open doors ne autumn 2011

Open D

oors – The Regional Training ProspectusIssue 4 | N

orth East Edition | Autumn 2011

NORTH EAST EDITIONIssue 4 - Autumn 2011ISSN: 2044 7159 Supporting Apprenticeship Week

7 - 11 February 2011

CONSTRUCTIONSPORT & FITNESS

BUSINESS & FINANCEFOOD & DRINK

HEALTH & SOCIAL CAREMANUFACTURING

RETAILTRAVEL & HOSPITALITY

ARMED FORCESENGINEERING

ENVIRONMENTAL & LAND BASEDCUSTOMER SERVICE & ADMIN

CREATIVE, DIGITAL & MEDIAENERGY & RENEWABLES

IT & TELECOMSPUBLIC SERVICES

TRANSPORT & LOGISTICSMOTOR VEHICLEHAIR & BEAUTY

APPRENTICESHIPSCAREERSTRAININGJOBSA-LEVELSCOLLEGE

... and this is our Regional Training Prospectus, here to help you decide what to do next.

This is the first issue of the new school year, and it’s an exciting time. Did you know there are endless opportunities, right on your doorstep? You could start earning qualifications and money with an apprenticeship, get a taste of the working world with employer funded study, carry on learning at sixth form or college and more.

In this issue we will profile some of the biggest sectors in your region and explain how to take the first step to a career in the ones that interest you. We’ll also cover all of the main sectors out there; explore trends in your area; and take a look at some remarkable true stories of young people who have had success after leaving school.

But that’s not all! We also have a guide to all of the confusing qualifications out there, advice on how to make the most of our useful website and we will answer some of the most common questions that you might have.

The future is in your hands... right here in this prospectus. So turn the page and let’s get started!

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Open Doors – Autumn 2011 - North East edition

Open Doors – The Regional Training Prospectus is published by Open Doors Media Ltd ©2011.

ISSN: 2044-7159All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Throughout this Prospectus, you’ll see lots of facts and figures about our region and its sectors. We get them from UK National Statistics, various Sector Skills Councils, regional local authorities and industry experts. It’s all official stuff, there’s no Wikipedia where we’re involved!

feel free to put a link to our website www.opendoorsmedia.co.uk on your schools resources web pages or intranet

Publisher – Karl [email protected]

Editor – Stan [email protected]

Business Development – Simon [email protected]

Production Manager – Lindsey [email protected]

Design – Studio Belly [email protected]

Distribution/Subscriptions [email protected]

To contact us:01765 694120 | [email protected]

www.opendoorsmedia.co.uk

03

The Intro Bits

p17 IT and telecoms sector

The perfect place to start, jump straight to any section that instantly appeals or keep turning the pages and continue reading – it’s all here to help you find your dream career

CONTENTS

The Intro Bits Careers Insight

07 FAQS Here we answer some of the most common queries you might have

10 QUALIFICATIONS TABLE See how different qualifications add up, and how they compare

12 LIFE STORIES Past and present students tell us all about their experiences and how they succeeded

17 IT & TELECOMS SECTOR This cutting edge industry isn’t just for the geeks

21 ENERGY & RENEWABLES SECTOR One of the most varied and diverse of all the industry sectors

25 RETAIL SECTOR This exciting industry is so much more than life behind a counter

29 HEALTH & SOCIAL CARE SECTOR If you’ve got a big heart, put it to good use in a caring career

33 CUSTOMER SERVICE & ADMIN SECTOR Learn the skills that can be applied to almost every area of business

37 IMAGINE A CAREER... We give you a heads-up on the other sectors out there, which we’ll cover in later issues

The Intro Bits

04


p33 Customer service & admin sector

p25 Retail sector

p29 Health & social care sector

p21 Energy & renewables sector

HERE’S HOW IT WORKSEvery term, we publish a new issue of Open Doors that covers five sectors in detail so you get a good idea of what a career in those industries would be like. Don’t worry if the sector you’re keen on isn’t one of the five – you’ll find it in our overview of remaining sectors in the ‘Imagine a career in...’ article. With each new issue, we’ll cover five totally new sectors in detail, so make sure you look out for us next term.If there’s anything else you’d like us to cover, or if you just want to say hello, email us at [email protected]. We want to make sure our magazine offers everything you need (or just want to read about)! Happy reading, and hope you have a great term.

Useful Stuff

43 SPOTLIGHT ON THE NORTH EAST All about your region

52 MORE HELPFUL STUFF Useful links, contact details and more – because you can never have too much information

54 WEBSITE REVIEW Check out our step by step guide on how to get the best out of our fabulous website


05

The Intro Bits

Earn

whilst you

learn!Get the career you want, choose an Apprenticeship in:

• Business and Management • Construction• Education• Engineering and Science • Hairdressing and Beauty • Health and Community Services • Horticulture• IT and Telecoms• Motor Vehicle

• Professional Services • Retail• Veterinary Nursing

0191 200 4000www.newcastlecollege.co.uk

FREQUENTLY ASKEDQUESTIONS

Earn

whilst you

learn!Get the career you want, choose an Apprenticeship in:

• Business and Management • Construction• Education• Engineering and Science • Hairdressing and Beauty • Health and Community Services • Horticulture• IT and Telecoms• Motor Vehicle

• Professional Services • Retail• Veterinary Nursing

0191 200 4000www.newcastlecollege.co.uk

There are so many options it’s no surprise you’re left scratching your head! So what do you need to know?

Can I get a job with an employer straight

after leaving school?

How do I find out about

colleges in my area?

Which A Level subjects should I choose?

What is an Apprenticeship?

Is Foundation Learning the right

programme for me?


07

The Intro Bits

APPRENTICESHIPSWhat is an apprenticeship?Apprenticeships are a great opportunity to gain

qualifications and workplace experience at the same

time! Apprenticeships involve working for an employer

while studying for a qualification part time with a training

provider or college (usually on day release).

What different types of apprenticeships are there?

There are over 190 types of Apprenticeships, in a huge

range of industry sectors, such as engineering, childcare,

veterinary nursing or even ceramic manufacturing.

Apprenticeships in every industry generally fall into the

three categories of intermediate, advanced and higher

Apprenticeships, and all result in qualifications.

Will an apprenticeship help me into a good career?

Career progression is excellent for apprentices, and over

the course of their careers, those who have completed

an Apprenticeship earn, on average, £100,000 more than

those without. Some Apprenticeships already result in UCAS points

or allow you to study for a Technical Certificate. Once you

have finished your Apprenticeship there’s the opportunity

to carry on working, get promoted or in some cases go

on to higher education in a college or university.

I heard you get paid to do an Apprenticeship! How

does that work?Apprentices have to be paid a minimum of £95 per week.

However, as in most job roles, many apprentices get paid

more by their employers as their skills develop. Research

has shown that apprentices take home an average of

£170 a week.The added bonus is that as long as you’re between 16

and 18 your studies are 100% paid for by the government.

A LEVELSWhat subjects should I choose?There is a lot to consider when deciding which subjects to do at A Level, but choosing what you enjoy and what you’re good at is usually a good place to start. Make sure you ask your subject teachers if you can’t decide, they’re there to help.

Another way to approach your choices is to look at what university course or job role you want to go into after A Levels and see which subjects they prefer you to study.

How will universities and employers view my qualifications and subject choices?Universities will make it clear which A Level subjects are desired for certain courses (this is why choosing the right subjects is important). Having studied relevant subjects gives you a huge advantage when applying.

Employers, more than universities, will look for your qualities as a person rather than focusing so much on your academic subjects of study. Of course having studied relevant subjects or doing work experience will still reflect well when applying for the most competitive jobs.

How much harder are A Levels than GCSE’s? Is there a bigger workload?This depends on you and your course. If you’re studying a subject you have previously studied at GCSE you will find that the course builds on your existing knowledge, however if you’re trying out a new subject it may take some time to adjust.

The workload for A Levels can also be a challenge, or for some people may actually suit their learning style better than GCSE’s. The main change from GCSE’s is that you will have to do more work outside of school. Though this may be daunting at first remember that you’ll be doing fewer subjects so you can focus more time on them to make up for it.

Can I change my A Level choices after I have started?Ideally you should stick to your subject choices. Most schools and colleges don’t allow you to change after a certain point in the term but if you are really struggling or not enjoying the subject the best thing to do is talk to your teachers or subject leaders. Sometimes the best thing to do is allow time to adapt and get used to the course, but if you do change subjects your teachers will give you the help you need to catch up.

FAQ’SWhen it comes to making big decisions there is always lots to consider, and it’s inevitable that you’ll have lots of questions you want answering before choosing what’s right for you. Here we answer some of the most common queries you might have ...

The Intro Bits

08


FOUNDATION LEARNINGWhat is Foundation Learning?

Foundation Learning is a programme which aims to help you if

you don’t have the necessary experience, skills or qualifications

to start an Apprenticeship, college course or a job. In Foundation

Learning you will work with those guiding you to agree a

personalised programme which covers a range of skills.

Can I study for a qualification on Foundation Learning?

Yes, there are qualifications available including Literacy, Numeracy,

Health and Safety and First Aid. In practice most people on

Foundation Learning courses progress to Level 2 qualifications

(GCSE’s, Diplomas, Apprenticeships) or supported employment.

How will Foundation Learning help me?

Foundation Learning will help you to build up your confidence

and other skills. You will gain work experience and develop the

kind of skills and attitudes that will help get you ready for further

learning, make you more employable and prepare you for greater

independence.

Is Foundation Learning the right programme for me?

If you have left school and are unemployed, or don’t have

the qualifications you need, you will see huge benefits from

Foundation Learning. The important thing to remember is that

the programme will be carefully personalised and be aimed at

achievable targets for you.

FIND OUT MORESo now you may have a bit more of an idea about what type of course or learning provider might

be right for you there’s loads more to discover. You can find out what courses and qualifications

are available in your local area with your local 14-19 prospectus, they’re on page 52.

... check out www.opendoorsmedia.co.uk for details of people who can help in your area.

EMPLOYERS AND

TRAINING PROVIDERS

Can I get a job with an employer straight after school?

Yes, lots of national and local companies recruit school leavers.

Some companies, like British Gas, have opportunities for

students straight after GCSE’s and some, like Deloitte, offer

opportunities once you have completed A Levels.

In these roles you can often gain qualifications whilst

working or get funding to go to college or university.

What’s the difference between a Work Based learning

provider and a college?

You may have seen the phrase ‘Work Based learning provider’

on your local 14-19 prospectus site. Don’t worry if you don’t

know what it means. Work Based learning providers essentially

provide vocational courses.

