operational justification
DESCRIPTION
Operational Justification. The Administrative Version of Chutes & Ladders. In the beginning . . . The 1990s. The University’s focus shifts to o perating like a corporation. Printing has to redirect its focus a nd reduce its deficit. A New Administrative Assignment. - PowerPoint PPT PresentationTRANSCRIPT
Operational JustificationThe Administrative Version
of Chutes & Ladders
In the beginning . . .
The 1990s
• The University’s focus shifts tooperating like a corporation.
• Printing has to redirect its focusand reduce its deficit.
A New Administrative Assignment
The Urbana campus forms Facilities & Services, combining
• Operations & Maintenance• Planning • Construction• Safety • Service Units: Parking, Carpool, Stores,
Mailing• and Printing
Mid-2000s: Ups and Downs
Joining Facilities & Services has benefits and costs
+ Part of the largest departmenton campus
+ Shared administrative services- Assigned a director who had no
printing or business experience- Extensive overhead charges
Key Performance Indicators
22 metrics to trackvolumes and revenues
2005 - 2009
Reorganizing and redefining Printing• Eliminated non-self-supporting or
technologically obsolete services• Incorporated mailing preparation• Updated digital, wide format and prepress
equipment• Had positive net results for 3 of 5 years
Net Results, 2005 - 2009
The Beginning of the End• State political and financial woes• University admissions scandal• Campus cost-cutting efforts
Bad News Abounds
Printing on the hot seat• $1M deficit• ARR emphasizes combining
service units and eliminatingnon-core services.
• Stewarding Excellent requiresa deficit explanation andthree-year business plan.
Figures for theAdministrative Review
Figures for theAdministrative Review
Figures for theAdministrative Review
Figures for theAdministrative Review
Figures for theAdministrative Review
Figures for theAdministrative Review
Figures for theAdministrative Review
The Ax falls.
In March 2010, the Executive Director announces that the Printing Department will cease all operations by June 2012.
State struggles continue.
• In June 2010, the Illinois passes California to become the state with the largest deficit.
• The state higher education budget is flat.• The University implements mandatory furlough
days and voluntary separation programs.
Additional review and reductions
• In February 2011, the F&S administration reviews the financials for the first half of FY11.
• Offset is scrutinized for continuing to fail to recover its costs.
Closing Offset Operations• In March, F&S decides to close all
Offset-related operations.• In June, 10 positions are eliminated:
5 Printing Production Coordinators2 Press Techs1 Bindery Worker2 Clerks
Condensing and Consolidating
• Almost all operations are moved to the first floor.
• State auctions large press and bindery equipment.
• Surplussing and scrapping activities increase.• Remaining staff take on
more duties while preparingto find new jobs.
A new player joins the game.• The Illini Union, the auxiliary that provides
student services, expresses an interest in Printing.
• At multiple meetings, Printing outlines its operations and presents its financial figures.
Information for Illini Union• Staff costs and payouts• Equipment maintenance and needs• Revenue breakdowns by production unitAll of these were thenincorporated into theUnion’s Business ServiceCenter plan.
The Turnaround
In July 2011, the Illini Union sends a proposal to the Executive Director of F&S to assume responsibility for Printing’s
• Personnel• Equipment and facilities• Deficit ($850K)
The Moment of Truth
The Executive Director reexamines Printing’s financial status and determines that• The Illini Union may not take the unit.• Printing will continue to operating in its new,
condensed form.• Printing will become Document Services.
Introducing Document Services
Document Services• Provides digital, stationery and wide format
printing and mailing preparation• Has 20 full-time and ten extra-help employees• Nets an average of $30K per month• Will retire 1/3 of its debt in June 2012
The First Six MonthsFY12 ProjectionsMay 2011
FY12 Actual ResultsJuly – December 2011
Document Services isopen for business.