office of human resources & administration (hr&a)€¦ · office of human resources &...

VAU.S. Department of Veterans Affairs

Office of Human Resources and Administration

Office of Human Resources & Administration (HR&A)BRIEFING FOR THE NATIONAL VETERANS SMALL BUSINESS ENGAGEMENT

On Behalf of: Assistant Secretary, HR&A, Ms. Gina FarriseeNovember 17-20, 2015

Fernando Huerta- Director, OHRM Program Management Office (PMO)

Eric Whitehurst- HR&A PMO Procurement Team Lead



Agenda

• HR&A Overview (slides 3-5)

• MyVA Four Focus Areas (slide 7)

• HR&A Organization (slides 8-17)

• FY16 HR&A Planned Programs/Projects (slide 18)

• Questions

2



HR&A Strategic Mission & Vision

Mission: Lead the development and implementation of human capital management strategies, policies, and practices to cultivate an engaged, proficient, and diverse workforce, one that will continue to transform and improve the delivery of services to Veterans and their families.

Vision: HR&A will be a recognized leader in strategically managing human capital transformation and empowering a diverse VA workforce to better serve our Veterans.

3



HR&A Supports the VA Strategic Plan

HR&A supports the execution of VA’s Strategic Objective 3.1 (Make VA a Place People Want to Serve) and Strategic Objective 1.1 (Improve Veteran Wellness and Economic Security).

HR&A Strategic Goals:

1) Drive VA transformation through strategic human capital engagement, development,

and talent acquisition.

2) Cultivate and sustain a culture of performance excellence within HR&A that

embodies VA values and supports our customers.

3) Cultivate and sustain a culture that advocates for veteran employment within VA

and across the federal space.

4



HR&A Designations and Authorities

The Assistant Secretary for Human Resources and Administration is assigned the following designations and authorities:

• Chief Human Capital Officer (CHCO)

• Designated Agency Safety and Health Officer (DASHO)

• Agency Dispute Resolution Specialist (ADR)

• Director of Equal Employment Opportunity (EEO)

5



HR&A Organization Chart

6

Total FTE (FY15): 784



HR&A Supports MyVA: 2.0 Improving the Employee ExperienceEMPLOYEE EXPERIENCE MISSION:

Build a collaborative, inclusive and results-oriented culture that inspires trust in order to improve the

Employee Experience

Leadership Excellence

A VA with world class

management teams starting with

the SES, capable of leading

change

Leaders who commit to hold

themselves, their employees and

each other accountable to deliver

world class customer service

ENABLERS

Improved VA Culture and

Engaged Employees

Every VA leader and employee

responsible and accountable to

cultivate and shape VA’s

organizational culture

Leadership engages and

empowers employees to improve

themselves and the organization,

and deliver seamless, integrated,

and responsive VA customer

service experience.

High Performing Candidates

Attracted and Retained

Build an agile workforce planning

strategy to recruit and retain

leadership, mission critical key

(high need) positions

Attract, recruit and hire a high-

performing workforce

Retain high-performing

employees

Planned Career Paths and

Employee Development

Establish standardized training

and development frameworks to

ensure employees have the right

skills and tools to perform their

jobs and provide world class

customer service

Provide employees career paths

and associated learning

opportunities to achieve future

state requirements

7

Data analytics to drive performance decisions

Leaders model and teach to reinforce change

Robust communication strategy and execution

MyVA

Vision

Leadership

Excellence

Empowered

and Engaged

Employee Culture

Capable

Employees and

Planned Career

Paths

High Performing

Candidates

Attracted and

Retained

2.1

2.3

2.2

2.4

Four Focus Areas



Corporate Senior Executive Management Office (CSEMO)MissionSupports the entire life-cycle management of the VA’s Senior Executives and provides full employment services for VA’s senior leaders*, Title 38 SES Equivalent appointees, members of the Board of Veterans Appeals, consultants and experts.

Functions and Tasks• Provides advice and counsel to the VA senior leadership on all matters regarding the Department's

senior executive workforce and its management.• Develops and establishes VA policies and processes needed to support full life-cycle management of

the senior executive workforce.• Provides personnel services for senior executives.• Manages a proactive recruitment program and effectively manages Senior Executive allocations to

ensure resources are aligned with VA’s priorities.• Administers effective senior executive compensation and recognition and awards programs.• Manages corporate-level senior executive development programs, in coordination with the

Administrations and Staff Offices.• Supports Government-wide initiatives to develop and deliver new senior executive programs.

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* VA Senior Leaders include: Political Appointees, members of the Senior Executive Service (SES – career, non-career, limited term, and limited emergency), Senior Level (SL) employees, and Schedule C employees.



Office of Labor-Management Relations (LMR)MissionPromote labor-management cooperation throughout the Department to enable VA’s unions and management officials to work as partners in improving the delivery of service to Veterans and their families and in creating a positive work environment for employees.

