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MONTHLY REPORTOCTOBER 2015

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

October 2015SECTION PAGE

I.System Highlights and Accomplishments 3-10

II.Sun Tran

a.Ridership 11b.Revenue 12c.Pass Sales 13d.Summary of Expenses 14e.System Summary 15f.Annual Ridership 16g.Performance Indicators 17-27h.Route Performance Profile 28i.Route Passenger Per Hour Ranking 29j.Customer Satisfaction 30

III.Sun Vana.Ridership & Revenue Collection 31b.Summary of Expenses 32c.System Summary 33-34d.Annual Ridership 35e.Performance Indicators 36-41f.Customer Satisfaction 42

IV.Glossaries 43-44

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Sun Tran & Sun VanStrategic Goals Progress Update

October 2015

In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2016 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 93 percent of the total number of calls received; this was a 4 percent increase from the previous month and a 2 percent decrease from the same time last year. Customer service representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Tran’s number of complaints increased by 40 percent when compared to the previous month and decreased by 27 percent when compared to the same time last year.

Additionally, compliments increased by 30 percent increase when compared to the previous month of September.

Sun Van Customer Calls Sun Van’s dispatch answered 18,303 calls, an increase of 1.7 percent when compared to the last month, and an increase of 6.7 percent when compared to the same time last year. Dispatch answered 85.2 percent of the calls offered, a decrease of .8 percent from September and a 1.2 percent decrease from October of 2014.

Reservations answered 18,782 calls, an increase of .2 percent when compared to the previous month of September, and an increase of 4.9 percent when compared to October of 2014. Reservations answered 96.4 percent of the calls offered during the month of October, an increase of .8 percent from the previous month and a .8 percent increase from the same time last year.

Reservations Spanish answered 1,100 calls, an increase of 12.7 percent when compared to the previous month and an increase by 29.3 percent when compared to the same time last year. Reservations Spanish answered 95.6 percent of the calls offered, a 1.3 percent increase from the previous month and a 1.2 percent increase from October pf 2014.

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October 2015ContinuedDispatch percentage of abandoned calls was 3.4 percent not reaching of their goal of less than 3.2 percent. Reservations abandoned calls were 1.9 percent and Spanish abandoned calls were 2.95 percent, both reaching their goal for the month of October.

On-time Performance for the month was 94.23 percent, not reaching the established goal of 96 percent. Unfortunately this statistic is connected to an increase in ridership and a less than optimal number of operators mean more trips per operator and delays.

Special Services Office ActivityThe Special Services staff assisted approximately 5,044 customers during the month, an increase of 13.4 percent when compared to the previous month. The daily average was 229 customers compared to 198 for the prior month and 266 for the same time last year.

Staff issued a total of 3,898 SunGO ID & Cards during the month, compared to 3,058 issued in September and 3,457 issued in October of 2014. Specifically, the cards issued in October 2015 were, 2,772 low-income (506 replacement), 826 disabled (261 replacement), and 300 senior (90 replacement).

Agents answered 3,005 calls on the English line or 85.5 percent calls answered with 498 calls abandoned. The percentage of calls answered for English in October was lower by 2.3 percent from the prior month, which was 88.4 percent, and was lower by 1.1 percent from October of 2014.

Agents also answered 51 calls on the Spanish line or 98.1 percent calls answered with one call abandoned. The percent calls answered for Spanish in October was higher than the prior month, which was 97.8 percent, and was lower by 1.9 percent from the same time last year, which was 100 percent.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

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October 2015ContinuedEnsure an Efficient and Effective Operation

VehiclesA post-delivery Buy America audit was conducted for the 16 CNG buses received in August of this year from GilligCorporation. The audit resulted in full compliance for post-delivery Buy America criteria.

Sun Tran Maintenance Goals During the month, 130 preventative maintenance inspections of Sun Tran buses, 24 air conditioner inspections and 8 preventative maintenance inspections of support vehicles were completed, all with 100 percent on-time performance for combined maintenance shops.

The active fleet for Garage 1 (South Yard) maintenance shop remains at 122 buses and the active fleet at Garage 2 (NW Facility) remains at 125 buses. The total active fleet for the month is 247, the same as the previous month.

Bus Ratio Goals For Fiscal Year 2016, the goal is to keep the inoperable bus spare ratio —the percentage of buses not used in peak because they are scheduled for repairs— at or below 20 for both shops. For the month of October the inoperable bus spare ratio was 14.59 for combined maintenance shops, meeting the goal.

Workforce Compliance and Additions An annual conference call was held to discuss Sun Van’s 401(k) and review the investment performance for the past year. No changes were made during the call.

A new hire orientation class was held at Sun Tran, with ten new employees in attendance.

Employee and Labor Relations Two labor management meetings were held during the month of October. A meeting at Sun Van allowed the company and the union to sit down and discuss any issues and concerns bargaining unit employees and the company may have. A labor management meeting was also held at Sun Tran with both company representatives and bargaining unit members in attendance.

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October 2015

ContinuedA webinar was held for interested Sun Tran employees, “Think Retirement” sponsored by Wells Fargo was held to help employees navigate their plans to retirement.

Transit Task ForceIn October, the Mayor and Council appointed Transit Task Force discussed the restructuring of the Citizen Transportation Advisory Committee. Sun Tran and Sun Van transit systems and labor issues were also discussed as this would be a topic in the Mayor and Council study session scheduled for October 8.

