ontents - national skill development corporation€¦ · brief job description: loan approval...
TRANSCRIPT
1
Qualifications Pack: Manager - Loan Approval
(Electives: Management Control System /
Valuation & Certification for Gold Loan)
Contents 1. Introduction and Contacts..…………. P1
2. Qualifications Pack……………............ P2
3. Glossary of Key Terms …………..….…. P3
4. OS Units……………………..……..……...…. P5
5. Nomenclature for QP & OS…..…...... P49
6. Assessment Criteria for each NOS….P51
➢ OS describe what
individuals need to do, know and understand in order to carry out a particular job role or function
➢ OS are performance
standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding
BFSI Sector Skill Council of India, PS-26, 2nd Floor, P. J. Towers, Dalal Street, Mumbai – 400 001 Email: [email protected]
SECTOR: BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)
SUB-SECTOR: LENDING
OCCUPATION: Retail Asset Management Centre/ Central Processing Unit
REFERENCE ID: BSC/Q2301
ALIGNED TO: NCO-2015/ 3312.0101
Brief Job Description: Loan Approval Officer is responsible for evaluating, authorizing or recommending approval of loan applications for people and businesses. The individual at work prepares or reviews loan application file, performs checks, approves loan and submits recommendations for loans beyond limits for further approval.
Electives:
Elective 1: Management Control System: As part of control office, the individual may also create or review an information base for strategy decision-makers for centralised or de-centralised functions.
Elective 2: Valuation & Certification for Gold Loan: The individual may also have to certify the assayed value of gold deposited by customer for the purpose of availing (gold) loan.
Personal Attributes: The job requires the individual to be able to multitask accurately within fixed timelines, have eye for detail and work on computer for long hours.
consequataptent. Adipiscing magna jumentum
velitiriureobruovel.Volutpatmos at nequenulla
lobortisdignissimconventio, torqueo, acsiroto
modo. Feugait in obruo quae ingeniumtristique
elitvelnatumeus. Moliortorqueocapiovelitloquor
aptentuteratfeugiatpneumcommodovelobruomaradui
senimconsequatgenitus.Enim neo velitadsumodio,
multolorem ipso matairlosa.
Introduction
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BFSI INDUSTRY
Qualifications Pack For Manager - Loan Approval
2
Qualifications Pack Code BSC/Q2301
Job Role Manager - Loan Approval
Credits(NSQF) TBD Version number 1.0
Sector BFSI Drafted on 17/07/16
Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
NSQC Clearance on NA
Job Role Loan Approval Officer
Role Description Prepare or review loan application file, perform checks, approve loan and submit recommendations for loans beyond limits for further approval
NSQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
6
Graduate
Not Applicable
Prerequisite License or Training Not Applicable
Minimum Job Entry Age 21 years
Experience Minimum preferable 2 years as Manager/ Deputy Manager – RAC
Applicable National Occupational
Standards (NOS)
Compulsory: 1. BSC/N2301 Prepare loan file 2. BSC/N2302 Review and approve loan 3. BSC/N2303 Perform post loan-processing tasks 4. BSC/N9901 Communicate effectively and maintain
customer-centric service orientation 5. BSC/N9903 Maintain integrity and ethics 6. BSC/N9904 Focus on teamwork
Electives (mandatory to select at least one): Elective 1. Management Control System 1.1 BSC/N2313 Create and/or review management control
system
Elective 2. Valuation and Certification for Gold-loan Gems & Jewellery/ Hand-made Gold & Gems-set Jewellery 1.2 G&J/N0402 Assay and administer hallmark on the
precious-metal product
Performance Criteria As described in the relevant OS units
Job
Det
ails
Qualifications Pack Manager - Loan Approval
3
Keywords /Terms Description
Core Skills/Generic Skills
Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the NOS, these include communication related skills that are applicable to most job roles.
Function
Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of NOS.
Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.
Knowledge and Understanding
Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.
National Occupational Standards (NOS)
NOS are Occupational Standards which apply uniquely in the Indian context
Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.
Organisational Context Organisational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard of performance required when carrying out a task.
Qualifications Pack(QP)
Qualifications Pack comprises the set of NOS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.
Qualifications Pack Code
Qualifications Pack Code is a unique reference code that identifies a qualifications pack.
Scope Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of performance required.
Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.
Def
init
ion
s
Qualifications Pack Manager - Loan Approval
4
Keywords /Terms Description
CRM Customer Relationship Management
ERM Enterprise Risk Management
ERP Enterprise Resource Planning
FAM Final Approval Memo
HR Human Resources
HRM Human Resource Management
IRR Internal Rate of Return
KYC Know Your Customer
MIC Management Information Centre
MIS Management Information System
NPA Non-performing Assets
NSQF National Skills Qualifications Framework
QP Qualification Pack
OS Occupational Standards
RAC Retail Asset Centre
RBI Reserve Bank of India
SWOT Strength Weakness Opportunity Threat
TAT Turn-around Time
Acr
on
yms
BSC/N2301 Prepare loan file
--------------------------------------------------------------------------------------------------------------------
5
Overview
This unit is about preparing loan file for approval recommendations.
BSC/N2301 Prepare loan file
6
Unit Code BSC/N2301
Unit Title (Task)
Prepare loan file
Description This OS unit is about preparing loan file for approval recommendations Scope This unit/task covers the following:
• Check documents
• Prepare summary sheet for loan
Range: Computer, MS Office, in-house banking software
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Checking documents
To be competent, the user/ individual must be able to: PC1. receive list of applicants and the respective loans applied for PC2. obtain all information/documents necessary for applying for each type of loan
from sales agent/client liaison PC3. verify whether all documents listed in the document checklist are received PC4. check for type of loan applied for and required steps in the approval process
for the same PC5. obtain/prepare list of officers/departments that are required to sign-off on
the various steps along the loan approval process PC6. combine all collected documents into the loan file PC7. scrutinize the file for any missing information/documents PC8. contact client liaison or sales agent if any further documentation or
clarifications are required to complete loan file PC9. raise queries to manager/supervisor as appropriate in case any clarifications
regarding the file are required
Preparing summary sheet for loan
To be competent, the user/ individual must be able to: PC10. analyse applicant’s financial status through documents received such as
property related documents, income statements etc. PC11. compile basic financial indicators such as accumulated repayment capacity
indicator, free net cash flow indicator, indebtedness ratio, etc. as per company’s guidelines
PC12. compute loan repayment schedule to determine most appropriate loan terms and conditions
PC13. ensure loan file is developed in accordance with pre-defined structure PC14. prepare summary sheet for loan file containing the key characteristics of the
loan application and applicant profile including financial indicators compiled in a concise manner
PC15. label loan file with required instructions for various departments/officers and approvals necessary for processing the loan
PC16. prepare reports on status of loan files prepared PC17. adhere to scheduled timelines for compiling documents PC18. inform Supervisor of any technical errors/delays encountered
and
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N2301 Prepare loan file
7
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The individual on the job needs to know and understand: KA1. company’s growth targets and philosophy KA2. company’s policy and work instructions KA3. company’s service quality and compliance standards KA4. company’s rules for third-party associate management KA5. company’s personnel management and incentives rules KA6. company’s rules related to sexual harassment KA7. company’s rules related to sexual harassment KA8. importance of the individual’s role in the workflow KA9. reporting structure
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. types of loan products and services offered by organization
KB2. types of documents and information required for a loan application from the
client such as KYC and forms, photographs, attested certificates, etc.
KB3. organizational procedure for loan approval process
KB4. credit risk and regulatory guidelines outlined by the organization relevant to
loans such as sectors to avoid, customer profiles to scrutinize
KB5. impact and Implications of not following risk compliance requirements
KB6. credit risk, financial and regulatory guidelines regarding loans outlined by the
Central Bank (RBI) and other relevant authorities
KB7. relevant legal knowledge– value of stamp paper on which agreement is to be
signed according to loan value, guarantor details mandated, verification of
title, etc.
KB8. quality standards set by organization for loan approval process
KB9. operational procedure for information systems used in the organization
KB10. customer profiling concepts such as income stability, age, dependent status,
etc.
