on different segments/locations other than …

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No.16-CP/35A/WS/2017-18

WORK STUDY REPORT

ON

REVIEW OF RESERVATION STAFF WORKING AT

DIFFERENT SEGMENTS/LOCATIONS

OTHER THAN RESERVATION OFFICES

UNDER CCM/PS

2017-18 (Part-I)

WORK STUDY TEAM

SH. LALIT KUMAR AWSO LEADER SH. RAJEEV YADAV CWSI MEMBER

STUDY COMMENCED ON: 15.12.17 STUDY COMPLETED ON: 15.01.18

GUIDANCE

BY SH. ASHOK KUMAR AGARWAL

SWSO

No. 16-CP/35A/WS/2017-18 Central Planning Cell Northern Railway, Headquarters Office, Baroda House, New Delhi

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No.16-CP/35A/WS/2017-18

EXECUTIVE SUMMARY

This study was allotted to Central Planning Cell, HQ Office on the directives of SDGM/NR with a view to identify redundant/obsolete activities of Reservation staff working at locations other than Reservation Offices under CCM/PM.

STAFF POSITION

The total sanctioned and on rolls strength of Reservation staff working at other location/sections than reservation offices controlled by CCM/PM is as under:

S.N. Category Grade S/S O/R Var.

1 CRS 9300-34800-4600 28 16 12

2 RS,ERS, E&RC- I 9300-34800-4200 118 98 20

3 E & RC II 9300-34800-2800 76 64 12

Total 222 178 44

No. of posts identified as surplus for surrender: -

Gr. ‘C’ =52 posts Gr. ‘D’ =Nil posts Total =52 posts

FINANCIAL IMPLICATIONS

Anticipated recurring savings = Rs. 455.21 lacs per annum. Capital saving = Nil Total = Rs. 455.21 lacs per annum

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No.16-CP/35A/WS/2017-18

I N D E X

S. N.

Contents Pages

From To

1 Synopsis

4 -

2 Summary of recommendations 5 -

3 Acknowledgement

6 -

4 Introduction

7 -

5 Brief description, staff position, Critical analysis, Requirement of staff, observations & Recommendations.

8 21

6 Financial implications

22 23

7 Work study detail chart 24 -

List of annexure

25 -

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No.16-CP/35A/WS/2017-18

SYNOPSIS

Indian Railway is the lifeline of the country. With humble beginning

in 1853, it has served the nation as the principle mode of transport. The railways have played a significant role in the socio-economic development of the country as well as in preserving the unity and integrity of the nation.

Railway is not only a public utility but also a commercial enterprise. Apart from providing uninterrupted services and discharging social service obligations, the Railways is a source of earning the revenue. The Railways has adopt new technical changes and methods in the system of working to meet with the requirement of customers. The input of modernization, computerization, globalization and outsourcing has made tremendous changes in the working of Indian Railways. The introduction of high speed long distance trains have reduced the journey time of traveling passengers to their destination.

It is true that the commercial department is the only earning

department, which takes direct responsibility of earning resources by booking/reservation of passenger traffic. Now a day the increased number of users of internet/e-ticketing has reduced the workload of railways PRS centers. The E-ticketing for reserved tickets handles about 60% of the total reserved tickets. Keeping in view above, SDGM/NR directed Central Planning Cell/HQ office to conduct a work study on “Review of Reservation staff working at other locations/sections than Reservation Offices under CCM/PM/IRCA, New Delhi.”

Consequently, the team conducted the study in all respects by

examining the system physically through spot observations, analytical estimation as per work-study techniques and has identified 52 posts of Reservation staff working under CCM/PM/ IRCA/NDLS surplus to the existing requirement, which are recommended for surrender. The team also kept in view the total working conditions, nature of job etc. during the conduct of study and held discussions at various levels while assessing the bare requirement of Reservation staff working under CCM/PM/IRCA/NDLS.

Finally, the team is of the opinion that if the recommendations

made in the report are accepted and implemented a net recurring saving to the tune of Rs.455.21 lacs per annum is likely to be achieved.

