Inside this issue...}President’s Message 2

}Employee Profile: Meta Kent 3

}Health Focus: Life’s Simple Seven 7

}Fish Fry Photos 8

}Cal-Ore Working with Curry Health 10

}Upcoming Events/ Calendar 12

Cal-Ore Life Flight541-469-7911

www.cal-ore.com

SUMMER 2010Main Office

P.O. Box 1986 • 311 Cove Road Brookings, OR 97415

541-469-7911 www.cal-ore.com

Airport Office 202 Dale Rupert Road

Crescent City, CA 95531 707-465-3804

President & CEO Dan Brattain

General Manager Joe Gregorio

Corporate Treasurer Kathy Brattain

Chief Pilot Bob Walker

Director of Maintenance Bob Bareggi

Chief Flight Nurse Kathy Ottenbreit

Marketing & Community Relations Darryn Ballance

Office Manager/Human Resources Meta Kent

Ground Ambulance Supervisors Debbie Andresen, Training Officer

Cary Hill, Lisa Scherbarth, Steve Stevenson

Line Service Manager Mark Weaver

Office Supervisor/Patient Accounts Elaine Kennedy

Airport Customer Service/Hertz Mgr. Sue Bareggi

Newsletter Editor Darryn Ballance

To submit content for consideration, please email: darryn@cal-ore.com or call

541-469-7911 xt. 110

Newsletter Design & Printing Tiffany Hicks • Cornerstone Graphic Design

541.412.9709

August 18 5:30pm – FREE Bowling at Azalea Lanes 25 5pm – CPR @ Brookings Conference Room

September 1 5pm – CPR @ Brookings Conference Room 6 Labor Day 15 5:30pm – FREE Bowling at Azalea Lanes 19 10am-4pm – Cal-Ore Jet Boat Trip 22 5pm – First Aid @ Brookings Conference Room

October 6 5pm – CPR @ Brookings Conference Room 20 5:30pm – FREE Bowling at Azalea Lanes 27 5pm – First Aid @ Brookings Conference Room 31 Halloween

Calendar of Events

Cal-Ore employees can access the Company’s monthly calendar and training schedule in the employee section of our website.

In the EMS field, all providers depend on some specific men and women who perform a vital function and really do not receive much credit. Who are these highly skilled and dedicated people? They are the Emergency Dispatchers! When help is needed, it all starts with them: they are directly responsible for making sure that the proper resources are directed to each request.

Our company uses the Dispatch services of the Curry County Sheriff, Brookings Police, City Ambulance of Eureka, and, the Del Norte County Sheriff ’s office. Both the Curry Sheriff and Brookings Police Departments handle all of our ground ambulance 911 calls. In our case, they handle over 3,000 calls per year and do so with professionalism, compassion, and know-how.

City Ambulance provides the coordination of our medical flight requests and performs the valuable function of tracking our aircraft, once on a mission, in accordance with FAA regulations. This requires them to field check-in calls with the pilot on each leg of the flight and track their progress. Thus, one flight can involve many separate communications depending on the number of legs required to complete the mission.

The Del Norte Sheriff ’s office will assist us when we are on a mutual aid stand-by in Del Norte County and assists us time to time with various emergency needs in Del Norte County.

These skilled individuals have also saved many lives assisting by-standers or family members on the phone with emergency first-aid or CPR, and are always making quick decisions to get help to the people in need as efficiently and expeditiously as possible.

So the next time you get a chance, thank these professional individuals– without them, our EMS system would not work!

Sherriff’s Dispatch ▲ ▼ Tracy LeJuene - Brookings Dispatch

DISPATCHERS: THE UNSUNG Heroes

City Ambulance Dispatch

D V H W H S W R H E E J X W I F P P H Q Z I F L I G H T E S R G O W A F A X N M C X S W P L Y P L Y I W J O C R P P N O G S K P B I N U I O W F Q I A M Y K H X N Y U Q A P G E C N R Y N M M S X B L G I R S Q G T U P O V F E E I T Z V C I F N F W D A Z C C P X J D T D S T O L I P I L W X M P U H T D I E E N N E Y E H C A R P Z Y O O P E C A Z M H I X S T I W R S T S E E P Z R R B U I J L R N B J U T V A L C L M V F R O N J R M E P E G N S M A F R P H K F D M P Q F I P S S U C S V C E E E S T K G L C A T P Y B R V D Q I L J C T U S Y J H N A R A W S O R X R S Q A U K Y O J V K P P M Z E P G Z I

CAMTSCheyenneDispatcher Fish FryFlight NurseHelicopter

ParamedicPatientPilotSafetySprinterTraining

CAL-ORE WORD SEARCH

2

Thank goodness summer is finally here! It has been a long, wet, winter and spring, the likes of which we have not seen for several years. We know we needed it, but did it all have to come at once?

As I write this, we have already made great strides toward another successful year:

•OurairambulanceoperationsreceivedreaccreditationthroughCAMTS.Thiswasduetothe continued hard work by all our employees - what a great job you do!

•MarkandtheLineServicecrewattheairportpassedtworecentfuelqualityauditswith United/SkyWest Airlines and Exxon Mobil, receiving very high scores.

• Afteralotofhardwork,JoehascompletedthenewMassCasualtybuspurchasedfromTualatinFire.Herecentlyreceived avisitfromtheFederalProjectOfficerfromWashingtonD.C.,aswellastheProjectOfficerforOregon’sHPP(Hospital Preparedness) program to look at the vehicle. They were both very impressed with how the vehicle is set up and the work that we do.

• Trainedandcertified35OregoncertificatedFirstResponderswhoworkforourlocalfiredepartments

• Savedmanyliveswithoursuperiorgroundandairteams.Infact,Irecentlyreceivedaphonecallfromoneofthetopheart surgeons in the region, complimenting our staff on their life saving skills and measures taken.

• Trainedover1,000localcitizensandcaregiversthroughCPR,FirstAidandvariousmedicalclasses

• DonatedaretiredambulancetothelocalSearchandRescue

• Ofspecialnote,since1998,wehaverespondedtoapproximately38,000airandgroundrequests

— A Time of Reflection —

While we celebrate the successes, this year has also been a time of sorrow and reflection for some of us.

Most of you know that I lost both of my parents in February of this year - just one week apart. In fact, my Dad passed away on the morning of my Mom’s service. Many of you knew my parents, and also took care of them with their medical issues. To those of you who interacted with and helped them, a big thank you! They greatly appreciated everything you did for them. They constantly told me how appreciative they were for the help each of you gave them. Both of them were so impressed with your caring and concern. And, while I know that they were the boss’s parents, it reinforced to me what a great job you all do, evidenced by the kindness and skill that you demonstrated. My parents were so proud of Cal-Ore and what we do for the community and informed everyone they interacted with of their affiliation, “Our son and daughter-in-law own Cal-Ore!”

