Office of Enabling Technologies

Erik Hofer, Director11/1/2011

Purpose

• The Office of Enabling Technologies is responsible for the applied research and development of innovative IT solutions that support the research and education missions of the School.

• OET leverages leading-edge information and communications technologies to deliver strategic benefit and competitive advantage via new or enhanced programs and services by balancing producer-push and consumer-pull.

Products and Services

• Primarily a project-driven organization• Core services / capabilities include

– Technical development and integration– Analysis of social factors in work– Policy analysis and development– Publishing support– Communication and coordination– Collaboration

• Evaluation-driven

Customers

• Faculty and staff in nearly all UMMS Departments

• Mix of internally and externally funded projects– Hewlett Foundation, Gates Foundation,

National Science Foundation• External partners:

– University Library, School of Information– Universities and non-profits worldwide

Staffing Trends

2009 2010 201112 13 13

FTE Head Count

No immediate plans for future growth.

Incorporation of IT staff from existing programs was a driver of recent historical growth.

Current Tactical Initiatives

• Create the ideal patient care experience– Mobile Applications (Destinations Program)

• Engage in groundbreaking discovery and innovative collaboration

– NCRC AV, Social studies of science, Collaborative Tools, Research Analytics

• Cultivate an interdisciplinary, continuous learning environment– Status boards, Open.Michigan, Learning Management tools

• Promote diversity and cultural competency among faculty, staff and students– Studies of international collaboration, African Health OER Network,

• Attain market leadership in key areas– Health Sciences Publishing Service

• Translate knowledge into practices and policies that improve health and access to care– Open Policies Development, Participation in ECRIT WGs

• Generate margin for Health System investment

Mobile

mobile applications dashboard

also: Real-time Patient Recovery

Real-time use of

metrics

Opportunities for Collaboration & Synergy

• Some questions:– How can we better engage with

UMMS units in raising awareness of new technology opportunities?

– How can we raise the profile of our engagements with individual faculty?

Thank You

Appendix

• Organizational Structure• Key Performance Indicators• Benchmarked Data and Performance

Organizational Structure

Key Performance Indicators

• Top five indicators include:– Site/application use metrics – Process data (Agile, Basecamp project management

system)– Ticketing (Jira)– Customer feedback, project inquiries – Employee satisfaction and engagement

• Also review financials, project flow on a regular basis

Benchmarked Data and Performance

• IT is organized very differently across peer institutions, making direct benchmarking extremely difficult.

• There are not direct peers to benchmark against for the applied research and development mission of the Office of Enabling Technologies, but our peer institutions perceive our capability to be a strategic advantage.