october 2011
DESCRIPTION
ÂTRANSCRIPT
ncca October 2011
The official journal of the National Carpet Cleaners Association
newslink
©Roomset by Brintons
Features:
NCCA November Training Courses
Carpet Cleaners Carnival
page 2
Contents
03
04
06
08
10
12
15
16
20
21
22
25
26
28
From the editor
President’s report
The Marmomacc Stone Show
Respiratory sensitisation
Treating Polypropylene
Vintage cleaning
The benefits of using Twitter
The Carpet Cleaners Carnival
Pressure marks on carpets
and rugs
Removing indentations in carpets
The production of silk
Insect infestation of textiles
The cost of compliance
Changing the rules of the game -
HSE’s Costs Consultation
Published monthly by:
Editor
Editor in Chief
Design Editor
President/Technical Director
Vice President/Marketing Director
Vice President/Events Director
Member Liaison Director
Associate Liaison Director
The National Carpet Cleaners Association
62c London Road, Oadby, Leicestershire,LE2 5DHTel: 0116 271 9550Fax: 0116 271 9588E-mail: [email protected]: www.ncca.co.uk
Nikki Law
Keith Robertson
Nikki Law
Paul Pearce
Keith Robertson
Nigel Lay
Glyn Charnock
Denise Pitt
www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association).No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
Page 3
ore carpet cleaners than ever are
facing stiff competition when gaining M work. Because of this, many have
decided to improve their existing business and/or
branch out and extend the range of services they
offer.
If this is something you have been contemplating
then we would like to remind you that the NCCA
offer excellent training
courses to enable you to
do just that!
We are planning four
courses during November,
all to be held at the NSPCC
Training Centre in
Leicester:-
Hard floor care requires a degree of knowledge and
the NCCA have a keen interest in ensuring that
there is an increasing supply of trained and qualified
technicians.
The programme includes some practical hands-on
training and covers the cleaning and care of
Resilient, Wood, Ceramic and Natural Stone. Each
delegate is provided with an excellent
accompanying manual, which is theirs to take home
once the course is over.
Health and Safety laws apply to all businesses no
matter how small, even the self-employed. The laws
are there to prevent people from being harmed at
work and to provide a satisfactory working
environment. They are also there to protect the
public from workplace dangers.
The course includes: The Law, Manual Handling,
Lone Working, Emergency Plans and Reporting
Accidents, Work Environment Guidelines, Slips and
Trips, First Aid Guidelines, The Importance of
Training and Induction, Risk Assessment, Method
Hard Floor Cleaning - 3rd
and 4th November
Course tutor: Keith Robertson
Health and Safety for the Carpet and Upholstery
Cleaner (NCCA members only) - 17th November
Statement, Health and Safety
Policy, COSHH Assessment and
30 Health and Safety PDF
documents on CD.
Spot and stain removal is still a genuine craft and
requires a higher degree of skill and knowledge than
almost any other process undertaken by the
professional carpet cleaner.
The course delegate will use his or her own
spotting products on the prepared samples, which
will be handed out during the training. They will not
just be taught how to remove the soils, but also how
to do it without causing further damage to the
samples.
Each delegate will also receive a course manual
and three spotting tools to
be used on the day, which
can be taken home to use
again.
Leather is an extremely
complex product and
cleaning it is at least as
involved as cleaning fabrics,
possibly sometimes more so.
On this course you will learn: About the Tanning
Process, How to Identify Different Types of Leather
from Aniline Through to Bicast and Faux Leathers,
How to Determine when it is Cleanable (or in need
of restoring or replacing), How to Identify Different
Finishes and How to Clean Leather Upholstery (with
demonstrations).
You will be supplied with course notes and a set of
leather samples.
Course tutor: Paul Pearce
Spot and Stain Removal - 18th November
Course tutor: Paul Pearce
Leather Identification and
Cleaning - 24th November
Course tutor: Pawlo Woloszyn
If you are interested in attending any of the above
courses please contact the NCCA office on: 0116
271 9550 or visit: www.ncca.co.uk/training.php
From the editor©
Ph
oto
grap
hs:
Pau
l Pea
rce
Nikki Law
President’s report Paul Pearce
ell, another month has gone and the W Carpet Cleaners Carnival is now over.
For those of you that couldn't attend, I'm pleased
to report it was an excellent day and very well
received (see centre pages for full review). I
would like to thank all that did attend for
supporting the event, particularly the Associate
members and other exhibitors. We couldn't have
wished for better weather. It meant that, aside
from participating in NCCA activities, the people
who came with their families could enjoy all the
facilities Wicksteed Park has to offer.
During the day we were set to induct retired
members Derek Bolton and Tony Abbott to
Honorary Membership of the Association. Both
of these gentlemen have given their time to the
NCCA tirelessly over the years and still do even
now. Unfortunately Tony had suffered an accident
and was at home recovering on the day, so I was
unable to present his official plaque and thank
him personally. We have since posted it to him
and are pleased to say that he is now on the
mend. We were able to honour Derek, however,
and it was a real pleasure for me to present him
with his award.
Finally, the day before the Carnival long-serving
NCCA Director, Pawlo Woloszyn, announced that
he was stepping down from the Board. Pawlo
works (as indeed does everyone on the board)
very hard at what he does and has been a great
contributor during his thirteen year tenure. In
that time he has become a good friend and I will
personally miss him being on the Board. We wish
Pawlo all the best.
page 4
Page 5
NCCA COURSESCarpet and Upholstery Cleaning
Health and Safety For The Carpet andUpholstery Cleaner (NCCA members only)
Spot and Stain Removal
Hard Floor Cleaning
IICRC COURSES (SURREY)Fire and Smoke Restoration Technician
Odour Control Technician
IICRC COURSES (HERTS)Carpet Cleaning Technician
Upholstery and Fabric Cleaning Technician
Visit: www.iicrc.co.uk for further
details on IICRC Training Courses
25th - 26th November 201120th - 21st January 201223rd - 24th March 2012
17th November 2011
18th November 2011
3rd - 4th November 2011
25th - 26th October 2011 with Adam Jankowski
27th October 2011 with Adam Jankowski
Held at National Flood School, Farnham,Surrey. Tel: 01252 821185
25th - 26th October 2011 with Paul Pearce
2nd - 3rd November 2011 with Paul Pearce
Held at Alltec Network, Royston, Hertfordshire.Tel: 01763 208222
Leather Identification and Cleaning24th November 2011
NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.
