open session quarterly and monthly transport indicatorsaugust 2015. in september 2015 diesel prices...
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Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
Quarterly and Monthly Transport Indicators
Recommendation
That the Board:
i. Receives this report.
Executive summary
The attached monthly indicators report provides an overview of AT’s performance against its Statement of Intent (SOI) performance measures. It also provides supplementary information on AT’s public transport, road operations and maintenance, and customer response activities.
The monthly report:
Presents AT-focussed performance statistics, and
Signals whether the organisation is currently on target to meet its year end performance measures.
The report is supplemented this month by the first quarterly report which presents:
Wider information on non-AT factors that impact on the transport system, and
A more in-depth analysis of AT performance results, year-end targets, and any planned corrective action required to ensure performance targets are met.
SOI summary
Prioritise rapid, high frequency public transport Two SOI measures – both on target to meet performance measures
Transform and elevate customer focus and experience
Seven SOI measures – three on target to exceed performance measures, three on target to meet performance measures, one not on target to meet performance measure
Build network optimisation and resilience Seventeen SOI measures – three on target to exceed performance measures, ten on target to meet performance measures, one not on target to meet performance measure, three reported annually with no update this month
Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
SOI summary
Ensure a sustainable funding model One SOI measure – on target to meet performance measure
Develop creative, adaptive, innovative implementation
Two SOI measures – one reported quarterly and one annually with no update for either this month
Please note that solid black bullet points below illustrate information relating to an SOI target.
Other related measures are also provided for the Board’s information. These are shown using white bullet points.
Prioritise rapid, high frequency public transport
SOI summary
Two SOI measures – both on target to meet performance measures
Auckland public transport patronage totalled 80,443,418 passenger boardings for the 12 months to September 2015, increase of +0.5% on the 12 months to August 2015 and 8.8% on the 12 months to September 2014. September 2015 monthly patronage was 6,985,152, an increase of 372,449 boardings or +5.6% on September 2014, normalised to ~ +5.6% accounting for special event patronage.
Rapid and Frequent services totalled 31,251,047 passenger boardings for the 12 months to September 2015, an increase of +1.0% on the 12 months to August 2015. Rapid and Frequent services patronage for September 2015 was 2,834,417, an increase of 305,652 boardings or +12.1% on September 2014.
o Train services totalled 14,636,933 passenger boardings for the 12 months to September 2015, an increase of +1.7% on the 12 months to August 2015 and +22.8% on the 12 months to September 2014. Patronage for September 2015 was 1,362,323, an increase of 243,093 boardings or +21.7% on September 2014, normalised to ~ +21.8%.
o Bus services totalled 60,180,410 passenger boardings for the 12 months to September 2015, an increase of +0.2% on the 12 months to August 2015 and +5.7% on the 12 months to September 2014. Bus services patronage for September 2015 was 5,218,320, an increase of 96,273 boardings or +1.9% on September 2014, normalised to ~ +1.9%.
Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
o Ferry services totalled 5,626,075 passenger boardings for the 12 months to September 2015, an increase of +0.6% on the 12 months to August 2015 and +10.2% on the 12 months to September 2014. Ferry services patronage for September 2015 was 404,509, an increase of 33,083 boardings or +8.9% on September 2014, normalised to ~ +8.9%.
o The proportion of all trips utilising AT HOP was 73.8% in September 2015 (Bus 75.9%, Rail 79.5%, Ferry 27.3%); down from 73.9% in August 2015.
Transform and elevate customer focus and experience
SOI summary
Seven SOI measures – three on target to exceed performance measures, three on target to meet performance measures, one not on target to meet performance measure
Public transport weighted average punctuality in September 2015 was 95.8% (Bus 94.9%, Rail 98.4%, Ferry 98.2%).
90% of customer service requests relating to roads and footpaths received a response within AT’s specified timeframes.1
There were 454 deaths and serious injuries on the local road network in the 12 months to July 2015. The SOI target is to reduce this to 390 during 2015/16.
AT’s quarterly customer satisfaction survey results are available this month and show that:
84% of passengers were satisfied with their public transport service (Bus 83%, Rail 83%, Ferry 89%).
70% of residents were satisfied with the quality of roads in Auckland, with 64% satisfied with the quality of footpaths, and 65% satisfied with road safety in the Auckland region.
1 Please note this result does not yet include all customer service requests received by AT. Additional information will be available once AT’s CRM is upgraded to provide the required details for all requests received.
Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
Build network optimisation and resilience
SOI summary
Seventeen SOI measures – three on target to exceed performance measures, ten on target to meet performance measures, one not on target to meet performance measure, three reported annually with no update this month
Arterial road peak productivity averaged 59.4% in September 2015, down from 61.3% in August 2015, but up from 53.9% in September 2014. The 12 month average to September 2015 was 55.7%.
For the 12 months to September 2015, baseline travel times were maintained on all ten key freight routes monitored under AT’s SOI. During the month of September 2015, baseline travel times were maintained on eight of the ten routes.
38.6kms of the local road network was resurfaced / rehabilitated during September 2015.
Road maintenance standards will be reported in the March 2016 monthly report.
Footpath condition results will be reported in the March 2016 monthly report.
4.2kms of cycleway were added to the regional cycle network during the July to September 2015 period.
A total of 918,479 cycle trips were recorded for the 12 months to September 2015 across the nine key sites monitored by AT. This represents an increase of 2.1% on the 12 months to September 2014.
o Cycle trips in the month of September 2015 were 4.4% higher than in September 2014 across the nine key sites monitored by AT.
o In September 2015, 23.3% of the arterial network was congested in the AM peak; compared with 18.9% in September 2014. The 12 month average to September 2015 is 20.5%.
Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
Ensure a sustainable funding model
SOI summary
One SOI measure – on target to meet performance measure
The PT farebox recovery ratio was 47.9% in August 2015.
Develop creative, adaptive, innovative implementation
SOI summary
Two SOI measures – one reported quarterly and one annually with no update for either this month
The number of car trips avoided through travel planning initiatives will be measured next in the June 2016 monthly report.
On-street parking occupancy will be reported next in the November 2015 monthly report.
o Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in September 2015 was 88.3%.
Attachment
Attachment Number Description
1 Auckland Transport Quarterly Indicators Report 2015/16 – September 2015
2 Auckland Transport Monthly Indicators Report 2015/16 – September 2015
Board Meeting| 27 October 2015 Agenda item no. 11.2
Open Session
Document ownership
Submitted by Jesse Colquhoun
ITP Manager
Christine Perrins
Manager Strategic Transport Planning
Recommended by Peter Clark
Chief Strategy Officer
Approved for submission David Warburton
Chief Executive
Auckland Transport Quarterly Indicators Report 2015/16
September 2015
Attachment 1
Page 2
Table of Contents
1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 3
1 Executive summary
SOI performance summary
16 SOI measures are on target to meet year end performance measures. Seven are on target to exceed.
The following two are not on target to meet year end performance measures:
1) Fatalities and serious injury crashes on the local road network
Reasons / explanations are detailed in page 10 of this quarterly report
2) Annual number of cycling trips in designated areas in Auckland (all day)
Reasons / explanations are detailed in page 11 of this quarterly report
Performance results for four measures are not yet available. Three measures will be made available in March 2016,
with the final measure in June 2016.
29 SOI measures
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 4
Table of Contents
1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 5
2. External indicators
2.1 ANZ Truckometer 2.2 Monthly fuel prices
The average petrol
price has plateaued
in September after a
3.4% decrease in
August 2015. In
September 2015
diesel prices have
increased by 1.7%
compared to August
2015.
Source: Ministry of
Business,
Employment and
Innovation
The ANZ Truckometer
uses NZTA traffic data
as an indicator of
national economic
activity. The September
2015 heavy traffic index
rose by 1.7%
(seasonally adjusted).
GDP growth in the June
quarter was 0.4%, up
from 0.2% in the March
quarter.
Source: ANZ
Truckometer
2.4 State Highway average daily traffic volumes
Compared to August
2014, average daily
traffic volumes in
August 2015 were up
3.5% on SH1 at
Drury, up 1% on SH1
at Tip Top Corner, up
1% on the Auckland
Harbour Bridge and
up 7.2% on SH1
between Orewa-
Puhoi.
Source: NZTA Data
2.3 Auckland fuel sales
Total petrol sales for
the year to August 2015
were 4.6% higher than
August 2014. Diesel
sales in August 2015
were 1% higher than
August 2014.
