Welcome. It’s only six months since thelast newsletter, but we still seem to

have plenty to tell you.We hope you willfind the articles inside interesting as theyagain tell you about the projects we areinvolved in and the increasing spread oftechnologies we are buying from – alongwith other subjects we thought might be ofinterest.We have maintained our cost basewhile growing at a steady rate; increasingturnover by 60% and profitability by 300%.

The growth trend continues to the pointwhere every month this financial year ourturnover has been greater than for thewhole of our first financial year. (And that’sjust the summer months!) And all withoutresorting to advertising of any sort.

Spreading the messageWhile we have a number ofmarketing initiatives, one of which isour new look, easier-to-use website,www.greenenergy.uk.com, a strongvote of thanks must go to you ourcustomers for spreading the messageby word of mouth (or word ofmouse). Please continue to encouragefriends, family and colleagues andeven your business, to do their bit forthe environment; there are still 24million ‘brown’ energy customers towin over.The year has seen increasingweather phenomena that thescientific community link to globalwarming. More people doing their bit isincreasingly important!

We have continued to broaden our appealand support good causes through ourongoing association with organisations likeThe Environment Trust and OperationNoah, but have also been involved with theNational Schools Partnership and a greeninitiative with the Herefordshire Diocese.

We have increased our portfolio of‘interesting’ energy and by encouraging avariety of new technologies in a number of

geographical locations we can meet ourgrowth aspirations, secure supply andincrease our investment opportunitiesacross emerging technologies (more aboutthis on page 2).

Solid base to build onThis year also saw another milestone, inmoving our shareholder register over toComputershare, the largest share registrarin the world.And one of their first dutieswas to issue share certificates to our initialcustomers!

So in broad terms we have improvedfinancial performance, further expanded oursupplier base and our share ownershipmodel is coming of age.

This provides a solid base on which tocontinue reducing carbon emissions bydelivering more green energy into the grid,increasingly support the growth of small-scale renewables and emerging technologiesand share the achievements with ourcustomer shareholders.

We continue to be proud of what we haveachieved together.Thank you.

Douglas Stewart – CEO

INSIDE…

Widening our supply base p.2

Spotlighting our customers p.3

Price rises and renewable

energy p.4

Our brand new website p.5

Colouring competition p.5

Myths & truths p.6

Electricity: the internet

of today p.6

Affiliations news p.7

Keep in touch p.8

New tariff p.8

The year has seen an increasein weather phenomena thatthe scientific community link

to global warming

This newsletter is printed on recycled paper withenvironmentally friendly inks and is available on ourwebsite, where you will also find a convenient ‘Sendit to a friend’ button.

When you have finished reading it please pass it onto a friend. If you don’t wish to receive future printedcopies, email us atnohardcopynewsletter@greenenergy.uk.com.

Onwards and upwards

shareholder newsletterVol.1 No.4 October 2005

The National Trust and Houghton MillThe first recorded watermill was in operationin the 8th Century AD. By the time of theDomesday Book in 1086, that number hadgrown to 5,624.Water power was the mainsource of energy in the UK until the IndustrialRevolution when steam came into its own.Now, many of our water mills have fallen intodisrepair. But one water mill owned by theNational Trust at Houghton on the River Ousenear Huntingdon has undergone a £1millionrestoration project to install a turbine alongsidethe traditional water wheel.We are delightedthat the National Trust has chosen greenenergy uk as its partner and we are nowbuying electricity from Houghton Mill to feedback into the National Grid.

Houghton Mill estimates generating this clean green electricity will save 59 tonnes ofCarbon Dioxide emissions per annum- that’s the weight of 16 Asian elephants! What’smore, we’ve found a way to integrate the latest thinking on renewable resources with thevital preservation of Britain’s past.

Mossborough Hall, Merseyside

Biomass is not always the first thing that springs to mind when we think about renewableenergy. But biomass as a renewable fuel has huge benefits compared to conventional

energy sources. Each 1000kg of wood, taken from renewable sources, can generate 5.6GJ ofelectricity and replace 593 kg of coal or 270kg of natural gas.

One recent project that we have been involved with is at Mossborough Hall in Merseysidewhere a state of the art gasifier supplied by Biomass Engineering Ltd is being used to processchipped logs and clean waste wood.

