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OIA Social Responsibility Toolkit Tools and Resources Appendix
Contents TOOLKIT OVERVIEW ............................................................................................................................... 3
PART 1: BASIC AWARENESS / COMPLIANCE ..................................................................................... 4
1. Obtain Executive Buy-in, Obtain Accountability ................................................................................................................................................ 4
2. Creating a Code of Conduct ........................................................................................................................................................................... 9
3. Setting Expectations Internally, to Suppliers and/or Customers ............................................................................................................. 11
4. Risk Mapping Your Supply Chain ................................................................................................................................................................ 18
5. Monitoring and Remediation ......................................................................................................................................................................... 22
6. Internal Social Responsibility Staff Training and Education .................................................................................................................... 25
PROACTIVE MANAGEMENT AND PERFORMANCE IMPROVEMENTS .................................... 27
7. Brand Collaboration ........................................................................................................................................................................................ 27
8. Capacity Building ............................................................................................................................................................................................ 30
9. Transparency ................................................................................................................................................................................................... 33
ASPIRATIONAL / LEADING PRACTICES ........................................................................................... 36
10. Broader Stakeholder Engagement ............................................................................................................................................................ 36
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11. Responsible Sourcing and Purchasing Practices ................................................................................................................................... 36
12. Data Management, Measuring Performance, Reporting ....................................................................................................................... 36
13. Adding Environmental Responsibility to Your Program ......................................................................................................................... 37
14. Moving Program Further Down the Supply Chain .................................................................................................................................. 37
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TOOLKIT OVERVIEW The intention of the OIA Social Responsibility Toolkit is to provide companies, both brands and suppliers, with tools and resources to start and continuously improve your Social Responsibility Program. The “Toolkit” is comprised of two parts: the main document and the tools and resources appendix.
This tools and resources appendix is an open-source working document; if you have or know of additional tools and resources that can help improve this document, please contact the OIA with the information.
Toolkit
Main Document (Sta%c)
Overview -‐ What and Why
Implementa;on -‐ How
Tools and Resources Appendix (“live”)
Website Links to Relevant Organiza;ons and Papers/
Studies
Example documents provided by OIA SRWG
members
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PART 1: BASIC AWARENESS / COMPLIANCE 1. Obtain Executive Buy-in, Obtain Accountability
Implementation Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organization Link
Research and Create the
Business Case *
Understand how your company is graded or evaluated online by campaigns, customer comments, news articles, social networking, consumer guides, etc.
$0 Web Research
Social Networking
Twitter, LinkedIn, Facebook, etc.
Good Guide www.goodguide.com
Free 2 work
www.free2work.org
Chain Store Reaction
www.chainstorereaction.com
Rank a Brand
www.rankabrand.org
As you Sow
www.asyousow.org
United Students Against
Sweatshops www.usas.org
Clean Clothes Campaign
www.cleanclothes.org
Perform stakeholder expectations analysis $0
Understand who your
stakeholders are
Performing stakeholder
analysis
www.en.wikipedia.org/wiki/Stakehol
der_analysis See Element 10
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$$ Hire a firm to
perform analysis
Service Provider Matrix (WIP)
Perform supply chain risk assessment See Element 3
Show Return on Investment (ROI) for implementing a program. $0
Paper: CSR, Externality and
Profits Allocation of Supply Chain
Wang Zhen-shen, Chen Hong-hui;
LingNan College of Sun Yat-Sen
University, Guangzhou, P.R. China,
2009
www.rccsr.com/admin/upload/2010
78161158.pdf
Show legal requirements $0
“Protect, Respect and
Remedy” Framework
United Nations: UN Guiding
Principles on Business and
Human Rights:
unglobalcompact.org/issues/human_rights/The_UN_SRSG_and_the_UN_Global_Com
pact.html
CA Transparency
in Supply Chains Act
Legislation document
www.state.gov/documents/organization/164934.pdf
Examples of how brands are
complying.
www.rei.com/content/dam/documents/pdf/Stewardship%20Reports/REI%20Disclosure%20under%20the%20California%20Transparency%20in%20Supply%20Chain%20Act.
pdf www.patagonia.com/us/patagonia.go?assetid=6758
1 Benchmark against competitors’ CSR $0 Do a Example
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programs ~$ benchmarking exercise using internal staff, or hire an intern.
