INSIDE INFORMATION PUBLISHED ESPECIALLY FOR FIRST REALTY EMPLOYEES

First Realty Management Corp.An Accredited Management Organization®

151 Tremont StreetBoston, Massachusetts

617.423.7000www.firstrealtymgt.com

President

William M. Kargman, NAHP-e®

Chief OPerating OffiCer

Jan Brandin, CPM®

ViCe President

PrOPerty ManageMent

Frank Cevetello-NAHP-e®

ViCe President

gOV’t relatiOns & training

Nancy Hogan, CPM®

ViCe President reasReal Estate Accounting Services

Maureen Haas, CPA

We Create Quality

Communities Together.

On Call

Fall 2013

On CallFirst Realty Captures Top Awards at RHA and NEAHMA Like another Boston-based team we all know and love, First Realty has experienced its most winning season ever in 2013. Beginning with earning national recognition with the NAHMA Vanguard Award for Union Crossing earlier this year, the company has since then taken home several of the highest honors presented at the annual conferences of both the Rental Housing Association (RHA), and New England Affordable Housing Management Association (NEAHMA).

The RHA awarded Union Crossing its Community Excellence Award as this year’s best affordable community. The UC entry will go on to compete for the National Apartment Association’s Paragon Award, won by another First Realty property, Camelot Court two years ago. Congra- tulations once again to the entire Lawrence-based management team, including Regional Manager Bill McGrath, Property Manager Jennifer Coa, Management Assistant Janna Perez, Maintenance Me- chanics Pablo Ramirez, Jorge Pagan, and Eduardo Feliz Alcantara, andPorterTeofilaRichardson.

Two weeks later at the annual NEAHMA conference, First Realty took center stage once again, with staff members and a property winning first place awards in several categories. Davis Commons took the top spot as Exemplary Family Community in a highly competitive field. Congratulations, again, to Bill McGrath, and to the onsite team: Kerry Tribble, Julie Fermin, Sandra Lizarralde, Rob Connolly, John Pires, JohnFortesandCelsoGoncalves.

As befitting a company Gold Key recipient whose properties have earned a series of awards this year for First Realty, Bill McGrath received the top individual honor as NAHP-e of the Year. The NAHP-e designation is earned by individuals who complete the educational and experience requirements and who have executive level responsibility supervising multiple on site managers and affordable housing communities .

And, adding to her earlier honors this year as RSC of the Year from NERSC, Reina Acarapi of Oxford Place and Oxford Gardens won the first-ever Resident Service Coordinator of the Year award presented by NEAHMA. Continued on next page...

ON CALL FALL 2013

First Realty Captures Top AWARDS at RHA and NEAHMA . . . continued from cover page

Three young residents of First Realty apartment communities also joined the winners’ circle at the NEAHMA conference. In an unprecedented winning record for one company, First Realty posters from The Fairways, Davis Commons and Bay Village were the only New England posters selected from thousands of entries for placement on the national NAHMA calendar. Congratulations to RADS Jordan Lareau, Rob Connolly, and Dan Komanapalli for the out-standing poster submissions from their respec-tive properties.

When it came to the awarding of professional designations, First Realty employees were again at the forefront, with Cece Tavares and Gerard Jean Leger earning their National Affordable Housing Professional (NAHP) credentials, and with nineteen of our maintenance staff ob-taining their National Accredited Housing Maintenance Technician (NAHMT) or Na-tional Accredited Housing Maintenance Superintendent (NAHMS) designations.

Nancy Hogan, who serves as the NEAHMA Vice President/Agency Liaison in addition to her role as a First Realty vice president, moderated a special regional Agency Forum at the annual fall conference. Speakers included HUD officials, as well as top housing officials from all the state agencies in New England.

Cece TavaresNAHP

Gerard Jean LegerNAHP

First Realty Earns MassHousing Award

Davis Commons Manager Kerry Tribble and Assistant Manager Julie Fermin,

with MBE Award.

First Realty has earned a MassHousing Award for achieving Minority Business Enterprises (MBE) & Woman Business Enterprises (WBE) goals at Davis Commons.

The company has received this annual award from MassHous-ing seven times since 2001, including an Award of Excellence for the region’s highest MBE & WBE percentage achievement in 2007. Regional Manager Bill McGrath along with Property Manager Kerry Tribble and Assistant Manager Julie Fermin from recent Community of Quality Award-winning property Davis Commons accepted the award at a ceremony at MassHousing on October 25.