After school the idea of a Work Based Learning provider

may seem different but it could be right for you. There are

loads of types of training providers offering Work Based

Learning; some have set intakes for courses, some are always

looking out for recruits and some offer short or part time

courses. Your careers advisors will know which local providers

are best suited for what you want to get into.

COLLEGESShould I study at my school 6th form or a college?This can be a difficult decision and the best advice is to make sure you attend open days at both!

The main difference many students find is that colleges are a lot bigger and you have more independence. Though some people relish this you have to be self motivated as you won’t be pushed to do work, or even turn up, in the same way as at school. Of course at 6th form you will already know most of your teachers and friends but the key is choosing what is right for you. Whether that’s staying in your comfort zone or trying somewhere new.

How to find out about colleges in my area?www.opendoorsmedia.co.uk of course! Our site has links to all of the colleges in your area which is a good place to start browsing their sites and the courses they offer.

A good way of searching through all the colleges offering the Apprenticeships, A Levels or courses you want to do is to check out your local 14-19 prospectus. These are all featured on page 52 of the magazine and are really easy to use.

You’ll notice that different colleges have different specialities and your careers advisors will help you work out which are best for the courses that interest you.

What extra-curricular opportunities are available to me at college?Going to a college or staying on at 6th Form is a great way for you to get involved with activities outside of lessons, whether you choose to carry on with your current interests or take up new ones!

Colleges and 6th Forms will encourage you to broaden your horizons, and most will have opportunities to get involved in:• Performanceactivities(suchasdrama,dance,plays).• Sportsactivities(playingforaschool,countyor

area team).• Communitybasedactivities(thesecaninclude

charity fundraising, amnesty international or the Duke of Edinburgh scheme).

• BusinessandLeadershipopportunities(suchastheyoung enterprise scheme or roles on school councils).


09

The Intro Bits

QUALIFICATIONSEXPLAINED

Did you know that completing an Advanced Apprenticeship is the same as getting an A level? There are lots of different qualifications – here’s how they compare. Remember that within any one level, qualifications can cover a wide mix of subjects, and take different amounts of time to complete.

ENTRY LEVEL LEVEL 1 LEVEL 2 LEVEL 3

Entry Level Certificates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C) A Levels

Skills for Life

BTEC Introductory

Diplomas and Certificates

Advanced Apprenticeship

Functional Skills at entry level

(English, maths and ICT)

OCR NationalsBTEC First

Diplomas and Certificates

GCE in applied subjects

Diploma of Higher Education

Awards, Certificates, and

Diplomas at entry level

NVQs at level 1

Foundation Diploma

NVQs at level 2

Higher Diploma

BTEC Diplomas, Certificates and

Awards

NVQs at level 3

Advanced Diploma

HND, HNC

LEVEL 4-8

The Intro Bits

10


IntermediateApprenticeship

FoundationDegree

HigherApprenticeship

Foundation Diploma

www.hartlepoolfe.ac.uk | or search online for HCFE

We offer part-time courses and full-time courses in a huge range of areas and at different levels including:

A Levels Accounts Activity Leadership Outdoor (sports) Aerospace Engineering

Beauty Therapy Business Administration Brickwork Carpentry & Joinery

Catering & Hospitality Early Years Electrical Installation Electrical Engineering

Fabrication & Welding GCSEs Hairdressing Health & Social Care

Housing Industrial Operations Information Technology Mechanical Engineering

Motor Vehicle Painting & Decorating Plastering Plumbing

Process Engineering Property Services Sport Travel & Tourism

If your results were better than you expected or not what you’ve hoped for don’t hesitate to call our

Customer Services team on 01429 295000University Level courses are also enrolling now - beat the H.E. fee increase!

Think again.Now you have your GCSE results it’s time to come and talk to us.

APPRENTICE CHARLOTTE HEWITT GETS HER FIRST JOB

Charlotte Hewitt,

tired of casual employment, came

to North Tyneside

Council Work Based

Learning wanting

to improve her job

prospects, complete

a qualification and start a career

working with children. An apprenticeship was ideal for her

because she could work and

learn at the same time. Charlotte went

to work as an apprentice at Denbigh Childcare/

Integrated Services, and her new colleagues quickly

made her part of the team. She worked very hard,

showing commitment, reliability and a passion for

working with children, which resulted in her gaining

employment at Burradon Community Primary School.

She is also continuing her training by starting an

Advanced Apprenticeship. Charlotte says, “I have

really enjoyed doing my apprenticeship and can’t

wait to get started on my Advanced Apprenticeship.

Everyone who I worked with has been very

helpful and supportive.” Her tutor, Gillian Dixon,

said, “Charlotte is very motivated, dedicated and

demonstrates excellent childcare skills.”

For further information please e-mail

[email protected]

LIFE STORIESAPPRENTICES’ LEGAL DREAM RECEIVES A MAJOR BOOSTNewcastle College have enabled a young student’s dream to enter the legal profession come true. Rachel Berridge, 17, of Cramlington, has joined Major Family Law as an Administration Assistant after being matched with the practice by Newcastle College’s Apprenticeship Programme.

Rachel, who recently completed a Level Two Apprenticeship in Business Administration, will now go on to study toward a Level Three Advanced Apprenticeship whilst working at the busy legal firm.Major Family Law, a specialist Divorce and Family Law practice based in Ponteland, took the decision to seek out an apprentice after having Newcastle College’s Apprenticeship Programme recommended to them.Rachel said: “I’ve wanted to be a solicitor for as long as I can remember. I had started sixth form but realised early on that this was not the route for me. I was starting to worry how I would continue with my education until I saw an advert in the paper for apprenticeships.“I emailed Newcastle College and they arranged for me to come in for a chat. I signed up to the Apprenticeship programme and soon had my interview with Major Family Law. I’m ecstatic about getting a job with such a great practice. It’s still my ambition to become a solicitor, so I want to complete my Level Three Apprenticeship and go on to do a part-time Law Degree.”Angela Allan, Director of the School of Business and Enterprise at Newcastle College said: “We are delighted that Rachel has secured a placement with such a well-respected practice as Major Family Law. We offer a range of business apprenticeships in fields such as management, team leading, accountancy and customer service and we aim to provide a first-class service in matching businesses with enthusiastic and motivated young students.”

If you are considering an Apprenticeship as a future career route then give us a call today on 0191 200 4000, to see a list of our current Apprenticeship job vacancies go to www.newcastlecollege.co.uk/apprenticeshipvacancies

The Intro Bits

12


ADAM IS IN HIS ELEMENTA 3rd year Panel Apprentice at Thatcham’s Automotive Academy, Adam Illstone is in his element - in a job he’s always wanted to do and learning his craft from the best. “It started out as a hobby,” says Adam, “I had a VolksWagen Polo and with the help of a friend we managed to lower it and I also had a go at fixing some bodywork. At around the same time I was finishing at school and I saw an opportunity as a panel technician with Peugeot UK in Coventry.” A successful interview later and Adam found himself exactly where he wanted to be – working with cars.

Adam’s on-the-job learning was to be supported by formal learning through the Thatcham Apprenticeship Programme. Thatcham offers apprentice training leading to NVQ Levels 2 & 3 in 3 disciplines, Panel, Paint or Fitter. The programme works on a block release basis so apprentices are released from their employer for two weeks at a time, 4 times a year, allowing them to learn new skills and techniques, which can be immediately put into practice on their return to the workplace. The apprenticeship can be completed in as little as 2 years.

After the initial welcome and settling in process at Thatcham it was down to business for Adam and during the first block he was already trying new skills and techniques. “We learned about Health & Safety and then it was all about practical skills -pulling dents out, filler repairs, working on double skin panels, hammer and dolly work. The Academy itself is a really excellent place to learn – clean, loads of facilities and equipment, as well as friendly, knowledgeable instructors who treat us like adults. Now I’m into the 2nd year and taking on more complex repair work. Eventually I hope to have my own bodyshop – there’s loads of possibilities – I would definitely recommend this career to anyone and I would tell them they need to do their training at Thatcham.”

This service can be accessed online at www.apprenticeships.org.uk or through a local Connexions office or Job Centre.

You can also contact the Thatcham Apprentice Team, who will be delighted to offer help and advice.

Find out more at www.thatcham.org/apprentices or call our Apprentice Team on 01635 294816

A SUCCESSFUL CAREER FOR TOM

In just one year, Tom

Waterworth went from

A-level drop-out to

launching a successful

career.

The Castleford 18-year-

old found his A-level

course in sports science

too theoretical and was

struggling to see a clear

route into employment.

But things changed when

he signed up for Lifetime’s

funded apprenticeship in

fitness instruction.

Tom said: “It was great to be studying in an adult

environment. What’s more, there was plenty of

gym-based, practical work, so I knew my job

prospects would be much better upon finishing

the course.”

After just a week’s voluntary work placement,

Tom was offered a full time, paid position as a

fitness instructor. So keen to progress in his new

career, Tom is currently completing a work-

based qualification in personal training and has

recently secured a new job as a Personal Trainer

with Fitness First. “I’m now doing what I always

wanted to do.”

Lifetime Fitness Academy and to book your place,

call 0870 120 1207 today!

www.lifetimetraining.co.uk/looking-for-a-job


13

The Intro Bits

RACHAEL PALMER - ADVANCED APPRENTICE OF THE YEARAfter finishing my A levels my

original intentions were to

take a gap year before going

to university. Instead my

Dad, who works for Jacobs

(formerly Aker Solutions),

encouraged me to change

tack and apply for an

Apprenticeship instead.

I spent the first nine

months full time at NETA’s

specialist centre in Stockton, where I

was given a good grounding in engineering. Once

this stage of my training was finished I moved onto

Jacobs full time, where NETA continued to oversee

my development on a day release basis.

I have no regrets about choosing the vocational route

to my career. As well as being involved in so many

interesting projects as part of my daily work activities,

I have taken part in a number of other courses. I went

on a five day Plant Design Modelling System course in

Cambridge and visited Didcot Power Station to learn

about Combined Cycle Gas Turbine Power Stations.

Apprenticeships are a fantastic way to get your foot

in the door whilst you learn and earn at the same

time. Unlike some of my friends who went straight

to university, I have no student debts to worry about

and already have a heap of experience under my belt.

Since I started my apprenticeship, I have achieved

so much and am still fulfilling my university dream by

doing a part-time Mechanical Engineering degree,

sponsored by Jacobs .

