openscape uc application v7 openscape fusion for microsoft lync user guide issue 1

OpenScape UC Application V7OpenScape Fusion for Microsoft Lync User Guide

A31003-S5070-U120-4-7619

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Copyright Unify GmbH & Co. KG 01/2014 Hofmannstr. 51, 81379 Munich/Germany All rights reserved. Reference No.: A31003-S5070-U120-4-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

ContentsContents

History of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Working with this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.1 Target Group of this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.2 Contents of this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.3 Representation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.3.1 Formats and Display Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101.3.2 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.4 Continuative Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111.5 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 OpenScape Fusion for Microsoft Lync Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Configuration and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153.1 Audio Schemes Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153.2 Modules Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183.3 Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.3.1 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213.3.1.1 General Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213.3.1.2 User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223.3.1.3 Starting the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233.3.1.4 Changing the Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253.3.1.5 Task Bar and Notification Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263.3.1.6 Program Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273.3.1.7 Central Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.3.2 Device State Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293.3.2.1 Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.3.3 Web Browser Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303.3.3.1 Internet Page Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3.3.4 OpenScape Provider Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323.3.4.1 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323.3.4.2 Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343.3.4.3 Web Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353.3.4.4 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

3.3.5 SIP Service Provider Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363.3.5.1 System Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373.3.5.2 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393.3.5.3 Main Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413.3.5.4 Additional Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433.3.5.5 Line Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463.3.5.6 Registrar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.3.5.7 Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.3.5.8 Outbound Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493.3.5.9 Network Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513.3.5.10 Address Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533.3.5.11 Additional Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553.3.5.12 System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563.3.5.13 Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 3

Contents3.3.5.14 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593.3.5.15 Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603.3.5.16 Video Schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613.3.5.17 Bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633.3.5.18 Port Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653.3.5.19 Mobile User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

3.3.6 Settings of the "WebHidden Main Window" Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693.3.7 Notifier Toast (Desktop Alerts) Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4 Operation Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714.1 Starting OpenScape Fusion for Microsoft Lync. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714.2 Terminating OpenScape Fusion for Microsoft Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714.3 Introduction to the OpenScape Fusion for Microsoft Lync GUI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724.4 OpenScape Fusion for Microsoft Lync Context Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744.5 User Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

4.5.1 Presence Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784.5.2 How to Set your Presence Status Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4.6 Preferred Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794.6.1 One-Number Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804.6.2 Preferred Device - Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814.6.3 Managing Devices and Named Device Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 824.6.4 How to Configure a new Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874.6.5 How to Set your currently Preferred Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894.6.6 Auto Device Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

4.7 Call Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 914.7.1 Call Control Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4.7.1.1 Inbound Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 974.7.1.2 Incoming Team Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 984.7.1.3 Outbound Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 984.7.1.4 Active Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1004.7.1.5 Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1004.7.1.6 Conference Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1014.7.1.7 Operation in Restricted Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1044.7.1.8 How to Dial a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1054.7.1.9 How to Call a Microsoft Lync Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4.7.2 Video Telephony (SIP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1074.7.2.1 Video Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1084.7.2.2 Views of the Video Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1144.7.2.3 Behavior of the Video Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1194.7.2.4 Controlling a Video Conference via Video Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1204.7.2.5 How to Initiate a Video Call (SIP only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1234.7.2.6 How to Start Video Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1254.7.2.7 How to Stop Video Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

4.7.3 Journal Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1264.7.3.1 Controls in the Journal Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1274.7.3.2 Information in the Journal Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1284.7.3.3 Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

4.7.4 Voicemail Box Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1304.7.4.1 Controlling the Voicemail Playback (Voicemail Player) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1324.7.4.2 How to Play Voicemails via Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1334.7.4.3 How to Play Voicemails via the Windows Media Player. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

4.8 Conference Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 A31003-S5070-U120-4-7619, 01/20144 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Contents4.8.1 Supported Conference Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1354.8.2 Ad-hoc Conference Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

4.8.2.1 How to Start an Ad-hoc Conference via the OpenScape Fusion for Microsoft Lync Contact List 1404.8.3 Dialog for creating a Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

4.8.3.1 How to Configure a Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1474.8.4 Conference List Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4.8.4.1 How to Start a Meet Me Web Conference via the Conference List . . . . . . . . . . . . . . . . . . . . . . . 1524.9 Team Function - Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

4.9.1 Controls and Features in the Team View Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1544.9.2 Managing a Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594.9.3 How to Create a new Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1624.9.4 How to Assign a new Member to a Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

4.10 Settings Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1654.10.1 How to Configure an Audio Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1684.10.2 How to Configure an individual Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

4.11 Integration in Microsoft Outlook 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1714.11.1 OpenScape Fusion for Microsoft Outlook Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1724.11.2 Ad-hoc Conferences from the Microsoft Outlook Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

4.11.2.1 How to Initiate an Ad-hoc Conference via the Microsoft Outlook Contact List . . . . . . . . . . . . . 1754.11.3 Meet Me Conferences from the Microsoft Outlook Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1774.11.4 Ad-hoc Conferences from the Microsoft Outlook E-Mail List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

4.11.4.1 How to Initiate an Ad-hoc Conference via the Microsoft Outlook Mailbox. . . . . . . . . . . . . . . . . 1814.12 Notifier Toast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1824.13 Webbrowser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 5

Contents A31003-S5070-U120-4-7619, 01/20146 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Fusion_Lync_History.fmHistory of Changes

Date Changes Reason

2013-01-04 First draft FRN5715

2013-02-11 CHANGED:Chapter Rule Interpreter - Routing Calls with Rules as well as the sections that described how to configure, activate or deactivate a call forwarding have been removed, because the client does not support such features.

Review

2013-02-21 ADDED:In case of a moderatedMeet Me conference with many participants, the number of conference participants displayed in the Call Control is restricted for clarity.

CQ00244820

2013-03-12 ADDED:The user can activate/disable the video call feature via a new icon in the Softphone menu and in the Softphone toolbar.

FRN4977

2013-03-12 CHANGED:The Force member option for a new team member is no longer available.

CQ00254666

2013-03-13 CHANGED:Description of roles in a team.

CQ00246793

2013-04-12 CHANGED:Each team member can be a team administrator. Only OpenScape UC Application users who have the default Team Administrator profile or another profile with the privilege of managing groups can create new teams and delete own, already existing teams.

CQ00246793

2013-04-12 CHANGED:The Loudspeaker feature in the Softphone menu of the Call Control and in the Softphone toolbar of the Video window cannot be configured or displayed. The entry was removed from the documentation. If an additional speaker has been configured in the configuration dialog of an audio scheme, the Additional Speaker feature appears in the Softphone menu of the Call Control and in the Softphone toolbar of the Video window and can be switched on/off from there.

CQ00249784

2013-04-17 CHANGED:An active call held via the Set active call to "on hold" feature cannot be expanded to a consultation call.

CQ00256077

2013-04-18 ADDED:New feature in the Softphone menu of the Call Control: New Audio Device. It enables configuring and using a new audio device while operating the program.

2013-04-18 CHANGED:Only single voicemail entries can be deleted in the Voicemail Box dialog.

