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Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice President Schindler Group March 23 rd 2017

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Page 1: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Operational Excellence in a fast changing environment

Kurt Haerri, Senior Vice PresidentSchindler Group

March 23rd 2017

Page 2: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Die Welt verändert sich

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 3: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Emerging Markets will dominate the world’s economy within the next decades

Major economies as % of global GDP*

China

East Asia

India

Middle East

Japan

Russia

Western Europe

USA

BrazilOther Latam

Rest of the world

0

10

20

30

40

50

60

70

80

90

100

1700 1820 1870 1900 1913 1950 1978 2008 2015e 2030e 2050eestimates

Source: Bank Julius Bär

© Schindler | Global Fulfillment | Kurt Haerri | 13.09.2016 |

Page 4: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Preisschild des iPhone Ladekabels

Donnerstag 16. Februar 2017

Page 5: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

China: 3,6 Mio Couples got divorced in 2014

Hohe Scheidungsrate beschleunigt das Schindler Geschäft in ChinaWachstumsmarkt Realität in China: Wenn zwei sich streiten, lacht der Dritte. Umso mehr Singles China hat, umso mehr Wohnungen werden gebraucht.

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

April 25th 2016

Und die brauchen Aufzüge!

Page 6: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Perception of the New WorldWie nehmen wir China wahr „China“?

Als ein grosses Risiko? Als eine Chance?

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 7: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Tencent Seafront Tower

Shenzhen

China

192 m

Ping An Finance Center

Shenzhen

China

660 m

Tolle Schindler Referenz-Projekte in China

Qingdao Center

Qingdao

China

245 m

International

Commerce Center

Hongkong

490 m

Slide 7© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 8: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

The challenge for Schindler

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 9: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Schindler GroupGlobal presence

Americas

Europe South

Europe North

Asia-Pacific and Middle East

China

more than 58,000 employees – more than 100 countries – more than 1,000 branches

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 10: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

250,000

700000

900’000

Global Elevator & Escalator Market

Source : Schindler Group, 2013© Schindler | Global Fulfillment | Kurt Haerri | 13.09.2016 |

Page 11: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

2012: Global cement production: 3.6 billion tons

China, 57.3%

Japan, 1.4%

India, 6.2%

Asia (excl. China, India, Japan), 12.9%

Africa, 4.7%

USA, 1.9%

America (excl. USA, 5.2%

CSI, 2.5% Europe, 7.6%

Oceania, 0.3%

Source: Holcim

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 12: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

International Commerce Centre, Hong Kong – China Office building & Hotel – Height: 490 m

Project Summary:

56 High Rise elevators (40 double

deck units)

Total project volume: 106 Schindler

elevators and escalators

Project cost approx. 40 Mio. USD

Project duration approx. 5 years

Over 20,000 will be working in this

building.

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 13: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

5 Largest Markets for Elevators and Escalators

Source: Schindler Group, 2013

Total Market New Installations (2013)

49'000

24'000

21'000

16'000

China

Indien

Japan

Südkorea

USA

450’000

USA

South Korea

Japan

India

China

© Schindler | Global Fulfillment | Kurt Haerri | 13.09.2016 |

Page 14: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Elevator Density

Emerging Markets with large Growth Potential

Source: Schindler Group, 2013

29.0

10.4

7.2

3.7

3.0

2.6

1.7

1.3

0.2

Switzerland

Western Europe

Germany

Russia

USA

Saudi Arabia

China

Brazil

India

Elevators per 1000 residents

© Schindler | Global Fulfillment | Kurt Haerri | 13.09.2016 |

Page 15: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Are we ready for the new markets?

