency Telecommunica-tions Availability

To train at least one person in each region in tech-nical and operational matters related to the role and use of ICT for disaster risk reduction and disas-ter management.

KPI-02 Expertise in Indicators/Statistics Availabil-ity

To train at least one person in each of the field offices in the basics of data collection and coordi-nation with related national entities.

KPI-03 Project Management Guidelines Availabil-ity

To disseminate a 2013 version of project man-agement guidelines that incorporate Results Based Management practices.

KPI-04 ITU-T, ITU-R and ITU-D Content Mod-ules Availability

To develop in coordination with ITU-T, ITU-R, and ITU-D Focal Points standardized modules to be used under the ITU Academy and for general ca-pacity building.


120

Innovation and Partnership Depart-ment (IP) The Innovation and Partnership Department (IP) is responsible for the strategic planning and thinking that will properly position the BDT to accomplish the organizational goals and objec-tives and to achieve the corporate vision; part-nership building and resource mobilization, in-cluding the management of the ICT-DF and other funds in trust to support the implementation of

regional initiatives through bankable projects; and content coordination and strengthening of the synergy between the ITU-D Study Groups, the programmes and the special initiatives.

The table 4 below shows the breakdown by grade of the planned human resources (Work Months) in the Innovation and Partnership Department (IP) for the period 2015-2018.

Table 4

Grade 2015 2016 2017 2018

E2

D2

D1 12 12 12 12

P5 24 24 24 24

P4 24 24 24 24

P3

P2 12 12 12 12

P1

G7

G6 24 24 24 24

G5 12 12 12 12

G4/G3/G2


121



KPI-01 Study groups To improve the services for membership and facili-tate participation to the meetings

KPI-02 Partnership To increase the level or number of partners and also to expand the relationships between both groups.


122

Regional and Area Offices The Regional and Area Offices are responsible for proposing the operational policy and strategy of telecommunication development activities in their respective regions, coordinating with coun-tries of the region to prioritize requirements, proposing inputs for the preparation of the oper-ational plan based on these prioritized regional requirements, as well as coordinating and imple-

menting technical cooperation activities in their respective regions, in the framework of projects, regional initiatives, or follow-up of World Tele-communication Development Conferences.

Table 5 below shows the breakdown of the planned human resources (Work Months) by grade in the Regional and Area Offices for the period 2015-2018.

Table 5

Grade 2015 2016 2017 2018

E2

D1 48 48 48 48

P5 150 150 150 150

P4 48 48 48 48

P3 132 132 132 132

P2 24 24 24 24

P1

G7

G6 48 48 48 48

G5 192 192 192 192

G4/G3/G2 60 60 60 60


123



KPI-01 Technological improvement To improve technological equipment and knowledge.

KPI-02 Projects To identify and develop partnership for greater mobilization of resources.

KPI-03 Result-based management (RBM) To own RBM principles and further apply to day-to-day activities.

The tables below show the breakdown by region

Table 6 - AFR

Grade 2015 2016 2017 2018

E2

D2

D1 12 12 12 12

P5 48 48 48 48

P4 12 12 12 12

P3 48 48 48 48

P2

P1

G7

G6 12 12 12 12

G5 60 60 60 60

G4/G3/G2 24 24 24 24


124

Table 7 - AMS

Grade 2015 2016 2017 2018

D1 12 12 12 12

P5 48 48 48 48

P4 12 12 12 12

P3 36 36 36 36

P2 12 12 12 12

G6 12 12 12 12

G5 48 48 48 48

Table 8 - ARB

Grade 2015 2016 2017 2018

D1 12 12 12 12

P5 12 12 12 12

P4 12 12 12 12

P3 12 12 12 12

P2 12 12 12 12

G6 12 12 12 12

G5 24 24 24 24

G4/G3/G2 24 24 24 24

Table 9 - ASP

Grade 2015 2016 2017 2018

D1 12 12 12 12

P5 24 24 24 24

P4 12 12 12 12

P3 24 24 24 24

G6 12 12 12 12

G5 36 36 36 36

G4/G3/G2 12 12 12 12


125

Table 10 - CIS

Grade 2015 2016 2017 2018

P5 12 12 12 12

P3 12 12 12 12

G5 12 12 12 12

Table 11 - EUR

Grade 2015 2016 2017 2018

P5 6 6 6 6

G5 12 12 12 12

PART I ................................................................ synThesIs


DeveloPmenT buReAu


PART Iv ..............................The ReSouRceS SummARy


129

PART 4 – The resources summary

This section presents the planned human re-sources and the planned Service Level Agree-ments (documentation and publications pages) for the period 2015-2018 in the Telecommunica-tion Development Bureau.