KB11. escalation matrix for unresolved problems and concerns
KB12. administrative and clerical procedures and systems such as word processing, managing files, records, and other office procedures
KB13. nature and types of various loans and their terms of services and conditions KB14. basic economic principles, understanding of financial industry and markets,
reporting of financial data KB15. credit concepts and methods to assess credit worthiness\ KB16. preparation of credit memorandum KB17. finance and accounting concepts such as minimum interest rates, IRR,
payment schedule norms, processing fee norms, etc. KB18. typical risks and frauds in lending KB19. techniques to identify red flags in application forms/documents KB20. laws, legal codes, court procedures, precedents, government regulations,
executive orders, agency rules relevant to background and credit checks KB21. codes and labels used by organization for processing loans KB22. limits specified by organization for approving loans within officer’s discretion
BSC/N2301 Prepare loan file
8
KB23. information systems and controls KB24. basic computer and IT skills to operating underwriting software/organization’s
Skills (S)
A. Core Skills/ Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to: SA1. fill forms, label documents in clear manner SA2. prepare concise reports and summary of loan documents for review
Writing Skills
The user/individual on the job needs to know and understand how to: SA3. write sentences, paragraphs in work related documents SA4. understand organizational and industry related regulations and guideline
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. listen to instructions and feedback from superiors and other departments, take
time to understand the points made and asking relevant questions to complete the loan appraisal process effectively
SA6. communicating in a clear and precise manner with others when receiving inputs or presenting the loan appraisal
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. decide what documents are necessary for loan applications and obtain/compile
them accordingly SB2. make clear, logical decisions when compiling loan file
Plan and Organize
The user/individual on the job needs to know and understand how to: SB3. plan schedule for preparing loan files according to volume of applications and
assigned timelines SB4. work with other colleagues to ensure speedy processing of all loan applications
Customer Centricity
The user/individual on the job needs to know and understand how to: SB5. carefully examine financial status of the client and plan loan payment schedule
convenient for the client
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. address problems arising due to technical issues or administration related
issues and escalate those issues beyond one’s role
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB7. analyse trends from industry reports, financial projections for policies, etc. SB8. to assess financial status based on the relationship and work with client to
establish long term goals
Critical Thinking
The user/individual on the job needs to know and understand how to: SB9. consistently obtain feedback and improve their performance SB10. exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
BSC/N2301 Prepare loan file
9
NOS Version Control
NOS Code BSC/N2301
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N0402 Review and approve loans --------------------------------------------------------------------------------------------------------------------
10
Overview
This unit is about verifying applications to seek additional financial and/or background inputs; reviewing; and approving loans.
BSC/N2302 Review and approve loans
11
Unit Code BSC/N2302
Unit Title (Task)
Review and approve loans
Description This OS unit is about verifying applications to seek additional financial and/or background inputs; reviewing; and approving loans
Scope This unit/task covers the following:
• Verify applications for additional financial/background inputs
• Review and approve loans
Range: Computer, MS Office, in-house banking software
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Verifying applications for additional financial/background inputs
To be competent, the user/ individual must be able to: PC1. submit applicant details for background and profile checks PC2. initiate field credit investigations by notifying external/field agent, if
applicable PC3. conduct a tele-verification for validating preliminary details of customer, if
necessary PC4. submit applications to appropriate credit and risk team/personnel for
customer verification and credit ratings/recommendations reports PC5. compile details such as Fleet list, Repayment Track Record, etc. into the loan
file, to assist in appraising the credit worthiness of the customer PC6. confer with bank experts and underwriters to resolve application problems
such as mortgage evaluation, etc. PC7. update inputs received from experts, background and credit checks into the
loan file PC8. update all details in the loan file into information system, if
necessary/applicable PC9. verify all personnel/teams involved have signed off the loan application
Reviewing and approving loans
To be competent, the user/ individual must be able to: PC10. evaluate application and reports from credit/risk analysts, underwriters/
underwriting software etc. PC11. list out recommendations (pros and cons) after assessment of application
with a clear recommendation for action to be taken PC12. compile the Final Approval Memo (FAM) if applicable PC13. ensure that the purpose of financing and category of customer adheres to
company norms PC14. approve/Reject loans which are within limits specified by the organization PC15. forward loan applications outside/above specified limits to credit
committee/senior loan officer/management for approval PC16. present summary of loan application and appraisal report to credit
committee/management if applicable/necessary PC17. answer queries regarding the loan application and appraisal from the
management/credit committee PC18. prepare reports on status of loan applications processed
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N2302 Process and review loans
12
PC19. adhere to scheduled timelines processing applications PC20. inform Supervisor of any technical errors/delays encountered PC21. respond to any queries regarding application from customer liaison/other
departments
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The individual on the job needs to know and understand: KA1. company’s growth targets and philosophy KA2. company’s policy and work instructions KA3. company’s service quality and compliance standards KA4. company’s rules for third-party associate management KA5. company’s personnel management and incentives rules KA6. company’s rules related to sexual harassment KA7. company’s rules related to sexual harassment KA8. importance of the individual’s role in the workflow KA9. reporting structure KA10. company’s mission and values
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. types of loan products and services offered by organization KB2. types of documents and information required for a loan application from
client such as KYC documents, forms, photographs, attested certificates, etc. KB3. organizational procedure for loan approval process KB4. credit risk and regulatory guidelines outlined by the organization relevant to
loans such as sectors to avoid, customer profiles to scrutinize KB5. impact and Implications of not following risk compliance requirements KB6. credit risk, financial and regulatory guidelines regarding loans outlined by the
Central Bank (RBI) and relevant authorities KB7. relevant legal knowledge– value of stamp paper on which agreement is to be
signed according to loan value, guarantor details mandated, verification of title, etc.
KB8. quality standards set by organization for loan approval process KB9. processes and operational procedure for information systems used in the
organization KB10. customer profiling concepts such as income stability, age, dependent status,
etc. KB11. escalation mechanism for unresolved problems and concerns KB12. administrative and clerical procedures and systems such as word processing,
managing files, records, and other office procedures KB13. nature and types of various loans and their terms of services and conditions KB14. methods of credit evaluation KB15. use of credit memorandum KB16. basic economic principles and understanding of financial industry and
markets KB17. financial and accounting concepts such as minimum interest rates, IRR,
payment schedule norms, processing fee norms, NPA, etc. KB18. risks and frauds history of different types of loans
BSC/N2302 Process and review loans
13
KB19. laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules relevant to background and credit checks
KB20. codes and labels used by organization for processing loans KB21. limits specified by organization for approving loans within officer’s discretion KB22. operating procedures for operating underwriting KB23. software/organization’s information system KB24. technique to interpret credit verification and background reports
Skills (S)
A. Core Skills/ Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to: SA1. fill forms, label documents in clear manner SA2. prepare concise reports and summary of loan documents for review
Writing Skills
The user/individual on the job needs to know and understand how to: SA3. write sentences, paragraphs in work related documents SA4. understand organizational and industry related regulations and guideline
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. listen to instructions and feedback from superiors and other departments, take
time to understand the points made and asking relevant questions to complete the loan appraisal process effectively
SA6. communicating in a clear and precise manner with others when receiving inputs or presenting the loan appraisal
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. decide what documents are necessary for loan applications and obtain/compile
them accordingly SB2. make clear, logical decisions when compiling loan file
Plan and Organize
The user/individual on the job needs to know and understand how to: SB3. plan schedule for preparing loan files according to volume of applications and
assigned timelines SB4. work with other colleagues to ensure speedy processing of all loan applications
Customer Centricity
The user/individual on the job needs to know and understand how to: SB5. carefully examine financial status of the client and plan loan payment schedule
convenient for the client
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. address problems arising due to technical issues or administration related
issues and escalate those issues beyond one’s role
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB7. analyse trends from industry reports, financial projections for policies, etc.
BSC/N2302 Process and review loans
14
SB8. to assess financial status based on the relationship & work with client to establish long term goals
Critical Thinking
The user/individual on the job needs to know and understand how to: SB9. consistently obtain feedback and improve their performance SB10. exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
BSC/N2302 Process and review loans
15
NOS Version Control
NOS Code BSC/N2302
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N2303 Perform post loan-processing tasks --------------------------------------------------------------------------------------------------------------------
16
Overview
This unit is about handing over all processed applications and document records for storage, forwarding processed application details for execution and preparing status report of all the documents.
BSC/N2303 Perform post loan-processing tasks
17
Unit Code BSC/N2303
Unit Title (Task)
Perform post loan-processing tasks
Description This OS unit is about handing over all processed applications and document records for storage, forwarding processed application details for execution and preparing status report of all the documents
Scope This unit/task covers the following:
• Hand over all processed applications and document records for storage
• Forward processed application details for execution
• Prepare status report on all documents processed
Range: Spreadsheet; in-house banking software
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Handing over all processed applications and document records for storage
To be competent, the user/ individual must be able to: PC1. combine all relevant documents from approval process into the loan file PC2. destroy documents that are no longer required through appropriate
procedures outlined by organization PC3. update digital loan file with required details if necessary/applicable PC4. forward all application details for approved loans to disbursal team/client
contact personnel for loan disbursement PC5. hand over physical loan file to appropriate personnel/team/third party for
storage
Forwarding processed application details for execution
To be competent, the user/ individual must be able to: PC6. forward all application details for rejected/loans pending further processing
to client contact team/personnel for notifying clients on loan status PC7. prepare report listing all applications processed and status of application PC8. prepare list of all pending applications and timelines for processing them PC9. report any errors/problems faced during approval process for further
action/developing standardized solutions for future cases PC10. submit reports to supervisor/management on number of applications
processed, number of loans approved and rejected
Preparing status report on all documents processed
To be competent, the user/ individual must be able to: PC11. prepare reports on status of loan files processed and handed over PC12. adhere to scheduled timelines processing applications PC13. inform Supervisor of any technical errors/delays encountered PC14. respond to any queries regarding application from customer liaison/other
departments
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N2303 Perform post loan processing tasks
18
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The individual on the job needs to know and understand: KA1. company’s growth targets and philosophy KA2. company’s policy and work instructions KA3. company’s service quality and compliance standards KA4. company’s rules for third-party associate management KA5. company’s personnel management and incentives rules KA6. company’s rules related to sexual harassment KA7. importance of the individual’s role in the workflow KA8. reporting structure KA9. company’s mission and values
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. types of loan products and services offered by organization KB2. types of documents and information required for a loan application from the
client such as KYC documents, forms, photographs, attested certificates, etc. KB3. organizational procedure for loan approval process KB4. credit risk and regulatory guidelines outlined by the organization relevant to
loans such as sectors to avoid, customer profiles to scrutinize KB5. impact and Implications of not following risk compliance requirements KB6. credit risk, financial and regulatory guidelines regarding loans outlined by the
Central Bank and relevant authorities KB7. relevant legal knowledge– value of stamp paper on which agreement is to be
signed according to loan value ratio, guarantor details mandated, verification of title, etc.