Cost Saving Measures and Efficient FacilitiesDuring the month of October, Sun Tran’s Northwest Facility produced 11,730 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,173 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $1,877.

Improve Safety and Security

Safety Sun Van held a quarterly safety meeting for all Van Operators, which discussed safety related back to basics, distracted driving, getting out of driver seat to assist passengers and improper wheelchair securement.

Employee TrainingSun Tran provided basic electrical training to five mechanics. The course objectives included electrical safety, fundamentals ofelectricity, charging systems, reading schematic symbols, and troubleshooting. Each participant took and passed a test at the conclusion of the training course.

Sun Tran welcomed a new hire operator class of ten. Each participant successfully completed behind-the-wheel training and transitioned to route training. These operators will be promoted to full-time status in mid-November.

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October 2015ContinuedSun Tran began Refresher Training for its coach operators. This is a 4-hour refresher course that covers defensive driving, radio and farebox procedures, Americans with Disabilities Act (ADA), pedestrian awareness, situational awareness, and conflict resolution. To date, 16 operators have received this training.

Increase Ridership

Sun Tran RidershipPassenger ridership for October totaled 1,480,987. This is a decrease of 386,435 (20.7%) from the prior year and is under budget by 425,473 (22.3%).

YTD passenger ridership is 4,301,305 which is a decrease of 2,526,521 (37.0%) from the prior year and 2,670,545 (38.3%) under budget.

Passenger revenue for October was $737,663. This is a decrease of $391,445 (34.7%) when compared to the prior year. Sun Tran’s October pass sales were $241,481 after allocating Sun Link’s pass sales - revenue share of $13,248. This is a decrease of $268,763 (52.7%) from the prior October and MTD passenger revenue is under budget by $286,787 (28.0%).

YTD passenger revenue is $2,720,656 which is a decrease of $1,790,653 (39.7%) from the prior year and $1,563,655 (36.5%) under budget.

With the implementation of the SunGO fare payment system, individuals and organizations are better able to manage their transit products. They can now transfer remaining time on a pass or cash value when a SunGO Card is lost or stolen instead of paying the full amount as was required with the magnetic system. The SunGO system has enabled individuals and organizations to utilize the system more efficiently, which has led to a decrease in pass and overall revenue.

Revenue per passenger boarding in October was $.51 cents compared to $.62 cents last year for the same time period.

The overall farebox recovery ratio for October is 15.8%.

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October 2015ContinuedSun Van Ridership Sun Van ridership for October totaled 50,696. This is an increase of 1,124 or 2.3% when compared to October 2014. Revenue passengers, excluding Personal Care Attendants (PCA) increased by 955 passengers or 2.0%.

Total passenger ridership year to date is 200,321. This is an increase of 10,149 or 5.3% when compared to last fiscal year. Revenue passengers, excluding Personal Care Attendants (PCA), increased by 9,409 passengers or 5.2%.

Sun Van ridership demand for the month of October 2015 was approximately 68,117 passenger trips, an increase of 8.8% when compared to the previous year. Productivity was 2.06 passengers per hour, down .06 passengers per hour.

Sun Link PromotionsSun Tran staff attended Sun Link marketing meetings for future event planning and to align communications for major events along the streetcar line such as 2nd Saturdays Downtown and University of Arizona (UA) athletic events. Staff drafted press releases and social media posts and placed advertising to encourage riding Sun Link to events.

Additionally, staff distributed Sun Link window decals to all large-scale, off-campus student housing communities, promoting the streetcar.

U-Pass PromotionTwo ads were submitted for placement in the AZ Daily Wildcat special editions for Parents and Family Weekend and Homecoming Weekend. Both ads announced the discounted U-Pass price following the strike. Geo-fencing ads were also created to promote the discounted U-Pass, they will be sent to people on smart phones or tablets within UA boundaries, visiting certain nationally-recognized websites.

Staff delivered U-Pass promotion fliers to all large-scale, off-campus student housing communities.

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October 2015ContinuedCommunity OutreachSun Tran attended an employee fair for Raytheon at their Airport Campus and provided information on regional transit. Staff made contact with approximately 50 people, some who already ride Sun Express and many who were interested in taking advantage of Raytheon’s transit incentive and would like to begin to ride.

Sun Tran also attended a senior fair at Armory Park and provided information on regional transit. The event had over 400 attendees and 50 booths. Seniors were very interested in both Sun Tran and Sun Link information.

Additionally, a Sun Tran Accessible Rider Training (START) session was provided at Handi Dog during the month to 9 people and their service dogs.

Passenger ToolsSun Tran’s Facebook audience increased by .8 percent when compared to the previous month, and increased by 445.7 percent when compared to the same time last year. The highest reach, the number of people who were served any activity from Sun Tran’s Page including posts, mentions check-ins, occurred from a post occurred on October 8th, reaching 840 people organically, higher than the monthly average reach of 160.

Sun Tran’s twitter audience grew by 1.1 percent when compared to the previous month, and increased by 80.7 percent when compared to the same time last year. Profile visits decreased drastically by 85.7 percent when compared to the previous month while event based posts continued to garner high impression rates. Top Tweet for the month was promoting riding transit to Tucson Meet Yourself, with over 1,300 impressions.