I also know, without naming names, that some of you have lost loved ones this year as well. I know first-hand that it is not easy and it has been very tough on you. While each week that passes gets slightly better, I find it comforting to keep my parents spirit ever present in my mind as I go about living day to day without them.

I would particularly like to thank my wife Kathy, for her strength and support during this tough time for me. The cards, letters, flowers, donations in their memory, phone calls, and little comments that many of you have made, have really helped me get through this. Thank you!

— Moving Forward —

My parents were not ones to look back too far and always looked ahead. With that philosophy, we have a lot of great work ahead of us and of course some challenges. But, I cannot imagine a better group of people to work with or communities to serve.

Enjoy the summer, be safe and never forget to spend that little extra time with family and friends since life has a way of changing very quickly.

– Dan

Dan BrattainCal-Ore Life Flight

President

President’s Message

11

Cal-Ore Life Flight’s Training Institute is certified by the American Heart Association, EMS Safety Services and National Association of EMT’s. We provide in-house training for our medical staff as well as the general public. Our instructors are experienced EMS professionals using state of the art equipment to train staff from fire departments, physician and dental offices, hospitals, nursing homes and child care facilities. Classes include:

• CPR/AED/First Aid (Community and BLS for the Healthcare Provider) • ACLS • PALS • AMLS • PHTLS

Cal-Ore has trained approximately 4,000 people in three counties in the past two years.

CAL-ORE LIFE FLIGHT

Training Institute

Dear George and Mark:

... Ricki Bostwick and wife gave me permission to talk with you, and by the way, they were thrilled to get your letter and we are all thrilled with the care you were able to render them during Rickie’s cardiac arrest while vacationing over in Gold Beach, Oregon back in April 2010.......we are all very appreciative of your efforts.

Sincerely,Brian W. Gross, MD, FACC BWG/mm

You have obviously performed honorably with a great deal of compassion and love for the sick and the injured. You have also...oops...what’s this?... (tsk tsk) Your patient billing forms were woefully inadequately documented.

A little creative thinking can have a big impact in a small community. Cal-Ore Life Flight and Curry Hospital recently put their heads together and found a creative solution to improve healthcare delivery to Curry County residents while maintaining cost efficiency.

In March 2009, Curry Hospital contracted with Cal-Ore Life Flight to provide one Paramedic or Emergency Medical Technician (EMT), to assist in the hospital’s emergency room, from 10am – 8pm, daily. Cal-Ore’s medical staff is available to Curry Hospital when not responding to calls or completing assigned duties. The hospital is also able to request additional staff if needed, 24 hours a day.

This arrangement has allowed both companies to amortize labor costs more effectively. The EMT’s also benefit by being able to practice some of their pre-hospital training in a clinical environment, working side by side with Curry Hospital’s professional medical staff and doctors.

“While many hospitals own and operate their own ambulance

service, it is unique for a hospital to contract for emergency department labor services with a private ambulance company,” says Joe Gregorio, General Manager for Cal-Ore Life Flight.

Gregorio pointed out that the Gold Beach ambulance crews are stationed within 150 feet of Curry Hospital, 24 hours a day, and have a “lot of free time available due to low call activity.”

Cal-Ore owns and operates eight ambulances in Curry County and also provides air ambulance services to Curry, Del Norte, and Humboldt Counties along with other regional communities.

Curry Health Network operates a hospital in Gold Beach, and clinics in Brookings, and Port Orford. They recently announced plans to construct a new clinic and emergency department in Brookings.

“This is an excellent example of two entities working together to benefit each other and their community,” said Curry Health Network CEO, Bill McMillan.

Curry Hospital and Cal-Ore: Working Together

10 3

Employee Profile: Meta Kent

Meta Kent is the Office Manager at the Brookings Administrative Office and is also in charge of Human Resources for Cal-Ore. Most of you know who Meta is, even if you’ve never met her – she’s the person who answers your insurance, 401(k) and payroll questions.

Meta has held several interesting jobs, including car hop, roller skating instructor, and bottle hop (bonus points if you know what that is), but she got started in medical administration in 1963 at Ashland Community Hospital as a switchboard operator. Seven years later, she had climbed up the ladder to become Assistant Hospital Administrator, in charge of the day to day operations of the hospital. After having her second child, she decided to become a stay-at-home Mom. Well, that only lasted 12 days! After filling in until a permanent Director was hired for the hospital, she started working for an Orthopedic Surgeon. Over the next 22 years, she worked for various physicians and clinics in the Ashland area.

Meta and her husband Gary moved to Brookings in 1990 preparing to retire on the coast. She worked at Crescent City Internal Medicine and was instrumental in their establishing a Brookings office. When Macklyn House opened, she became their Program Director. Meta eventually retired to spend time building her and Gary’s house, but once it was finished she started to think “Now what?” She saw an ad for a part-time office position and thought it looked interesting. After finding out more about the position and being encouraged to apply, she was offered the job, in spite of being Dan & Kathy’s former neighbor! At first, she started out with fuel invoicing and some record keeping, but after seven years, she’s now in charge of payroll, human resources and overseeing the office staff. She loves working at Cal-Ore Life Flight, works for and with good people, and she also really likes her hours!

Meta and Gary will celebrate their 25th anniversary in October. They have a blended family of 5 children and 4 grandchildren. Meta’s a native Oregonian, somewhat of a rarity here in Brookings. In her spare time she enjoys quilting, reading and some golfing during her yearly trip to Sun River, Oregon and Yuma, Arizona to get out of the rain. She also likes to try her luck at the casino occasionally.

New Employees

Amanda Anderson Aircraft Mechanic

Jake Brattain EMT-B

Matt Isdell Line Service

Robert Kimball Pilot

Jessica Gregorio Airport/Admin Office

Cynthia StocktonEMT-1

Ryan Thomure RN

Scott Kinikin Line Service

By Tiffany VanMaren

Since the birth of our twins, I had found it difficult to find time to exercise while taking care of the kids full-time. I decided that I needed to set a huge goal and just make it happen. One of my best friends, who had never run before, trained and ran a half-marathon last fall. I found her very inspiring. At the time I had never run more than three miles.

Tim and I looked at a training program and agreed that now was the time to make my training a priority. I trained five nights a week after the kids went to bed. Tim helped pick up the slack around the house for the couple of hours a night that I was on the treadmill. The training was a great experience and I was surprised at how much stronger I felt every day. Every week there was a longer run and each week it was again, the longest I had ever run!

We traveled to Reno for the half-marathon and I arrived feel-ing great. Reno is a beautiful place and I ran 13.1 miles along the Truckee River, through the high desert with snow-capped

mountains all around me. It was a chilly morning and the run felt amazing. I had hoped to finish the run in less than four hours and couldn’t believe it when I finished in 2 hours and 39 minutes! I was truly overwhelmed at what a fantastic physical and emotional experience it was.

