ohio department of natural resources parks ... - lean ohio · better. less costly. lean.ohio.gov...
TRANSCRIPT
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Ohio Department of Natural Resources
PARKS-WATERCRAFT MERGER
September 26 - 30, 2016
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Facilitator: Y'vette Helm - Green Belt
Mentor: Kandie Carson - Black Belt
Senior Leadership: Gary Obermiller, ODNR Assistant Director
Sponsor: Michael Bailey, Deputy Director /Chief- Division of Parks &
Watercraft
Stephen Harvey, Assistant Chief- Division of Parks & Watercraft
Team Lead: Richard Corbin
Team Members:
Tom Arbour, Cindy Bellar, Lori Benhase-Wolf, Pat Brown, Kathy Cochrane,
Nick Hall, Lacey Harrier, Heidi. Hetzel-Evans, Kemmeth Kirk, Judi Love,
Jayne Maxwell, Frank Meravy, Jacqueline Mustard, Natalie Pirvu, Scott
Sharpe, Amy Smith, Stacie Stone, Margaret Thompson, Todd Yourkin
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How Did We Get Here?
• Senate Bill 293 of the 131st General Assembly
established terms for the merger of the ODNR
Division of Parks and Recreation and Division of
Watercraft effective 09/11/2016. This merger will
result in newly defined and overlapping roles and
operations.
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OPERATION 293
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• What is the first step in the process?
– Identify current work tasks,
redundant/overlapping roles, and
management structure
• What is the final step in the process?
– Implement post-merger administrative roles
and supervisory assignments
Event Scope
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Event Goals
IDENTIFY WORK TASKS AND ASSIGNMENTS
DESIGN REVISED ROLE/TASK ASSIGNMENTS
AND MANAGEMENT OPERATIONS STRUCTURE
COMPLETE COMMUNICATIONS RAMP UP AND ENSURE CROSS-FUNCTIONAL TRAINING
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Event Baseline Data
Needs Improvement
Poor Neutral Good Excellent
35.71% 39.29% 14.29% 10.71% 0.00%
HOW WOULD YOU RATE THE LEVEL OF COMMUNICATION/DISSEMINATION OF
INFORMATION AMONG STAFF?
~ No Communication top down or between Parks and Watercraft Employees~ Division employees are not receiving the same information or at the same time
(Watercraft employees feel that Parks employees receive preferential treatment.~ There has been no communication on which set of policies and procedures that will
be followed or if new ones will be integrated.~ Management does not do a good enough job recognizing and acknowledging
employees.~ Feelings of mistrust – Administration not being truthful~ No communication between the two divisions
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Event Baseline Data
0.00%
10.00%
20.00%
30.00%
40.00%
StronglyDisagree
DisagreeNeural
Agree Strongly Agree
Communication between senior leaders and
employees is good in my organization.
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Event Baseline Data
28.57%
22.86%22.86%
25.71%
Strongly Disagree somewhat DisagreeNeutral somewhat AgreeStrongly Agree
Satisfied with Involvement in Work Decision
• Management has not requested input from subject matter experts
• Duties should be assigned considering employees strengths/weaknesses/career goals
• More involvement of Watercraft employees
• No opportunities offered to provide input outside of the survey
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Event Baseline Data
What central office functions could be improved• Fair postings and interviews• Effective Communication• Development of Mission, Vision and definite goals based on both
Divisions. (equal importance)• Fiscal, Fleet, Law Enforcement• Provide accurate position descriptions• Defined guidelines on how to charge time to various codes (especially
those assigned to grants. (No misuse of funding sources)• Consistent and accurate dissemination of all information and updates• Redistribution of duties based on education, experience, employees
strengths, weaknesses, career goals and career development plans.• Implementation of Checks and Balances
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• Customer focused
• Right people changing
the process
• One week-quick and
action oriented
• Necessary resources
available immediately
• New process
implementation begins
next Monday
Change for the Better
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Not included in Kaizen
• No additional staff
• No additional money
• No changes to laws or labor contracts
• No IT solutions until the process is improved
• No one loses their job because of the Kaizen
event, although duties may be modified
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SIPOC
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Two Groups (Fleet & Fiscal)
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Fleet Current State
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Fiscal Current State
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Current State Analysis
• Too many steps
• Redundant processes
• Inconsistencies
• TIM U WOOD
(Transportation, Information, Motion, Underutilization, Waiting, Over-Processing, Over Production, Defects)
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Standardization
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Brainstormed Improvements
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Fleet Future State
Insert photo of future state
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Fiscal Future State
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• Elimination of redundant roles and operations
resulting in cost-savings
• Redeployment of staff to alternate roles to
maximize resource utilization
• Increased employee engagement and
proficiency via communication of decisions
for role determination and retraining
Benefits
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• Foundation
• Policy
• Job responsibilities
• Communication
• Operations
• Fleet
Implementation Plans
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FOUNDATIONFOUNDATION
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POLICY
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JOB RESPONSIBILITIES
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COMMUNICATION
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Operations
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Fleet
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Your Kaizen Experience
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Special Thanks to…
Senior Leadership:
Gary Obermiller, ODNR Assistant Director
Sponsor:
Michael Bailey, ODNR Deputy Director and Parks Chief
Stephen Harvey, Assistant Chief, Division of Parks & Watercraft
Team Leader:
Richard Corbin, ODNR Parks Staff Administrator 4