KB8. roles and responsibilities of all individuals/teams involved in the loan application process
KB9. quality standards set by organization for loan approval process KB10. processes and operational procedure for information systems used in the
organization KB11. customer profiling concepts such as income stability, age, dependent status,
etc. KB12. escalation matrix for unresolved problems KB13. administrative and clerical procedures and systems such as word processing,
managing files, records, and other office procedures KB14. methods of storage and handling for sensitive documents as stipulated by
organizational procedure KB15. laws, legal codes, court procedures, precedents, government regulations,
executive orders, agency rules relevant to background and credit checks KB16. codes and labels used by organization for processing loans KB17. basic computer and IT skills to operating underwriting
software/organization’s information system
Skills (S)
A. Core Skills/ Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to: SA1. fill forms, label documents in clear manner
BSC/N2303 Perform post loan processing tasks
19
SA2. prepare concise reports and summary of loan documents for review
Writing Skills
The user/individual on the job needs to know and understand how to: SA3. write sentences, paragraphs in work related documents SA4. understand organizational and industry related regulations and guideline
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. listen to instructions and feedback from superiors and other departments, take
time to understand the points made and asking relevant questions to complete the loan appraisal process effectively
SA6. communicating in a clear and precise manner with others when receiving inputs or presenting the loan appraisal
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. decide what documents are necessary for loan applications and obtain/compile
them accordingly SB2. make clear, logical decisions when compiling loan file
Plan and Organize
The user/individual on the job needs to know and understand how to: SB3. plan schedule for preparing loan files according to volume of applications and
assigned timelines SB4. work with other colleagues to ensure speedy processing of all loan applications
Customer Centricity
The user/individual on the job needs to know and understand how to: SB5. carefully examine financial status of the client and plan loan payment schedule
convenient for the client
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. address problems arising due to technical issues or administration related
issues and escalate those issues beyond one’s role
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB7. analyse trends from industry reports, financial projections for policies, etc. SB8. to assess financial status based on the relationship & work with client to
establish long term goals
Critical Thinking
The user/individual on the job needs to know and understand how to: SB9. consistently obtain feedback and improve their performance SB10. exercise judgment in unforeseen situations which preserve company values
and are in line with organizational guidelines
BSC/N2303 Perform post loan-processing tasks
20
NOS Version Control
NOS Code BSC/N2303
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N2313 Create and/or review management control system
--------------------------------------------------------------------------------------------------------------------
21
Overview
This unit is about creating or managing a management sub-system which coordinates planning, control and information provision – for the purpose of strategic planning, reviewing of MIS, competitive costing and profitability tracking – to assist in decision-making at centralised or de-centralised control offices.
BSC/N2313 Create and/or review management control system
22
Unit Code BSC/N2313
Unit Title (Task)
Create and/or review management control system
Description This OS unit is about creating or managing a management sub-system which coordinates planning, control and information provision – for the purpose of strategic planning, reviewing of MIS, competitive costing and profitability tracking – to assist in decision-making at centralised or de-centralised control offices
Scope This unit/task covers the following:
• Create structure of management control system
• Set up or review strategic plan and controls
• Set up or review operating plan and controls
• Evolve accounting systems for manage and business transformation
• Manage control sub-system
• Correlate planning and control
Range: CRM, ERM, ERP, HRM, Accounting, and any other in-house banking software; MS Office (Excel, WORD, POWER POINT)
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Creating structure of management control system
To be competent, the user/ individual must be able to: PC1. aim to create comprehensive management information for effective control PC2. evolve a logical structure for the information system PC3. evaluate competitive scenario and resulting pressures PC4. analyse the impact of widening products portfolio on risks for the company PC5. periodically evaluate and review impact of market changes on products with
highest cost recovery, or most profitable branches and business units PC6. list the several decision variations required for capturing market impact
effectively for generation of effective MIS PC7. define and transform the planning system for quick adjustments to dynamic
market changes PC8. aim to achieve harmony between profitability, growth and risk factors of the
branch or group PC9. aim to establish or evolve a management information centre (MIC) for the
purpose of: improving accounting system towards management accounting; strategic planning; and analysis of business income, costs and risks
PC10. provide for strategy and planning variations of centralised vs decentralised structure of company, as the case may be
PC11. define and review weights for each parameter depending on the products, size and structure of the company (centralised or de-centralised)
PC12. define the requisite IT support
Setting up or reviewing strategic plan and controls
To be competent, the user/ individual must be able to: PC13. outline bank’s overall comprehensive strategic objectives in terms of market
opportunities and risks
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N2313 Create and/ or review management control systems
23
PC14. delineate the risk policy targets PC15. define the structural profit requirements PC16. under strategy controls create or refine developmental, structural and
security issues in terms of balance sheet structure risks, market risks, structural yield options, and growth potential(s)
PC17. define next level strategic controls for portfolio management to correlate market strategy with bank return potential, in terms of: products, transaction structure, market structure, and opportunities
PC18. aim to achieve long-term financial balance PC19. link portfolio structuring controls to yield potential PC20. define or review bank’s security policy in detail for content and services
offered PC21. define or review product selection in terms of the banks’ defined width of key
activities of lending, cash flow and capital market operations PC22. define or review banking services in terms of security, reliability, speed, and
ease of execution PC23. define market of financial services in terms of market pricing, opportunity for
developing new products and their introduction to the market PC24. segment bank’s customer base, e.g., demographics, industrialist PC25. define competitive factors in terms of quality, quantity, pricing trends,
demand-supply dynamics, technology developments, etc. PC26. develop or evolve a mediation or distribution for transmission of banking
performance to customers PC27. define or review the controls for active or passive management of portfolio
risk PC28. evaluate the balance sheet structure to assess controls that can partly or
completely eliminate different banking risk factors to profitability and liquidity
PC29. define or review the controls for active or passive management of portfolio risk, as agreed with the bank’s senior management
PC30. review the bank’s (restructured) balance sheet to assess bank’s profitability bearing capacity versus the size of its cumulative risks
Setting up or reviewing operating plan and controls
To be competent, the user/ individual must be able to: PC31. develop or evolve operations management tool for a budget management
that is integrated with the strategy plan PC32. define the budget control systems by way of balance sheet structure
optimisation for operational management of profitability and liquidity PC33. break down agreed targets in related to activities and sub-activities of the
bank for assessing operational efficiency controls PC34. evolve indicator(s) for constant controls on the budget plan for the
management to follow or recommend modification to original plan because of unforeseen market developments
Evolving accounting systems for management and
To be competent, the user/ individual must be able to: PC35. develop a leadership-oriented bank accounting system within the purview of
generally accepted accounting principles
BSC/N2313 Create and/ or review management control systems
24
business transformation
PC36. collate expenditure and income along with respective return and input, in order to measure efficiency
PC37. segregate costs by type and location, e.g., branch or Head Office PC38. define fixed and variable costs for different functions PC39. test run and undertake SWOT or gap analysis PC40. resolve any concerns in updating the existing or developed plan and MIS PC41. segregate transaction-based and operations-based activities of the bank and
their related accounting procedures PC42. seek inputs and feedback from designated stakeholders in the management
team
Manage control sub-system
To be competent, the user/ individual must be able to: PC39. ensure that MIC information is collected, grouped and transmitted by linking
with different banking activities and aligning it all with the agreed target(s) PC40. develop the internal infrastructure required for the control activities and
ensure to on-board all stakeholders involved PC41. with business policy at the centre, develop a system of objectives for different
management levels and respective goals PC42. monitor employees or departments whose decisions impact the bank results PC43. create result-oriented assessment and forms of support to the employee PC44. monitor for a well-organised accounting system, build accounting reliability
and minimise methodology differences PC45. define hierarchy levels in consultation with the top management as well as
delegation of command to controlling
Correlating planning and control
To be competent, the user/ individual must be able to: PC46. integrate the strategy and budget to information service of MIC PC47. ensure that strategic planning is accessible to target stakeholders and aligned
to their activities PC48. make sure that the plan is feasible and not de-motivating PC49. ensure that the strategic plan addresses requirements of each of the
customer segments PC50. ensure that the plan identifies the competitive factors accurately as aligned to
the bank’s business units including profit, cost and investment centres PC51. ensure that the objectives and output are measurable and verifiable PC52. ensure that stages of start, interim and completion of activities are well
defined PC53. indicate adequate situation for technology development and communications
strategy enhancement PC54. assess the impact of new technology intervention on the very existence of