Tim and I both plan to run the Humboldt Redwoods Half-Marathon this fall and hopefully the full marathon in Reno next spring.

Setting a Goal and Going for It!

With courage you will dare to take risks, have the strength to

be compassionate, and the wisdom to be humble. Courage

is the foundation of integrity.

- Keshavan Nair

Cal-Ore’s new helicopter has been put to some good use since its purchase last December. The R-44 replaced the Company’s Hughes 300C that hadbeen owned for several years. While the helicopter is not used for patient transport, it has been made available to assist local law enforcement, Search and Rescue and other groups.

A few recent examples of the helicopter’s use:

February •TrackedandlocatedasuspectedarsonistinDelNorteCounty.

March •Assistedinthesearchofamissing4year-oldintheBrookingsarea. •ParticipatedintheTsunamiDisasterdrillinCrescentCity.

April •UsedtofilmacommercialinHumboldtCounty. •ProvidedridesforCurryHealthDistrict’sannualfundraiserauction winners.

May •AssistedDelNorteSearchandRescuetolocateasubmergedvehicleintheSmithRiver. •FlewlocaldignitariesaroundtheCrescentCityAirporttoprovideanaerialviewofthe Capital Improvement Projects •AssistedCurryCountySheriff ’sofficersinavehiclepursuituptheWinchuckRiver •Providedapproximately150ridesfortheAzaleaMemorialweekendcelebration

The helicopter is also frequently used to transport personnel and equipment and for overall logistics support.

Little Helo, BIG JOBS

Firefighters are often the first to arrive at the scene of a fire, car accident, or other catastrophe, but, other than basic CPR and first aid, many haven’t been trained to do things such as triage, administer oxygen, apply splints and immobilize a spine. Starting in January, volunteer firefighters throughout Curry County attended a 5-week course - two nights per week and 8 hours on Sunday - taught by Cal-Ore Life Flight Paramedic, Mandy Summers.

Cal-Ore Life Flight donated the instructor time and necessary equipment and supplies to teach the class. We also obtained a grant from Health Resources and Services Administration (HRSA) to pay for the books and a projector.

Thirty-five firefighters graduated after demonstrating their proficiency at five testing stations: spinal immobilization, oxygen administration, medical assessment, trauma assessment and bleeding & shock. “The course expanded their basic skills and has put them in a position to better help victims,” Summers said. “I’m very impressed with their success.”

Joe Gregorio, General Manager for Cal-Ore said “Curry County is fortunate to have a program like this in place. Right now, 60-70 percent of all our firefighters are certified. Most areas are lucky to have 20-30 percent participation.”

FIRST RESPONDER CLASS

4 9

Cal-Ore Life Flight recently received reaccreditation for their air ambulance operations through the Commission on Accreditation of Medical Transport Systems (CAMTS). CAMTS is dedicated to improving the quality of patient care and safety of the ambulance transport environment. An internationally recognized organization, CAMTS is ranked as the leader in establishing air ambulance standards over and above FAA, State and Federal regulations.

CAMTS has developed a set of standards that encompasses all medical aspects of patient care, aircraft operations, quality management, system safety, employee wellness, risk assessment, communications, and many related areas. To be CAMTS accredited, the company applying must demonstrate substantial compliance with these standards.

CAMTS surveyors spent two days completing an intensive site inspection of the company’s operations and interviewing staff, hospitals and other companies that regularly interface with Cal-Ore Life Flight. Prior to the visit, Cal-Ore was required to prepare and submit detailed documentation for the CAMTS Board of Directors review and assistance in developing the site visit plan. The Board of Directors then determined, based

on the surveyor’s report and submitted documentation, that Cal-Ore Life Flight continues to demonstrate their ability to deliver service in compliance with CAMTS high standards, and granted reaccreditation.

Of an estimated 500 air ambulance services system wide, Cal-Ore Life Flight is one of only 151 accredited services.

Cal-Ore President, Dan Brattain said, “Remaining CAMTS requires outstanding dedication, communication and teamwork from all of our employees and management. They believe that voluntarily exceeding the Federal, State and local licensing requirements is the best way to ensure we continue to provide exceptional patient care and safe operations.” Brattain went on to say how proud he is of Cal-Ore’s 70+ employees and their dedication to their work and their communities.

For more information, log on to camts.org or cal-ore.com.

Cal-Ore Life Flight

is one of only 151

accredited services.

Cal-Ore Receives CAMTS Reaccreditation

Save the Date!Company Jet Boat Trip

Sunday

September 19th, 2010

10am-4pm

CONGRATS

Jake!Jake Brattain recently

graduated from the

EMT program in

Portland, OR. He

passed his National

Registry Exam in July

and is now working

for Cal-Ore as an

EMT Basic.

I have been a Fireman/ Paramedic for 25 years from San Diego to Long Beach, CA. Your patient care, your pilot and your flight team are the best I have seen.” – Chase F., patient

8 5

Our Annual

Training & Fish Fry 2010

The day started with classes in Survival, Fire Extinguisher Operation, HazMat, & Ground Ambulance Safety. In the afternoon, more employees and family gathered at the

Cal-Ore Hangar to enjoy the annual fish fry and tri-tip and show off their

culinary skills with delicious potluck dishes.

People often ask me if I have a hobby—what I do when I’m not flying. The answer is: I think about flying. I’m one of those people, you see, who gets paid to have fun.

IntheearlymorninglightofJune22ndIflewoff,headedforareunion of old friends in the Midwest—not in an airliner, mind you,withadrinkinonehandandamagazineintheother,butina2-seat,fabric-covered1946AeroncaChamp(asortofwinged Conestoga), with a throttle in one hand and a control stick in the other. And believe me, I’d rather spend 3 days threading the peaks, desert valleys, and military “restricted areas” of the Intermountain West than spend a single minute standing in a security line in my stocking feet.

Thiswouldbemy6thcrossingoftheRockiesinthisairplane,by various routes. This time across the dry valleys of northern Nevada,uptheI-80corridorthroughUtah,thennorthoftheGreatSaltLake,acrossthewindyfryingpanofsouthernWyoming, around the friendly mystery of Elk Mountain, and finallyastraightshotintotheheartlandofhome.Leglengthsvariedfrom1.3hrs.(BattleMountaintoWellsinNV)to3.5hrs.(ColbytoEmporiainKS)atanaveragespeedof88mph.Onatriplikethis,thesizeofone’sbladderisoftenmorelimiting than the capacity of the tanks.

Good charts and GPS have taken the guesswork out of navigation these days, leaving the mind free to wander and the eye free to examine the ever-changing landscape pulling softly below: Green and brown and gray and chalky white; tiny towns with their frantic ant-people in toy cars; columns of smoke and swirlsofdustfollowingthewind.Hand-shakesandhugs,smilesand stories at journey’s end. No harried agent; no screaming baby; no body search. No rush; no rails.

