office management: how to create a positive work environment lois l. bready, m.d. associate dean for...
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Office Management:Office Management:How to Create a Positive Work How to Create a Positive Work
EnvironmentEnvironment
Lois L. Bready, M.D.Lois L. Bready, M.D.
Associate Dean for Graduate Medical EducationAssociate Dean for Graduate Medical Education
Professor & Vice Chair, Dept of AnesthesiologyProfessor & Vice Chair, Dept of Anesthesiology
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Who and what do you have to Who and what do you have to manage?manage?
What are the challenges? What are the challenges?
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place – for YOURight place – for YOU Is this setting a good fit? Is this setting a good fit? Is it Is it stillstill a good fit? a good fit?
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right attitudeRight attitude Be positiveBe positive
• You can control your moodYou can control your mood Change is certainChange is certain
• Figure out how to really make change an opportunity Figure out how to really make change an opportunity If you are in charge, you are in chargeIf you are in charge, you are in charge
• The outcome is your responsibilityThe outcome is your responsibility• Don’t blame, and Don’t blame, and dodo give credit give credit• Dress, act, talk, and email like a person in chargeDress, act, talk, and email like a person in charge• Be the kind of boss you would want to haveBe the kind of boss you would want to have• Maintain professional boundariesMaintain professional boundaries
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right boss(es)Right boss(es) PrincipledPrincipled VisionVision Communication stylesCommunication styles SupportSupport
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right boss(es)Right boss(es) Manage up Manage up
• Understand expectations & meet themUnderstand expectations & meet them• ListenListen• HelpHelp• Stay organizedStay organized• Meet regularly, make an agenda, take notesMeet regularly, make an agenda, take notes• Forewarn of troubleForewarn of trouble• Ask for inputAsk for input• Be value-addedBe value-added• Don’t create problemsDon’t create problems
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right people working for/with you - 1Right people working for/with you - 1 Bus conceptBus concept Hire them and/or already in placeHire them and/or already in place
• Communicate clear expectationsCommunicate clear expectations• Delegating and checkingDelegating and checking
Starbucks approach – and writtenStarbucks approach – and written Timeframe for draftTimeframe for draft Expected product’s format, style, etc.Expected product’s format, style, etc. Email is wonderful (keep hardcopies)Email is wonderful (keep hardcopies)
• Develop your peopleDevelop your people
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right people working for/with you – 2Right people working for/with you – 2 Giving feedback on performanceGiving feedback on performance
Use Outlook for remindersUse Outlook for reminders
• At assessment points, check progressAt assessment points, check progress• Midcourse corrections if needed Midcourse corrections if needed • Don’t micromanageDon’t micromanage• Ensure enough time & toolsEnsure enough time & tools• Software classes (excel, powerpoint, etc) Software classes (excel, powerpoint, etc) • Keep notes for progress, staff evalsKeep notes for progress, staff evals
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right people working for/with you – 3Right people working for/with you – 3 Giving feedback on performanceGiving feedback on performance
• Ego sandwichEgo sandwich1.1. What meets/exceeds expectationsWhat meets/exceeds expectations
2.2. What needs to be improvedWhat needs to be improved
3.3. Expression of confidence Expression of confidence
• Set next assessment pointSet next assessment point• Give appropriate credit for work doneGive appropriate credit for work done
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Don’t be excessively stupid.Don’t be excessively stupid.
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right goalsRight goals Knowledge is powerKnowledge is power
• Must, want, wishMust, want, wish Be proactive – educate your boss(es)Be proactive – educate your boss(es) Introduce goals so that you have Introduce goals so that you have alignment alignment
of missionsof missions• What has to be done anyway – be evaluated onWhat has to be done anyway – be evaluated on
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right time commitmentRight time commitment How are you & your staff spending time?How are you & your staff spending time?
urgent
important
D, R, V
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right time commitmentRight time commitment Re-evaluate annuallyRe-evaluate annually AdjustAdjust
• ResponsibilitiesResponsibilities• CompensationCompensation• Assistant(s)Assistant(s)
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right place
Right boss(es)
Right goals
Right attitude
Right people
Right time commitment
Right rules & tools
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right rules & toolsRight rules & tools• Know the regulations Know the regulations
Are you making hiring/firing decisions?Are you making hiring/firing decisions?
• Get help – legal, EEO, HRGet help – legal, EEO, HR Department AdministratorDepartment Administrator Well organized documentation is goodWell organized documentation is good
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Right rules & toolsRight rules & tools• Hire intelligentlyHire intelligently
Office Management:Office Management:How to Create a Positive Work EnvironmentHow to Create a Positive Work Environment
Questions/discussionQuestions/discussion