CQ00254233

2013-04-18 ADDED:In a team prompt, the tick to the left of the name of the requesting user must be set to enable accepting or blocking the prompt.

CQ00254711

2013-05-31 ADDED:VUI supplemented.

Review

2013-06-05 ADDED:No automatic or manual cookie deletion, because the Webclient authentication data will otherwise get lost and the user may be disconnected from the system.

CQ00262009

2013-06-11 ADDED:Automatic detection of audio and video devices.

CQ00216848

2013-06-18 ADDED:Ad-hoc conferences support audio only.

CQ00264104A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 7

Fusion_Lync_History.fm2013-09-02 ADDED:Phone numbers displayed to a user in a partner journal via the Team View are represented in exactly the same way as in the Journal of the relevant partner.

CQ00269900

2013-09-04 ADDED:System-wide hotkeys are supported.

CQ00269710

2013-12-09 ADDED:Icon for opening the voicemail settings of OpenScape Xpressions Web Assistant.

CQ00277183

2014-01-20 ADDED:SSO is supported for OpenScape Fusion for Microsoft Lync.

CQ00283850

Date Changes Reason A31003-S5070-U120-4-7619, 01/20148 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Working with this ManualTarget Group of this Manual1 Working with this ManualHere you find information about the structure and use of this manual.

1.1 Target Group of this Manual

This manual addresses: all users who deploy OpenScape Fusion for Microsoft Lync; in particular also

newcomers who require information about the program interface and operating OpenScape Fusion for Microsoft Lync.

advanced users who want to customize OpenScape Fusion for Microsoft Lync.

The instructions contain important information about using OpenScape Fusion for Microsoft Lync safely and correctly. Please follow them precisely to avoid operating OpenScape Fusion for Microsoft Lync incorrectly and to make best use of this application.

1.2 Contents of this Manual

This manual describes the OpenScape Fusion for Microsoft Lync GUI and how to use the available functions and features. Furthermore, it assists you in custom-izing OpenScape Fusion for Microsoft Lync.

The information is structured as follows:

Chapter 1: Working with this Manual

In this chapter you find information about the structure and use of these operating instructions as well as a list of all acronyms used.

Chapter 2: OpenScape Fusion for Microsoft Lync - Overview

This chapter contains an introductory overview of the functions and user interface of OpenScape Fusion for Microsoft Lync.

Chapter 3: Configuration and Settings

This chapter describes the options to configure OpenScape Fusion for Microsoft Lync.

Chapter 4: Operation Reference

This chapter represents the different OpenScape Fusion for Microsoft Lync controls and explains how to use them.

This manual does not cover the following topics: General information about the features of OpenScape Fusion for Microsoft

Lync. You find information about this topic in the OpenScape UC Application V7 System Description.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 9

Working with this ManualRepresentation Conventions Installing an OpenScape Fusion for Microsoft Lync solution. You find infor-mation about this topic in the OpenScape Fusion for Microsoft Outlook/Lync Setup Guide.

Configuring an OpenScape Fusion for Microsoft Lync solution. Information about the configuration is contained in the OpenScape Fusion for Microsoft Outlook/Lync Setup Guide.

Configuring an OpenScape UC Application server/OpenScape Voice environment. You find information on this in the manuals OpenScape UC Application V7 Installation and Upgrade and OpenScape UC Application V7 Configuration and Administration.

1.3 Representation Conventions

We use the following markups and representations to highlight information in this manual.

1.3.1 Formats and Display Forms

In the manual on hand the following conventions apply:

Purpose Appearance Example

Special emphasis Bold Name must not be deleted.

User interface ele-ments

Bold Click on OK.

Menu sequence > File > Exit

Textual cross refer-ence

Italic You find further information in the Configura-tion and Administration manual.

Path and file names Font with fix character spac-ing, for example Courier

c:\Program Files\... or Example.txt

Specifications that may have individual content, for example variables.

Italic in angle brackets

Enter your and the to log on to the system.

System entry and out-put

Font with fix character spac-ing, for example Courier

Command not found.

Key combination Bold [Ctrl]+[Alt]+[Esc] A31003-S5070-U120-4-7619, 01/201410 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Working with this ManualContinuative Documentation1.3.2 Notes

Types of notes

Critical notes and additional information are indicated in this manual in the following manner:

NOTICE: Denotes information worth knowing or useful tips.

IMPORTANT: Denotes information of high priority. Please definitely read and heed such notes to avoid malfunctions, loss of data or damages to devices.

1.4 Continuative Documentation

You find continuative information about OpenScape Fusion for Microsoft Lync in the following documentation: OpenScape UC Application V7 System Description OpenScape UC Application V7 OpenScape Fusion for Microsoft Outlook/

Lync Installation Guide OpenScape UC Application V7 Planning Guide OpenScape UC Application V7 Installation and Upgrade OpenScape UC Application V7 Configuration and Administration

1.5 Acronyms

Table: Acronyms used

Abbreviation Meaning

CTI Computer Telephony Integration

DTMF Dual -Tone Multi-Frequency

FQDN Fully Qualified Domain Name

GUI Graphical User Interface

IM Instant Messaging

LDAP Lightweight Directory Access Protocol

OCS Office Communications Server

ONS One-Number Service

SIP Session Initiation Protocol

SMS Short Messaging Service

SSO Single Sign-OnA31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 11

Working with this ManualAcronymsUC Unified Communications

UM Unified Messaging

VPN Virtual Private Network

Abbreviation Meaning A31003-S5070-U120-4-7619, 01/201412 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

OpenScape Fusion for Microsoft Lync OverviewAcronyms2 OpenScape Fusion for Microsoft Lync OverviewThe OpenScape Fusion for Microsoft Lync solution provides the large number of OpenScape UC Application features on the graphic user interface (GUI) of Microsoft Lync 2010. OpenScape Fusion for Microsoft Lync uses the OpenScape Fusion Client that, in turn, is based on the OpenScape Desktop Client Enterprise Web Embedded Edition as part of the OpenScape UC Application client portfolio.

You can use OpenScape Fusion for Microsoft Lync as CTI client and SIP Softphone at an SIP communications system (e.g. OpenScape Voice). It provides the following functions: Initiating and taking calls Initiating Ad-hoc conferences Configuring and initiating Meet Me conferences Participating in spontaneous and scheduled audio, web and video confer-

ences (SIP) Logging of completed and unsuccessful calls in the journal Managing your own presence status Managing the preferred devices for incoming and outgoing calls One-number service for incoming and outgoing calls Call Screening Accessing the voicemail box (in case of an OpenScape Xpressions

integration) Working in the team - Several OpenScape UC Application users can be

grouped in teams, thus using functions for telephoning in the team.

OpenScape Fusion for Microsoft Lync expands the Microsoft Lync 2010 GUI with the following controls: Call tab

This tab provides controls and features that enable the user to make calls and to access his/her call journal and voicemail box.