Benchmarking Exercise
$$
Industry Tools
SAI Social Fingerprint –
Evaluation and Benchmarking
www.sa-intl.org
$$ GSCP
Equivalence Process
www.gscpnet.com/equivalence-
process
$0 The HIGG Index www.apparelcoalition.org/higgindex
Research Publications and Studies that support the Business Case
$0 Better Jobs in Better Supply
Chains
Oxfam International, March 2010
oxfam.org/en/policy/better-jobs-better-supply-
chains
$
Investing in CSR to
Enhance Customer
Value
Harvard Law School Forum, February 28,
2011
blogs.law.harvard.edu/corpgov/2011/02/28/investing-
in-corporate-social-
responsibility-to-enhance-
customer-value/
$0
Final Report of analysis about
relationship existing
between CSR and
competitiveness in the
textile/clothing sector
COSMIC Project, 2009
www.cosmic.sssup.it
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$0
Selected Sustainable Value Chain
Research Findings
2012 Joint Research
Project of the American Society of Quality,
Corporate Responsibility
Office Association, &
Institute for Supply
Management with Deloitte
Consulting LLP
www.croassociation.org/files/Sustainable%20Value%20Chain%20Overview%20of%20Top%20Practices.
$0
Consumer Demand for Fair Labor Standards:
Evidence from a Field
Experiment on Ebay
(Michael Hiscox, Harvard
University 2010-11
http://ssrn.com/abstract=1811788 )
$0
Evaluating the Impact of SA8000
Certification
(Michael Hiscox, et. al 2008)
www.people.fas.harvard.edu/~hisco
x/HiscoxST.pdf
$0
Purchase reports from
service providers
Service Provider Matrix (WIP)
Show relationship between CSR and improved product quality and factory productivity
$0 HERproject
Business for Social
Responsibility (BSR)
www.herproject.o
rg/our-impact/business-
case
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Attend CSR buy-in trainings $
Develop Buy-In Presentation *
Create a buy-in presentation for Executives. $0 Example Buy-in
Presentation
Shared by Brands and Suppliers
Hire a consultant to create buy-in presentation. $ Service Provider
Matrix (WIP).
Give buy-in
presentation to Executives
*
Give buy-in presentation to Executives. $0
Hire a consultant to give buy-in presentation to Executives. $
Create reader friendly points and FAQ document for their future reference. $0
Example Points & FAQ
document
Shared by Brands and Suppliers
Develop a plan for follow-up after the presentation. $0
Assign Accountability
*
Use existing resources: • Sourcing, quality or legal person $0
Hire an assistant to help relieve pressure on existing resources. $
Develop a CSR department: • Hire a CSR expert with the highest
level CSR title • Hire support staff • Hire field personnel
$$
Talk to other companies to
determine best practices in
hiring a team.
Brand Collaboration / Relationship
building
See Element 7.