Functions and Tasks • Co-chairs the VA National Partnership Council, which advises the SECVA on initiatives that impact

employees and promotes cooperative labor-management relations across the Department.• Evaluates and interprets Department policies, directives and program guidance, and advises

VA leadership on labor management issues.• Provides education and training on labor-management issues at all levels across VA.• Acts as the liaison with the National Headquarters of Labor Organizations and represents VA in

national-level negotiations and consultations, as appropriate, under consolidated unit recognitions or national constitution rights.

• Represents VA before the Federal Labor Relations Authority and the Federal Services Impasses Panel (FSIP) on labor-management matters.

• Monitors the effectiveness of labor management programs throughout the Department.

9



Labor-Management Relations (LMR) -continued

Bargains with 5 major unions that represent nearly 270,451 VA employees:

1) AFGE-American Federation of Government Employees - represents 229,301 employees (83.7% of the total workforce)

2) NAGE-National Association of Government Employees - represents 13,267 employees (4.8% of the total workforce)

3) NNU-National Nurses United – represents 10,115 employees (3.7% of the total workforce)

4) SEIU-Service Employees International Union – represents 10,957 employees (4% of the total workforce)

5) NFFE-National Federation of Federal Employees - represents 6,811 employees (2.5% of the total workforce)

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Office of Administration (OA)MissionWork through partnerships to provide customer-focused support services that create a safe and productive work environment.

Functions and Tasks • Manages the Department’s Occupational Safety and Health and Worker’s Compensation programs.• Directs facilities management efforts for VA Central Office (VACO), including building services,

Emergency Preparedness and notifications, support for VACO, and records management.• Directs the Office of Protocol in direct support to the Office of the Secretary for coordination of events

and special meetings.• Directs VA Transit Benefit Program policy and coordination of fare distribution.• Manages and directs the space and renovation needs for the VACO campus.• Provides support services to VACO organizations and employees including transportation, parking,

mail operations, property management, and media services.• Construction efforts

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Office of Diversity & Inclusion (ODI)MissionCultivate a diverse workforce and an inclusive work environment that ensures equal opportunity through national policy development, workforce analysis, outreach, retention, and education to best serve our Nation’s Veterans.

Functions and Tasks • Develops, disseminates, and oversees compliance with Department-wide policies on EEO, diversity

and inclusion matters to ensure a fair, diverse, and inclusive workplace.• Leads the development of the VA Diversity & Inclusion Strategic Plan and prepares annual, quarterly

and ad hoc reports on diversity and inclusion.• Develops and implements training, consulting, and communications programs and services pertaining

to EEO, diversity, and inclusion.• Develops and monitors outreach and retention initiatives and programs to promote diversity and

inclusion throughout the VA workforce.• Performs workforce analyses of employment transactions (e.g., hiring, promotions, separations) by

employee demographics and identifies trends/barriers impacting workforce diversity.• Leads the VA Diversity Council and advises the Secretary and senior leadership on emerging diversity

issues.• Whistleblower protection

12



Office of Human Resources and Management (OHRM)

Mission

Drive human capital transformation through human resources services and innovative programs in support of Veterans and their families.

Functions and Tasks

• Develops, disseminates, and maintains Department-wide HR policy and guidance to enable VA to attract, recruit, develop and retain high-performing employees.

• Provides HR services for more than 4,000 VA Central Office (VACO) staff employees.• Provides Department-wide human capital analysis and workforce planning services.• Provides leadership for VA Human Capital Accountability and Merit System compliance.• Administers Employee Wellness program.• Implements and manages Telework program.• Manages Child Care Subsidy program.• Implements hiring reform.• Implements and manages USA Staffing, e-Classification and HR Line of Business programs.• Provides education , career development, and VA-specific skills training for VA’s HR community• Lead VA initiatives to build employee engagement• FFRDC manpower position management (Federally Funded Resource Development Center)

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Office of Resolution Management (ORM)MissionPromote a discrimination-free work environment focused on serving Veterans by preventing, resolving, and processing workplace disputes in a timely and high quality manner.

Functions and Tasks • Provides effective processing of EEO complaints filed by VA employees, former employees, and

applicants for employment through services that include counseling, investigation, and procedural final agency decisions.

• Serves as the designated lead organization for workplace Alternative Dispute Resolution (ADR) within VA for the prevention and early resolution of workplace disputes and EEO complaints.

• Develops and delivers training for employees, managers and supervisors on the EEO complaint process and ADR services.

• Ensures VA compliance with final decisions on EEO complaints and settlement agreements.• Coordinates the receipt and referral of allegations of discrimination raised by Veterans with respect to

key Federally conducted or Federally assisted programs and activities.

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VA Learning University (VALU)MissionProvide enterprise-wide, competency-based workforce development for VA employees and leaders.

