One One Two Emergency Iceland.

Welcome to Neyðarlínan

Neyðarlínan.

• Founded by law in 1995• Began January 1st 1996• Employees 25• All rescue in Skógarhlíð Reykjavík and • in Akureyri

Neyðarlínan eflir öryggi og velferð á Íslandi

Activity/Function.

• 350.000 telephone calls per year • 266.500 emergency calls per year• 3000 fire alarms• 30.000 ambulance services • 450.000 SMS text messages

Assistance

APCO, Emergency dispatching Tetra GPS net First aid SHS. (Ambulance and Fire department) FML. (Police dispatching) Children Protection Police Rescue teams Civil Protection Coast Guard Hospitals

Education

Neyðarlínan eflir öryggi og velferð á Íslandi

Skills

What do we do ?

• Take phonecalls.

• Value the need for help.

• Announce the suitable reaction-group.

• Provide all service and information..

Tetra communicationGPS net

Assistance

Neyðarlínan eflir öryggi og velferð á Íslandi

Simple – user friendlySimple – user friendlyQuickQuickCo-ordinated rescue databaseCo-ordinated rescue databaseDispatch systemDispatch systemSafeSafePerfect location systemPerfect location system

112 Computer system 112 Computer system

Work desk in 112 station

First response 1. Main screen 2. Punctuation map 3.Map of Iceland 4. Tetra comunication

1 234

Phone call.• EU rules demand that reply respond is less than 8 seconds

•112 in Iceland has one of the best ansering rate in Europe, 3,09 sec.

Símaforrit

Program

Neyðarlínan eflir öryggi og velferð á Íslandi

Condition descriptionCondition description

Skills

Map of Iceland

Neyðarlínan eflir öryggi og velferð á Íslandi

Phone calls from homes

Neyðarlínan eflir öryggi og velferð á Íslandi

From mobile phone

Neyðarlínan eflir öryggi og velferð á Íslandi

Voice channels

Neyðarlínan eflir öryggi og velferð á Íslandi

Super seven questions.

Neyðarlínan eflir öryggi og velferð á Íslandi

Maps.

Reply respond

SMS text messege

New SMS received. SMS are coloured.

Neyðarlínan eflir öryggi og velferð á Íslandi

WWW.112.is

Neyðarlínan eflir öryggi og velferð á Íslandi

Future ?

Questions?

Thanks for listning, 112 Iceland