ONETOUCH™ AT NETWORK ASSISTANT

NEWS BRIEFING PRESENTATION(EMBARGOED UNTIL 6/6/12)

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TROUBLE STARTS AT THE EDGE

• Most network trouble tickets start where the client device is connected to the network- Examples: PC, IP phone, printer, POS terminal, industrial equipment

controller, medical imager

• Common issues- “doesn’t work,” “can’t connect,” “files unreachable,” “application

unresponsive,” “the network is slow”

A NEW PARADIGM FOR TROUBLESHOOTING

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OneTouch

TodayAutoTestTrou-bleshoot

• Use 2 or more tools 47% of the time

• More than four hours required 28% of the time

• 48% of organizations average more than four hours to close trouble tickets

• Staff spends 25% of time solving problems• 72% employ no standardized process• 46% under pressure to reduce trouble ticket

time

• 41% of issues require collaboration

• 19% require packet capture

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SOLUTION

Announcing the OneTouch™ AT Network Assistant:

Troubleshoots the most common network issues in about a minute from the client to cloud.

ALL-IN-ONE

• Handheld troubleshooter for Gigabit copper, fiber optic and Wi-Fi networks

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Dual 10/100/1000 Mbps RJ45 ports

SD memory card slot

USB-A connector

Li-Ion battery

Rugged, field-hardened chassis

Color touch-screen

External antenna connection

Built-in Wi-Fi adapter

10/100 Mbps RJ45 management port

Activity LEDs

Dual 100/1000 Mbps fiber optic SFP ports

Micro-USB connector

Network performance from client to cloud

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From the cable

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To the Wired InfrastructureTo the Wi-Fi InfrastructureTo the Gateway

Network Services

And including Local Services

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Wi-Fi Performance Downstream

Network Services

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Wi-Fi Performance Upstream

Network Services

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Network Services

Local Data Center

Corporate Data Center

Local ApplicationsThe Corporate CloudThe Public CloudDiscovery

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TURN NOVICES INTO EXPERTS

• Standardized test scripts, “Profiles,” tailored for specific networks, services, apps and users

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GET ANSWERS IN SECONDS

• 1-touch AutoTest

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INTUITIVE USER INTERFACE

• Pass/fail indicators & performance breakdown

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PERFORMANCE BREAKDOWNLookup www.google.com

Google = 74.125.224.82

DNS Lookup83ms

TCP SYN (80) 74.125.224.82

TCP SYN/ACK

TCP Connect75ms

HTTP GET

HTTP First Packet

Data Start83ms

HTTP 200 OK

HTTP 2nd … n Packets

Total Time362ms

Data Bytes44K

Rate2.9Mbps

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PROVE WI-FI NETWORK OPERATION

• Veri-Fi™ Wi-Fi test

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ANALYZE WI-FI

• Networks, APs, clients and channels

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PACKET LEVEL TROUBLESHOOTING

• Capture packets single ended and inline• Cu/FO, aggregate, filter, slice

Analyze Captures on a PC or OptiView

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STREAMLINE COLLABORATION

• Share captures and manage remotely

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ADDITIONAL BUILT-IN TOOLS

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CUSTOMER TESTIMONIALS

“very practical and versatile, easy to use, and capable to meet different levels of expertise and requirements. The ability to capture in inline mode and to save on external SD cards, is also of tremendous value.”

“Wow – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face, we’re ready.”

The Value of OneTouch AT Troubleshooting

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1 HOUR IN ABOUT A MINUTE

Step OneTouch Time Old Way Time

Wired Test AutoTest

One Minute AutoTest

Test-a-thon 5 min

Wireless Test ConnectVeri-Fi

ConnectiPerf

1 min5 min

Application Response App Tests Protocol analyzer

+ user30 min setup15 min per app

Demonstration

ConfigureAutoTest

A NEW PARADIGM FOR TROUBLESHOOTING

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OneTouch

TodayAutoTestTrou-bleshoot

• Use 2 or more tools 47% of the time

• 63% take longer than one hour• More than four hours required

28% of the time

• 48% of organizations average more than four hours to trouble tickets

• Staff spends 25% of time solving problems• 72% employ no standardized process• 46% under pressure to reduce trouble ticket

time

• 41% of issues require collaboration

• 19% require packet capture

• Autotest: Finds most problems in one minute

• One hour of testing in a minute

• Replaces multiple tools and tests, trial-and-error troubleshooting

• Standardized testing for all techs

• Single tool to test from the cable to app performance

• In-depth wired and wi-fi testing

• Web remote interfaces speeds and simplifies collaboration (less phone tag)

• In-line packet capture saves time as compared to taps, mirroring, etc.

• Simple, detailed reporting