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Siemens Field Service

A comprehensive portfolio of performance

Component condition assessment

> Visual inspections

> Videoscopes

> On-site assessment and analyses

> Non-destructive tests (NDT)

> FAST-GEN™ inspections

> Alignment control

> Clearances, wear & tear inspections

> Vibration monitoring

> Functional analyses

> Electrical analyses

> Foundation shift measurements and monitoring

> Failure and root cause analysis

> Online and archive data review and evaluations

> Lifetime assessments (LTA)

> Lifetime extensions (LTE)

Component repair

> Comprehensive on-site repair

> Welding and heat treatment

> >Mechanical work

> Parts exchange

> Special tool applications

> Shaft alignment and balancing

Siemens Field Service

There wherever you need us

Published bySiemens AG 2017Power Generation Services Division Freyeslebenstrasse 1 91058 Erlangen, Germany

Field Service Marketing Region Europe Power Generation ServicesHuttenstrasse 1210553 Berlin, GermanyE-mail: field-service-marketing.energy@siemens.com

For more information, please contact our Customer Support Center. Phone: +49 180/524 70 00 (Charges depending on provider) E-mail: support.energy@siemens.com

Power Generation Services Article No. PSPG-B10269-01-7600Printed in Germany Dispo 34805 PUB 3393 | WS 1117

Subject to changes and errors. The information given in this document only contains general descriptions and/or performance features which may not always specifically reflect those described, or which may undergo modification in the course of further development of the products. The requested performance features are binding only when they are expressly agreed upon in the concluded contract.

Siemens Field Service

With over 2,000 highly trained and experienced experts located in strategic hubs around the world, Siemens Field Service provides qualified and committed on-site competence for all types of fossil power plants – and all from only a single source. Whether for gas turbines, steam turbines and genera-tors, for new or existing conventional power islands, we offer innovative field service solutions that can be tailored to your individual need to help secure high levels of availability, flexibility and reliability. Siemens Field Service is responsive and delivers reliable on-site support that can build strong long-term partner-ships and help safeguard your assets over the lifetime of the plant – with exceptional Service Performance, Service Innovation and Service Excellence.

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Qualified, committed, on-site competence close at hand

Flexible

Service Excellence

Siemens Field Service

Service Innovation

Relia

ble

Responsive

Service Performance

The right resources in the right placesWith our strategically positioned branches in many countries of the world, we are always close at hand, so that we can implement project and customer-specific field service solutions at any time. A highly flexible portfolio of field service packages indivi- dually tailored to address the specific goals and needs of power plant owners and operators – and backed by a company with long-standing original equipment manu- facturer (OEM) experience.

That’s Field Service Performance from Siemens.

Siemens Field Service | Service Performance

Service Performance

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Siemens Field Service | Service Performance

Qualified in helping you safeguard your assetsPower plant performance can invariably be influenced by the quality of field service performance. Siemens Field Service is well qualified in helping maintain the assets of plant owners and operators – not only with the skills and competence of our staff but also the willingness to learn and to improve every day.

Continuous service improvementSiemens has an excellent reputation for providing excellent field service support. A reputation deeply rooted in extensive OEM experience, intelli-gence and expertise and in our tireless efforts to continually improve the quality of the service we provide.

Experienced outage expertsEach of our higly skilled and inter- culturally competent Siemens Field Service experts has more than four years of training in executing outages in the field. Located at service hubs around the world, they are able to respond quickly in the event of a forced outage.

Our Field Service worldwide works intensively together with specialists, subsuppliers and customers – back to grid as soon as possible.

Examples of Siemens Field Service qualifications for major gas turbine outages and lifetime extensionsSiemens offers comprehensive Field Service qualifications for gas turbines, steam turbines and generators from the OEM to address the goals and needs of owners.

Commissioning

Site and shift leaders

EHS specialists

Blader specialists

Combustion specialists

Hydraulic specialists

Mechanics

NDT specialists

Insulation

Noise enclosure

Scaffolding

Increased plant availabilityOur Field Service portfolio comprises highly flexible service packages de-signed for optimizing plant availability, for example, Siemens Service Engi-neering, which is designed to provide rapid support and solutions in response to unexpected findings during scheduled outages.

Support from one source Whether maintenance and repair or comprehensive engineering, commis-sioning, procurement, transportation, project management, design, con-struction, and operation: Siemens Field Service has the staffing, equip-ment and know-how to provide excel-lent power plant support. The result can be additional investment security over the life cycle of your plant.

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Efficiency is evolvingA customer-centered field service focuses on service solutions that provide excellent added value to businesses and should be reflected in a long-term, close and trustful relationship. The tireless commitment to continuous service develop-ment to steadily improve our service fleet is setting innovative standards for the industry.

That’s Field Service Innovation from Siemens.

Siemens Field Service | Service Innovation

Service Innovation

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Siemens Field Service | Service Innovation

Committed to keeping you competitiveSecuring availability, flexibility and profitability of power plants is an ongoing process and specific to each facility. It can require new service products to appropriately address ever-changing plant and market requirements. Siemens Field Service offers a variety of innovative service packages and solutions to accommodate individual and specific support needs.