Rachel was also named the 2010 North East

Advanced Apprentice of the Year by

CoLaS (Celebration of Learning and Skills)

For more information Tel: 01642 616936

or visit www.neta.co.uk

PETER LOUGHRAN - SHARES HIS THOUGHTS AND EXPERIENCES Job Status: Process Operator, Huntsman Polyurethanes.

I joined TTE after leaving Newlands School in Middlesbrough.

Why TTE? My apprenticeship at TTE has been invaluable to achieving the career I wanted. There is no way I could have gained the right knowledge and experience by going to college. You need to get your hands on the equipment to learn how it works. You can’t do that from a book!

What happened after TTE? I worked at Invista who supported me all the way through my apprenticeship, I owe Invista a huge debt of gratitude, I was sponsored from day one of my three-year Chemical Process Apprenticeship. I went on to work at a number of Invista’s plants before gaining permanent employment with the company.

I then took a position as an Offshore Process Operator with the Wood Group on the Talisman Rigs and I am currently working as a Process Operator with Huntsman at the Wilton site in Redcar.

Apprenticeships can help you get a job in industry and earn money straight away, while still allowing you to gain important and respected qualifications.

To find out more about apprenticeship programmes with TTE or how to apply, please call us on 01642 462266 or email [email protected]

The Intro Bits www.opendoorsmedia.co.uk

14

LIFE STORIES

Visit www.askham-bryan.ac.uk for courses, taster days and information events. Or call Student Admissions 01904 772211

Askham Bryan College, Askham Bryan, York, YO23 3FRT: 01904 772277 E: [email protected]

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Call your local ITEC centre now or apply on-line

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www.itecne.co.uk

Business & Administration Communication Technology Customer Service IT Practitioner/Professional IT User Sales Supporting Teaching & Learning in Schools Team Leading & Management

ITEC’s Apprentices learn on the job, building up knowledge and real skills, gaining qualifications such as NVQ’s and other nationally recognised qualifications proving their true ability in the workplace. Employers really do recognise and value their apprentices.

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17

Careers Insight

IT & TELECOMS

IT & Telecoms are a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. This sector is all about digital technologies and it’s a fast moving area with excellent prospects, whether you’ve got a technical brain or a way with people.

This sector can be broken down into two main areas:

From mobile phones and satellite TV to broadband and fibre optics, IT & Telecoms is for anyone who wants to work with cutting-edge technology.

ITAs you can imagine, almost every organisation and business out there uses computers as part of their daily operations. In the UK, 21 million people use IT at work every day! From hospitals and power stations to charities and banks, IT is found in all parts of life. The IT industry is all about computers and information systems – designing them, developing them, making them, selling them and installing them.

Skilled IT professionals are always in demand. There’s a wide range of career paths on offer and many of them are technical – however, lots of IT jobs involve working with other people in a team. Here are some of the careers in IT:

IT trainer – these people make courses to teach clients how to use computers and different applications. They train people of all abilities and backgrounds. Salary: starting around £18,000.

Web designer – these designers use a mixture of technical and creative skills to build websites that look good, function well and are user-friendly. Salary: starting between £16,000 and £20,000.

Software developer – these people design computer programmes and applications that help businesses work more effectively, such as bookkeeping software. Salary: starting between £20,000 and £26,000.

Helpdesk assistant – offering support to IT users with technical difficulties. Salary: starting between £14,000 and £17,000.

TelecomsTelecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY who offer a wide range of services (phone + broadband + satellite TV) in one package.

It’s a growing sector with lots of different career paths. You could be installing fibre optic broadband cables, selling contracts in a call centre or assisting customers in a mobile phone shop. Apprenticeships are a recognised way of progressing through this industry.

Telecoms technician – the people who install, test and repair telecommunication systems like telephone and broadband cabling.Salary: starting between £12,000 and £15,000. Customer service – the people who assist contract holders and users with any enquires, from billing to technical problems..Salary: starting between £14,000 and £16,000.

NORTH EAST FOCUS IT & Telecoms is one of the fastest moving sectors out there, and the North East is no exception. Most of the companies in this region are IT companies and there is a need for young, qualified recruits. Beyond that, every business uses computers so IT skills will make you more employable.

Fast facts• 49,000peopleworkintheIT&Telecomssector.• Thereare2,190workplacesintheIT&Telecomsindustry;most of them are IT companies.• TheNorthEasthasagrowingdigitalsector.

Start learning!Want a course in the North East? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

Careers Insight

18


CASE STUDYBella Bathrooms - On Line & On Course

Bella Bathrooms offer their customers an unrivalled choice of bathrooms to reflect the latest designer trends and innovations. Business partners James and Graeme are proud of their roots as plumbers and created Bella Bathrooms to offer quality, well designed items without the designer price tags from a sleek, contemporary online store.

As the business expands, the web design, content and appeal for customers is in the capable hands of a team specifically recruited with assistance from ITEC North East to develop their skills and experience on a day-to-day basis, working towards Apprenticeships in ITQ (IT User). Ryan, Sarah and Terence, all aged 19, studied for AS and A levels at college, however, their focus was to prove themselves to an employer and embark upon a real career in an IT role. Under James’ supervision his young team are justifiably proud of their progress to date and the level of trust and responsibility they are given. James intentionally recruited his team without previous experience as a “blank canvas” to train them exactly to his standards and ways of working. ITEC also recruited Jenny, aged 23, who originally worked as a trainee web developer, but her previous admin experience has now seen her responsible for stock control and logistics, offering her new challenges ensuring stock availability and delivery of customer orders.

Sarah Sumner, Office Manager fully endorses Bella Bathrooms association with Apprenticeships to recruit, train and develop a strong team who are definitely showing real potential to grow alongside the business and their plans to treble in size with potential for 8,000 online products.

For more information call 01325 328440 or visit www.itecne.co.uk

USEFUL LINKSwww.e-skills.com - the Sector Skills Council for this industry

www.microsoft.com/uk - Microsoft UK

www.comptia.org - Computer Technology Industry

Association (CompTIA)www.bigambition.co.uk - Big Ambition

www.careersbox.co.uk - Careers films on the web

www.opendoorsmedia.co.uk - Our online careers resource

GET QUALIFIED!There are plenty of vocational and academic routes into this sector...

ApprenticeshipsIf you’re aged 16 or over, you could take an Apprenticeship in IT services & development, telecoms, or IT user. You’ll do half of your learning on the job and half in the classroom with a college or training provider, picking up qualifications along the way. Here are the Apprenticeship frameworks relevant to the sector, both of these are NVQ level 2:• ITandTelecomsProfessionals• ITUser

Advanced Apprenticeships Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3:• InformationandLibraryServices• ITandTelecomsProfessionals• ITUserYou can also do a Higher Apprenticeship, NVQ level 4 in:• ICTProfessionals

A Levels A Levels can either lead to university or a Foundation Degree, which are explained below. In this industry demonstrating that you’re handy with computers is an obvious advantage; however technical roles may require other skills too. Here are some recommended A Level subjects, which could set you in the right direction:• Computing• Design&Technology–SystemsandControl• ICT

Foundation DegreesYou can also do a foundation degree in Information Technology. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.


19

Careers Insight

In helping to develop low-

carbon energy your career could help

save the planet You could

be working with state of the art nuclear

technology

ENERGY ANDRENEWABLES SECTOR

You could work in the great

outdoors ... or even at sea

If you like variety this could be the

sector for you, there are opportunities

for all ...

Lots of fresh recruits are needed with

the new technology

being developed


21

Careers Insight

SALARIESIf you decide to enter the industry through an apprenticeship you can expect to start earning a minimum of £95 per week – increasing as you train. Salaries within the industry vary from £13,000 - £30,000 depending on skill level and the role. This industry is one of the best in terms of earning potential for those who enter through vocational pathways, for example many off-shore roles pay as much as £45,000.

The EDF Advanced Nuclear Apprenticeship scheme is a good example of how a vocational route can help you get ahead. It is a four year scheme which starts with a basic pay rate of £8,900 and increases up to £17,000 by the end, meaning that you’ll have earned money and gained a valuable qualification in the industry at the same time.

NORTH EAST FOCUS

Your region is strong in areas such as power generation,

oil and gas, nuclear and more recently renewables and low

carbon technologies. With a big a focus on petrochemical

and oil and gas industries around the Tees Valley area there

are a number of colleges in your area with courses that

can lead to careers in the sector, these include; Darlington

College, Newcastle College, City of Sunderland College,

Hartlepool College, Redcar and Cleveland College and

Northumberland College.

Fast Facts• Over20%oftheregionsfirmsinthesectorare

reporting skills gaps, so new recruits are needed.

• TheNorthEastishometo5%ofthenation’snuclear

employers.• Therearealmost8,000peopleworkingintheoiland

gas industry in the North East.

Start learning!Want a course in energy & renewables in the North East?

Then turn to page 52 to find out how to access your

local 14-19 prospectus. It will tell you who’s offering what

course in your local area, or you could visit


ENERGY & RENEWABLES

Here are some of the most popular job roles you can get into, for more information on these check out the useful links across the page:

ROLESNuclear TechnicianTechnicians perform design, specification, testing and procurement, as well as assessing plant safety and procedures.

Laboratory TechnicianLaboratory technicians provide quality control by carrying out routine and non routine testing on different sample products, such as petroleum.

Maintenance EngineerMaintenance engineers are responsible for ensuring the continuous running of machinery and equipment, organising routine maintenance procedures and carrying out repairs.

Oil and Gas MaintenanceThese roles are usually based on offshore oil or gas platforms, and can involve repairing machinery, instruments and electronics.

Network OfficerProvide engineering support and management of design, construction, operation and maintenance of the network. Making sure energy gets from power stations to customers safely and effectively.

Electrical Generation WorkerDirectly operate equipment within the power station. Whether utilising gas, coal, wind power or nuclear power they are on the frontline of generating the energy.

Recycling OperativeCollect and transfer recyclable materials to designated facilities, from a variety of households, industrial and commercial premises.

Water Network OperativeWork outside on the heavy machinery that is vital to the network, a physical job for those who have an aptitude for using tools and instruments.

With many roles in the industry being engineering or technically focused there are lots of vocational pathways into the energy and renewables sector. There is also a lot of scope for progression as more skills are gained too, with roles for university graduates, as well as entry level apprentices.

The energy and renewables Sector is one of the most varied and diverse of all the industry sectors. There are lots of different job roles, from engineers and technicians, to operatives and customer care staff. With the development of low carbon and renewable energies it’s also one of the most exciting sectors to work in!

