one perspective of km
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8/19/2019 One Perspective of KM
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One Perspective ofKM
“KM [Knowledge Management]involves blending a company’s
internal and external information and
turning it into actionable knowledgevia a tecnology platform!"
Susan DiMattia and Norman Oder inLibrary Journal, September 15, 1997.
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KnowledgeManagement
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Where does KM ome !rom"
•
#ehnolog$%n!rastruture, Database, Web,%nter!ae
•&lobali'ationWorld wide mar(ets, North)merian integration
•Demographis)ging population, wor(!oremobilit$, di*ersit$
•+onomisKnowledge eonom$
•
ustomer relations-ualit$•%nrease in in!ormation
Speiali'ation, olume, Order
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What is Knowledge"
Knowledge is /usti0ed true belie!.
Knowledge is a uid mi2 o! !ramede2periene,
*alues, onte2tual in!ormation and e2pertinsight that pro*ides a !ramewor( !ore*aluating and inorporating new e2perieneand in!ormation. %t originates and is applied
inthe minds o! (nower3s.
%n organi'ations (nowledge o!ten beomes
embedded not onl$ in douments orrepositories but also in organi'ationalproesses, praties and norms.
Knowledge is in!ormation in ation!
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%n the 4usiness World
KM is beoming a big deal6 in industr$.
KM in*ol*es ollaboration, organi'ational
learning, best praties, wor(ow, %management, doument management,ustomer !ous and using datameaning!ull$ 8data mining.
KM re:uires understanding the so!t s(illsneessar$ to wor( with people.
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Knowledge Management
ModelsDoumentalist
#ehnologist
;earner < ommuniator
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# few $oundation Principles and
%uilding &oncepts
Knowledge %nuenes Suess Knowledge =esides in the >eads o! eople #wo #$pes o! Knowledge
◦ odi0ed
◦ ersonali'ed Knowledge Sharing =e:uires a onduit to
>appen S$stemiall$ #ehnolog$ is the onduit
Knowledge Sharing =e:uires #rust KM embraes both the Knowledge 4ased
organi'ation and the ;earning Organi'ation KM has planned arhitetural !ramewor(s
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Knowledge Originates and 'esides inte (eads of People and te )wo)ypes of Knowledge
*xplicit ? (nowledge that is odi0ed,reorded, or atuali'ed into some !ormoutside o! the head◦ 4oo(s, periodials, /ournals, maps, photographs,
audio@reordings◦ Webages, websites, portals
)acit ? Knowledge !rom e2periene andinsight, not in a reorded !orm, but in ourheads, intuition
+ntellectual capital @◦ DoesnAt mean muh unless pa(aged in use!ul
wa$s
◦ tehnolog$ and global en*ironment is rede0ninguse!ul wa$s6
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Knowledge 'e,uires &apture-
Organi.ation- #ccess and
/everage O/0 1#2
◦ apture !orm is written,auditor$ or graphialrepresentations
◦ Organi'ation is *ia tableso! ontent, inde2es,lassi0ation s$stemsused b$ publishers,libraries, et
◦ )ess when ph$sialbod$ goes to where the(nowledge is loatedBa
librar$, a ompan$, aresearh laborator$, ashool
◦ #ait (nowledge rarel$tapped
◦ ;e*erage is a sum game
3*1 1#2 ◦ apture !rom is digits in
$berspae◦ Organi'ation *ia
so!tware programsdesigned uponengineering priniples,mathematiale:uations, wordassoiations in$berspae CE7EFG5
◦ )ess where*er the
ph$sial bodies lin( *iaomputers
◦ #ait (nowledge tappedusing man$ diHerenttehnologial tools
◦ ;e*erage is e2ponential,multiples upon multiples
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Knowledge 1ork#ctivities
'esult
):uire
)nal$'e
Organ i'e
,od i !$
,ommuniateIt i l i 'e
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Knowledge #rcitectures4 +t)akes a /ot 55 te $our Pillars
KM
M U L T I P L E D I S C I P L I N E S
KNOWLEDGE MANAGEMENT
The Architecture of Enterprise Engineering