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No.16-CP/35A/WS/2017-18

SUMMARY OF RECOMMENDATIONS

Rec. No.

Recommendations Refer para No.

Accepting/ implementing

authority.

1 It is proposed that 52 posts of Reservation staff are identified as surplus and recommended for surrendered. CRS Gr. 9300-34800-4600 = 05 RS/ERS/E&RC-I Gr. 9300-34800-4200 = 22 E&RC-II Gr. 5200-20200-2800 = 25 Total = 52 Posts.

3.6 CCM/NR/NDLS CCM/PM/IRCA/ NDLS CPO/A/NRHQ/ NDLS

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ACKNOWLEDGEMENT

The team is highly thankful to Shri S.C.Prashad, CCM/PM, Sh. Jayant Kalyan Dy.CCM/DB and other functionaries for their valuable guidance and co-operation in providing relevant data/information to the team during the conduct of study.

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1.0 INTRODUCTION

The commercial department is considered as revenue earning department of any organization. Commercial department has spread its wings in reservation, ticket booking, parcel and goods activities over IR. In order to increase railway earning the commercial staff has to keep liaison with public to attract coaching as well as freight traffic.

1.1 The entire movement of railway traffic which includes basically passenger train

operations as well as freight train operations is dealt by operating department whereas the booking of passengers on UTS/reserved tickets, booking of parcel, luggage and goods is done by commercial wing and this combination of operating and commercial branch is jointly called as Traffic department.

1.2 Utilization of existing resources at an optimum level is a vital principle of

railways, which can be best obtained through best managerial control over man, machine and material. To achieve more and more productivity/efficiency at an optimum level of safety, security, punctuality and reliability the railway administration reviews existing staff strength from time to time.

1.3 No doubt, the passenger reservation centers are directly linked with heavy

revenue earning but the Internet Ticketing/e-ticketing introduced by IRCTC has reduced the workload of computerized reservation counters manned by CCM/PM reservation staff. As the study is related to Reservation staff , it is essential to elaborate that this staff performing their duties by offering their services to passengers visiting computerized reservation centers by facilitating them with reserved accommodation.

1.4 Keeping in view above, SDGM/NR assigned a work study on “Review of

Reservation staff working at different Reservation Offices under CCM/PM/IRCA, NDLS.” in order to optimize utilization of manpower and identify the surplus staff wherever existed for surrender/redeployment.

1.5 TERMS OF REFERENCE: The following terms of references were adopted for conducting the work-study: 1. To review staff strength vis-à-vis existing workload. 2. To identify redundant/unproductive activities to eliminate wasteful expenditure 3. To suggest ways and means to improve the system economically in view of

modernization and system developments. 1.6 METHODOLOGY ADOPTED The team applied the following work study techniques for conducting the study: -

1. Data collection and its critical analysis. 2. Work sampling, analytical estimation, spot observations, physical checks

and yard stick in vogue, if any, to assess the performance of the staff. 3. Held discussions at various levels.

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2.0 BRIEF DESCRIPTION, STAFF POSITION, WORKLOAD, CRITICAL ANALYSIS, REQUIREMENT OF STAFF, OBSERVATIONS AND RECOMMENDATIONS.

2.1 BRIEF DESCRIPTION 2.2 The PRS/IRCA New Delhi and Delhi area locations is under the

administrative control of CCM/IT/HQ’s office, Baroda House, stationed at IRCA building near New Delhi Railway Station. The organizational chart is mentioned below: -

PRS/IRCA/NDLS

ACM(R)

The personnel department functions at N.Rly. HQ office and maintains the service records, leave records, salary pay bills of entire group ‘C’ and ‘D’ staff of IRCA.

2.3 DEFINITION OF COMPUTERIZED RESERVATION

For the convenience of the public all the manual reservation centers have been computerized and the system is called as PRS (Passenger Reservation System). Computerized passenger reservation system was first installed on 15/11/1985 and first inaugurated at the IRCA building, New Delhi station in Feb. 1986. The microprocessor based IVRS (inter Active Voice Response System), Audio Visual and Face-to-Face Enquiry systems were the other Hi-tech communication marvels installed first over here.