Sun Tran’s website had 185,385 page views, a decrease of 7 percent when compared to the previous month. The website had a total of 118,312 sessions, a decrease of 1.2 percent when compared to the previous month. A total of 76.2 percent of sessions were accessed with a mobile device

GoTucson Mobile AppFor the month of October 2015, 617 customers activated mobile passes. Sun Tran staff is continuing to promote the mobile app as an easy way to travel throughout the region on Sun Tran, Sun Express, Sun Shuttle and Sun Link.

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October 2015

ContinuedGet on Board & Organizations UpdateA Why Commute by Transit message was sent to all Get on Board employers and participating organizations in theTravelReduction Program, message focused on new apps that make riding transit more convenient.

SunGO UpdateDuring the month of October, notifications were sent to all SunGO sales outlets on how to reboot machines when RPASS units were not functioning correctly.

Staff met with Tucson Unified School District’s Transportation Department to get a summary of the issues they have been having with the SunGO system. Although an issue TUSD experiences is a large number of lost cards, there the discussion did determine some areas Sun Tran can work with the SunGO vendor to make improvements to the system. These improvements would benefit organizations who purchase large numbers of passes at one time.

Sun Shuttle operators were trained on the SunGO system as they must now follow new procedures to board passengers using the new FAST FARE-e system.

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SUN TRAN RIDERSHIP

VARIANCE OCTOBER VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 424,081 567,424 (143,343) -25.3% 576,030 (151,949) -26.4% ECONOMY FARE 579,270 700,138 (120,868) -17.3% 710,740 (131,470) -18.5% EXPRESS FARE 20,188 27,153 (6,965) -25.7% 27,570 (7,382) -26.8% DAY PASS 83,907 100,571 (16,664) -16.6% 102,090 (18,183) -17.8% OTHER 66,208 88,300 (22,092) -25.0% 100,390 (34,182) -34.0%ROUTE REVENUE PASSENGERS 1,173,654 1,483,586 (309,932) -20.9% 1,516,820 (343,166) -22.6% TRANSFER PASSENGERS 269,603 333,787 (64,184) -19.2% 338,840 (69,237) -20.4% CHILDREN =<5 36,972 49,288 (12,316) -25.0% 50,030 (13,058) -26.1% PCA 758 761 (3) -0.4% 770 (12) -1.6% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 1,480,987 1,867,422 (386,435) -20.7% 1,906,460 (425,473) -22.3%

TOTAL PASSENGERS 1,480,987 1,867,422 (386,435) -20.7% 1,906,460 (425,473) -22.3%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 22 23CURRENT

YEARPRIOR YEAR Weekdays 57,602 71,386

Saturdays 5 4 16 17 Saturday 27,960 33,604 Sundays 4 4 Sunday 18,489 22,782 Holidays 0 0 Holidays 0 0

Total 31 31 Total 47,774 60,239

YEAR TO DATEVARIANCE OCTOBER VARIANCE

ROUTE PASSENGERS:CURRENT


FULL FARE 1,189,784 2,043,812 (854,028) -41.8% 2,074,790 (885,006) -42.7% ECONOMY FARE 1,673,408 2,559,851 (886,443) -34.6% 2,598,630 (925,222) -35.6% EXPRESS FARE 53,066 101,949 (48,883) -47.9% 103,510 (50,444) -48.7% DAY PASS 257,222 355,477 (98,255) -27.6% 360,850 (103,628) -28.7% OTHER 218,867 363,394 (144,527) -39.8% 409,480 (190,613) -46.6%ROUTE REVENUE PASSENGERS 3,392,347 5,424,483 (2,032,136) -37.5% 5,547,260 (2,154,913) -38.8% TRANSFER PASSENGERS 809,943 1,229,886 (419,943) -34.1% 1,248,520 (438,577) -35.1% CHILDREN =<5 96,899 170,727 (73,828) -43.2% 173,300 (76,401) -44.1% PCA 2,116 2,730 (614) -22.5% 2,770 (654) -23.6% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 4,301,305 6,827,826 (2,526,521) -37.0% 6,971,850 (2,670,545) -38.3%

TOTAL PASSENGERS 4,301,305 6,827,826 (2,526,521) -37.0% 6,971,850 (2,670,545) -38.3%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 87 87CURRENT

YEARPRIOR YEAR Weekdays 43,129 67,572

Saturdays 15 17 55 60 Saturday 22,510 31,312 Sundays 11 17 Sunday 18,588 21,800 Holidays 1 2 Holidays 6,935 23,094

Total 114 123 Total 37,731 55,511

Notes:FY16 Strike Ridership was 226,526 for August and 277,338 for September for a total of 503,864 passengers.Due to the strike, August had 3 less Saturdays and 4 less Sundays, while September had 2 less Sundays.