Source: Auckland
Council fuel tax returns
70
90
110
130
150
170
190
210
230
Jul-0
6
Feb-0
7
Se
p-0
7
Ap
r-08
Nov-0
8
Jun
-09
Ja
n-1
0
Au
g-1
0
Ma
r-11
Oct-1
1
Ma
y-1
2
Dec-1
2
Jul-1
3
Feb-1
4
Se
p-1
4
Ap
r-15
Nov-1
5
Jun
-16
Ce
nts
pe
r lit
re
Diesel Petrol 91
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
200,000
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
Nov-1
4
Dec-1
4
Jan
-15
Fe
b-1
5
Mar-1
5
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
Nov-1
5
Dec-1
5
Ja
n-1
6
Feb-1
6
Mar-1
6
Ap
r-16
May-1
6
Jun
-16
Avera
ge
da
ily tra
ffic
volu
mes
SH1 Orewa-Puhoi Auckland Harbour Bridge
SH1 'Tip Top Corner' SH1 Drury
$39,000
$41,000
$43,000
$45,000
$47,000
$49,000
$51,000
$53,000
$55,000
$57,000
850
950
1050
1150
1250
1350
1450
Ju
l-04
Ju
n-0
5
May-0
6
Ap
r-07
Mar-0
8
Feb-0
9
Ja
n-1
0
Dec-1
0
Nov-1
1
Oct-1
2
Se
p-1
3
Au
g-1
4
Ju
l-15
Ju
n-1
6
GD
P $
m
Tru
cko
me
ter
co
un
ts
ANZ Heavy Traffic Index (LHS) Jan 04=1000
GDP $m (RHS)
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Jul-0
8
Dec-0
8
Ma
y-0
9
Oct-0
9
Mar-1
0
Au
g-1
0
Jan
-11
Jun
-11
Nov-1
1
Ap
r-12
Se
p-1
2
Feb-1
3
Jul-1
3
Dec-1
3
Ma
y-1
4
Oct-1
4
Mar-1
5
Au
g-1
5
Jan
-16
Jun
-16
Litre
s (
mill
ion
s)
Petrol Diesel Total
Page 6
2. External indicators
Auckland
employment in the
June 2015 quarter
totalled 791,500, up
3.9% on June 2014.
Unemployment
totalled 53,000 in the
June 2015 quarter,
up 3.9% from June
2014 but down 10.8%
from March 2015.
Source: Statistics NZ
Quarterly Labour
Force Survey
2.5 Auckland economic activity 2.6 Auckland labour force
Economic activity
increased 0.7% in the
June 2015 quarter; the
11th consecutive
quarterly rise. The year-
on-year growth rate for
Auckland was 4.5%.
Nationally, annual
average growth slowed
to 3.5%, a 2-year low.
Source: ANZ Regional
Trends: Auckland
2.7 Auckland dwelling consents issued
741 consents were
issued in August
2015, up 6.9% on
August 2014. The
12 month rolling
total to August
2015 was 17.1%
higher than the
August 2014 figure.
Source: Statistics
NZ
-4
-3
-2
-1
0
1
2
3
4
5
6
Jul-0
5
Feb-0
6
Se
p-0
6
Ap
r-07
Nov-0
7
Jun
-08
Ja
n-0
9
Au
g-0
9
Mar-1
0
Oct-1
0
May-1
1
De
c-1
1
Ju
l-12
Feb-1
3
Se
p-1
3
Ap
r-14
No
v-1
4
Ju
n-1
5
Jan
-16
%
Auckland Quarterly Growth Auckland Annual Growth
National Annual Growth
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
-
200
400
600
800
1,000
1,200
Ju
l-09
Nov-0
9
Mar-1
0
Jul-1
0
Nov-1
0
Mar-1
1
Jul-1
1
Nov-1
1
Ma
r-12
Ju
l-12
No
v-1
2
Mar-1
3
Jul-1
3
Nov-1
3
Mar-1
4
Jul-1
4
Nov-1
4
Ma
r-15
Ju
l-15
No
v-1
5
Ma
r-16
12
mo
nth
ro
llin
g to
tal
Num
be
r of con
sen
ts
Monthly (LHS) 12 Month Rolling total (RHS)
20
30
40
50
60
70
80
90
100
0
200
400
600
800
1000
1200
Ju
l-04
Jun
-05
Ma
y-0
6
Ap
r-07
Mar-0
8
Fe
b-0
9
Jan
-10
Dec-1
0
Nov-1
1
Oct-1
2
Se
p-1
3
Au
g-1
4
Ju
l-15
Jun
-16
% o
f la
bo
ur
forc
e e
mp
loye
d
Num
be
r of pe
op
le
Employed Unemployed % of Labour Force Employed
Page 7
2. External Indicators
2.8 Auckland Airport passenger movements 2.9 Auckland car registrations
A total of 15.9 million
passenger movements
were recorded through
Auckland airport in the
year to August 2015, an
increase of 5.4% on the
year to August 2014.
In the month of August
2015, international
passenger numbers were
up 5.4% and domestic
passengers up by 4%
compared to August 2014.
Source: AIAL monthly
traffic report
This graph shows the
number of cars first
registered to an
Auckland postal code.
There were 9,990
Auckland car
registrations in
September 2015, 11.4%
higher than September
2014. Car registrations
outside of Auckland
reduced 0.4%.
Source: NZTA Vehicle
registration Centre
0
1
2
3
4
5
6
7
8
9
10
Jul-0
8
Dec-0
8
May-0
9
Oct-0
9
Ma
r-10
Au
g-1
0
Jan
-11
Jun
-11
Nov-1
1
Ap
r-12
Se
p-1
2
Fe
b-1
3
Ju
l-13
Dec-1
3
May-1
4
Oct-1
4
Mar-1
5
Au
g-1
5
Ja
n-1
6
Ju
n-1
6
Pa
sse
ng
er
mo
ve
me
nts
(m
illio
ns)
International Domestic
-
2,000
4,000
6,000
8,000
10,000
12,000
Jul-0
2
Jun
-03
May-0
4
Ap
r-05
Mar-0
6
Feb-0
7
Jan
-08
Dec-0
8
Nov-0
9
Oct-1
0
Se
p-1
1
Au
g-1
2
Jul-1
3
Jun
-14
Ma
y-1
5
Ap
r-16
Au
ckla
nd
Car
Reg
istr
atio
n
Auckland Car Registration
12 month rolling average (Auckland)
Page 8
1. Executive Summary
2. External Indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 9
3.1 Prioritise rapid, high frequency public transport
Performance and future outlook
Total public transport boardings
Total public transport boardings are running slightly below the level required to meet the year end SOI target. However
12 month rolling totals are currently within 2.5% of the target.
July 2015 = 79,729, 352
August 2015 = 80,070,969
Septemer 2015 = 80,443,418
Boardings on rapid and frequent services
Quarter 1 saw higher RTN + FTN growth rates than total boardings which aligns with the SOI target.
Measure Commentary
Patronage growth is tracking slightly below the amount required to
meet the year end performance measure, but is within 2.5% of the
target.
RTN + FTN boardings are growing faster than total boardings
Quarter
4
Quarter
3
Quarter
2
Quarter
1
SOI 2015/16 Year
End Target
84.47 million
Increase at faster rate
than total boardings
Strategic theme
Prioritise rapid,
high frequency
public transport
Measure
Total public transport boardings
Boardings on rapid or frequent network (rail,
busway, FTN bus)
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
2 SOI measures
Page 10
3.2 Transform and elevate customer focus and experience
Performance and future outlook
PT punctuality (weighted average across all modes) 92%
Satisfaction with the quality of roads in Auckland (70%) is
consistent with September 2014 result (70%).
Quarter
2
Quarter
3
Quarter
4
Transform and
elevate customer
focus and
experience
Percentage of public transport passengers satisfied
with their public transport service
Percentage of residents satisfied with the quality of
roads in the Auckland region
Strategic theme Measure Measure Commentary
Overall satisfaction with public transport services (84%) is up 2%
compared to the September 2014 result (82%).
Satisfaction with the quality of footpaths in Auckland (64%) is up 1%
compared to the September 2014 result (63%).
Satisfaction with road safety in Auckland (65%) is up 2% compared
to the September 2014 result (63%).
Public transport weighted average punctuality for September 2015
was 95.8%. Exceeding the SOI target by 3.8%.
September 2015 result = 90% which is above the 85% SOI target.
Please note that this result does not yet include all customer service
requests.
Deaths and serious injuries (DSI)
Fatal and serious injury crashes on the local road network have been steadily rising since February, particularly in the
rural south areas of Auckland. In response, Auckland Transport has been supporting NZ Police’s targeted enforcement
initiatives with education and awareness campaigns where possible.