All-in-all, not a bad way to spend a vacation.

WHAT I DID ON MY SUMMER VACATIONbyEricJaderborg

So that’s your story, Dave?

by Bob Walker

I received a call from pilot Dave Ravetti,(hecomesupwithmore excuses to get off the schedule than most) saying he had twisted his knee getting away from a great white shark while scuba diving. When Dave arrived for a pilot meeting, he was greeted by the other pilots with a wheelchair and oxygen. Cal-Ore is a caring company and will go the extra mile to help a person complete their mission.

RECORD BREAKING MONTH! As we go to press– the ground ambulance record, standing since July 2006 AND June 2009’s air record were both exceeded this past July.

Congratulations on a job done well and, most importantly, SAFELY!

I have used Cal-Ore many, many

times – air ambulance also – you people

are nothing but the best. In times of stress and panic you always know how to act and what to say and do. Thank you so very much

for always being there for me.”

– Terry S., patient

HEALTH FOCUS:

Make a New Life Resolution withLife’s Simple 7. 7No matter what day it is, it’s never too late for all of us to make better choices for health and we invite you to start a new life resolution. All you need is a goal, a plan and the desire to live better. This is why we created My Life Check and the Simple Seven.

My Life Check was designed by the American Heart Association with the goal of improved health by educating the public on how best to live. These measures have one unique thing in common: any person can make these changes, the steps are not expensive to take and even modest improvements to your health will make a big difference. Start with one or two. This simple, seven step list has been developed to deliver on the hope we all have--to live a long, productive healthy life.

To find out where you stand with the Simple Seven, just take the My Life Check assessment. In a few minutes, you will know how you’re doing with each one of life’s simple seven; you will also get your own personal heart score and life plan. Your results will include seven recommended areas of focus and an action plan that is customized to your lifestyle and health outlook. Your last step is a promise: a resolution to make healthy positive changes step-by-step, for a long, healthy future.

Remember, you can stop heart disease before it even starts. Start small. And keep it simple. Make one change today and then you’re ready to make another. Before you know it you’ve stopped making poor choices, and started making life choices!

www.mylifecheck.heart.org

We encourage you to make positive daily decisions to improve your health. Your health has a major influence on your ability to perform your duties safely.

In supporting this effort, we have several wellness programs available including discounted gym membership arrangements in each community:

Brookings: Fitness at the Club - $26-$36/mo South Coast Fitness - 20% off annual rate

Crescent City: Del Norte Health & Fitness - $30-$25/mo depending on employee enrollment The Club - $35/mo if 6 or more employees join

6 7

“HeyBobby,what’s ‘rhabdomyolysis’ again?”

“HeyMatt,isdepolarizationofthecardiac muscle Phase 0 or Phase 1?”

“HeyOni,areyougoingtoeatthatlastpieceofpizzaorwhat?”

Last August, Matt Sponaugle, BobbyJohnson and Oni Shaw began theirParamedic training at the College of the Redwoods downtown campus in Eureka, California. Each week, the trio ventured south to attend class from 2:00 pm –9:30 pm on Friday and 9:00 am – 4:30 pm on Saturday. Often, they returned in time for one or more of them to get back on shift or on call for overnight coverage. In May, the three finished the classroom and clinical portion of their training, all towards the top of their class.

“It’s been great,” said Oni, “grueling, but great. We have had a huge advantage for a couple of reasons: the prior training we’ve received from Cal-Ore and the ability to act as EMT-Intermediates in the field during this didactic portion of the program. We’ve been able to use what we were learning in the classroom, in the field.”

After studying all week, the three would spend the 2-1/2 hour drive to Eurekaquizzing each other. “What we didn’tpick up individually,” commented Matt “wouldbecomeevidentwhenwequizzedeach other. I think we probably learned as much together during the drive as we did individually during the week.” He added, “The Company has beenincredibly supportive, helping with costs and transportation as well as modifying our work schedules to accommodate the schooling.”

In addition to 16 hours of classroomtraining every week, they each completed 200 hours of clinical training, mostof it at Sutter Coast Hospital in theEmergency Room, Respiratory Therapy, Obstetrics, Laboratory and the ICU.Operating Room time was spent at St. Joseph Hospital in Eureka, as werePediatric and the morgue requirements.

“Sutter Coast was great,” said Bobby. “They were very supportive and provided valuable insight into what we were doing. It added a lot to what we covered in class. Also, getting to work closely with the ER staff was tremendous, getting to know people individually, and seeing how the whole process works. We learned what we can do in the field that can have a positive impact on end care.”

“Even though the three of us got the glory for attending the class,” added Oni, “the whole process has been much bigger than we three. None of it could have happened as successfully as it did without the Company support, the staff at Eureka, the nurses, techs and doctors at the hospitals and our coworkers. We complained about not getting any time off for nine months, but it probably felt to all our coworkers as though they didn’t get any time off either. Curry General Hospital, althoughnot formallypartofthe California based program, was also huge in our training. The staff there has

taken the time to show us techniques, explain processes and participate in procedures, all of which has helped cement our education.”

Matt concurred stating, “Kelly and Doug (KellyWilson andDougBoileauof Arcata-Mad River Ambulance, the primary instructors of the program) gave us the foundation on which to build. At the same time, they provided anecdotal field experience and know-how to help us figure out how to apply the knowledge. Everyone at Sutter, St. Joe’s and CurryGeneral added to that foundation by providing clinical experience and advice. Now we take that foundation and start working with our preceptors to introduce the dynamic of putting it all to work in the field.”

Starting in June, the three EMT-Intermediates will begin internships with their EMT-Paramedic preceptors to complete480hoursoffieldtraining.“AsIntermediates, we have been using some of the advanced skills all along, such as starting IV’s, basic cardiac monitoring,certain medication administrations, etc.,” said Bobby. “Now we have the opportunity to work closely with experienced Paramedics to assimilate the new training and fine tune pre-existing skills. One of the best parts of this whole process is that even though we will feel like we are done with the training, we will just be starting. The learning never stops in emergency medicine!”

Matt, Bobby and Oni all want to add, “A humungous thank you to everyone… Kelly and Doug at Arcata – Mad River Ambulance,theParamedicsofHumboldtCounty (and elsewhere) who gave uptheir time, Dr. Kelsey, Vicki Gibney,Dan, Joe and the entire Cal-Ore staff,the staff at Sutter Coast, Curry General andSt.Joseph’shospitals,andourfriendsand families who last saw us in August of 2009.Holycow,itsuredoestakealotofpeople to grow a Paramedic!”

Submitted by Matt Sponaugle, Bobby Johnson and Oni Shaw

The Evolution of a

PARAMEDIC

“...the whole process has been much bigger than we three. None of it could have happened as successfully as it did without the Company support...”