CCM/PM

Dy.CCM/DB

Dy.CCM/Sys Dy.CCM/UTS

S

Dy.CEE/CR Dy.CSTE/CR

SCM/PMS

ACM/CR

R

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2.4 DEPLOYMENT OF RESERVATION STAFF WORKING IN PRS/IRCA

BUILDING/NDLS.

The Reservation staff appointed by Railways is solely responsible for manning train enquiry systems and computerized reservation system at minor/major stations over Indian Railway. This study is related to the Reservation staff working in IRCA/New Delhi, Baroda House and Railway Board.

The segments/locations working in IRCA building, New Delhi are Charting cell, Data Base. UTS Cell, Console, PPM/Cell, Accounting,NTES,PNR Verification and VIP booking Cell, D&AR, RTA Cell, Establishment section, CRS/G , Court section, Record room, Finance, Duty roster/leave, Janitor, PRS Cell, URS, Technical assistant and Receptionist/Security.

2.5 The voluminous increase of passenger traffic has resulted in

introduction of Internet ticketing and outsourcing of UTS (Unreserved Ticket System) to private parties for smooth and convenience to the passengers. Modernization and adoption of latest techniques has reduced the workload of PRS centers but there is no impact upon the economical utilization of Reservation staff. They are still being utilized uneconomically with the dealing of other segments/locations instead of performing reservation counter duties. Although 14 ministerial staff are working in IRCA/NDLS and as per yardstick one ministerial staff is sufficient to deal 120 staff. Therefore, 10 ministerial staff is sufficient to deal 859 staff. However the existing strength of ministerial staff is 14, which may be utilized vice Reservation staff, which is working on ministerial post i.e. dealing with sections like D&AR, Court section, Record, Establishment etc.

2.6 In view of above, the manpower deployed for various activities has

been reviewed and for streamlining the system by necessary improvements for economical utilization of E&RCs working in PRS/IRCA/NDLS to eliminate wasteful expenditure.

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No.16-CP/35A/WS/2017-18

2.7 STAFF POSITION During the course of study, the team collected category wise and grade wise on roll position of Reservation staff working in different locations/segments of IRCA building, Baroda House and Railway Board and summarized as tabulated as under: -

Table-I


1 CRS 9300-34800-4600 28 16 12

2 RS,ERS, E&RC- I 9300-34800-4200 118 98 20

3 E & RC II 9300-34800-2800 76 64 12

Total

222 178 44

The total sanctioned and on roll strength of Reservation staff working at other location than counters is 222 and on roll is 178 with 44 vacant posts.

3.0 CRITICAL ANALYSIS

The work-study is confined to review the effective and economical utilization of Reservation staff working under CCM/PM/IRCA/NDLS. The team collected the data/information from different segments/locations of IRCA building, NRHQ and Railway Board. (i) As per existing practice the work of Reservation staff reflects

that they are being used for other activities like receptionist/gate clerk, court clerk and vice other ministerial staff. Such work is not in the purview of the Reservation staff and not pertains to this category.

(ii) The workload of these PRS centers has been shifted to I-ticketing/e-ticketing/mobile ticketing and resulted in drastic reduction in workload.

(iii) Indian Railways offers cashless ticketing option to its customers through internet ticketing on IRCTC website for booking reserved tickets. More than 60% of the train accommodation is reserved through e-ticketing.

(iv) However, this work-study is confined to IRCA building, Baroda House and Railway board. The work study team, therefore, applied the analytical

estimation techniques of method study and yardstick in vogue/spot

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No.16-CP/35A/WS/2017-18

observations for smooth working, held discussions at various levels for assessing the bare requirement of Reservation staff for different segments/locations of IRCA building, NRHQ and Railway Board.