Here We GROW AgainSeveral properties are joining the First Realty portfolio through the fall and as of the first of the year. The Braewell Condominium, which consists of 91 units in Quincy, Mass. will be managed by one of the newest members of the Condo Management team, Rosemary Riccio.

The company is establishing a beachhead on Cape Cod with the addition of Wells Court, an affordable rental commu-nity for the elderly located in Brewster. The New Business Committee is actively seeking new leads for managing prop-erties in that vicinity to build on that success.

And finally, one of our existing non-profit clients in Provi-dence has selected First Realty to manage several of its other rental communities. West Elmwood Housing Develop-ment Corp., for whom we already manage Westfield Lofts and Westfield Commons, has now turned over its Stephens Hall, Bellevue Apts., and Hope Renewed rental communities, a total of 57 affordable apartments. All of them will be managed from the Westfield Lofts on site management office.

ON CALL FALL 2013 ON CALL Fall 2013

Matt Dillon RetiresColleagues from the Brandywyne Village staff and the home office gathered for lunch October 17 at Jimmy’s Steer House in Saugus to pay tribute to Brandywyne Superintendent Matt Dillon, who has retired after 24 years of outstanding service. The property was transformed during his tenure, including the construction of the Community Center building, the Massport sound-proofing project, property-wide renovations and landscaping improve-ments, and most importantly, Brandywyne winning the Communi-ty of Quality award as the nation’s Exemplary Family community.

Matt was joined at the luncheon by son, Matt, Jr. and daughter, Lisa. In the photo is Matt with Lisa and BWV RAD Ryan Piazza.

The National Accredited Housing Maintenance Technician™ (NAHMT™) and National Accredited Housing Maintenance Supervisor™ (NAHMS™) credentials recognize apartment housing maintenance professionals who have met the highest industry standards. First Realty is proud to salute the large group of staff members who earned their designations this year:

Shawn Holleran, NAHMTBob Hudson, NAHMSRobert McCarthy, NAHMTKeith Palmer, NAHMSJohn Pires, NAHMSJames Pollock, NAHMTTom Seward, NAHMSKevin Sousa, NAHMTPhil Wallace, NAHMTScott Weaver, NAHMT

Hats Off to Our Maintenance Pros

Carlos Rodriguez, NAHMT Michael McCauley, NAHMT Alan Foley, NAHMS John Torres, NAHMS Chad Alves, NAHMS Justin Case, NAHMS Stephen Davis, NAHMS Peter Hache, NAHMT Jose Hernandez, NAHMT

The NAHMT and NAHMS credential requirements are comprised of education/training, work experience and adher-ence to the NAHMT / NAHMS Code of Professional Conduct. The education component requires a total of sixteen hours of training over a five-year timeframe. Typical subjects include REAC inspections, preventive maintenance, lead paint and environmental hazards, electrical, plumbing, HVAC, appliances, construction, and fair housing.

Additionally, anyone qualifying for the Maintenance Supervisor designation must have at least 3 years experience in apartment housing maintenance and supervise a minimum of one staff person in addition to themselves. To retain either designation, staff members must complete four continuing education units (CEUs) each year to stay current with the latest technologies, codes and regulations. These designations are recognized by all the major multifamily trade and professional organizations, including the National Apartment Association (NAA) and the National Affordable Housing Management Association (NAHMA).

ON CALL FALL 2012 ON CALL FALL 2013

Residents Earn Scholarships, Thanks to Our RADsThe NAHMA Educational Foundation has in the past made small scholarship awards to residents attending post-high school job training, or higher education programs such as college, junior college or Vo-tech. This year, one of the goals for First Realty Resident Activities Directors (RADs) was to assist residents who met the Foundation’s criteria to submit a scholarship application for review. Residents of several properties were awarded $2500 education scholarships for the current school year:

4 A Canterbury Place resident is attending UMASS Boston (RAD: Fabiola Decius)

4 A resident of The Fairways in Worcester is attending Westfield State University

4 A Stony Brook Commons resident is attending Bentley University (Gene Austin/Elba Rudder)

4 A Greenwoods resident is a freshman at Massasoit Community College (Stephenie Jones)

4 A Davis Commons teen will study at Massachusetts College for Liberal Arts (Rob Connolly)

4 A sophomore from Brandywyne is a student at UMASS Boston (Daphne Binder/RyanPiazza)

This represents a total of $17,500 in scholarship money awarded by the NAHMA Educational Foundation to First Realty college bound residents. Congratulations to the students and to the RADs who facilitated their applications!

