opening session final

2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST

COSA Welcome

Marg ScantleburyCOSA Chair


SirsiDynix Welcome and Company Update

Matt Hawkins Chief Operating Officer


Signs


SIGNS OF THE TIMES FOR LIBRARIES

• Today’s libraries face many challenges:– Economic pressures– Changes in library users needs

• Libraries have responded to the signs of the times– New public services, more digital collections– Collaboration efforts

• SirsiDynix is responding to the signs of the times: our focus– Products that are needed today– Services to help libraries be more efficient– Support to keep your system online and optimized – Proactively working together


OUR FOCUS

• SirsiDynix is responding to the signs of the times– Products that are needed today to help you better serve

your users– Services to help libraries get the most from their

technology– Proactively working together to find better solutions to

your problems– Improved support to keep your system online and

optimized


LIBRARY RELATIONS MANAGERS & SERVICES FOR YOUR LIBRARY


LIBRARY RELATIONS MANAGERS • Every customer will have an LRM• Giving you MORE:• Maximize your current technology investments• Orchestrate internal resources to ensure SirsiDynix provides excellent

services during complex customer projects.• Represent customers and their specific needs internally as they impact

technology roadmaps and future service offerings. • Engage with customer libraries, keeping them up-to-date on SirsiDynix

plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate.

WORKING WITH SIRSIDYNIX

Wed 1:30 PM


Wed 1:30 PM


SERVICES YOU NEED• Professional services to keep your library online and optimized

• Data services• Consulting services• Platinum & Premier Platinum Services

• SirsiDynix Mentor:• Training for librarians and staff• 60 days free for COSA conference attendees!

WE ALL NEED A MENTOR

Wed 11:40 AM

WE ALL NEED A MENTOR

Wed 11:40 AM

AT YOUR SERVICETUES 1:50 PM

AT YOUR SERVICETUES 1:50 PM


CUSTOMER SUPPORT• Improving customer support is a primary focus worldwide• 24/5 staffed, multi-lingual operations • Commitments:

– 50% same-day case resolution– 20% faster overall case resolution – Task Force Teams, clear escalation process for cases that are open for

longer periods of time• Results already showing improvement

- Susanne Strong and the APAC support team have worked down the APAC backlog of open cases by nearly 50% bringing it to the lowest level in more than a year!

ASK SIRSIDYNIX ROOM &WORKING WITH

SIRSIDYNIXWed 1:30 PM

ASK SIRSIDYNIX ROOM &WORKING WITH

SIRSIDYNIXWed 1:30 PM

Your feedback makes a difference!


• Product upgrade assistance- Free with your annual maintenance agreement- Contact support to schedule your upgrades, get the benefits of new

product features as they release

• New online Customer Support Center- Check it out in the Ask SirsiDynix Room

OTHER SUPPORT IMPROVEMENTS


Wed 1:30 PM


Wed 1:30 PM


THE SIRSIDYNIX APAC TEAM• Focus on overall growth in the region• Sales: Rick Branham• Regional team in place

– Ding Hengzhong– Continued local project management – Training and implementations– SaaS facility and support in Australia


Wed 1:30 PM


Wed 1:30 PM


SirsiDynix Technology Update

Paul MoxonVice President, Product Management


FROM THIS…


TO…DEDICATED MAINTENANCE TEAMS

• Dedicated development resources to help with escalated cases – patches, patch clusters, & bug fixes

• Core development team focused on next release development

• Works directly with Client Care (Task Force)

• Customers have access to their escalated JIRA issues through Customer Support Center (CSC)


2010 PRODUCT ROADMAP

Q1 Q2 Q3 Q4 Q1 Q22010 20112009

Q4

Symphony 3.4 Symphony 4.0Symphony 3.3.1

DS 4.9

Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22Horizon Virtualization

Portfolio 4.0 Portfolio 5.0

Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1

Director’s Station 4.8.1.1 DS 4.8.2

Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0

Symphony - German

Symphony Patron iPhone App v1.0

Symphony Patron iPhone App v2.0

Library Intelligence (LI) 5.0

Symphony - French Symphony – Spanish & Catalan

Enterprise 4.0

Language Pack Updates for Symphony 3.4

Released

In Development

Planned


• Released Symphony 3.3 & 3.3.1 in 2009– Microsoft SQL Server 2008– Support for VMWare– Major list of enhancements

