onboard, not overboard: 5 ways to accelerate new hire training
TRANSCRIPT
PresentingToday
JeremyLiebDirectorofRecruiting,
FollowalongonTwitter:#BizWebinar@BizLibrary
ErinBoettgeContentMarketingManager,
BizLibraryhelpsorganizationssucceedbyimprovingthewayemployeeslearn.
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Whatwehopeyoutake-away:
Applybestpracticestoacceleratethetimetoproductivityforthenewhires.
Applytheconceptof“organizationalsocialization”tonewhiretraining.
Buildafoundationalnewhiretraininganddevelopmentplan.
Whatisonboarding?
strategicvs.tactical…
Onboarding,alsoknownas organizationalsocialization,referstothemechanismthroughwhichnewemployeesacquirethenecessaryknowledge,skills,andbehaviors tobecomeeffectiveorganizationalmembersandinsiders.
Source:Bauer,T.N.andErdogan,B.APAHandbookOfIndustrialAndOrganizationalPsychology
Higherjobsatisfaction
Organizationalcommitment
LoweredstressLowerTurnover HigherPerformanceLevels
CareerEffectiveness
BenefitsEffectiveEmployeeOnboarding
SOURCE:OnboardingNewEmployees:MaximizingSuccess,SHRM,Tayla N.Bauer,Ph.D
52%44%
EMPLOYEEENGAGEMENTDROPSBY8%AFTERTHE
FIRST6MONTHSOFEMPLOYMENT.
SOURCE:Gallup,StateoftheAmericanWorkplace2013
RETENTIONRATESBY
TIMETOPRODUCTIVITYBY
CUSTOMERSATISFACTIONBY
AccordingtoanAberdeenBenchmarkReport,EFFECTIVEONBOARDINGimproves…
52%
53%
60%
18MONTHSthemostvulnerabletimeforanewhiretoleave
8-12WEEKSavg.timeto
productivity forclerical staff 18-22WEEKS
avg.timetoproductivity forprofessionalstaff
24-28WEEKSavg.timeto
productivity forexecutives
SOURCE:StrategicOnboarding. BersinbyDeloitte.
PLANNINGAHEAD
INTEGRATINGCOMPANYGOALSAND
CULTURE
OUTLININGEXPECTATIONS,GOALSAND
SUCCESSCRITERIA
UTILIZINGTECHNOLOGYANDONLINETRAINING
INVOLVINGMANAGERS
5BestPracticesForEmployeeOnboarding
NewEmployeeSuccess
HR
• Sourcing, recruiting,hiring• Linkingmanagerandjob
requirements
LEARNING
• Linksbetweenjobroleandknowledge/skill needed
• Closing gaps
MANAGER
• SupportofbothHRandLearning
• Supportofemployee’sacclimation
1.PlanningAhead
Understandfutureneedsandpotentialgaps
CharacterandculturefitJobdescriptionsandskills
Informationflowandlearning
Mission,StrategyandGoals
Understandingemployeeimpact
2.CompanyGoalsandCulture
ConnectednessandNetworking
60%
ofmanagerswhofailtoonboardsuccessfully citefailuretoestablisheffectiveworking relationshipsasaprimaryreason.
SOURCE:SHRM,OnboardingNewEmployees:MaximizingSuccess
Increasethequantityandqualityofconnections
• Abilitytounderstandtherelativevalueofsituations
• Areasofsubjectmatterexpertise
• Keyinfluencersandinformation
• Leveragingtechnologyandenterprisesocialnetworks
3.Expectations
• Learningpreferences• Managementstyle• Performancemeasurements
• Feedbackandcoaching
PurposeandContext
Providecontexttoimproveproductivity
• DRIVE:Mastery,Autonomy,andPurpose
• Ambition,entrepreneurialismandattachment
• Understandingoforganizationbasedoneducationorexperience.
Learningresourcesand
content
Off-the-shelfandcustomvideo
Resourcedelivery LMSandmobile
4.TechnologyandTraining
DevelopingaNewHireLearningPlan
JobPerformance CompanyandCulture
• Here’showyoudo…• Processesandapplications needed• Howandwheretogettheinformation
theyneed• Jobaids,processdescriptions, flow
charts• Resourcesandtrainingdelivery
• Theconcept,purposeandvision• Yourindustryandmessagetothe
market• Information flowandinfluence• Orgchartsand/orteampersonal
interestcollages• Helpyournewemployeesestablish
connectionsandnetwork
DevelopingaNewHireLearningPlan
WelcomeandIntroduction
JOBPERFORMANCE
TrainingRoomLoginInstructionsAccessingYourComputerOverviewAssociatesHow-toGuide
COMPANYANDCULTURE
WelcomefromPresidentEmployeeHandbookCompanyOverview
DevelopingaNewHireLearningPlan
WorkplacePolicyandCompliance
JOBPERFORMANCE
PCICompliancePCIComplianceAssessment
COMPANYANDCULTURE
EmployeeAwarenessSeries:SexualHarassmentEthicsforEveryoneUndeliverable:EmailEtiquetteforToday’sWorkplace
DevelopingaNewHireLearningPlan
ApplicationsandProcesses
JOBPERFORMANCE
HowtoUseOutlook2013MSOffice2013Excel:Tips,TricksandShortcutsPart1MSOffice2013Excel:Tips,TricksandShortcutsPart2Community (ESN)How-to-Guide
COMPANYANDCULTURE
FlexibleworkpolicyandtimeoffCareerdevelopmentandpromotionsRecognitionandrewards
Providecontexttoimproveproductivity
• Acclimation andapplicationoflearning
• Coachingandfeedback
• Settingexpectationsandgoals
5.ManagerInvolvement
MeasuringtheImpact
ImprovementObjectives BusinessImpact
KnowledgeTransfer
EngagementLevels
EmploymentBrand
Automation
Consistencyof(Positive)Experience
OrganizationalTransformation(businessand/or
cultural)
Accountability—RolesandResponsibilities
Attrition
TimetoProductivity
LevelofProductivity
Ability toMeetEmergingTalentNeeds
CompetitivePosition
RecruitingCost
LaborCost
Onboarding AdministrationCost
SOURCE:SuccessfulOnboarding:StrategiestoUnlockHiddenValueWithinYourOrganizationby MarkA.Stein and LilithChristiansen
NewHireContribution=
Capability+Context+Connections+Tools/Training
OrganizationalSocializationandInsider
KeyTake-Aways
Onboarding andnewhiretrainingshouldbeconsideredastrategicinitiativeofyourorganization.
Successfulstrategiconboarding programsaregood forthebottom lineandtheoverallhealthofyourorganization.
Thefivebestpractices:planningahead,integratingyourcompany’sgoalsandculture,outlineexpectations,utilizetechnologyandonline resources,andgetyourmanagersinvolved.
BuildingSkills
CuttingEdgeSuccessatWork– BuildEmployabilitySkills
• Fast-pacedandshort• Character-drivenTVstylecomedies• Newapproachtoreachingtoday’s
learners• Laughing,discussingandreacting
tobehaviors
InteractiveVideoSeries:Onboarding
Tryoutthesevideolessonsandmore!
Thousandsofvideosandunlimitedaccessforyouremployees.
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