Diary Dates 2011/2012
NCCA memberreferral results
Since publishing a referral statistics report in last month's Newslink there have been 129
recommendations for full members provided by the NCCA. This number is made up of 63 referrals from the NCCA office, 58 potential
customers contacting members direct through the website and 8 referrals to members
without an email address, which we have tracked using the office database.
If you have not yet supplied us with an email address, but would like to receive notification when your details have been given out, please
contact the NCCA office on: 0116 271 9550.
FULL MEMBERS
Penn & Tylers Clean
K Lavender Cleaning Services
Arrow Direct Ltd
(Penn, Buckinghamshire)
(London, SW9)
(Wilmslow, Cheshire)
New NCCA Members
IMPROVEMENT TO NCCA SURVEY PADS
We have improved the quality of the paper on which the NCCA survey pads
are printed.
As such we have made a very small increase to the cost of purchase.
NCCA survey pads now retail at: £20.50 for a single pad and £52.50 for three.
page 6
The Marmomacc Stone Show
Keith Robertson
Stoneman’s Corner
erona in northern Italy is a beautiful
medieval city popular with tourists who V visit to drink coffee outdoors in the
piazzas, listen to opera in the Coliseum or to see the
balcony setting made famous in Shakespeare's
Romeo and Juliet. It is also the setting for the
annual Marmomacc Stone Show which has just
been held for the 46th time at the Verona Exhibition
Centre from the 21st to 24th September.
This is the true mecca for stone lovers, as around
1500 exhibitors from 120 countries gather to show
everything from exotic stones to tooling, major
cutting and lifting equipment. The event attracts
around 50,000 visitors, sometimes with the addition
of exotic dancers as there were at the Antolini Luigi
pavilion!
This was my first visit to the exhibition and
although I have attended a number of UK events I
was not prepared for what was on show. Despite
working on floors for more than thirty five years,
including twenty years of stone restoration and
maintenance, I was completely unprepared for the
scope and pure magnificence of this show.
If you care for stone and are still unsure how to
visually identify different stones then this is the
show to visit. In a little over two hours from Gatwick
you are in Verona airport. A bus ride into the city
centre and an 8 euro taxi fare, you are there, to be
struck dumb by the largest public display of natural
stone in the world. Granites, Marbles, Travertine,
Limestone, Slate, Sandstone, whatever stone you
can imagine is there both in cut tile and in many
cases up to fifty tonne blocks.
There are eleven halls which cover some 75,000
m² one of which, Hall 7, was devoted to tooling,
maintenance and restoration equipment, materials
and systems. Nearly all of the major producers of
stone cleaning and polishing equipment were
present at the show. I was fortunate to spend time
with an Italian manufacturer of stone finishing
equipment and materials who have a worldwide
reputation and meet their dealers from as far afield
as Taiwan, Korea, India, Colombia, Martinique,
Hungary and the Netherlands.
The famous balcony in Verona
page 7
Those of you who work on stone and tile will know
that there are various types of equipment and
materials required to participate successfully at
each level. If you are interested in taking your
business beyond the cleaning, powder polishing,
vitrifying level then this is also the show to attend.
There was a wide choice of professional grinding
and polishing machines of various sizes from the
more conventional belt driven single disc rotaries to
the more efficient direct gear driven equipment
with planetaria which improves the accuracy of the
grinding.
Throughout the world the use of polished, and
sometimes colour dyed, concrete is increasing and
so it was interesting to examine the machinery
specifically designed for this. The entry point is
higher than that for polishing stone with equipment
starting at around £9000.00 + diamond tools. I had
the opportunity of lunching with the boss of an Irish
stone finishing company who purchased two
medium size concrete polishers plus appropriate
diamond abrasives, an investment of over £40,000,
as he was convinced this was going to be an
important area for him to develop into.
If, like me, your budget is more modest there was
still plenty to choose from. For example, the
manufacturers of the diamond coated pads were
there and I was able to get a photograph of the
bosses of two of the main producers, HTC who
manufacture Twister pads and Klindex who make
SuperShine pads. There were many types of
cleaning products and sealants on offer, including a
neat impregnator where the supplier demonstrated
its effectiveness by having water sitting on an
impregnator treated container of sand.
It took me a full four days to cover the show. At
the end of my trip I'd collected so much material
that I was struggling through Rome airport with an
overfull bagful of brochures and sample tiles and
was stopped by security as the X-ray machine
picked-up the quartz composite samples, which
were at the bottom of my bag, as possibly being
plastic explosive. Once they were sure I wasn't
carrying anything dangerous the security officers
gathered round to admire the tiles before
apologising for stopping me.
What a show and what an experience! It has taken
me long enough to make it to Verona but let me
assure you that I will be going back and I would
recommend that you go too.
There were some unusual and fascinating displays of stone at the Show
page 8
common respiratory problem is work
related asthma, an extremely distressing A and life threatening disease. Breathing in
substances called respiratory sensitisers causes it.
Approximately 1500 cases of staff absence are
reported each year due to this problem, which can
cost the employer hundreds of pounds. You cannot
simply sack a person because he/she is sick or you
may find yourself paying out a very large amount of
compensation.
What are respiratory sensitisers? They are
substances, which can trigger an allergic reaction
when breathed in. Once you have this problem any
exposure will trigger a reaction however small.
Symptoms can range from coughing, wheezing,
tightness in the chest through to runny or stuffy
nose and watery eyes.
You will not feel the effects of breathing in
sensitisers right away. It can take months or even
years of breathing in these substances before the
effect is noticed. The person may not be affected
until well after their employment with you has
ceased and so it is not always possible to associate
the problem with the job. However, continued
exposure will result in long-term lung damage.
How can you avoid the problem and protect you
and your staff? Well, it is easy to use the proper
mask for the job. There is no point in issuing dust
masks when a full-face respiratory charcoal mask is
required. Nowadays there is no excuse for not using
this equipment. More and more we are seeing cases
of compensation claims being made well after the
incident took place.
REMEMBER FAILURE TO COMPLY WITH HEALTH
AND SAFETY LAW WILL RESULT IN FINES OR EVEN
IMPRISONMENT.
Respiratory sensitisation NCCA Library
page 9
Website enquiriesMembers may receive enquiries via the
NCCA website. The site features a
membership directory that includes a full
list of NCCA members.
Visitors can search the directory by
location, service or use the general
search feature to find a company.
Enquiries from the NCCA website will
be sent via email and go directly from
the enquirer to the member, with the
title “NCCA Member Enquiry”.
