opentouch - arcuae business... · multi-device conversations with opentouch myic phone manage...

COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

OPENTOUCH VOICE AND UNIFIED COMMUNICATION SOLUTION

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Fixed Phone

Desktop

Tablet

Mobile Phone

Dedicated video

endpoint

MULTI-DEVICE CONVERSATIONS

COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

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CHANGE THE CONVERSATION

What if I could

Enrich this interaction with video

What if I could

Add web conferencing to this interaction

What if I could

Add a participant working from home

What if I could

Add another participant from my Facebook page

What if I could

Shift this session seamlessly to the desk

What if I could

Call my team from my smartphone

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AGENDA

•Welcome

•OpenTouch overview

•Value proposition

•Architecture

•Conclusion


OPENTOUCH

Applications Used Everyday

Unified communications platform

Enterprise-ready

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WHAT IS NEW IN OPENTOUCH

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MULTI-PARTY CONVERSATIONS

NATIVE CONFERENCING CONTINUITY ANYWHERE

SIMPLE AND EFFICIENT COMMUNITY COLLABORATION

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Fixed Phone

Desktop

Tablet

Mobile Phone

Dedicated video

endpoint

MULTI-DEVICE CONVERSATIONS

5 different device types for business users

ONE user license ONE application

To REACH the person I want To USE the device that suits me best To COMBINE most appropriate media

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MULTI-DEVICE CONVERSATIONS (CONT’D)

USER CENTRICITY CHOICE

TECHNOLOGY

SESSION CONTINUITY

1 2

TRANSPARENT

SESSION SHIFT

ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE

INDIVIDUAL ROUTING

USAGE

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TRANSPARENT MOVE BETWEEN DEVICES

08:12 am Heading to the office

08:28 am Sitting @ the desk

10:38 am Moving to another room

User centric routing of all calls No conversation interruption

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CONVERSATIONS OVER MULTIPLE MEDIAS

Peter the consultant

Kitty the expert

Chris the manager

Carla the road warrior

-

Remove distances for efficient collaboration Easy media escalation

scheduled video*

* Requires external MCU

Carla Holm: hi Chris can’t join, available tomorrow morning?

Carla Holm Started 6: 17p

on-line IM ad-hoc video

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MyIC Phone

MULTI-PARTIES CONVERSATION WITH OPENTOUCH

Manage end to end conversation Add participants Add participants through personal directory and social networks Virtual team federation over internet

Start a conversation with many parties

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MULTI-DEVICE CONVERSATIONS WITH OPENTOUCH

MyIC Phone

Manage device proliferation One user for many devices Single user interface through Smart phone , tablets and new desk phones Seamless conversation between medias

Seamlessly move a conversation to your desk phone

VALUE PROPOSITION


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What if I could

Remove all the Paper on desks People’s Name and Extension

LDAP


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What if I could

Understand Tones and know

Vous pouvez demander le rappel automatique en

pressant le 5.

French person

You may request automatic callback by dialing 5.

English person

Vous pouvez demander le rappel

automatique en pressant

le 5.

What does it mean?

English person

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VIRTUALIZATION

Company 1 Company 2 Company 3

What if I could

Virtualize one Voice platform in many

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Vacation

Vacation

Absence message

ABSENCE MESSAGES

What if I could

Set Out of Office on Phone

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IP TOUCH PHONES

Bluetooth

XML Openness

Alphanumeric

Keyboard

802.1x Authentication

http://enterprise.all.alcatel-lucent.com/private/Work Files/Documentation/Presentations/OXE Product Overview/samples_User_profiles.ppt

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NEW PHONES IP AND DIGITAL

8028/8029

8038/8039

8068/8068 BT

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PRODUCTIVITY AT THE DESK

BENEFIT FROM 20+YEARS EXPERIENCE

SIP SIP IP TDM

IP IP

GE

GE GE

TOUCH

SCREEN

EXPERT

BUSINESS

TELEPHONY

INTUITIVE

EXPERIENCE

COST-EFFECTIVE

TECHNOLOGY

Open to

3rd-party

devices

SIP Analog fax

IP TDM GE IP TDM GE XML XML XML APP

BUSINESS

ENTRY-LEVEL

SIP

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IP DECT

• ALWAYS REACHABLE

TDM & IP DEPLOYMENT TOPOLOGIES

NEW DEVICE WITH LARGER SCREEN

8232 DECT

HANDSET

8340 IP DECT AP

500/500EX

DECT HANDSET 8242 DECT

HANDSET

H2/2014:

NEW SET

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The smartphone experience

The deskphone robustness and

comfort

The application pod openness

INTRODUCING THE SMART DESKPHONE

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HOMEPAGE 1 (SIMPLIFIED)

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HOMEPAGE 2 (WIDGETS)

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DIAL PAD

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CONTACT CARDS

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FILE MANAGER

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THE FACE OF CONVERSATION

Conversation Wall

The Stage

Community of Favorites

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CHOOSE how you would like to contact someone Chat, Audio or Video calls, Data collaboration, Set a date

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Drag and drop MULTIPLE PARTIES into the same conversation Audio, Video, Data conferencing

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COLLABORATE effectively by sharing the documents under discussion Document sharing, Whiteboarding Concurrent video feed

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VISUAL COLLABORATION SOLUTIONS

Desktop Video / Personal Systems

PC Desktop UC Client

My IC Desktop

Phone-based Video Conferencing *

8082 MyIC Phone

iPad Client

OpenTouchTM

Conversation

Optimized Desktop Video Conferencing

System

LifeSize Unity 50

* Available in H1 2013


SYSTEM MANAGEMENT AND ARCHITECTURE


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OpenTouch Architecture

PSTN

Data Center 1

Large BR

Small BR

WAN

Data Center 2

PCS

OmniPCX Enterprise Flexible Architecture: IP, TDM, or Hybrid

High Scalability: 15,000 - 100,000

Centralized Apps: Mgmt, UC,CC…

Openness: 3rd party Apps & platforms

Infrastructure independent

Redundancy & High Availability


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Business Continuity – Remote Site Survivability

Passive Communication Server (PCS) :Provide telephony service continuity

in case of: Loss of duplicated Com Servers

OXE CS Main

OXE CS Standby

HQ / Main Datacenter

Branch A Branch C Branch B

DR Site

PCS

IP WAN

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Create 1 user = 150 parameters

Before: Management silos

Complex software release roll-out

Traditional past time performance

Create 1 user = 15 parameters

Simplified software roll-out

Real time server/network performance

After: Unified management

Move budget from support to transformation

Unified Management

http://www.google.fr/imgres?imgurl=http://images.all-free-download.com/images/graphiclarge/green_check_mark_clip_art_9355.jpg&imgrefurl=http://jobshuk.com/yoni67/blog/2010/07/11/business-blogging-a-20-item-checklist-to-pilot-your-high-flying-marketing-machine-to-the-skies/&usg=__SSLxD0iL2eI9sSNeBSLS-6G6Zhs=&h=425&w=369&sz=19&hl=fr&start=17&zoom=1&tbnid=datX0WMSMAJwaM:&tbnh=126&tbnw=109&prev=/images?q=green+check&um=1&hl=fr&sa=N&tbs=isch:1&um=1&itbs=1



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• Summary (Resource View) Domains (System View) Severity

• Operation (Resource discovered) Reporting Period selection

OMNIVISTA 8770 MONITORING & REPORTING

INNOVATIVE Services • Multi-device

• Multi-media

• Multi-party

• Simple catalogue

• RTU license model

• Simplified quote-to-cash

SIMPLE

• Consumption based model

• Flexible scalability (up & down)

• Flexible contracts (Bulk)

• HW agnostic virtualization

FLEXIBLE

ADAPTABLE

• Full Cloud (Transformation)

• Hybrid Cloud CPE + Cloud (Overlay)

• Mix of IP/TDM

OUR VALUE PROPOSITION / POSITIONNING


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1. User centric vs. device centric

2. SIP at the core

3. Same solution runs on premises, hosted or hybrid

4. Converged – User & Services – management

5. Integrated Video

6. OXE investment protection

7. Cost effective mid market solution

WHY OPENTOUCH

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http://www.Slideshare.net/tagged/Enterprise

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http://www.Slideshare.net/tagged/Enterprise

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