Human resources Table 12 below shows planned human resources (Work Months) for the period 2015-2018.

Table 12

Grade 2015 2016 2017 2018

E2 12 12 12 12

D2 12 12 12 12

D1 84 84 84 84

P5 306 306 306 306

P4 264 264 264 264

P3 288 288 288 288

P2 120 120 120 120

G7 12 12 12 12

G6 204 204 204 204

G5 372 372 372 372

G4/G3/G2 60 60 60 60


130

Breakdown of human resources by grade for the 2015-2018 timeframe

Table 13

Work/month

E2 48

D2 48

D1 336

P5 1,224

P4 1,056

P3 1,152

P2 480

G7 48

G6 816

G5 1,488

G4/G3/G2 240

Total 6,936

E20.7%

D20.7%

D14.8%

P517.6%

P415.2%

P316.6%

P26.9%

G70.7%

G611.8%

G521.5%

G4/G3/G23.5%

Chart 13.1


131

• Breakdown of human resources by department for the 2015-2018 timeframe

Table 14

Department Work/month

DIR 3,048

DDR 1,152

IEE 1,104

PKM 1,200

IP 432

Total 6,936

DIR (includes ROs)

44.0%

DDR16.6%

IEE15.9%

PKM17.3%

IP6.2%

Chart 14.1


132

• Service Level Agreements (SLAs) – Documentation

2015 2016 2017 2018

Arabic 2,221 1,736 1,964 2,444

Chinese 2,221 1,782 1,969 2,444

English 1,578 1,112 1,368 1,501

French 2,947 2,123 2,445 3,170

Russian 2,221 1,814 1,984 2,444

Spanish 2,947 2,102 2,322 3,170


Arabic 2,285 1,656 1,853 2,764

Chinese 2,285 1,674 1,850 2,764

English 2,346 1,653 1,829 2,579

French 2,650 1,953 2,238 3,129

Russian 2,285 1,714 1,880 2,764

Spanish 2,650 1,905 2,102 3,129

Total Typing 14,501 10,555 11,752 17,129

Total Reprography 1,604,000 1,334,000 1,520,000 2,670,000


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RBM Key Components All major planning instruments of the ITU, strate-gic plan, financial plan, budget and now opera-tional plan follow the same result-based structure, thus enabling a clear linkage between all these instruments and dimensions.

The purpose of Result-based management is to shift managerial and administrative emphasis from a process-focused approach to one based on performance and results. The premise is that if we plan in terms of the results we expect to achieve and then verify that we have achieved them, resources will be used effectively and ser-vice to membership will be maintained and even improved.

The main and key components of the result-based management are the following:

The vision: The aspirational description of what is desired to achieve or accomplish in the mid-term or long term future. It is intended to serve as a clear guide for choosing current and future courses of action.

The mission: The declaration of core purpose and focus that remains unchanged over time.

The goal: The observable and measurable end result having one or more objectives to be achieved within a fixed timeframe.

The objectives: The overall desired achievements involving a process of change and aimed at meet-ing certain needs of identified end-users within a given period of time. An objective specifies an

observable end-state; the proposed situation as at the end of a specific time period

The outputs: The final products or services deliv-ered to end-users.

The expected results: The desired results involv-ing benefits to end-users, expressed as a quanti-tative or qualitative standard, value or rate. The expected results are the direct consequences or effects of the generation of outputs that leads to the fulfilment of a certain objective.

The key performance indicators: The measures of whether and/or the extent to which the ex-pected accomplishments have been achieved. Also known as KPIs, they define and measure progress toward delivery of expected results. A measure of how well something is being done. Typically historical in nature.

The key risk indicators: An indication of the pos-sibility of future impact. Serve as an “early warn-ing” to identify a potential event that could pre-vent the achievement of business objectives. Typically forward looking indicators.

The activities: The actions taken to transform inputs into outputs.

The resources: The personnel and other re-sources necessary for undertaking actions, pro-ducing outputs and achieving accomplish-ments/results.

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e D i T i O n 2 0 1 3TelecOmmunicaTiOn DevelOpmenT SecTOr

operational plan 2015-2018 - itution and resource mobilization to further the implementation of bdt...

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