Conference tabThis tab enables accessing your own conference list as well as the controls and features for initiating an Ad-hoc conference and for creating/scheduling a Meet Me conference.

Settings tabThis tab provides fast access to the settings for audio/video devices and individual ring tones.

If a Microsoft Outlook 2010 client is present on the computer at the time of the OpenScape Fusion for Microsoft Lync installation, the functional range of Microsoft Outlook 2010 is automatically extended by the following features: Displaying missed calls and new voicemail entries via the OpenScape icon

(available in the function group OpenScape Fusion of the Microsoft Outlook Home tab)

Calling a Microsoft Outlook contact (available in the context menu of a Microsoft Outlook contact)A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 13

OpenScape Fusion for Microsoft Lync OverviewAcronyms Calling an e-mail originator (available in the context menu of a Microsoft Outlook e-mail originator)

Configuring an Ad-hoc conference via the Microsoft Outlook contact list (available in the context menu of a Microsoft Outlook contact)

Configuring an Ad-hoc conference via the Microsoft Outlook inbox (available in the context menu of a Microsoft Outlook e-mail originator). A31003-S5070-U120-4-7619, 01/201414 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAudio Schemes Tab3 Configuration and SettingsOperating OpenScape Fusion for Microsoft Lync smoothly requires various individual user settings in the OpenScape Fusion Client. Type and volume of these settings depend among other things on the installed and activated modules, basic network parameters and installed audio hardware. Some settings must be performed before the initial login, since proper operation is otherwise not possible. Other settings can be performed during operation.

You edit user settings in the Settings dialog.

You can invoke this dialog from the Logon dialog of the user login with a click on the Manage button and subsequently on Settings. You can also open the config-uration dialog during operation after logging in. To do this, open the OpenScape Fusion for Microsoft Lync context menu in the notification area of the Windows task bar and select OpenScape Options.

The configuration options you have in the Settings dialog are divided in tabs. Depending on the default provider selected during the installation, the Settings dialog may feature the following tabs: Audio Schemes

On this tab you can configure your audio devices. You can see it only if you have selected the OpenScape & SIP Provider as default provider when installing the OpenScape Fusion Client. The settings on this tab are available while you log on to the communications system as well as during operation.

AdvancedOn this tab you perform the main settings for the OpenScape Fusion Client. It is displayed by default and, depending on the installed modules, contains different setting options. Some settings on this tab are only available while you log on to the communications system, others can only be performed during operation.

ModulesThis tab lists all modules determined for operation with the standard provider selected during the installation. This determination is based on the function-ality and features of these modules. It is displayed by default. You can activate and deactivate modules only before you log on to the communications system.

3.1 Audio Schemes Tab

The Audio Schemes tab contains a list of the configured audio schemes that enable conducting phone calls. An audio scheme combines different audio hardware components, for example speakers and microphone in the form of a headset.

NOTICE: This tab can only be displayed if the OpenScape & SIP Provider has been selected as default provider during the OpenScape Fusion Client installation.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 15

Configuration and SettingsAudio Schemes TabTo set the audio schemes, select in the Settings dialog the Audio Schemes tab.

NOTICE: You can perform the audio device settings while logging in and also during operation.

You can add audio schemes and modify or delete single audio schemes. This makes it easy to program different audio options (for example, on different hardware) and then select the appropriate scheme you want to use.

Adding an audio scheme

A click on the Add... button is the first step to specify a new audio scheme. The following dialog opens:

Enter an expressive text for the audio scheme next to Description. This text appears in green (the audio scheme is available) or red writing (the audio scheme is unavailable) in the list of configured audio schemes. A31003-S5070-U120-4-7619, 01/201416 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAudio Schemes Tab Select the audio hardware for voice recording under Voice recording. You determine the audio hardware for voice playback under Audio

Response. Next to Additional speaker, you optionally select the audio hardware for the

loudspeaker to enable the open listening feature. If an additional speaker has been selected here and this audio scheme is active, the Softphone menu of the Call Control as well as the Softphone toolbar of the Video window display the icon for the open listening feature.

NOTICE: The hardware for additional speaker and audio response must be different.

You determine the audio hardware for the ring tone next to Signal response. Next to Controller you select the audio hardware for controlling special

hardware functions.

NOTICE: Components of an audio scheme currently locally unavailable are represented in brackets. The entire audio scheme is then considered unavailable. The next available audio scheme may then be used.

Echo cancelling Enable/DisableSelecting the Enable option activates echo cancelling.This will remove unwanted echo signals during voice transmission. Echo cancelling is disabled by default but we recommend to activate it.

Echo cancelling delay (ms)During an active call (for example in an audio conference), feedbacks may occur between speaker and microphone. The signal that the speaker sends is picked up by the microphone and transmitted in addition to the actual voice signal as so-called echo signal with a slight delay. The Echo cancelling delay (ms) specifies the possible delay time between sending the loudspeaker signal and its being picked up by the microphone. The delay influences the echo cancelling efficiency. A delay of 70 ms is assumed by default but depending on the system used this value may deviate and needs to be adjusted accordingly. The values you can select for this setting are 0 ms, 70 ms or 140 ms.

NOTICE: Before you change the Echo cancelling delay (ms) please consult your system administrator.

Selecting/activating audio schemes

To select an audio scheme, click the one you want in the list of audio schemes.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 17

Configuration and SettingsModules TabChanging an audio scheme

You can edit the settings of the selected audio scheme by clicking on the Change... button. The following dialog opens:

The settings you can perform here are identical with the settings for a new audio scheme.

Deleting an audio scheme

You can remove a selected audio scheme from the list of configured audio schemes with a click on the Delete button.

Audio scheme sequence

You can use the audio scheme sequence to influence the required audio hardware selected. After the user has logged in, the OpenScape Fusion Client checks the audio hardware specified in the audio schemes and processes the schemes one after the other from top to bottom. If all components set for a scheme are available and ready for operation, this scheme is used for operating the OpenScape Fusion Client.

You can change the sequence of an audio scheme with the up and down buttons.

Click the Refresh button to check the availability of added audio schemes and to display the scheme currently used.

3.2 Modules Tab

The OpenScape Fusion Client structure consists of different modules. Each module provides an individual feature. During the setup only those modules are automatically added to the configuration that are set for the selected default provider - OpenScape Provider or OpenScape & SIP Provider - on the basis of their functionality or features. Such modules are listed on the Modules tab. A31003-S5070-U120-4-7619, 01/201418 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsModules TabThe following figure exemplifies the Modules tab with OpenScape & SIP Provider in use as default provider.

The following table lists the available modules and summarizes their functions. The modules that are automatically loaded with any setup method are indicated with ( ).

IMPORTANT: Modules not listed in the following table must not be installed or activated! If you add modules not described here, considerable problems may occur during the operation of OpenScape Fusion for Microsoft Lync!

Module Description Setup type

Communication Provider1 Enables SIP Service Provider operation. All ( )

Device State This module provides the user interface for changing the device func-tions, thus controls the telephone menu in the Softphone toolbar of the Call Control dialog.