It is important that the office know
your current email address for you to
benefit from this service. Please contact
the office to make any changes to your
entry.
Members also have the opportunity to
advance their NCCA website listing for a
small one-off fee. This includes benefits
such as a direct link to your website,
further copy space for promotional
information about your company, your
logo, or video, being included in your
entry, your company name being
highlighted within the list and more.
For further information please contact
the office by phone or email and request
an Advanced Entry order form.
page 10
olypropylene is basically a plastic fibre that
has a moisture retention rate of P approximately 0.01%. Polypropylene is
considered an inherently stain resistant fibre
because of its inability to soak up 'water based'
stains into its fibre structure. Because of these
characteristics, the process of dyeing has historically
been limited to solution dying (in its molten form)
before fibre filament extrusion.
Polypropylene is also the most heat sensitive of all
synthetic carpet fibres having a melting point at
approximately 165°c, however the heat distortion
point could be in the region of 70-75°c. I am sure we
have all witnessed the common sight of melted
fibres caused by a hot Iron on polypropylene. It is
worth noting that the use of high heat cleaning
systems or steam heat in removal of gum etc. could
be sufficient to cause permanent heat distortion on
polypropylene fibres, so take care.
Polypropylene, whilst being a stain resistant fibre
to water based stains, unfortunately has an affinity
(attraction) to oil based contaminants. This has led
to further development by the fibre manufacturers
to impart polypropylene with oil resistant
properties.
One big question is 'can polypropylene fibres be
Treating Polypropylene Robert Olifent
page 11
treated with a flourochemical protective
treatment?' Well, developments in recent years
have involved the 'chemical etching' of
polypropylene fibres by the manufacturer (mill
treated) to produce a surface that a flourochemical
is able to key into, thereby imparting a resistance
not only to water based staining, but also to oil
based stains. So yes, certain polypropylene carpets
can be treated! The chemical etching process of
polypropylene has an additional advantage of
creating synthetic dye sites, thereby making it a
much more versatile fibre for other methods of
dyeing.
As long as I can remember, professional carpet
cleaners have always been taught that 'traditional
polypropylene' carpets 'should not' be treated with
a carpet protection post treatment. The reason
being, that 'traditional polypropylene' fibres have
no keying-in sites, or dye sites, for topical
treatments to bond themselves into. A reasonable
analogy would be like trying to apply a protector to
a sheet of plastic (how useful do you think that
would be?). It is my understanding that if a
fluorochemical protector is applied to standard
Polypropylene fibres, it will not be absorbed, or
firmly attach, therefore will dry with a tacky feel,
and actively encourage soiling.
There are two characteristics to the
flourochemical molecule; these are a surface-active
end of the molecule (that repels against soil and
stains), and an attraction end, which serves to bond
the flourochemical to the treated fibres. When
treating polypropylene there is nothing for the
attraction side of the molecule to key into
adequately, thereby leaving the attraction side of
the molecule in limbo (for want of a better word)
and ready to attract to other particles and matter
(such as soiling). This is, in essence, what happens in
an over application of Flourochemical protection,
(the sites are filled up and excess attracts other
particles and matter over a short period of time).
Polypropylene that has been mill treated and has
undergone the chemical etching process can
warrant the application of a top up treatment
within the main wear areas, as would any treated
carpet over a period of time. The question to me
seems to be; how do we 'the professionals'
differentiate between treatable polypropylene and
untreatable, in order to steer clear of problems and
to ensure that our clients are getting benefits from
the application and 'value for their money'?
My view is; if you are treating 'any carpet' (wool,
nylon, acrylic polyester, pre-treated polypropylene,
etc) you need to test to see the levels of existing
protection in it. If the tested carpet shows no signs
of protection then a full treatment may be in order
for all carpet fibres (excluding traditional
polypropylene). If however the test shows that
there is a high level of protection around the outer
perimeters of the room, but lower levels in the
main wear areas, then a top up treatment may be
all that is required within these wear areas. If you
can ascertain that you are dealing with a
polypropylene carpet, and that the test beads up,
holding water and oil droplets on the surface, then
this would indicate that you are dealing with a
treatable carpet that has undergone the chemical
etching process which would benefit from a 'top
up' treatment as required from the test results
obtained.
As an additional assessment, if you note that the
carpet is synthetic, and has a printed dye pattern
on the face fibres, this would indicate that the
fibres have dye sites, and essentially something
that a flourochemical can key into.
That to me seems like common sense. However, I
do appreciate that certain fibres such as polyester,
and some open weave sparse fibres may not
produce a beading up, and therefore certain testing
of fibres may prove to be inconclusive, which
further complicates a somewhat already
complicated assessment.
Hopefully this article serves to clarify the
confusion and misconceptions of whether or not
polypropylene should be treated with a protection
treatment. I would certainly be interested to hear
of any comments or further developments in the
industry to clarify the professional carpet cleaner's
stance on dealing with these different generations
of 'polypropylene' fibres.
page 12
y daughter was clearing some stuff,
which had been left by the previous M (elderly) occupant of the property,
from her attic the other day. Amongst the items
was a book written in 1927 entitled 'Home Odd
Jobs and how to do them' priced at the princely
sum of one shilling and six pence - that's about
7.5p in decimal currency.
I would like to share with you some jewels
contained within its pages appertaining to carpet
cleaning. Here they are:
Carpet Hints
To restore a faded carpet
To wash the surface, sweep the carpet in the usual
way, then dip a cloth in warm water to which has
been added some soap flakes, and sponge the
surface. For really dirty patches, use a small
scrubbing brush. Do not be too vigorous with the
surface and wet it as little as possible. If done in
cold damp weather, have a fire in the room.
Sweep the carpet, then sprinkle it evenly with salt
and follow by scrubbing it with a small brush dipped
Vintage cleaning Derek Bolton
page 13
Continued on next page
in warm water to which a little vinegar has been
added.
Pour half a pint of spirits of turpentine into a pail
of water, dip a carpet broom in it, shake well and
then go over the carpet with it - twice.
A good all round carpet soap may be made in this
way: shred two ounces of common soap, pour two
pints of boiling water over it and stir until
dissolved. Add three tablespoons of Ammonia and
half an ounce of washing soda. Mix up well and
store in jars. For use take sufficient to make a good
lather in hot water, Apply with a rag to the carpet,
then rinse with cold water and dry with a clean
cloth.