HEALTH FOCUS:

Make a New Life Resolution withLife’s Simple 7. 7No matter what day it is, it’s never too late for all of us to make better choices for health and we invite you to start a new life resolution. All you need is a goal, a plan and the desire to live better. This is why we created My Life Check and the Simple Seven.

My Life Check was designed by the American Heart Association with the goal of improved health by educating the public on how best to live. These measures have one unique thing in common: any person can make these changes, the steps are not expensive to take and even modest improvements to your health will make a big difference. Start with one or two. This simple, seven step list has been developed to deliver on the hope we all have--to live a long, productive healthy life.

To find out where you stand with the Simple Seven, just take the My Life Check assessment. In a few minutes, you will know how you’re doing with each one of life’s simple seven; you will also get your own personal heart score and life plan. Your results will include seven recommended areas of focus and an action plan that is customized to your lifestyle and health outlook. Your last step is a promise: a resolution to make healthy positive changes step-by-step, for a long, healthy future.

Remember, you can stop heart disease before it even starts. Start small. And keep it simple. Make one change today and then you’re ready to make another. Before you know it you’ve stopped making poor choices, and started making life choices!

www.mylifecheck.heart.org

We encourage you to make positive daily decisions to improve your health. Your health has a major influence on your ability to perform your duties safely.

In supporting this effort, we have several wellness programs available including discounted gym membership arrangements in each community:

Brookings: Fitness at the Club - $26-$36/mo South Coast Fitness - 20% off annual rate

Crescent City: Del Norte Health & Fitness - $30-$25/mo depending on employee enrollment The Club - $35/mo if 6 or more employees join

6 7

“HeyBobby,what’s ‘rhabdomyolysis’ again?”

“HeyMatt,isdepolarizationofthecardiac muscle Phase 0 or Phase 1?”

“HeyOni,areyougoingtoeatthatlastpieceofpizzaorwhat?”

Last August, Matt Sponaugle, BobbyJohnson and Oni Shaw began theirParamedic training at the College of the Redwoods downtown campus in Eureka, California. Each week, the trio ventured south to attend class from 2:00 pm –9:30 pm on Friday and 9:00 am – 4:30 pm on Saturday. Often, they returned in time for one or more of them to get back on shift or on call for overnight coverage. In May, the three finished the classroom and clinical portion of their training, all towards the top of their class.

“It’s been great,” said Oni, “grueling, but great. We have had a huge advantage for a couple of reasons: the prior training we’ve received from Cal-Ore and the ability to act as EMT-Intermediates in the field during this didactic portion of the program. We’ve been able to use what we were learning in the classroom, in the field.”

After studying all week, the three would spend the 2-1/2 hour drive to Eurekaquizzing each other. “What we didn’tpick up individually,” commented Matt “wouldbecomeevidentwhenwequizzedeach other. I think we probably learned as much together during the drive as we did individually during the week.” He added, “The Company has beenincredibly supportive, helping with costs and transportation as well as modifying our work schedules to accommodate the schooling.”

In addition to 16 hours of classroomtraining every week, they each completed 200 hours of clinical training, mostof it at Sutter Coast Hospital in theEmergency Room, Respiratory Therapy, Obstetrics, Laboratory and the ICU.Operating Room time was spent at St. Joseph Hospital in Eureka, as werePediatric and the morgue requirements.

“Sutter Coast was great,” said Bobby. “They were very supportive and provided valuable insight into what we were doing. It added a lot to what we covered in class. Also, getting to work closely with the ER staff was tremendous, getting to know people individually, and seeing how the whole process works. We learned what we can do in the field that can have a positive impact on end care.”

“Even though the three of us got the glory for attending the class,” added Oni, “the whole process has been much bigger than we three. None of it could have happened as successfully as it did without the Company support, the staff at Eureka, the nurses, techs and doctors at the hospitals and our coworkers. We complained about not getting any time off for nine months, but it probably felt to all our coworkers as though they didn’t get any time off either. Curry General Hospital, althoughnot formallypartofthe California based program, was also huge in our training. The staff there has

taken the time to show us techniques, explain processes and participate in procedures, all of which has helped cement our education.”

Matt concurred stating, “Kelly and Doug (KellyWilson andDougBoileauof Arcata-Mad River Ambulance, the primary instructors of the program) gave us the foundation on which to build. At the same time, they provided anecdotal field experience and know-how to help us figure out how to apply the knowledge. Everyone at Sutter, St. Joe’s and CurryGeneral added to that foundation by providing clinical experience and advice. Now we take that foundation and start working with our preceptors to introduce the dynamic of putting it all to work in the field.”

Starting in June, the three EMT-Intermediates will begin internships with their EMT-Paramedic preceptors to complete480hoursoffieldtraining.“AsIntermediates, we have been using some of the advanced skills all along, such as starting IV’s, basic cardiac monitoring,certain medication administrations, etc.,” said Bobby. “Now we have the opportunity to work closely with experienced Paramedics to assimilate the new training and fine tune pre-existing skills. One of the best parts of this whole process is that even though we will feel like we are done with the training, we will just be starting. The learning never stops in emergency medicine!”

Matt, Bobby and Oni all want to add, “A humungous thank you to everyone… Kelly and Doug at Arcata – Mad River Ambulance,theParamedicsofHumboldtCounty (and elsewhere) who gave uptheir time, Dr. Kelsey, Vicki Gibney,Dan, Joe and the entire Cal-Ore staff,the staff at Sutter Coast, Curry General andSt.Joseph’shospitals,andourfriendsand families who last saw us in August of 2009.Holycow,itsuredoestakealotofpeople to grow a Paramedic!”

Submitted by Matt Sponaugle, Bobby Johnson and Oni Shaw

The Evolution of a

PARAMEDIC

“...the whole process has been much bigger than we three. None of it could have happened as successfully as it did without the Company support...”

8 5

Our Annual

Training & Fish Fry 2010

The day started with classes in Survival, Fire Extinguisher Operation, HazMat, & Ground Ambulance Safety. In the afternoon, more employees and family gathered at the

Cal-Ore Hangar to enjoy the annual fish fry and tri-tip and show off their

culinary skills with delicious potluck dishes.

People often ask me if I have a hobby—what I do when I’m not flying. The answer is: I think about flying. I’m one of those people, you see, who gets paid to have fun.

IntheearlymorninglightofJune22ndIflewoff,headedforareunion of old friends in the Midwest—not in an airliner, mind you,withadrinkinonehandandamagazineintheother,butina2-seat,fabric-covered1946AeroncaChamp(asortofwinged Conestoga), with a throttle in one hand and a control stick in the other. And believe me, I’d rather spend 3 days threading the peaks, desert valleys, and military “restricted areas” of the Intermountain West than spend a single minute standing in a security line in my stocking feet.