3.1 Duties of Reservation staff

The following activities are carried out by Reservation staff at any Rail Reservation Centre: - i) Dealing/announcement regarding enquiry of trains. ii) Accepting of requisition forms for reservation/cancellation iii) Charting finalization. iv) Printing of reservation charts. v) Preparation of daily statement for performances i.e. number

of passengers booked, number of tickets sold and earnings etc.

vi) Duty roster arrangement. 3.2 MEASURING TECHNIQUES

The earning oriented performances are towards down trend. This reflects the poor utilization/misutilization of staff, which needs to be curbed. The Ministry of Railways has set up IRCTC with the basic purpose to serve passengers with entire catering and tourism activity. This undertaking has been fully operational from August 2001 and spread its wings in booking of railway tickets through i-ticketing/e-ticketing in full swing from the year 2005, which has resulted into reduced workload of PRS/IRCA/NDLS. The team collected the data of actual work done by Reservation staff of PRS/IRCA/NDLS to assess the actual utilization. The team applied analytical estimation technique and observations to calculate the requirement of Chief E&RS/RCs deployed in other activities related to PRS/IRCA/NDLS. The team has assessed the requirement on the basis of existing workload, kept the local working conditions into consideration and exercised physical observations along with discussions at various levels to economize the system after reducing all wastages and streamlining the activities of Reservation staff efficiently to cope up the existing workload efficiently.

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3.3 REQUIREMENT OF STAFF AND RECOMMENDATIONS

(A) Apart from CE&RS/RC’s working at reservation counters they are also deployed in various activities and locations/segments of PRS/IRCA/NDLS. The detail of staff deployed is tabulated as under: -

Table-II

S N

Segment Activities No. of staff deployed(On roll)

1 Charting cell The charting cell does feeding of reservation quotas and finalises charting 4 hours before the schedule departure of train. There are total 382 regular and special trains for charting.

49

2 Data Base This cell performs technical work like all types of changes in existing trains, time table, change in fares when revised etc. This cell deals with data of about 853 trains and about 500 special trains of NR, NWR, NER and NCR.

14

3 UTS Cell This cell deals with the creation of new locations, their maintenance, resetting of JTBS terminals etc.

04

4 Console The console operators perform control and console activities. Control: The console control accepts the complaints lodged by various PRS/locations of 04 railways related to electrical, communication, database, charting, enquiry, IVRS, touch screen, plasma screen etc. and records in control log book for its rectification. Console activities: The

10

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No.16-CP/35A/WS/2017-18

console operators are deployed in general, morning, evening and night shifts to update the failure reports and root out the complaints. staff are justified.

5 PPM Cell This cell deals with effective utilization of trains/coaches on data basis.

05

6 Accounting, NTES,PNR Verification and VIP booking

Accounting: - Daily statistics of counter wise requisition slips dealt with. NTES:-All enquiries related data are fed after revision or if new trains originate. PNR verification:- Deals with LTC claim cases, refund cases, fraud case, police/CBI/Vigilance cases along with handling of old records. Issues ID to reservation staff.

03

7 TA to CAO/PTS Attached to CAO/PTS 01

8 TA to CCM/PM Attached to CCM/PM 03

9 D&AR This section deals with the D&AR cases of Reservation staff controlled by CCM/PM.

03

10 RTA Cell This cell deals with reserve train accommodation. The staff is deployed to review quota in foreign railways, tatkal quota and distribution of reserved quota in all trains as and when withdrawn/added.

03

11 Establishment This section deals with policy matters of Reservation staff working under CCM/PM.

02

12 CRS/G Over all Incharge. 01

13 CRS/Roster/Pass Prepare roster for counters functioning in IRCA/NDLS.

01

14 Janitor Deals with maintenance of entire complaints like cleaning, repair of doors,

01

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No.16-CP/35A/WS/2017-18

counters and getting reservation hall locked after working hours and opening in morning.

15 Receptionist Works as security check and gets entry done in visitor register. It is opined that this work be shifted to RPF department and the CE&RS/RC working as security man be withdrawn.