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 16: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

China: Market segmentation

Foreign

consumer goodsUrban people 400 Mio

7'000 – 10'000 USD / year

Local

consumer goodsAverage population 750 Mio

2'000 – 7'000 USD / year

No market

yet

Poor

150 – 200 Mio

Luxury goodsWealthy

20 Mio.

P o p u l a t i o n

In

co

me

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 17: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016F 2017F 2018F 2019F 2020F

Vehicle Sale 5.07 5.77 7.22 8.79 9.38 13.64 18.06 18.51 19.31 21.98 23.49 24.60 26.07 27.15 28.45 29.59 30.59

Passenger Vehicle Sale 3.27 3.98 5.18 6.30 6.76 10.33 13.76 14.47 15.50 17.93 19.70 21.15 22.60 23.59 24.83 25.95 26.91

The Growth of Vehicle Sale 13.7% 25.1% 21.8% 6.7% 45.5% 32.4% 2.5% 4.3% 13.9% 6.9% 4.7% 6.0% 4.1% 4.8% 4.0% 3.4%

The Growth of Passenger Vehicle Sale 21.7% 30.0% 21.7% 7.3% 52.9% 33.2% 5.2% 7.1% 15.7% 9.9% 7.3% 6.9% 4.4% 5.2% 4.5% 3.7%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

0

5

10

15

20

25

30

35

Mill

ion U

nits

China Auto Market Status and Tendency/CHINA

Source:CATARC(China Automotive Technology and Research Center), 201601

Notes: CAGR (Compound Annual Growth Rate )

PV Sales CAGR

27%

PV Sales CAGR

7%

1.With the development of China auto industry, the growth rate would be slower than before because the base is larger. According to the

analysis, the CAGR from 2004-2010 is 27%, the CAGR from 2011-2020 is 7%..

2. In 2014, the China auto sales was 23.49 Million(YOY 7%), passenger vehicle was 19.7 Million(YOY 9.9%).

3.According to the forecast from CATARC, the Chinese PV sales of 2015 would be 21.41 Million(YOY 8.7%).

Stable Increase

New Normal of Auto Industry

Notes: New Normal: More stable and slower growth than before

6.9 %

In 2015, the Chinese vehicle sales is 24.60 million, and the YOY growth is 4.7%. Chinese passenger vehicle sales is 21.15 million, and YOY is 7.3%.

Chinese commercial vehicle sales is 3.45 Million, and the YOY is -9.0%. Chinese vehicle market was effect by several factors:

Chinese stock market and national economic.

Government policy incent such as the policy that purchasing tax of passenger vehicle under 1.6L is decreased to half since 2015 Oct.

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 18: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

China’s Urbanization & Infrastructure

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 19: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Shanghai Metro System - 2000

No. of lines:

3

Length of network:

Approx. 65 km

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 20: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Shanghai Metro System - 2006

No. of lines:

5

Length of network:

approx. 190 km

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 21: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Shanghai Metro System - 2011

No. of lines:

12

Length of network:

approx. 420 km

( London : 408 km,

New York : 368 km)

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 22: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Shanghai Metro System - 2020

No. of lines:

22

Length of network:

approx. 970 km

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 23: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

The Schindler answer

Page 24: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Strategic steps since 1982

1. Critical mass: growth and focus

2. Continental platforms

3. Global platform

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 25: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Proximity to strategic markets

Global platforms

State-of-the-art process

Rationalized supplier base

Economies of scale

China

Shanghai

Plot size: 315 000 m2

Elevator factory

Escalator factory

Test Tower

Next step: R&D Center,

Schindler City and Step plant

Plot size: 75 000 m2

Escalator factory

Elevator factory

Logistics Center

Slovakia

Dunajská Streda

India

Pune

Plot size: 160 000 m2

Elevator factory

R&D Center

Test Tower

Next step: Escalator factory

Hanover

USA

Plot size: 14 000 m2

Elevator factory

Logistics Center

Schindler GroupNew world-class manufacturing facilities (as of December 31, 2015)

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 26: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

New Schindler Campus in Shanghai / JiadingPlot size: 315’000 m2 (approximately 44 soccer fields)

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 27: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Schindler GroupManufacturing sites elevators & escalators

Switzerland

Ebikon

Locarno

Slovakia

Dunajská Streda

Spain

Zaragoza

United States

Hanover

Clinton

Brazil

Londrina

India

Pune

China

Shanghai

Suzhou

Next steps

Escalator factory in Pune

(2017)