School Days

OCTOBER

OCTOBER

School Days

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VARIANCE OCTOBER VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 521,599$ 739,191$ (217,592)$ -29.4% 678,130$ (156,531)$ -23.1% ECONOMY FARE 122,071 220,283 (98,212) -44.6% 167,510 (45,439) -27.1% EXPRESS FARE 13,192 43,944 (30,752) -70.0% 42,130 (28,938) -68.7% DAY PASS 28,576 54,371 (25,795) -47.4% 51,130 (22,554) -44.1% OTHER 52,225 71,320 (19,095) -26.8% 85,550 (33,325) -39.0%

TOTAL ROUTE PASSENGER REVENUE 737,663$ 1,129,108$ (391,445)$ -34.7% 1,024,450$ (286,787)$ -28.0%

YEAR TO DATE VARIANCE OCTOBER VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 1,802,384$ 3,039,930$ (1,237,547)$ -40.7% 2,909,340$ (1,106,957)$ -38.0% ECONOMY FARE 485,738 768,261 (282,523) -36.8% 639,480 (153,742) -24.0% EXPRESS FARE 123,014 226,584 (103,570) -45.7% 217,380 (94,366) -43.4% DAY PASS 128,486 200,144 (71,658) -35.8% 188,060 (59,574) -31.7% OTHER 181,034 276,390 (95,356) -34.5% 330,050 (149,016) -45.1%

TOTAL ROUTE PASSENGER REVENUE 2,720,656$ 4,511,308$ (1,790,653)$ -39.7% 4,284,310$ (1,563,655)$ -36.5%

Notes: FY16 August cash revenue was $205,603 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $334,185 for Sun Link's YTD Fiscal Year 2016 revenue share.

OCTOBER

OCTOBER

SUN TRAN REVENUE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEOCTOBER VARIANCE OCTOBER VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 2,751 5,775 (3,024) -52.4% 9,629 20,213 ($10,584) -52.4%8459 DISCOUNTED DAY PASS 10,827 19,519 (8,692) -44.5% 18,947 34,158 ($15,211) -44.5%8450 FULL FARE 7 DAY 0 0 - 0.0% 0 0 $0 0.0%8450 FULL FARE MONTHLY 2,471 5,369 (2,898) -54.0% 101,625 217,767 ($116,142) -53.3%8451 ECONOMY MONTHLY 4,028 9,407 (5,379) -57.2% 59,561 139,695 ($80,134) -57.4%8452 EXPRESS MONTHLY 153 617 (464) -75.2% 8,302 33,639 ($25,337) -75.3%8455 ANNUAL 3 0 3 100.0% 912 - $912 100.0%8453 COLLEGE PASS 73 199 (126) -63.3% 12,523 21,077 ($8,554) -40.6%8453 COLLEGE PASS EXPRESS 10 7 3 42.9% (1,153) 3,076 ($4,229) -137.5%8454 SUMMERGO YOUTH PASS 0 0 - 0.0% - 0 $0 0.0%

SUBTOTAL: 20,316 40,893 (20,577) -50.3% 210,346$ 469,625$ (259,279)$ -55.2%STORED VALUE

8450 FULL FARE STORED VALUE 10,294 14,367 (4,073) -28.3% 15,441 21,551 ($6,110) -28.3%8451 ECONOMY STORED VALUE 26,348 33,100 (6,752) -20.4% 13,174 16,550 ($3,376) -20.4%8452 EXPRESS STORED VALUE 1,260 1,259 1 0.1% 2,520 2,518 $2 0.1%

SUBTOTAL: 37,902 48,726 (10,824) -22.2% 31,135$ 40,619$ (9,484)$ -23.3%

TOTAL 58,218 89,619 (31,401) -35.0% 241,481$ 510,244$ (268,763)$ -52.7%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 11,528 21,663 (10,135) -46.8% 40,349 75,822 (35,473) -46.8%8459 DISCOUNTED DAY PASS 50,364 71,042 (20,678) -29.1% 88,137 124,322 (36,185) -29.1%8450 FULL FARE 7 DAY 226 0 226 100.0% 2,868 0 2,868 100.0%8450 FULL FARE MONTHLY 10,302 18,955 (8,653) -45.7% 410,946 779,576 (368,630) -47.3%8451 ECONOMY MONTHLY 20,088 31,064 (10,976) -35.3% 294,895 462,401 (167,506) -36.2%8452 EXPRESS MONTHLY 1,187 2,422 (1,235) -51.0% 61,057 132,961 (71,904) -54.1%8455 ANNUAL 8 0 8 100.0% 1,128 - 1,128 100.0%8453 COLLEGE PASS 1,899 2,585 (686) -26.5% 196,935 388,869 (191,934) -49.4%8453 COLLEGE PASS EXPRESS 173 210 (37) -17.6% 45,564 65,259 (19,695) -30.2%8454 SUMMERGO YOUTH PASS (161) 0 (161) 100.0% (1,212) 0 (1,212) 100.0%

SUBTOTAL: 95,614 147,941 (52,327) -35.4% 1,140,667$ 2,029,210$ (888,543)$ -43.8%STORED VALUE

8263 FULL FARE STORED VALUE 30,921 50,033 (19,112) -38.2% 46,382 75,050 (28,668) -38.2%8450 ECONOMY STORED VALUE 86,616 116,679 (30,063) -25.8% 43,308 58,340 (15,032) -25.8%8452 EXPRESS STORED VALUE 3,613 5,060 (1,447) -28.6% 7,226 10,120 (2,894) -28.6%

SUBTOTAL: 121,150 171,772 (50,622) -29.5% 96,916$ 143,509$ (46,594)$ -32.5%

TOTAL 216,764 319,713 (102,949) -32.2% 1,237,583$ 2,172,719$ (935,137)$ -43.0%

Note:FY16 August cash revenue was $205,226 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $334,185 for Sun Link's YTD Fiscal Year 2016 revenue share.