01

16 Record This section deals with preservation of requisition forms in record room and other essential documents.

01

17 Court This section deals with the court cases related to IRCA staff.

01

18 RTA/NDBH, SCM/HQ, P.Complaint

Engaged in RTA, counters and other activities.

21

19 Rly. Board/EQ Quota/PPM Cell/C&IS/ Commercial Control

Engaged in different activities in Railway Board.

24

20 Booking Office/IRCA

This cell deals with supply of PRS tickets, YTSK,UTS tickets rolls, ROPD, POS, Outstanding, Balance sheet etc.

01

21 Indian Railway Web Facilitation (IRWFC)

This cell deals with Complaint Management System(CMS) received on Mobile No. 09717630982 & 09717638774 from all over Indian Railways. Daily about 350 complaints are lodged and solved.

09

22 Dy. CCM/System & PRS Cell

This cell deals with all administrative related to officers and staff. Coordination with CRIS, AMC, Preparation of MOU etc.

04

23 TA to Dy. Attached with CEE/CR 01

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CEE/CR

24 Deputation 07

25 Finance This cell deals with the maintenance of IRCA and Delhi area locations, tender work, store, printing press correspondence, hiring of vehicles, recoupment of imprest, cleanliness and sanitations imprest for PRS locations.

04

26 URS This cell deals with offline and online testing for new requirements/changes in PRS system as per the guidelines of CRIS.

03

27 TA to SCM/PMS Attached with SCM/PMS 01

Total 178

The above table-II reveals that 178 staff is deployed in IRCA Building, NRHQ Baroda House and Railway Board. The requirement of staff is entirely based on actual workload and prevailing yardstick. The work-study team was apprised that for smooth functioning of the system, Reservation staff are also being utilized on duties other than reservation counters. The team visited all the segments/sections of IRCA/NDLS, NRHQ and Railway Board. It is pointed out that the requirement of Reservation staff working at other different segments/locations than reservation counters cannot be calculated on the basis of yardstick, so the team applied the analytical estimation technique of method study to identify the surplus. The requirement of Reservation staff working at these locations/segments is tabulated below: -

Table-III

S.No. Segments/Locations Staff required

1 Charting Cell ( Shifts 7-15, 9-17,10-18, 11-19,14-22 & 22-06)

For 06 shifts 27

Shift Supervisor 02

CRS Incharge 01

Telephone+compostion In 02 shifts

02

HQ booking in 02 shifts 04

Sub total 36

RG @ 16.5% on 36 5.94

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Sub total 41.94

LR @ 12.5% on 41.94 5.24

Total 47.18 or say 47

2 Data Base For 04 shifts 09

CRS/Incharge 01

RG @ 16.5% on 10 1.65

Sub total 11.65

LR @ 12.5% on 11.65 1.45


3 UTS Cell CRS Incharge 01

For ATVM/KOTVM related work in office

01

To attend location and working issues of ATVM/KOTVM in field.

01

Testing of new software, policy issues, issuance of UTS ticket rolls

01

Distribution of ATVM smart cards and disposal faulty cards, ATVM/KOTVM rolls, UTS NI tickets etc.

01

Total 05

4 Console For PRS Control & Console shifts

03

For UTS Control & Console shifts

03

For Misc. work in general shift

01

Incharge 01

Sub total 08

RG @ 16.5% on 08 1.32

Sub total 9.32

LR @ 12.5% on 9.32 1.16


5 PPM Cell For data retrieve work 01

For earnings and analysis

01

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For correspondence, action plan and analysis

01

For temporary augmentation

01

Total 04

6 Accounting, NTES,PNR Verification and VIP booking

For PNR Verification and VIP booking

01

For ID, NTES and PRS accounting

02

Total 03

7 TA to CAO/PTS 01

8 TA to CCM/PM 03

9 D&AR Incharge 01

For Registration of cases, issuing charge sheet and other necessary documents, Issue of D&AR clearance of staff for different purposes, get the ACR completed etc.

02

Total 03

10 RTA Cell For distribution and review of all types of quotas, reviewing of tatkal policy etc.

01

For allotment of quota for TTE/conductor, RPF/GRP and Amenities staff quota, Defence department etc.