Farmer Will Heyes says “It’s an excellent, hassle free way to diversify while contributing to abetter environment. I estimate I’ll save approximately 750 tonnes of carbon dioxide from goinginto the atmosphere and, what’s more, I shall be seeing a return on my investment withinthree to five years.”

Combined heat and power is available from the plant which can be used to process heat,wood drying or space heating.The technology can be used for many different wastes includingmost forms of wood, energy crops, miscanthus/straw/husks, animal by-products and foodprocessing wastes.

Swan Turbines Tidal Project

As part of our commitment toinnovative energy solutions, green

energy uk has built partnerships with TheUniversity of Wales, and other alliedorganisations.Together, we are currentlyresearching techniques to extract electricalenergy from flowing water.This technologyhas the potential to become one of theleading renewable energy sources for theUK and beyond.

The concept is similar to that of a wind-turbine – the machine spins to generateelectricity. But instead of wind driving theblades, water does the work. Since fastflowing water is found in rivers, estuariesand tidal flows, this movement can beconverted into electricity to powercommercial enterprises as well providinglight and heat for our homes. If all goes toplan, this technology could provide a largeproportion of the UK’s energyrequirements.

The primary sites of interest are in theUK, France, Greece and Italy.Analyses ofpotential locations and the outputs theycould generate, indicate that tidal and rivergeneration has the potential to meet 27%of the UK’s domestic consumption.

While our project with Swansea Bay is inthe early stages, we have been working inan advisory capacity with the researchteam.The next stage will see the creationof a prototype and green energy uk hasalready agreed to buy the electricity thatit generates.

Previously we have told you about buying wind power from RES in Kings Langley and our new venture on the Isle of Gigha.We are buyingCombined Heat and Power from a tomato grower in Hertfordshire and Greenwich and will soon be getting solar power from a go-kart track in

London. And we have added to our hydro supply with the addition of electricity generated at Houghton Mill, which you can read more about below.By encouraging a variety of new suppliers all over the country, we’re able to expand our activities, achieve supply continuity and increase ourinvestment in new technologies and research.The three examples we’ve chosen illustrate the wide variety of renewable technologies that are nowavailable that we are able to support. In 2005 50% of our energy will have come from newly commissioned facilities that were not in operation whenwe started in 2001.

As our business continues to grow, our demand for new renewable sourcesof supply also grows – as these three examples illustrate

Widening our

supply base

shareholder newsletterOctober 2005

2

TIDAL

BIOMASS

HYDRO

RDA OrganicRecently, our CEO Doug Stewart received thefollowing email from Justine Pearson at organic fruitjuice company, RDA Organic:

To: Doug Stewart@greenenergy.uk.comFrom: Justine Pearson@RDA OrganicWe’d like to be featured in your next newsletter aswe believe we share many of the same values andbeliefs. As an organic business we have a strongenvironmentally friendly approach to everything thatwe do. Here’s the checklist we use to ensure thatwe make the best use of our resources:❑ Organic days -each employee is given an

additional day off to learn or teach other peoplesomething about the environment or the organicsector

❑ Any plastic waste created from bottles is recycledand used in the next batch.

❑ We re-use envelopes and both sides of scrappaper (In fact the average piece of paper getsused four times!)

❑ We use vegetable inks, whenever possible, onmarketing materials

❑ We provide chemical and pesticide free snacksand drinks for our office staff, which are 100%organic and fresh

❑ Of course we use ‘green energy’ supplied bygreen energy uk.

South West Eco HomesSouth West Eco Homes arebuilding a landmark developmentin Langport in Somerset.Their aimis to show sustainable design andconstruction in practice, persuadeplanners, builders, developers andestate agents of its practicality, andprove that it meets a real and asyet unmet demand from housebuyers.The development willconsist of 12 new houses usingnatural and locally sourcedmaterials such as timber framewith high levels of eco friendlyinsulation, and a variety of optionalenergy saving features.The designis energy efficient to reduce futurerunning costs and make the most

of natural daylight and solar energy, ituses water saving devices such asrainwater harvesting and dual flushtoilets.

green energy uk is proud to havebeen chosen as the energysupplier for the project.