Thiswouldbemy6thcrossingoftheRockiesinthisairplane,by various routes. This time across the dry valleys of northern Nevada,uptheI-80corridorthroughUtah,thennorthoftheGreatSaltLake,acrossthewindyfryingpanofsouthernWyoming, around the friendly mystery of Elk Mountain, and finallyastraightshotintotheheartlandofhome.Leglengthsvariedfrom1.3hrs.(BattleMountaintoWellsinNV)to3.5hrs.(ColbytoEmporiainKS)atanaveragespeedof88mph.Onatriplikethis,thesizeofone’sbladderisoftenmorelimiting than the capacity of the tanks.

Good charts and GPS have taken the guesswork out of navigation these days, leaving the mind free to wander and the eye free to examine the ever-changing landscape pulling softly below: Green and brown and gray and chalky white; tiny towns with their frantic ant-people in toy cars; columns of smoke and swirlsofdustfollowingthewind.Hand-shakesandhugs,smilesand stories at journey’s end. No harried agent; no screaming baby; no body search. No rush; no rails.

All-in-all, not a bad way to spend a vacation.

WHAT I DID ON MY SUMMER VACATIONbyEricJaderborg

So that’s your story, Dave?

by Bob Walker

I received a call from pilot Dave Ravetti,(hecomesupwithmore excuses to get off the schedule than most) saying he had twisted his knee getting away from a great white shark while scuba diving. When Dave arrived for a pilot meeting, he was greeted by the other pilots with a wheelchair and oxygen. Cal-Ore is a caring company and will go the extra mile to help a person complete their mission.

RECORD BREAKING MONTH! As we go to press– the ground ambulance record, standing since July 2006 AND June 2009’s air record were both exceeded this past July.

Congratulations on a job done well and, most importantly, SAFELY!

I have used Cal-Ore many, many

times – air ambulance also – you people

are nothing but the best. In times of stress and panic you always know how to act and what to say and do. Thank you so very much

for always being there for me.”

– Terry S., patient

Cal-Ore’s new helicopter has been put to some good use since its purchase last December. The R-44 replaced the Company’s Hughes 300C that hadbeen owned for several years. While the helicopter is not used for patient transport, it has been made available to assist local law enforcement, Search and Rescue and other groups.

A few recent examples of the helicopter’s use:

February •TrackedandlocatedasuspectedarsonistinDelNorteCounty.

March •Assistedinthesearchofamissing4year-oldintheBrookingsarea. •ParticipatedintheTsunamiDisasterdrillinCrescentCity.

April •UsedtofilmacommercialinHumboldtCounty. •ProvidedridesforCurryHealthDistrict’sannualfundraiserauction winners.

May •AssistedDelNorteSearchandRescuetolocateasubmergedvehicleintheSmithRiver. •FlewlocaldignitariesaroundtheCrescentCityAirporttoprovideanaerialviewofthe Capital Improvement Projects •AssistedCurryCountySheriff ’sofficersinavehiclepursuituptheWinchuckRiver •Providedapproximately150ridesfortheAzaleaMemorialweekendcelebration

The helicopter is also frequently used to transport personnel and equipment and for overall logistics support.

Little Helo, BIG JOBS

Firefighters are often the first to arrive at the scene of a fire, car accident, or other catastrophe, but, other than basic CPR and first aid, many haven’t been trained to do things such as triage, administer oxygen, apply splints and immobilize a spine. Starting in January, volunteer firefighters throughout Curry County attended a 5-week course - two nights per week and 8 hours on Sunday - taught by Cal-Ore Life Flight Paramedic, Mandy Summers.

Cal-Ore Life Flight donated the instructor time and necessary equipment and supplies to teach the class. We also obtained a grant from Health Resources and Services Administration (HRSA) to pay for the books and a projector.

Thirty-five firefighters graduated after demonstrating their proficiency at five testing stations: spinal immobilization, oxygen administration, medical assessment, trauma assessment and bleeding & shock. “The course expanded their basic skills and has put them in a position to better help victims,” Summers said. “I’m very impressed with their success.”

Joe Gregorio, General Manager for Cal-Ore said “Curry County is fortunate to have a program like this in place. Right now, 60-70 percent of all our firefighters are certified. Most areas are lucky to have 20-30 percent participation.”

FIRST RESPONDER CLASS

4 9

Cal-Ore Life Flight recently received reaccreditation for their air ambulance operations through the Commission on Accreditation of Medical Transport Systems (CAMTS). CAMTS is dedicated to improving the quality of patient care and safety of the ambulance transport environment. An internationally recognized organization, CAMTS is ranked as the leader in establishing air ambulance standards over and above FAA, State and Federal regulations.

CAMTS has developed a set of standards that encompasses all medical aspects of patient care, aircraft operations, quality management, system safety, employee wellness, risk assessment, communications, and many related areas. To be CAMTS accredited, the company applying must demonstrate substantial compliance with these standards.

CAMTS surveyors spent two days completing an intensive site inspection of the company’s operations and interviewing staff, hospitals and other companies that regularly interface with Cal-Ore Life Flight. Prior to the visit, Cal-Ore was required to prepare and submit detailed documentation for the CAMTS Board of Directors review and assistance in developing the site visit plan. The Board of Directors then determined, based

on the surveyor’s report and submitted documentation, that Cal-Ore Life Flight continues to demonstrate their ability to deliver service in compliance with CAMTS high standards, and granted reaccreditation.

Of an estimated 500 air ambulance services system wide, Cal-Ore Life Flight is one of only 151 accredited services.

Cal-Ore President, Dan Brattain said, “Remaining CAMTS requires outstanding dedication, communication and teamwork from all of our employees and management. They believe that voluntarily exceeding the Federal, State and local licensing requirements is the best way to ensure we continue to provide exceptional patient care and safe operations.” Brattain went on to say how proud he is of Cal-Ore’s 70+ employees and their dedication to their work and their communities.

For more information, log on to camts.org or cal-ore.com.

Cal-Ore Life Flight

is one of only 151

accredited services.

Cal-Ore Receives CAMTS Reaccreditation

Save the Date!Company Jet Boat Trip

Sunday

September 19th, 2010

10am-4pm

CONGRATS

Jake!Jake Brattain recently

graduated from the

EMT program in

Portland, OR. He

passed his National

Registry Exam in July

and is now working

for Cal-Ore as an

EMT Basic.

I have been a Fireman/ Paramedic for 25 years from San Diego to Long Beach, CA. Your patient care, your pilot and your flight team are the best I have seen.” – Chase F., patient

A little creative thinking can have a big impact in a small community. Cal-Ore Life Flight and Curry Hospital recently put their heads together and found a creative solution to improve healthcare delivery to Curry County residents while maintaining cost efficiency.

