opentext - dokÜman ve İŞlemlerİ İlİŞkİlendİrmek - sap forum 2013
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SAP Document Access by OpenText ile tüm doküman ve verilerinizi SAP sistemindeki iş süreçleriniz ile ilişkilendirebilirsinizTRANSCRIPT
SAP FORUM ISTANBUL Experience the Future of Your Business
Marcus Zelezny, Marc Paczian
OpenText
SAP Document Access
© 2013 SAP AG. All rights reserved. 2
Challenges for the Business and IT –
Stretched between Business Imperatives
Increase
Productivity
Reduce Total
Cost of Ownership
Be Compliant
and reduce Risk
© 2013 SAP AG. All rights reserved. 3
SAP Archiving – Two Meanings
Data Archiving
Reduce size of SAP database
key department: IT
key drivers: storage cost and system performance
Document Archiving Integrate business documents
key department: business units
key driver: process efficiency and compliance
© 2013 SAP AG. All rights reserved. 4
OpenText Archiving for SAP Solutions –
Document Archiving
Slide 4
Start processes - Incoming & desktop
documents
Optimize processes - Retrieve documents
anytime, anywhere
Archive processes – Print lists &
outgoing documents
© 2013 SAP AG. All rights reserved. 5
OpenText Document Access for SAP Solutions
SA
P C
RM
SD
SA
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LM
MM
Ex
tern
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nt
SA
P S
RM
FI
Sta
nd
ard
fu
ncti
on
ality
Process-Oriented Grouping of Content
Exte
nd
s s
tan
dard
Arc
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eL
ink
Document Access
for SAP Solutions
… access to all content
for SAP users
© 2013 SAP AG. All rights reserved. 6
Document Access - Look & Feel in SAPGUI
information on
the business
object
call SAP
Transaction
Integration of
Emails
integration of
paper flow
Integration
of SAP
printout
display
original
document
© 2013 SAP AG. All rights reserved. 7 Slide 7
© 2013 SAP AG. All rights reserved. 8
Data Archiving - securely store data files
OpenText Archiving & Document Access -
Packaging and Business Value
Document Archiving
- integrate business documents
with SAP transactions
Business Views - 360 degree views
on SAP data and documents
OpenText Archiving for SAP Solutions
OpenText Document Access for SAP Solutions
Business Value • increase efficiency
• reduce TCO for IT landscape
• be compliant and reduce risk
OpenText Data Archiving
SAP Document Access
Use Cases
Slide 9
© 2013 SAP AG. All rights reserved. 10
Linde Gas (Germany) – Central SAP Archiving
Platform with OpenText Document Access
Slide
10
BACKGROUND ● World leading supplier of industrial, process and
speciality gases, operating in over 100 countries ● 48.700 employees CHALLENGE ● Operating and the central OpenText archiving
platform for SAP for all Linde branches worldwide ● Supporting 10,000 users, develop and roll out new
solutions SOLUTION ● OpenText Document Access with over 100 million
documents on the central Archive Server, distributed over 50 logical archives, connected to 18 SAP systems
● Folder solutions with Document Access to support the needs of the business: customer folder, supplier folder, proof of delivery processing, invoice ledger, homecare folder, sales channel partner folder, etc.
BENEFITS ● Flexibility and speed to create new document
solutions for users and rollout without much training needed, highly cost efficient
● Low TCO, only 4 persons centrally administer the Archive Server, support the users and maintain and develop the applications in SAP
„Our company wide IT strategie follows a plattform
approach to maximize synergy effect and thereby
keeping the development and administration effort
at the lowest possible level. “
Stephan Sachs, Manager of Application Security &
Enterprise Content Management (ECM)
© 2013 SAP AG. All rights reserved. 11
Volkswagen Bank (Germany) – Single Point of
Access to All Customer Information
Slide
11
BACKGROUND ● Leading European financial service provider in
the automotive area ● > 3 million customers.
CHALLENGE ● Different business units are in contact with the
same customer. ● Business Units are using separate systems
(SAP CRM, ERP, ...). ● Cross-Selling potentials not fully used
OPENTEXT SOLUTION ● Storing of all customer relevant information
inside the OpenText Archive Server ● Customer folder with DocuLink for SAP
Solutions
BENEFITS ● Improved Customer Service ● No unnecessary recalls ● Use of Cross-Selling Potential ● One information basis for all authorized
employees and customers
„Customers, Customer-Care-Center-employees
and financial advisor are using the same data
basis. We improved our processes significant with
this ECM solution from OpenText. With the online
postbox we created the fundament for a future with
less paper.”