OCTOBER OCTOBER VARIANCEVARIANCE

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OCTOBER OCTOBER OCTOBER VARIANCECURRENT PRIOR VARIANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,583,107$ 1,695,107$ 112,000$ 6.6% 1,393,739$ (189,368)$ -13.6%MAINTENANCE WAGES 413,782 455,371 41,589 9.1% 385,265 (28,517) -7.4%SALARIES 367,203 380,148 12,945 3.4% 370,964 3,762 1.0%FRINGE BENEFITS 1,055,817 1,033,079 (22,738) -2.2% 1,006,633 (49,184) -4.9%SERVICES 300,589 302,289 1,700 0.6% 384,445 83,856 21.8%UTILITIES 69,971 68,615 (1,356) -2.0% 68,133 (1,838) -2.7%MATERIALS AND SUPPLIES 427,812 370,718 (57,094) -15.4% 569,450 141,638 24.9%CNG FUEL 30,429 52,763 22,334 42.3% 76,542 46,113 60.2%DIESEL FUEL 303,306 580,884 277,578 47.8% 509,342 206,035 40.5%CAPITAL OUTLAY 0 0 0 0.0% 4,583 4,583 100.0%INSURANCE 142,958 172,490 29,532 17.1% 156,083 13,126 8.4%LABOR CREDITS/EXP TRANSFERS (12,645) (5,017) 7,628 -152.0% (2,567) 10,078 -392.7%

TOTAL EXPENSES 4,682,328$ 5,106,448$ 424,120$ 8.3% 4,922,613$ 240,285$ 4.9%4,062,328 4,223,762

OCTOBER OCTOBER ANNUALCURRENT PRIOR VARIANCE

YEAR TO DATE YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 5,359,546$ 5,665,346$ 305,800$ 5.4% 16,724,870$ 11,365,324$ 68.0%MAINTENANCE WAGES 1,443,957 1,524,114 80,157 5.3% 4,623,180 3,179,223 68.8%SALARIES 1,495,065 1,383,683 (111,382) -8.0% 4,451,570 2,956,505 66.4%FRINGE BENEFITS 3,669,149 3,849,604 180,455 4.7% 12,079,600 8,410,451 69.6%SERVICES 1,721,887 1,561,073 (160,814) -10.3% 4,613,340 2,891,453 62.7%UTILITIES 276,365 268,366 (7,999) -3.0% 817,600 541,235 66.2%MATERIALS AND SUPPLIES 1,738,831 1,803,286 64,455 3.6% 6,833,400 5,094,569 74.6%CNG FUEL 153,791 203,824 50,033 24.5% 918,500 764,709 83.3%DIESEL FUEL 1,025,449 2,540,565 1,515,116 59.6% 6,112,100 5,086,651 83.2%CAPITAL OUTLAY 6,844 0 (6,844) 100.0% 55,000 48,156 87.6%INSURANCE 599,518 689,816 90,298 13.1% 1,873,000 1,273,482 68.0%LABOR CREDITS/EXP TRANSFERS (47,102) (39,722) 7,380 -18.6% (30,800) 16,302 -52.9%

TOTAL EXPENSES 17,443,300$ 19,449,955$ 2,006,655$ 10.3% 59,071,360$ 41,628,060$ 70.5%

SUN TRAN SUMMARY OF EXPENSES

BUDGET BALANCE

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SUN TRAN SYSTEM SUMMARY

OCTOBER VARIANCE OCTOBER VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,480,987 1,867,422 (386,435) -20.7% 1,906,460 (425,473) -22.3%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 737,663$ 1,129,108$ (391,445)$ -34.7% 1,024,450 (286,787) -28.0%

EXPENSES: TOTAL EXPENSES 4,682,328$ 5,106,448$ 424,120$ 8.3% 4,922,613$ 240,285$ 4.9%

MILES: REVENUE MILES 689,452 722,147 (32,695) -4.5% 663,610 (25,842) -3.9% DEADHEAD MILES 104,097 110,843 (6,746) -6.1% 100,670 (3,427) -3.4% TOTAL SERVICE MILES 793,549 832,990 (39,441) -4.7% 764,280 (29,269) -3.8% NON-ROUTE MILES 20,023 (506) 20,529 -4057.1% 10,500 (9,523) -90.7% TOTAL MILES 813,572 832,484 (18,912) -2.3% 774,780 (38,792) -5.0%

REVENUE HOURS 56,850 58,320 (1,470) -2.5% 57,370 520 0.9%SERVICE HOURS 61,010 63,140 (2,130) -3.4% 62,260 1,250 2.0%

YEAR TO DATE OCTOBER VARIANCE OCTOBER VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 4,301,305 6,827,826 (2,526,521) -37.0% 6,971,850 (2,670,545) -38.3%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 2,720,656$ 4,511,308$ (1,790,652)$ -39.7% 4,284,310$ (1,563,654)$ -36.5%