Remote system monitoringOur remote online Siemens Power DiagnosticsTM Services allow us to monitor aspects of your gas and steam turbine performance from several centers worldwide. Using installed monitoring systems, we can conduct data analyses, investigate system flags and rapidly communicate findings to plant personnel.

On-site machiningLengthy repair times can be reduced and new/repaired component shipping delays eliminated with our onsite machining (OSM) services. With the help of innovative portable equipment from Siemens, our Field Service experts can perform many required machining repairs directly at your site and a lot faster than shipping for factory repairs.

Siemens onsite machining (OSM) develops and builds portable high-end machining equipment. Timely on-site support can mean eliminating shipping and delays. On-site Machining can benefit the customer since it can save time and be more cost efficient.

Non-destructive testingFor quick, accurate inspections of all stationary and rotating turbine and generator components, our Field Service specialists use advanced non-destructive testing (NDT) tools. Many potential issues, such as crack growth mechanisms, can be identified and dealt with before they lead to failures.

Fact finding and reportingOur highly skilled Field Service staff can also provide on-site assistance in detecting and investigating operational issues following a system outage, maintenance work or overhaul. Data can be compiled in operational assess-ments and methods statements to be shared in meetings and discussions with the client, along with recommen-dations.

Advanced NDT technology

and onsite machining

Highly skilled personnel

Remote system monitoring

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Our Field Service worldwide works with state-of-the-art plant diagnosis and fault-detection systems in order to guarantee availability.

Trained in how to do things betterA uniquely qualified staff of field service engineers and technicians with unequalled knowledge and know- how. A 24/7 hotline and a highly trained emergency team ready to provide rapid assistance wherever it is needed. Our Siemens Service Engineering for quick on-site issue resolution.

That’s Field Service Excellence from Siemens.

Siemens Field Service | Service Excellence

Service Excellence

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Siemens Field Service | Service Excellence

On-site assistance beyond the normIn the event of an unforeseen repair or outage, there is nothing more com-forting than knowing that rapid, reliable and qualified on-site assistance is just a phone call away. Our Field Service support sees individual plant site operability in a larger context – and looks ahead with proactive tools. That’s Field Service Excellence from Siemens.

Highly qualified staffIn terms of training and experience, Siemens Field Service engineers and technicians rank among the most qualified and capable power plant specialists in the industry. Their unique expertise is reflected in the high-quality workmanship they deliver to our customers.

Repair practically anywhereWith a network of strategically located workshops spanning the globe, our experts can quickly respond to repair requests almost anywhere. These service concepts are continuously updated with fleet experience input to improve our on-site support perfor-mance. Our onsite machining (OSM) services are practically a factory in the field.

Priority one: Zero HarmCertified for ISO 9001, KTA 1401, DGRL and numerous other industry regulations and guidelines, all Siemens Field Service tasks and activities are performed to the highest environmen-tal, health and safety (EHS) standards. Safeguarding employees and the environment at all times is an integral part of the Siemens Zero Harm culture.

To support and reinforce a Zero Harm culture, Power Generation Services has launched an annual Safety Excellence Award.

Tailored training coursesOur staff of highly qualified and experienced instructors provides on-site trainings for system users, operators, engineers as well as maintenance personnel. Training content and structure can be tailored for individual needs.

Total Maintenance ServiceAssistance for optimized outage planning is provided by our Total Maintenance Service (TMS) concepts. Our Field Service experts work very closely with on-site staff in defining the project scope and operational assessments for implementing plant upgrades and product modifications. “Lessons learned” are used for continu-ous performance optimization.

Management

Technical Preventive

Zero defects

Zero accidents

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Our Field Service worldwide stands for high quality standards including Zero Harm Culture@Siemens and Integrated Quality Management System, certified to DIN ISO 9001.

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OEM expertise all over the world

Our global offices Siemens Field Service Regional headquarters Siemens Field Service Regional entities

Bahía Blanca

Port Harcourt

Dammam

Perris

Houston

São PauloJundai

Maracaibo

Querétaro

Fort Payne

Hutchinson Trenton

Manchester

Qeshm

Finspång

Berlin

St. PetersburgPerm

KrasnodarTorino

Aberdeen

LincolnEssen

Newcastle

Wadeville

Jacksonville

Anchorage

EdmontonCalgary

Orlando

Bogota

Dubai

Erlangen

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Huludao

Singapore

Nanjing

Cilegon Bandung

Adelaide

VadodaraShanghai

Bangalore

Benefit from the expertise and experience of an industry leader

> Manufacturer and specialist knowledge based on over 165 years of experience

> Products and services from the OEM

> Construction and commissioning of more than 50 new power plants annually

> Hundreds of inspections and maintenance annually

Global presence

> Local in more than 190 countries

> 290 production sites and factories in more than 40 countries

> 19 field service branches worldwide tobe close to our customers

Highest quality standards and skilled experts

> Preparation of more than 300 project plans annually

> Integrated quality management system certified to DIN IS0 9001

> Over 4,500 qualified field service engineers and technicians worldwide

Siemens Field Service worldwide

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A proud partner for over 100 yearsFor decades, Siemens Field Service has been successfully servicing plants of every type all over the world. Continually working to expand and improve the field service offerings, quality, performance and presence, Siemens has become a first choice partner for many owners and operators – a reliable and proud partner.