office 365 deployment lessons from the field: the good, the bad and the ugly glen gooda senior...
TRANSCRIPT
Office 365 Deployment Lessons from the Field: The Good, the Bad and the UglyGlen GoodaSenior Consultant
OSP334
Session Objectives and Takeaways
Session Objective(s): Apply proven techniques to maximise deployment project success.Provide a list of Resources for you to monitor given the fast pace of movement in Office 365
Key TakeawayMaking use of the Office 365 Communities, Premier Support and deployment guides will improve your chances of leading a successful deployment
The stories you are about to hear are true, from Microsoft Services global deployments with our Enterprise Customers…
Collated into these three scenarios…..
Disclaimer
The good… The bad… …and the Ugly
Quick Questions……
Office 365 : Who is…….
A Thinking of deploying
B Currently deploying
C Has deployed
D None of the above
Quick Questions……
How often does the Office 365 service get updated?
A Once a month
B Every 90 days
C Every 2 -3 years
DNever – Why change a good thing?
MinorUpdates
MajorUpdates
The Bad…
Enterprise Design
Lots of choices….. Simple co-existence, Cloud IDs…. On-premises, hybrid, all cloud… ADFS…. DirSync… Where to begin??
Working with multi-nationals
Multiple Outsourcers Highly Complex Environment Multinational does not equal to a large project team… Also does not equal to a skilled team
Deployment vs. POC?
Do you have buy in from BU’s to deploy. Is deployment shifting to a PoC? Does Corp IT know what’s the case on the ground, site
readiness? PF’s, Networking, Desktop’s, User Profiles?
Tenant sizing Setup Process Existing FOPE customer Rename the tenant Need a lab environment?
Turning the bad to good..
Great Support from Premier, a Partner or Microsoft ServicesA Skilled Consultant with previous experience rolling out Office 365 can really save the day!
Well Managed EngagementManage Change Requests. Call this out in internal meetings. Good representation from senior execs.
The Ugly…
Lack of identified SMEs
Networking, AD, Messaging, ADFS, Security, Helpdesk etc. No Deployment Project Manager or program Manager No clear Executive Sponsor
Company communications
Authentication change for Outlook Clients New URLs, settings and capabilities Internal stakeholders, and disaster response teams
How ugly is your baby?
Going Office 365 does not resolve a Basic / fighting fires environment…. It can exacerbate it
Customer Maturity to Accepting Change in the Service. i.e. Its never seamless….
Service readiness
It’s a Service versus a Product Re-Educate yourself and be prepared to adopt a much
faster rate of change than you may have been accustomed to
Turning the ugly into pretty
CommunicationsDon’t alarm the end users… sell them the benefits
Issue managementIssues should be discussed internally first, decide whether the problem is internal (e.g. firewall, proxy, ISP, client, end user training) or an Office 365 service issue.
Consider this as a major projectThis project is likely to touch many, if not all, users in the organisation… Engage the right resources and dedicate them to the project to ensure its success.
10
Onboarding Milestones at a GlanceCu
stome
r Rea
dines
s
Plan user identity and account provisioning
Infras
tructu
re
Migration Complete
Weeks 3
Review customer
infra-structure
Plan on-premises infrastructure and hardware requirements
Validate solution
alignment
Migration schedule
Checkpoint 1 Checkpoint 2
Planning Complete
Preparation Complete
Checkpoint 3
Production user pilot
Velocity mailbox migrations
Plan network configuration and bandwidth requirements
Run Office desktop setup, deploy client updates
Migration planning
License validation
Customer kickoff meetingProject team defined
Email migration and coexistence tested and validated .
Customer readiness continues
Migration completed
On-premises deprovisioning
defined
Plan client operating systems and client applications
Plan for email coexistence and mail-enabled apps
Network configuration and bandwidth updates
Review Active
Directory
Service configurations
Service desk trainingUser and admin trainingCommunication strategy
Verify domains, remediate Active Directory and DirSync errors
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The Good…
Familiar with the O365 Service
Office 365 Service Descriptions provide descriptions for the components of the suite.
Microsoft Office 365 Deployment Guide (MODG) is intended to help you understand the requirements and workflows for on boarding your organisation to Microsoft Office 365 enterprise plans.
The Office 365 Service Alignment Indicator (OAI) tool can also help identify the specific areas where your business requirements do not align with the Office 365 service offering.
The Exchange Deployment Assistant to give a basis for ‘As Built’ type documentation
The Good…
Training, training, training…..Admins and users
Know what your current provisioning and de-provisioning processes are… Have they changed?
Do users understand Office applications? Are they getting a new version?
How will the Admin and Service Desk role change? What new skills do they need?
Get posters and quick start guides out – generate excitement
Communications before, during and after….
The Good…
Well defined requirements
Only implement features you really need
Clear understanding of whether Cloud IDs or Federated identities will be deployed
Do you need co-existence and for how long?
Co-existence mail flow requirements clearly defined
Clear understanding on whether Directory Synchronisation will be deployed
A hybrid deployment with Exchange 2010 requires two CAS servers for load balancing and redundancy
Single Sign On requires two or more ADFS backend and proxy servers
The Good…
Well planned tenant from day 1
Will your trial tenant be converted into your production tenant or thrown away?