EXPENSES: TOTAL EXPENSES 17,443,300$ 19,449,955$ 2,006,655$ 10.3% 19,690,452$ 2,247,152$ 11.4%

MILES: REVENUE MILES 1,952,345 2,785,357 (833,012) -29.9% 2,624,650 672,305 25.6% DEADHEAD MILES 292,130 420,997 (128,867) -30.6% 398,430 106,300 26.7% TOTAL SERVICE MILES 2,244,475 3,206,354 (961,879) -30.0% 3,023,080 778,605 25.8% NON-ROUTE MILES 35,477 (506) 35,983 -7111.3% 10,500 (24,977) -237.9% TOTAL MILES 2,279,952 3,205,848 (925,896) -28.9% 3,033,580 753,628 24.8%

REVENUE HOURS 158,830 224,830 (66,000) -29.4% 226,840 68,010 30.0%SERVICE HOURS 172,510 243,110 (70,600) -29.0% 245,990 73,480 29.9%

16

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 512,535 791,521 1,463,092 4,251,079EXPRESS 18,164 2,776 7,249 17,895 46,084TOTAL 1,502,095 515,311 798,770 1,480,987 0 0 0 0 0 0 0 0 4,297,163

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

FIXED ROUTE 1,496,463 1,670,559 1,728,101 1,843,884 6,739,007EXPRESS 21,545 20,957 22,779 23,538 88,819TOTAL 1,518,008 1,691,516 1,750,880 1,867,422 0 0 0 0 0 0 0 0 6,827,826

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (12,532) (1,158,024) (936,580) (380,792) 0 0 0 0 0 0 0 0 (2,487,928)EXPRESS (3,381) (18,181) (15,530) (5,643) 0 0 0 0 0 0 0 0 (42,735)TOTAL (15,913) (1,176,205) (952,110) (386,435) 0 0 0 0 0 0 0 0 (2,530,663)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -0.8% -69.3% -54.2% -20.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -36.9%EXPRESS -15.7% -86.8% -68.2% -24.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -48.1%TOTAL -1.0% -69.5% -54.4% -20.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -37.1%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 1,315,497 463,795 705,720 1,267,233 0 0 0 0 0 0 0 0 3,752,245SATURDAY 107,738 34,224 55,891 139,799 0 0 0 0 0 0 0 0 337,652SUNDAY 78,860 21,434 30,224 73,955 0 0 0 0 0 0 0 0 204,473HOLIDAY 0 0 6,935 0 0 0 0 0 0 0 0 0 6,935TOTAL 1,502,095 519,453 798,770 1,480,987 0 0 0 0 0 0 0 0 4,301,305

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 57,196 22,085 33,606 57,602 0 0 0 0 0 0 0 0 43,129SATURDAY 26,935 17,112 13,973 27,960 0 0 0 0 0 0 0 0 22,510SUNDAY 19,715 21,434 15,112 18,489 0 0 0 0 0 0 0 0 18,588HOLIDAY 0 0 6,935 0 0 0 0 0 0 0 0 0 6,935TOTAL 48,455 21,644 28,528 47,774 0 0 0 0 0 0 0 0 37,731

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

17

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,480,987 1,675,000 1,075,326

2. PASSENGER REVENUE 737,663$ 965,833$ 680,164$

3. PASSENGER PER TOTAL MILE 1.82 2.22 1.89

4. PASSENGER PER HOUR 24.3 27.6 24.9

5. REVENUE PER PASSENGER 0.498$ 0.577$ 0.633$

6. REVENUE PER TOTAL MILE 0.92$ 1.28$ 1.34$

7. REVENUE PER HOUR 12.31$ 16.31$ 17.71$

8. FAREBOX RECOVERY RATIO 16% 20% 20%

9. TOTAL COST PER PASSENGER 3.16$ 2.94$ 2.85$

10. TOTAL COST PER MILE 5.76$ 6.51$ 5.18$

11. TOTAL COST PER SERVICE HOUR 76.75$ 80.98$ 101.11$

12. MILES BETWEEN ROAD CALLS 15,952 8,200$ 12,954

13. MILES BETWEEN BUS INSPECTION 5,751 6,300$ 5,801

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 1.5 15$ 1.6

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 19.2 18$ 23.1

16. VEHICLES OPERATED IN MAXIMUM SERVICE 207

SUN TRANPERFORMANCE INDICATORS

OCTOBER 2015

18

Sun Tran Performance Indicators

Fiscal Year 2016

Ridership(in millions)

0

2

4

6

8

10

12

14

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

2


FY 15

FY 16

Budget

Strike Strike

19

Passengers per Total Mile Passengers per Hour


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40


FY 15

FY 16

Budget

Strike Strike

20

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

3.5

4

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2


FY 15

FY 16

Budget

Strike Strike

21

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2016

FY 15

FY 16

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35


Strike Strike

22

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2016

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7


1

2

3

4

5

6

7


0

2

4

6

8

10

12

14

16


Strike Strike

23

Cost per Mile* Cost per Service Hour*


Fiscal Year 2016

FY 15

FY 16

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200


Strike Strike

24


Fiscal Year 2016

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 15

FY 16

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

2000

4000

6000

8000

10000

12000

14000

16000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0

1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrikeStrike

25


Fiscal Year 2016

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5


5

10

15

20

25

30

35

40

45

50

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrike Strike

26


Fiscal Year 2016

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGo IssuesSunGo Issues

Resolved

* The SunGo issues are in addition to 14 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

27


Fiscal Year 2016

FY 15

FY 16

100.0% 100.0% 100.0% 100.0%

2.2% 2.3% 2.

