officescape telework provider powerpoint broadband management

877-4TELEWORKwww.officescape.com

Officescape Inc. 8910 Purdue Road

Indianapolis, Indiana

04/10/23 www.officescape.com

Solution Focus:Managing Data/Broadband Connections for your corporate Teleworkers

“You and your staff are WONDERFUL! Thank you.”Network Management Analyst

July 2009


Founded in 2000

Headquartered in Indianapolis

Privately held

Leader in Telework Solutions

Leader in Office on-demand

65,000+ End Users

6,000+ Business Clients

1000+ Locations World Wide

Who We Are


Telework 5|30 programBusiness Class BroadbandThin Client ComputingUnified CommunicationsWeb ConferencingAudio ConferencingSoftware as a ServiceSoft Office SuiteOnline Fax ServicesVirtual OfficeUsage OfficeOffice on DemandGreen / Sustainability Tools

Computing On DemandPersonalized Phone AnsweringServer Hosting & Co-LocationAsset ManagementeFile CabinetIP PBX ServicesWeb Office SuiteOffice@AnytimeOfficescape MembershipOff-site Data BackupProfessional AssistantPrivate ChatCorporate Membership

Telework Solutions Leadership

The Most Complete Telework Platform Available

Moving

Tel@ccess Management

Consolidate Your Communications

Combine all your communications and

conferencing solutions to increase efficiency, improve performance,

and lower costs.


Broadband Users

Telecom Users

Conference Users

Officescape Tel@ccess

Management

Officescape delivers nationwide, business class broadband to your distributed work force destinations, including in home and commercial office telework, retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.

What’s included with Officescape Broadband Management Service

Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s

The Business Class Difference

Cost ControlsManaged WAN service

Service Time AdvantagesDedicated Account Support

Service AssuranceSupport SLA

04/10/23

Officescape Broadband Management Service A single platform designed with the flexibility necessary to fit your corporate structure and processes

Standard Components

Nationwide Broadband Through One Platform

Single Point of Contact (SPOC)

Dedicated Account Management

Tailored Customer Care

Web Based Order Management/Provisioning

Service Dashboard Reporting Portal

One Simple Bill

Technical Support Desk

Asset Management

Secure Liaison to Multiple ISP’s

Moving

Service Footprint

Officescape commits to 95% national coverage

Download speeds for business class range up to 16mg

Services Provisioned for more than 100 providers through

one contract vehicle

Can incorporate your agreements





04/10/23

Flexible billing solutions that can be determined on the departmental level give GM the ability to diversify the work at home model as needed.

Corporate Billing Individual Billing Hybrid Billing

1 Contract Business Class Service Benefits Limited Financial Liability

Move, Add, Change Portal No Cost to Company Employee owns residential

costs

Simple Rate Point Enterprise Performance and SLA Easy bill verify and budgeting

Nationwide Coverage Managed Product Offering Move, Add, Change Portal

Detailed Reporting Flexible Payment Methods Process Optimization Day 1

User Status Management Policy Enforcement by Officescape Management Reporting Portal

Process Optimization Day 1 Management Reporting Portal Departmental Flexibility

Unlimited Scale-ability Invest in performance assets Classified Benefit




Experience – driven processes provide turn-key readiness.

Designed for consistent on-time delivery and reliability your project managers can

trust.

Each process is customized to ensure seamless integration of

your requirements

04/10/23

Asset Mgt

Performance

of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.



Our service dashboard saves valuable time and money for your HR and management teams with efficient deployment, changes

and detailed usage reports.

Empowered Managers Order Management and Reporting Portal for internal stakeholders

Our service dashboard provides a snapshot report of your entire program.

Period-based data includes total users, average provisioning times, service communications, outage handling, phone SLA, and more.


Total Awareness

Individual and Group Status Reporting

Over 30 Data Points

Custom Data Integration

It’s our mission to ensure your real-time awareness

Total Awareness





Clear ordering tools for a simple end user experience

Efficient End User Experience

Moving

Effective Communication

Average 7 touches per Customer

Email when possible, phone when essential

Internal Policies Incorporated

CC: to Client Level account and to direct managers and

assistants


TEMPLATE SAMPE

Dear Dean,

IMPORTANT MESSAGE:We have placed your order for High-Speed Internet Access with Cox and have scheduled the installation for between the hours of 8:00 AM ET - 12:00 PM ET, on May 23, 2008.

Results are based on the following service information:- Street Address: 813 Old Meadow Dr.- Phone Number: 8015551234Cox has been requested to provide a BASIC INSTALLATION only. BASIC INSTALLATION DOES NOT INCLUDE wall fishing or installation of a new cable wall jack, among other procedures.Anything beyond a BASIC INSTALLATION is considered custom and will carry a charge that will be billed to you. Company will not reimburse you for custom installation charges. Please confirm that your installation is basic before approving any procedures.

WHAT SHOULD I DO?Contact Officescape at 1-888-334-7279 to speak with a Broadband Specialist between the hours of 7:30am - 7:00pm EST, Monday through Friday to indicate one of the following:- The upcoming appointment presents a schedule conflict and must be rescheduled. - Ensure you or a person at least 18 years of age is able to provide access for the technician to complete installation - If the Cox installation ends and you are unable to successfully connect to the Internet, please contact us immediately by calling 1-888-334-7279, 7:30am - 7:00pm EST, Monday through Friday, so we can reschedule the installation.