OpenScape & SIP Provider ( )

Notifier Toast (Desktop Alerts)1

This module controls the display of a notification window that appears dynamically at the bottom right screen margin.

All ( )

ODC Remote Control Manager1

This module enables the communication between OpenScape Fusion Client and OpenScape Fusion for Microsoft Lync as well as accessing the OpenScape UC Application features via the Microsoft Lync user interface.

All ( )

OpenScape Provider This module is in charge of connecting an OpenScape UC Application system.

All ( )

SIP Service Provider This module enables the OpenScape Fusion Client to perform SIP telephony services.

OpenScape & SIP Provider ( )A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 19

Configuration and SettingsAdvanced Tab3.3 Advanced Tab

On the Advanced tab you can perform the applications main settings. The single main settings are subdivided in sub-settings.

Depending on the setup mode - OpenScape Provider or OpenScape & SIP Provider - you can perform the following main settings listed in the left-hand section: General (both setup modes) Device State (both setup modes) Webbrowser (both setup modes) OpenScape Provider (both setup modes) SIP Service Provider (OpenScape & SIP Provider). WebHidden Main Window (both setup modes)

Sound control1 This module is in charge of audio control (audio buttons, menu volume, volume control, additional speakers button).


Video viewer This module is in charge of displaying the Video window. OpenScape & SIP Provider ( )

Webbrowser This module enables opening frequently accessed internet pages directly in the web browser of the OpenScape Fusion Client.

All ( )

WebHidden Main Window1 This module controls the opening of dialogs via the tabs Call, Confer-ences and Settings in the GUI of the Microsoft Lync client.


1 For this module no Settings are possible or required on the Advanced tab.

Module Description Setup type A31003-S5070-U120-4-7619, 01/201420 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab Notifier Toast (Desktop Alerts) (both setup modes).

3.3.1 General Settings

The General settings include the following sub-settings.

3.3.1.1 General Configuration

NOTICE: You can perform these settings while logging in and during operation.

You can select a pre-defined and coordinated color scheme to adjust the color layout for the user interface of your OpenScape Fusion for Microsoft Lync. To do this, select on the tab Advanced > General > General.

In the right-hand section of the Advanced tab you can perform the following settings: Activating the Automatically run program when I log on to Windows

option starts the OpenScape Fusion Client automatically when you perform your Windows logon to the system.

Open main window:In this input field you can define a key or hotkeys considered System-wide keyboard tokens (Hotkeys) to reopen the main window or to move it to the foreground when it is hidden or minimized. The cursor is automatically positioned in the input field of the main menu.If you have selected a phone number in another application and then press the hotkey defined here, the phone number appears in the input field of the main menu and is automatically dialed by the program.

NOTICE: The system-wide keyboard token (hotkey) is also available during operation in restricted mode.

IMPORTANT: System-wide means in this case that no other application executed on your computer in parallel to the OpenScape Fusion Client will react to these keys. Be sure not to enter keys or hotkeys allocated in other programs or in the Windows environment with functions you want to use.

Admissible keys or hotkeys are: [F2] to [F11], also in combination with Shift or [Ctrl],A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 21

Configuration and SettingsAdvanced Tab Letter keys A to Z and the digit key 0 to 9, also in combination with [Ctrl], The hotkey Shift + [Esc], Blank key, [Alt] + Shift + [Ctrl].

NOTICE: You must not define the function keys [F1] and [F12] as hotkeys.

To specify hotkeys, click in the input field and push the desired key or hotkey. The desired key or hotkey is displayed in the input field.

3.3.1.2 User Data

NOTICE: When using OpenScape Fusion for Microsoft Lync, the user data settings are meaningless, because you cannot access the Instant Messaging feature of the OpenScape UC Application with this client.

You can enter your First and Last Name here as well as insert your Own image. This image is only used during a chat (instant messaging). It will not be stored on the server and not transferred, i.e. it is not visible for the chat partner.

You can add your image via the Loading... button. Select the relevant image file in the open file selection dialog. Then click the Open button. The selected image appears in the Own image section.

Clicking the Delete button removes the image. A31003-S5070-U120-4-7619, 01/201422 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab3.3.1.3 Starting the Program

NOTICE: The settings for the program start are only available during operation.

Select on the tab Advanced > General > Program Start to edit the options for starting the OpenScape Fusion Client.

You can define the following settings for the program start: Profile to be selected

When you select this option, the login dialog displays the field for selecting a profile. If this option is not selected, there are no profile-specific administration functions available in the Logon dialog.Activate this setting, for example, if you want to use the same Windows user account in different locations. Profile-specific parameters are therefore considered during logon.

NOTICE: Profile-specific information is always necessary for user logon. Consequently, the Profile field may only be masked out in the Logon dialog if only one profile is used. This profile must be created at the first program start after the installation.

Configuration AlternativesYou can use this setting to specify whether and if so which configuration options shall be available to a user when logging on. The following options are available: Admit Settings and Profile administration

The complete list of management features as well as the Settings option is displayed in the menu of the Manage button when you click on the Manage button. The Add Profile... button appears in the Logon dialog in addition.

Hide Settings and Profile administrationYou cannot access the menu of the Manage button. The Add Profile... button is hidden.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 23

Configuration and SettingsAdvanced Tab Only accept settingsThe Settings entry is displayed in the Manage button menu after you have clicked on that button. The other management functions are not available. The Add Profile... button is hidden from the login dialog.

Settings for the LIN modeThis option controls how an LIN (Local Identification Number) is entered in the logon dialog. The LIN can be used to pinpoint emergency calls by assigning location numbers to buildings, building section numbers, etc.

NOTICE: Please obtain detailed information about configuring an LIN number in a HiPath 4000 from the documentation of the respective HiPath 4000 PBX.

IMPORTANT: OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 4000.

The following options are available: Suppressed (no entries)

The LIN field is not displayed in the login dialog.

NOTICE: If the Suppressed (no entries) option was selected and no password was assigned to the user, the program starts automatically without displaying the logon dialog.

Optional (empty input field)The LIN field appears blank in the Logon dialog and need not be filled in for logging on.

Optional (display last entry)The LIN field is displayed in the Logon dialog. The LIN from the last logon is set by default. The field can be left blank for logon.

Mandatory (empty input field) The LIN field appears blank in the Logon dialog and need to be filled in for logging on.

Mandatory (display last entry)The LIN field is displayed in the Logon dialog. The LIN from the last logon is set by default. The field must be filled out for logon.

NOTICE: If you want to see the Logon dialog every time you start the program but do not wish to assign a password, select the Optional (empty input field) option. A31003-S5070-U120-4-7619, 01/201424 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab3.3.1.4 Changing the Connection Status

NOTICE: Options for editing settings that change the connection status are only available when activated during logon, not when activated during live operation.