01

For public complaints lodged on CPGRAM,WEB and SMS, circulation of reservation related policies etc.

01

For all work related to court/legal matter

01

Total 04

11 Establishments Incharge 01

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For all establishment matters of PRS locations control by CCM/PM

01

Total 02

12 CRS/G Incharge 01

Duty roster and pass 01

Janitor 01

Receptionist 02

Total 05

13 Record 01

14 Court 01

15 RTA NRHQ, SCM/HQ, Public complaints

For morning shift in RTA

09

For evening shift in RTA

06

Sub total 17

LR @29% on 17 4.93

Sub total 19.35

SCM/HQ 01

P. Complaint 01


16 Railway Board

EQ Quota In three shifts 07

MR/MOSRs Cell In two shifts 06

Commercial control 02

Sub total 15

LR @29% on 15 4.35

Sub total 19.35

For PPM cell,C&IS 05


17 Booking Office/IRCA 01

18 IRWFC Incharge 01

For three shifts 06

Sub total 07

RG @ 16.5% on 07 1.15

Sub total 8.15

LR @ 12.5% on 8.15 1.01


19 Dy. CCM/System & TA to Dy. CCM/System 01

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PRS Cell For all administrative work related to officers, ministerial and Gr ‘D’, Coordination with CRIS,Preparation of estimates of projects, payment of projects towards CRIS etc.

02

Preparation of PCDO/MCDO, audit and inspection reports and other misc. work assigned by officers.

01

Total 04

20 Dy. CE/Electrical TA 01

21 Finance For housekeeping work contracts, maintenance of 14 PRS locations.

01

For CAMC of different equipments installed in PRS locations.

01

All stationary work chasing SSB and NRHQ, preparation of I-Cards, Parking I-Cards etc.

01

Charging of salary and recoupment of imprest etc.

01

Total 04

22 URS Incharge/Coordination with CRIS, Railway Board and Headquarter on various PRS changes/issues.

01

For offline & online testing for new requirement/changes as per guidelines of CRIS, Preparation of all types of URS modernization.

02

Total 03

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23 SCM/PMS TA 01

Total 170

Abbreviations:- Unreserved Ticketing System(UTS),Passenger Profile Management(PPM),Reserved Train Accommodation(RTA),Indian Railway Web Facilitation(IRWFC), User Requirement Specification(URS)

3.4 SUMMARY OF EXISTING AND PROPOSED STAFF

S.No. Location S/S On roll

deployed staff

Proposed

strength

Identified

surplus

1 Charting Cell 49 47

2 Data Base 14 13

3 UTS Cell 04 05

4 Deputation 07 -

5 Console 10 10

6 PPM Cell 05 04

7 Accounting,

NTES, PNR

Verification and VIP booking

03 03

8 TA to CAO/PTS 01 01

9 TA to CCM/PM 03 03

10 D&AR 03 03

11 RTA Cell 03 04

12 Establishment 02 02

13 CRS/G 04 05

14 Record 01 01

15 Court 01 01

16 RTA NRHQ,

SCM/HQ, Public complaints

21 21

17 Rly. Board/EQ Quota/PPM

Cell/C&IS/

Commercial Control

24 24

18 Booking

Office/IRCA

01 01

19 IRWFC 09 09

20 TA to Dy.

CCM/System & PRS Cell

04 04

21 TA to Dy. CEE 01 01

22 Finance 04 04

23 URS 03 03

24 TA to SCM/PMS 01 01

Total 222 178 170 52

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The total requirement of Reservation staff working in different segments/locations of IRCA/NDLS, NRHQ and Railway Board comes to 170 where as the sanctioned strength is 222 so 52 posts are identified as surplus and recommended for surrender. RECOMMENDATION NO.1 It is proposed that 52 posts of Reservation staff are identified as surplus and recommended for surrendered. CRS Gr. 9300-34800-4600 =05

RS/ERS/E&RC-I Gr. 9300-34800-4200 =22 E&RC-II Gr. 5200-20200-2800 = 25 Total = 52 Posts.