Our focus on the buildingsector continues as we aim to bethe nominated supplier whennew homes are being built.We arealso involved in a major development inHendon and are currently talking to othernew home builders.

Radio TaxisEarlier this year Radio Taxis became ‘theworld’s first CarbonNeutral® taxi company’.The Radio Taxis Group, with a fleet of over3,000 world famous London black cabs and80 executive cars, announced that it is goingCarbonNeutral®.This means that the Grouphas embarked on a comprehensiveprogramme to measure and reduce itsCarbon Dioxide (CO2) emissions – and tooffset the remaining unavoidable emissionsthrough renewable energy projects in SriLanka and Bulgaria and sustainable forestryprojects in the UK and Germany

Radio Taxis Group is the first majortransport business to cover not only theemissions produced by offices, operations and

fleets but to switch the electricity supply togreen energy uk. Now, they’re able to use theCarbonNeutral® programme in theirmarketing materials and differentiatethemselves from the competition.

What’s good for the environment is alsogood for business.

South West Eco Homes: Have you ever wondered what makes a house environmentally friendly?

“We needed to find anelectricity supplier thatnot only gave us value

for money but also agreat service and GEUKfit the bill perfectly. Now

we know that our use of electricity has areduced effect on global warming”

Michelle NunanHead of Marketing, Radio

Taxis Group

spotlighting our

customersa cleaner environment at the flick of a switch

www.greenenergy.uk.com3

WHY IS THE PRICE OF RENEWABLE ENERGY GOING UP?

Price rises and

Recently, a customer of ours, Paul Wilde, posedthe following question which is answered byCEO Doug Stewart:

If you don’t ask“Seeing as green electricity is supposed tocome from wind farms, wave barriers andhydroelectric stations, has the source stuff goneup in price? Was it less windy in the last 12months, were waves a bit flatter than usual, orperhaps the earth’s gravitational pull is a bitweaker?Regards, Paul.”

“We don’t like putting prices up, and we don’twant to cost to deter any of our customersfrom choosing green energy. But, like manyproducts that put the environment first, energyfrom renewable sources does cost more togenerate and therefore to buy. Our recentincrease, however, is one percentage point lessthan the regional electricity companies and wefully intend to continue making our prices as

competitive as possible. Factors that we haveno influence over also affect the cost of energy.

Regulation and the voluntary market haveincreased the demand for renewable energyand this means that renewables command apremium in the energy market. green energyuk either buys forward on the ‘spot’ marketwhich is affected by fossil fuel price rises, or webuy in advance through contracts fromindividual generators. Prices fluctuateconstantly, but, we have no influence over therises and can only pass on to our customersthe changes in the market.What’s more thegovernment’s Renewable Obligation 2002required all electricity companies to buy anincreasing amount of energy from renewableson a rising scale, culminating in 10% in 2010.The mechanism to do this are tradablecertificates called Renewable ObligationCertificates (ROCs) that have a valuecurrently higher than the electricity they’re apart of.The growing demand for ROCs has ledto an increase in their market price.

But there’s a third factor, commodityprices.You already know that the price ofelectricity is linked or geared to the price ofoil. As this and the price of ‘brown’ energy, i.e.gas, goes up, renewables move up to create abalance.

These factors taken together explain recentprice increases. But that doesn’t mean thereisn’t a silver lining. As the supply of renewablesbecomes more abundant, the price shoulddecrease. Right now, there are a number ofvery large projects under way that should pushthe market in this direction. By continuing toinvest in alternatives and explore everypossibility, we’re certain to develop solutionsthat make economic sense and don’t pollutethe environment.

In the meantime, we have only increasedprices after the regional electricity companieshave done so and we’re committed to keepingprices as low as possible.

Kind regards, Doug Stewart.”

Looking on the bright sideNo one enjoys paying more for electricity, gasand petrol. But ever optimistic, we, at greenenergy uk, can actually see the upside ofincreased energy prices. As a business, our aimis to not only consider what we can achievetoday, but to look at what tomorrow couldbring. For us, increased prices mean that bothbusinesses and individuals need to explorechange and find new ways to save money andprecious resources.