Hire a consultant to determine best approach for your company. $ Service Provider
Matrix (WIP)
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2. Creating a Code of Conduct
Implementation
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d Implementation Options Cost
Write a vision and mission
statement *
Online research of how to write a vision and mission statement, and examples of other companies’ statements. $0
Commission an expert to write you statements. $
Create a Code of Conduct *
Copy an open source code. $0
Conduct Code comparisons for your industry, suppliers, and/or your customers. $
Commission an expert to write your Code. $$
Tools & Resources
Tool Organization Link
ILO Core Conventions International Labor Organization (ILO) www.ilo.org
Example Code of Conduct
Outdoor Industry Association (OIA) www.outdoorindustry.org/PDF/OIAFairLaborToolkit010708.pdf
Fair Labor Association (FLA): Fair Labor Standards www.fairlabor.org/labor-standards
Global Social Compliance Program (GSCP): Reference Code http://www.gscpnet.com/working-plan/step-1-reference-code.html
Social Accountability - SA8000 http://www.sa-intl.org/index.cfm?fuseaction=Page.ViewPage&pageId=937
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Fair Wear Foundation (FWF) www.fairwear.org
Electronic Industry Citizenship Coalition (EICC) www.eicc.info/eicc_code.shtml
GAP www.gapinc.com/content/csr/html/OurResponsibility/governance/codeofvendorconduct.html
Nike www.calbaptist.edu/dskubik/nike_app.htm
Forced Labor US Department of State -- Trafficking in Persons www.state.gov/j/tip
Commissioning an Expert Service Provider Matrix (WIP)
Reading Codes of Conduct: A Recent Innovation; A report by the Department of Labor http://www.dol.gov/ilab/media/reports/iclp/apparel/1d.htlm
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3. Setting Expectations Internally, to Suppliers and/or Customers
Implementation – Setting Expectations Internally Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d Implementation Options / Steps C
ost
Tool Organization Link
Create a plan for implementing your Social Responsibility Program
*
1) Outline elements you will incorporate into your program
2) Create timeline for implementation
$0
Examples of Social Responsibility Program Elements
OIA How to Begin a Program Presentations
SAC – Higg Index Social/Labor Module
In development, will add once released
Supply Chain Social
Performance Management
Systems
Global Social Compliance Programme
(GSCP)
www.gscpnet.com/gscpfiles/GSCP_Ref_tool_on_SPMS_Dec2012.p
df Toolkit for
Responsible Business
US Department of Labor
www.dol.gov/ilab/child-forced-
labor/
$
ISO 26000 – Social
Responsibility Standard
International Organization for Standardization
www.iso.org/iso/home/standards/is
o26000.htm
$
UN Guiding Principles on Business and
Human Rights: A Six-Step
Social Accountability International
www.sa-intl.org/index.cfm?fuseaction=page.viewpage&pageid=1315#.Uc01y2
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Approach to Supply Chain
Implementation
1bydk
Hire a consultant to help develop your program $$
Service Provider Matrix (WIP)
Establish Social Responsibility Policies and Procedures /
SOP
*
1) Create an Outline of Policies and Procedures you want to create
2) Create timeline for completion 3) Start writing SOP
$0
Example Outline and
SOP
Shared by Brands and Suppliers
Example Homeworking Policy for OIA
Toolkit
http://www.outdoorindustry.org/pdf/E3%20Example%20Homeworking%20Policy%20for%20OIA%20T
oolkit.pdf Social
Responsibility SOP Table of
Contents http://www.outdoorindustry.org/pdf/E3%20Social%20Responsibility%20SOP%20Table%20of%20Conte
nts.pdf Standard Operating
Procedure-table of contents
http://www.outdoorindustry.org/pdf/E3%20Standard%20Operating%2
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0Procedure-table%20of%20c
ontents.pdf Example Internal
Communication and Roles and Responsibilities
Shared by Brands and Suppliers
CR Communication Chart - Roles
Responsibilities
http://www.outdoorindustry.org/pdf/E3%20CR%20Communication%20Chart%20-
%20Roles%20Responsibilities.pdf
Hire a consultant to write your SOP $$ Service Provider Matrix (WIP)
Train Internal Staff on Code of
Conduct and SOP
*
1) Create an orientation presentation 2) Give to all existing employees annually 3) Incorporate into New Employee
Orientation as new people are hired
$0
Example Orientation
Presentation
Shared by Brands and Suppliers
Employee CR Orientation
Presentation http://www.outdoorindustry.org/pdf/E3%20Employee%20CR%20Orientation%20Prese
ntation.pdf Hire a consultant to create and/or give trainings $$ Service Provider
Matrix (WIP)
Create reader friendly talking points and FAQ document that could be used by your VPs, Directors, Sourcing team in the event that suppliers ask about your CSR program
$0
Example Talking Points
& FAQ
Shared by Brands and Suppliers
www.patagonia.com/us/patagonia.go?assetid=6751
7 www.adidas-
group.com/supplierrecruitment/faq
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s.aspx?loc=en
Share audit results internally to help relevant staff understand issues
See Element 5 – Monitoring & Remediation
Implementation – Setting Expectations With Suppliers Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organization Link
Communicate Code of Conduct
*
Create and send Supplier letter introducing your Code of Conduct. Ask supplier to post CoC to production floor. If using intermediary/agent, ensure they understand expectation of passing all information down the line.