Picture Perfect Results

Twenty-one properties sub-

mitted photos to First Realty’s

company-wide photo contest,

which was intended to show-

case our staff ’s best efforts with

images worthy of posting on our corporate website.

The Fairways provided the best overall submission

using professional photography, while Davis Com-

mons offered the best submission of photos by a site

employee, Rob Connolly.

A special Honorable Mention was awarded to the

Worcester Condo team, Susan Renaud and Kerry

Mangan, who sent in excellent photos of multiple

properties in their portfolio.

The Fairways

Davis Commons

ON CALL FALL 2013

Say HELLO to Our Newest Staff Members

Sandie O’Neill Acting Property Manager Carnegie Abbey RonaldJ.A.Paux ActingPropertyManager WestfieldLofts/Commons RobertLMoore PropertyManager WellesleyGreen TorelloF.PointDuJour MaintenanceSuper. WellesleyGreen EdM.Lamarre Porter WellesleyGreen MatthewP.Robinson Porter WellesleyGreen JudithA.Johnson GatehouseAttendant WellesleyGreen DorothyH.Heskey GatehouseAttendant WellesleyGreen GladstoneSt.Marie PoolMaintenance WellesleyGreen MalissaM.White PropertyManager BostonCondos Jordan Lareau RAD The Fairways JessicaL.Manna ManagementAsst. ParksidePlace JosefinaAbreu Porter SuttonPondCondo MayLeung ManagementAsst. BostonCondos AshleyA.McNair LeasingConsultant ParksidePlace DorianA.Erskine LeasingConsultant StonyBrookCommons JosephJ.Moreid MaintenanceSuper. OlneyvilleSites ElainaJ.Gorman ManagementAsst. BostonCondos KristineE.Zucker Asst.PropertyManager TheFairways JeremyM.Pelland MaintenanceMechanic CWRIPortfolio Jorge Delgado Maintenance Mechanic Oxfords/Olneyville Sites Rosemary Riccio Property Manager Boston Condos KristineZucker Assist.Manager/LeasingConsultant TheFairways DeisyMarin ManagementAssistant OlneyvilleHousingCorp. DurainT.Kellam Cleaner/Porter WellesleyGreen

First Realty Takes the Corporate ChallengeFirst Realty once again fielded a team to participate in the annual J.P. Morgan Corporate Challenge Road Race last sum-mer. The 3.5 mile course, with over 12,000 runners and walk-ers, starts and ends on the Boston Common. Rebecca Cody, CindyMcIntyre,BrianSilvaandGeneAustin led the First Realty pack, followed by MichaelTucker,MaureenHaas,BillRobersonandDonnaPedersen.

Over $500,000 was raised for Boston One Fund benefiting the Marathon bombing survivors.

ON CALL FALL 2012 ON CALL FALL 2013

35 YEARS GinoHayes,StonyBrookCommons

30 YEARSMaureenHaas,ChiefFinancialOfficer

25 YEARSMichelle Padgett, REAS

ACompanyisKnownbythePeopleItKeeps..Congratulations to every employee celebrating major service anniversaries in the final quarter of 2013.

15 YEARSPeter Mullen, REAS

10 YEARSNanci Butler, Bay VillageMiguel Colon, Canterbury Place

5 YEARSCarlos Gonzalez, Broadway GlenBillHanlon,ParksidePlaceGerard Jean-Leger, Occupancy Specialist

Strolling for DollarsCongratulations to all the gift card recipients in the company Walking Spree wellness program! Recent monthly winners of $100 gift cards aver-aged 6500 steps or more per day for the month and included Jan Brandin, Bill Roberson, Tillie Polese,BobMorelliandSusanRees.

The $500 2nd quarter winners averaging 9000 steps per day for three months were Gene Austin and Bill Roberson, and the $500 third quarter winners were Phil Nieman and Bill Roberson (again!) Contact Brian Silva in HR for info on how to qualify for these drawings.

Best Music Ever!

The Star Dust Band, in person, willmakethisyear’sholiday

party the liveliest ever!

HURRYLast chance to reserve

your spot is Wednesday, November 27.

See you Friday, December 6Sheraton Four Points

Moving on Up Congratulations to Meliza Urquhart on her promotion to Property Manager for the Olneyville Housing Properties—Olneyville Redux, Riverside Gateway, OHC Properties, and Olney Village in Providence RI. Meliza formerly was Assistant Manager for Oxford Place, Oxford Gardens, and St. James since 2007.

Congratulations also to newcomer Joseph Moreid on his appointment to Superintendent for the Olneyville sites.