Careers Insight

22


GET QUALIFIED!There are multiple routes into the energy and renewables

sector. With many of the roles being hands-on and technically

challenging, vocational courses offer qualifications to help

your career progress...

ApprenticeshipsApprenticeships are a great way to get into the energy

industry as they offer the practical experience required to

quickly progress as an engineer or technician. Because the

sector is so varied the type of work undertaken will depend

on the employer and the role you’re in. Below are the

Apprenticeship frameworks available in the sector, all of these

are NVQ level 2:• GasIndustry• PolymerProcessingandSignmaking

• PowerIndustry• SustainableResourceManagement

• WaterIndustry

Advanced ApprenticeshipsAdvanced Apprenticeships are equivalent to A Levels, but

like Apprenticeships are advantageous for practical roles.

Historically Advanced Apprentices have progressed significantly

in the industry and many have gone on to become supervisors

or managers. Many have remained in the industry for their

whole career as this is the start of progressing to a skilled

status. Below are the Apprenticeship frameworks available in

the sector, all of these are NVQ level 3:

• AdvancedNuclear• GasIndustry• NuclearDecommissioning• PolymerProcessingOperations• PowerIndustry• SustainableResourceManagement

• WaterIndustry

A LevelsA Levels can either lead to university or a Foundation Degree,

which are explained below, but which ones are right for you

depend on what role you want to do. Most employers and

universities value practical and scientific subjects, these

demonstrate that you would be able to understand how

everything works. Here are some recommended A Level

subjects, which could set you in the right direction:

• Biology• Chemistry• Physics• Maths

Foundation Degrees A Foundation Degree is a higher education qualification which

combines academic study with practical hands-on experience.

Designed jointly by universities, colleges and employers, they

should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent

to the first two years of an honours degree. A typical full-

time Foundation Degree takes two years to complete, and

are different from Honours Degrees as they usually involve

learning in the workplace as well as at university or college.

They are available in a range of subjects, from power

distribution to sub-sea engineering, and are a good way to

get qualified and gain experience.

CASE STUDYDanny Broadbent – Welding Apprenticeship

Flying around the world and competing in international competitions... it may come as a surprise, but this is all down to a Power Sector Apprenticeship. Danny Broadbent has successfully completed his Apprenticeship in Welding and is now working for Alstom at Kings North power station in Kent. Danny has carried out his Welding Apprenticeship over four years; one of them at college, with the remaining three working on site with the other Apprentices. Recently returning from Portugal with a silver medal after competing in the International Welding Competition, Danny’s new skills have given him the opportunity to see the world and the flexibility to develop within his role. He plays a very important part in the future of power. Danny works as part of a team of welders, in an encouraging environment, where everyone supports each other and where there is always someone around to offer advice and help if there are any problems. “Day in day out everything tends to be different, it’s a good set of people you work with, with great managers who have taught me a lot. I’d recommend an Apprenticeship to anyone.” Danny Broadbent, Welder, Alstom With Apprenticeships available in the Power Sector there’s never been a better time to think about how you could get involved. The power sector offers you variety, career development and job security and relies on the innovation and hard work of people within it. Be a part of it.

www.thinkpowersector.co.uk

National Skills Academy for PowerFriars Gate 1011 Stratford Road Shirley Solihull West Midlands B90 4BN

USEFUL LINKSwww.cogent-ssc.com – Sector Skills Council for Oil, Gas,

Nuclear, Petroleum and Polymers

www.euskills.co.uk – Sector Skills Council for Energy,

Waste and Utilities




23

Careers Insight

APPRENTICESHIPS WITH A DIFFERENCE CARLISLE, CRAMLINGTON, CO DURHAM, WALLSEND

(New centres opening in South Tyneside very soon)

It’s your future…But you may need help to shape it!

YOUR CHOICE, YOUR FUTURE STRATEGY

As part of this unique offering, we provide all other standard apprenticeship privileges:

Earn As You Learn

Work experience placement within your chosen sector

RIGHT NOW - Future Strategies have apprenticeships for 16-18 year olds.

• Achieve up to 6 qualifications at once (QCF, BTEC, KEY SKILLS + essential IT, Customer Service and principle interpersonal skills)

Multi Sectors including:

Business Admin Retail Information Technology Health Care Contact Centre and

Telecommunications

For further information contact:

0844 848 7144 or

[email protected]

www.futurestrategies.co.uk

(Don’t forget about

the staff discount…!)

If you love fashion this is the sector

for you!

The retail sector is

booming in the North East…get involved!

Learn skills that can be

used in most careers

Get paid to help people shop till they

drop

RETAIL SECTOR

APPRENTICESHIPS WITH A DIFFERENCE CARLISLE, CRAMLINGTON, CO DURHAM, WALLSEND

(New centres opening in South Tyneside very soon)

It’s your future…But you may need help to shape it!

YOUR CHOICE, YOUR FUTURE STRATEGY

As part of this unique offering, we provide all other standard apprenticeship privileges:

Earn As You Learn

Work experience placement within your chosen sector

RIGHT NOW - Future Strategies have apprenticeships for 16-18 year olds.

• Achieve up to 6 qualifications at once (QCF, BTEC, KEY SKILLS + essential IT, Customer Service and principle interpersonal skills)

Multi Sectors including:

Business Admin Retail Information Technology Health Care Contact Centre and

Telecommunications

For further information contact:

0844 848 7144 or

[email protected]

www.futurestrategies.co.uk


25

Careers Insight

RETAIL

Everyone loves to shop, which is why this sector turns over more than £321 billion a year in the UK. Retail is about the sale of products and services to consumers (that’s people like you). It covers high street shops, supermarkets, independent shops, large national chains and more. It’s also one of the most fun and young industries out there, with more than one third of the workforce under 25 years old.

Whether your strengths are creativity or organisation, there’s a role for you. Here are the main areas in the sector:

Store operationsOne of the most exciting places to work, store operations is about delivering customer service. Sales assistants help customers in the shop and make the overall shopping experience better.Salary: starting between £11,000 and £15,000 a year.

BuyingBuyers are the people who choose what is sold in the shop, and buy the products directly from designers and wholesalers. It’s the buyers at Topshop, for example, who bring trends to the high street.Salary: starting between £16,000 and £20,000. With experience, you can earn over £45,000 a year.

Visual merchandisingFrom window displays to mannequin dressing, this creative career is about making visual displays to catch the customer’s eye.Salary: starting between £12,000 and £16,000 a year.

ManagementFrom managing a shop to overseeing a region of national chains, store managers are needed to keep things running smoothly and profitably. Salary: starting between £16,000 and £20,000, while managers of large stores can make £40,000 or more.

NORTH EAST FOCUSOur region has loads of opportunities for anyone pursuing a career in retail, whether you want to be a buyer for a large department store, a market researcher or a shop manager.

Fast facts:• Employs10%oftheworkforceinthisregion.• Newcastle-upon-Tyneisthelargesthubofretail.• Tescohasannouncedplanstocreate2,500jobsin

the region.• Thesectoremploysover110,000peopleinthissector.

Start learning!Want a course in the North East? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

It’s not just about working on a till – the Retail sector offers a range of career paths, from managing a shop to creating shop window displays.

Careers Insight

26


CASE STUDYPiri’s passion for retail merchandising gets her noticed

Piri Logendran first discovered her flair for retail aged 16 when she took a job at the nearby shopping centre.

Now she’s down to the last four young people in training hoping to represent the UK at this year’s WorldSkills event.

Piri has benefitted from a Retail Apprenticeship at the Bluewater shopping centre, where she’s carving out a successful career. She said: “I started the Apprenticeship as I wanted to be learning and earning at the same time.” During her year on the Apprenticeship, Piri learned skills in numerous areas of retail and she’s delighted that her visual merchandising skills may soon grace the international stage.

“My course leader included visual merchandising in a class and after that I was hooked! Representing the UK would be amazing; I can’t describe what a big deal that would be for me. It would be great to show the world there’s a lot of VM talent in the UK, the skills involved and prove there is a lot more to it than window dressing.”

For more information about getting into retail visit www.skillsmartretail.com

USEFUL LINKSwww.acareerinretail.co.uk - advice on careers in retail.

www.skillsmartretail.com - the Sector Skills Council

responsible for the Retail sector.

www.diplomainretailbusiness.com - for information

about the new Diploma in Retail Business.



GET QUALIFIEDThere are several courses you can take to help start

a career in Retail. Once you have work experience

these qualifications will help further your career...

ApprenticeshipsThe Retail Apprenticeship covers a wide range of

job roles in retail, from visual merchandising to sales.

You’ll get a job with an employer (for example, a

national chain like Superdrug) and do half of your

learning on the job, and half in the classroom with

a college or training provider. Though this the only

apprenticeship framework in the sector it can vary

hugely based on the employer, the Apprenticeship

gives you level 2 qualifications:• Retail

Advanced Apprenticeships Advanced Apprenticeships are equivalent to A

Levels, but like Apprenticeships are advantageous

for practical roles. Advanced Apprenticeships

help you become more qualified whilst gaining

employment experience. You can continue the retail

Apprenticeship to level 3:• Retail

A Levels A Levels can either lead on to university or onto a

Foundation Degree, which are explained below. In

this industry a lot of your success will be down to

your personality rather than academic qualifications;

but if you’re interested in retail management or a role

as a buyer, here are some recommended A Level

subjects, which could set you in the right direction:

• Business Studies• Economics

Foundation DegreesYou can also do a foundation degree in Retailing.

A Foundation Degree is a higher education

qualification which combines academic study with

practical hands-on experience. Designed jointly by

universities, colleges and employers, they should

give you the right skills to be ready for employment.

They are university-level qualifications and are

equivalent to the first two years of an Honours

Degree. A typical full-time Foundation Degree

takes two years to complete, and are different from

honours degrees as they usually involve learning in

the workplace as well as at university or college.

Employer Funded StudyMany of the big national chains (like M&S, Tesco

and Sainsbury) run special training schemes for

school leavers – lots of them are linked in with a

management option. Entry requirements vary with

each scheme – check the websites of shops for

more information.


27

Careers Insight

are you lookingfor a rewarding,long-term careerin a growingsector?an apprenticeship in social care couldbe the answer – earn while you learn!

Social care is a growing sector and one that offers increasing opportunities for progression.