The July 2015 12 month DSI rolling total of 454 is 15% higher than the July target, and is 13% higher than the period
ending July 2014. Local road deaths have increased by 20% between July 2014 and July 2015 (from 30 to 36), and
serious injuries have increased by 13% (from 371 to 418).
Please note that there is a two month time lag for local road serious injuries information and that monthly road deaths
and serious injuries numbers can vary over time due to Police investigation outcomes and reporting timelines.
Percentage of residents satisfied with road safety in
the Auckland region
Change from the previous financial year in the
number of fatalities and serious injury crashes on
the local road network, expressed as a number
Percentage of residents satisfied with the quality of
footpaths in the Auckland region
SOI 2015/16 Year
End Target
83%
70%
65%
60%
Reduce by at
least 9
85%
Quarter
1
There has been an increase in deaths and serious injuries in
Auckland. AT is not on target to meet this SOI performance
measure. See below for detailed commentary.
Percentage of customer service requests relating to
roads and footpaths which receive a response
within specified time frames
Target not met
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
7 SOI measures
• Data not available
Page 11
3.3 Build network optimisation and resilience
Performance and future outlook
SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E
Maintain
baseline
travel
times for
the 85th
percentile
Build network
optimisation and
resilience
Strategic theme Measure
8%
Percentage of footpaths in acceptable condition (as
defined by AT's AMP)99%
Road maintenance standards (ride quality) as
measured by smooth travel exposure (STE) for all
urban and rural roads
Percentage of the sealed local road network that is
resurfaced
Arterial road productivity
New cycleways added to regional cycle network
Annual number of cycling trips in designated areas
in Auckland (all day)
12 month rolling average travel times are within baseline SOI
targets for all ten key freight routes.
Individual monthly travel times targets have not been met on Great
South Road in August and September. See below for additional
commentary.
Travel times on key freight routes
SOI 2015/16 Year
End Target
54% of the ideal achieved
7.4 km
1.1 million
Rural 93%
Urban 83%
Measure Commentary
The 12 month rolling average to September 2015 is 55.7%, which
is 1.7% above the SOI target
4.2km of new cycleways were built between July and September
2015. AT is on target to complete 7.4km by June 2016.
Data for this measure is collected on an annual basis through a
network condition survey. The 2015/16 result will be available in the
March 2016 indicators report.
0.8% of the network has been resfuraced / rehabilitated in the July -
September period. This is ahead of target at this time of year, but
year end performance is expected to align with the SOI target.
Travel time on key freight routes: Travel times above the SOI targets were recorded along Great South Road in August and
September 2015. This is due to technical issues at a key signalled intersection. These have now been resolved and will result in
improved travel times along this route going forward.
Cycle trips in designated areas: Cycling counts remain below the numbers required to meet AT's year end SOI target of 1.1m.
July 2015 = 911,350
August 2015 = 915,664
September = 918,479
The Spring cycle programme is now underway with a range of events and campaigns to encourage people to get back on their
bikes. This, alongside the completion of the Upper Harbour Drive Cycleway, should start to show an increase in the number of
journeys taken.
The 12 month rolling total to September 2015 (918,479) is below
target. Recent observed growth rates will not be sufficient to
achieve the year end SOI target.
Data for this measure is collected on an annual basis through a
network condition survey. The 2015/16 result will be available in the
March 2016 indicators report.
Quarter
2
Quarter
1
Quarter
4
Quarter
3
17 SOI measures
Page 12
3.4 Ensure a sustainable funding model
Performance and future outlook
SOI 2015/16 Year
End Target
46-48%
Ensure a
sustainable
funding model
PT farebox recovery
Strategic theme MeasureQuarter
4
PT farebox recovery
Combined farebox recovery has increased from 45.4% in August 2014 to 47.9% in August 2015. This indicates farebox
revenue is increasing higher than service costs.
Results for individual modes are as follows:
Ferry 78.3%
Bus 51.0%
Rail 31.8%
Please note that there is a one month time lag for farebox recovery information. As such, this report analyses August
2015 results against the SOI target.
Measure Commentary
Total public transport farebox recovery in August 2015 was
47.9%.
Quarter
1
Quarter
2
Quarter
3
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
1 SOI measure
Page 13
3.5 Develop creative , adaptive, innovative implementation
Performance and future outlook
17,500
Measure Commentary
August 2015 result = 89.5% which is within the 70% - 90% SOI
target.
Parking occupancy rates (peak 4-hour, on street)
Parking occupancy has increased from 84.1% in August 2014 to 89.5% in August 2015. The current result is within the
SOI target range.
SOI 2015/16 Year
End Target
Develop creative,
adaptive,
innovative
implementation
Strategic themeQuarter
2
Quarter
1
70% - 90%
Quarter
3
2015/16 result will be available in the June 2016 indicators report.
Quarter
4Measure
Parking occupancy rates (peak 4-hour, on street)
Number of car trips avoided through travel planning
initiatives
• On target to exceed performance measure (more than 2.5% above target)• On target to met performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
2 SOI measures
Auckland Transport Monthly Indicators Report 2015/16
September 2015
Attachment 2
Page 2
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage preakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
Page 3
1.1 SOI performance measures
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Maintain
baseline
travel times
for the 85th
percentile
60%
92%
54% of the ideal achieved
July - September delivery:
4.2 km
12 month rolling total:
918,479
12 month rolling average
travel times:
SEART E - 11mins
SEART W - 10mins
Harris E - 11mins
Harris W - 10mins
GSR N - 11mins
GSR S - 11mins
Kaka E - 8mins
Kaka W - 7mins
Wairau W - 8mins
Wairau E - 8mins
Page 17
Page 17
Page 18 - 20
Measure
Percentage of public transport passengers
satisfied with their public transport service
Percentage of residents satisfied with the
quality of roads in the Auckland region
Percentage of residents satisfied with the
quality of footpaths in the Auckland region
Percentage of residents satisfied with road
safety in the Auckland region
PT punctuality (weighted average across all
modes)
Arterial road productivity
SOI 2015/16
Year End Target
84.47 million
Increase at faster rate than
total boardings
83%
70%
65%
Prioritise rapid,
high frequency
public transport
New cycleways added to regional cycle
network
Annual number of cycling trips in designated
areas in Auckland (all day)
Travel times on key freight routes
7.4 km
1.1 million
SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E
Total public transport boardings
Boardings on rapid or frequent network
(rail, busway, FTN bus)
Strategic theme
Transform and
elevate customer
focus and
experience
Build network
optimisation and
resilience
Reference Page
Page 12
Page 13
Page 14
Page 15
Page 15
Page 15
Page 16
Page 17
Current
Performance
12 month rolling total:
80.44m
RTN + FTN boardings
3.2% growth > Total
boardings 1.5% growth
September result: 84%
September result: 70%
September result: 64%
September result: 65%
September result: 95.8%
12 month rolling average:
55.7%
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 4
1.1 SOI performance measures
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunCurrent
Performance
August result: 47.9%
August result: 89.5%
N/A
Reference Page
Page 21
Page 22
Page 22
SOI 2015/16
Year End Target
46-48%
Measure
PT farebox recovery
Strategic theme
Ensure a sustainable
funding model
Develop creative,
adaptive,
innovative
implementation
70% - 90%
17,500
Parking occupancy rates (peak 4-hour, on
street)
Number of car trips avoided through travel
planning initiatives
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 5
1.2 Department of Internal Affairs (DIA) mandatory performance measures1
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '
SOI 2015/16
Year End TargetReference Slide
8%
99%
Measure
Change from the previous financial year in
the number of fatalities and serious injury
crashes on the local road network, expressed
as a number.