6%

2.5%

2.3% 2.4%

8.9%

7.0%

5.1%

7.6%

7.0%

6.9%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Early/Late On-Time Performance - AVL System Analysis

Early Late ± 5% error margin factoredEarly goal 1.0% or lessLate goal 7.0% or less

October 2015

86.5

% 89.3

%

88.6

%

88.1

%

88.2

%

88.3

%

88.9

%

90.7

%

92.3

%

89.9

%

90.7

%

90.7

%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Total On-Time PerformanceAVL System Analysis

FY15 FY16Goal 90.0% ± 5% error margin factored

October 2015

28

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 38,493 19,953$ 20,495 1,660 124,336$ 62.87$ 1.88 23.2 1.07$ 12.02$ 2.71$ 2 25,596 13,245 21,002 1,559 121,216 69.27 1.22 16.4 0.66 8.50 4.22 3 77,121 37,988 48,160 3,402 270,445 68.34 1.60 22.7 0.97 11.17 3.01 4 118,785 59,272 55,917 4,411 334,067 62.30 2.12 26.9 1.24 13.44 2.31 5 23,181 11,078 21,427 1,512 120,276 72.20 1.08 15.3 0.62 7.33 4.71 6 53,136 26,398 16,734 1,806 121,114 52.45 3.18 29.4 1.78 14.62 1.78 7 65,570 32,778 34,332 2,428 192,935 65.96 1.91 27.0 1.12 13.50 2.44 8 133,082 65,502 55,613 4,464 335,593 60.51 2.39 29.8 1.39 14.67 2.03 9 56,296 26,906 25,680 2,190 160,560 61.04 2.19 25.7 1.26 12.29 2.37 10 31,652 16,379 15,259 1,225 92,095 61.81 2.07 25.8 1.12 13.37 2.39 11 108,360 52,818 39,649 3,103 235,794 58.97 2.73 34.9 1.45 17.02 1.69 12 45,536 18,864 20,245 1,965 136,945 60.11 2.25 23.2 1.01 9.60 2.59 15 31,499 15,341 21,518 1,876 136,313 64.50 1.46 16.8 0.76 8.18 3.84 16 120,591 61,065 46,693 4,082 296,333 57.63 2.58 29.5 1.44 14.96 1.95 17 73,615 40,935 40,761 2,896 229,611 65.16 1.81 25.4 1.12 14.14 2.56 18 112,806 44,516 25,465 2,585 177,188 51.33 4.43 43.6 1.90 17.22 1.18 19 37,681 18,668 10,185 1,082 72,979 50.19 3.70 34.8 2.10 17.25 1.44 20 8,513 4,478 8,143 641 48,591 68.82 1.05 13.3 0.59 6.99 5.18 21 15,298 6,837 10,675 902 66,377 66.02 1.43 17.0 0.69 7.58 3.89 22 14,233 6,359 10,684 831 63,322 68.54 1.33 17.1 0.63 7.65 4.00 23 35,570 18,242 20,836 1,735 128,442 63.53 1.71 20.5 0.94 10.52 3.10 24 15,422 8,387 7,614 627 46,616 61.02 2.03 24.6 1.16 13.39 2.48 25 45,075 22,517 22,551 1,830 136,959 62.53 2.00 24.6 1.10 12.30 2.54 26 22,962 12,514 17,338 1,039 89,281 73.89 1.32 22.1 0.74 12.05 3.34 27 28,763 15,309 32,418 2,040 171,169 76.41 0.89 14.1 0.51 7.50 5.42 29 39,452 22,766 21,357 1,662 126,623 62.48 1.85 23.7 1.16 13.70 2.63 34 48,218 25,001 24,248 2,088 152,485 61.06 1.99 23.1 1.15 11.97 2.64 37 16,394 9,241 18,350 1,106 94,770 77.34 0.89 14.8 0.59 8.36 5.22 50 10,265 5,429 6,279 685 45,772 58.88 1.63 15.0 0.93 7.92 3.93 61 9,927 5,615 11,982 832 66,681 73.36 0.83 11.9 0.48 6.75 6.15

TOTAL FIXED ROUTE 1,463,092 724,402$ 731,612 58,261 4,394,888$ 63.00$ 2.00 25.1 1.11$ 12.43$ 2.51$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 2,101 1,417$ 3,903 194 18,348$ 87.45$ 0.54 10.9 0.89$ 7.32$ 8.06$ 102X 1,494 767 3,963 205 18,978 89.01 0.38 7.3 0.29 3.75 12.19 103X 1,212 606 5,216 289 25,820 87.36 0.23 4.2 0.20 2.10 20.80 104X 1,623 1,117 3,306 127 13,910 101.14 0.49 12.8 0.65 8.83 7.88 105X 1,098 815 4,331 198 19,645 94.89 0.25 5.5 0.24 4.11 17.16 107X 1,419 918 5,139 210 22,216 101.27 0.28 6.7 0.35 4.36 15.01 108X 1,261 923 4,174 210 19,735 89.73 0.30 6.0 0.57 4.40 14.92 109X 1,367 865 4,539 241 22,042 87.75 0.30 5.7 0.50 3.58 15.49 110X 1,476 1,064 5,693 179 22,257 118.49 0.26 8.3 0.22 5.95 14.36 201X 913 910 4,256 187 18,948 96.57 0.21 4.9 0.40 4.87 19.75 202X 1,739 1,669 6,472 221 26,083 110.31 0.27 7.9 0.43 7.54 14.04 203X 1,313 1,291 8,546 300 34,794 111.56 0.15 4.4 0.27 4.30 25.52 312X 879 901 4,211 189 18,911 95.52 0.21 4.7 0.26 4.78 20.49