Functions and Tasks • Develops strategic leaders for a 21st Century VA. • Enhances the skills of employees to contribute to organizational performance. • Manages VA non-clinical training evaluation and accreditation. • Operates and sustains state-of-art learning delivery systems, tools, and applications.• Tracks performance and manages the evaluation/assessment process for Human Capital Investment Plan

(HCIP) training and development initiatives.• Develops and manages outreach and communications to employees on training and development

opportunities.• Provides career mapping and development services through MyCareer@VA.• Operates the VA-wide Pathways Program Office for the President’s Pathways Initiative• Develops competency models for occupational fields and determines skills gaps which training can address• Provides educational opportunities via academic partnerships• Leverages existing training organizations (i.e. VHA’s Employee Education Services, OIT’s IT Academy, HR

Academy, etc.), to provide centralized availability, standardization, policy development and organization of training with a decentralized execution

• Talent Management System (TMS)

15



Veteran Employment Services Office (VESO)

MissionDevelop and implement innovative and comprehensive programs, procedures and services to support federal Veteran recruitment, and VA retention and reintegration

Functions and Tasks • Manages the VA for Vets program to facilitate the recruitment, retention, and reintegration of Veterans

at VA. • Develops and manages communications to build awareness and advise Veterans and hiring managers

of VESO non-competitive hiring options and VA for Vets programs and services.• Provides consultative services for VA and other federal agencies on Veteran employment policy, the

appropriate application of Veterans preference, and the use of special hiring authorities to increase the number of Veterans in the civilian workforce.

• Manages a cadre of Veteran Employment Specialists, HR Staffing specialists, and Deployment and Reintegration managers across VA to recruit, retain, and reintegrate qualified Veteran talent at VA.

• Assists Veterans in preparing resumes and completing employment application packages. • Develops strategies to retain the VA Veteran population. • Oversees Uniformed Services Employment and Reemployment Rights Act (USERRA) compliance and

case management for the Department.

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Operations Support Staff FunctionsMissionExecute HR&A business management practices that enable HR&A to deliver human capital services to the Department and support the accomplishment of the MyVA vision.

Functions and Tasks • Orchestrates and synchronizes HR&A support to the MyVA planning. • Provides strategic planning; budget and resource management; and program management and

acquisition support.• Monitors, evaluates and reports on organizational and program performance to enable leaders to make

data-driven decisions, strengthen accountability and facilitate a culture of customer-service.• Develops and maintains financial processes and capabilities to align the Operating Plan for the HR&A-

Human Capital Investment Plan (HCIP) with planning, programming, budget and execution.• Manages, facilitates and provides oversight for HCIP acquisition efforts and strategy.• Coordinates HR&A Conference Certifying Official (CCO) review processes and data call responses to

Training Support Office.• Provides human resource communications to HR&A employees and HR professionals across the

Department.

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FY16 Current and Planned Projects

18



FY16 HCIP Portfolio (Planned Projects)

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VALU (continued)Information & Technology Training ProgramStrategic Policy and Planning in Partnership with Non-Clinical Technical Skills and Competency Veterans Benefits Skills and Competency National Cemetery Professional Skills and Customized Learning Solutions/Design and Supervisory and Management TrainingTraining Evaluation and Quality AssuranceCorporate and Executive Development TrainingiContent ProcessingeLearningAll Employee Competency Development ProjectHuman Resources Training ProgramCorporate and Executive Development TrainingTMS Transition Planning

Learning Management SupportEmployee Development Management508 ComplianceForesee

VA Acquisition Academy

Leadership Development Portal (LDP)

Personnel Security and Suitability (PSS)Leadership InfusionLeadership Development Process Strategic Support Pathways Program - Mentoring ProgramCompetency Training Implementation Program - Design and Development Program - Video Competency Training Implementation Program -

CSEMOSES Collaborative WebsiteBusiness Process/Systems ArchitectSES Retirement SeminarsSES Performance ManagementSenior Executive Talent Management SystemAutomated Performance Management ToolSenior Executive CoachingScanning Project

HRAAcquisition SupportStrategic Communications SupportMyVA Support/Corporate Analysis AssessmentPMO Oversight and Program Management Support Organizational PerformanceCorporate Analysis and Management Analysis

Business Management Analysis ToolPortfolio Management

LMRLabor Management Relations Training

Labor Management Forums

ODI

National Diversity Internship (NDIP)WRP Centralized FundRA Centralized Fund

OAPersonnel Accountability SystemAdministrative InvestigationCentralized Workers' Compensation ProcessingWorkers' Compensation Conferences

OHRMHR Academy - ITWDHRA AcademyHR Consulting ServiceICARE - Secretary's Honor AwardsICARE Employee Engagement & Communication ServicesEmployee EngagementWorkforce PlanningHR Academy Blackboard Licensing

VALUMyCareer@VAFinancial Management Training in Partnership with OMCEDB CoursesProfiles in Leadership – Programs of Study (POS)Leadership VA (LVA)Leadership Competency Assessment (LCA) Program

Virtual Aspiring Leaders Program (VALP)TMS TrainingExecutive and Senior Leader Development ProgramLCMS Support

Pathways

VALU Strategic Communication

Training RequirementsOperations SupportTraining Assessments and ModelingLegal Training Program in Partnership with OGCFACA and Other Training Mandated by Congressional Safety Training Program



Acquisition POC

Office of Acquisition Operations (OAO)Customer Advocacy

[email protected]

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