EXPERTS BY YOUR SIDE

Since 1985, Opin Kerfi has been a leading IT sales and service partner in the Icelandic market. The company has consistently and successfully provided innovative and efficient services to its clients, focusing on consultation, integration, operations and solutions.

Opin Kerfi comprises a team of highly experienced and qualified professionals, working together to provide its clients and affiliates with the highest possible standards in services and solutions. At Opin Kerfi we have built our reputation on providing a service that promotes excellence and integrity at every level.

Opin Kerfi is the only HP distribution and Gold service partner in Iceland, a certified Cisco Silver partner, Microsoft Gold Partner, Microsoft distribution partner and Red Hat Advanced Business partner. Additionally, the company is a sales and service partner for VMware and Eaton.

Our goal is to meet the demands of leading companies

For more information visit http://www.ok.is/ourservices

At our disposal is an impressive and powerful team of 115 experts in many fields of IT, such as hardware, infrastructure, networks, communications solutions, office solutions and software development. Opin Kerfi specialists have been consulting on and implementing IT solutions for leading organizations.

Opin Kerfi comprises a dynamic team of highly experienced and qualified professionals, working together to provide its clients and affiliates with the highest possible standards in services and solutions in the IT sector. Our affiliates and suppliers make strict demands when it comes to maintaining the necessary skills required to excel within the IT industry. Below is a list of the various qualifications completed by our staff:

DEGREES & QUALIFICATION

124 differentCisco certifications

178 different HP certifications

75 different Microsoft certifications

21 differentRed Hat certifications

25 different technology and project management

certifications

For more information visit http://www.ok.is/ourservices

Opin Kerfi is built on a strong foundation and sound partnership with major IT companies

For more information visit http://www.ok.is/ourservices

Our field of expertise includes:• Desktop solutions• Printing solutions• Server solutions• Data storage solutions• Backup solutions• Service solutions• Hosting solutions

Opin Kerfi sells consultancy, implementation, operation and service management for hardware and software solutions from HP. Our teams have many years of experience in handling HP products and solutions. This specialist knowledge has been at the core of our organisation from the very beginning.

Cisco solutions at Opin Kerfi cover a wide range of services in telecommunication networks, security and internet solutions. Our Cisco experts have years of experience and vast knowledge ensuring our customers reliability and quality in their operations.

The certified Microsoft specialists at Opin Kerfi have years of experience and vast expertise in implementation, integration and IT operations. Many leading companies have turned to our specialists to lead complex and comprehensive projects as well as manage daily operations within their IT environment.

Our field of expertise includes:• Microsoft Windows Server• Microsoft Hyper-V• Microsoft Exchange• Microsoft SQL• Microsoft System Center• Microsoft Lync• Microsoft Windows og Office• Microsoft BI• Microsoft Dynamics CRM• Microsoft SharePoint• Office 365

Our field of expertise includes:• Routing & Switching (CCIE)• Security (CCIE)• Voice (CCIE)• Wireless• Solutions architecture

For more information visit http://www.ok.is/ourservices

QUALITy MANAGEMENTOpin Kerfi has adopted a quality policy with an emphasis on quality management, encouraging transparency and a chain of responsibility in all its procedures. Our ‘quality manual’ explains and describes all documented processes and work descriptions. Our ‘quality policy’ aids us in assuring that all our methods are documented and followed, maintaining the highest standard possible.

PROjECT MANAGEMENTOpin Kerfi has designed a project manage-ment system that is both simple and effective. Project management is used to meet specific objectives, with a view to utilizing

the appropriate methodology for each project, dependent upon its size and nature. Opin Kerfi employs a team of dynamic IPMA certified project managers, who have experience in steering a variety of projects, both large scale and small scale.

SAFETy & SECURITy MANAGEMENTThe Safety & Security Management Policy at Opin Kerfi consists of both organisational and technical elements. A safety and security policy has been published, with the aim of ensuring a safe working environment for all our members of staff and to protect all documentation against loss, theft or damage.

SOCIAL AND ENvIRONMENTAL PROjECTSOpin Kerfi is involved in various social projects and follows a policy of providing grants to good causes. The company has supported various schemes, including projects in education, sports and leisure activities. The company distributes a special grant for good causes annually. Opin Kerfi emphasizes the importance of functioning as an active and responsible member of the community. Opin Kerfi is socially responsible and environmentally friendly.

Opin Kerfi is dedicated to providing a superior and reliable service

For more information visit http://www.ok.is/ourservices

The company prides itself on its ability to build and maintain a close relationship with its clients and affiliates, fulfilling even the most demanding expectations, with regards to specialist knowledge in the IT field.

SERvICE LEvEL 1 Our Customer Services Department provides general support, via our customer services telephone centre Tel: 570-1000 between 08:30am and 17:00pm GMT.First Call Resolution: This highly efficient service aims to process over 65% of customer enquiries in regard to services or sales, without the need for call-back.If a solution cannot be identified at this level then clients are referred onto the 2nd level, where their progress will be monitored, until a solution has been found.

SERvICE LEvEL 2 This professional technology service receives and resolves enquiries from the service centre, in regard to services and sales. The technology service also provides the client with services outside of normal working hours, 24 hours a day, 7 days a week.If a solution cannot be identified at this level then clients are referred onto the 3rd level, where their progress will be monitored, until a solution has been found.

SERvICE LEvEL 3

This professional consultancy and specialist service has vast experience in handling complex installations, implementation and operational deviations. The professional consultancy and specialist service receives and resolves enquiries from the service centre and technology services department. If a solution cannot be identified at this level then clients are redirected to our international suppliers, where their progress will be monitored until a solution has been found.

For more information visit http://www.ok.is/ourservices

Opin kerfi / Höfðabakka 9 / 110 Reykjavík / Iceland / Tel: +354 570 1000 / www.ok.is

For more information visit http://www.ok.is/ourservices