bank’s/ market’s product(s) PC55. correlate long-term strategic plan with annual plan
Knowledge and Understanding (K)
BSC/N2313 Create and/ or review management control systems
25
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand: KA1. company’s growth targets and philosophy KA2. company’s policy and work instructions KA3. company’s service quality and compliance standards KA4. company’s rules for third-party associate management KA5. company’s personnel management and incentives rules KA6. company’s rules related to sexual harassment KA7. importance of the individual’s role in the workflow KA8. reporting structure KA9. company’s mission and values
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. banking and financial accounting KB2. factors of successful bank operations, e.g., overall business philosophy, bank
management, marketing, quality of management information, use of modern technologies, innovation of banking products and services, competitive costing, effective risk management, prominence of strategic planning, and equity employed
KB3. concepts of bank controlling, profitability, growth and risk KB4. impact of market conditions and competitive scenario on overall group and
branch level profitability KB5. branch operations business processes KB6. inter-relations between management, planning, balance-income analysis,
bank calculation, control, coordination and organisation – key elements of management control system
KB7. current MIS analysis and relevance in the management information centre KB8. lending, broking and distribution products, their pricing and profitability KB9. regular assessment of revenue generating products and profitable products KB10. different revenue sources, e.g., net interest income, payments fees, service
charges, mortgage fees, capital market/ asset management fee and other fee based income
KB11. cost of servicing lending and fund management products at the group and branch level
KB12. balance sheets and profit and loss statements and revenue recognition standards
KB13. debt recovery standards and procedures or receivable management KB14. target allocation and strategy development for meeting targets KB15. regular review of targets met or not met and course corrections required KB16. legal and regulatory environment KB17. regulatory guidelines, amendments and circulars KB18. risk management techniques KB19. human resources and systems management KB20. staff recruitment, training and performance evaluation methods KB21. fraud management techniques KB22. client life-cycle management
BSC/N2313 Create and/ or review management control systems
26
KB23. due-diligence requirements at branch level, prior to forwarding to senior office
KB24. managerial communications and reporting relationship with senior office(s) KB25. organizational procedure for loan approval process KB26. credit risk and regulatory guidelines outlined by the organization relevant to
loans such as sectors to avoid, customer profiles to scrutinize KB27. credit risk, financial and regulatory guidelines as outlined by the Central Bank
(RBI) and other relevant authorities KB28. risk monitoring and management techniques KB29. quality standards set by organization for approvals KB30. customer profiling guidelines of the group or branch KB31. escalation matrix for customer service and its effectiveness KB32. vendors and service level agreements KB33. customer services and conditions and contracts KB34. laws, legal codes, court procedures, precedents, government regulations,
executive orders, agency rules relevant to background and credit checks KB35. codes and labels used by organization for processing loans KB36. business and system analysis and IT support required for control and planning
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/individual on the job needs to know and understand how to read: SA1. company’s work instructions and company’s policy SA2. regulatory guidelines and circulars SA3. market and competition reports SA4. management information systems and internal memo
Writing Skills
The user/individual on the job needs to know and understand how to: SA5. maintain the record as per company’s policy SA6. undertake correspondence using email or letter SA7. prepare reports and presentations
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. convey key points to senior management in effective and succinct manner SA9. listen to all stakeholders for effective data gathering and control systems SA10. convey control systems to management and employees and correlate with
plan, for generating effective MIS and achieving desired business objectives
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. select parameters for effective MIS for senior management SB2. convert business philosophy into targets for growth, profitability and
competitiveness
BSC/N2313 Create and/ or review management control systems
27
SB3. develop implementable strategy for meeting desired goals SB4. review and undertake business course correction for fulfilling P&L
responsibility
Plan and Organize
The user/individual on the job needs to know and understand how to: SB5. schedule the sequence of work process SB6. maintain documentation and correspondence SB7. keep detailed track of company’s activities
Customer Centricity
The user/individual on the job needs to know and understand how to: SB8. create a balance between profitability and customer service SB9. use digital modes for cost-effective service delivery SB10. plan processes, systems and people in a way to service clients effectively
Problem Solving
The user/individual on the job needs to know and understand how to: SB11. resolve conflicts between different business units or departments SB12. achieve seamless coordination between strategy, plan and control with
accounting and other information systems
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB13. analyse products and market reports for achieving optimum controls SB14. analyse internal reports and information for profitability improvements
Critical Thinking
The user/individual on the job needs to know and understand how to: SB15. ensure process compliance via regular monitoring SB16. evolve controls to minimise the potential impact of business risks on
organizational finances and reputation
BSC/N2313 Create and/or review management control system
28
NOS Version Control
NOS Code BSC/N2313
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
G&J/N0402 Assay and administer hallmark the gold alloy product --------------------------------------------------------------------------------------------------------------------
29
Overview This unit is about testing the gold metal alloy or gold jewellery to determine the proportion of gold in the product and hallmarking it with international standards of precious metal purity.
G&J/N0402 Assay and administer hallmark the gold alloy product
30
Unit Code G&J/N0402
Unit Title (Task)
Assay and administer hallmark the gold alloy product
Description This OS unit is about testing the gold metal alloy or gold jewellery to determine the proportion of gold in the product and hallmarking it with international standards of precious metal purity
Scope This unit/ task covers the following:
• Perform preliminary assay process
• Perform assaying through touchstone process
• Prepare metal or jewellery for fire assay process and perform fire assay
• Hallmark the product
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Preliminary assaying To be competent, the user/individual on the job must be able to:
PC1. receive precious-metal products for assaying PC2. use X-ray fluorescence (XRF) machine to test the product PC3. keep the product at various indicator points in the machine to test the
composition of gold PC4. record the findings which are displayed in the screen / monitor PC5. find the composition of gold using XRF machine PC6. place the gold metal or jewellery in appropriate points and confirm the results PC7. record the findings in the specified format
Touchstone assaying To be competent, the user/individual on the job must be able to: PC8. receive goods or products for assaying PC9. rub the gold metal or jewellery onto a touchstone PC10. rub the gold needle of known Karatage on the side for visual comparison PC11. use the standard acids such as Nitric acid for testing and apply on both the
rubbings using a dropper PC12. compare the colour of the rubbing of metal and test needle after acid
application PC13. analyse the findings and record them PC14. find the composition of gold in the metal or jewellery using touchstone process PC15. use effectively the tools for touchstone method such as touchstone, test
needle, test acids PC16. visually compare and identify the results of the testing process
Fire assaying To be competent, the user/individual on the job must be able to: PC17. select the gold products or cut pieces through standard sampling process
according to Bureau of Indian Standards (BIS) norms PC18. melt the sample using furnace PC19. weigh the melted metal accurately using a digital weighing scale which is
connected to a computer PC20. add some silver to gold pieces and cover them using lead foil such that it looks
like a ball kind of structure
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
G&J/N0402 Assay and administer hallmark the gold alloy product
31
PC21. perform cupellation process by putting the lead foil containing silver and gold pieces into cupel and heating them at around 1100 degrees centigrade
PC22. collect the gold, silver and any insoluble metals such as Rhodium, Iridium, etc. PC23. stamp the metal to make it flat PC24. anneal the metal and draw it to a roll form PC25. dip the rolled metal in nitric acid to remove the silver content (this is called
parting stage) PC26. wash and dry the metal left out PC27. weigh the metal and compare the weight with before assay process to
determine the composition of gold in the metal PC28. comply with the standards and perform the process accurately PC29. accurately weigh the product and record them at each stage of process PC30. operate equipments for cupellation process and set parameters appropriately
such as temperature as per specification PC31. identify and handle different types of acids appropriately PC32. record the findings at each stage for tracking PC33. ensure that there is no mix up of different products during assaying process PC34. determine the composition (Karatage) of gold in the alloy after fire assay
process by weighing them
Compliance to standards
To be competent, the user/individual on the job must be able to: PC35. perform all the necessary steps and tests in the assaying process to determine
the gold Karatage PC36. execute the work in each stage as per the quality standards
Hallmarking To be competent, the user/individual on the job must be able to: PC37. understand the result of the assaying process and hallmark sign to be printed PC38. use computer system and software such as CAD/CAM to enable laser printing PC39. set the size of print as per the size of jewel PC40. print the hallmark, which must consists of BIS logo, the fineness mark, mark of
assaying and hallmarking centre and year of mark PC41. ensure that appropriate fineness mark is printed as per the assaying result PC42. print the gold metal or jewellery with appropriate hallmark sign using laser
printing machine or any other equipment PC43. ensure that all the contents are printed as per BIS standard PC44. ensure that the fineness mark is printed according to the assaying process’
result
Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand: KA1. company’s policies on: acceptable limits of precious metal loss per product