Depending on the display mode specified in normal mode you may want the display mode to reflect a change of connection status. For example, if the main window is minimized in connection-free status, you can perform a setting that automatically places the main window back on top in the case of incoming or outgoing calls.

To edit these options, select on the tab Advanced > General > Change of connection status. You can define the display mode of the program for any connection status.

There are the following connection statuses: Without connection

There is no connection (no connection request, no connection setup, no active connection).

Connection setupYou set up a connection to another station, for example a call connection, by dialing a phone number.

Active ConnectionThere is an active connection. This may be an active call.

Connection requestYou receive a connection request, for example an incoming call.

You can determine how OpenScape Fusion for Microsoft Lync displays the single connection statuses in case of a connection status change. The display mode can change to: (no changes)

The current display is not modified.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 25

Configuration and SettingsAdvanced Tab normal/positionedThe main window is reset to the active status (normal or positioned) in which it was before it was minimized. OpenScape Fusion for Microsoft Lync reappears on the desktop.

minimized/hiddenThe main window is minimized or hidden. It is hidden if you did not select the icon display in the notification area settings.

The time entered in the after field for all connection statuses and all display modes indicates for how many seconds the specified display mode is to be active after a connection status change. This setting ensures that OpenScape Fusion for Microsoft Lync is automatically minimized/hidden again within a certain period after a connection has ended.

3.3.1.5 Task Bar and Notification Area

NOTICE: Options for editing settings for the Windows task bar and notification area of the Windows task bar are only available when activated during logon, not when activated during operation.

To edit the options for displaying the OpenScape Fusion Client in the Windows task bar and in the notification area of the Windows task bar, select on the tab Advanced > General > Task Bar and Notification Area.

Symbol in notification areaThe options in this section control the display of a symbol (called OpenScape Fusion Client symbol for the remainder of this documentation) in the notifi-cation area of the Windows task bar as soon as OpenScape Fusion Client has been started. Normal main window

This option is active by default. Before you change this setting, consult your system administrator.

Minimized main windowThis option is active by default. Before you change this setting, consult your system administrator.

Entry in task bar and task manager This option controls the display of an entry for the OpenScape Fusion Client in the Windows task bar and in the Windows task manager as soon as the OpenScape Fusion Client has been started. It is active by default. Before you change this setting, consult your system administrator. A31003-S5070-U120-4-7619, 01/201426 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab3.3.1.6 Program Update

NOTICE: Options for editing program update settings are only available when activated during logon, not when activated during live operation.

On the Advanced > General > Program Update tab you can perform various settings to automate the search for updates.

The following options are available for configuring the automatic program update: Never

Program updates are never searched for. Every time the program starts

When you start OpenScape Fusion for Microsoft Lync, a more recent version is searched for in the memory location specified under Folder.

Periodically while program runningWhile OpenScape Fusion for Microsoft Lync is being operated, a more recent version is searched for in the memory location specified under Folder and during the period defined under Interval (minutes).

Interval (minutes)Defines the time interval in which a more recent program version is searched for in case of a periodical check. You specify the time interval in minutes.

Specify in the Folder input field the path to the setup folder under which updated program versions shall be found. You can also click on the browser button ... and select the desired folder.

NOTICE: If the update folder of the program is stored on another computer in the network, specify the path to the setup folder in the UNC (Uniform Naming Convention) format, for example \\server name\path. Before you do that, verify that you have the privileges required for accessing this computer.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 27

Configuration and SettingsAdvanced Tab3.3.1.7 Central Configuration

NOTICE: Options for editing the central configuration settings are only available when activated during logon, not when activated during live operation.

In cases where a Deployment Service (DLS or central configuration) is available on the network for an installation, the settings for the OpenScape Fusion Client can also be stored centrally. In such cases, the parameters for accessing the central configuration must be entered in the OpenScape Fusion Client, so that the centrally stored parameters can be retrieved.

To edit the settings for the central configuration, select on the tab Advanced > General > Central Configuration.

The following settings are required for using the central configuration: Connection

If you have configured using a central configuration during the installation, select the required setting under Connection. The following options are available: No use

No central configuration. Complete use

Complete use of the central configuration. Only for encryption

The central configuration is exclusively used for encoding the voice signaling.

Server (DLS)Enter the IP address in the Server field and the port number of the DLS server in the Port field. The DLS port is the port number used for accessing the central server.

Client (DLC) A31003-S5070-U120-4-7619, 01/201428 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab Select the client Address. You can either use Detect automatically for the entry or select the IP address(es) specified in the client computer configuration. Furthermore, you can enter an IP address manually.

NOTICE: If you use central configuration here and have multiple network cards and/or multiple IP addresses on a network card, you must deactivate the Detect automatically option and manually configure the IP address/MAC address to be used. The IP address/MAC address set here is then transferred to the connected DLS.

In the Port field, enter the number of the local port under which the OpenScape Fusion for Microsoft Lync responds to queries from the central server.

In the Network card combo box select the network card ID used for DLS-server exchange. The options available here are Detect automatically or the network card IDs configured on the computer.

NOTICE: IDs of network cards no longer available in the computer are listed in brackets ( ).

NOTICE: These settings are entered by default if the central configuration is used during the OpenScape Fusion for Microsoft Lync setup.

3.3.2 Device State Settings

The Device State provides the user interface for changing the device functions, thus controls the telephone menu in the Softphone toolbar of the Call Control dialog. Since no additional settings are required for this module, no editing param-eters can be selected.

3.3.2.1 Line Settings

NOTICE: Options for editing line display settings are only available when activated during live operation, not when activated during logon.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 29

Configuration and SettingsAdvanced TabYou define the line display options on the tab Advanced > Device State > Lines. You can select the lines you wish to display in the Lines window from the list of configured lines.

In the Display line status section you can define the icon size (Large icons or Small icons) for the line options displayed in the Lines window. Normal View

Define the icon size in the Lines window. Anchored View

Define the icon size in the Lines window. Symbols

You can also specify whether the symbols in the Lines window are to appear in Gold or in Silver-Gray.

All configured lines are listed in the Lines to be displayed section. Select here the lines to be displayed in the Lines window. Only the lines activated here can later be operated in the Lines window.

3.3.3 Web Browser Settings

NOTICE: You can edit the web browser settings during login and operation. To do this, click on the Manage button in the Logon dialog or on OpenScape Client Options in the OpenScape Fusion for Microsoft Lync context menu.

In daily operation you can directly open frequently visited internet pages in the web browser of the OpenScape Fusion Client without having to leave the Microsoft Lync client. The selectable internet addresses are configured in the Internet pages section and subsequently offered as selection options in the OpenScape Fusion for Microsoft Lync context menu under the option View > Webbrowser. A31003-S5070-U120-4-7619, 01/201430 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab3.3.3.1 Internet Page Settings

If you want to perform web browser settings, click on the Internet pages option in the Webbrowser area.

Here you can add a new internet page, edit already configured web pages or delete them. The following operating elements are available in this dialog: Add...