Renewing a Brussels carpet
Carpet soap
Moths in a carpet
Removing Ink stains
Removing soot from a carpet
If a carpet becomes attacked with moth, place
enough Ammonia in a bowl of hot water to make
it smell strongly. Then wring out a square of cloth
in it, place the cloth flat on the carpet, and iron
with a hot iron until the cloth is almost dry. Do the
same thing over all the carpet, back and front.
Mop up at once with blotting paper. Pile salt onto
the wet stain and scrape it up with a spoon. When
the salt is no longer discoloured, cut a lemon and
rub it on the spot. Finally dab with warm water.
If soot falls down the chimney and falls on the
page 14
carpet sprinkle it well with salt
then lightly sweep the soot and
salt together into a dustpan.
This will not be satisfactory
unless very patiently done.
Sweep the carpet clean then
make up the solution of dye
preferably hot and put it on with
a very small scrubbing brush. It
must be worked on evenly.
Protect the surround with
several thicknesses of old
newspaper. Wear gloves to afford
some protection to the hands.
I have to say that this book was only lent to me
this week so I haven't had the opportunity to try
any of the techniques above.
As you can imagine things have changed
considerably since 1927 but another little
anecdote that tickled my fancy was this, under
Dyeing a carpet
the section within the book entitled 'Buying a
House': ‘Don't have the house done up in such a
way that it is difficult to clean. White paint and
other modern fancies make extra work'….. So now
you know!
Continued from previous page
page 15
thwitter was launched on the 15 July 2006,
however many companies are still not T using it to market their business.
There are currently 170,000,000 people using
Twitter, which is a massive pool of potential
business. How it works is that you get 140
characters to make a Tweet (this is a post to
provide your followers with information). It enables
you to tap into people that are interested in your
industry, gets them following you and then allows
you to Tweet marketing messages and information
on your products and services as frequently as you
like and, even better than that, it is free!
How do you get people to follow you? Well, you
can use a free service called Tweepi to find out who
follows someone in your industry, who you can
then follow. Most people who use Twitter will
follow you if you follow them. With this in mind you
can tap into people who are interested in your
industry by following people who follow magazines
that go out to your target audience. To give you an
example, I created a Twitter account and within a
couple of hours work I have over 150 people
following me. Check it out at:
http://twitter.com/@BarbaraAspin. Who knows
how many people will be following by the time this
article is published, but I wanted to show just how
easy it is to get followers.
Once you get someone following you, you need
to have an email reply ready saying 'thank you for
following please check out my website/FaceBook
page' and include the website address. If your
website address is particularly long there are ways
to make it shorter, just visit our link at the bottom
of this article for hints and tips on how effectively
to use Twitter as a marketing tool for your
business. Once you have people following you,
then have an idea ready to get those people to re-
advertise you by giving them an incentive to re-
Tweet the message, for example: ‘10% off all
products in our online store today only at
www.babysp.com Everyone who RT (re-Tweets)
this message will go into a comp (competition) to
win champagne’.
Create a buzz, promote your products, have
competitions and give out information to people
who are interested in your products. I am happy to
be your first follower so set up an account today
and start Tweeting. For more information please
visit www.SiteWizard.co.uk/Twitter.
The benefits of using Twitter www.sitewiz.co.uk
page 16
n September carpet cleaners from all over the
UK took a break from their busy schedule to I visit Wicksteed Park in Kettering. The event
attracting all these visitors was the inaugural Carpet
Cleaners Carnival, organised by the National Carpet
Cleaners Association.
This exciting new venture was primarily aimed at
the carpet cleaning industry whilst incorporating its
associated trades and services. The event was open
to everyone, along with their friends and families,
and successfully combined fun and festivities
together with business.
If you didn't attend the Carpet Cleaners Carnival
you really did miss out on a great day. It's a long
time since we've organised a national NCCA event
so we are extremely thankful for the support we
received from both the exhibitors and visitors, many
of whom came with their families. Industry events
provide an excellent networking opportunity. A
large proportion of us work on our own and it can
become isolating, but taking the opportunity to
meet up with others in the industry can be
extremely invigorating.
Those in attendance were able to view an
exhibition of top industry manufacturers, suppliers
and advisors from within and outside of the
Association, many of whom have already agreed to
exhibit again next year. Running alongside the
exhibition was a program of events in the
entertainment area, including demonstrations on
Leather Repair (stitching seams) and Carpet Repair
given by Pawlo Woloszyn, together with Skittle Alley
Challenge, Beat the Buzzer and Penalty Shoot Out.
There were also stands offering back massage and
Carpet Cleaners Carnival
The carpet cleaning event of the year!
Wicksteed Park
Kettering
Northamptonshire
Keith Robertson
page 17
face painting which I believe nearly all the children
happily participated in.
For those who wanted to stretch their legs there
was plenty to do within the Park itself. Wicksteed is
one of the oldest theme parks in Britain and is the
ideal setting for a great day out. Within the
beautiful and extensive grounds there is a fair, a
playround, a lake and an abundance of places to
eat. We were even allowed to barbeque our own
food in the park, so the lads at Cleaning Systems UK
in Scotland took advantage of this and organised a
fantastic BBQ on the Friday night, which everyone
who attended thoroughly enjoyed. In fact, it was so
well received that it is likely we will be holding one
next year too.
NCCA Director Glyn Charnock (dressed as Carnival Ring Master for the occasion) tries The Penalty Shoot Out
Member John Bryden and wife Jan collect their prize for overall highest games score
Continued on next page
Meeting with friends, left to right: Pete Collins, Angela Robertson, Ken Wainwright, Leigh Wainwright
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page 18
Since the event we have received a huge amount of
positive feedback from both exhibitors and visitors.
Kevin Loomes of CleanPro Software Solutions, who
exhibited this year, said that his stand was busy
throughout the day and he will no doubt be back
next year. Shaun Bradbury of Dry Fusion advised us
to repeat the event next year and Robert Saunders
of Alltec commented that he preferred events such
as the Carpet Cleaners Carnival as it was a much
more direct way of making - and staying - in contact
with carpet cleaners.
Member John Bryden, who also runs the charity
Kirstyskids in honour of his daughter, wrote to
express his gratitude for the assistance he had
received in his fundraising and has already asked for
a stall at next year's event. John's final comment
was, “Nothing would drag us away.”
The NCCA Office has also received a number of
calls from attendees who have rung in specifically to
express their gratitude for such a wonderful day.
Ray Austin, who has been an NCCA member for
nearly ten years, says “I had a thoroughly enjoyable
day! It was great to meet up with friends and
colleagues and see what was new in the industry.