$0
Example supplier letter
Shared by Brands and Suppliers
Sustainability Supplier Letter.
http://www.outdoorindustry.org/pdf/E3%20Sustainability%20Supplier%
20letter.pdf Corporate
Responsibility Program Overview
http://www.outdoorindustry.org/pdf/E3%20Corporate%20Responsibility%20Overview.pd
f
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Create and disseminate
Supplier Manual *
1) Create Supplier Social Responsibility Manual, outlining expectations and possible sanctions for not meeting requirements.
2) Ensure every existing supplier receives a copy when complete. Make available online if possible.
3) Ensure all new suppliers receive a copy by adding it to new supplier SOP.
$0
Example Supplier Manual
Shared by Brands and Suppliers
Hire a consultant to write your Supplier Manual. $
Service Provider Matrix (WIP)
Hire a consultant to develop supplier manual accessible online on secure website – customized for each tier of your supply chain.
$$
Service Provider Matrix (WIP)
Train Suppliers on CoC and
Program Expectations
*
Create Supplier Orientations: 1) For New Suppliers – Pre-audit 2) For Existing Suppliers – Refresher,
give annually or when have major updates.
$0
Example Presentations
Shared by Brands and Suppliers
Give training via webinar to suppliers. $0 Travel to individual suppliers to give trainings (might reserve this for key suppliers only)
$$
Train others in your organization to give presentation/discuss expectations when they are visiting suppliers.
$0
Hold supplier seminars in main regions where suppliers are located. $$
Hire consultant/3rd party to create training materials and/or to give trainings. $$ Service Provider
Matrix (WIP)
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Establish expectations
legally *
Incorporate Social Responsibility requirements and expectations into sourcing/production agreements, and/or add verbiage to Purchase Orders.
$0
Work with your legal department
to create appropriate verbiage.
Implementation – Setting Expectations With Customers Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organizatio
n Link
Communicate your CoC and Social Responsibility Program
*
Share your own Code of Conduct & Program with your customers (ensure you are meeting their strictest standards) via letter, email, or post to the web.
$0 Example letter and website.
Shared by Brands and Suppliers
Corporate Responsibility
Program Overview
http://www.outdoorindustry.org/pdf/E3%20Corporate%20Responsibility%20Overview.
pdf www.esquel.com/
en/index4.html
Create a PowerPoint presentation of your Program and SR efforts to give to current or potential customers when they visit.
$0 Example
Presentations Shared by
Brands and Suppliers
Hire a consultant to create presentation. $ Service
Provider Matrix (WIP)
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Train your sales team or other relevant groups to give your Program presentation when they are visiting customers.
$0
Have your SR point person visit key customers to present program and commitment to their SR team.
$$
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4. Risk Mapping Your Supply Chain
Implementation – Mapping Your Supply Chain Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organization Link
Map Tier 1 Finished Goods Suppliers
*
Work with Internal teams to map out Tier 1 Suppliers, to the factory location level. $0
Basic definition of what Supply chain mapping
is
www.supply-chain-
mapping.blogspot.com/2013/01/vis
ualize-your-supply-chain.html
Work with Vendors and/or Agents to determine where production is taking place. Get exact factory location info.
$0 Examples Shared by
Brands and Suppliers
Supply Chain Location Request
http://www.outdoorindustry.org/pdf/E4%20Supply_Chain_Location_
Request.pdf
Map Tier 2 Raw Materials Suppliers
*
Work with Tier 1 Finished Goods Suppliers to determine where Raw Materials are coming from. Utilize Surveys or Questionnaires.