Systes Engineering Org!ni"!tion De#e$opent Org!ni"!tion %eh!#ior Systes M!n!geent
OLAP
Data Warehousing
Search Engines
Decision Support
Process Modeling
Management Tools
Communications
TEC&NOLOG'
TEC&NOLOG'
BPR
- Processes
- Procedures
Metrics
MBO
TM!L
Wor"#lo$
Communications
O(GANI)ATION
O(GANI)ATION
Business Culture
Strategic Planning
- %ision and &oals
Climate
&ro$th
Segmentation
Communications
LEADE(S&IP
LEADE(S&IP
'ntuition
'nno(ation (s)
'n(ention
Learning
Communit*
%irtual Teams
Shared Results
E+change ,orums
Communications
LEA(NING
LEA(NING
Environmental Influences
Social
Political Governmental
Economic
Stankosky, Calabrese, Baldanza, 1999
M U L T I P L E D I S C I P L I N E S
KNOWLEDGE MANAGEMENT
The Architecture of Enterprise Engineering
Systes Engineering Org!ni"!tion De#e$opent Org!ni"!tion %eh!#ior Systes M!n!geent
OLAP
Data Warehousing
Search Engines
Decision Support
Process Modeling
Management Tools
Communications
TEC&NOLOG'
TEC&NOLOG'
BPR
- Processes
- Procedures
Metrics
MBO
TM!L
Wor"#lo$
Communications
O(GANI)ATION
O(GANI)ATION
Business Culture
Strategic Planning
- %ision and &oals
Climate
&ro$th
Segmentation
Communications
LEADE(S&IP
LEADE(S&IP
'ntuition
'nno(ation (s)
'n(ention
Learning
Communit*
%irtual Teams
Shared Results
E+change ,orums
Communications
LEA(NING
LEA(NING
Environmental Influences
Social
Political Governmental
Economic
Stankosky, Calabrese, Baldanza, 1999
M U L T I P L E D I S C I P L I N E S
KNOWLEDGE MANAGEMENT
The Architecture of Enterprise Engineering
Systes Engineering Org!ni"!tion De#e$opent Org!ni"!tion %eh!#ior Systes M!n!geent
OLAP
Data Warehousing
Search Engines
Decision Support
Process Modeling
Management Tools
Communications
TEC&NOLOG'
TEC&NOLOG'
OLAP
Data Warehousing
Search Engines
Decision Support
Process Modeling
Management Tools
Communications
TEC&NOLOG'
TEC&NOLOG'
BPR
- Processes
- Procedures
Metrics
MBO
TM!L
Wor"#lo$
Communications
O(GANI)ATION
O(GANI)ATION
BPR
- Processes
- Procedures
Metrics
MBO
TM!L
Wor"#lo$
Communications
O(GANI)ATION
O(GANI)ATION
Business Culture
Strategic Planning
- %ision and &oals
Climate
&ro$th
Segmentation
Communications
LEADE(S&IP
LEADE(S&IP
Business Culture
Strategic Planning
- %ision and &oals
Climate
&ro$th
Segmentation
Communications
LEADE(S&IP
LEADE(S&IP
'ntuition
'nno(ation (s)
'n(ention
Learning
Communit*
%irtual Teams
Shared Results
E+change ,orums
Communications
LEA(NING
LEA(NING
'ntuition
'nno(ation (s)
'n(ention
Learning
Communit*
%irtual Teams
Shared Results
E+change ,orums
Communications
LEA(NING
LEA(NING
Environmental Influences
Social
Political Governmental
Economic
Stankosky, Calabrese, Baldanza, 1999
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'oots of KnowledgeManagment
KnowledgeManagement
;earningOrgani'ation
4usiness #rans!ormationJ4=, #-M, ulture
%nno*ation
%ntelletual)ssetsEapital
Knowledge@basedS$stems
%n!ormationManagement
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KM $ramework for 6uccess
;eadershipStrutures @ ultures @ >= oliies @ isionEnablers
Leversroesses eople Measure@
ment%n!ormation Spae
Foundations L>ardA in!rastruture @ %ntranet, groupware et.LSo!tA @ S(ills, learning,
#ools and #ehni:ues
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KM is 3onsense KM is a management onsultant onspira$
Jsearh and replae mar(eting.
KM pratitioners donAt (now what(nowledge6 reall$ is.
KM is the L;earning Organi'ationA rebranded.
KM heerleaders misunderstand tait(nowledge Jolan$iAs sense.
KM is nothing new.
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KM is here to sta$
K3O1/*07* +6 /+K* /+7()! Weightless and intangible, it an easil$tra*el the world, enlightening the li*es
o! people e*er$where. et billions o!people still li*e in po*ert$ unneessaril$.Knowledge about how to treat suh asimple ailment as diarrhea has e2isted
!or enturies but millions o! hildrenontinue to die !rom it beause theirparents do not (now how to sa*e them.