Joachim Walter, Head of Archiving Systems, Volkswagen
Bank GmbH
© 2013 SAP AG. All rights reserved. 12
Megachem - Customer Self Service with Speedy e-
documents at Online Store
Slide 12
BACKGROUND ● Global manufacturer of proprietary chemical
products ● Portfolio of about 2,000 types/grades of products
with huge amount of documentation ● Product brochures, specification sheets, material
safety data sheets, certificates of analysis
CHALLENGE ● Shorten the time required to distribute important
product documentation ● Realize strategic customer relationship
management initiatives
OPEN TEXT SOLUTION ● SAP Archiving by Open Text for document imaging
and archiving ● Documents are scanned in colour, archived and
linked to materials master in SAP via SAP DMS ● Integration of archived documents into SAP Online
Store
BENEFITS ● Time saving self-service access to documents for
customers ● Enhanced customer satisfaction ● Resource saving for Megachem
»… now, with the documents readily available on
the site, the process is much more efficient.«
Eddie Ong, IT Manager, Megachem
© 2013 SAP AG. All rights reserved. 13
Archiving & Managing all Document with SAP as Platform
- OMV (Austria)
Slide 13
BACKGROUND ● Central Europe's leading oil and gas corporation
● biggest listed industrial company in Austria
● group sales of EUR 20 billion, 33.665 employees
CUSTOMER PAIN ● Archiving all documents – incoming, outgoing, external
and MS Office – on one common platform
● Access to data from legacy systems
● Need to access documents from different sources, e.g.
orders, invoices, dunning documents, OMV Card
invoices, other customer-related correspondence
SOLUTION ● Using SAP as application platform
● User-friendly folder view on data and documents
● Integration of non-R/3 data and documents in R/3
● Integration of legacy system and external information
into SAP infrastructure with automated archiving using
OT batch input interface
BENEFITS ● Managing all documents using SAP as platform
● Access via user-friendly interface within SAPGUI
● Decommissioning of legacy systems while providing
access to legacy data in SAP
“To provide optimal financial services, a storage
system, which allows archiving for all kinds of
documents and user-friendly access, is essential.
DocuLink gives us the proper solutions to achieve
this.”
Mag. Johannes Lainer, OMV Service Netzwerk GmbH,
Financial Services
© 2013 SAP AG. All rights reserved. 14
AIRBUS (Germany) – Compliance and Process Efficiency
for Freight Papers
Slide 14
BACKGROUND ● Leading aircraft manufacturer ● Headquartered in Toulouse, Airbus is owned by
EADS, a global leader in aerospace and defence CHALLENGE ● Long cycle times to process freight papers ● Different archiving solutions in place ● Highly regulated industry, need to store documents
up to 99 years, high security requirements SOLUTION ● Consolidation of all archiving solutions to
OpenText ● OpenText Document Access for easy and direct
access to freight documents in SAP ● Individual SAP workflow to process freight papers,
distribute to manufacturing plants and post in SAP
BENEFITS ● Secure long-term storage on the OpenText
Archive server, compliant to industry regulations ● Higher process efficiency and process speed for
goods entry ● Fast retrieval of documents, important for
investigations of the German Office for Air Traffic Control
Aerospace is a highly regulated industry. Safety and
environmental regulations are set at global level by
the International Civil Aviation Organization, but
also at EU level by the European Aviation Safety
Agency. Relevant document need to be retained as
long as 99 years.
© 2013 SAP AG. All rights reserved. 15
Fujitsu Siemens (Germany):
Reduce TCO through SAP Data Archiving
BACKGROUND ● Leading European computer company ● SAP modules: FI, CO, MM, SD, CO-PA ● Stampeding hardware costs due to fast growing
SAP data base
CHALLENGE ● Availability: Restrictive departments „Everything
must be accessible for ever!“ ● Performance: DB nearly not maintainable any more ● Resource consumption (hardware costs)
OPENTEXT SOLUTION ● SAP Data Archiving with Document Access to
store and retrieve archived data ● Open Text Data Archiving competencies
BENEFITS ● Cost saving in hardware costs ● Decreased administration costs of SAP Database
● Nearly flat database growth ● Database kept at a reasonable size
● Data still available for departments ● Performance
» … the money saved through reduced hardware
investment and easier administration gives us a ROI of
roughly the procurement costs - every year. «
Rolf Heimbach,
Topical Responsible SAP Infrastructure and SAP Archiving,
Fujitsu Siemens Computers
© 2013 SAP AG. All rights reserved. 16
Archiving & Document Access
Proven Solutions that Help the Business and IT
Solution Manager Ready
OpenText Document Access
stores legacy data and provides access in SAP
OpenText Document Access
easy access to SAP data (online and offline) and documents for business user
OpenText Archiving leverages storage lifecycle management for lower costs
OpenText Archiving
securely archives data and documents on a compliant store
OpenText Archiving
integrates business documents with SAP transactions
Legacy
System
Thank you!
Contact Details :
Dr. Marcus Zelezny
Strategic Engagement Lead
+43 664 833 1834