type, delivery timelines, safety and hazards, security, IPR, and personnel management
KA2. importance of the individual’s role in the workflow KA3. reporting structure KA4. documentation procedure followed in the organisation KA5. quality standards followed by the company
G&J/N0402 Assay and administer hallmark the gold alloy product
32
KA6. typical customer profile and market trends
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. different types of assaying process such as using XRF machine, touchstone
method and fire assay process KB2. different types of hallmarks for different Karatages KB3. properties of various metals involved in gold jewellery and testing processes
such as silver, iridium, etc. KB4. chemicals used in testing process and their properties KB5. operation of different equipment used in the assaying process such as XRF
machine, cupellation process machine. KB6. compliance requirement in each stage of assaying process KB7. parameters to be considered for finding the Karatage of gold in the product KB8. touchstone usage, scraping technique and visual comparison of the rubbings
to find Karatage KB9. contents of the hallmark sign and their purpose KB10. to use computer system for recording of finding and documenting them KB11. potential work hazards while using high temperature machines and chemicals KB12. safety precautionary measures while handling hot metals and hazardous
chemicals
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Basic reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read documents and records relating to gold product SA2. to record the weight and findings during assay process
Calculation skills
The user/individual on the job needs to know and understand how: SA3. to accurately record the weight of gold metal or jewellery in each steps of
assaying as per standards SA4. to calculate the composition of gold (Caratage) after completion of assay
process using the weight
Teamwork and some multitasking
The user/individual on the job needs to know and understand how: SA5. to share work load as required SA6. to deliver metal or jewellery to next work process on time
B. Professional Skills
Reading notes
The user/individual on the job needs to know and understand: SB1. how to read notes on the gold metal or jewellery and use equipments and
testing materials accordingly SB2. How to read notes on gold jewellery regarding Karatage and use correct test
needle for rubbing process in touchstone method
G&J/N0402 Assay and administer hallmark the gold alloy product
33
Using tools, machines and materials
The user/individual on the job needs to know and understand how: SB3. to use the XRF machine SB4. to use the equipments and materials used in touchstone method SB5. to use equipment in cupellation process and usage of appropriate chemicals in
parting process SB6. to understand safety procedures and hazards involved in handling machines
and chemicals
Hallmarking
The user/individual on the job needs to know and understand: SB7. how and where to print the hallmark symbol in the gold metal or jewellery SB8. the contents of a hallmark symbol and their purpose
Compliance to quality standards
The user/individual on the job needs to know and understand: SB9. the necessary steps to be followed in each stage of assaying process SB10. the organisational requirement in following the quality standards in the
process
Critical thinking
The user/individual on the job needs to know and understand how: SB11. to spot process disruptions and delays
G&J/N0402 Assay and administer hallmark the gold alloy product
34
NOS Version Control
NOS Code G&J/N0402
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
--------------------------------------------------------------------------------------------------------------------
35
Overview This unit is about communicating effectively with customers, superiors and colleagues in order to achieve a smooth workflow and maintaining customer-centric service orientation in order to achieve greater client engagement and higher customer satisfaction.
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
36
Unit Code BSC/N9901
Unit Title (Task)
Communicate effectively and maintain customer-centric service orientation
Description This OS unit is about communicating effectively with customers, superiors and colleagues in order to achieve a smooth workflow and maintaining customer-centric service orientation in order to achieve greater client engagement and higher customer satisfaction
Scope This unit/task covers the following:
• Communicate with BFSI customers and colleagues
• Maintain service orientation
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Communicating with BFSI customers and colleagues
To be competent, the user/ individual must be able to: PC1. practice good listening, speaking and personal presentation PC2. address escalated customer concerns with poise and educate colleagues on
good practices in customer handling PC3. teach colleagues to be sensitive to: language, gender, cultural and social
differences in addressing customers, superiors and colleagues PC4. clearly communicate work output requirements, targets, performance
indicators, incentives and give feedback on work performance with positive attitude
PC5. train staff to cooperate, coordinate, and collaborate to achieve shared goals
Maintaining service
orientation
To be competent, the user/ individual must be able to: PC6. organize regular feedback collection as per company’s SOP PC7. address problems by quick decision making PC8. train staff to aim to gain customer loyalty and satisfaction PC9. promote clarity, honesty and transparency in dealing with customers and
colleagues PC10. educate team on adverse consequences of avoid misselling and misinforming PC11. maintain focus on enhancing brand value of company through superior
customer service
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The user/individual on the job needs to know and understand: KA1. company’s policies on HR and personnel management KA2. company’s HR policies KA3. company’s rules related to sexual harassment KA4. company’s reporting structure KA5. company’s documentation policy KA6. company’s customer profile and service standards KA7. company’s policy on regulatory compliance
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
37
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. methods for effective communication with various categories of people in
different departments KB2. significance of team coordination to achieve revenue and productivity targets
of the organisation KB3. the use of computer or handheld device to communicate effectively and
productively KB4. significance of helping colleagues with specific issues and problems KB5. importance of meeting quality and time standards as a team KB6. how to practice effective listening KB7. communicate effectively with customers KB8. importance of documenting customer interactions as per SOP KB9. effective use of voice tone and pitch for communication KB10. how to demonstrate ethics and convey discipline to the customers KB11. how to build effective working relationship with mutual trust and respect
within the team KB12. importance of dealing with grievances effectively and in time KB13. service benchmarks and specified regulatory standards KB14. significance of treating customers with respect and in a professional manner KB15. importance of gaining customer satisfaction KB16. methods of engaging with the customers effectively and professionally KB17. ways to improve company’s customer satisfaction rating KB18. prevailing market standards of customer satisfaction KB19. standard operating procedure (SOP) for service delivery KB20. the variety of common and unscheduled requests to expect KB21. significance of being transparent and courteous under all circumstances
involving customer interaction without losing composure KB22. geographical variations of spoken languages
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to: SA1. read company policy and standard work related documents SA2. read emails and letters
Writing Skills
The user/ individual on the job needs to know and understand how to: SA3. fill up documentation pertaining to interactions SA4. write mails and memos
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to: SA5. interact with team members to work efficiently SA6. communicate effectively with superior to achieve smooth workflow SA7. communicate effectively with the customers to build a good rapport with
them SA8. use language that the customer or colleague understands
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
38
SA9. use the communications systems of the company, e.g., telephone, fax, public announcement systems
SA10. E-mail and use Internet for communicating SA11. use of audio-visual aids to communicate complex issues
B. Professional Skills
Decision Making
The user/ individual on the job needs to know and understand how to: SB1. spot and communicate potential areas of disruptions to work process and
report the same SB2. report to supervisor and/or deal with a colleague individually, depending on
the type of concern
Plan and Organize
The user/ individual on the job needs to know and understand how to: SB3. prepare a list of things to discuss with colleague and superior for
comprehensive discussions SB4. prepare or keep a list of ‘frequently asked question’ when handling customer
queries SB5. address specific queries of privileged or ‘High Net-worth’ customers on
priority SB6. complete task on time using proper software aids
Customer Centricity
The user/ individual on the job needs to know and understand how to: SB7. make the customer comfortable by communicating effectively to complete
service requests SB8. address queries and concerns in a calm and collected manner SB9. escalate customer concerns that are beyond the scope of handling
Problem Solving
The user/ individual on the job needs to know and understand how to: SB10. resolve interpersonal issues with superiors and colleagues by communicating
in time, in order to achieve smooth workflow SB11. coordinate with different departments and multi-task as necessary SB12. contribute to quality of team work and achieve smooth workflow SB13. share work load as required SB14. delegate work in consultation with superior or as necessary instead of
allowing work to pile up SB15. troubleshoot basic technical problems
Analytical Thinking
The user/ individual on the job needs to know and understand how to: SB16. analyse communication patterns with colleagues and customers to improve
outcomes and deal with situations SB17. understand the performance of the computer or device and avoid opening
too many applications to avoid device hanging problem
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
39
Critical Thinking
The user/ individual on the job needs to know and understand how to: SB18. improve work processes by interacting with others and adopting best
practices SB19. resolve recurring inter-personal or system related conflicts with colleagues
that hinder customer service SB20. act upon constructively on any problems as pointed by customers SB21. handle personality clashes effectively SB22. get antivirus installed in your device to prevent data and software from any
malware or software virus
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
40
NOS Version Control
NOS Code BSC/N9901
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N9903 Maintain integrity and ethics
--------------------------------------------------------------------------------------------------------------------
41
Overview This unit is about maintaining integrity of transactions, ensuring data security, and practicing ethical behaviour.
