operational excellence defined: is right for you?
TRANSCRIPT
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Dr. Joseph A. DeFeo, CEO Juran Global
Operational Excellence Defined
Is It Right For You?
Welcome to Today’s Session
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Today’s Agenda
1. Define Operational Excellence and discuss its evolution.
2. Present what is common to many homegrown programs.
3. Discuss some lessons learned.
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Our Legacy Ignited a Global Movement
Dr. Joseph M. Juran founded Juran Institute, Inc.
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What is Operational Excellence?
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Evolution of Terms
Quality Business Plan
Total Quality Management
Operational Excellence
Performance Excellence
Superior Business Results
Time
Manufacturing Excellence
Always Be Maturing
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One Definition
A philosophy of business where problem-solving, teamwork, and leadership results in
the ongoing improvement in an organization.
The process involves focusing on the customers' needs, keeping the employees positive and engaged, and continually improving the current activities in the
workplace.
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Another DefinitionOperational Excellence at Chevron, or OE: is our commitment to doing the best job possible while
protecting people and the environment. means always trying to improve, always trying to get to
the next level. means that we have a systematic way for ensuring that
we do things safely and consistently every day. is a way of life. is taking the time to do things right no matter how big
or small the task is.
OE provides us a framework where we can execute our business with confidence. It means that employees not only share OE at the workplace but also take it home. Being reliable and safe and extends to our families and our suppliers and our contractors.
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DuPont
This integrated and balanced approach helps improve financial performance by increasing productivity and asset
uptime, while also improving quality, human safety and environmental footprint.
DuPont operational excellence …to achieve world class operational performance.
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Different Models
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The Best Known Model: Baldrige
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Lesson Learned: OpEx is Organization Wide
Enablers
KeyBusiness Processesand Value Streams
LoyalCustomers
Strategic P
lan
Strategic and
Com
petitive Analysis
Results
Influencers
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Lesson Learned: Op Ex Needs a Play Book
Achieve Strategies: Business Results Through Customer Delight
Benchmarked Targets Deployed Goals
Assure Product/Service Effectiveness
Assure Process Efficiency
UnderstandVoices
CreateRoadmap
DesignInnovation
DelightCustomers
LeanProcesses
ContinualImprovement
Foundation: Structure, Models, Roadmaps, Methods, Tools & Scorecards
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Lesson Learned: Op Ex Needs a Foundation
Models Methods Tools Scorecards
Home Grown
EFQM
Deming Prize
Shingo Prize
Baldrige
Value Stream
Six Sigma
BPM
QbD
Lean
Safety
QI Tools
Control Tools
Design Tools
Lean Tools
Stretch Targets
KPIs
Data Driven
Customer Focused
Balanced
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Lesson Learned: Build An Op Ex Infrastructure
Drive CultureChange
Do It Again
Achieve Results
andHold the
Gains
JDI Take Action
ImplementSolutions
Projects
Integrated Scorecard & Data Management System
Identify and
EstablishProjects
VET Teams Standardize Daily Work Assessthe
CurrentState
UnderstandStrategicDrivers
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Lessons Learned: Always Be Maturing
Asset Effectiveness
Level 2
COPQ
TPM
Baldrige
Lean: RIE
KPIs - Scorecard
Benchmarking
QbD - DFSS
SPC
RCCA
6S
Lean
Six Sigma
Quality Tools
ISO Quality System
Level 4
Level 1 Level 3
Less Efficient
Less Effective
More Efficient
More Effective
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All Effective Op Ex Programs are business and customer focused
All Op Ex Programs are systematic and designed to be Effective
All organizations define their own playbook based on known best practices in the marketplace
All require transformation/culture change to take place Most start off as grass root efforts and grow into
organization wide as maturity improves All build effective and efficient infrastructures All need to be renewed over time – Always Be Maturing
Lessons Learned
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Connect With Us
@Juran_Institute
www.youtube.com/user/JuranInstitute
www.facebook.com/JuranInstitute
www.linkedin.com/company/juran-institute
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More Resources
business innovation business
process improvement continuous improvement dmaic juran quality handbook lean manufacturing lean six sigma lean transformation operational excellence process innovation
quality assurance quality control quality improvement management consultin
g firm iso 9000 2015 six sigma certification what is lean what is six sigma
Click any link for more information
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Thank you!
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