Percentage of customer service requests
relating to roads and footpaths which receive
a response within specified time frames
Road maintenance standards (ride quality) as
measured by smooth travel exposure (STE)
for all urban and rural roads
Percentage of the sealed local road network
that is resurfaced
Percentage of footpaths in acceptable
condition (as defined by AT's AMP)
Build network
optimisation and
resilience
Reduce by at least 9
(=390)
85%
Rural 93%
Urban 83%
Transform and
elevate customer
focus and
experience
Strategic theme
Page 24
Page 25
Page 25
Current
Performance
12 month rolling total: 454
September result: 90%
N/A
July - September delivery:
0.8%
N/A
Page 24
Page 24
• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)
• Data not available
Page 6
1.3 AT Metro patronage breakdown
Actual%
Change Target
%
Variance Actual Target
%
Variance
1. Bus Total: 5,218,320 1.9% 5,370,289 -2.9% 15,691,721 2.5% 16,050,473 -2.3% 62,700,000
2. Train (Rapid) Total: 1,362,323 21.7% 1,347,317 1.1% 4,110,297 21.2% 4,047,168 1.5% 16,000,000
3. Ferry (Connector Local) Total: 404,509 8.9% 387,098 4.3% 1,208,220 8.0% 1,165,731 3.5% 5,770,000
Total Patronage 6,985,152 5.6% 7,104,704 -1.7% 21,010,238 6.0% 21,263,372 -1.2% 84,470,000
Rapid and Frequent 2,834,417 12.1% 2,821,363 0.5% 8,561,592 12.7% 8,452,729 1.3% 33,210,000
This YearPrevious
Year% Change # Change
Normalised
% ChangePatronage
% Change
Prev Month
% Change
Prev Year
Change
Prev YearPatronage
Change
Prev
Year
%
Change
Prev
Year
1. Bus Total: 5,218,320 5,122,047 1.9% 96,273 1.9% 60,180,410 0.2% 5.7% 3,252,983 15,691,721 384,072 2.5%
- Busway (Rapid) Bus 314,047 289,779 8.4% 24,267 3,542,526 0.7% 954,629 70,466 8.0%
- Frequent Bus 1,158,048 1,119,757 3.4% 38,291 13,071,588 0.3% 3,496,666 171,191 5.1%
- Connector Local Targeted Bus 3,746,226 3,712,511 0.9% 33,714 43,566,296 0.1% 11,240,426 142,415 1.3%
2. Train (Rapid) Total: 1,362,323 1,119,230 21.7% 243,093 21.8% 14,636,933 1.7% 22.8% 2,713,586 4,110,297 720,111 21.2%
- Western Line 442,632 390,363 13.4% 52,269 4,982,900 1.1% 13.1% 576,032 1,359,638 137,449 11.2%
- Southern Line 449,245 342,247 30.4% 106,998 4,520,115 2.4% 20.7% 802,486 1,368,588 315,121 29.9%
- Pukekohe Line 12,757 12,030 6.0% 727 161,488 0.5% 17.1% 23,594 40,988 2,296 5.9%
- Eastern Line 364,165 287,974 26.5% 76,191 3,884,169 2.0% 41.6% 1,141,947 1,098,787 243,378 28.5%
- Onehunga Line 93,524 86,616 8.0% 6,908 1,088,261 0.6% 21.6% 193,121 283,284 24,163 9.3%
3. Ferry (Connector Local) Total: 404,509 371,426 8.9% 33,083 8.9% 5,626,075 0.6% 10.2% 519,360 1,208,220 89,686 8.0%
- Contract 102,531 91,602 11.9% 10,929 1,228,329 0.9% 13.1% 142,672 314,445 41,699 15.3%
- Exempt Services 301,978 279,824 7.9% 22,154 4,397,746 0.5% 9.4% 376,688 893,775 47,987 5.7%
Total Patronage 6,985,152 6,612,703 5.6% 372,449 5.6% 80,443,418 0.5% 8.8% 6,485,929 21,010,238 1,193,869 6.0%
Rapid and Frequent 2,834,417 2,528,766 12.1% 305,652 31,251,047 1.0% 8,561,592 961,768 12.7%
Connector Local Targeted 4,150,735 4,083,937 1.6% 66,797 49,192,371 0.1% 12,448,646 232,101 1.9%
Total Patronage 6,985,152 6,612,703 5.6% 372,449 5.6% 80,443,418 0.5% 8.8% 6,485,929 21,010,238 1,193,869 6.0%
September - 2015/16
Month Patronage 12 Month Patronage YTD (from July)
* Normalised % - Change is done at the mode level, as special events is not available at low er service layers.
R&F - Splitting Bus Patronage into its service layers requires origin and destination data gathered from AIFS. Do not currently have the necessary tw o years w orth of data to compute the Change Prev Year.
September - 2015/16Actual v SOI
Month YTD Projected
Forecast
2015/16
Page 7
1.3 AT Metro patronage breakdown
-
10
20
30
40
50
60
70
80
90
Jul 2
01
0A
ug 2
010
Se
p 2
010
Oct 2
01
0N
ov 2
010
De
c 2
010
Jan 2
01
1F
eb
201
1M
ar 2
01
1A
pr 2
011
Ma
y 2
01
1Jun 2
01
1Jul 2
01
1A
ug 2
011
Sep 2
011
Oct 2
011
No
v 2
011
De
c 2
011
Jan 2
01
2F
eb
201
2M
ar 2
01
2A
pr 2
012
Ma
y 2
01
2Ju
n 2
01
2Ju
l 201
2A
ug 2
012
Se
p 2
012
Oct 2
012
No
v 2
012
De
c 2
012
Jan 2
01
3F
eb
201
3M
ar 2
01
3A
pr 2
013
Ma
y 2
01
3Jun 2
01
3Jul 2
01
3A
ug 2
013
Sep 2
013
Oct 2
013
No
v 2
013
De
c 2
013
Jan 2
01
4F
eb
201
4M
ar 2
01
4A
pr 2
01
4M
ay 2
01
4Ju
n 2
01
4Ju
l 201
4A
ug 2
014
Sep 2
014
Oct 2
014
No
v 2
014
De
c 2
014
Jan 2
01
5F
eb
201
5M
ar 2
01
5A
pr 2
015
Ma
y 2
01
5Jun 2
01
5Jul 2
01
5A
ug 2
015
Sep 2
015
Oct 2
015
No
v 2
015
De
c 2
015
Jan 2
01
6F
eb
201
6M
ar 2
01
6A
pr 2
01
6M
ay 2
01
6Jun 2
01
6M
illi
on
s
1.3.1 Total patronage (12 month rolling total)
Bus Rail Ferry
Page 8
1.3 AT Metro patronage breakdown
0
10
20
30
40
50
60
70
Jul 2
01
0A
ug 2
010
Sep 2
010
Oct 2
010
No
v 2
010
De
c 2
010
Jan 2
01
1F
eb
201
1M
ar 2
01
1A
pr 2
011
Ma
y 2
01
1Jun 2
01
1Jul 2
01
1A
ug 2
011
Sep 2
011
Oct 2
01
1N
ov 2
011
De
c 2
011
Ja
n 2
01
2F
eb
201
2M
ar 2
01
2A
pr 2
012
Ma
y 2
01
2Ju
n 2
01
2Jul 2
01
2A
ug 2
012
Se
p 2
012
Oct 2
012
No
v 2
012
De
c 2
012
Jan 2
01
3F
eb
201
3M
ar 2
01
3A
pr 2
013
Ma
y 2
01
3Jun 2
01
3Jul 2
01
3A
ug 2
013
Sep 2
013
Oct 2
013
No
v 2
013
De
c 2
013
Ja
n 2
01
4F
eb
201
4M
ar 2
01
4A
pr 2
014
Ma
y 2
01
4Jun 2
01
4Jul 2
01
4A
ug 2
014
Se
p 2
014
Oct 2
014
No
v 2
014
De
c 2
014
Jan 2
01
5F
eb
201
5M
ar 2
01
5A
pr 2
015
Ma
y 2
01
5Jun 2
01
5Jul 2
01
5A
ug 2
015
Sep 2
015
Oct 2
015
No
v 2
015
De
c 2
015
Ja
n 2
01
6F
eb
201
6M
ar 2
01
6A
pr 2
01
6M
ay 2
01
6Jun 2
01
6
Mil
lio
ns
1.3.2 Bus patronage (12 month rolling total)
Bus total (service layer details not available pre June 15) Bus - connector, local, targeted Bus - FTN Bus - RTN
Page 9
1.3 AT Metro patronage breakdown
0
2
4
6
8
10
12
14
16
Jul 2
01
0A
ug 2
010
Sep 2
010
Oct 2
01
0N
ov 2
010
De
c 2
010
Ja
n 2
01
1F
eb
201
1M
ar 2
01
1A
pr 2
011
Ma
y 2
01
1Jun 2
01
1Jul 2
01
1A
ug 2
011
Se
p 2
011
Oct 2
011
No
v 2
011
De
c 2
011
Jan 2
01
2F
eb
201
2M
ar 2
01
2A
pr 2
012
Ma
y 2
01
2Jun 2
01
2Jul 2
01
2A
ug 2
012
Sep 2
012
Oct 2
012
No
v 2
012
De
c 2
012
Jan 2
01
3F
eb
201
3M
ar 2
01
3A
pr 2
01
3M
ay 2
01
3Jun 2
01
3Jul 2
01
3A
ug 2
013
Sep 2
013
Oct 2
013
No
v 2
013
De
c 2
013
Jan 2
01
4F
eb
201
4M
ar 2
01
4A
pr 2
014
Ma
y 2
01
4Jun 2
01
4Jul 2
01
4A
ug 2
014
Sep 2
014
Oct 2
014
No
v 2
014
De
c 2
014
Jan 2
01
5F
eb
201
5M
ar 2
01
5A
pr 2
015
Ma
y 2
01
5Jun 2
01
5Ju
l 201
5A
ug 2
015
Sep 2
015
Oct 2
01
5N
ov 2
015
De
c 2
015
Jan 2
01
6F
eb
201
6M
ar 2
01
6A
pr 2
016
Ma
y 2
01
6Ju
n 2
01
6
Mil
lio
ns
1.3.3 Rail patronage (12 month rolling total)