Skills for Care’s bespoke career pathways e-tool lets youexplore where an apprenticeship in health and social care canlead and see case studies from those who work in the sector.Go to www.skillsforcare.org.uk/careerpathways

for more information visit:www.skillsforcare.org.uk/apprenticeships

SfC Apprenticeships A4 Advert 08.11_Layout 1 25/08/2011 16:32 Page 1

HEALTH & SOCIAL CARE SECTOR

Keep reading if you want a rewarding, important career….

There are hundreds of

different career paths, from IT and admin to nursing and

physiotherapy

Health and Social Care is one of

the biggest sectors in the

North East

Do you want to help

people?

You could save lives!


29

Careers Insight

HEALTH &SOCIAL CARE

GET INTO THE SECTOR!There are lots of pathways to a career in this sector –

relevant work experience is one of them…

VolunteeringThere are lots of volunteering opportunities in Health and

Social Care, and this type of experience could qualify

you for a fulltime position or boost your application for a

course. Visit www.volunteering.org.uk or www.do-it.org.

uk to search for opportunities near you.

Work experienceThe NHS trusts in your area will be able to arrange

work experience placements. Simply ring them up

and ask to speak to someone in their HR, voluntary

services or education and training departments.

NORTH EAST FOCUS Health and Social Care is a major employer

in the North East. In fact, every year the

sector turns over more than £4 billion! As

an essential sector, there is an increasing

demand for new recruits.

Fast facts:• Ourregionhasthemostpeopleworkinginthis

sector than in any other region.

• Therewillbea6%riseinjobsoverthenext

few years.• 253,000peopleworkinthissector:35%

of them are in Tyneside, 24% in Durham,

Darlington and Tees Valley, 10% in Sunderland

and 9% in Northumberland.

Start learning!Want a course in the North East? Then turn to

page 52 to find out how to access your local

14-19 prospectus. It will tell you who’s offering

what course in your local area, or you could

visit www.opendoorsmedia.co.uk

If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about keeping people healthy, happy and looked after – and it takes all sorts of job roles to do this from nurses and care assistants to administrative assistants and IT specialists.

Healthcare is an essential part of our society, which means that there’ll always be jobs on offer for qualified people. In fact, this is one sector that continues to thrive during recessions.

Here are some of the main areas in the sector, along with the entry-level job position that could be your first step on the career ladder.

Allied health professionsPeople who specialise in a specific area, like speech and language therapists, radiographers, occupational therapists and psychologists.Entry-level job: Therapy clinical support worker

DentalThe dentists and dental hygienists who look after our teeth.Entry-level job: Dental nurse

Healthcare scienceThe scientific side to it all – includes pharmacists, biomedical scientists and laboratory assistants.Entry-level job: Pharmacy dispensing assistant

Health informationThe people who help process, store and analyse patient information and medical records – medical records clerk, clinical researcher, IT professionals. Entry-level job: administrative assistant

Nursing and midwiferyAssisting doctors and consultants in patient care. Entry-level job: Healthcare assistant, nursing assistant

Social careSocial care workers and personal assistants help people with disabilities maintain their independence and live fuller lives. Entry-level job: Care assistant, personal assistant

Wider healthcare teamAll the other jobs that keep the NHS running smoothly, like technicians, porters, gardeners, caterers, cleaning staff, etc. Entry-level job: Porter

It’s one of the biggest sectors in the UK. It’s also your chance to start a rewarding, challenging career that helps people live healthy, happy lives.

Careers Insight

30


SALARIESMost people in this sector work for the NHS, where an entry-level position will earn you between £13,000 and £14,000 a year. With a level 2 or 3 qualification, you could be earning £16,000. The more experience you pick up, the more you’ll earn.

GET QUALIFIED!ApprenticeshipsIf you’re aged 16 or over, you could take an Apprenticeship in health and social care and get a job with an employer. You’ll do half of your learning on the job and half in the classroom with a college or training provider. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2:• HealthandSocialCare• PharmacyAssistantsandTechnicians• SupportServicesinHealthcare

Advanced ApprenticeshipsAdvanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3:• DentalNursing• HealthandSocialCare• PharmacyAssistantsandTechnicians

A LevelsA Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and would be able to develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction:• Biology(Human)• HealthandSocialCare• PhysicalEducation

Foundation DegreeYou can also do a Foundation Degree in health & social care. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

CASE STUDYA route into the care sector

Sian Hendry was recruited to take on an apprentice’s role within a team who provide care for customers with mental health issues who live in a supported housing complex of self-contained apartments.

Prior to undertaking the apprenticeship, Sian had waitressed for a number of years after completing her GCSEs and a university access course in media. She soon realised that she would prefer to take up a paid vocation that offered on-the-job and skills training, rather than just a qualification.

Sian’s role is varied. She relishes the combined day’s study at college, with four days of on-the-job training. The course gives her an overview of health and social care and she is tasked with live assessments that enable her to reflect on her practical experience.

On a daily basis, she can be helping customers to manage their appointment schedules, identifying signs of health deterioration and ensuring their health and safety.

Sian believes that for a role in care you need empathy and patience towards others. The apprentice role has helped her to build personal confidence and gain a better understanding of mental health.

For more information about social care apprenticeships visit www.skillsforcare.org.uk/careerpathways or email [email protected]

USEFUL LINKSwww.skillsforhealth.org.uk – Skills for Health

www.nhscareers.nhs.uk – NHS Careers

www.stepintothenhs.nhs.uk - Step into the NHS

www.northeast.nhs.uk/careers - North East Strategic

Health Authority

www.skillsforcare.org.uk/careerpathways - Skills for Care




31

Careers Insight

North Tyneside Council Work Based Learning

Our apprenticeship programmes ensure that your workforce has the practical skills and qualifications your organisation needs to

succeed. We have a team of highly qualified and experienced tutors able to deliver the very best learning experience in a number of vocational areas. Our learning centres have a relaxed and friendly atmosphere with excellent facilities and workshops.

We believe that ‘Every Learner Matters’ and will ensure our apprentices are supported to allow them to reach their full potential. We also provide a friendly, welcoming and safe learning environment were all of our learners will be respected and valued.

North Tyneside Council in partnership with Constructing Communities offers employed and sponsored apprenticeship opportunities, specialising in:• Business and Administration• Customer Service• Construction – Wood, Brick and Fitted Interiors (Kitchens and Bathrooms)• Childcare• Health and Social Care.

Apprenticeships provide you with the opportunity to:• Earn while you learn, with a minimum wage of £95.00 per week• Achieve a National Vocational Qualification• Train in the workplace, building up knowledge• Work with North Tyneside Council and / or other local employers

All vacancies are advertised on the National Apprenticeship Vacancy Matching Service, website address www.apprenticeships.org.ukor for further information please e-mail [email protected]

Construction Communities Ad v2.indd 1 05/09/2011 10:45

You could be the face of a major national

company, like Orange or BT

CUSTOMER SERVICE & ADMINSECTOR

Many top executives were once

administratorsTake a

fantastic first step on the career ladder…

97% of businesses

say they rely on admin

If you’re good with

people, customer

service could be for you?

North Tyneside Council Work Based Learning

Our apprenticeship programmes ensure that your workforce has the practical skills and qualifications your organisation needs to

succeed. We have a team of highly qualified and experienced tutors able to deliver the very best learning experience in a number of vocational areas. Our learning centres have a relaxed and friendly atmosphere with excellent facilities and workshops.

We believe that ‘Every Learner Matters’ and will ensure our apprentices are supported to allow them to reach their full potential. We also provide a friendly, welcoming and safe learning environment were all of our learners will be respected and valued.

North Tyneside Council in partnership with Constructing Communities offers employed and sponsored apprenticeship opportunities, specialising in:• Business and Administration• Customer Service• Construction – Wood, Brick and Fitted Interiors (Kitchens and Bathrooms)• Childcare• Health and Social Care.

Apprenticeships provide you with the opportunity to:• Earn while you learn, with a minimum wage of £95.00 per week• Achieve a National Vocational Qualification• Train in the workplace, building up knowledge• Work with North Tyneside Council and / or other local employers

All vacancies are advertised on the National Apprenticeship Vacancy Matching Service, website address www.apprenticeships.org.ukor for further information please e-mail [email protected]

Construction Communities Ad v2.indd 1 05/09/2011 10:45


33

Careers Insight

CUSTOMER SERVICE & ADMIN

NORTH EAST FOCUSOur region is known for its many call centres, which offer lots

of customer service opportunities. A call centre job could

be partnered with a Contact Centre or Customer Service

Apprenticeship and lead to valuable qualifications.

Like in other parts of the country, customer service and admin

skills are used in most industries, from healthcare to media, so

there are plenty of opportunities about.

Fast facts:• Callcentresareathrivingindustryintheregion.Majorcall

centres include British Airways in Newcastle and Orange in

North Tyneside and Darlington. • Withmanyfinancialservicescallcentresbasedinthe

North East, there is ample opportunity to gain higher level

specialist qualifications too.• Morethan9,000peopleworkinNorthEastcallcentres.

• 6in10organisationsplantoinvestmoreoncustomerservice.

Start learning!Want to find a course in the North East? Then turn to page 52

to find out how to access your local 14-19 prospectus. It will

tell you who’s offering what course in your local area, or you

could visit www.opendoorsmedia.co.uk

GET INTO THE SECTORThere are many admin and customer service roles that

don’t require previous experience or qualifications. If you’re

interested in admin, then look for office junior, receptionist

and administrative assistant vacancies. If you’re interested in

customer service, working in any high street shop or a call

centre will give you real experience.

Once you’ve got a job, you can start working towards work-

based qualifications like NVQs. Your employer could even help

turn your job into an Apprenticeship.

The benefits: You’ll get on the career ladder and start earning

money – you’ll also be in a good position to pick up work-

based qualifications.

Customer serviceYou’ve probably heard the phrase ‘the customer’s always right’. Any business that wants to be successful has to keep its customers happy, and that’s what customer service is all about. From helping a shopper find the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes.

For this career, you need to be good with people and able to help them with any questions or problems they might have. You’ll also need to learn your organisation’s products and services inside and out. It can be a very rewarding career – you’ll get satisfaction every time you help a customer.

Entry-level roles: Customer service representative, call centre operator, plus lots of other jobs involve customer service. Earnings: Salaries start around £12,000 to £18,000 a year. Career progression: With experience, you could become a team leader or manager, which could lead to a higher salary. Customer service skills are transferable to other careers too.

AdministrationBusinesses can’t function without administrators – in fact, 97% of organisations say that administration is crucial to their success. Administrators are responsible for running the daily operations of the office. They answer the phone, input data, keep schedules, type up letters and anything else that needs to be done. They’re an important part of business, which is why there are over 5 million of them in the UK.