More than ever before, innovation is on theagenda as rising prices focus attention on ourexisting energy conservation and can actuallyhelp reduce carbon emissions in the followingways:

• Renewed focus on energy conservation:higher prices mean more people looking tosave energy• Businesses start thinking green: buyingrenewable energy exempts businesses fromthe Climate Change Levy• Increasing investment in renewabletechnology: higher energy prices mean betterreturns for investors in renewable technology • Small scale generation: one way to avoidrising energy prices is to generate your ownelectricity. (see page 6).

renewable energy

shareholder newsletterOctober 2005

4

REDUCING OUR DEPENDENCE ON OIL❑ “Oil at 70$ a barrel is a goldenopportunity for us to look reallyseriously at alternative means ofenergy,” urges Doug Stewart, GreenEnergy (UK) plc Chief Executive.“Wehave been held to ransom by the oilindustry far too long.” He believes theIraq war, hurricane Katrina and petrolpump chaos demonstrate only toovividly how dependent we are on oil and,in Hurricane Katrina’s case, globalwarming and rising sea temperaturesmay also have played their part.

At a time when England was panickedinto rushing to the pumps at the merest whisper of a petrol shortage, it is timeto act. He argues that “Our dependence on oil must stop. Climate change is hereto stay. Oil prices will remain high. Now is the time to ratchet up our search forother options to heat our homes and power our cars.”

An additional reason for change is the cost of electricity:“Not so long agoelectricity used to cost £15 a MWh. Now it costs £54 a MWh.The signs of agradual maturing of the market are there, he suggests. High oil prices have, forexample, led to record levels of investment in alternative energy in recentmonths.“Altogether it makes powerful economic sense to spur on our emergingindustries and speed up the introduction of new technologies,” he concludes.

If you're a regular visitor to our website you may soon notice somechanges. Not only have we refreshed

and revitalised our site but we’ve includedadditional, up-to-date information wethink will help people.Whether you need

a list of companies that supply solarpanels, or you’re looking for businessesthat share our ethics and ideals, it’s allthere for you.

From a technical point of view, we areable to switch consumers to green energyuk online and customers will soon haveaccess to a special area of the site tokeep track of their account online.Switching people online speeds up ourprocesses, helps us keep costs down andreduces our paper use – saving trees aswell as your time! The site will alsofacilitate e-billing which we plan to moveto in the future.We’ve also introduced anonline postcard referral system and afeedback section.

Information on climate change and theenvironment, the importance ofrenewable energy and company

information is still available in an easy-to-use format.You’ll also find copies of ournewsletters to download or forward to afriend. If you also want to keep track ofwhat green energy uk does betweennewsletters, our latest press releases areposted on the site.

Let us know what you thinkTo contact us about anything regardingyour account, take a look at the ContactUs page.We want to answer yourquestions as quickly and efficiently aspossible, so we’ve supplied a contact listthat will direct you to the people whocan help.

Let us know what you think of whatwe’re doing – good or bad.We’re alwayslooking for new ideas to feature on thesite and we value the opinions of ourcustomers. After all, we wouldn’t be doingso well without them.

10 from Orpington in Kent.The designs willbe used in future green energy ukpromotional materials.

Both winners will receive a weekendholiday at the luxury Reditreks Bunkhouse inthe heart of the beautiful Dyfi Valley in MidWales.The brand new bunkhouse hasrecently won the Green Dragon award forenvironmental management.

Winners will also receive a family ticket tovisit the award-winning Centre forAlternative Technology (CAT). Set againstthe backdrop of beautiful Snowdonia, CAT isguaranteed to entertain, inform and fascinateevery member of the family.The centre iscrammed with exhibitions, displays andinformation.

The weekend breaks were arrangedthrough Natural Discovery Holidays whooffer a range of UK holidays inenvironmentally friendly accommodation.www.naturaldiscovery.co.uk.

In the summer edition of the NSP’snewsletter, sent to parents all over the UK,

we sponsored a competition for children todesign a poster promoting renewableenergy.The winners were chosen recently byWayne Hemingway, a green energy UKcustomer with excellent design credentialsand a desire to help raise awareness ofrenewable technology.Wayne was co-founder of ‘Red or Dead’ which won the

British Style Council’s Street Style Designerof the year an unprecedented three times inthe 90s. He now runs Hemingway Design.

