openathens customer conference - welcome address
TRANSCRIPT
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OpenAthens customer conference 2016
Mike BrooksbankIAM Executive Director
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Creating Connections
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Welcome address1. Housekeeping 2. Overview of agenda3. Organisation overview4. Last year5. Year ahead 6. Questions in panel debate later in day
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Agenda
• Lunch 12.00-13.00 – plus 2 coffee breaks • Two guest speakers – Tracy Gardner and Ken Chad • Product update• Role based break-out sessions • Roundtables after lunch or lightening talks• Q and A with Board• Drinks and close• Feedback form
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Strategic marketing headlines
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New CEO – Jude Sheeran
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Review of FY 15/16• 23 million sessions on our product• New end user authentication point• Local directory integration enhancements• Major technical infrastructure upgrade• 297 change requests and 3708 support calls closed• 92% customer retention • Net Promoter Score of 37• 8% growth – international key• New own-brand website
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Just some of our new customers
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Plans for FY 16/17 onwards
• Increase our annual revenues• Continue international growth• Retain NHS contract• Grow UK FE/HE market• Improve client retention rates• Deliver new publisher product
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Future plans
“We aim to have delighted customers, create a dynamic sales culture, deliver energetic marketing and grow internationally.”
Jon BentleyCommercial Director
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Future plans
“We strive to develop market-led and technically innovative products - fuelled by customer and sector insights.”
Neil Scully Head of Development and Service Delivery
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Thank you for joining us today