online survey on spamming issues
TRANSCRIPT
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Executive Summary� Incidence of organisations receiving spam is high at
95%
� Spam is mostly recognised as:- Unsolicited emails (82%)- Anonymous emails (77%)
� About 77% of organisations currently use technology to control spam- mainly using mail filter/anti spam software (85%)
� 79% agree that spam costs significant time and money, however:- only 27% would take action to be removed from
spammers’ mailing lists - only 48% would report the issue to respective
authorities
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Executive Summary
� Organisations are concerned about the problem (75%). The spamming issue is seen as moderate and serious (66%). :- therefore, the government should
enforce legislation to outlaw spam as 95% of organisations suggest that the current law is inadequate
- currently, only 10% of those organisations who responded are aware of the existence of law related to spamming
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Yes,occasionally
32%
No, never1%My system
deletes before Isee it
3%
Yes, often64%
Base : All organisations = 102
Incidence of receiving spam
%
95% of organisations claimed that they have received spam emails before
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Company'semail14%
Both54%
Personal email32%
Type of account normally receive spam
%
About 54% of organisations claim that they normally receive spam emails in both personal and company’s email
Base : All organisations = 102
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23
2
77
54
33
82Unsolicited
Sent bysomeone not
known
Has ads in it
Has links in it
Has specificwords in it
Other
How is SPAM usually recognised
%
Most organisations treat unsolicited and emails sent by someone unknown as spam
Base : All organisations = 102
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No of spam emails received in a day
43
52
5
Less than 10
10 - 50
Above 50
Mean Score 18.38
On average, about 18 spam emails are received per day
%
Base : All organisations = 102
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10
80
75
75
70
67
62
61
55
49
48
21
11
4
Get rich scheme
Unsolicited advertising
Free vacations or trip
Selling miscellaneous products (Viagra, or other sexualenhancement durgs etc.)
Pornography or adult material
Credit card offers
Network Marketing/ Multi-level Marketing/ Pyramid Marketing
Web gambling
Financial fraud
Chain letter
Jokes
Political
Others
Kinds of spam normally received
%
Most spam emails received are commercial-related solicitations
Base : All organisations = 102
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Summary
� About 95% claim that they have experience of receiving spam- Majority of them (54%) have received spam in both
personal and company’s email- 52% of organisations receives about 10 - 50 emails per
day
� Unsolicited emails (82%), emails sent by someone unknown (77%) and emails that has ads in it (54%) are mostly recognised as spams- The spams that they received are mostly related to
commercial solicitations
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49
50
1
I tolerate it
It is annoying
It is excessivelyannoying
Reaction towards spam
37
36
12
15No, never
Taken action toprevent spam
Yes, occasionally
Yes, always
Take offense to spam or not
Majority of those who have ever received spam feels that it is annoying and are offended by it
% %
Base : All organisations = 102
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14
91
39
27
7
4
1
Delete it immediately
Sometimes read it
Ask to be removed fromthe list
Perform other action
Report to relevantauthority
Always read it
Normal reaction upon receiving spam
%
Most will delete the spam emails immediately
Base : All organisations = 102
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Summary
� Most organisations find spamming annoying (90%) and are offended by it (73%)- However, only 12% have taken action to prevent
their organisations from receiving spams
� Reaction towards spam email:- 91% said that they would delete them
immediately- 39% said that they will sometimes read them- 27% said that they will take action to be
removed from the spam mailing list
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5
20
34
41
Very concerned (4)
Somewhatconcerned (3)
A little concerned(2)
Not at allconcerned (1)
Organisation’s concern in relation to spam
Mean Score 3.12
Organisations are concerned about spamming issues
%
Base : All organisations = 102
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18
14
20
62
4Very serious (3)
Moderate (2)
Not Serious at all(1)
Not Sure
Severity of spamming in organisations
Mean Score 1.81
66% think it is serious enough
%
Base : All organisations = 102
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Summary
� 41% of organisations are very concerned about spamming issues
� 66% see spamming issues as a serious problem and 20% of them think that it is not serious
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36
13
4
2
5
52
Organization ITPersonnel
ISP
CERT
Law EnforcementAgencies
Other authority
I do not bother to reportto any parties
Parties report spam to
Spam activities are usually reported to IT personnel within the organisation. However, half of the victims usually ignore the issue
%
Base : All organisations = 102
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18
8
37
37Yes, always
Yes, sometimes
No
Not sure
Base : All organisations who report spam incidence = 49
Responsiveness of authorities reported spam to
3 out of 4 cases reported were followed up by respective authorities
%
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6
18
14
35
27Yes, definitely helps
Yes, helps a little
No
Not sure
I have neverreported it to anyparties
Does reporting spam help to stop the problem?