Rail
Page 10
1.3 AT Metro patronage breakdown
0
1
2
3
4
5
6
Ju
l 20
10
Au
g 2
01
0S
ep
20
10
Oct 2
01
0N
ov 2
01
0D
ec 2
01
0Ja
n 2
01
1F
eb
20
11
Ma
r 20
11
Ap
r 20
11
Ma
y 2
01
1Ju
n 2
01
1Ju
l 20
11
Au
g 2
01
1S
ep
20
11
Oct 2
01
1N
ov 2
01
1D
ec 2
01
1Ja
n 2
01
2F
eb
20
12
Ma
r 20
12
Ap
r 20
12
Ma
y 2
01
2Ju
n 2
01
2Ju
l 20
12
Au
g 2
01
2S
ep
20
12
Oct 2
01
2N
ov 2
01
2D
ec 2
01
2Ja
n 2
01
3F
eb
20
13
Ma
r 20
13
Ap
r 20
13
Ma
y 2
01
3Ju
n 2
01
3Ju
l 20
13
Au
g 2
01
3S
ep
20
13
Oct 2
01
3N
ov 2
01
3D
ec 2
01
3Ja
n 2
01
4F
eb
20
14
Ma
r 20
14
Ap
r 20
14
Ma
y 2
01
4Ju
n 2
01
4Ju
l 20
14
Au
g 2
01
4S
ep
20
14
Oct 2
01
4N
ov 2
01
4D
ec 2
01
4Ja
n 2
01
5F
eb
20
15
Ma
r 20
15
Ap
r 20
15
Ma
y 2
01
5Ju
n 2
01
5Ju
l 20
15
Au
g 2
01
5S
ep
20
15
Oct 2
01
5N
ov 2
01
5D
ec 2
01
5Ja
n 2
01
6F
eb
20
16
Ma
r 20
16
Ap
r 20
16
Ma
y 2
01
6Ju
n 2
01
6
Mil
lio
ns
1.3.4 Ferry patronage (12 month rolling total)
Ferry - exempt services Ferry non-exempt services
Page 11
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
Page 12
2.1 Prioritise rapid, high frequency public transport
PT patronage totalled
80,443,418 passenger
boardings for the 12 months
to September 2015, an
increase of 0.5% on the 12
months to August 2015 and
8.8% on the 12 months to
September 2014.
2.1.1 Total public transport boardings (millions) 2.1.2 Monthly public transport boardings (millions)
September monthly
patronage was
6,985,152, an increase
of 5.6% (372,449
boardings) on
September 2014,
normalised to ~5.6%
once adjustments are
made to take into
account special events.
The boardings figure
compares to AT Metro's
estimate of 7,104,704
required during
September to hit AT's
2015/16 SOI target.
2.1.3 Boardings on rapid or frequent network
AT has an SOI target of
increasing RTN and FTN
patronage at a faster rate
than total boardings.
This figure shows the
patronage 12 month rolling
total for each PT service
layer, and then compares
this to the 2014/15 results
to calculate patronage
growth.
Total boardings for the 12
months to Sept 2015 are
1.5% higher than the
2014/15 result, while RTN +
FTN boardings are 3.2%
higher. As such, the SOI
target this month is met.
50
55
60
65
70
75
80
85
90
20
11/1
2
20
12/1
3
20
13/1
4
20
14/1
5
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Mill
ion
s
SOI Actual Annual Boardings
12 Month Rolling Total Monthly trajectory to meet SOI Target
1.5%
3.2%
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
-
10
20
30
40
50
60
70
80
90
100
20
14/1
5
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Gro
wth
rat
es
(fro
m 2
01
4/1
5 r
esu
lts)
Bo
ard
ings
(m
illio
ns)
Ferry - connected, local, targeted Bus - connector, local, targeted
Bus - FTN Bus - RTN
Rail - RTN Total boardings growth rate
RTN + FTN growth rate
-
1
2
3
4
5
6
7
8
9
10
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Millio
ns
Previous year result (2014/15)Monthly patronage to meet SOI targetActual result
Page 13
2.1 Prioritise rapid, high frequency public transport
Total bus patronage
totalled 60,180,410
passenger boardings
for the 12 months to
September 2015, an
increase of 0.2% on
the 12 months to
August 2015 and
5.7% on the 12
months to September
2014.
2.1.5 Bus boardings (12 month rolling total)
Ferry patronage totalled
5,626,075 passenger
boardings for the 12
months to September
2015, an increase of
0.6% on the 12 months
to August 2015 and
10.2% on the 12 months
to September 2014.
2.1.6 Ferry boardings (12 month rolling total)
Rail patronage totalled
14,636,933 passenger
boardings for the 12
months to September
2015, an increase of
1.7% on the 12 months
to August 2015 and
22.8% on the 12 months
to September 2014.
2.1.4 Rail boardings (12 month rolling total)
8
9
10
11
12
13
14
15
20
11/1
2
20
12/1
3
20
13/1
4
20
14/1
5
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Mill
ion
s
Actual Annual Boardings 12 Month Rolling Total
50
52
54
56
58
60
62
20
11/1
2
20
12/1
3
20
13/1
4
20
14/1
5
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Mill
ion
s
Actual Annual Boardings 12 Month Rolling Total
4.6
4.8
5.0
5.2
5.4
5.6
5.8
20
11/1
2
20
12/1
3
20
13/1
4
20
14/1
5
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Mill
ion
s
Actual Annual Boardings 12 Month Rolling Total
Page 14
2.2 Transform and elevate customer focus and experience
Satisfaction with train
services (83%) is up
1% compared with the
June 2015 result
(82%).
Satisfaction is up 6%
compared to the
September 2014
result.
Satisfaction with ferry
services (89%) is
consistent with June
2015 result (89%).
Satisfaction is down
2% compared to the
September 2014
result.
2.2.2 Percentage of passengers satisfied with their train
service
2.2.1 Percentage of public transport passengers satisfied with their
public transport service
2.2.4 Percentage of passengers satisfied with their ferry service
Satisfaction with bus
services (83%) is
consistent with the June
2015 result (83%).
Satisfaction is up 2%
compared to the
September 2014 result.
2.2.3 Percentage of passengers satisfied with their bus service
Overall satisfaction with
public transport services
(84%) is consistent with
the June 2015 result
(84%).
Satisfaction is up 2%
compared to the
September 2014 result.
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Ma
r-15
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sa
tis
fac
tio
n %
Train Service
40%
50%
60%
70%
80%
90%
100%
Se
p14
Dec14
Mar1
5
Jun
15
Se
p15
Dec15
Mar1
6
Jun
16
Sa
tis
fac
tio
n %
Bus Service
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sa
tis
fac
tio
n %
Ferry Service
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sati
sfa
cti
on
%
Overall PT Service
SOI target (83%)
Page 15
2.2 Transform and elevate customer focus and experience
Satisfaction with the
quality of roads in
Auckland (70%) is up
1% compared to the
June 2015 result.
Satisfaction is consistent
with the September
2014 result.
Satisfaction with the
quality of footpaths in
Auckland (64%) is
consistent with the
June 2015 result.
Satisfaction is up 1%
compared to the
September 2014
result.
Satisfaction with road
safety in Auckland
(65%) is consistent
with the June 2015
result.
Satisfaction is up 2%
compared to the
September 2014
result.
2.2.5 Percentage of residents satisfied with the quality of roads in
the Auckland region
Satisfaction with the
surface of all sealed
roads in Auckland (69%)
is consistent with the
June 2015 result.
Satisfaction is up 1%
compared to the
September 2014 result.