The venue was superb with lots to keep our
daughter occupied all day”.
The NCCA would like to say a huge “Thank You” to
the members and their families who came, the loyal
Associate members who gave up much of their
weekend, and in many cases brought staff with
them, and also the local businesses who joined us.
We have already booked the venue for next year,
when we hope to make the event bigger and better
and would love to see you there again supporting
the Association. And for those of you who didn't go
this year, it'd be great to see you too! In the mean
time if any of you have any ideas on how to make
the event even better than it was this year we'd like
to hear from you.
Far left: my daughter andgranddaughter stitching seams in Pawlo’s leather workshop
Continued from previous page
page 19
Pawlo’s Carpet Repair workshop
Middle: NCCA member Ken Lawrence with wife Pauline
Something for the ladies:Quality leather goods for sale
Derek Bolton is awarded his Honorary Memberplaque for services to the industry and the NCCA
Fun Faces face painting
©P
ho
togr
aph
s: P
awlo
Wo
losz
yn a
nd
Ste
ph
anie
Far
we
ll (F
un
Fac
es)
Member Abijah Mandelabrings her mum who has a go at stitching seams
page 20
ressure marks on a new or relatively new
installation of carpeting come in a variety of Pforms.
I have often been asked to deal with marks on new
installations that have been caused by pressure
from the cardboard pole used to aid the movement
of the carpet during transportation. This is usually in
the form of either one, or a series, of lines running
across a new carpet approximately 14cms wide, or
maybe just a single thin line caused by pressure on
the edge of a carpet that has pressed into the main
body of the carpet during transit.
Often this form of pressure mark can be removed
by a gentle application of steam to relax the pile,
which is then groomed into a uniform appearance.
Whilst successful in many cases some marks are too
intense to facilitate total removal.
On many occasions pressure marks are caused by
heavy furniture that has been placed onto the
carpet surface. Within a few hours of the furniture
being put into place the pressure marks begin to
establish themselves. The underlying problem can
often be attributed to cheaper quality underlay, the
convoluting variety being the worst culprit. The
weight of the furniture will crush the underlay
allowing the carpet to indent. The carpet can often
be restored but the crushed underlay may prevent a
satisfactory appearance.
Customers need to be educated on the various
qualities of underlay and their advantages and
disadvantages. By doing this some of the pressure
mark problems will be removed from the equation.
See opposite page for advice on restoring indented
carpet to its original appearance.
Pressure marks on carpets and rugs Derek Bolton
©P
inm
ill -
Aga
te b
y C
aval
ier
Car
pet
s
page 21
Removing indentations in carpets Paul Pearce
ou already know why it is difficult to remove Y indentations in carpet, however for the record
I will explain what I know.
Due to the weight and length of time that the
item has been sitting on the carpet it will not only
bruise the carpet backing but the underlay as well.
The underlay is under the carpet to reduce wear
and tear and it does this by taking on the impact of
items moving across the carpet. When an item is
left in one place for
some time it
creates a memory
and when this
happens it is less
likely to return to
normal no matter
what you do to it.
Unfortunately
these marks are also more noticeable after a carpet
has been cleaned. This is because when the
adhered soil is removed it allows the fibres in the
surrounding areas to plump up.
So is there any remedial action that can be taken?
In some ways, yes, and my way is to wet the
indented area with a considerable amount of water,
even to the point of having a puddle around the
indented shape. When you do this, it is better to
use hot water and then agitate with a brush or even
the edge of the hand tool. Leave for about five
minutes and then extract. By leaving it for five
minutes you allow the underlay to get wet as well as
the back of the carpet, therefore relieving the
compression. If it was a really heavy item and in
place for some time then it may still be a little
noticeable afterwards. Other than that you should
have a happy customer on your hands.
ilk used in textile manufacturing is created
by the silkworm larva of the silkmoth, S Bombyx Mori, when in the cocoon
undergoing metamorphosis.
The practice of breeding silkworms for the
production of raw silk has been ongoing for at least
5,000 years in China. From there it spread to Korea
and Japan, and later to India and the West. Today,
the silkworm lives only in captivity. It has been
domesticated and is entirely dependent on humans
for reproduction. It no longer occurs naturally in the
wild and the silkmoth has lost the ability to fly.
When a silkworm larva is fully mature, it proceeds
to spin its cocoon, in which it ejects - from its
glands - a continuous and reelable thread of 800 to
1,200 yards in length, moving its head around in
regular order continuously for about three days.
The filament produced averages 1/1,200 of an inch
thickness. The cocoons average 1, to 1½ inches in
length. From ten to twelve days after the
completion of the cocoon, the insect is ready to
escape. A perfect moth emerges and, almost
immediately, the sexes start to mate. In four to six
days the female lays her eggs - numbering over five
hundred - and with their life cycle completed the
parent moths soon die.
With the exception of those selected for
reproduction of eggs, the cocoons are treated to
preserve them intact. The chrysalis must be killed
without damage to the cocoon.
Making of the commercial silk thread
After gathering the silk cocoons they are placed into
a vat and boiled. When ready, production workers
remove the cocoons from the vat and find the end
The production of silk Peter Collins
Bombyx Mori
page 22
page 23
of each strand of silk. It is then threaded overhead.
A single thread of silk can measure up to 4,000
feet in length. Depending on the desired thickness
of the silk fibres, these single threads of silk will be
joined with others from three to over one hundred
threads thick. From the boiled cocoons, three
strands are twisted and wound together on large
wooden wheels. These strands are then looped
onto wooden pegs at opposite ends of a large room.
Twenty five of these strands made from three single
fibres are twisted together in a hand operated
wooden machine - this results in a single, very
strong, strand made up of seventy five fibres, which
is used for weaving.
Natural dyes obtained from roots and herbs are
gathered by nomads in the countryside while
synthetic dyes are purchased. The silk threads are
boiled in huge copper vats during the dyeing
process for varying lengths of time, depending on
the colour desired.
Different types of silk
Mulberry, Tasar, Muga and Eri are the four main
major types of silk of commercial importance and
are obtained from different species of silkworms
which feed on various food plants. India has the
unique distinction of producing all these varieties of
silk.
MULBERRY
Often the word 'silk' is referring to Mulberry. This is
because it accounts for most of the commercial silk
produced in the world; in fact, other varieties are
generally termed as non-mulberry silks. It comes
from the silkworm Bombyx Mori L, which solely
feeds on the leaves of the mulberry plant. These
silkworms are reared indoors. In India, major
Mulberry silk producing states are Karnataka,
Andhra Pradesh, West Bengal, Tamil Nadu, Jammu
and Kashmir, which together account for 92% of the
country's total mulberry raw silk production.