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 28: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Americas (North)

Elevators:

Schindler 330A

Schindler 400A

Schindler 500A

Schindler 7000

Escalators:

Schindler 9300

Schindler 9500

Schindler 9700

Europe North/South

Elevators:

Schindler 3100

Schindler 3300

Schindler 3400

Schindler 5300

Schindler 5400

Schindler 2400

Schindler 2500

Schindler 2600

Schindler 6200

Schindler 6300

Schindler 7000

Escalators

Schindler 9300

Schindler 9500

Schindler 9700

Asia/Pacific

Elevators:

Schindler 3300

Schindler 5300

Schindler 7000

Escalators

Schindler 9300

Schindler 9500

Schindler 9700

Americas (South)

Elevators:

Schindler 3300

Schindler 5300

Schindler 7000

Escalators:

Schindler 9300

Schindler 9500

Schindler 9700

Continental platforms

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 29: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Continental sourcing

Gettysburg

Clinton

R&D-NARandolph

Londrina

R&D-SASão Paulo

R&D-APShanghai

Suzhou

Shanghai

SuzhouElectronic

SuzhouEscalatorStep

Zaragoza

Mulhouse

Corp. R&D-HQEbikon Ebikon

Locarno

Escalator group competence center Vienna

Slowakia

Vienna

New R&D Center, India

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

R&D-AP India

Hanover, PA

under construction

under construction

under construction

new campus

under construction

Page 30: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Harmonization of ProductsOptimized Supply Chain

What else is needed to be competitive?

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 31: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

30% of our value chain is at the constructions sites

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 32: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Freedom Towers New York

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 33: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

49er Stadium San Francisco

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 34: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Costanera Center Santiago, Chile

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 35: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Lodha Tower Mumbai

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 36: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Installation PlatformsDifferent available solutions

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Name M&M TP-4 Decks MIL (Italy) PAR (France)

Developed Schindler Schindler Constructor Schindler Schindler PAR

Type Cantilever Front support Side support Front support Cantilever

Name Pano Elescaf Compact SCS Work Deck

Developed Stingl Tractel Aire Valley SCS Wurtec

Type Cantilever/

Front support

Cantilever Cantilever Cantilever Front support

Page 37: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Project Scope & Objectives “INEX”Standardisation of Installation Tools

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Only One

Platform

Only One

Hoist Type

Only One

Set of Tools

Page 38: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Project Scope & Objectives “INEX”INEX in a Nutshell

Product-Specific Tools

Top Platform

Hoisting Device

Site

Site

Site

SiteKG

Branch

TMC*

METHOD TOOLS MAINTE-NANCE LOGISTIC

CMG with HSK > 4.6 m

Advantages: Increased safety Efficient tool change management for new PLs Lower cost in KGs due to:

Volume purchasing No individual certification of methods & tools No individual documentation and training No storage cost for tools No maintenance cost for tools Less cost for tool logistic

Slide 38

*TMC : Tool Maintenance Center

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 39: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Tool Logistic & Maintenance

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

Page 40: Operational Excellence in a fast changing environment …b81eaa67-07e2-4857-bf9c-ae84c3cf8c1f… · Operational Excellence in a fast changing environment Kurt Haerri, Senior Vice

Project Scope & Objectives “INEX”Tool Logistic

* Product-Specific Tools

Top Platform

Hoisting Device

Str

ate

gic

So

urc

ing

TMC**

(2)

**TMC = Tool Maintenance Center

Site

Site

Site

SiteKG Branch

TMC**

(1)

Periodic consolidated deliveries of

tool kits from TMC to branches

Fitter picks up tool kit from

branch in his car

Multiple installations. Fitter car

carries the tool kit from site to site.

After pre-defined period of time,

fitter returns used tool kit to branch.

Periodic consolidated returns of

tool kits from branches to TMC

© Schindler Management Ltd. | GFF-NI | Kurt Haerri | July 21, 2016

SOURCE MAKE DELIVER RETURN

* Potential to Source Locally