• Symphony 3.4 - scheduled for Q4, 2010– Item Group Editor– Pull On-Shelf Holds Wizard– XML/Excel Report Output – ‘Right Click’ Shortcuts

SYMPHONY

SIRSIDYNIX SYMPHONY UPDATE

Tuesday, 1:00

SIRSIDYNIX SYMPHONY UPDATE

Tuesday, 1:00


• Horizon 7.5/HIP 3.20 - Q3, 2009– Major technology upgrade for Horizon and HIP– Support for latest database versions – Microsoft SQL Server

2008 and Sybase 15– Support for VMWare Virtualization Q4, 2009– Windows 7 support added in Q1, 2010

• Horizon 7.5.1/HIP 3.21 - Q1, 2011– Productized International features for ALL customers– Stock Rotation Module, Rentals (fees for checkouts),

Circulation restriction by Itype groups, etc.

HORIZONSIRSIDYNIX HORIZON

UPDATETuesday, 1:00

SIRSIDYNIX HORIZON UPDATE

Tuesday, 1:00


• Web Services and iPhone application for Horizon 7.4.x and 7.5.x– Q1, 2011 support for Horizon iPhone mobile application

(BookMyne 2.1)– Will require installation of Horizon Web Services to enable

BookMyne 2.1

HORIZON (Cont’d)


ENTERPRISE

• Enterprise 3.1 – Q2, 2010– Ability to add custom JavaScript– Call number display on hit list– Allow Publication Date Facet to display as a range– Make Federated Search displays consistent with

harvested search results– Patron-facing Help– Bowker ICE Support– Configuration option for specifying a default

pickup library for holds


PORTFOLIO–DIGITAL ASSET MANAGEMENT


PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA

SIRSIDYNIX DISCOVERY PLATFORM UPDATE

Wed, 10:50

SIRSIDYNIX DISCOVERY PLATFORM UPDATE

Wed, 10:50


SIRSIDYNIX WEB SERVICES• SOAP and Restful Web

Services enable: – Symphony & Horizon– Mobile Applications– New Web Sites– Portfolio– New SD Applications– New Customer

Applications– Library Intelligence (LI)

• Continued support of Symphony APIs

ApplicationsApplications

SirsiDynix Web ServicesSirsiDynix Web Services

DataData

e-Library Enterprise Portfolio BookMyne

DiscoveryWeb Services

Staff Mobile

HorizonWeb Services

Catalogs Web Sites Local Docs

Customer Applications

SymphonyWeb Services

Database A Database B ...

THE POWER OF API’S & WEB SERVICESTuesday, 1:30

THE POWER OF API’S & WEB SERVICESTuesday, 1:30


BOOKMYNE – YOUR LIBRARY ON AN IPHONE

• Version 1.2 Available Today– Updated Library list and My Account

pages– Added item call number, current item

location, number of copies, ISBN information, publisher, and published date to Item Details page

– French, German, Spanish language support

– More than 500 libraries are using it

• Version 2.0 - Q4, 2010– Enhanced Search, email, My Lists– Enhanced My Account functions– Find a library by name postal code, address,

etc.– Recommendations Engine: Novelist,

GoodReads, NY Times Best sellers

DIGGING DEEP INTO BOOKMYNE

Tuesday, 3:40

DIGGING DEEP INTO BOOKMYNE

Tuesday, 3:40


FINALLY…WE ARE HERE TO LISTEN & TO HELP

• Matt Hawkins COO

• Rick Branham All-round Superstar

• Liz Pitts Director Global Sales Training

• Chris Berry VP of Software Engineering

• Ken Bonney Supervisor Education Services

• Susanne Strong APAC Client Care Supervisor

• Julianne Hancock Global Marketing Mgr

• Paul Moxon VP of Product Management

• Carol Forlonge Sales Account Manager

• Mala Singapuri Sales Account Manager

• Inga Bozier Library Relations Manager

• Cathy Cusack Application Specialist

• Zichun Liu Client Care Manager, China

• Ding Hengzhong APAC Operations

• Amanda Carlson Library Relations Manager

• Katy Willcock Product Specialist


AND ONE LAST SIGN…


Morning Coffee 10:20 – 10:50

opening session final

Documents

cosa user conference

gold coast signs

gold coast services

cosa conference attendees

gold coast sirsidynix

gold coast customer

focus sirsidynix

sirsidynix room