Continued on next page
Silk thread
page 24
TASAR
Tasar (Tussah) is a copperish colour and a coarse silk
mainly used for furnishings and interiors. It is less
lustrous than Mulberry silk but has its own feel and
appeal. Tasar silk is generated by the silkworm
Antheraea Mylitta, which mainly thrive on the food
plants Asan and Arjun. The rearing of this type of
silkworm is as nature intended, in the open air. In
India, Tasar silk is mainly produced in the states of
Jharkhand, Chattisgarh and Orissa, together with
Maharashtra, West Bengal and Andhra Pradesh.
Tasar culture is the mainstay for many tribal
communities in India. Oak Tasar is a finer variety of
Tasar generated by the silkworm Antheraea Proyeli
J, which feed on natural food plants of oak. These
are found in abundance in the sub Himalayan belt of
India, covering the states of Manipur, Himachal
Pradesh, Utter Pradesh, Assam, Meghalaya, Jammu
and Kahmir. However, China is the main producer of
Oak Tasar in the world and this comes from another
silkworm which is known as Antheraea Pernyi.
MUGA
This golden yellow colour silk is prerogative of India
and the pride of the Assam state. It is obtained from
the multivoltine (producer of several broods in a
single season) silkworm, Antheraea Assamensis.
These silkworms feed on the aromatic leaves of the
Som and Soulu plants and are reared on trees
similar to that of Tasar. Muga is specific to the state
of Assam and an integral part of its tradition and
culture. The Muga silk is a high value product and is
used in Saris and Chaddars (wraps).
ERI
Also known as Endi or Errandi, Eri is a multivoltine
silk. It is the product of the silkworm Philosamia
Ricini, which feeds mainly on Caster leaves. The silk
is used indigenously for the preparation of
Chaddars. Eri producing areas are mainly in the
north eastern states and Assam, but it is also
practised in Bihar, West Bengal and Orissa.
Next month: Chinese silk carpets
Continued from previous page
page 25
he popularity
and widespread T use of synthetic
fibres has led to the
incorrect assumption that
insect damage is a thing of the
past. Clothes moths and carpet beetles
can digest protein fibres such as wool, silk
and specialty hair fibres, but these insects will also
attack synthetic fibres if they contain protein
substances. This means that carpets, rugs, curtains
and upholstery made from nylon, acrylic, polyester,
acetate and other synthetics can be damaged if they
contain food or beverage stains, blood, urine,
perspiration or other sources of nutritional protein.
The most effective way to prevent an infestation
and inhibit growth is to keep textile furnishings
clean; a programme of
prevention should be
discussed with your client.
Spills should be removed
immediately. Carpet, rugs,
curtains and upholstery should be
brushed or vacuumed regularly as insects
do not generally attack clean materials.
Regular dry cleaning of these articles will also
decrease the chances of infestation because dry
cleaning solvent is toxic to most textile pests.
Similarly, regular carpet cleaning will remove the
nutritional contaminants that can attract and
support insects. If an infestation has occurred, and
you cannot deal with it yourself consult a licensed
pest control operator who is experienced in treating
textile products for insect control.
Insect infestation of textiles NCCA Library
©R
en
Cla
ss b
y B
rin
ton
s
page 26
n the latest Forum of Private Business 'Cost of
Compliance' Referendum Survey 84% of the I respondents indicated that time spent
complying with legislation has increased over the
last two years.
This is despite David Cameron's insistence at the
2010 Conservative Party Conference that slashing
red tape would be central to freeing the UK's small
business wealth creators.
According to the Forum's research the cost of red
tape for UK SMEs is a combined £16.8 billion per
year, or £14,200 per firm. Of this, £11 billion is
spent on internal costs, with £5.8 billion going to
external legal consultants.
In October 2010, Forum members also reported
that the prohibitive cost of health and safety
insurance, fire regulations and concerns that public
sector cuts would make it harder to comply with
health and safety law.
Employment law also causes major headaches for
SMEs. In fact, it is a significant barrier to job
creation and, by extension, the prospects of small
firms driving economic growth. Put simply, the
burden and cost of employment law increases as a
firm takes on more staff. A 50% increase in
employment tribunals since 2009 has also proven to
be painful.
But in the light of HMRC's recent tax avoidance
The cost of compliance Phil McCabe (FPB)
page 27
clampdown and other 'initiatives' that hit small
businesses hardest, tax is now the number one
bureaucratic barrier. The UK's SMEs pay £3.3 billion
per year for tax advice, £968 billion in external
health and safety support and £752 billion for
employment law consultancy services.
At times, it must appear to small business owners
that they are being bombarded with compliance
issue from all sides.
Unfortunately, small business owners are required
to meet the financial and time costs of dealing with
red tape. Most do not have internal compliance
departments and rely on themselves or their
directors to deal with legislative requirements,
meaning valuable
opportunities to win
work and secure sales
are missed.
Naturally, dealing
with red tape has a
financial impact, with
many SMEs indicating
that compliance has
led to an estimated
£29.8 billion in
business
opportunities being
lost.
Alternatively,
external contractors are hired at an annual cost of
some £6 billion per year.
Due to the increase in red tape since 2009, the
average cost of consultants has more than doubled
to £4,900 per year in the areas of tax, health and
safety, legal guidance and employment. This bill may
well increase with October's common
commencement date which is predicted to result in
further compliance requirements.
SMEs are becoming increasingly frustrated with
the Government’s inability to reduce red tape, and
feel that since the coalition came into power there
has been an increase in compliance costs rather
than a reduction, along with a decline in legal advice
and guidance.
In an attempt to deal with increasing costs, small
businesses are forced to rely upon their own
initiative, which is daunting considering the harsh
economic climate.
However, increasing red tape has also brought
about greater competition in the services industry.
There are now more specialist consultancies offering
advice to SMEs, which necessarily means a greater
choice in both the price and variety of services
offered.
The upcoming deregulation of the legal services
industry is likely to result in more cost effective
alternatives to legal firms, which will hopefully spell
an end to the days of potentially hazardous
'handshake agreements'.
As a result, small
business owners will
find peace of mind
when issues like
intellectual copyright,
payment terms and
power of attorney
are addressed.
The Forum of
Private Business has
teamed up with
LEGAL365.com to
provide a highly
targeted compliance
solution to small
businesses struggling with red tape.