The winner of the secondary schoolcompetition was Daisy Whittingham, age 12from Shifnal in Shropshire.Winner of theprimary section was Victoria Nicol-Smith, age

NATIONAL SCHOOLS PARTNERSHIPCOLOURING COMPETITION WINNERS

Wayne Hemingway

“The last few generationshave made a bit of a

hash of protecting theenvironment, it’s important

we reverse this startingwith those at school now”

Wayne HemingwayHemingway Design

COMING SOON: OUR BRAND NEW WEBSITE

Save the planet- Victoria Nicol-Smith

Going Green by Daisy Whittingham

a cleaner environment at the flick of a switchwww.greenenergy.uk.com

5

YOUR GUIDE TO THE FACTS BEHIND RENEWABLE ENERGY

myths & truths

After our recent market research, wediscovered that people still had manymisconceptions about renewable

energy. So we thought it was time to separatethe myths from the truths.

✖ Myth: Renewable energy isn’t asreliable as gas or electricity.

✔ Fact: Electricity generated from renewablesources is fed into the National Grid andeffectively replaces brown energy that relieson fossil fuels or other non-renewableresources.The electricity that we sell to youis as reliable as any other electricity supplyacross Britain.

✖ Myth: Renewable energy is all aboutwind, and I don’t think it’s practical.I think it’s ugly.

✔ Fact:Wind energy’s role in combatingclimate change is not a matter of either/or.The UK needs a mix of new and existingrenewable energy technologies and energyefficiency measures, and as quickly aspossible. Significant amounts of investmenthave been allocated for wave and tidal

energy development, and thesetechnologies, along with solar and biomass,will have an important role in the UK’sfuture energy mix.

✖ Myth: If all electricity goes into theNational Grid there’s no way ofknowing if the right amount ofrenewable electricity is being bought.

✔ Fact:The amount of renewable electricitythat we buy on behalf of our customers hasbeen voluntarily audited by an independentfirm of accountants, Solomon Hare.Theyare a separate firm to our FinancialAuditors.

✖ Myth: Green energy is too expensivefor me to consider.

✔ Fact: Greener energy doesn’t have to costmore than your current electricity supplier.green energy uk offers two green electricitytariffs.The first, green energy +10 is pricedat the same level as your RegionalElectricity Company and provides 10percentage points more renewableelectricity than the Government’s

Renewable Obligations Legislationsrequires.giving customers a total this year of15% of their consumption.The second,green energy +100, is pure green energypriced at a small premium over yourregional electricity supplier.

✖ Myth: It will cost me too much to makemy home energy efficient.

✔ Fact: In some areas, government grants maybe available to help cover the cost ofinsulating your home. Although you willincur some initial expense, the costs ofcavity wall insulation, for example, should bejudged against likely savings of around £100on your quarterly bill.

✖ Myth:Wind farms are inefficient, theyare only operational 30% of the time.

✔ Fact: A modern wind turbine produceselectricity 70-85% of the time, but itgenerates different outputs dependent onwind speed. Over the course of a year, itwill generate about 30% of the theoreticalmaximum output – a figure known as aload factor vs conventional power stations

Who would have thought thirty years ago that today, evenwhile sunning yourself on the most remote beach in somefar flung part of the world, you would be able to write a

message home, include pictures, post it and get a reply all withinseconds? When once a massive computer would grind away in thebackground, serving hundreds of people, now PDAs, laptops, mobilephones are commonplace. Indeed most of us could hardly functionwithout them.Although the accent in our society is increasingly onglobal issues, global thinking and global problems, often very local and

personal solutions provide the answer.The huge problems we face withglobal warming are well known and accepted by most scientists.Yet partof the answer could be on our doorstep – or rooftop to be precise.

Electricity is just one such example. Just a few years ago – before 1998– we had no idea that we would soon have a choice in the sort ofenergy we buy, far less that we would be able to create our ownelectricity from a funny little contraption on top of our house. Noweach and every one of us could make our own energy – and makemoney out if it! It’s called microgeneration – that is mini wind turbines,solar panels, solar photovoltaic panels on your roof, and geothermal,tidal and biofuel technology.And according to a report just published byThe New Economics Foundation (NEF), microgeneration may be thecheapest energy option in the long run.