$0 Example
Surveys/Questionnaires
Shared by Brands and Suppliers
Establish nominated Raw Material Suppliers that you have a relationship with. $0
Hire dedicated person and/or team to manage tier 2 mapping and suppliers. $$
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Mapping further down the supply chain
*
For any level of your supply chain mapping exercise, hire a service provider to do the work.
$$ Service Provider Matrix (WIP)
Prioritize mapping certain product types or materials according to risk. $
OIA Materials Traceability
Working Group
Outdoor Industry Association
www.outdoorindustry.org/responsibility/traceability/in
dex.html
Tracking your Supply Chain *
Use an excel spreadsheet to track supplier location and additional information. $0 Excel tracking
template
Shared by Brands and Suppliers
Vendor-Factory Master List
http://www.outdoorindustry.org/pdf/E4%20Vendor-Factory%20Master%20List%20Tracking%20templa
te-factories.pdf
Utilize a database service $
FFC database Fair Factories Clearinghouse
www.fairfactories.org
Sedex database
Sedex www.sedexglobal.com
Develop your own in-house database $$
Many service providers
Social Responsibility
Data Base Fields
http://www.outdoorindustry.org/pdf/E4%20Social%20Responsibility%20Data%20Base%20Fields.pdf
Implementation – Risk Assessment Tools and Resources
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Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organization Link
Perform Supply Chain Risk Assessment
*
Utilize internal personnel to perform risk assessment by researching:
• Country risk analysis • Product type risk • Industry risks
$0 World Factbook CIA
www.cia.gov/library/publications/the-
world-factbook/docs/guidet
owfbook.html
$0
Human Rights Impact
Assessment and
Management
International Finance
Corporation (IFC)
www.ifc.org/hriam
$0
Country Reports on
Human Rights Practices
US Department of State
www.state.gov/j/drl/rls/hrrpt/
Subscribe to and/or purchase country risk analysis tools.
• Prioritize by countries with highest production
$
Country Risk Calculator Maplecroft www.maplecroft.com
Country Risk Profiles UL-STR
www.strstore.com/Country-Risk-Profile-
P478C50.aspx
Hire a consultant to do perform supply chain risk assessment. $$
Service Provider Matrix
(WIP)
Rank suppliers based upon
risk *
Determine risk ranking by combination of: • Volume of Production • Dollar amount of Production • Country Risk • Product Type Risk
$0
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Talk to other brands to determine how they rank risk. $0
Brand Collaboration/ Relationships
Other Brands See Element 7 for more info on Brand
Collab.
Monitor Risk Start Monitoring suppliers based upon risk map. $0 Monitoring and
Remediation
See Element 5
http://www.outdoorindustry.org/pdf/E5%20Vendor%20Scoring%20Matrix%20Mat
rix.pdf
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5. Monitoring and Remediation
Implementation Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d Implementation Options / Steps C
ost
Tool Organization Link
Preparing to audit – creating the audit process
*
Utilize Open Source Documents to determine type of audit, scope, cadence, and audit procedures (add procedures to Policies and Procedures Manual (SOP).
$0 Audit Process and Methodology
Global Social Compliance Programme
(GSCP)
www.gscpnet.com/working-
plan/step-2-audit-process-and-
methodology.html
$0 Better Factories / Better Works Programs
ILO (International
Labor Organization)
www.betterwork.org/ : OR
www.betterfactories.org
Hire a consultant to help you establish your audit process and procedures. $
Service Provider Matrix (WIP).
Create auditing and remediation tools
*
Create the following tools: • Pre-audit supplier profile (send to
suppliers to complete) • Audit report template and CAP
(Corrective Action Plan) • Grading matrix for Factory Scoring
$ Audit Process and Methodology + Appendices
Global Social Compliance Programme
See GSCP link above
$0 OIA Fair Labor Toolkit 1.0
Outdoor Industry Association
www.outdoorindustry.org/responsibility/social/toolkit.
html
$0
Shared by Brands and Suppliers
Vendor Scoring Matrix http://www.outdoorindustry.org/pdf/E5%20Vendor%20Scoring%20Matrix%20Matrix.pdf
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Join an industry group that provides tools and resources $
BSR Mills and Sundries program
Business for Social
Responsibility
www.bsr.org/en/our-work/working-groups/apparel-mills-sundries
Utilize service provider already established tools $
Service Provider Matrix (WIP).
Hire consultant or third party service provider to create tailor-made tools $$ Service Provider
Matrix (WIP).