In March 2009, Curry Hospital contracted with Cal-Ore Life Flight to provide one Paramedic or Emergency Medical Technician (EMT), to assist in the hospital’s emergency room, from 10am – 8pm, daily. Cal-Ore’s medical staff is available to Curry Hospital when not responding to calls or completing assigned duties. The hospital is also able to request additional staff if needed, 24 hours a day.

This arrangement has allowed both companies to amortize labor costs more effectively. The EMT’s also benefit by being able to practice some of their pre-hospital training in a clinical environment, working side by side with Curry Hospital’s professional medical staff and doctors.

“While many hospitals own and operate their own ambulance

service, it is unique for a hospital to contract for emergency department labor services with a private ambulance company,” says Joe Gregorio, General Manager for Cal-Ore Life Flight.

Gregorio pointed out that the Gold Beach ambulance crews are stationed within 150 feet of Curry Hospital, 24 hours a day, and have a “lot of free time available due to low call activity.”

Cal-Ore owns and operates eight ambulances in Curry County and also provides air ambulance services to Curry, Del Norte, and Humboldt Counties along with other regional communities.

Curry Health Network operates a hospital in Gold Beach, and clinics in Brookings, and Port Orford. They recently announced plans to construct a new clinic and emergency department in Brookings.

“This is an excellent example of two entities working together to benefit each other and their community,” said Curry Health Network CEO, Bill McMillan.

Curry Hospital and Cal-Ore: Working Together

10 3

Employee Profile: Meta Kent

Meta Kent is the Office Manager at the Brookings Administrative Office and is also in charge of Human Resources for Cal-Ore. Most of you know who Meta is, even if you’ve never met her – she’s the person who answers your insurance, 401(k) and payroll questions.

Meta has held several interesting jobs, including car hop, roller skating instructor, and bottle hop (bonus points if you know what that is), but she got started in medical administration in 1963 at Ashland Community Hospital as a switchboard operator. Seven years later, she had climbed up the ladder to become Assistant Hospital Administrator, in charge of the day to day operations of the hospital. After having her second child, she decided to become a stay-at-home Mom. Well, that only lasted 12 days! After filling in until a permanent Director was hired for the hospital, she started working for an Orthopedic Surgeon. Over the next 22 years, she worked for various physicians and clinics in the Ashland area.

Meta and her husband Gary moved to Brookings in 1990 preparing to retire on the coast. She worked at Crescent City Internal Medicine and was instrumental in their establishing a Brookings office. When Macklyn House opened, she became their Program Director. Meta eventually retired to spend time building her and Gary’s house, but once it was finished she started to think “Now what?” She saw an ad for a part-time office position and thought it looked interesting. After finding out more about the position and being encouraged to apply, she was offered the job, in spite of being Dan & Kathy’s former neighbor! At first, she started out with fuel invoicing and some record keeping, but after seven years, she’s now in charge of payroll, human resources and overseeing the office staff. She loves working at Cal-Ore Life Flight, works for and with good people, and she also really likes her hours!

Meta and Gary will celebrate their 25th anniversary in October. They have a blended family of 5 children and 4 grandchildren. Meta’s a native Oregonian, somewhat of a rarity here in Brookings. In her spare time she enjoys quilting, reading and some golfing during her yearly trip to Sun River, Oregon and Yuma, Arizona to get out of the rain. She also likes to try her luck at the casino occasionally.

New Employees

Amanda Anderson Aircraft Mechanic

Jake Brattain EMT-B

Matt Isdell Line Service

Robert Kimball Pilot

Jessica Gregorio Airport/Admin Office

Cynthia StocktonEMT-1

Ryan Thomure RN

Scott Kinikin Line Service

By Tiffany VanMaren

Since the birth of our twins, I had found it difficult to find time to exercise while taking care of the kids full-time. I decided that I needed to set a huge goal and just make it happen. One of my best friends, who had never run before, trained and ran a half-marathon last fall. I found her very inspiring. At the time I had never run more than three miles.

Tim and I looked at a training program and agreed that now was the time to make my training a priority. I trained five nights a week after the kids went to bed. Tim helped pick up the slack around the house for the couple of hours a night that I was on the treadmill. The training was a great experience and I was surprised at how much stronger I felt every day. Every week there was a longer run and each week it was again, the longest I had ever run!

We traveled to Reno for the half-marathon and I arrived feel-ing great. Reno is a beautiful place and I ran 13.1 miles along the Truckee River, through the high desert with snow-capped

mountains all around me. It was a chilly morning and the run felt amazing. I had hoped to finish the run in less than four hours and couldn’t believe it when I finished in 2 hours and 39 minutes! I was truly overwhelmed at what a fantastic physical and emotional experience it was.

Tim and I both plan to run the Humboldt Redwoods Half-Marathon this fall and hopefully the full marathon in Reno next spring.

Setting a Goal and Going for It!

With courage you will dare to take risks, have the strength to

be compassionate, and the wisdom to be humble. Courage

is the foundation of integrity.

- Keshavan Nair

2

Thank goodness summer is finally here! It has been a long, wet, winter and spring, the likes of which we have not seen for several years. We know we needed it, but did it all have to come at once?

As I write this, we have already made great strides toward another successful year:

•OurairambulanceoperationsreceivedreaccreditationthroughCAMTS.Thiswasduetothe continued hard work by all our employees - what a great job you do!

•MarkandtheLineServicecrewattheairportpassedtworecentfuelqualityauditswith United/SkyWest Airlines and Exxon Mobil, receiving very high scores.

• Afteralotofhardwork,JoehascompletedthenewMassCasualtybuspurchasedfromTualatinFire.Herecentlyreceived avisitfromtheFederalProjectOfficerfromWashingtonD.C.,aswellastheProjectOfficerforOregon’sHPP(Hospital Preparedness) program to look at the vehicle. They were both very impressed with how the vehicle is set up and the work that we do.

• Trainedandcertified35OregoncertificatedFirstResponderswhoworkforourlocalfiredepartments

• Savedmanyliveswithoursuperiorgroundandairteams.Infact,Irecentlyreceivedaphonecallfromoneofthetopheart surgeons in the region, complimenting our staff on their life saving skills and measures taken.

• Trainedover1,000localcitizensandcaregiversthroughCPR,FirstAidandvariousmedicalclasses

• DonatedaretiredambulancetothelocalSearchandRescue

• Ofspecialnote,since1998,wehaverespondedtoapproximately38,000airandgroundrequests

— A Time of Reflection —

While we celebrate the successes, this year has also been a time of sorrow and reflection for some of us.