A click on this button opens the following dialog:

In this dialog you can configure a new internet page address for the web browser. Name

Enter an expressive name for the desired internet page in this field. This name appears during operation in the OpenScape Fusion for Microsoft Lync context menu under the option View > Webbrowser and enables invoking the respective internet page.

AddressEnter the URL of the desired internet page in this field.

Change...A click on this button opens the following dialog:

In this dialog you can change the already configured Name and the Address of a selected internet page.

NOTICE: The corresponding button remains inactive until you select an entry in the list of configured internet pages.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 31

Configuration and SettingsAdvanced Tab DeleteA click on this button removes a selected entry from the list of configured internet pages.

NOTICE: The corresponding button remains inactive until you select an entry in the list of configured internet pages.

3.3.4 OpenScape Provider Settings

The OpenScape Provider module is in charge of connecting the OpenScape UC Application system. This module must be configured correctly to grant access to the entire functionality of the OpenScape UC Application.

The following settings are available for configuring the OpenScape Provider module: Connection Web Access Web Conference Conference

3.3.4.1 Connection

You must configure the login and communication parameters in the OpenScape Provider for connecting the OpenScape UC Application system.

NOTICE: You can perform the login and communication parameter settings of the OpenScape Provider only during logon.

Select on the tab Advanced > OpenScape Provider the Connection option.

The can perform the following Login Parameters settings in this dialog: A31003-S5070-U120-4-7619, 01/201432 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab Use the Windows logon (SSO)Activating this option determines that Single Sign-On shall be used for your logging on to the OpenScape UC Application system. This requires the Single Sign-On feature to be active in your system. Logging on then occurs automat-ically with the Windows logon data if you are already logged in at your workstation. In this case, leave the input fields Login and Password for logging on to the OpenScape UC Application system empty and ensure that the FQDN of the OpenScape UC Application application computer is entered in the Server input field.

Use Windows AuthenticationIf Windows authentication is active at your system, you can enable this option to determine that your Windows logon data shall be used for logging on to the OpenScape UC Application system. In this case, the data you use for logging on to your workstation must also be entered in the Login and Password input fields for logging on to the OpenScape UC Application system.

LoginEnter the ID your system administrator has provided for logging on at the OpenScape UC Application system.

PasswordEnter the password your system administrator has provided for logging on at the OpenScape UC Application system.

Confirm PasswordEnter the above password once again to avoid typing errors.

NOTICE: To authenticate the user the integrated OpenScape Web Client places a cookie in the corresponding folders of your browser that must not be deleted. Therefore, make sure that the option to automatically delete cookies is not active when you shut the browser down. For example, the Microsoft Internet Explorer option Cookies under Tools > Internet options > General > Browsing history > Delete browsing history on exit > Delete... must not be active. Closing any browser window would otherwise disconnect you from the system and you would have to log on again. Do not delete the cookies manually either.

Change PasswordAfter a click on this button you can define your own password for logging on at the OpenScape UC Application system in the following dialog:

Old PasswordEnter your current password.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 33

Configuration and SettingsAdvanced Tab New PasswordEnter your new password.

Confirm New PasswordEnter your new password once again to avoid typing errors.

OKA click on this button applies the password settings you have performed.

CancelA click on this button discards the password settings you have performed.

The can perform the following Server Communication Parameters settings in this dialog: Use standard proxy configuration

This option should be enabled. Your system administrator will tell you whether or not to change this setting.

Secure Communication via HTTPSThis option is active by default. Your system administrator will tell you whether or not to change this setting.

ServerEnter here the FQDN of the OpenScape UC Application application computer.

PortThis field defines the port number for communicating with the OpenScape UC Application system. When you enable the Secure Communication via HTTPS check box, port number 4709 is automatically entered in this field. If the Secure Communication via HTTPS option is disabled, the port number field is automatically allocated with port number 4708. Your system adminis-trator will inform you about whether or not these settings should be changed.

3.3.4.2 Web Access

NOTICE: You can perform the OpenScape Provider Web Access settings only during login.

Web access is a part of the OpenScape Web Client, which, in turn, is installed on the front-end computer of the OpenScape UC Application system. Select under Advanced > OpenScape Provider the Web access option.

The following settings are required for the OpenScape Provider Web Access. A31003-S5070-U120-4-7619, 01/201434 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab Use default Connection AddressThis option is active by default. If you wish to use another connection address, you need to disable this option first. Subsequently, you can specify the desired connection address in the Server field.

Secure Communication via HTTPSActivating this option determines that a secure connection is set up via HTTPS for the communication between OpenScape Fusion for Microsoft Lync and the OpenScape UC Application system.

Server

NOTICE: You can edit this field only if the Use default Connection Address option is disabled.

The URL of the OpenScape UC Application front-end computer must be entered in this input field in the following format:

or in case of selected Secure Communication via HTTPS option:

IMPORTANT: Depending on your OpenScape UC Application system environment the front-end and application computer may be installed on the same computer system. In this case, the front-end and application computer FQDNs are identical.

PortWhen you enable the Secure Communication via HTTPS check box, port number 8443 is automatically entered in this field.When you disable the Secure Communication via HTTPS check box, port number 7789 is automatically entered in this field.

3.3.4.3 Web Conference

Under the Web Conferencing option on the Advanced > OpenScape Provider tab you find information about the available web conferencing applications on your communications system.

NOTICE: The Web Conferencing option is only available during operation and not while you log in.

In the right-hand section of the Settings dialog the OpenScape UC Application system reports the available web conferencing applications and indicates which parameters are required for using them. An individual configuration page in the

http://

https://A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 35

Configuration and SettingsAdvanced Tabform of a tab is created for each application. The parameters specified there must be defined for using the application. The OpenScape Web Collaboration web conferencing application is shipped with OpenScape UC Application by default.

3.3.4.4 Conference

This option lets you pre-set the connection direction (dial-in or call from the conference system) for open and moderated Meet Me or Ad-hoc conferences.

NOTICE: You can edit the settings on the tab Advanced > OpenScape Provider > Conference while you log in or during operation.

The following options are available in the Dial-in/dial-out default settings for open conferences section: Dial-in

When you select this option, the users who take part in an open Meet Me or Ad-hoc conference need to dial into the conference by themselves.

Dial-outWhen you select this option, the users who take part in an open Meet Me or Ad-hoc conference are called by the conference system.

The following options are available in the Dial-in/dial-out default settings for moderated conferences section: Dial-in

When you select this option, the users who take part in a moderated Meet Me or Ad-hoc conference need to dial into the conference by themselves.

Dial-outWhen you select this option, the users who take part in a moderated Meet Me or Ad-hoc conference are called by the conference system.

3.3.5 SIP Service Provider Settings

NOTICE: To edit the SIP Service Provider settings you must open the Settings dialog during the program start. Click on the Manage button in the Logon dialog for this purpose. A31003-S5070-U120-4-7619, 01/201436 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced TabBy setting the SIP Service Provider you configure OpenScape Fusion for Microsoft Lync for use as softphone at an SIP communications system.