For this career, you’ll need to be organised and have good computer skills. Since administrators are needed in most organisations, you could work across many sectors. You could be a receptionist in a record company, or help run the office of a national charity. Whatever you do, you’ll be learning skills that will help you progress in your career.

Entry-level roles: Administrative assistant, office junior, personal assistant, office secretary.Earnings: Salaries start around £15,000 to £20,000 a year. Career progression: Admin is a great way to get in with a company and move up the ladder. Admin skills are transferable to many other careers as well.

It’s more than a sector – customer service and administration help drive businesses forward in all industries. Learn these skills and you’ll be very, very employable…

Careers Insight

34


CASE STUDYDanielle Wright

Danielle, age 18, started on the Future Strategies Consulting Business Administration Academy in February 2011. As part of the programme Danielle was found a customer service/business admin placement with Alizonne, a national group of private medical clinics. Throughout her course, Danielle was conscientious and hardworking and as a result of her hard work gained a full time job with the company.

“My time at FSC was a huge help to my future and helped me gain skills, qualifications and a work placement. This was a huge help because before I started at FSC I wasn’t working and this gave me something to be proud of.

The assessors and placement officers at FSC are great support both with issues concerning work and personal circumstances. They all work so hard to get you through your qualifications and find a placement. They want to help you build your future. I am extremely grateful to all of the staff at FSC for helping me achieve great things. The placement they got me is great and I enjoy coming into work every day and enjoy having new challenges and goals to work towards. I wouldn’t be here today with such a great job with great opportunities if it wasn’t for the fantastic team at FSC. They support you and encourage you to work. They all do such a great job.”

Danielle will now progress onto her level 3 business admin apprenticeship with Future Strategies Consulting, allowing her to progress even further in her new role.

For more information call 0844 848 7144 or visit www.futurestrategies.co.uk

USEFUL LINKSwww.breakinto.biz - for more information about

admin careers

www.instituteofcustomerservice.com - The Institute of

Customer Service

www.cfa.uk.com - The Council for Administration



GET QUALIFIEDThere are plenty of vocational courses for this sector...

ApprenticeshipsThere are several Apprenticeships available: customer service, contact centres, and business & administration. In all of them, you’ll learn on the job while attending a college or training provider on day release, and earn the right qualifications that will help you progress. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2:• BusinessandAdministration• ContactCentres• CustomerService• Sales&Telesales

Advanced Apprenticeships Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. You can build on all of the above Apprenticeships; all of these frameworks are NVQ level 3:• BusinessandAdministration• ContactCentres• CustomerService• Sales&Telesales

You can also do a Higher Apprenticeship, NVQ level 4 in:• ContactCentres

A Levels A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and skills, and would be able to further develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction:• BusinessStudies• English• ICT

Foundation DegreesA Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. You can do a foundation degree in customer service management.


35

Careers Insight

Advert_Layout 1 06/09/2011 15:20 Page 1

IMAGINE A CAREER...

Designing websites

Organising holidays

Making big

money deals

Travelling around the

world

Repairing sports cars

Leading outdoor

expeditions

Helping to cure life threatening

diseases

Cooking five-star meals

Fitting shop frontsRenovating

old houses

Caring for

animalsWorking behind

the scenes in TV

Saving the

planet


37

Careers Insight

YOUR CAREER, YOUR CHOICEWondering what other careers are out there?Here are some of the other sectors in your region...

Armed Forces Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training. For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details.

Salary: Starting around £13,400 the first year, with excellent benefits and progression. Qualifications: The armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.

Business & Finance This sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average.

Job roles: Accounts assistant, payroll assistant, admin assistant, bank cashier, trainee accountant. Salary: Starting between £13,000 and £20,000. Qualifications: Apprenticeships in Business & Admin and Financial Services; A-level Traineeships; Foundation Degrees.

ConstructionIts more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. One of the most popular ways into this career is the Construction Apprenticeship Scheme, which takes two years for a Level 2 award, and one more year for the Level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you.

Job roles: Bricklayer, labourer, joiner, painter and decorator, plasterer.Salary: Apprentices can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year.Qualifications: Construction Apprenticeships; Foundation Degrees.

Creative, Digital & Media This sector covers a range of exciting and creative careers in TV, film, graphics, publishing and journalism. Production assistants help out on television and film sets; graphic designers create adverts and billboards; journalists write news stories; publishers print books and magazines; and photographers shoot and edit images. If you thrive on a creative buzz, there’s no better industry to be in. Competition for jobs is high so work experience is highly recommended.

Job roles: Graphic designer, web designer, production assistant, editing assistant, photographer assistant. Salary: Starting between £13,000 and £17,000. Qualifications: Apprenticeships in Creative and Digital Media; Foundation Degrees from Creative Writing to Animation.

Careers Insight

38


EngineeringAt the heart of every technological advance is an engineer. Chemical engineers create new fuels to keep vehicles moving; civil engineers design our railways and roads; and aerospace engineers design the most modern aircraft. Engineers use problem solving, creativity and imagination to come up with answers to problems. The main challenge is doing more with less. How can they make something more cheaply, quickly and effectively than ever before? Engineering is one of the most varied sectors out there, with specialist areas like chemical, mechanical, electrical, aerospace, marine and defence.

Job roles: Maintenance fitter, welder, mechanical engineering technician.Salary: Starting anywhere between £15,000 and £18,000 per year.Qualifications: Apprenticeships in Engineering; Foundation Degrees.

Environmental & Land-based This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping, Agriculture, Animal care, Environmental conservation, and Land-based engineering.

Salary: Starting between £12,000 and £18,000. Landscape engineers make between £20,000 and £26,000 a year. Qualifications: Apprenticeships from Animal Care to Agriculture; Foundation Degrees.

Food & Drink Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, fixing machines on the production floor, processing meat, baking cakes or testing quality.

Job roles: Production operative, bottling operative, baker, warehouse worker. Salary: Starting between £11,000 and £17,000 a year. Qualifications: Food Manufacture Apprenticeships; Foundation Degree in Food & Drink Management.

Hair & Beauty This industry is all about helping people look good and feel better about themselves. It’s a booming sector that makes billions each year. There are many different paths within this sector – hairdressing, nail services, beauty therapy, spa therapy – and all of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out). Job roles: Hairdresser, spa therapist, beauty therapist, aromatherapist Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships from Hairdressing to Beauty Therapy; Foundation Degree in Salon Management.

Manufacturing From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of finished engine parts.

Job roles: Production and process engineers, technicians, maintenance engineers, welders and machine setters. Salary: Starting between £13,000 and £18,000 a year. Qualifications: Manufacturing Apprenticeships and Foundation Degrees.

Motor Vehicles This sector deals with all aspects of cars, vans and motorcycles – selling them, fixing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer service based roles; maintenance and repair; sales; body and paint operations; roadside assistance; and fitting and selling motor vehicle parts.

Job roles: Maintenance and repair technician, sales assistant, fast-fit technician, body repair technician.Salary: Starting between£13,000 and £18,000 per year.Qualifications: Apprenticeships in Motor Vehicles; Engineering Foundation Degrees (Automotive specific).


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Careers Insight

C

M

Y

CM

MY

CY

CMY

K

Apprenticeships outdoor ad ARTWORK PR.pdf 1 24/08/2011 12:18

START LEARNINGWant to find a course in one of these sectors? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what in your local area.

Public Services In this sector, your work could help other people and improve your local community. Public services are an essential part of our society – education, housing, the police, and the fire service are all services that the government provides for its citizens (that’s you and us). In this sector, you could help organise a community arts programme, work for a housing association or support a teacher in the classroom. Your local council is a large employer in this sector. Contact them directly for job vacancies.

Job roles: Classroom assistant, nursery nurse, admin assistant, youth support worker. Salary: Starting between £13,000 and £16,000 a year. Qualifications: Apprenticeships and Foundation Degrees in Public Services.

Sport & Fitness Many people think the only way you can get a career in sport is to become a professional athlete or a PE teacher – but this couldn’t be further from the truth. This sector is about promoting health and fitness. For example, exercise and fitness instructors work for gyms and leisure centres and help people stay fit and healthy. Sports coaches teach skills and techniques at all levels, from beginner to professional. Outdoor activity instructors help people enjoy themselves in the great outdoors and operations managers make sure gyms and leisure centres run smoothly.

Job roles: Personal trainer, fitness instructor, swimming coach, leisure centre assistant, playworker. Salary: Starting around £12,000 and can rise to £25,000 with experience and qualifications. Qualifications: Apprenticeships in Sports Management, Leadership and Coaching; Foundation Degree in Playworking.

Transport & Logistics This sector deals with all sorts of vehicles and their different purposes – the cars and motorcycles we drive, the lorries that transport goods, the trains and buses that travel across the country, even the aeroplanes that arrive and depart from our airports. All of these vehicles require skilled mechanics to keep them running, drivers to operate them safely, and organised people behind the scenes keeping everything to schedule. Many jobs involve manual and mechanical skills, however many roles deal with the public, so people skills are important too.

Job roles: Vehicle technician, bodywork repairer, rail engineering technician, lorry driver, baggage handler. Salary: Starting between £12,000 and £17,000 a year. Qualifications: Apprenticeships and Foundation Degrees.

Travel & Hospitality This sector helps people enjoy themselves during their free time and holidays. People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, pamper us in salons, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. You could be a chef, a spa therapist or even a member of air cabin crew! While working hours often take place when other people are enjoying themselves (evenings and weekends), many prefer escaping the typical 9-5 lifestyle.

Job roles: Travel agent, waiter, trainee chef, air cabin crewmember. Salary: Starting between £11,000 and £16,000 a year. Qualifications: Travel Services and Hospitality & Catering Apprenticeships; Foundation Degrees in Hospitality Management.

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Careers Insight

SCAN HERE TO VIEW AND APPLY FOR OUR CURRENT VACANCIES

NEAC: A FIRST FOR APPRENTICES WITH THE LAUNCH OF A NEW INTERACTIVE CV SERVICE TO ENSURE ITS APPRENTICES STAND OUTFROM THE CROWD!

42

Advertorial www.opendoorsmedia.co.uk

The North East Apprenticeship Company (NEAC) is the first apprentice agency to provide a ‘revolutionary’ new online CV service which will benefit both young apprentices and employers.

Apprentices at the NEAC will be among the first people in the UK to use Innovate CV, an interactive online method of marketing your talents to employers.

Billed as ‘the future CV’ the Innovate CV website www.neapprenticeship.innovatecv.com allows apprentices to create multi-media resumes as part of their search for an apprenticeship.