Audit Execution *
Obtain audit reports/CAPS from suppliers or other brands.
See Element 7: Brand
Collaboration
Create an Internal Social Responsibility Team to perform audits. Start in the regions with highest production volumes and/or dollar value.
$~$$
Connect with brands or
suppliers who already have a
team
UN Guiding Principles on Business and
Human Rights: A Six-Step Approach
to Supply Chain Implementation
Social Accountability International
www.sa-intl.org/index.cfm?fuseaction=page.viewpage&pageid=1315#.Uc01y2
1bydk
Utilize third party service providers to perform audits at all or selected locations.
$
RFP (Request for Proposal) template.
Shared by Brands and Suppliers
E5 Social Audit RFP template
http://www.outdoorindustry.org/pdf/E5 Social Audit
RFP template.pdf
Service Provider Matrix (WIP).
Remediation * Have someone in-house (sourcing or quality department) be the remediation expert.
$0 Attend
remediation trainings
See Element 6
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Create an Internal Social Responsibility Team to work with suppliers on remediation.
$$ See above
Hire a remediation expert to help with some or all of the issues identified. $$ Service Provider
Matrix (WIP).
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6. Internal Social Responsibility Staff Training and Education
Chart of Training Opportunities
Tool Organization & Description Link Cost
Websites and Newsletters
Business & Human Rights: Can subscribe to their weekly newsletter which lists the top stories of the week.
www.business-humanrights.org
$0
CSR Wire: source of corporate social responsibility and sustainability news, reports, events and information. www.csrwire.com/ $0
Social Accountability International: Monthly Newsletter
www.sa-intl.org/index.cfm?fuseaction=Page.ViewPage&pageId=1121
$0
Business for Social Responsibility: BSR Insights Newsletter www.bsr.org/en/subscribe $0
WRAP - Weekly Newsletter www.wrapapparel.org/ $0
Verite https://www.verite.org/Training $0
Sharing Rights http://www.sharingrights.com/ $0
Certifications Compliance Practitioners Initiative (ITS) www.compliancepractitioners.com $0
Webinars Ongoing - put on by Industry Organizations, Multi-stakeholder initiatives, Service Providers, and NGOs. $0~$
Training and Education Courses
Many opportunities - put on by Industry Organizations, Multi-stakeholder initiatives, Local Governments, Service Providers, and NGOs.
$0~$
Sign up for a Human Rights, International Development or Sustainable Supply Chain class at your local college $
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Field training
Shadow an audit with a third party service provider or with your internal field team. $
If you have a global team, hold annual team meetings to share best practices $$
Language classes for those that travel $
Join an Industry Organization Social Responsibility Working Group
Outdoor Industry Association (OIA) www.outdoorindustry.org/responsibility/swg/index.html $$
American Apparel and Footwear Association (AAFA) www.wewear.org/about/committees/social-responsibility-committee/ $$
Sustainable Apparel Coalition (SAC) www.apparelcoalition.org/join-us/ $$
Electronic Industry Citizenship Coalition (EEIC) www.eicc.info/initiatives.shtml $$
Conferences
BSR – Business for Social Responsibility http://2013-sf.bsr.org/ $
Ethical Sourcing Forum www.ethicalsourcingforum.com/ $
Responsible Sourcing Summit
www.ul.com/global/eng/pages/businesses/verificationservices/businesssegments/consumerproducts/publications/themonitor/dec12/rssummit/index.jsp
$
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PROACTIVE MANAGEMENT AND PERFORMANCE IMPROVEMENTS 7. Brand Collaboration Brand Collaboration Implementation Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps Cos
t
Tool Organization Link
Establish Brand Collaboration Partnerships
* Determine collaboration strategy (i.e., the areas of your program where you want to implement collaboration)
- Example collaboration strategy
OIA member brands
* Establish anti-trust guidelines - Example anti-trust document
OIA member brands
Levi’s anti-trust document
* Perform a program benchmarking exercise with potential partners
- Example benchmarking tool
OIA member brands
$ Equivalency Process
Global Social Compliance Programme
www.gscpnet.com/equivalence-process/purpose-and-use.html
* Perform joint audits with potential partners to establish trust and program level-set
$ Use your own internal tools Other brands
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* Network to establish relationships $ Attend
conferences Many See Element 6 – Internal Staff Training & Education $-$$ Join an industry
group Many
Audit Sharing
* Establish audit-sharing protocols: who will audit and verify, financial responsibilities – shared or rotated costs, etc.
