operation p.e.a.c.e. 2.0 - conflict resolution
TRANSCRIPT
An activity which takes place when conscious beings (individuals or groups) wish to carry out mutually inconsistent acts concerning
their wants, needs or obligations.
An interactive process manifested in incompatibility, disagreement or dissonance within or between social entities.
O situație de competiție în care părțile sunt conștiente de potențialele incompatibilități viitoare, în care fiecare parte dorește
să ocupe o poziție care este incompatibilă cu dorințele celorlalți.
Definition
Positions vs. Interests
Positions
– one party’s proposed solution to an issue
– the “how” focuses on a particular solution
– Require justification (defense)
– sets up confrontation before the problem has been clearly defined
Interests
– one party’s concern, need, or desire behind an issue
– Examine “Why” a solution is preferred/the issue is being raised
– Require explanation (reason)
– establishes a climate and a common language for discussion
– Interests are not Mutually Exclusive
How do you identify interests?
• Ask “Why”?
• Ask “Why Not”?
• Realize each side has multiple interests
• The most powerful interests are basic human needs
How to invent?
• Separate inventing from deciding
• Broaden the options on table
• Search for mutual gain
• Make their decision easy
Separate inventing from deciding
• Brainstorming
Don’t criticize
Don’t evaluate
Find most promising solutions
Improve on other good ideas
Finalize list and evaluate
• Distinguish brainstorming from negotiation
Broaden the options on table
• Do not look for one best answer
• Select from the great number and variety of options
Broaden the options on table
• Look through eyes of different experts
• Invent agreements of different strengths (substance or procedure, agree on where you disagree)
• Change the scope of proposed agreements
Multiply options by shuttling between the specific and the general: the Circle Chart.
Step I: Problem
What’s wrong?
Symptoms?
Reality vs Desired Future
Step II: Analysis
Sort symptoms into groups
Possible causes
What’s missing
Barriers to solving
Step III: Approaches
Possible strategies
Theoretical fixes
Broad ideas about what to do
Step IV: Action Ideas
What specific steps
Goals
Verify
Look for mutual gain
• Identify shared interests
• Merge differing interests
• Look for items that are low cost for you and high cost for them
• Ask for their preferences
Make their decision an easy one
• Pick one person
• “Whose shoes” - who do you want to influence
• What decision- give them an answer rather than a problem
• Look for precedent
• “yesable position”
Summary
1. Separate the people from the problem
2. Focus on interests, not positions
3. Create options for mutual gain
4. Define objective criteria
Getting to YES: Negotiating Agreement Without Giving In by
Roger Fisher and William Ury Penguin Press c. 1991