2.2.6 Percentage of residents satisfied with the quality of
footpaths in the Auckland region
2.2.7 Percentage of residents satisfied with the surface of all sealed
roads in Auckland region
2.2.8 Percentage of residents satisfied with road safety in the
Auckland region
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sati
sfa
cti
on
%
Quality of roads in the Auckland region
SOI target (70%)
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sa
tis
fac
tio
n %
Quality of footpaths in the Auckland region
SOI Target (65%)
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sa
tis
fac
tio
n %
Surface of all sealed roads in the Auckland region
40%
50%
60%
70%
80%
90%
100%
Se
p-1
4
Dec-1
4
Mar-1
5
Jun
-15
Se
p-1
5
Dec-1
5
Mar-1
6
Jun
-16
Sa
tis
fac
tio
n %
Overall road safety in the Auckland region
SOI Target (60%)
Page 16
2.2 Transform and elevate customer focus and experience
2.2.9 PT punctuality (weighted average across all modes)
Punctuality is measured
by the percentage of
total scheduled services
leaving their origin stop
no more than one
minute early or five
minutes late.
PT weighted average
punctuality for
September 2015 was
95.8%.
Punctuality is
measured by the
percentage of total
scheduled services
leaving their origin
stop no more than
one minute early or
five minutes late.
Ferry service
punctuality in
September 2015 was
98.2%, compared to
98.9% in the 12
months to September
2015.
Punctuality is measured by
the percentage of total
scheduled services leaving
their origin stop no more
than one minute early or five
minutes late.
Rail service punctuality in
September 2015 was
98.4%, compared to 94.9%
across the January to
September 2015 period.
Please note that prior to
January 2015 rail
punctuality was measured
differently to bus and ferry
services (based on arrival at
destination rather than
departure from origin). This
old measure is reported in
figure 4.1.6.
2.2.11 Bus services punctuality
Punctuality is measured
by the percentage of
total scheduled services
leaving their origin stop
no more than one
minute early or five
minutes late.
Bus service punctuality
in September 2015 was
94.9%, compared to
92.3% in the 12 months
to September 2015.
Punctuality statistics for
bus services are based
on the number of
sighted scheduled bus
journeys during the
month.
2.2.12 Ferry services punctuality
2.2.10 Rail services punctuality
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5M
ar-1
5
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Rail Punctuality Actual
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Bus Punctuality Actual
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Ferry Punctuality Actual
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Weighted Average Punctuality SOI Target (92%)
Page 17
2.3 Build network optimisation and resilience
2.3.4 Annual number of cycling trips in designated areas (all day)
Target Not Met
The Spring cycle
programme is now
underway with a range of
events and campaigns to
encourage people to get
back on their bikes. This,
alongside the completion of
the Upper Harbour Drive
Cycleway, should start to
show an increase in the
number of journeys taken.
AT counts cyclists at 9 key
sites around the region:
Upper Harbour Drive, Great
South Road, Highbrook,
Lake Road, North-Western
cycleway Kingsland and Te
Atatu, Orewa Cycleway,
Tamaki Drive (E/bound),
and Twin Streams path.
Target Met
Road productivity is a measure of
the efficiency of the road in
moving people during the peak
hour. It is measured as the
product of number of vehicles,
their average journey speed and
average vehicular occupancy.
Key arterial routes include:
• Airport to CBD (via Manukau
Road)
• St Lukes to St Johns (via
Balmoral/Greenlane West/
Greenlane East/Remuera Road)
• Albany to Birkenhead (via
Glenfield Road)
• Henderson to CBD (via Great
North Road)
• SH1 to Ti Rakau Drive (via Te
Irirangi Drive)
• SH20 to Portage Road (via
Tiverton/Wolverton Road)
2.3.2 AM peak arterial road level of service Arterial road level of service is
measured by average speed as
a % of the posted speed limit for
AT's arterial roads, and
categorised as follows:
A: 90% and greater
B: 70 – 90%
C: 50 – 70%
D: 40 – 50%
E: 30 – 40%
F: less than 30%
Level of service D-F broadly
represent "congested"
conditions.
Levels of service are
comparable with previous
months with a reduction in travel
speeds compared to last year.
Review shows this is a general
pattern across the network
which is typical of the continuing
annual trend of increasing
congestion on the network and
will be influenced in part by poor
weather conditions at the start
of the month.
2.3.3 New cycleways added to regional cycle network (km)
2.3.1 Arterial road productivity
4.2 kilometres of
cycleway have been
completed this financial
year.
AT is on target to
complete 7.4km by June
2016.700,000
750,000
800,000
850,000
900,000
950,000
1,000,000
1,050,000
1,100,000
1,150,000
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Nu
mb
er
of
cyc
lin
g t
rip
s
SOI target
All day 12 month rolling total
Monthly trajectory to meet SOI target
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jul-1
4
Au
g-14
Sep-1
4
Oct-1
4
No
v-14
Dec-1
4
Jan-15
Feb-1
5
Mar-15
Ap
r-15
May-15
Jun
-15
Jul-1
5
Au
g-15
Sep-1
5
Oct-1
5
No
v-15
Dec-1
5
Jan-16
Feb-1
6
Mar-16
Ap
r-16
May-16
Jun
-16
Le
ve
l o
f s
erv
ice
%
A B C D E F
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Km
s
SOI target (7.4kms)
Cumulative kms added to regional cycle network
Monthly trajectory to meet 2015/16 SOI target
40%
45%
50%
55%
60%
65%
70%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
12 month rolling average SOI target Monthly result
Page 18
2.3 Build network optimisation and resilience
Target exceeded in
September 2015
Target exceeded for
12 months to
September 2015
2.3.8 SEART (from East Tamaki to Sylvia Park)
2.3.5 Proportion of key freight routes where baseline travel times
have been maintained
Target met in
September 2015
Target met for 12
months to September
2015
2.3.6 Map showing key freight routes
2.3.7 SEART (from Sylvia Park to East Tamaki)
12 month rolling average
travel times are within
baseline SOI targets for
all ten key freight routes.
In the month of
September, Great South
Road between Ellerslie
Panmure Highway and
Portage Road has a
slightly higher than
targeted travel time. This
is due to some technical
issues at a key signalled
intersection which have
now been resolved. This
will improve travel times
along this route going
forward.
0
2
4
6
8
10
12
14
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Min
ute
s
SEART East Bound
Actual MinutesSOI Target (11 minutes)12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Min
ute
s
SEART West Bound
Actual Minutes
SOI Target (12 minutes)
12 Month Rolling Average (rounded to nearest minute)
0%
20%
40%
60%
80%
100%
Jul-
14
Au
g-1
4
Se
p-1
4
Oct-
14
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-1
5
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-
15
Au
g-1
5
Se
p-1
5
Oct-
15
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-1
6
Ap
r-16
Ma
y-1
6
Jun
-16
Travel time target exceeded Travel time target met
Travel time target not met
Page 19
2.3 Build network optimisation and resilience
2.3.12 Great South Rd (SH1 Ellerslie Panmure Hwy
Interchange to Portage Rd) Target not met in
September 2015
Target met for 12
months to September
2015
In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.
These issues have
now been resolved
and should result in
imporved travel times
going forward.
2.3.10 Great South Rd (Portage Rd to SH1 Ellerslie Panmure
Hwy Interchange)2.3.9 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)
2.3.11 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)
Target not met in
September 2015
Target met for 12
months to September
2015
In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.
These issues have
now been resolved
and should result in
imporved travel times
going forward.
Target met in
Septemebr 2015
Target met for 12
months to September
2015
Target met in
September 2015
Target met for 12
months to September
2015
0
2
4
6
8
10
12
14
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Min
ute
s
Harris Rd West Bound
Actual Minutes
SOI Target (10 minutes)
12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Min
ute
s
Great South Road North Bound
Actual MinutesSOI Target (11 minutes)12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Min
ute
s
Harris Rd East Bound
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Min
ute
s
Great South Rd South Bound
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
Page 20
2.3 Build network optimisation and resilience
Target met for
September 2015
Target met for 12
months to September
2015
2.3.14 Wairau Rd (from SH1 to SH18)
2.3.16 Wairau Rd (from SH18 to SH1)
Target exceeded for
September 2015
Target exceeded for 12
months to September
2015
2.3.13 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20
to Walmsley)
2.3.15 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd
(Walmsley to SH20)
Target exceeded for
September 2015
Target exceeded for 12
months to September
2015
Target met for
September 2015
Target met for 12
months to September
2015
0
2
4
6
8
10
12
14
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Min
ute
s
Kaka St East Bound
Actual MinutesSOI Target (13 minutes)12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Min
ute
s
Kaka St West Bound
Actual Minutes
SOI Target (13 minutes)
12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Min
ute
s
Wairau Rd West Bound
Actual MinutesSOI Target (8 minutes)12 Month Rolling Average (rounded to nearest minute)
0
2
4
6
8
10
12
14
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Min
ute
s
Wairau Rd East Bound
Actual MinutesSOI Target (8 minutes)12 Month Rolling Average (rounded to nearest minute)
Page 21
2.4 Ensure a sustainable funding model
2.4.3 PT subsidy per passenger kilometre
2.4.1 PT farebox recoveryThe farebox recovery
percentage is calculated by
dividing the revenue of
providing PT services by the
cost. The formula = (Fare
Revenue + SuperGold Card
Payment) / (Fare Revenue +
Subsidy + SuperGold Card
Payments + CFS
Payments).