Most of you know that I lost both of my parents in February of this year - just one week apart. In fact, my Dad passed away on the morning of my Mom’s service. Many of you knew my parents, and also took care of them with their medical issues. To those of you who interacted with and helped them, a big thank you! They greatly appreciated everything you did for them. They constantly told me how appreciative they were for the help each of you gave them. Both of them were so impressed with your caring and concern. And, while I know that they were the boss’s parents, it reinforced to me what a great job you all do, evidenced by the kindness and skill that you demonstrated. My parents were so proud of Cal-Ore and what we do for the community and informed everyone they interacted with of their affiliation, “Our son and daughter-in-law own Cal-Ore!”

I also know, without naming names, that some of you have lost loved ones this year as well. I know first-hand that it is not easy and it has been very tough on you. While each week that passes gets slightly better, I find it comforting to keep my parents spirit ever present in my mind as I go about living day to day without them.

I would particularly like to thank my wife Kathy, for her strength and support during this tough time for me. The cards, letters, flowers, donations in their memory, phone calls, and little comments that many of you have made, have really helped me get through this. Thank you!

— Moving Forward —

My parents were not ones to look back too far and always looked ahead. With that philosophy, we have a lot of great work ahead of us and of course some challenges. But, I cannot imagine a better group of people to work with or communities to serve.

Enjoy the summer, be safe and never forget to spend that little extra time with family and friends since life has a way of changing very quickly.

– Dan

Dan BrattainCal-Ore Life Flight

President

President’s Message

11

Cal-Ore Life Flight’s Training Institute is certified by the American Heart Association, EMS Safety Services and National Association of EMT’s. We provide in-house training for our medical staff as well as the general public. Our instructors are experienced EMS professionals using state of the art equipment to train staff from fire departments, physician and dental offices, hospitals, nursing homes and child care facilities. Classes include:

• CPR/AED/First Aid (Community and BLS for the Healthcare Provider) • ACLS • PALS • AMLS • PHTLS

Cal-Ore has trained approximately 4,000 people in three counties in the past two years.

CAL-ORE LIFE FLIGHT

Training Institute

Dear George and Mark:

... Ricki Bostwick and wife gave me permission to talk with you, and by the way, they were thrilled to get your letter and we are all thrilled with the care you were able to render them during Rickie’s cardiac arrest while vacationing over in Gold Beach, Oregon back in April 2010.......we are all very appreciative of your efforts.

Sincerely,Brian W. Gross, MD, FACC BWG/mm

You have obviously performed honorably with a great deal of compassion and love for the sick and the injured. You have also...oops...what’s this?... (tsk tsk) Your patient billing forms were woefully inadequately documented.

Inside this issue...}President’s Message 2

}Employee Profile: Meta Kent 3

}Health Focus: Life’s Simple Seven 7

}Fish Fry Photos 8

}Cal-Ore Working with Curry Health 10

}Upcoming Events/ Calendar 12

Cal-Ore Life Flight541-469-7911

www.cal-ore.com

SUMMER 2010Main Office

P.O. Box 1986 • 311 Cove Road Brookings, OR 97415

541-469-7911 www.cal-ore.com

Airport Office 202 Dale Rupert Road

Crescent City, CA 95531 707-465-3804

President & CEO Dan Brattain

General Manager Joe Gregorio

Corporate Treasurer Kathy Brattain

Chief Pilot Bob Walker

Director of Maintenance Bob Bareggi

Chief Flight Nurse Kathy Ottenbreit

Marketing & Community Relations Darryn Ballance

Office Manager/Human Resources Meta Kent

Ground Ambulance Supervisors Debbie Andresen, Training Officer

Cary Hill, Lisa Scherbarth, Steve Stevenson

Line Service Manager Mark Weaver

Office Supervisor/Patient Accounts Elaine Kennedy

Airport Customer Service/Hertz Mgr. Sue Bareggi

Newsletter Editor Darryn Ballance

To submit content for consideration, please email: darryn@cal-ore.com or call

541-469-7911 xt. 110

Newsletter Design & Printing Tiffany Hicks • Cornerstone Graphic Design

541.412.9709

August 18 5:30pm – FREE Bowling at Azalea Lanes 25 5pm – CPR @ Brookings Conference Room

September 1 5pm – CPR @ Brookings Conference Room 6 Labor Day 15 5:30pm – FREE Bowling at Azalea Lanes 19 10am-4pm – Cal-Ore Jet Boat Trip 22 5pm – First Aid @ Brookings Conference Room

October 6 5pm – CPR @ Brookings Conference Room 20 5:30pm – FREE Bowling at Azalea Lanes 27 5pm – First Aid @ Brookings Conference Room 31 Halloween

Calendar of Events

Cal-Ore employees can access the Company’s monthly calendar and training schedule in the employee section of our website.

In the EMS field, all providers depend on some specific men and women who perform a vital function and really do not receive much credit. Who are these highly skilled and dedicated people? They are the Emergency Dispatchers! When help is needed, it all starts with them: they are directly responsible for making sure that the proper resources are directed to each request.

Our company uses the Dispatch services of the Curry County Sheriff, Brookings Police, City Ambulance of Eureka, and, the Del Norte County Sheriff ’s office. Both the Curry Sheriff and Brookings Police Departments handle all of our ground ambulance 911 calls. In our case, they handle over 3,000 calls per year and do so with professionalism, compassion, and know-how.

City Ambulance provides the coordination of our medical flight requests and performs the valuable function of tracking our aircraft, once on a mission, in accordance with FAA regulations. This requires them to field check-in calls with the pilot on each leg of the flight and track their progress. Thus, one flight can involve many separate communications depending on the number of legs required to complete the mission.

The Del Norte Sheriff ’s office will assist us when we are on a mutual aid stand-by in Del Norte County and assists us time to time with various emergency needs in Del Norte County.

These skilled individuals have also saved many lives assisting by-standers or family members on the phone with emergency first-aid or CPR, and are always making quick decisions to get help to the people in need as efficiently and expeditiously as possible.

So the next time you get a chance, thank these professional individuals– without them, our EMS system would not work!

Sherriff’s Dispatch ▲ ▼ Tracy LeJuene - Brookings Dispatch

DISPATCHERS: THE UNSUNG Heroes

City Ambulance Dispatch

D V H W H S W R H E E J X W I F P P H Q Z I F L I G H T E S R G O W A F A X N M C X S W P L Y P L Y I W J O C R P P N O G S K P B I N U I O W F Q I A M Y K H X N Y U Q A P G E C N R Y N M M S X B L G I R S Q G T U P O V F E E I T Z V C I F N F W D A Z C C P X J D T D S T O L I P I L W X M P U H T D I E E N N E Y E H C A R P Z Y O O P E C A Z M H I X S T I W R S T S E E P Z R R B U I J L R N B J U T V A L C L M V F R O N J R M E P E G N S M A F R P H K F D M P Q F I P S S U C S V C E E E S T K G L C A T P Y B R V D Q I L J C T U S Y J H N A R A W S O R X R S Q A U K Y O J V K P P M Z E P G Z I

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