To edit the SIP Service Provider settings, select on the tab Advanced > SIP Service Provider. Then click on one of the following settings.

3.3.5.1 System Services

NOTICE: You can perform these settings during login only.

Select under Advanced > SIP Service Provider > System services the server type with which OpenScape Fusion for Microsoft Lync is connected.

Server Type

OpenScape Voice/hiQ4200Select this server type if the OpenScape Fusion Client is connected to an OpenScape Voice or a hiQ4200.

OpenScape Voice/hiQ4200 without videoSelect this server type if the OpenScape Fusion Client is connected to an OpenScape Voice or a hiQ4200 without video support.

HiPath 3000/OpenOffice EESelect this server type if the OpenScape Fusion Client is connected to this server.

NOTICE: OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 3000.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 37

Configuration and SettingsAdvanced Tab HiPath 3000 >=V8Select this server type if the OpenScape Fusion Client is connected to an HiPath 3000 V8 or later.

NOTICE: OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 3000.

HiPath 4000 >=V6Select this server type if the OpenScape Fusion Client is connected to an HiPath 4000 V6 or later.

NOTICE: OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 4000.

Default without Video/Instant MessagingSelect this server type if the OpenScape Fusion Client is connected to any SIP-protocol-based SIP server. In this case the video and instant messaging features are not supported.

CustomIf you select this server type, you can individually activate the support for the following features for the connected communications system (if available):

Server services

Video connectionsEnables connections for exchanging video images.

Instant Messaging connectionsEnables connections for exchanging instant messages.

Additional lines/stationsEnables the Lines module window.

Extended call functions/call forwardingsEnables extended features and functions, such as Transfer.

Suppress blind transferThe "Blind Transfer" feature (transfer to a device or subscriber) is not supported by this PBX.

You determine the number of supported features (server services) by selecting the relevant option in the Server Type combo box. The user cannot change this. The following table shows which features are supported by which server type. A31003-S5070-U120-4-7619, 01/201438 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced TabNOTICE: If a listed server service is active, the associated features and elements such as buttons, menu options, module windows, etc. are also active in OpenScape Fusion for Microsoft Lync. These controls are unavailable or inactive if the associated server service is not active.

3.3.5.2 Connection


Server Type Server Services

OpenScape Voice/hiQ4200 Video connections Additional lines/stations Extended call functions/call forwardings

OpenScape Voice/hiQ4200 without Video

Additional lines/stations Extended call functions/call forwardings

HiPath 3000/OpenOffice EE OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 3000/OpenOffice EE.

HiPath 3000 >=V8 OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 3000.

HiPath 4000>=V6 OpenScape Fusion for Microsoft Lync has not been released for operation at a HiPath 4000.

Default without Video/Instant Messaging

None of the listed services is supported.

Custom You can individually activate the support of the features for the connected communications system (if avail-able):A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 39

Configuration and SettingsAdvanced TabSelect the entry Advanced > SIP Service Provider > Connection. Enter the different connection settings for OpenScape Fusion for Microsoft Lync at the connected communications system.

ProtocolSelect the transport type for the transport protocol. The available options are UDP, TCP, and TLS.If you operate OpenScape Fusion for Microsoft Lync at an OpenScape Voice with connection to an OpenScape Media Server, tones, announcements and conference data can be transmitted encrypted via the SRTP protocol. In this process, the keys for data encryption are negotiated on the basis of the SDES security model and exchanged via the SIP connection. It is therefore important to select the TLS protocol for such connections at this point of the SIP Service Provider configuration.

IMPORTANT: Furthermore, you need to set Port 5061 in the SIP Signaling section under Advanced > SIP Service Provider > Port restrictions.

Time-To-Live (sec.)This is an SIP-specific timer for some kind of heartbeat procedure: So that the SIP server does not put an inactive subscriber out of action, OpenScape Fusion for Microsoft Lync needs to register with the SIP server in intervals specified in the Time-To-Live (sec.) field.

IMPORTANT: This value should only be modified by your system administrator.

Own IP addressThe Own IP address must be known for the IP connection of the OpenScape Fusion for Microsoft Lync. If the OpenScape Fusion for Microsoft Lync is connected to a network adapter to which a unique IP address has been assigned, select the Detect automatically setting. If the network card is assigned multiple IP addresses or if the network card cannot be reached directly, for example, via the ACME/Session Border Controller, all addresses are listed in the list box and you can select the required one. A31003-S5070-U120-4-7619, 01/201440 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced TabSIP Session Timer

Time limitationActivate this option to specify whether the validity of active sessions should be monitored by means of heartbeat procedures.

Duration (90-3600 sec.)Specify here the duration of the timer in seconds (admissible range 90 - 3600 sec.). Value 0 means the timer is off.

Transaction Timer

Duration (3000-32000 ms)The OpenScape Fusion Client expects a response from the SIP server to its SIP request (for example when setting up an SIP connection) within this period. The default value set for this parameter is 32000 ms. When this period has expired and the OpenScape Fusion Client has not yet received an answer from the SIP server, an error message is generated. An example is the error message Request Timeout, in the case that the network can be reached but the SIP server temporarily or permanently cannot.

NOTICE: The required details are provided by your administrator or PBX administrator.

TLS Connectivity Check

If OpenScape Fusion for Microsoft Lync is connected to an OpenScape Voice via the TLS protocol, the connection to the PBX can be regularly checked. As soon as a connection breakdown has been detected, the program attempts automati-cally to re-establish the connection to the PBX.

NOTICE: You can change the settings for monitoring the TLS connection to the OpenScape Voice after you have selected the TLS option under Protocol.

Enable CheckIf a tick is placed in the Enable Check check box (default settings), monitoring the TLS connection is active.

Interval (60 - 600 sec.)With this parameter you can define an interval of 60 sec. to 600 sec. in which the existence of the TLS connection to the OpenScape Voice is checked. The default value is 120 sec.

3.3.5.3 Main Line

NOTICE: You can perform these settings during login only.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 41

Configuration and SettingsAdvanced TabSelect Advanced > SIP Service Provider > Main line to define the parameters for the OpenScape Fusion for Microsoft Lync main line.

NOTICE: The administrator of your SIP communications system provides you with the required details.

UserFor logging on to the SIP communications system you must enter a unique OpenScape Fusion for Microsoft Lync phone number/user address.If you leave this field empty, logging on to the SIP communications system (for example OpenScape Voice) will fail. In this case it is not possible to use OpenScape Fusion for Microsoft Lync as SIP softphone.

ViewEnter the complete name. The text is transmitted as subscriber name to your connection partners. This text is also used as a description of the primary line in the Lines window.

Tooltip textThe Tooltip text appears when the mouse pointer is moved close to the main connection line in the Lines window.

LoginEnter here the SIP ID that has been configured for authenticating at the SIP communications system.

