online accessibility the wku workflow. wku online online presence for 20 years online presence for...
TRANSCRIPT
![Page 1: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/1.jpg)
Online AccessibilityThe WKU Workflow
![Page 2: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/2.jpg)
WKU Online
• Online presence for 20 years
• 1700 online courses per year
• 80 completely online certificates/programs
• 20% of our 20,000 take some online courses
• Substantial student support services
![Page 3: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/3.jpg)
Origins
• The Office of Distance Learning – DELO
• Longtime commitment to online accessibility with audio/video
• Began with students transcribing and captioning videos from Tegrity in online courses a decade ago
![Page 4: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/4.jpg)
Changes• The Office of Distance Learning wanted
to:• improve the efficiency and volume of video
captioning process• advance our working relationship with
Student Accessibility Resource Center (SARC)• address the accessibility of non-video online
content• become a change agent for a culture of
accessibility - faculty
![Page 5: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/5.jpg)
What we wanted
• The WKU Workflow Goals:• Proactive and Responsive• Include Blackboard and Course
Content• Audio/Video Content• Provide for Data Collection• Visible and Manageable
![Page 6: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/6.jpg)
What we needed
• Increase in accessibility expectations for our online courses resulted in:• Increased complexity and workload• Required a more efficient workflow
![Page 7: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/7.jpg)
Course Content
• Blackboard content – course materials• “Creating ADA Compliant Course
Sites” online course created by Academic Technology (IT)
• Offered regularly scheduled accessibility training (DL)
• Created and offered resource tutorials (DL)
![Page 8: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/8.jpg)
Online Faculty
• Course Development Agreements• Strengthened accessibility conditions
in online course development agreements – required all content to be ADA compliant or alternate
• Instructional Designers work 1:1 with faculty to teach them how to achieve compliance
• Necessitated a review process
![Page 9: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/9.jpg)
Course Review
• Created a timeline calendar to review agreement courses• Initial review early in semester–
sampling of each type of materials available in course – report for faculty
• Final review late in semester– all course content
• Remedial review if necessary
![Page 10: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/10.jpg)
Audio/Video
• Distance Learning Video / Audio captioning hierarchy • Any course with SARC request –
priority-online and face to face• On Demand courses – prior to
course opening• Semester based courses with
agreements• QM and other courses
![Page 11: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/11.jpg)
Personnel
• Instructional Designers• 3 IDs and 4 support staff• Course design and development• Direct faculty contact – individual
instruction• Blackboard student workers• Student transcribers
![Page 12: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/12.jpg)
Personnel
• Instructional Technologist• 1 Technologist – 1 support staff• Programming etc• Developed and maintains
transcribing software system• Computer science student
workers (captioners)
![Page 13: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/13.jpg)
Students • Student workers – 14 at current count• 10 to 20 hours per week• Bb student workers – assist with Bb
course content and course review• Student transcribers• Student programmers – assist with
technology needs - format and apply captions
• All students are trained in transcribing
![Page 14: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/14.jpg)
Graduate Assistants
• Many complicated processes• Difficult for regular staff to manage• No individual could provide oversight• Created GA positions – 2 overlapping• Track course agreements• Manage and perform course reviews• Manage input and status of audio/video
content in transcription services• Train student transcribers – monitor quality
![Page 15: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/15.jpg)
LMS Content
• GA uses CDA course list to perform or assign accessibility reviews
• Notifies ID and uploads report
• ID sets accessibility status
![Page 16: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/16.jpg)
ID/GA
• Pre-set Review dates
• Course access requested
• Initial reviews assigned
• Initial/partial reviews occur very early. Used as a basis for working with faculty as needed.
![Page 17: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/17.jpg)
Initial Review Results
• Preliminary reports to GA then ID
• If no ADA issues – proceed to final
• If issues - ID contacts faculty
• ID will work 1:1 with faculty
• Faculty referred to professional development
![Page 18: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/18.jpg)
Final Review
• Final review near end of semester
• <85% accessibility–faculty notified-recommended changes
• >85% accessibility-faculty notified - met requirements -100% desired• % score based on # Bb items and #
pages in documents.
![Page 19: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/19.jpg)
Video/Audio
• Course List – starting point for transcribing
• GA – retrieves Tegrity and other video
• Transcription Service – places link to audio feed into service and sets status
![Page 20: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/20.jpg)
Transcribing
• Student transcribers – access via service
• Access to Tegrity Mp3 audio provided
• Other video (e.g. YouTube) URLs provided• Faculty are notified prior to
processing to confirm continued use of video/audio.
![Page 21: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/21.jpg)
Captions
• Completed transcripts to student captioners
• Format caption file (YouTube API)
• Upload caption file-verify timing• Transcripts for other videos to GA
for placement in Blackboard or YouTube cc if possible.
![Page 22: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/22.jpg)
SARC
Transcription requests for any course (online or classroom) from Student Accessibility Resource Services can enter the process at any stage and take priority over all others.
![Page 23: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/23.jpg)
Process Hierarchy
• Transcribing / Captioning Process Hierarchy
• Courses with students who need accommodation
• On Demand courses
• Courses undergoing QM review
• Semester courses with MOA
• all others and as requested
![Page 24: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/24.jpg)
New
• New in-house system displays videos/courses in priority order• Transcribing done within the system• System records source, transcriber
ID, time data, and notifications• Records and displays, video/audio
length, transcription time - cost
![Page 25: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/25.jpg)
Lessons
• Student Employees• Rigorous hiring process – get the right
students• Develop good training materials• Always monitor quality• Provide avenues for growth• Expect students to be students!
![Page 26: Online Accessibility The WKU Workflow. WKU Online Online presence for 20 years Online presence for 20 years 1700 online courses per year 1700 online courses](https://reader033.vdocuments.site/reader033/viewer/2022051401/5697bf9f1a28abf838c94bab/html5/thumbnails/26.jpg)
Resources
• ADA how to documents and checklists.• Course accessibility checklist• https
://www.wku.edu/dlfaculty/compliance/accessibility/
• “Easy ADA” monthly workshops
• “How to Create an ADA Compliant Course Site” online course