- Example audit-sharing protocol
OIA member brands
* Share audit results directly with your brand partners - Most likely email
* Share audits via audit sharing service
$-$$
Brand audit sharing platform, upload and download
Fair Factories Clearinghouse
www.fairfactories.org/what-we-do/Mission.aspx
$-$$ Sedex www.sedexglobal.com/
Remediation Sharing *
Establish remediation sharing protocols: define roles and responsibilities, who will follow-up on CAP items, etc.
- Example remediation sharing protocol
OIA member brands
Training, Capacity Building and Special Projects Sharing
* Host a training at a shared supplier on a topic where the supplier needs improvement
$ Example shared factory collaboration
OIA member brands – Jan 2013 OU Presentation
Link to Intermediate – Beyond Compliance Presentation
OIA member brands
* Host a training with brands and/or suppliers on an agreed-upon topic
$
Example shared training seminar
OIA member brands
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* Work on a special factory project organized by a third party
$ BSR HerProject Business for Social Responsibility
Herproject.org
$ Various special projects available
Fair Labor Association www.fairlabor.org
Better Work / Better Factories Program
International Labor Organization (ILO)
betterwork.org/global/; betterfactories.org/
Other? OIA member brands
* Launch an industry initiative together
$ Higg Index OIA member brands
Example shared industry initiative roll-out
OIA member brands
Best Practice Sharing
* Join a working group via an industry organization, multi-stakeholder initiative, or other best practice sharing platforms
$ See Element 6 – Internal Staff Training & Education
* Determine an NGO group/movement addressing a particular social responsibility legislation to which you can contribute brand expertise
-
Improve working conditions in the global garment industry
Clean Clothes Campaign
http://www.cleanclothes.org/
Examples OIA member brands
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8. Capacity Building
Capacity Building Implementation Tools and Resources
Program Piece
Foun
datio
n In
term
edia
te
Adv
ance
d
Implementation Options / Steps
Cos
t Tool
Organization
Link
Identifying Non-compliance
*
Determine focus areas by performing supply chain risk assessment
$0~$
See Element 3 – Supply Chain Risk Assessment
See Element 3
Obtain a social compliance audit
$0~$
See Element 4 – Monitoring and Remediation
See Element 4
Monitor social compliance news and media for campaigns related to social responsibility
$0 Subscribe to newsletters See Element 6 – Training and
Education
$0 Perform internet search
$0 Service provider database OIA SRWG Link to Service provider
database (WIP)
Root Cause Analysis
* Learn how to perform a root cause analysis
Internet search
Attend a seminar, webinar or class
* Teach your supplier to perform root cause analysis Same tools as above
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* Hire a consultant to perform root cause analysis and/or teach suppler to perform
See OIA SRWG service provider database
Link to service provider database (WIP)
Identify Capacity Building Opportunities
* Training and education
Webinars
Seminars
In-factory training
* Supplier systems development
Improve human resources management systems
Productivity assessment
* Incorporating Incentives
* Brand collaboration – work together with other brands on projects
* Multi-stakeholder initiatives
Better Work/Better Factories programs
http://betterwork.org/global http://betterfactories.org/
Fair Labor Association (FLA) – Participating Suppliers Program
http://www.fairlabor.org/
Sustainable Apparel Coalition – Higg Index – Facilities Modules
http://www.apparelcoalition.org/higgindex
*
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Execute Capacity Building Program
* Utilize internal staff to execute program
$$ Hire a capacity building manager to run your program
$0 Hold webinars for all or key suppliers
$ Hold supplier summits in key geographic regions
Develop self-guided training modules
* Hire a consulting firm to perform capacity building services
$-$$ Environmental health & safety, labor, education, consulting