BSC/N9903 Maintain integrity and ethics
42
Unit Code BSC/N9903
Unit Title (Task)
Maintain integrity and ethics
Description This OS unit is about maintaining integrity of transactions, ensuring data security, and practicing ethical behaviour
Scope This unit/task covers the following:
• Maintain integrity of transactions and ensure data security
• Practice ethical behaviour
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Maintaining integrity
of transactions and
ensuring data
security
To be competent, the user/ individual must be able to: PC1. refrain from indulging in unfair trade and/or corrupt practices PC2. maintain records meticulously as per company’s policy, follow prescribed
rules and regulations and ensure transparent dealings PC3. avoid using company’s funds, property or resources for undertaking personal
activities PC4. protect customer’s information and avoid IP infringement PC5. protect data and information related to business or commercial decisions
Practising ethical
behaviour
To be competent, the user/ individual must be able to: PC6. avoid misrepresentation or misinformation PC7. demonstrate and practice ethics in day-to-day processes and dealings with
customers and colleagues PC8. avoid defaming products and services of companies in competition PC9. consult supervisor or senior management when in situations that may require
differentiating between ethical and unethical
Knowledge and Understanding (K)
B. Organizational
Context (Knowledge of the company / organization and its processes)
The user/individual on the job needs to know and understand:
KA1. company’s policies on use of language KA2. company’s Human Resources policies KA3. company’s rules related to sexual harassment KA4. company’s reporting structure KA5. company’s documentation policy KA6. company’s customer profile
B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. Company’s code of conduct and business ethics KB2. IPR law and regulation in India
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N9903 Maintain integrity and ethics
43
KB3. Company’s code of conduct and ethics
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The individual on the job needs to know and understand how to: SA1. read company policy documents and work-related documents SA2. read emails
Writing Skills
The individual on the job needs to know and understand how to: SA3. fill up documentation pertaining to job requirement
Oral Communication (Listening and Speaking skills)
The individual on the job needs to know and understand how to: SA4. interact with team members to work efficiently SA5. communicate with customers about information security and build trust
B. Professional Skills
Decision Making
The individual on the job needs to know and understand how to: SB1. take appropriate action in a vulnerable situation
Plan and Organize
The individual on the job needs to know and understand how to: SB2. plan and organise steps/ actions as per company’s guidelines, if any fraud is
noticed in the company
Customer Centricity
The individual on the job needs to know and understand how to: SB3. prevent customer information leakage
Problem Solving
The individual on the job needs to know and understand how to: SB4. provide proper advice or guidance to colleagues to deal with sensitive issue in
their department or company
Analytical Thinking
The individual on the job needs to know and understand how to: SB5. basics of what constitutes information infringement SB6. penalties to company or individual on evidence of fraud or law violations
Critical Thinking
The individual on the job needs to know and understand how to: SB7. improve information and assets related safety and adopting best practices SB8. resolve conflicts related to information security by reporting in time
BSC/N9903 Maintain integrity and ethics
44
NOS Version Control
NOS Code BSC/N9903
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
BSC/N9904 Focus on teamwork
--------------------------------------------------------------------------------------------------------------------
45
Overview This unit is about developing healthy team climate and contributing to building effective team for smooth workflow and target achievement in time.
BSC/N9904 Focus on teamwork
46
Unit Code BSC/N9904
Unit Title (Task)
Focus on teamwork
Description This OS unit is about developing healthy team climate and contributing to building effective team for smooth workflow and target achievement in time
Scope This unit/task covers the following:
• Develop healthy team climate
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Developing healthy
team climate
To be competent, the user/ individual must be able to: PC1. share relevant inputs, feedback and insights to build mutual trust
PC2. exchange, defend and rethink ideas
PC3. support team members to accomplish goals
PC4. facilitate group decision making and deal productively with conflict
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The user/individual on the job needs to know and understand: KA1. company’s policies on HR and personnel management KA2. company’s rules related to sexual harassment KA3. company’s reporting structure KA4. company’s documentation policy KA5. company’s customer profile and service standards KA6. company’s policy on regulatory compliance
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. methods for effective communication with various categories of people in
different departments KB2. significance of team coordination to achieve revenue and productivity targets
of the organisation KB3. significance of helping colleagues with specific issues and problems KB4. importance of meeting quality and time standards as a team KB5. how to practice effective listening KB6. how to build effective working relationship with mutual trust and respect
within the team KB7. significance of treating people with respect and in a professional manner KB8. significance of sharing and defending ideas KB9. importance of constructive feedback
Skills (S)
A. Core Skills/
Generic Skills
Reading Skills
The user/ individual on the job needs to know and understand how to: SA1. read company policy and standard work-related documents SA2. read emails and letters
Nat
ion
al O
ccu
pat
ion
al S
tan
dar
d
BSC/N9904 Focus on teamwork
47
Writing Skills
The user/ individual on the job needs to know and understand how to: SA3. fill up documentation pertaining to interactions SA4. write Minutes of Meeting, mails and memos
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to: SA5. interact with team members to work efficiently SA6. communicate effectively with team members to achieve smooth workflow SA7. E-mail and use Internet for communicating SA8. use of audio-visual aids to communicate complex issues
B. Professional Skills
Decision Making
The user/ individual on the job needs to know and understand how to: SB1. deal with a colleague individually, depending on the type of concern
Plan and Organize
The user/ individual on the job needs to know and understand how to: SB2. prepare notes of things to be discussed and elicit points discussed after the
meeting
Customer Centricity
The user/ individual on the job needs to know and understand how to: SB3. accomplish goals and targets by supporting team members
Problem Solving
The user/ individual on the job needs to know and understand how to: SB4. spot and communicate potential areas of disruptions to work process and
resolve them SB5. coordinate and cooperate with team members SB6. share work load as required SB7. delegate tasks in terms of work load and skills
Analytical Thinking
The user/ individual on the job needs to know and understand how to: SB8. analyse team member’s behaviour and deal accordingly
Critical Thinking
The user/ individual on the job needs to know and understand how to: SB9. improve work processes by sharing ideas and improvising them SB10. resolve conflicts SB11. handle personality clashes effectively
BSC/N9904 Focus on teamwork
48
NOS Version Control
NOS Code BSC/N9904
Credits(NSQF) TBD Version number 1.0
Industry BFSI Drafted on 17/07/16
Industry Sub-sector Lending Last reviewed on 27/09/17
Occupation Retail Asset Management/ Central Processing (Centre)
Next review date 30/09/20
Qualifications Pack For Manager - Loan Approval
49
Annexure
Nomenclature for QP and NOS
Qualifications Pack
[ABC]/ Q 0101
Occupational Standard An example of NOS with ‘N’
[ABC] /N0101
Q denoting Qualifications Pack Occupation (2 numbers)
QP number (2 numbers)
9 characters
9 characters
[Insert 3 letter codes for SSC]
N denoting National Occupational Standard Occupation (2 numbers)
OS number (2 numbers)
Back to top…
[Insert 3 letter code for SSC]
Qualifications Pack For Manager - Loan Approval
50
The following acronyms/codes have been used in the nomenclature above:
Sub-sector Range of Occupation numbers
PMKVY/Old QPs occupations 01 - 15
Lending 16 - 30
Fund Investment and Services 31 - 50
Broking 51 - 60
Payments 61 - 70
BFSI Processing 71 - 80
Common (across sectors) 81 -90
Unused 91 - 98
Generic (NOS) 99
Sequence Description Example
Three letters Industry name BSC
Slash / /
Next letter Whether QP or NOS Q / N
Next two numbers Occupation code 01
Next two numbers OS number 01
Qualifications Pack For Manager - Loan Approval
51
CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role: Manager - Loan Approval Qualification Pack: BSC/Q2301 Sector Skill Council: BFSI
Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by SSC. 3. Assessment will be conducted for all compulsory NOS, as well as the selected elective/option NOS/ set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/ training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/ training center based on this criterion. 6. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to
successfully clear the assessment. 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualifications Pack.
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
BSC/N2301 Prepare loan file
PC1. receive list of applicants and the respective loans applied for
100 100 30 70
PC2. obtain all information/documents necessary for applying for each type of loan from sales agent/client liaison
PC3. verify whether all documents listed in the document checklist are received
PC4. check for type of loan applied for and required steps in the approval process for the same
PC5. obtain/prepare list of officers/departments that are required to sign-off on the various steps along the loan approval process
PC6. combine all collected documents into the loan file
PC7. scrutinize the file for any missing information/documents
PC8. contact client liaison or sales agent if any further documentation or clarifications are required to complete loan file
PC9. raise queries to manager/supervisor as appropriate in case any clarifications regarding the file are required
Qualifications Pack For Manager - Loan Approval
52
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC10. analyze applicant’s financial status through documents received such as property related documents, income statements etc.