It also enables prospective employers to browse through a showcase of skills and qualifications online and find the right person for their vacancy, saving them time and delivering costs savings in the process.

NEAC is making the most of advances in technology to make sure its apprentices have the best possible opportunities to find employment while looking at ways to improve our service to employers said Managing Director Paul Champion.

He added: “This is another exciting first for the North East Apprenticeship Company. In signing our apprentices up to use Innovate CV, we are leading the way in introducing the very latest advances in recruitment techniques.

“This online CV helps employers to find and recruit the candidates best suited to the roles within their organisation. And each employee using it can also update and review their CV over time too.”

NEAC has signed up more than 150 companies since its launch last year and has a regional brief to expand apprenticeship positions, tackling the skills gap to create more new apprentice jobs in the next few years, particularly among small and medium enterprises (SMEs).

Innovate CV requires the candidate to input their information from which it creates an online CV for use on this and other websites. It links in with candidates existing social networks to help secure employment as the platform provides a functionality to share a CV on sites such as LinkedIn, Facebook and Twitter.

Among its many features is an onsite search engine which candidates can use to help find useful contacts to assist with their job search.

The Career and Training section of the website highlights any skills and knowledge the candidate may lack when pursuing their dream job, and provides opportunities for them to enrol on online courses to fill the gaps.

The launch of Innovate CV from NEAC aims to highlight the talents and skills of apprentices and celebrate the value of apprenticeships, while also ensuring that employers have as much information about the young people who they could potentially employ and invest in in the future.

For more information on how to be an apprentice or to see what vacancies we have take a look at www.neapprenticeship.co.uk or email [email protected] Tel: 0191 490 2453

Home to national

employers like Orange

and the NHS

The North East attracts 8.5 million

visitors each year

Employers invest more in training than any

other region Home to

top colleges and training

providers

Leading the way in low carbon technology

International companies like Nissan

are investing heavily in the

North East

SPOTLIGHT ON THE NORTH EAST

...AND SO MUCH MORE!


43

Useful Stuff

Northumberland

Lots of Northumberland is rural wilderness – in fact, there are only

61 people per square mile! Still, there are plenty of job opportunities

in Northumberland, particularly within green low carbon technology,

pharmaceuticals and engineering. World-leading green technologies are

being developed at the New and Renewable Energy Centre in Blyth,

which in turn has attracted lots of international businesses.

Northumberland is well known for its ancient castles, Hadrian’s Wall,

gorgeous coastlines and picturesque market towns. Thousands of

tourists visit Northumberland, which is why the Leisure & Tourism

industry is booming, bringing in over half a billion pounds a year!

Key places: Berwick-upon-Tweed, Morpeth, Hexham, Blyth

Key sectors: Public Services, Leisure & Tourism, Energy & Renewable

Key employers: Covance, Northumberland County Council

14-19 prospectus: www.my-steps.co.uk

Take a look at some of the major opportunities in the North East

YOUR REGION

County Durham

Northumberland

Tees Valley

Tyneside

Sunderland

Newcastle and Gateshead

County DurhamCounty Durham has a world-class Science,

Engineering and Technology sector. Some of

the most exciting leading edge technologies in

the world are under development in Durham

across fields such as nanotechnology,

microelectronics and stem cell research.

Sedgefield has one of the most advanced

science and business parks in the UK.

It’s not all about science, though. Like the other

parts of the North East, Leisure & Tourism plays

a big part of Durham’s local economy.

Key Places: Durham, Darlington, Bishop AucklandKey Sectors: Engineering & Manufacturing;

Leisure & TourismKey employers: Durham County Council,

NHS, Durham University, GlaxoSmithKline

14-19 prospectus: www.help4teens.co.uk/

WELCOME TO THE NORTH EAST

Useful Stuff

44


TynesideNorth Tyneside has one of the fastest growing

business scenes in the North East. It’s home to the

UK’s largest office park, which houses big names like

Proctor & Gamble, Newcastle Building Society, and

Orange.

South Tyneside has some of the most beautiful

beaches in England. It’s also a great place to start

your career, with key industries of Engineering,

Manufacturing, ship-repair and offshore services. The

Leisure & Tourism sector is growing, too!

Key sectors: IT & Telecoms, Business &

Finance, Health & Social Care, Leisure & Tourism,

ConstructionKey employers: Procter & Gamble, Orange,

Newcastle Building Society

14-19 prospectuses: www.get-it-sorted.org.uk,

www.ST19.net

Newcastle and GatesheadUnited by its seven bridges and spectacular riverscape, Newcastle & Gateshead is an important business centre and cultural centre of the North East. Newcastle & Gateshead has a vibrant nightlife, shopping, culture and high profile sporting events like the Great North Run. This vibrant nightlife also ensures there are plenty of visitors too, with tourists contributing £1.2 billion to the local economy.

Newcastle & Gateshead are also world leaders in further and higher education. As well as Gateshead College and Newcastle College, there around 37,000 full-time students living in the city, studying at either Newcastle or Northumbria University.Key sectors: Manufacturing, IT & Telecoms, Business & Finance, Health & Social Care, Leisure & Tourism, ConstructionKey employers: The Sage Group, Newcastle City Council14-19 prospectuses: www.newcastleroutes.co.uk, www.gatesheadprospectus.co.uk

SunderlandThis city by the sea has plenty of career opportunities in motor manufacturing and on the cutting edge of Creative, Digital & Media. The city is fast becoming a digital centre of excellence with organisations like Codeworks and Sunderland Software City. Sunderland is also home to Nissan, Europe’s most efficient car plant. Sunderland is a hub of research and development in the car industry.

14-19 prospectus: www.sun1419.net

Tees ValleyTees Valley is a hub for Chemical Manufacturing, and

the Energy & Renewables and Creative, Digital &

Media sectors. In fact, it’s home to more than half of

the UK’s petrochemical industry with a vast complex

of chemical companies near Middlesbrough.

Tees Valley is a great place to train. It’s home to 14

Centres of Vocational Excellence and has double the

number of young people with Apprenticeships than

the national average.

Key Places: Darlington, Hartlepool, Middlesbrough,

Redcar, Stockton-on-TeesKey Sectors: Engineering, Manufacturing, Leisure &

Tourism, Ports & Logistics, Food & Drink

Key employers: Barclaycard, British Energy,

Santander, PD Ports14-19 prospectuses: www.campusstockton.org,

www.rc.futures4me.co.uk, www.next4me.co.uk,

www.pools1419.net

CONTACT CENTRALThe North East is a major hub for call centres, with plenty of opportunities for training in

customer service. Mostly located in Tees Valley and Tyne and Wear, these contact centres

are huge employers and provide customer service operations (mainly for banking and

insurance), call centre reservation and ticketing, and telemarketing. They can be linked to

local, national or even international companies.

DID YOU KNOW…?Research predicts that there will be more jobs

available in the North East that will require higher

skill levels, which makes it important for young

people to have the right skills and qualifications.

Tees Valley


45

Useful Stuff

Construction · Horticulture · Business & Administration Customer Service · Employability Skills · Work Tasters

Personal & Social Development · Functional Skills

Learn New Skills · Gain Qualifications · Develop Life Skills Get a Challenging Career · Earn Money · Reach Your Goals

S&D Training Ad NE.indd 1 02/09/2011 11:36

IN THE NORTH EAST

Fastest growing Creative sector in the country

Leading the way in low-carbon technologyThere are 5 renowned universities in the North East

World leader in cutting

edge technology

58% of the UK’s

petrochemical sector

is in Tees Valley

Science Parks such as Knowledge Campus and Netpark are supporting this high-tech industry growth

Employers invest more in training than any other region

1 in 10 in the North

East’s workforce are

in the Retail sector

The North East is leading the way in science and technology, but there’s much more than that going on...

0 5 10 15 20

Other service activities

Arts, entertainment and recreation

Human health and social work activities

Education

Public administration and defence

Administrative and support service activities

Professional, scientific and technical activities

Real estate activities

Financial and insurance activities

Information and communication

Accommodation and food service activities

Transportation and storage

Wholesale and retail trade; repair of vehicles

Construction

Water supply; sewerage, waste management

Electricity, gas, steam and air conditioning

Manufacturing

Mining and quarrying

Agriculture, forestry and fishing

% OF NORTH EAST WORKFORCE IN EACH INDUSTRY


47

Useful Stuff

Leaving School in 2012?Want to learn more about full time courses and apprenticeships?Take a look at your local outstanding college and see what wecan offer you!

10 November 2011 5.30pm - 7.30pm24 January 2012 5.30pm - 7.30pm15 March 2012 5.30pm - 7pm

Talk to our Careers Guidance Advisers, have a lookaround the college and complete an application form.

Come along to one of our open events:

See us onyour mobile

Visit: www.darlington.ac.uk or call: 01325 503035

Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR

Become a fanon facebook

Follow us on twitter@darlingtonfe

Awarded Outstanding by Ofsted, DarlingtonCollege provides a huge variety of courses tosuit the ambitions of every single student.Whether you are leaving school, considering areturn to education, looking to enhance yourcareer development, an employer seekingtraining for your employees, or simply want tolearn for fun – we have something for you.

Our college is a state-of-the-art facility which offers first classlearning with inspirational teaching from experienced tutors. Weare also one of the few colleges to have been awarded Beaconstatus, as well as being graded as Outstanding by Ofsted.

One of our beauty students Louise Nockels has her sights set ona captive audience as she takes another step towards her dreamcareer. The 18-year-old plans to launch her own business offeringhair and beauty regimes to army families. And to hit her targetshe joined hundreds of other students enrolling on courses atDarlington College, the only FE college in the Tees Valley rated asoutstanding across the board by Ofsted.

As she grows her business idea, Louise has already studied Level

2 beauty and hairdressing and is now embarking on the nextphase of her development, Level 3 beauty. “I’m determined tohave my own business and have spotted a niche with armyfamilies,” said Louise, of Darlington, whose boyfriend is in theinfantry.

“Many army wives and girlfriends have time on their hands andpeople are much more image-conscious nowadays. “They feelmore comfortable and confident wearing make-up and with styledhair and if they are not careful – and if they don’t have it doneprofessionally – they can mess it up. College is great for learningthe skills you need and getting you ready for work.”

If you are interested in Part time study at Darlington College, why notcome in and see us at one of our Advice and Information Day, whichwill take place between 10am and 2pm on the following Mondays: 3October 2011, 7 November 2011 and 5 December 2011.