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4.00 FINANCIAL IMPLICATIONS 4.1.0 The annual expenditure as per 7th CPC on Reservation staff working at different

segments/locations in IRCA/NDLS,NRHQ and Railway Board controlled by CCM/PM is as under:-

S.No. Category Grade Rs. Montly

value per post

S/S Monthly

expenditure

Annual

expenditure

1 CRS 9300-

34800-4600

98333 28 2753324 33039888.00

2 RS/ERS/E&RC-I 9300-34800-4200

77595 118 9156210 109874520.00

3 E&RC-II 5200-20200-2800

63788 76 4847888 58174656.00

Total 222 201089064.00

The above table reveals that the annual expenditure being incurred on 222 sanctioned strength of Reservation staff working at different segments/locations in IRCA/NDLS, NRHQ and Railway Board controlled by CCM/PM is Rs. 201089064.00 4.2.0 Proposed strength: The annual expenditure on the proposed strength of Reservation staff at different segments/locations in IRCA/NDLS,NRHQ and Railway Board controlled by CCM/PM is as under:-

S.No. Category Grade Rs. Monthly value per

post

Proposed strength

Monthly expenditure

Annual expenditure

1 CRS 9300-34800-4600

98333 23 1262659 27139908.00

2 RS/ERS/E&RC-I 9300-34800-4200

77595 96 7449120 89389440.00

3 E&RC-II 5200-20200-2800

63788 51 3253188 39038256.00

Total 170 155567604.00

The above table reveals that total annual expenditure on 170 proposed posts of

Reservation Staff for different segments/locations in IRCA/NDLS,NRHQ and Railway Board controlled by CCM/PM will be reduced to 155567604.00 instead of 201089064.00 and net saving of 45521460.00 per annum.

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4.3.0 FINANCIAL IMPLICATIONS

SN Category Pay scale +

Grade pay

No. of

posts

Rec.

No

Monthly

value per post .

Total annual

recurring saving .

1 CRS 9300-34800-

4600

05 1 98333.00 5899980.00

2 RS/ERS/E&RC-I 9300-34800-

4200

22 1 77595.00 20485080.00

3 E&RC-II 5200-20200-2800

25 1 63788.00 19136400.00

Total 52 45521460.00

No. of posts identified as surplus: - Group ‘C’ = 52 posts Group ‘D’ = Nil posts Total = 52 posts

Anticipated recurring saving = 455.21 lacs per annum Capital saving = Nil Total saving = 455.21 lacs per annum

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WORK STUDY REPORT DETAILED CHART Department : Commercial Name of study : Review of Reservation staff working at different Segments/locations of IRCA/NDLS, NRHQ and Railway Board under CCM/PM/IRCA/NDLS. Activity Centre: All segments/locations

S. No

Sub-activity Brief description of workload

Actual staff deployed

Work Study recommendation

Representative Workload

1 The reservation clerks are deployed to perform all activities pertaining to computerized reservation system

The CRS/RS/ERS/E&RC staff is deployed at reservation counters for booking of reserved tickets.

S/S =222 O/R=178 Var =44

The proposed requirement of staff is 170 and 52 staff are identified as surplus.

The workload of Reservation Offices has decreased due to introduction of I-tickets/e-tickets/mobile tickets and opening of YTSK.

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LIST OF ANNEXURES

S.N. Description Annexure

No.

1 Existing staff position of Reservation staff working in IRCA Building, Baroda House and Railway Board under CCM/PM/IRCA/NDLS

I

2 Work study letter no. 16-CP/35A/WS/2017-18 dt. 28/11/17 II

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Annexure-I

The position of Reservation staff working in different segments/locations controlled by CCM/PM is as under:


1 CRS 9300-34800-4600 28 16 12

2 RS,ERS, E&RC- I 9300-34800-4200 118 98 20

3 E & RC II 9300-34800-2800 76 64 12

Total 222 178 44

on different segments/locations other than …

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