Sumerra http://www.sumerra.com/
$-$$ Labor, sustainability program planning
Elevate http://elevatelimited.com/portal/changing-the-industry/index.html
$-$$ Worker engagement, impact assessment, education
Labor Link http://goodworldsolutions.org/services/
$-$$ Assessments, education, training, program management
UL (social responsibility advisory services)
http://www.ul.com/global/eng/pages/solutions/services/finder/detail/index.jsp?cpath=/global/eng/pages/solutions/services/finder/detail/data/social-responsibility-advisory-services.xml
$-$$ Assessments and training
SGS http://www.sgs.com/en/Sustainability/Social-Sustainability/Social-Responsibility-SR.aspx
$-$$ Workers rights education Sharing Rights http://www.sharingrights.com/
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$-$$ Service provider database OIA SRWG Link to service provider
database (WIP)
9. Transparency
Transparency Implementation Tools and Resources
Program Piece Foun
datio
n
Inte
rmed
iate
Adv
ance
d
Implementation Options / Steps C
ost
Tool Organization Link
Buy-In from Company Leadership
* Develop the business case for transparency -
Articles on the benefits of
transparency
CSR Asia
http://csr-asia.com/weekly_news_detail.php?id=
12273
The Guardian http://www.theguardian.com/sustainable-
business/blog/what-is-purpose-of-sustainability-reporting
CSR Wire
http://www.csrwire.com/blog/posts/582-csr-and-transparency-the-strategic-value-of-assessing-non-financial-
performance
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-
Paper: Transparency
and Accountability
in CSR
Integral Institute of Advanced
Management
http://gvkkr.blogspot.com/
- Benefits of reporting
Global Reporting Initiative
http://www.globalreporting.org/information/sustainability-
reporting/Pages/default.aspx
- Presentation on transparency
OIA SRWG education team OIA Central Desktop
- Show what
other brands are doing
Other brands
Patagonia Footprint
Chronicles, Icebreaker BAA-Code
Legal Requirements *
SB657 in CA Human Trafficking - Links to the law
and examples See Element 1 – Obtaining Buy-in
Program Promotion among the Industry and Stakeholders
*
CSR blogging
Speak at conferences
Published Information Regarding your Program
* Publish Code of Conduct
- Example
vendor Code of Conduct
Brands
http://demandware.edgesuite.net/aakn_prd/on/demandware.static/Sites-
BlackDiamond-Site/Sites-BlackDiamond-Library/default/v1384758528609/files/BDCo
nduct2013.pdf
* Publish your factory list - Examples Brands http://responsibility.timberland.com/factories/
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http://www.patagonia.com/ca/footprint/suppliers-map
*
Publish program information, monitoring, remediation, collaboration, training, capacity building, etc.
- Examples Brands
www.vfc.com/corporate-responsibility/social/global-
compliance/factory-compliance
http://www.mec.ca/AST/ContentPrimary/AboutMEC/Sustainability.jsp
www.columbia.com/Social-Corporate-Responsibility/Corp_Responsibility_S
ocial,default,pg.html
* Publish full audit reports and factory scores
* Publish full CSR report $$
Reporting Formats GRI http://www.globalreporting.org/reportin
g/get-started/Pages/default.aspx
Examples Brands reports
http://www.nikeresponsibility.com/report/
http://www.rei.com/stewardship/report/2011.html
http://database.globalreporting.org/
Public Structure for Tracking Progress
*
Join an organization that provides transparency of your program to
$
Multi-stakeholder
initiative
FLA http://www.fairlabor.org/transparency
Other See Element 7 – Brand Collaboration Sharing FFC http://www.fairfactories.org
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stakeholders database SEDEX http://www.sedexglobal.com
Obtain certifications
Meet rigorous standards of social and
environmental performance, accountability, & transparency
Benefit Corporation http://www.bcorporation.net/
Transparency Further down the Supply Chain
* See Element 3 – Risk Mapping your Supply Chain
Future Elements to be added: ASPIRATIONAL / LEADING PRACTICES
10. Broader Stakeholder Engagement
11. Responsible Sourcing and Purchasing Practices
12. Data Management, Measuring Performance, Reporting