online retail: what is the true cost of order processing?
TRANSCRIPT
MORE ERRORS MEANS… Incorrect product listings, Delays in fulfilment, Decreased customer satisfaction, More returned goods, Misplaced Orders = An added hidden cost
During seasonal peaks, pressure mounts on employees to fulfil high order levels.This Leads to increased costs with temporary staff, delays in fulfilment and YET MORE ERRORS!
No need to worry here. You’ve already streamlined the manual administration and other tasks that surround eCommerce activities to improve speed and efficiency.
Orders go from the website to the warehouse in 5 minutes
NO MANUAL INTERVENTION
NO DUPLICATE DATA ENTRY
NO ERRORS!
WHAT IS THETRUE COST OF ORDER PROCESSING ?
For many Online Retailers the true cost of order processingis often overlooked
Profit
THE HIGH COSTS OF FULFILLING ORDERS hits profitability for 84% of retailers and consumer goods
manufacturers src: http://internetretailing.net
WHAT APPROACH DO YOU TAKE WITH ORDER PROCESSING?
COMPANY AMANUAL APPROACHTO ORDER PROCESSING
COMPANY BAUTOMATED APPROACHTO ORDER PROCESSING
Manually extract sales orders and customer information from your ecommerce platform and place this into an ERP system
Once the orders have been placed…You are now tasked with transferring stock levels
and also the order status needs to be transferred between your eCommerce platform and your other business systems
Order Processing can be synchronised to and from
your business systems and your online retail platform
Now, you are faced with choosing the most cost effective courier service
WITHOUT EMPLOYEES HAVING TO TYPE ANYTHING...
AGRILINE PRODUCTS LTD SAVED 500+ MAN-HOURS PER ANNUM IN
THE WAREHOUSE DUE TO AUTOMATION.
“AUTOMATING THE DISPATCH PROCESS, MEANS THAT ORDER-TO DISPATCH TIMES HAVE
REDUCED AND CUSTOMERS CAN TRACK ORDER PROGRESS ONLINE.”
Agriline IT Manager - Dean Whitcher
STOCK LEVEL
THAT’S A LOT OF MANUAL DATA ENTRY!
HOW MUCH DOES MANUALLY PROCESSING AN ECOMMERCE ORDER ACTUALLY COST YOU?
HOW MUCH DOES IT COST TO PROCESS AN ORDER BY AUTOMATION?
BASED ON ONE EMPLOYEE EARNING APPROX. ¤*15,600 PER ANNUM• Employee Salary Per Hour: eg: ¤ 8.00ph
• Average Time it takes to process each order: e.g: 15 minutes• Cost per order: ¤ 2.00• Orders processed per month: e.g: 1,000 = 250 hours per month processing orders• Cost per order: ¤ 2.00 per order• Orders processed per month: e.g: 1,000• Means: 250 employee hours per month processing orders• Costing approximately ¤ 2,000 per month or ¤ 24,000 per annum
¤* Unspecified Currency
0¤
$$$$$$$
IT’S MORE THAN THE SYNCHRONISATION OF
SALES ORDERS
29% of retailers have difficulty managing inventory
Barclays - The Last Mile Report 2014
WHY NOT AUTOMATE…
• Store Sales reports• Stock reports• Inventory losses/shrinkage reports• Stock adjustments reportsRECEIVE EMAIL/SMS ALERTS FOR…• Stock levels – Too high or too low?• Slow moving stock• Products with no web category
Orders, product details in stock and pricing can all be synchronised allowing you to AUTOMATE EMAIL MARKETING CAMPAIGNS for slow moving stock and dynamically identify customer buying patterns
Do you update product information and sales orders to and from Amazon Marketplace and eBay?
WAIT! THERE ARE MORE COSTS67% of retailers struggle with demand at peak seasonal timesBarclays – The Last Mile Report
THE HIDDEN COSTS OF ORDER PROCESSING KEEPGETTING MORE AND MORE EXPENSIVE
UNLESS YOU AUTOMATE…UNLESS YOU AUTOMATE…
SEE SYSTEM INTEGRATION AS THE BIGGEST CHALLENGE THEY FACETLT’S RETAIL GROWTH STRATEGIES REPORT 2015
67% OF UK RETAILERS
TaskCentre is a proven and cost e�ective Business Process Automation and Integration platform which provides standard and complex integration with your eCommerce web store and business systems.
DON’T WORRY ABOUT THE CHALLENGE!
MailChimp - C
omm
uniG
ator
- Communicator - dotM
ailer
SMS Notifica
tion
s &
A
lerts for Stock, credit limts & more
Sugar CRM - Microso
ft D
ynam
ics CRM - Sage CRM
eBay - M
agento - Shopify - Am
azon - Bigcommerce -
DH
L - F
edEx - Interlink Express - DPD
Acc
ess
Dim
ensions - Sage ERP - Microsoft Dynamics
MANY MORE INTEGRATIONS AT: www.orbis-software.com/in
tegratio
ns
We have a complete data view of a customer’s purchase history, interests and preferences. By bringing this information together we are able to automatically serve specific website content and email communications that are tailored to the individual’s profile.
Stanley Gibbons automates costly data entry and employee administration by integrating its ERP, CRM and eCommerce systems.
1st
Isn’t it time you removed �e hidden costs from �der processing?
t a s k c e n t r e ®
B U S I N E S S P RO C E S S AU TO M AT I O N S U I T E
Call +44 (0) 1202 241115 or email [email protected]