%
Amongst those who reported spam activities, 3 in 5 think that reporting the problem to authorities can help stop the problem
Base : All organisations who report spam incidence = 49
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Summary
� Half of organisations who responded (52%) do not bother to report spamming issues to any authorities
� Amongst those who reported, they will mainly seek assistance from their own organisations IT personnel (36%), ISP (13%) or CERT (4%)- Responsiveness of the authorities reported to
are fairly high (74%)- 62% who reported usually have the problem
rectified
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Yes39%
No47%
Not sure14%
Awareness of presence of spam policies
Only about 4 in 10 organisations are aware of the presence of spam policies
Awareness of presence of training for managing spam
% %
Yes14%
No76%
Not sure10%
Base : All organisations 102
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23
11
3
85Mail Filter /Anti-Spam software
Do not have anytool or mechanism
Not sure
Other
Ref. Table 24B
Anti-spamming tools or mechanisms used by organisation
Most organisations have an anti-spamming tool in place to prevent spam emails
%
Base : All organisations = 102
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Summary
� About 77% of organisations have at least one type of anti-spamming tool to address spamming issues- Mail filter and anti-spamming software
are most widely used (85%)
� Awareness of the presence of spam policies is fairly low (39%)
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Does spam cost organisation significant time and money?
4 in 5 thinks that spam emails is a waste of resources
Yes79%
Not sure10%
No11%
%
Base : All organisations = 102
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91
84
69
41
30
4
Time wasted
Mailbox over quota
Slow accessing email
Psychological disturbances - stress
Denial of service
Others
Damages caused by spam
%
The damages caused by spam are mainly time-related and that it will affect the organisation’s email network
Base : All organisations = 102
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Summary
� Effects of spam are costly as 79% said that it is a total waste of resources such as time and money
� It usually causes damages such as email and network problems
�Mailbox over quota (84%)�Slow Access (69%)�Denial of service (30%)
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Awareness of law related to spamming Should there be a law to handle spamming?
Yes10%No
58%
Not sure32% Yes
82%
No6%
Not sure12%
Majority agreed that there should be a law to handle spamming. However, only 1 in 9 are aware of the existence of legislation related
to spamming
% %
Base : All organisations = 102
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Is the law in Malaysia adequate to handle spamming?
Should government step in and take action against spam?
Only a minority think that the law in Malaysia is adequate to handle spamming. About 3 in 4 suggest that Malaysian government should be more
involved in helping to deal with spamming issues
Yes5%
No58%
Not sure37%
Yes74%
No10%
Not sure16%
% %
Base : All organisations = 102
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80
57
50
44
3
5
Blacklist spammers to allow filtering
Mass mailing agencies should pay an 'impact' fee
Create registry for those who do not want to receivespam
Government should make spamming illegal
I'd prefer some other policy
Don't know
Majority believe that identifying the spammers would be useful. About 2 in 5 suggest that the government should apply anti-spamming law
to cope with this issueWhat actions or policies the government could take against spam
%
Base : All organisations = 102
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Should spammer be punished?
Yes61%
Not sure25%
No14%
%
About 3 in 5 users indicated that spammers should be punished
Base : All organisations = 102
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61
61
60
56
51
27
16
1
1
ISP to terminate account
Fines
ISP to give warning
Blacklist the company by respective government agencies
Banned spammer from using internet by respectivegovernment agencies
Prosecuted by the court of law
Jail
No punishment should be imposed to spammer
Others
Punishment considered for spammer
%
More than half of the users feel that punishments such as termination of internet access, fines and warnings should be imposed
Base : All organisations = 102
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Summary� Low awareness in terms of existence of law related to
spamming (10%)
� 82% of organisations think that there should be a law to handle spamming- 74% reckon that government should take action against
those who spam- Only 5% of organisations said that current law in
Malaysia is adequate to handle the issue
� 61% think that spammers should be punished and suggested that spammers’ internet account should be terminated, be warned by ISP and fined
� More than 50% think that they should be blacklisted and restricted from accessing the internet
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Insert client logo in master herea VNU company
Demographics of respondents and their
organisations
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Manufacturing11%
Others16%
Government9%
Services64%
Demographics by Industry
%
Sample Composition I
Base : All organisations 102
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Respondents by profession Organisations by staff force
Manager31%
Director7%
Others5%
Officer10%
Executive47%
Small (less than 50)
24%
Medium (51 - 150)24%
Large (Above 150)52%
% %
Sample Composition II
Base : All organisations 102
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43
57
25
12
2
2
2
Private Limited(Sendirian Berhad)
Public Limited(Syarikat Awam -
Berhad)
Government &Public Corporation
Partnership
Individual
Private Non-profit/NGO
Respondents’ department Organisation classification
65
7
7
5
4
2
2
8
MIS/IT
Sales
Marketing
Operations
BusinessDevelopment
Admin
Finance/Accounts
Others
Sample Composition III
% %
Base : All organisations 102