PC11. compile basic financial indicators such as accumulated repayment capacity indicator, free net cash flow indicator, indebtedness ratio etc. as required by organizational procedure
PC12. compute loan repayment schedule to determine most appropriate loan terms and conditions
PC13. ensure loan file is developed in accordance with pre-defined structure
PC14. prepare summary sheet for loan file containing the key characteristics of the loan application and applicant profile including financial indicators compiled in a concise manner
PC15. label loan file with required instructions for various departments/officers and approvals necessary for processing the loan
PC16. prepare reports on status of loan files prepared
PC17. adhere to scheduled timelines for compiling documents
PC18. inform Supervisor of any technical errors/delays encountered
100 30 70
BSC/N2302 Review and approve loans
PC1. submit applicant details for background and profile checks
100 100 30 70
PC2. initiate field credit investigations by notifying external/field agent, if applicable
PC3. conduct a tele-verification for validating preliminary details of customer, if necessary
PC4. submit applications to appropriate credit and risk team/personnel for customer verification and credit ratings/recommendations reports
PC5. compile details such as Fleet list, Repayment Track Record, etc. into the loan file, to assist in appraising the credit worthiness of the customer
PC6. confer with bank experts and underwriters to resolve application problems such as mortgage evaluation etc.
PC7. update inputs received from experts, background and credit checks into the loan file
PC8. update all details in the loan file into information system, if necessary/applicable
PC9. verify all personnel/teams involved have signed off the loan application
PC10. evaluate application and reports from credit/risk analysts, underwriters/underwriting software etc.
Qualifications Pack For Manager - Loan Approval
53
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC11. list out recommendations (pros and cons) after assessment of application with a clear recommendation for action to be taken
PC12. compile the Final Approval Memo (FAM) if applicable
PC13. ensure that the purpose of financing and category of customer adheres to company norms
PC14. approve/Reject loans which are within limits specified by the organization
PC15. forward loan applications outside/above specified limits to credit committee/senior loan officer/management for approval
PC16. present summary of loan application and appraisal report to credit committee/management if applicable/necessary
PC17. answer queries regarding the loan application and appraisal from the management/credit committee
PC18. prepare reports on status of loan applications processed
PC19. adhere to scheduled timelines processing applications
PC20. inform Supervisor of any technical errors/delays encountered
PC21. respond to any queries regarding application from customer liaison/other departments
100 30 70
BSC/N2303 Perform post loan-processing tasks
PC1. combine all relevant documents from approval process into the loan file
100 100 30 70
PC2. destroy documents that are no longer required through appropriate procedures outlined by organization
PC3. update digital loan file with required details if necessary/applicable
PC4. forward all application details for approved loans to disbursal team/client contact personnel for loan disbursement
PC5. hand over physical loan file to appropriate personnel/team/third party for storage
PC6. forward all application details for rejected/loans pending further processing to client contact team/personnel for notifying clients on loan status
PC7. prepare report listing all applications processed and status of application
PC8. prepare list of all pending applications and timelines for processing them
PC9. report any errors/problems faced during approval process for further action/developing standardized solutions for future cases
Qualifications Pack For Manager - Loan Approval
54
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC10. submit reports to supervisor/management on number of applications processed, number of loans approved and rejected
PC11. prepare reports on status of loan files processed and handed over
PC12. adhere to scheduled timelines processing applications
PC13. inform Supervisor of any technical errors/delays encountered
PC14. respond to any queries regarding application from customer liaison/other departments
100 30 70
BSC/N2304 Create and/or review management control system
PC1. aim to create comprehensive management information for effective control
100 100 60 40
PC2. evolve a logical structure for the information system
PC3. evaluate competitive scenario and resulting pressures
PC4. analyse the impact of widening products portfolio on risks for the company
PC5. periodically evaluate and review impact of market changes on products with highest cost recovery, or most profitable branches and business units
PC6. list the several decision variations required for capturing market impact effectively for generation of effective MIS
PC7. define and transform the planning system for quick adjustments to dynamic market changes
PC8. aim to achieve harmony between profitability, growth and risk factors of the branch or group
PC9. aim to establish or evolve a management information centre (MIC) for the purpose of: improving accounting system towards management accounting; strategic planning; and analysis of business income, costs and risks
PC10. provide for strategy and planning variations of centralised vs decentralised structure of company, as the case may be
PC11. define and review weights for each parameter depending on the products, size and structure of the company (centralised or de-centralised)
PC12. define the requisite IT support
PC13. outline bank’s overall comprehensive strategic objectives in terms of market opportunities and risks
PC14. delineate the risk policy targets
PC15. define the structural profit requirements
PC16. under strategy controls create or refine developmental, structural and security issues in terms of
Qualifications Pack For Manager - Loan Approval
55
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
balance sheet structure risks, market risks, structural yield options, and growth potential(s)
PC17. define next level strategic controls for portfolio management to correlate market strategy with bank return potential, in terms of: products, transaction structure, market structure, and opportunities
PC18. aim to achieve long-term financial balance
PC19. link portfolio structuring controls to yield potential
PC20. define or review bank’s security policy in detail for content and services offered
PC21. define or review product selection in terms of the banks’ defined width of key activities of lending, cash flow and capital market operations
PC22. define or review banking services in terms of security, reliability, speed, and ease of execution
PC23. define market of financial services in terms of market pricing, opportunity for developing new products and their introduction to the market
PC24. segment bank’s customer base, e.g., demographics, industrialist
PC25. define competitive factors in terms of quality, quantity, pricing trends, demand-supply dynamics, technology developments, etc.
PC26. develop or evolve a mediation or distribution for transmission of banking performance to customers
PC27. define or review the controls for active or passive management of portfolio risk
PC28. evaluate the balance sheet structure to assess controls that can partly or completely eliminate different banking risk factors to profitability and liquidity
PC29. define or review the controls for active or passive management of portfolio risk, as agreed with the bank’s senior management
PC30. review the bank’s (restructured) balance sheet to assess bank’s profitability bearing capacity versus the size of its cumulative risks
PC31. develop or evolve operations management tool for a budget management that is integrated with the strategy plan
PC32. define the budget control systems by way of balance sheet structure optimisation for operational management of profitability and liquidity
PC33. break down agreed targets in related to activities and sub-activities of the bank for assessing operational efficiency controls
PC34. evolve indicator(s) for constant controls on the budget plan for the management to follow or recommend
Qualifications Pack For Manager - Loan Approval
56
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
modification to original plan because of unforeseen market developments
PC35. develop a leadership oriented bank accounting system within the purview of generally accepted accounting principles
PC36. collate expenditure and income along with respective return and input, in order to measure efficiency
PC37. segregate costs by type and location, e.g., branch or Head Office
PC38. define fixed and variable costs for different functions
PC39. test run and undertake SWOT or gap analysis
PC40. resolve any concerns in updating the existing or developed plan and MIS
PC41. segregate transaction-based and operations-based activities of the bank and their related accounting procedures
PC42. seek inputs and feedback from designated stakeholders in the management team
PC39. ensure that MIC information is collected, grouped and transmitted by linking with different banking activities and aligning it all with the agreed target(s)
PC40. develop the internal infrastructure required for the control activities and ensure to on-board all stakeholders involved
PC41. with business policy at the centre, develop a system of objectives for different management levels and respective goals
PC42. monitor employees or departments whose decisions impact the bank results
PC43. create result-oriented assessment and forms of support to the employee
PC44. monitor for a well-organised accounting system, build accounting reliability and minimise methodology differences
PC45. define hierarchy levels in consultation with the top management as well as delegation of command to controlling
PC46. integrate the strategy and budget to information service of MIC
PC47. ensure that strategic planning is accessible to target stakeholders and aligned to their activities
PC48. make sure that the plan is feasible and not de-motivating
PC49. ensure that the strategic plan addresses requirements of each of the customer segments
Qualifications Pack For Manager - Loan Approval
57
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC50. ensure that the plan identifies the competitive factors accurately as aligned to the bank’s business units including profit, cost and investment centres
PC51. ensure that the objectives and output are measurable and verifiable
PC52. ensure that stages of start, interim and completion of activities are well defined
PC53. indicate adequate situation for technology development and communications strategy enhancement
PC54. assess the impact of new technology intervention on the very existence of bank’s/ market’s product(s)
PC55. correlate long-term strategic plan with annual plan 100 60 40
BSC/N9901 Communicate effectively and maintain customer-centric service orientation
PC1. practice good listening, speaking and personal presentation
100 100 30 70
PC2. address escalated customer concerns with poise and educate colleagues on good practices in customer handling
PC3. teach colleagues to be sensitive to: language, gender, cultural and social differences in addressing customers, superiors and colleagues
PC4. clearly communicate work output requirements, targets, performance indicators, incentives and give feedback on work performance with positive attitude
PC5. train staff to cooperate, coordinate, and collaborate to achieve shared goals
PC6. organize regular feedback collection as per company’s SOP
PC7. address problems by quick decision making
PC8. train staff to aim to gain customer loyalty and satisfaction
PC9. promote clarity, honesty and transparency in dealing with customers and colleagues
PC10. educate team on adverse consequences of avoid mis-selling and misinforming