“Microgeneration can play a huge role in tackling global warming,” saysDoug Stewart, chief executive of Green Energy (UK) plc which suppliesrenewable energy to homes and SME’s.“The technology emits very littleor no carbon but it provides a very personal solution to a vast problem.People can engage in this and know they are contributing in a verytangible way to protecting our environment.”

And personal engagement is exactly what green energy uk is about.For not only does the company supply green electricity, it is also givingaway half its business in shares to customers.What’s more, the company

ELECTRICITY:THE INTERNET OF TODAY?

shareholder newsletterOctober 2005

6

which is on average 50%. A modern windturbine will generate enough to meet theelectricity demands of more than athousand homes over the course of a year.

✖ Myth:What if something happens tomy renewable energy supplier.

✔ Fact:The entire industry is regulated byOFGEM and because of this even if anelectricity company were to go bust, yourpower supply would not be cut off.Youwould receive a continuous supply ofelectricity from the National Grid, and beallocated to another electricity supplier.Youcould then choose to stay with them orchange to another supplier.

✖ Myth:Wind farms are noisy.✔ Fact:The evolution of wind farm technology

over the past decade means mechanicalnoise from turbines is now almostundetectable.The main audible sound is theaerodynamic ‘swoosh’ of the blades passingthe tower. Stringent guidelines for windturbines and noise emissions exist toprotect neighbouring homes and businessesfrom noise pollution. If you still have doubts,take our advice and listen for yourself!

✖ Myth:Wind farms are unpopular.✔ Fact: Research suggests quite the opposite-

90% of the public believe the governmentshould encourage the use of renewableenergy and 80% support government plansto significantly increase wind turbines. 66%

would approve of a new wind farm in theirarea.

✖ Myth: Solar panels would be no goodfor me as we don’t get enough sun inBritain.

✔ Fact: In the UK solar photovoltaic panelsmake good sense as they are lightdependant not sunlight dependant andGreenpeace believes that despite our rainyclimate, the UK has the potential to supply2/3 of our electricity needs through solarelectric panels alone.

✖ Myth:Turbine blades threaten the birdpopulation.

✔ Fact: By far the biggest threat to the UKbird population is climate change which ismitigated by renewables such as wind. UKwind farms have not been associated withany major adverse effects on birds.

SourcesEmbrace Wind www.embracewind.com; Greenpeace www.greenpeace.com;TNS Consumer 2003 Attitudes andKnowledge of Renewable Energy amongst the General Public; MORI Social Research September 2002; RSPBinformation leaflet Wind Farms and Birds; Nature 427, January 2004 Extinction Risk from Climate Change.

walks the walk.Although the company is growing steadily, it is (still) afairly small company and, if you ring up and especially want to talk to thechief exec, you’ll get him! It is also one of the few remaining British-owned companies.

“We like to keep our pulse on the market and close involvement withcustomers is our way of making sure we give them what they want,”says Doug Stewart.“We are increasingly approached by people wantingto know how to generate their own energy. It’s an obvious progression– the new internet of our era – and I can see the time when I shall besending cheques to numerous customers for buying their surpluselectricity!”

The government, which in June published a paper on microgeneration,is firmly behind it, believing the future is in much more local and diversegeneration. Doug Stewart adds that renewable energy is simple to build.“It’s cheap, flexible, non-toxic and doesn’t harm the climate.You’d haveto be a bit short of a shilling not to embrace it as the way forward.”

But until everyone adopts a solar panel, green energy uk will continueto provide renewable energy for its growing band of customers.

This article was first published in inBalance magazine (September-December 2005)by Pintail Media Ltd, www.inbalance.com. Reproduced with permission.

INTERESTED IN FINDING OUT MORE?We want to buy electricity from people who generate their own power fromrenewable resources. Get a copy of our leaflet ‘Sell us Energy’ or installer listavailable on our website or by calling us on 0845 455 9550.

AFFILIATIONS NEWS

❑ Marches EnergyIn the spirit of continuinginnovation, we have now initiated anew Affiliation Scheme with theHereford Diocese.The scheme isrun by the charity, Marches Energy,and helps congregations andvicarages tackle climate change bysaving energy and reducing carbonemissions.A leaflet has been mailedto 600 clergy members and placedin the Diocese newspaper, which hasa circulation of 16,000. For everyhousehold that switches to us, wepay a referral fee.This money goesinto a fund to pay for improvementsin the energy efficiency of vicaragesand church buildings.