As part of the Forum's Legal Director Business
Support Solution, the Forum and LEGAL365.com
have created a comprehensive service that provides
a range of constantly updated contracts and
documents for SMEs.
Forum members will now have access to an online
resource to meet all their compliance needs, 24/7
and at the click of a button.
The Forum also provides information and support
in the area of employment law via its HR Director
business support solution. Members can access
insured legal advice via the organisation's
employment helpline and also its essential
Employment Guide. For information about both
services call 0845 612 6266 or visit www.fpb.org
page 28
he HSE has recently issued a Consultation
on proposals for recovering its ‘fees for T intervention’. If the proposals are
implemented as planned the HSE would be able to
recover all of its costs of intervention where:
(a) There has been a material breach of health and
safety; and
(b) A requirement to rectify that breach was
formally made in writing.
Recovery of the HSE's costs would no longer be a
matter confined to the Court room; they would
become a consideration for the everyday life of any
business.
The HSE propose to use an average hourly fee for
intervention; currently estimated at £133 which
would apply to all staff other than those working in
its specialist laboratory. The fees would be
recoverable whenever the requirement to rectify a
breach is made 'formally in writing' which would
include improvement notices, prohibition notices,
emails and letters. The fees would apply
irrespective of the dutyholder's response, the
matter to which the breach related or how quickly
the matter is remedied by them.
If the HSE goes on to prosecute in relation to the
same breach, the recovery of intervention fees
would stop once the court documents were
presented. However, further costs could still be
recovered through the Courts in the event of a
successful prosecution.
As stated by the Consultation document: “The
underlying policy of recovering costs for HSE's
intervention through the introduction of fees where
there is a material breach of the law has been
agreed by Government and is therefore not in
question in this consultation.”
The Consultation opened in July 2011 and
responses have been requested by mid October
2011; with the new scheme potentially being
implemented as early as April 2012. Whilst the
Changing the rules of the game - HSE’sCosts Consultation Phil Crosbie (Eversheds LLP)
outcome of the Consultation, and any subsequent
changes to the proposals, are still awaited,
questions are being asked about what it will really
mean for businesses in this sector.
Will HSE officers be under pressure to recover
their costs on every visit? The well-publicised
cutbacks at the HSE have necessitated a more
reactive approach from HSE inspectors in recent
years. Further financial pressures could mean that
officers will want to justify their time and feel the
need to prepare formal requests for remedial work
(and therefore trigger the cost recovery
mechanism), where in the past an informal request
would have sufficed.
There have been a number of cases where
insolvent companies have been prosecuted for
health and safety breaches. Given that the costs of
the investigation process will now be recoverable, it
remains to be seen whether the HSE focus will turn
to those companies that can 'foot the bill'.
There will also be debates surrounding what can
be regarded as a 'material' breach of duty, which
would then trigger the cost recovery process. With
current enforcement action, the HSE has a
standardised Enforcement Management Model, but
we have seen that enforcement can vary between
different officers and interpretations. Whether a
breach is 'material' will be a difficult term to define
and interpret. Arguments over whether the
threshold is met are inevitable. The HSE may be
required to implement an appeal process whereby
aggrieved dutyholders can complain about a
decision that a breach is material. However, this
extra level of scrutiny would no doubt incur extra
costs on the part of both the HSE and dutyholders.
One other question that remains is how the
recovery of costs will reflect on a business.
Organisations are keen to avoid prosecution and
enforcement notices as these are publicised on the
HSE's public database and generally have to be
disclosed during tender processes. This sensitivity is
heightened in the current economic climate where a
blemish on the record can lead to outright rejection
when compared to those with a clean record. It
remains to be seen if businesses submitting for
tender will be required to declare if they have ever
had to pay the HSE's investigation costs. If such
disclosure is required, then decisions over whether
the costs are actually payable will be even more
crucial.
In the event that a business accepts that costs are
payable, the level of costs will likely cause further
debate. It will take a number of 'test cases' to
determine the levels of recovery that the HSE will
be seeking. However, the possibility for variance
between different officers and regions could be
significant. The HSE's costs will be subject to intense
scrutiny whenever they are to be recovered and
their susceptibility to challenge could depend on
whether costs information from other cases are
openly available for comparison. Again, even in
cases where a breach is accepted and costs will be
paid, the determination of those costs could incur
significant time and expense on both sides.
Particularly relevant to this sector is the impact
that this will have on small businesses. As
highlighted in the Consultation document, in March
2011 the Department for Business Innovation and
Skills announced a “moratorium from all new
domestic regulations for three years for businesses
of less than 10 employees and for genuine new start
ups”. This moratorium does not apply to the new
proposals unless the breach involves a self-
employed duty holder who does not expose anyone
else to risk. The risks to small businesses are
evident. When setting the level of fines in Court,
regard is had to a company's means. This may not
be the case with intervention fees; the flat hourly
rate will apply irrespective of the size of the
company.
Whilst the Consultation is ongoing, there are a
number of questions about how the system will
work or, indeed, if it will. The results of the
Consultation and any changes to the proposed
regime will make interesting reading for any
business. In any event, the rules of the game are
changing and businesses need to be aware. For
carpet cleaners, the cost of £750 for a letter telling
you to wear gloves when handling chemicals may be
a scary prospect.
page 29
Items for saleBUSINESS FOR SALE
Carpet and Upholstery cleaning services business for sale, established in 2001. Includes Renault Master van (2006) with
bespoke fittings for chemical storage. Premium interactive website with online survey/quotation facility which can be
viewed at www.spotlesscleaningservices.com The domain names www.spotlesscleaningproducts and also www.spotlessnetwork domain names included, and online shop facility. Steempro 2000 with all extras, Sebo Vacuum
cleaner, karcher hot water extraction stainbuster, orbis cyclical cleaner, chemicals, etc. Leather restoration kit.
Regular customer base. Reason for sale: Allergy to chemical products. Sale price £20,000 O.N.O.
Tel: 0141 941 2510. Email: [email protected]
BUSINESS FOR SALESmall, long-established, reputable NCCA Registered, working
carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry cleaning
system. Domestic and commercial clients. Genuine interested parties only please to call 07903 497298 and leave details.
CLEANING EQUIPMENT AND VAN2 Dryfusion carpet cleaning machines, 2 Drizair 110
dehumidifiers, 2 turbo dryers, 1 Dri-eaz fogging machine, 2 Dryfusion stair tools with pads, 1 Advance Dryfoam rotary
upholstery cleaner, plus 1 large sign-written white Fiat Ducato Turbo Diesel van (less than 5 years old - mileage
41,000). Total cost: £13,500 ONO. Phone Mike on: 01443 492455 or mob: 07881 807436.