Total PT farebox recovery
ratio in August 2015 was
47.9%. This compares to
45.4% in August 2014.
Please note that there is a
one month time lag for
farebox recovery
information. As such, this
report analyses August
2015 results against the SOI
target.
2.4.2 PT farebox recovery (combined result with SOI measure)
The net subsidy per
passenger km is calculated
by dividing the cost (less
fare revenue) of providing
PT services by the distance
travelled by all passengers.
The results for August 2015
(and comparable 2014
results) are:
- Ferry $0.109 ($0.120)
- Bus $0.273 ($0.275)
- Rail $0.435 ($0.530)
- Total $0.298 ($0.321)
Please note that there is a
one month time lag for
farebox recovery
information. As such, this
report presents August
2015 results.
The farebox recovery
percentage is calculated by
dividing the revenue of
providing PT services by the
cost. The formula = (Fare
Revenue + SuperGold Card
Payment) / (Fare Revenue +
Subsidy + SuperGold Card
Payments + CFS Payments).
The farebox recovery ratios in
August 2015 (and comparable
2014 results) are:
- Ferry 78.3% (77.6%)
- Bus 51.0% (49.0%)
- Rail 31.8% (27.8%)
Please note that there is a one
month time lag for farebox
recovery information. As such,
this report analyses August
2015 results against the SOI
target.
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
Jul-1
3
Se
p-1
3
No
v-1
3
Jan
-14
Ma
r-14
Ma
y-1
4
Jul-1
4
Se
p-1
4
No
v-1
4
Jan
-15
Ma
r-15
Ma
y-1
5
Jul-1
5
Se
p-1
5
No
v-1
5
Jan
-16
Ma
r-16
Ma
y-1
6
Do
lla
rs (
$)
Ferry Rail Bus Total
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-1
3
Se
p-1
3
No
v-1
3
Jan
-14
Ma
r-14
Ma
y-1
4
Jul-1
4
Se
p-1
4
No
v-1
4
Jan
-15
Ma
r-15
Ma
y-1
5
Jul-1
5
Se
p-1
5
No
v-1
5
Jan
-16
Ma
r-16
Ma
y-1
6
Fa
reb
ox
rec
ove
ry %
Ferry Rail Bus
40%
45%
50%
55%
Jul-1
3
Se
p-1
3
No
v-1
3
Jan
-14
Ma
r-14
Ma
y-1
4
Jul-1
4
Se
p-1
4
No
v-1
4
Jan
-15
Ma
r-15
Ma
y-1
5
Jul-1
5
Se
p-1
5
No
v-1
5
Jan
-16
Ma
r-16
Ma
y-1
6
Fa
reb
ox
re
co
ve
ry %
SOI Target 46-48% Combined farebox recovery
Page 22
2.5 Develop creative, adaptive, innovative implementation
2.5.1 Parking occupancy rates (peak 4-hour, on street)
Non-reporting period
Four-hour peak period is
defined as the top four
busiest hours of the day.
These hours are not
often coincidental and
can vary depending on
contributing factors. On-
street parking
occupancy is surveyed
once a quarter in 3
central city parking zone
precincts:
Shortland/High Street,
Karangahape Road and
Wynyard Quarter.
2.5.2 Off-street parking occupancy rates
The off-street parking
occupancy rate for
September is 88.3%,
which is within the
80% to 90% target
range.
AT off-street car parks
monitored are those
at Civic, Downtown
and Victoria Car
Parking Buildings.
2.5.3 Number of car trips avoided through travel planning initiatives
Data for this measure is
collected on an annual
basis through surveys
and through analysing
data collected from the
initiatives implemented
over the year. This is
reported at the end of
each financial year.
Year on year analysis
shows a significant
increase in the the
number of trips avoided
through travel planning
initiatives.
50%
60%
70%
80%
90%
100%
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
AT
off
-str
ee
t p
ea
k o
cc
up
an
cy %
AT Off-Street Peak Occupancy
50%
60%
70%
80%
90%
100%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
On
str
ee
t p
ea
k o
cc
up
an
cy %
On Street Peak Occupancy SOI Target (within 70-90% range)
0
5,000
10,000
15,000
20,000
25,000
30,000
201
2/1
3
201
3/1
4
201
4/1
5
201
5/1
6
201
6/1
7
201
7/1
8
Nu
mb
er
of
ca
r tr
ips
avo
ide
d
Actual SOI Target
Page 23
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
Page 24
3. DIA mandatory measures
Data for this measure
is collected on an
annual basis through
a network condition
survey.
The 2015/16 result will
be available in the
March 2016 indicators
report.
Data for this measure is
collected on an annual
basis through a network
condition survey.
The 2015/16 result will
be available in the
March 2016 indicators
report.
This data relates to jobs
dispatched to our
maintenance contractors
by the call centre. It
does not include
escalations or queries
sent to the AT area
engineer to resolve and
then dispatch to the
contractor. This data will
become available when
CRM15 allows for
queuing and the
measuring of individual
response times in light of
the organisation's 10 day
customer response
service level.
3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure
(STE) for all urban roads
3.4 Road maintenance standards (ride quality) as measured by smooth travel
exposure (STE) for all rural roads
The July 2015 12 month Deaths
and Serious Injuries (DSI) rolling
total of 454 is 15% higher than
the target trajectory and 13%
higher than the period ending
July 2014. Local road deaths
have increased by 20% between
July 2014 and July 2015 (from 30
to 36), and serious injuries have
increased by 13% (from 371 to
418).
Please note that there is a two
month time lag for local road
serious injuries information and
that monthly road deaths and
serious injury numbers can vary
over time due to Police
investigation outcomes and
reporting timelines.
3.1 Change from the previous financial year in the number of fatalities and serious injury
crashes on the local road network, expressed as a number
3.2 Percentage of customer service requests relating to roads and footpaths which
receive a response within specified time frames
70%
75%
80%
85%
90%
95%
100%
201
3/1
4
201
4/1
5
201
5/1
6
201
6/1
7
201
6/1
8
Ro
ad
Ma
inte
na
nc
e S
tan
da
rds
%
Actual Urban SOI Target - Urban
75%
80%
85%
90%
95%
100%
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
% o
f re
qu
es
ts t
ha
t re
ce
ive
d r
es
po
ns
e
wit
hin
sp
ec
ifie
d t
ime
fra
me
Actual SOI Target (85%)
0
50
100
150
200
250
300
350
400
450
500
201
0
201
1
201
2
201
3
201
4
12m
ths to
Jan
15
12m
ths to
Fe
b1
51
2m
ths to
Mar1
51
2m
ths to
Ap
r15
12m
ths to
May1
51
2m
ths to
Jun
15
12m
ths to
Jul1
51
2m
ths to
Au
g15
12m
ths to
Se
p15
12m
ths to
Oct1
51
2m
ths to
Nov15
12m
ths to
Dec15
12m
ths to
Jan
16
12m
ths to
Fe
b1
61
2m
ths to
Mar1
61
2m
ths to
Ap
r16
12m
ths to
May1
61
2m
ths to
Jun
16
Nu
mb
er
of
de
ath
s a
nd
se
rio
us
in
juri
es
Serious Injuries
Deaths
Monthly trajectory to meet SOI Target (reduce by at least 9)
70%
75%
80%
85%
90%
95%
100%
201
3/1
4
201
4/1
5
201
5/1
6
201
6/1
7
201
6/1
8
Ro
ad
Ma
inte
na
nc
e S
tan
da
rds
%
Actual Rural SOI Target - Rural
Page 25
3. DIA mandatory measures
3.6 Percentage of footpaths in acceptable condition
In September, 38.6kms of
the local road network was
resurfaced / rehabilitated.
