ocular dialect

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© 2014 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL “These lovely lamps, these windows of the soul.” -Guillamme de Salluste

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Page 1: Ocular Dialect

© 2014 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

“These lovely lamps, these windows of the soul.” -Guillamme de Salluste

Page 2: Ocular Dialect

© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

65-93%meaning derived from nv communication

Page 3: Ocular Dialect

© 2014 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

30-60%normal levels of eye contact (aka mutual gaze)

Page 4: Ocular Dialect

4© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Cooperative Eye Hypothesis

sclera facilitates stronger communication

Page 5: Ocular Dialect

5© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Why is eye contact so important?

recognizable social meanings

Page 6: Ocular Dialect

6© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Why is eye contact so important?

emotional context

Page 7: Ocular Dialect

7© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Why is eye contact so important?

perceptions of intelligence, competence, attractiveness, confidence, etc.

Page 8: Ocular Dialect

© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

eye behaviors learned & innate

Page 9: Ocular Dialect

9© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Learned

eye aversion as a sign of respect

Page 10: Ocular Dialect

10© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Innate

eye blocking = universal

Page 11: Ocular Dialect

11© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Innate

pupil dilation is a sign of the autonomic nervous system revving up

Page 12: Ocular Dialect

12© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Innate

extended direct gaze activates the amygdala (and can induce anxiety)

Page 13: Ocular Dialect

13© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Innate

gaze aversion improves cognitive processing during “high load” periods

Page 14: Ocular Dialect

14© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Tips

Page 15: Ocular Dialect

15© 2014 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Eye contact & You

Amount of eye contact given by a public speaker affected audience members perceptions. When speakers engaged in high levels of eye contact, they were rated more favorably. (Beebe 1974)

Page 16: Ocular Dialect

16© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Tips

facing large audiences make eye contact with the center and corners of the room.

Page 17: Ocular Dialect

17© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Tips

Page 18: Ocular Dialect

18© 2015 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

Tips

Page 19: Ocular Dialect

© 2014 MERKLE. ALL RIGHTS RESERVED. CONFIDENTIAL

“The eyes of men converse as much as their tongues, with the advantage that the ocular dialect needs no dictionary, but is understood the world over.” – RWE