❑ National Schools PartnershipEarlier this year, we entered into anagreement with the NationalSchools Partnership to help raisemoney for schools. For everyhousehold that switches to us, wewill donate £10 to their school.

We value our partnerships and wantto encourage more mutualcooperation. Here's a few of theorganisations recommending us totheir customers:

❑ Intermediate Technology❑ New World Music❑ Operation Noah/Christian

Ecology Group❑ The Environment Trust❑ Chauncey’s❑ E-Titles❑ Hillier Hill❑ Switch and Give❑ The Footprint Trust❑ Green Solutions❑ Chameleon Net❑ National Schools Partnership❑ Eco Tree Care❑ Empty Well❑ Ethical Investments❑ MP George

This is just the start.We’recommitted to making this list growand are always ready to hear aboutorganisations that might beinterested in running a new scheme-possibly to raise money for a school,church or charity.

If you’d like to find out more, emailaffiliations@greenenergy.uk.com ortelephone on 0845 456 9550.

a cleaner environment at the flick of a switchwww.greenenergy.uk.com

7

green energy uk | www.greenenergyuk.com

As a Green Energy (UK) plc customer and shareholder, we hope that you willcontinue to use us as the supplier in your new home. And equally we’d like the bestchance possible to ensure we continue to supply the house you are leaving.We

currently have a very low loss rate when people move out of a property as some of youare obviously passing the message on to the new occupiers.

We appreciate moving is a busy and stressful time and have a pack available to send youwhen you advise us of a move. It contains contracts for your new home, so we can startthe changeover process. We’ll also send a hand-over pack for the new occupiers whichexplains about green energy uk, the share scheme, the investment of profits and hascontracts for them to sign.This provides the best possible chance that your existing homewill continue to contribute to the reduction of CO2 even after you move out.

AND DON’T FORGET TO SEND US A METER READING UPON MOVING!

ESSENTIAL CONTACT DETAILS

Switching progress and status 0800 783 8851 progressstatus@greenenergy.uk.comNew connections 0800 783 8851 newconnections@greenenergy.uk.comBilling 0800 783 8851 billing@greenenergy.uk.comGeneral service enquiries 0800 783 8851 customerservice@greenenergy.uk.comShare information 0845 456 9550 shareholderservices@greenenergy.uk.comSelling to us 0845 456 9550 sellusenergy@greenenergy.uk.comMeter readings 0800 783 8851 readings@greenenergy.uk.comTransferring shares 0870 889 3101 sharetransfer@greenenergy.uk.com

Designed by: JE Trevillian & Associates jetx@aol.com | Green Energy UK Shareholder Newsletter is published by Green Energy (UK) plc.© All rights reserved. No part of this publication may be reproduced or used without the prior permission from the publisher.

planning on moving house?

Customer contact broadly breaks down into the categories shown below so we have givenyou the email addresses and telephone numbers for the most frequent customer queries.While there are clearly certain issues that require an urgent response using email may be auseful alternative if you do not need to speak to someone in person.

WE UNDERTAKE TO REPLY WITHIN 48 HOURS.

We are trying to reduce our paper usage and use email for routinecorrespondence. Could we ask that you add customerservice@greenenergy.uk.comto your address book, so our emails are not blocked and you are more likelyto remember to tell us and Computershare if you change your address.

who should I contact and where?

Keep in touchGREEN ENERGY 10 BECOMES

GREEN ENERGY +10We have recently replaced thegreen energy 10 tariff with a newtariff called green energy +10(GE+10).This tariff providescustomers with 10 percentagepoints more than required by thegovernment’s RenewableObligation legislation givingcustomers a total this year of 15%renewable energy.

Doug Stewart, green energy uk'sCEO says:“With GE+10 we offeran attractive tariff, meet anyconcerns about price and aredelivering significantly more greenelectricity than the governmentrequires.That way our customersdon't have to make sacrifices tosave the planet.” GE+10 is usuallyno more expensive than the localelectricity supplier.

We continue to offer a puregreen tariff – green energy 100 –which provides 100% renewableenergy from British sources.

NEW TARIFF

shareholder newsletterOctober 2005

8