This means 0.8% of the
network has been
resurfaced / rehabilitated
across the July - September
period.
Delivery is currently ahead
of AT's projections.
However, year end
performance is expected to
be inline with the 12 month
SOI target.
The majority of AT's
resurfacing takes place
during the October to March
period.
Data for this measure
is collected on an
annual basis through
a network condition
survey.
The 2015/16 result will
be available in the
March 2016 indicators
report.
3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
201
3/1
4
201
4/1
5
201
5/1
6
201
6/1
7
201
8/1
9
Footpaths in acceptable condition SOI Target (99%)
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
0
10
20
30
40
50
60
70
80
90
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Cu
mu
lati
ve
pro
po
rtio
n o
f s
ea
led
lo
ca
l ro
ad
s t
ha
t h
ave
be
en
re
su
rfa
ce
d /
reh
ab
ilit
ate
d (
lin
es
)
Le
ng
th o
f re
su
rfa
cin
g / r
eh
ab
ilit
ati
on
co
mp
lete
d e
ac
h m
on
th (
ba
rs)
Length of local roads resurfaced or rehabilitated each month
Monthly forecast to reach SOI target
Proportion of sealed local roads that have been resurfaced / rehabilitated
Cumulative forecast to reach SOI target (8%)
Page 26
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
2. Key monthly indicators by Strategic Theme
2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation
3. DIA mandatory measures
4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response
Page 27
4.1 AT monthly activity report – public transport
4.1.3 Percentage of trips using AT HOP
The proportion of all
trips utilising AT HOP
was 73.8% in
September 2015 (Rail
79.5%, Bus 75.9%,
Ferry 27.3%); down from
73.9% in August 2015.
Business day
boardings on the bus
network averaged
206,261 in the 12
months to September
2015.
This represents a 5%
increase on the
September 2014
figure.
4.1.1 Rail business day average boardings
Business day boardings
on the rail network
averaged 51,047 in the
12 months to September
2015.
This represents a 19%
increase on the
September 2014 figure.
4.1.2 Bus business day average boardings
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Total Bus Rail Ferry
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Jul-1
4A
ug-1
4
Se
p-1
4
Oct-1
4N
ov-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5A
ug-1
5
Se
p-1
5
Oct-1
5N
ov-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Bu
sin
es
s d
ay b
oa
rdin
gs
12 Month Rolling Average Monthly result
0
50,000
100,000
150,000
200,000
250,000
300,000
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Bu
sin
es
s d
ay b
oa
rdin
gs
12 Month Rolling Average Monthly result
Page 28
4.1 AT monthly activity report – public transport
This measure is
based on the
percentage of rail
services that arrive at
their final destination.
Rail service delivery in
September 2015 was
99.0%, compared to
96.3% in the 12
months to September
2015.
4.1.5 Rail service performance 4.1.6 Rail punctuality (based on arrival at final destination)
Punctuality in this
figure is based the
percentage of rail
services that arrive
within 5 minutes of
schedule at their final
destination.
Using this measure,
rail service punctuality
in September 2015
was 94.9%, compared
to 84.1% in the 12
months to September
2015.
4.1.7 Rail service delivery (based on arrival at final destination)
60%
65%
70%
75%
80%
85%
90%
95%
100%
Jul-1
3
Se
p-1
3
No
v-1
3
Jan
-14
Ma
r-14
Ma
y-1
4
Jul-1
4
Se
p-1
4
No
v-1
4
Jan
-15
Ma
r-15
Ma
y-1
5
Jul-1
5
Se
p-1
5
No
v-1
5
Jan
-16
Ma
r-16
Ma
y-1
6
Rail Punctuality Actual 12 Month Rolling Average
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%Jul-1
3
Se
p-1
3
No
v-1
3
Jan
-14
Ma
r-14
Ma
y-1
4
Jul-1
4
Se
p-1
4
No
v-1
4
Jan
-15
Ma
r-15
Ma
y-1
5
Jul-1
5
Se
p-1
5
No
v-1
5
Jan
-16
Ma
r-16
Ma
y-1
6
Rail Service Delivery Actual
12 Month Rolling Average
Page 29
4.2 AT monthly activity report – road operations and maintenance
4.2.1 Overweight permits processed
There were 200 overweight
permit applications
processed in September.
Of the 200 permit
applications, 139 (69.5%)
were processed within the
target times (within 3 days
for single trip, multi travel
and continuous renewal
permits; within 5 days for
new continuous and area
permits).
The target KPI is 80%.
All (100%) of the 200 permit
applications were
processed by the
nominated travel start date.
4.2.2 Number of corridor access request applications
There were 1,320
Corridor Access Request
(CAR) applications
approved during the
period compared with
1,466 in September
2014, a drop of 10%.
85.5% were approved
within 5 working days
and 94.5% within 15
working days against
targets of 80% and 95%
respectively.
4.2.3 High productivity motor vehicle permits processedNZTA are responsible for
approving HPMV permits,
however they seek input from AT
for the portion of travel on the AT
network.
There were 132 HPMV permit
applications processed by NZTA
in September and 125 of them
were approved, 4 were declined
and 3 were cancelled or
withdrawn. The average number
of days taken by NZTA and AT
combined to process the HPMV
permits this month was 5.28 days
(the combined KPI target is 10
days). The average AT time was
1.2 days - this is significantly less
than the AT target time frame of
6 days.
An unexpectedly high number of
HPMV permits were received by
NZTA in the last week of August
and September - creating the
high number of permits in
progress at the end of each
month.
0%
20%
40%
60%
80%
100%
120%
0
50
100
150
200
250
300
350
400
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16 P
erc
en
tag
e p
roce
ss
ed
wit
hin
tim
efr
am
es
Nu
mb
er
of
pe
rmit
s p
roc
es
se
d
Number of permits processed
Single trip, multi travel and continuous renewal permits processed within 3 days
New continuous and area permits processed within 5 days
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
250
500
750
1000
1250
1500
1750
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Pe
rce
nta
ge
ap
pro
ve
d w
itih
tin
efr
am
es
Nu
mb
er
of
co
rrid
or
ac
ce
ss
re
qu
es
t a
pp
lic
ati
on
s a
pp
rove
d
Corridor Access Requests (CARs) approved
CARs approved within 15 days
0
50
100
150
200
250
300
350
400
450
500
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
Number of permits processed Number of permits in progress
Average number of days
Page 30
4.3 AT monthly activity report – customer response
There was a 5%
decrease in visits to the
Auckland Transport
website in September
2015 (compared to
August 2015).
The number of mobile
app sessions decreased
by 6% September 2015
(compared to August
2015).
4.3.2 Call centre incoming calls and service levels4.3.1 Website visits AT Metro Call Centre
Call volumes at the Public
Transport call centre
decreased 2% compared to
the previous month and
decreased by 17% compared
to the same period last year.
The public transport call
centre service level increased
2% compared to last month
(increasing from 88% to
90%).
AT Hop
AT Hop calls decreased 0.1%
compared to last month. The
service level decreased 1%.
Auckland Council (AT-
related calls) – 24 Hours
There was a 1% increase in
call volumes and a 11%
increase in the service level
compared to the previous
month.
AT service level is that 80% of
calls are answered within 20
seconds.
0
200
400
600
800
1,000
1,200
1,400
1,600
Jul-1
4
Au
g-1
4
Se
p-1
4
Oct-1
4
No
v-1
4
De
c-1
4
Jan
-15
Fe
b-1
5
Ma
r-15
Ap
r-15
Ma
y-1
5
Jun
-15
Jul-1
5
Au
g-1
5
Se
p-1
5
Oct-1
5
No
v-1
5
De
c-1
5
Jan
-16
Fe
b-1
6
Ma
r-16
Ap
r-16
Ma
y-1
6
Jun
-16
We
bs
ite
vis
its
(T
ho
us
an
ds
)
0%
20%
40%
60%
80%
100%
0
20,000
40,000
60,000
80,000
100,000
120,000
Jul-1
4A
ug-1
4S
ep-1
4O
ct-1
4N
ov-1
4D
ec-1
4Jan
-15
Fe
b-1
5M
ar-1
5A
pr-1
5M
ay-1
5Jun
-15
Jul-1
5A
ug-1
5S
ep-1
5O
ct-1
5N
ov-1
5D
ec-1
5Jan
-16
Fe
b-1
6M
ar-1
6A
pr-1
6M
ay-1
6Jun
-16
Nu
mb
er
of
ca
lls
HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level