online access that will cut your practice workload
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Digital Solutions Exclusively
for the Health Sector
Your Registration Process
When we touched on interactive GMS1s in our February newsletter, we seemed to have hit a chord
with many of you. Of all the ways in which our websites can help our clients be more efficient and
productive, online patient registration is very much a key resource. So we thought we’d look into this
topic in more depth this month by showcasing a new website which we launched for Lake Road
Practice in April.
The goal of the website was to increase patient registration and also encourage patients generally to
do more online, and therefore saving calls or visits to the practice.
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In this issue:
Online Patient Registrations: An Interview with Tom Micklewright
Silicon Pathway
The New Deal in Full
Contact us
Online Patient Registrations: an interview withTom Micklewright, Managing Partner at Lake RoadPractice and John Pounds Surgery
Why did you feel that you needed to make patient registration an online process?
Fundamentally, we wanted to ease the registration process for both ourselves and our patients. The
traditional method of patients having to download and print off the forms, then fill them in and
return them to us – usually with questions and sometimes with incomplete information – is very time
consuming. We wanted a modern, faster system; and as the Practice covers a location which is a
popular student residential area, we wanted it fast; certainly in time for the new intake in
August/September.
How successful has it (the online registration process) been? Did it achieve your goals?
Yes. Since the site went live in April, 70 more new patients than usual have registered with the
surgery following a period of no growth between January and March.
What are the benefits to your patients?
Convenience and comfort. The online form‐filling system makes the whole process far less
cumbersome for them. Patients can collate and give us all the information we need from the comfort
of their own homes – all online.
Also, once they’ve registered, the system automatically fires off a Welcome Pack to them and lets
them know what they need to do next; come into the surgery with proof of ID to finalise the process;
phone to book an appointment, for example. If any other particular documentation is required, the
system will let them know to bring it in too when they next come in, and we can scan it and store it
securely online, alongside all their other data and files.
What are the benefits to you and to your Practice?
For a start, receiving all the data in a typed format makes a huge difference! It’s surprising how
much time is saved by not having to decipher handwriting or call people up to ask them what they
wrote.
If one compares the traditional registration process to our new online system, the time savings to be
made are pretty obvious. The patient spends considerably less time in the surgery, which in turn
frees up our receptionists and administrative staff.
One feature of the system which is particularly useful is the mandatory fields attribute. In a
nutshell, we can choose which data fields must be completed. It may sound obvious, but it’s
surprising how many times we used to be presented with incomplete forms in the past. That meant
more time spent chasing up the missing information. With our online process, we can ensure that we
get everything we need right from the start.
And what for the future?
Our drive is to have as many forms as possible online. We believe that patients being able to do more
for themselves online is the way forward. We are already working with Silicon Practice working to
integrate further patient communication online with our patients via our website. More interactive
forms for us – travel and vaccinations, for example. This should be online and working by mid‐July.
If you would like know more about these services or would like a demonstration please contact JaneOddy [email protected] or call 01793 710500.
New Solution Silicon PathwayWorking in conjunction with GP Practices we have designed an innovative approach to dealingwith patient requests online. Our new solution, Silicon Pathway, has been developed to reducetelephone calls and appointments with the Practice.
Silicon Pathway directly addresses many of the common questions that patients ask the practice. Thisincludes issues such as requests for sick notes, referral information and every day health conditionsthat traditionally take up practice resources.
We are now taking requests to demonstrate this product to our existing customers. If you would liketo see how our solution can help you to reduce inappropriate appointments and reduce thequestions that result in a phone call to the practice, please get in touch with Jane Oddy on [email protected] or call 01793 710500.
The New Deal in FullWe were sent this topical blog by NHS Networks last week. Their weekly updates always make ussmile. We thought you'd appreciate us passing it on.
Read the New Deal in Full blog...
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Contact UsIf you’d like to be featured in our client spotlight, or if you have any news, stories, landmark days,events or promotions which you’d like us to share in our newsletter and social media, do please feelfree to contact Jane Oddy on 01793 710500 or via email: [email protected]
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