Hi Everyone,Hope you are all fighting through the winter chill and the keeping the colds away that often come at this time of year.

We have been preparing for the new Aged Care Accreditation Standards that came into effect from the 1st July. So please everyone refer to staff if you are uncertain of anything and we will assist

you. Have a great month and enjoy time with family and friends.

Bye for now, Bernie

Dear all,We are looking forward to upcoming events in the July/August calendar including the Christmas in July celebration and the Grand opening of our new wing which will be on 24 July.

Residents and Families will be receiving information on the new Aged Care Standards and the Resident Charter of Rights which came into effect from July 1st, please look out for this information around Caladenia and in your emails.

Keep warm and a reminder to all to avoid coming to visit your loved one if you are

unwell to prevent the spread of illness, particularly being Flu season.

Kind Regards, Bec van de Paverd

A word from Dianella

A word from Caladenia

Dianella18 JulyMorning Melodies at Trackside

6 August Flower arranging (flowers donated by Buds and Branches)

27 AugustVolunteers thank you luncheon

Caladenia18 JulyTrackside Christmas in July $25

25 JulyWinter Wonderland Christmas in July

12 AugustCaladenia birthday

MayMaureenWarren

JuneBetty CBetty WLornaJeanJuneBetty B

Open DoorAGED CARE RESIDENTS NEWSLETTER

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We welcome Lorna Aston as our newest friend to reside at Dianella. We mourn the passing of Connie Dunn, she will be sadly missed and fondly remembered by all at Dianella, we wish her Family well at this sad time.

Now that the weather is warming up we encourage all residents to wear a hat and sunscreen when enjoying our lovely outdoor area.There are lots of activities to enjoy at Dianella in the next six weeks leading up to Christmas and we look forward to seeing everyone

My name is Bec and I am the new Manager at Caladenia. I have been overwhelmed with the warm welcome I have received so far from all the staff, residents and families. It’s great to finally start my new role here and I’m looking forward to getting to know everyone.

A huge thank you to Fe for acting in the manager role while waiting for me to arrive, she has done a fantastic job.

A lot is happening at Caladenia over the next few months including preparations for the festive

at our annual Christmas party on the 1st of December.

Warmest Regards,Caroline Walterson behalf of Bernie Lavars

season and of course, the refurbishment project which is progressing well with the plastering now up. Please come by and see me to say hello and if you have any issues or concerns please don’t hesitate to get in touch with me.

Bec

A word from Dianella

A word from Caladenia

Dianella11 NovemberRemembrance Day Service

19 NovemberOn site voting booth

1 DecemberDianella Christmas Party

Caladenia11 NovemberRemembrance Day

13 NovemberPaisley Children Care

19 NovemberOn site voting booth

8 DecemberCaladenia Family Party

SeptemberSueRitaRubyMargueriteJohnErnieRexPhylis

OctoberValda PearlDomenicJanetStan

Open DoorAGED CARE RESIDENTS NEWSLETTER

Upcoming Events

Sept/OctEdition

Birthdays

Hi from Anne and Mel,

Hope you are keeping well on these very chilly mornings and keeping warm. As usual we have been busy. We had a new entertainer Michael Garner performing for us at Dianella which was enjoyed by all that attended.

We held an Elder Abuse Awareness Day morning tea with guest speakers from Victoria Police.

At our Friday Forum we had a couple of complaints about tea spoons being up handle down and now has been rectified handles are to be upwards. A complaint of cold plates at meals, staff will try and do their best to turn oven on for warm plates. Residents are enjoying custard on their desserts.

Keep warm!

Dianella Doings

It’s been a busy month indeed

Vision Australia visited with a display of assistive devices to assist the vision impaired that could be purchased by interested residents. June Coppin’s 80th Birthday celebration afternoon tea shared with residents and family. Dianella residents visited with students of Beveridge primary school, a rather special morning with interaction, questions and a lovely morning tea served.

Wow the cold weather has really hit Kilmore- I hope you are keeping warm! We have been donated plenty of rugs and we thank all those responsible for these. Residents have been making decorations for our Winter Wonderland Christmas in July. We hope you can join us, the cost for guests is $20 per head. Please book early to avoid disappointment.

Our volunteers do an amazing job and we will be holding a special luncheon in August to show our appreciation.

At our service for our residents that have passed away families will be given a CD of photos instead of a memorial photo book, so the families can print as many copies as they like.

Take Care, Tracey.

We were fortunate enough to have the Victoria Police give a presentation on Elder Abuse at a morning tea on 12 June.We also held a Pink day for our Mother’s day celebration, which was a bit of fun for residents.

Tracey’s Tales in Caladenia

Elder Abuse Awareness Morning Tea

Pink Day

Families and friends are encouraged to join residents at mealtimes.

Sharing a meal time together is a time honoured tradition of family life and you are very welcome to continue this at Caladenia and Dianella.

To ensure availability, you are asked to ring prior to 10am to order a meal.

Join us in the dining room or arrange to use the more private areas to chat and eat.

We encourage an “open door” approach which invites residents to share their concerns with staff. Many people feel uncomfortable about doing this and fear negative consequences of raising issues.

However, residents and relatives can be assured that we see complaints or negative feedback as an opportunity to improve the care and services provided. Complaints do not have to be in writing.

If you don’t feel comfortable doing this, or aren’t happy with the response you can contact the Aged Care Complaints Scheme directly on 1800 550 552

If you have been visiting Dianella or Caladenia could you please make sure the doors click back into the locked position when you leave.

Almost everyone loves animals and our residents are no exception. Being able to hold, pat and even observe a pet can be very enjoyable and relaxing. If you have a clean and well behaved pet and an occasional hour to spare, we would welcome a visit.

However for the safety and wellbeing of everyone here are some guidelines which need to be followed. 1. Check with staff prior to bringing in your pet.

2. Pets must be kept on leash and under the control of their handler.

3. Pets must be clean, dry, vaccinations up to date.

4. Ensure your pet has food and water during their stay if required. Please clean up after your pet.

5. Pets must not be in the dining areas. Pets are not to go into a resident’s room without consent.

6. All residents are asked to wash their hands after contact with any animals.

Your pet will need to be on a leash and it is also important that they do not jump up on residents, as the skin of older persons can be fragile.

If you are interested speak to a staff member who will discuss it with you further.

There is a small cost associated with the meal:

As the financial administration of meals is managed directly by the hospital, meals ordered by family members will be costed on the day and sent to finance for processing. Payment on day would be appreciated with correct money, thank you for help in this matter.

Mealtime with residents

Aged care feedback system

Keep our residents safe

Friendly pets welcome

$2.50 Soup$4.00 Sandwiches$6.00 Salad plate

$6.00 Main meal$2.50 Yoghurt$2.50 Sweets

What can you do if you have a complaint?Tell a staff member

Tell the Unit Manager

Tell our Director of Clinical and Aged Care Services - Jen Gilham

Complete a facility feedback form, available from the front foyer.

Address: Rutledge Street, Kilmore Email: kilmoreweb@humehealth.org.auWeb: www.kilmoredistricthospital.org.auSwitchboard: 5734 2000

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