PasswordEnter here the SIP password that has been configured for the SIP ID specified under Login.

NOTICE: The administrator of your SIP communications system provides you with the required details.

You can define a connection target in the Immediate connection section. This target is automatically called after you have picked up the receiver or pushed the corresponding headset key (pick up/put down receiver), and after a configurable period has elapsed, in which you have not dialed a phone number. A31003-S5070-U120-4-7619, 01/201442 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab AddressEnter here the phone number or SIP address to be automatically called after activating the line (for example after picking up the receiver or pushing the corresponding key (picking up/putting down the receiver) of your headset).

IMPORTANT: You can use the Immediate connection feature only with headsets that have a function key picking up/putting down the receiver, such as the headset USB adapter GN 8120 USB and other products by manufacturers GN Netcom and Plantronics.

Delay (sec.)This entry specifies the delay after which the above address is to be dialed. If the delay is set to 0, the immediate connection is set up without delay.

KeysetActivate this check box to configure your OpenScape Fusion for Microsoft Lync as Keyset. A Keyset is a telephone that can support several lines and on which each line is represented by a key with LED. As soon as you have defined at least one assignment, this check box becomes automatically active. In this case the setting can only be deactivated by deleting the additional line. If your OpenScape Fusion for Microsoft Lync is connected to an OpenScape Voice PBX, the user of a single line (i. e. only one main line and no additional lines are configured) must activate the check box for logging on to the system.

Private usageActivating this check box defines this line as private line. That is, if you use this line, other stations with a secondary line do not receive any status change messages on your call number/user address.

NOTICE: The administrator of your PBX provides the required details.

3.3.5.4 Additional Lines

IMPORTANT: Using Additional Lines with OpenScape Fusion for Microsoft Lync has not been released.


In OpenScape Fusion for Microsoft Lync your connections are conducted via lines. Every user has at least one separate line individually assigned and used only by that specific user (main line). If supported by the communications system connection, SIP users can use additional configured lines or share them with A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 43

Configuration and SettingsAdvanced Tabother SIP users. The choice of available lines is defined in the connected commu-nications system. Further lines can be defined for the user on the Advanced tab under SIP Service Provider > Additional lines.

Previously configured additional lines are displayed in the list. You can add additional lines, change the settings of available additional lines or delete additional lines.

Adding additional lines

After clicking the Add... button you can define an additional line for the user. The following dialog opens:

Under User enter the phone number of the SIP user. Enter an expressive text in the Display field. This text is transmitted as name

information to your connection partners. Furthermore, this text is displayed as description of the respective line in the Lines window.

The Tooltip text appears when the mousepointer rests on the connection line in the line window.

LoginEnter your login here. A31003-S5070-U120-4-7619, 01/201444 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab PasswordIf the authentication was configured on the server, you need to enter you password in this field.

In the Immediate connection section you can configure an immediate connection for the main line. Address

Use this input field to specify the address to be dialed after the line has become active (for example after lifting the handset).

Delay (sec.)This entry specifies the delay after which the above address is to be dialed. If the delay is set to 0, the immediate connection is set up without delay.

Private usageActivating this option defines this line as private line. That is, if you use this line, other stations with a secondary line do not receive any status change messages on your call number/user address.

NOTICE: The required details are provided by your OpenScape UC Application or PBX administrator.

You can select the main line and all additional lines configured here in the OpenScape Fusion for Microsoft Lync context menu in the notification area of the Windows taskbar under View > Lines. The Lines window, on the other hand, only contains lines specially activated and suitable for editing.

Changing additional lines

After clicking the Change... button you can edit the already configured settings of a line. The following dialog opens:A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 45

Configuration and SettingsAdvanced TabThis dialog provides the same settings as you find them in the dialog for setting a new line.

NOTICE: You cannot change the entry in the User input field.

Deleting additional lines

You can remove a selected line from the list of configured lines with a click on the Delete button.

3.3.5.5 Line Parameters

NOTICE: The line parameters settings are only required in combination with configured additional lines and can be performed during login only.

IMPORTANT: Because using additional lines with OpenScape Fusion for Microsoft Lync has not been released, the default line parameters options must be kept.

Select under Advanced > SIP Service Provider the Line parameters option. In the displayed dialog you can perform the following settings:

Accept calls automaticallySelect an option in this combo box to define which criteria are used for accepting calls on a specific line by lifting the handset or pushing the headset key or .The following settings are available: From the preferred line or the line that has been ringing the longest

(default) From the line that has been ringing the longest From the preferred line or the line that was called the longest A31003-S5070-U120-4-7619, 01/201446 OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide

Configuration and SettingsAdvanced Tab From the line that was called the longest Only from the preferred line for incoming calls

Line selection for outbound callsSelect an option in this combo box to define which criteria are used for accepting calls on a specific line by lifting the handset or pushing the headset key or .The following settings are available: On the preferred line (default) On the next free line (lines always considered from first to last) On the last line used No automatic line seizure

Signaling type for second call waiting on another lineSelect an option in this combo box to define if and how OpenScape Fusion for Microsoft Lync should signal inbound connection requests if an active call is in progress when you receive a second connection request on another line.You can choose between: Special alert tone (default) Normal alert tone No Alert tone

Behavior on switching the lineSelect an option in this combo box to determine active-call handling in OpenScape Fusion for Microsoft Lync for the case that you answer another connection request: Places active call on hold (default) Ends (disconnects) the active call

In the Immediate connection for the device section you can configure an instant connection for your device. Address

Use this input field to specify a number to which a connection is automatically set up independently from the line-specific immediate-connection settings.

Delay (sec.)This entry specifies the delay after which the number specified under Address is to be dialed. 0 seconds here means an immediate connection without delay.

NOTICE: If values have been configured for a device-specific and a line-specific immediate connection, the lower delay setting is used. If the delay time settings are identical for the line and device, the immediate connection is set up first for the line.A31003-S5070-U120-4-7619, 01/2014OpenScape UC Application V7 OpenScape Fusion for Microsoft Lync, User Guide 47

Configuration and SettingsAdvanced Tab3.3.5.6 Registrar


Select under Advanced > SIP Service Provider > Registrar to define the parameters for the registrar portion of the server.

ServerEnter the IP address or server name of the registrar portion of the SIP server.

NOTICE: The necessary details can be obtained from the system administrator.

In the Connection area you can define the port number for the server connection: Use DNS SRV

If this option is active, the settings for the registrar portion of the SIP server are determined by a DNS service. In this case, enter the domain name of the registrar portion of the server under Server.

Use Default Port Depending on the selected transport type, this option for the connection to the registrar portion of the server is active by default.

Use Custom PortIf you select this option, you must enter the port number under Port.

NOTICE: The necessary details can be obtained from the system administrator.

3.3.5.7 Proxy

NOTICE: You can perform these settings during login only. A31003-S5070-U120-4-7619, 01/201448 OpenSca

openscape uc application v7 openscape fusion for microsoft lync user guide issue 1

Documents