CRITICAL FACT(S):Wireless Router connectivity is not approved or supported by Company or Officescape. DO NOT ALLOW A TECHNICIAN TO INSTALL ANY ISP SOFTWARE ON YOUR ABBOTT ISSUED PC OR YOUR HOME/PERSONAL PC. INSTALLING ANY SOFTWARE ON ANY PC WILL DISABLE OFFICESCAPE'S ABILITY TO COMPLETELY FULFILL YOUR Company VPN ORDER. A TECHNICIAN MAY INCORRECTLY SUGGEST SOFTWARE INSTALLATION IS REQUIRED. IF A TECHNICIAN INSISTS ON SOFTWARE INSTALLATION OR ACCESS TO YOUR PC, CONTACT OFFICESCAPE WHILE THE TECHNICIAN IS ON SITE SO WE MAY PROVIDE NECESSARY DIRECTION.Once you have physically connected the DSL equipment according to the instructions, you should be able to turn on all equipment and connect to the Internet as well as the CompanyVPN. - If you CAN connect to the Internet yet are UNABLE to connect to the Company VPN, contact the same Company Technical Support Group you would contact for computer difficulties when you are at the office. - If you are UNABLE to connect to the Internet AT ALL, contact the Officescape Technical Support at 1-888-XXX-XXXX, between the hours of 7:30am - 7:00pm EST, Monday through Friday.For further assistance please contact a Broadband Specialist by dialing 1-888-XXX-XXXX. We can be reached from 7:30am to 7:00pm EST, Monday through Friday. Sincerely,Broadband Specialist - Officescape - [email protected] 1-888-XXX-XXXXHAVING AN OFFICE IS EASY... ANYTIME, ANYWHERE

mailto:[email protected]

Moving

Support

Tier 1 or 2

Shared Urgency

24X7X365 Available

Carrier Measurement

Real-time Wiki Resource

Hardware Support

Connection Monitoring

Field Support

3G Backup


Moving

Experience

Tested ProcessesFrom user and

management portals, to our custom broadband management CRM, our time-tested processes

provide consistent results letting you focus on your

business.


Value earned through the challenges

If it’s happened, we’ve experienced it! We absorb the challenges, from missed installations to billing errors, and take measures to avoid the impact to your internal customers. We sweat the small stuff.




04/10/23

Why outsourcing Broadband Management to Officescape is appropriate?

Self Managed Officescape Sourced Value

Multiple Contract Negotiations 1 Contract instead of many Avoid Legal Delays and Costs

Learn Carrier specific processes 1 Process, multiple carriers Zero error, focus on business

Multiple Bills and Rates to Verify 1 Rate Easy bill verify and budgeting

Demand on Strained Resources 1 Experienced Provider Zero IT Productivity Loss

Develop New Operations Processes Existing, tested, processes Process Optimization Day 1

User Status Management Move, Add, Change Portal Real Time Responsiveness

Develop Employee Tracking Methods Management Reporting Portal Program Omniscience

Paced Roll Out, Resource Limits Unlimited Scale-ability Earn Telework ROI Faster

Layered Products Management Add Services as needed Focus on Your Business

No other provider is ready to grow with you like Officescape

Department-specific platforms management

Easy services activation

We’re ready when you are!


Telework 5|30 programBusiness Class BroadbandThin Client ComputingUnified CommunicationsWeb ConferencingAudio ConferencingSoftware as a ServiceSoft Office SuiteOnline Fax ServicesVirtual OfficeUsage OfficeOffice on DemandGreen / Sustainability Tools

Computing On DemandPersonalized Phone AnsweringServer Hosting & Co-LocationAsset ManagementeFile CabinetIP PBX ServicesWeb Office SuiteOffice@AnytimeOfficescape MembershipOff-site Data BackupProfessional AssistantPrivate ChatCorporate Membership

What Else?The Most Complete Telework Platform Available

Skip to Discussion




Physical Office Solutions

Essential components for a strong Continuity of Operations Plan

Did you know that Officescape has more than

1000 global, prestigious office locations

Moving

Conference@anywhere

Maintain In-Office

Collaboration

Audio Conferencing

Web Conferencing

Private Chat

One Vendor


Moving

Asset Management

Network Hardware Configuration and

Fulfillment

Cisco/Linksys

Wired/Wireless

3G Backup


Moving

TelOffice™ Box

Simplify your computing

solution

With no hard drive to fail and no moving

parts, your data is safe and support has never

been easier.


Moving

Virtualization

Security. Reliability.

Cost-Savings

Maintain security while allowing accessibility

through a virtualenvironment.


Moving

Do Your Part!

Web-based tools easily help you measure your

carbon footprint reduction and focus on company-wide green initiatives.

Customers see tangible effects from reduced

commute


Thank you

Discussion


Officescape Broadband Management Service provides Fortune 1000 companies with flexible and comprehensive mobile data and broadband solutions, including Cable, xDSL, T-1, and 3G.

I’m an employee and I am approved to work from home. How do I get my broadband service?

http://enterprise.officescape.com/abbott

officescape telework provider powerpoint broadband management

Documents