VAN & TRUCKMOUNTHydramaster Boxxer 318 with only 600 hours on the clock, in
excellent condition comes with all attachments and chemicals and Ford Transit 51 reg service history and 60,000 miles ply lined and racking for chemical storage in excellent condition. £9000 + vat call 07970 835686 for more details.
EQUIPMENT FOR SALEProchem 250 ft vacuum hoses for truck mount - £150.00.
Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £300.00.
Chemspec pile lifter hoover - £800.00. contact [email protected] for further information or
contact andy on: 07970 544806
CARPET, UPHOLSTERY, PATIO AND PATHCLEANING BUSINESS FOR SALE
The sale includes full training and ongoing support. Twenty five years of customer base and goodwill of the north
London and Hertfordshire area. Interactive website, plus a VW transporter van, fully wrapped with a comprehensive
equipment list. This includes an Ashbys Enforcer 600 psi (only 6months old) and an Ashbys Ninja 500 psi (only 6 months old). For full equipment list and business details, please
contact Nicky on: 07774438007 or 0208 807 3722. Please visit: www.therightclean.co.uk
PROCHEM VACUUM HOSEProchem: 100ft Vacuum hose, 75ft Solution hose for Truck
Mount Machine. £100 + VAT. Tel Aastra Clean: 01454 626259.
VAN & TRUCKMOUNTBlue Line ThermalWave HP II - 50hp and Citroen Relay LWB
Van. True Twin Wand Operation Truck Mount Cleaning. Asking Price: £17,995 + VAT. Call 0118 931 0516 for more
details. Or Visit: www.truckmount.info
CURTAIN CLEANING MACHINEProchem 20A Curtain Cleaning Machine. In perfect working order, tidy for its age. Comes complete with trolley, stainless steel hand tool, various hoses, holdall. Pat tested. Can email picture if interested. £400 ono. Price new: £3000. Tel 01749
671016 or [email protected]
MACHINERY FOR SALEGloria 5 litre stainless steal pump-up sprayer: £67.50. No
VAT.Please call Steve on 07973-264783 or alternatively email : [email protected]
TRUCKMOUNT AND VAN FOR SALEBaneclean Truck Mount and van for sale. Due to retirement I will consider offers in region of £3500. For further details of this bargain contact Derek at Aquamaster on 01845 537640,
07976 218304 or email at [email protected]
MACHINERY AND EQUIPMENT 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator -
£15.00 for the 3, plus £5.00 p & p. Chemspec stainless steel 4 jet floor wand in good condition - £300.00 plus delivery
charge if applicable. Ashbys V2 steam mate with hose attachments all in good condition - £100.00 plus delivery
charge if applicable. Ashbys stainless steel chewing gum floor wand in good condition - £50.00 plus delivery charge if
applicable. Ashbys stainless steel 4'' stair hand tool in good condition - £50.00 plus delivery charge if applicable. Please
phone Pete Collins on 07885804560.
BUSINESS FOR SALEReputable working carpet, upholstery and hard floor cleaning
company servicing both Domestic and Commercial Clients. Currently based in Northumberland but can easily be re-
located. To be sold as a complete package, which includes VW Caddy van, Steempro 2000 Powerplus HWE machine with all extras, Sebo vacuum, Numatic wet and dry vac, professional
spotting kit, Rondo-Matic sprayer, cleaning chemicals and many other accessories. The sale also includes a branded
uniform, website and domain names. Owner operator retiring on medical grounds.
Sale price £15,000. Please call 01434 679 303 or e-mail: [email protected] for more information.
page 30
The Association advises that all goods are checked to be in a satisfactory condition, and comply to
electrical and health and safety standards, etc. It is recommended that equipment serial numbers should
be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or
liability arising from any transaction or dispute between the buyer and seller.
NCCA Associate Members
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Asset Finance Solutions UK Ltd:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry UK:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Support Ltd:
+ Cleaning Systems UK:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Dri-Eaz:
+ Dry Fusion UK Ltd:
+ Forum of Private Business:
+ Gleaming Insurance (insurance brokers):
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Hydro Dynamix:
+ LTT Leathercare:
+ McGregor Lloyd (insurance brokers):
+ Nu Life Stone Care Ltd:
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ ServiceMaster Ltd:
+ Sebo UK Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ Truvox International Ltd:
+ Vitec Global:
+ Woodbridge Comercial Ltd:
01763 208222 (C/M/F/T)
0845 130 4755 (C/M)
01322 227806 (C/M/E)
01254 584404 (FI)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
0844 8482371 (C/M/W)
01334 656787 (C/M/T/F)
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01565 634467
0845 4740068 (I)
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
01622 664993 (Fr)
01423 881027 (T)
0121 706 0616 (I)
0161 480 7284 (M/C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
0116 275 9000 (M/C/Fr)
01494 465533 (M)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
02380 702200 (M)
02392 666053 (C)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance
NCCA Member Benefits
+ Amicus Legal Ltd (free legal helpline):
+ SiteWizard (website creation)
+ EMJ Management Ltd (workwear clothing and accessories):
+ Brian James (Marketing Consultant):
+ Thompson Local (Ask for Corporate Advertsing Department)
+ Yellow Pages (Ask for Corporate Advertising Department)
Adalante Merchant Services
Payatrader
01206 366500
08450 608860
02392 434650
08450 608860
01252 390385
0808 100 7890
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+
01628 820500
www.payatrader.compage 31
NCCA ShopThe NCCA has a number of items to order by members. Below are some of the more popular items purchased. For a full list of merchandise please visit the website on: www.ncca.co.uk. Orders may be placed online, or you can contact the NCCA office on: 0116 271 9550.
+ PAS86 Code of Practice
+ Carpet Care Survey Forms (Pad of 100)
+ NCCA Lapel Pin Badge
+ Large NCCA Van Sticker (21x7 inches approx)
+ Small NCCA Van/Machine Sticker (12x3 inches approx)
+ Promotional Leaflet
+ NCCA Tie
All prices include VAT and Postage and packaging. A receipt invoice will be sent by the office. Please allow 21 days for delivery. Goods will not be sent until payment is received.
£40.00 each
£19.50 each or £50 for 3
£3.00 each
Pack of 2 for £17.63
£2.50 each
10p each (under 500), 8.5p each (500 and over)
£12.93 each