Carefully choose the tenant name as they will appear in Lync Invites and SharePoint There are no tools to rename or migrate data from one
tenant to another
If you have more than 50,000 objects connect Microsoft Support before signing up for a production tenant
Are you already using FOPE standard? Will you migrate the namespace to Office 365?
The Good…
Network ready to go!
All proxy servers and NAT devices identified and remediated
Access to manage internal and External DNS records Bandwidth upgrades implemented based on estimated
network loads The Microsoft Online Deployment Guide is your friend!
Adding a Domain to Office 365External DNS RecordsThird-party SSL CertificatesPorts and ProtocolsFirewall ConsiderationsProxy Device ConsiderationsWAN AcceleratorsHardware and Software Load-balancing DevicesInternet Bandwidth Planning
The Good…
Healthy and Clean Active Directory
All AD remediation that was identified by the Office 365 Deployment Readiness Tool (DRT has been completed
Do UPN’s need to be updated to externally routable namespaces? No [email protected]
All duplicate attributes remediated ProxyAddresses UPNs Primary SMTP addresses
The Good…
Mailboxes Prepped, users groups and ready to go..
Decisions made on large mailboxes – Delete / Archive / Migrate
Mailbox migration speed tested Small mailboxes <100MB Medium mailboxes 100-500MB Large mailboxes 500-1.5GB or above As latency increases mailbox migration throughput
slows Do you need regional MRS or Outlook Anywhere
endpoints?
Groups created for migration batches Geographical Business Unit Based on relationships
Manager and PA Generic Helpdesk mailbox and Service Desk staff
The Good…
Migration Method Selected
Existing organisation Number of mailboxes to migrate
Do you want to maintain mailboxes in your on-premises organisation?
Deployment option
Exchange 2010, Exchange 2007 or Exchange 2003
Less than 1,000 mailboxes
NoCutover Exchange migration
Exchange 2007 or Exchange 2003
No maximum YesStaged Exchange migration or hybrid deployment
Exchange 2010More than 1,000 mailboxes
No Hybrid deployment
Exchange 2010More than 1,000 mailboxes
Yes Hybrid deployment
Office 365 for professionals and small businesses
Fewer than 50 * Not applicable **Cutover Exchange migration
Live@edu No maximum YesStaged Exchange migration or IMAP email migration
Exchange 2000 Server or previous versions
No maximum Yes IMAP email migration
Non-Exchange on-premises messaging system
No maximum Yes IMAP email migration
The Good…
Hybrid Mode well planned
Hardware sizing based on current usage profiles and ordered
High Availability requires 2 x Exchange 2010 CAS/HT Servers and a load balancer Redundant ADFS configuration
Third party certificates bought and ordered
Directory Synchronisation healthy
Trust has been established with the Microsoft Federation Gateway: http://technet.microsoft.com/en-us/library/dd335198.aspx
All required SMTP domains have been verified in Office 365
Exchange Web Services have been published on premises: http://blogs.technet.com/b/exchange/archive/2010/07/16/3410408.aspx
Exchange Server 2010 (SP2) license for Hybrid deployment: http://www.microsoft.com/exchange/en-us/licensing-exchange-online-email.aspx
The Good…
Computers patched and apps tested
Healthy and reliable software delivery mechanism e.g. SCCM
Mail enabled applications identified and tested
Line of business applications tested
Computers pre-emptively updated with Software and web browser requirements for Office 365
May have enlisted the help of Desktop Deployment Planning Services (DDPS)
Software Assurance Planning Services Provider website
The Good…
Exchange Server Side Apps Understood&Remediated
Common server-side applications include: Mobile device synchronization services, such as
Research in Motion BlackBerry® Enterprise Server Inbound/outbound Fax solutions Message Scanning, Hygiene solutions Data Leakage protection solutions Mail Routing extensions
What about Multi-function devices?
What about bulk mailing applications?
The Good in a nutshell
Organisations that succeed • See email as a business critical app• Realise it’s a major project, not just a
mailbox move• Assign the necessary resources to the
project• Have a great understanding of the Service
Descriptions• Have an awesome communications and
training strategy aligned with the migration schedule
• Have selected options that work for them• Single Sign On Vs Cloud IDs• Hybrid Vs Simple
• Engaged with a Microsoft Cloud Delivery Executive
• Used Cloud Vantage to the fullest extent possible
MICROSOFT CONFIDENTIAL – INTERNAL ONLY
In Review: Session Objectives And TakeawaysSession Objective(s): Apply proven techniques to maximise deployment project success.Provide a list of Resources for you to monitor given the fast pace of movement in Office 365
Key TakeawayMaking use of the Office 365 Communities, Cloud Vantage, Premier Support and deployment guides will improve your chances of leading a successful deployment
Related Content
OSP331 – Office 365 Voice of the Customer
Exchange Deployment Assistant http://technet.microsoft.com/en-au/exdeploy2010/default.aspx#Index
OSP212 – Introducing Office 365 for Enterprises
OSP224 – Office 365 Identity Federation Technology Deep Dive
EXL311 – Exchange Server 2013 Architecture Deep Dive
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be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS
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