PC11. maintain focus on enhancing brand value of company through superior customer service
100 30 70
BSC/N9903 Maintain integrity and ethics
PC1. refrain from indulging in unfair trade and/or corrupt practices
100 100 30 70 PC2. maintain records meticulously as per company’s policy, follow prescribed rules and regulations and ensure transparent dealings
PC3. avoid using company’s funds, property or resources for undertaking personal activities
Qualifications Pack For Manager - Loan Approval
58
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC4. protect customer’s information and avoid IP infringement
PC5. protect data and information related to business or commercial decisions
PC6. avoid misrepresentation or misinformation
PC7. demonstrate and practice ethics in day-to-day processes and dealings with customers and colleagues
PC8. avoid defaming products and services of companies in competition
PC9. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical
100 30 70
BSC/N9904 Focus on teamwork
PC1. share relevant inputs, feedback and insights to build mutual trust
100 100 30 70 PC2. exchange, defend and rethink ideas
PC3. support team members to accomplish goals
PC4. facilitate group decision making and deal productively with conflict
100 30 70
ELECTIVES Elective 1. Management Control System; Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
BSC/N2313 Create and/or review management control system
PC1. aim to create comprehensive management information for effective control
100 100 60 40
PC2. evolve a logical structure for the information system
PC3. evaluate competitive scenario and resulting pressures
PC4. analyse the impact of widening products portfolio on risks for the company
PC5. periodically evaluate and review impact of market changes on products with highest cost recovery, or most profitable branches and business units
PC6. list the several decision variations required for capturing market impact effectively for generation of effective MIS
PC7. define and transform the planning system for quick adjustments to dynamic market changes
PC8. aim to achieve harmony between profitability, growth and risk factors of the branch or group
Qualifications Pack For Manager - Loan Approval
59
ELECTIVES Elective 1. Management Control System; Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC9. aim to establish or evolve a management information centre (MIC) for the purpose of: improving accounting system towards management accounting; strategic planning; and analysis of business income, costs and risks
PC10. provide for strategy and planning variations of centralised vs decentralised structure of company, as the case may be
PC11. define and review weights for each parameter depending on the products, size and structure of the company (centralised or de-centralised)
PC12. define the requisite IT support
PC13. outline bank’s overall comprehensive strategic objectives in terms of market opportunities and risks
PC14. delineate the risk policy targets
PC15. define the structural profit requirements
PC16. under strategy controls create or refine developmental, structural and security issues in terms of balance sheet structure risks, market risks, structural yield options, and growth potential(s)
PC17. define next level strategic controls for portfolio management to correlate market strategy with bank return potential, in terms of: products, transaction structure, market structure, and opportunities
PC18. aim to achieve long-term financial balance
PC19. link portfolio structuring controls to yield potential
PC20. define or review bank’s security policy in detail for content and services offered
PC21. define or review product selection in terms of the banks’ defined width of key activities of lending, cash flow and capital market operations
PC22. define or review banking services in terms of security, reliability, speed, and ease of execution
PC23. define market of financial services in terms of market pricing, opportunity for developing new products and their introduction to the market
PC24. segment bank’s customer base, e.g., demographics, industrialist
PC25. define competitive factors in terms of quality, quantity, pricing trends, demand-supply dynamics, technology developments, etc.
PC26. develop or evolve a mediation or distribution for transmission of banking performance to customers
PC27. define or review the controls for active or passive management of portfolio risk
Qualifications Pack For Manager - Loan Approval
60
ELECTIVES Elective 1. Management Control System; Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC28. evaluate the balance sheet structure to assess controls that can partly or completely eliminate different banking risk factors to profitability and liquidity
PC29. define or review the controls for active or passive management of portfolio risk, as agreed with the bank’s senior management
PC30. review the bank’s (restructured) balance sheet to assess bank’s profitability bearing capacity versus the size of its cumulative risks
PC31. develop or evolve operations management tool for a budget management that is integrated with the strategy plan
PC32. define the budget control systems by way of balance sheet structure optimisation for operational management of profitability and liquidity
PC33. break down agreed targets in related to activities and sub-activities of the bank for assessing operational efficiency controls
PC34. evolve indicator(s) for constant controls on the budget plan for the management to follow or recommend modification to original plan because of unforeseen market developments
PC35. develop a leadership-oriented bank accounting system within the purview of generally accepted accounting principles
PC36. collate expenditure and income along with respective return and input, in order to measure efficiency
PC37. segregate costs by type and location, e.g., branch or Head Office
PC38. define fixed and variable costs for different functions
PC39. test run and undertake SWOT or gap analysis
PC40. resolve any concerns in updating the existing or developed plan and MIS
PC41. segregate transaction-based and operations-based activities of the bank and their related accounting procedures
PC42. seek inputs and feedback from designated stakeholders in the management team
PC39. ensure that MIC information is collected, grouped and transmitted by linking with different banking activities and aligning it all with the agreed target(s)
PC40. develop the internal infrastructure required for the control activities and ensure to on-board all stakeholders involved
Qualifications Pack For Manager - Loan Approval
61
ELECTIVES Elective 1. Management Control System; Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC41. with business policy at the centre, develop a system of objectives for different management levels and respective goals
PC42. monitor employees or departments whose decisions impact the bank results
PC43. create result-oriented assessment and forms of support to the employee
PC44. monitor for a well-organised accounting system, build accounting reliability and minimise methodology differences
PC45. define hierarchy levels in consultation with the top management as well as delegation of command to controlling
PC46. integrate the strategy and budget to information service of MIC
PC47. ensure that strategic planning is accessible to target stakeholders and aligned to their activities
PC48. make sure that the plan is feasible and not de-motivating
PC49. ensure that the strategic plan addresses requirements of each of the customer segments
PC50. ensure that the plan identifies the competitive factors accurately as aligned to the bank’s business units including profit, cost and investment centres
PC51. ensure that the objectives and output are measurable and verifiable
PC52. ensure that stages of start, interim and completion of activities are well defined
PC53. indicate adequate situation for technology development and communications strategy enhancement
PC54. assess the impact of new technology intervention on the very existence of bank’s/ market’s product(s)
PC55. correlate long-term strategic plan with annual plan 100 60 40
ELECTIVES Elective 2. Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
G&J/N0402 Assay and administer hallmark the
PC1.receive precious-metal products for assaying
100
100 30 70 PC2.use X-ray fluorescence (XRF) machine to test the product
PC3.keep the product at various indicator points in the machine to test the composition of gold
Qualifications Pack For Manager - Loan Approval
62
ELECTIVES Elective 2. Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
gold alloy product
PC4.record the findings which are displayed in the screen / monitor
PC5.find the composition of gold using XRF machine place the gold metal or jewellery in appropriate points and confirm the results
PC6.record the findings in the specified format
PC7.receive goods or products for assaying
PC8.rub the gold metal or jewellery onto a touchstone and rub the gold needle of known Karatage on the side for visual comparison
PC9.use the standard acids such as Nitric acid for testing and apply on both the rubbings using a dropper
PC10. compare the colour of the rubbing of metal and test needle after acid application and analyse the findings and record them
PC11. find the composition of gold in the metal or jewellery using touchstone process
PC12. use effectively the tools for touchstone method such as touchstone, test needle, test acids
PC13. visually compare and identify the results of the testing process and select the gold products or cut pieces through standard sampling process according to Bureau of Indian Standards (BIS) norms
PC14. melt the sample using furnace and weigh the melted metal accurately using a digital weighing scale which is connected to a computer
PC15. add some silver to gold pieces and cover them using lead foil such that it looks like a ball kind of structure and perform cupellation process by putting the lead foil containing silver and gold pieces into cupel and heating them at around 1100 degrees centigrade
PC16. collect the gold, silver and any insoluble metals such as Rhodium, Iridium, etc.
PC17. stamp the metal to make it flat and anneal the metal and draw it to a roll form
PC18. dip the rolled metal in nitric acid to remove the silver content (this is called parting stage) and wash and dry the metal left out
PC19. weigh the metal and compare the weight with before assay process to determine the composition of gold in the metal and comply with the standards and perform the process accurately and accurately weigh the product and record them at each stage of process
PC20. operate equipments for cupellation process and set parameters appropriately such as temperature as per specification
Qualifications Pack For Manager - Loan Approval
63
ELECTIVES Elective 2. Valuation & Certification for Gold Loan
Total Marks: 100 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total
Marks Out of Theory
Skills Practical
PC21. identify and handle different types of acids appropriately and record the findings at each stage for tracking
PC22. ensure that there is no mix up of different products during assaying process
PC23. determine the composition (Caratage) of gold in the alloy after fire assay process by weighing them
PC24. perform all the necessary steps and tests in the assaying process to determine the gold Caratage and execute the work in each stage as per the quality standards
PC25. understand the result of the assaying process and hallmark sign to be printed
PC26. use computer system and software such as CAD/CAM to enable laser printing and set the size of print as per the size of jewel
PC27. print the hallmark, which must consists of BIS logo, the fineness mark, mark of assaying and hallmarking centre and year of mark
PC28. ensure that appropriate fineness mark is printed as per the assaying result
PC29. print the gold metal or jewellery with appropriate hallmark sign using laser printing machine or any other equipment
PC30. ensure that all the contents are printed as per BIS standard and ensure that the fineness mark is printed according to the assaying process’
100 30 70