Staff will be available to offer information and advice on allcourses available, start dates, fees and support available tostudents. You can also check out our fantastic college andfacilities. There is no need to book, just pop along to the collegeand the Customer Service Team will direct you to where you needto go.

When only Outstanding will do

See us onyour mobile

For any more information please contact Darlington College on 01325 503050 or visit www.darlington.ac.uk

Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR

Become a fanon facebook

Follow us on twitter@darlingtonfe

How did you hear about competitions? I got asked if I wanted to give it a go to test my ability.

What are your biggest personal achievements so far?My biggest personal achievement so far is definitely winning gold in the Plastering / Drywall Systems national final.

What’s your ambition?To win Gold at WorldSkills London 2011.

What are you hoping for by competing for a place at WorldSkills London 2011? I want to be the best in the world.

What do your family and friends think about you competing?They are just as happy as I am.

What would you say to other young people considering a vocational career?Go for it and make the most of it.

What do you think getting involved in international competitions could do for your career?Improve your qualifications and standard of work.

Local apprentice, Jamie Fineran from Newcastle was selected to represent Team UK in Plastering and Dry Wall Systems at WorldSkills London 2011. He spoke to us about his Apprenticeship and competing in WorldSkills.

To find out more about Team UK, please visit www.worldskillsteamuk.org

Skills Competitions are managed by the National Apprenticeship Service.

Jamie Fineran DOB 15/08/1990

Hometown Newcastle-upon-Tyne

School Kenton School

Employer G T Contracts

Training Provider British Gypsum Drywall Academy

Qualifications Working towards Apprenticeship - NVQ Level 2 Dry Wall Systems, Work based SDUDI

Already competed in WorldSkills UK Plastering and Drywalling (SkillBuild), 2009 and 2010, Gold medal winner

Premier training and development Partner, Squad and Team UK

Premier supporter of Squad and Team UK and sponsor of WorldSkills, UK Alumni

WorldSkills London 2011 will be the world’s largest international skills competition. Young people from across the globe will compete to show they are the best of the best in their skill.

Representing the UK at WorldSkills London 2011 are 43 skilled young people aged 18-24 who will compete in 37 skills ranging from Mobile Robotics to Landscape Gardening, and from Cooking to Bricklaying. 86 of the UK’s best students, apprentices and employees aged 18-25 battled it out over 4 days of competition for a chance of a place in Team UK.

Over 50% of Team UK members are current or former apprentices and many are already winners of the WorldSkills UK national skills competitions.

At a time when you’re making decisions about starting work or training, the WorldSkills 2011 competition shows that Apprenticeships and vocational training can lead to exciting opportunities, as well as worthwhile and fulfilling careers.

As employees, apprentices work alongside experienced staff to gain job-specific skills, and real workplace experience. At the same time, they also receive training to work towards nationally recognised qualifications. Perhaps best of all, since apprentices are employed, they receive a wage and benefit from paid holidays whilst they’re learning their trade.

You can enhance your Apprenticeship by taking part in WorldSkills UK national skills competitions. Run annually in over 50 different skills, these competitions allow apprentices to test their skills against the best in the UK. To find out how to enter, please visit www.worldskillsuk.org

So why not visit WorldSkills London 2011? The competition is taking place from 5 - 8 October at the ExCeL centre, and if you come along you’ll have the chance to cheer on Team UK, try a skill as part of our Have a Go campaign and get impartial information, advice and guidance about Apprenticeships and much more, from on-hand careers advisors. There will also be the opportunity to find out how you can enter WorldSkills UK competitions. To find out how to visit, please go to www.worldskillslondon2011.com

A world of opportunities...

USEFUL LINKSDIRECTORY

MAJOR COLLEGES

NEWCASTLE & GATESHEAD

Gateshead Collegewww.gateshead.ac.uk0191 490 0300

Newcastle Collegewww.ncl-coll.ac.uk0191 200 4000

TYNESIDE

South Tyneside Collegewww.stc.ac.uk0191 427 3500

Tyne Metropolitan Collegewww.tynemet.ac.uk 0191 229 5000

SUNDERLAND

City of Sunderland Collegewww.citysun.ac.uk0800 092 6506

COUNTY DURHAM

Bishop Auckland Collegewww.bacoll.ac.uk/0800 092 6506

Darlington Collegewww.darlington.ac.uk01325 503050

Derwentside Collegewww.derwentside.ac.uk/01207 585900

East Durham Collegewww.eastdurham.ac.uk/0191 518 2000

New College Durhamwww.newcollegedurham.ac.uk0191 375 4000

ONLINE 14-19 PROSPECTUSES

County Durhamwww.help4teens.co.uk

Darlingtonwww.futures4meindarlington.com

Gatesheadwww.gatesheadprospectus.co.uk

Hartlepoolwww.pools1419.net

Middlesbroughwww.next4me.co.uk

Newcastle upon Tynewww.newcastleroutes.co.uk

North Tynesidewww.get-it-sorted.org.uk

Northumberlandwww.my-steps.co.uk

Redcar and Clevelandrc.futures4me.co.uk

South Tynesidewww.ST19.net

Stockton-on-Teeswww.campusstockton.org

Sunderlandwww.sun1419.net

Useful Stuff

52


Middlesbrough Councilwww.middlesbrough.gov.uk

Newcastle City Councilwww.newcastle.gov.uk

North Tyneside Councilwww.northtyneside.gov.uk

Northumberland County Councilwww.northumberland.gov.uk

Redcar & Cleveland Borough Councilwww.redcar-cleveland.gov.uk

South Tyneside Councilwww.southtyneside.info

Stockton-on-Tees Borough Councilwww.stockton.gov.uk

Sunderland City Councilwww.sunderland.gov.uk

OTHER USEFUL SITES

Careers Advicewww.careersadvice.direct.gov.uk

Careers Boxwww.careersbox.co.uk/

Jobcentre Pluswww.jobcentreplus.gov.uk/

National Apprenticeship Servicewww.apprenticeships.org.uk/

Skillwww.skill.org.uk/

Work Experiencewww.work-experience.org

TEES VALLEY

Askham Bryanwww.askham-bryan.ac.uk01287 633870

Cleveland College of Art & Designwww.ccad.ac.uk01642 288000

Hartlepool Collegewww.hartlepoolfe.ac.uk01429 295000

Hartlepool 6th Formwww.hpoolsfc.ac.uk01429 294 444

Middlesbrough Collegewww.mbro.ac.uk01642 333333

Redcar & Cleveland Collegewww.cleveland.ac.uk01642 473132

Stockton Riverside Collegewww.stockton.ac.uk01642 865400 NORTHUMBERLAND

Northumberland Collegewww.northumberland.ac.uk 01670 841 200

LOCAL COUNCILS

Darlington Borough Councilwww.darlington.gov.uk/

Durham Councilwww.durham.gov.uk

Gateshead Councilwww.gateshead.gov.uk

Hartlepool Borough Councilwww.hartlepool.gov.uk


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Useful Stuff

STEP 3 FIND YOUR PROVIDER OR COLLEGEIt’s all very well you knowing what career you’re interested in, but

you need to know which providers near you can help you get the

qualifications you need. If you head to our ‘Links’ section you can see the

colleges, training providers and employers in your area who want you,

and see what courses they offer. We also link to your local councils and

14-19 prospectuses so if you need more help you can find it there too.

STEP 1 GET THE FREE NEWSLETTER

Make sure you sign up for our newsletter and we’ll keep you updated on

courses, training opportunities and more in your area. To sign up just click

on the pink box to the left of the regional home page, this means you won’t

miss a beat as whether a college in your area has a fantastic new course or

a major employer is looking for new apprentices to hire we’ll fire the details

direct to your inbox. Just leave it to us at Open Doors...

STEP 2 EXPLORE THE SITEThere’s a lot going on in your region and it’s hard to know where to start, but our ‘Careers’ section is the best place get going. This will give you an insight into the careers out there and how to get into them in your area. You can also check out the ‘News’ section for the most up to date information on everything from upcoming open days to providers with new vacancies. If you’re still undecided on what’s best for you head over to the ‘Stories’ section to see what young people who’ve actually been in your shoes have to say.

WWW.OPENDOORSMEDIA.CO.UKYou’ve reached the end of the magazine, but that’s not all we have to offer! We also have the best website out there for finding out about courses and training opportunities in your area, don’t take our word for it though, log on now and check it out...

Because we know you want the lowdown on opportunities where YOU live there is a unique site dedicated to your region, click on your area to get started.

There are a bazillion websites out there with out of date information on careers and training so the internet can be a confusing place if you’re looking for advice. At Open Doors we put all of the info you need in one place and point you in the direction of the other websites that can help too. Once you’re on the site there are 3 main steps to make sure you get the best information, it’s almost like having a virtual careers advisor!

We’re improving our site with swanky new features over the next few months so make sure to come back and have a look regularly. In the meantime check us out on facebook or twitter. You can find the links on the top of our website so come and say hello.... we won’t bite, honest!

Useful Stuff

54


CLEVELANDCOLLEGE OFART&DESIGN

COURSES STARTING SEPTEMBER 2012

An educational charity providing specialist further and higher education programmes in the creative professions

Green LaneMiddlesbroughTS5 7RJ

www.ccad.ac.uk

01642 288 888

www.facebook.com/weareccadwww.twitter.com/c_c_a_d

OUTSTANDINGOfsted 2009

Dedicated CCAD bus routes; Hartlepool / Billingham / Darlington / Stockton / Norton / Thornaby / Yarm / Eaglescliffe / Ingleby Barwick / Saltburn / Marske / Redcar / Eston / Normanby / Loftus / Brotton / Skelton / Guisborough / OrmesbySee website for more information

Get to CCAD

for 50p

Edexcel BTECLevel 1 Diploma in Art & Design

Edexcel BTEC Level 2 Diploma in Art & Design

Edexcel BTEC Level 3 Extended Diplomas3D Design (Interior, Architectural & Product)Art & DesignDesign CraftsFashion & ClothingFine ArtGraphic DesignInteractive MediaPhotographyTextiles

BTEC Foundation DiplomaArt & Design (full & part time)

A-levelsGraphicsTextilesPhotographyFine ArtThree Dimensional DesignBusiness StudiesEnglish LanguagePsychologyHistory of Art

OPEN EVENTS 2011/12

Monday 10th October4pm-7pm

Saturday 26th November10am-2pm

Saturday 28th January10am-2pm

Saturday 3rd March10am-2pm

Tuesday 24th April4pm-7pm

open doors ne autumn 2011

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