TOTAL EXPRESS

ROUTE 17,895 13,261$ 63,751 2,749 281,687$ 97.65$ 0.28 6.5 0.35$ 4.82$ 15.00$ TOTAL

SERVICE 1,480,987 737,663$ 795,363 61,010 4,676,575$ 64.56$ 1.86 24.3 1.07$ 12.09$ 2.66$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

OCTOBER 2015

29

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 43.62 11 ALVERNON 34.93 19 STONE 34.84 8 BROADWAY 29.85 16 ORACLE / INA 29.56 6 EUCLID/ NORTH FIRST AVENUE 29.47 7 22ND STREET 27.08 4 SPEEDWAY 26.99 10 FLOWING WELLS 25.810 9 EAST GRANT 25.711 17 COUNTRY CLUB / 29TH STREET 25.412 25 S. PARK AVENUE 24.613 24 12TH AVENUE 24.614 29 VALENCIA 23.715 1 GLENN/SWAN 23.216 12 10TH / 12TH AVENUE 23.217 34 CRAYCROFT / FT LOWELL 23.118 3 6TH STREET / WILMOT 22.719 26 BENSON HIGHWAY 22.120 23 MISSION ROAD 20.521 22 GRANDE 17.122 21 WEST CONGRESS / SILVERBELL 17.023 15 CAMPBELL AVENUE 16.824 2 CHERRYBELL 16.425 5 PIMA STREET / WEST SPEEDWAY 15.326 50 AJO 15.027 37 PANTANO 14.828 27 MIDVALE PARK 14.129 20 WEST GRANT 13.330 61 LA CHOLLA 11.9

FIXED ROUTE SYSTEM AVERAGE 25.1

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 101X GOLF LINKS EXPRESS 16.72 202X INA ROAD/AEROPARK EXPRESS 13.83 104X MARANA EXPRESS 12.94 102X INA ROAD EXPRESS 11.95 107X ORO VALLEY/DOWNTOWN EXPRESS 11.36 201X SPEEDWAY/AEROPARK EXPRESS 10.97 109X TANQUE VERDE EXPRESS 10.88 203X ORO VALLEY/AEROPARK EXPRESS 10.49 108X BROADWAY EXPRESS 10.010 105X SUNRISE EXPRESS 8.711 103X OLDFATHER EXPRESS 7.212 110X RITA RANCH/DOWNTOWN EXPRESS 5.913 312X ORO VALLEY EXPRESS 3.5

EXPRESS ROUTE SYSTEM AVERAGE 9.5

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

OCTOBER 2015

30

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONOCTOBER

CURRENT YEAROCTOBER

PRIOR YEAR % Increase/DecreaseTotal Service Reports: 337 461 27 %Inquiries 20 28 29 %Compliments 26 35 26 %Complaints 285 391 27 %Chargeable 31 51 39 %Non-chargeable 155 241 36 %Pending 99 99 SAMEIncomplete 6 7 14 %

`

SERVICE REPORTS COMPARISONOCTOBER

CURRENT YEARSEPTEMBER

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 337 239 41 %Inquiries 20 15 33 %Compliments 26 20 30 %Complaints 285 204 40 %Chargeable 31 16 94 %Non-chargeable 155 105 48 %Pending 99 83 19 %Incomplete 6 0Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 19% decrease from the 34,749 calls answered in September 2015 and a 17% decrease from the 34,207 calls answered in October 2014.

That is a 49% decrease over the 222 e-mails received September 2015 and a 34% decrease from the 171 e-mails received in October 2014.

The customer service information and call center answered 28,229 phone calls in October 2015.

Sun Tran’s website customer feedback response center received 113 e-mails in October 2015.

31

OCTOBER OCTOBER

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 10,348 9,849 499 5.1% 10,050 298 3.0%

ECONOMY FARE PASSENGERS 37,644 37,188 456 1.2% 37,920 (276) -0.7%

REVENUE PASSENGERS 47,992 47,037 955 2.0% 47,970 22 0.0%

PERSONAL CARE ATTENDANTS 2,704 2,535 169 6.7% 2,590 114 4.4%

TOTAL PASSENGERS 50,696 49,572 1,124 2.3% 50,560 136 0.3%

FARES COLLECTED:

REGULAR FARE REVENUE 31,044$ 29,547$ 1,497$ 5.1% 30,150$ 894$ 3.0%

ECONOMY FARE REVENUE 37,644$ 37,188$ 456$ 1.2% 37,920$ (276)$ -0.7% TOTAL FARES COLLECTED 68,688$ 66,735$ 1,953$ 2.9% 68,070$ 618 0.9%

REVENUE PER PASSENGER 1.35$ 1.35$ -$ 0.0% 1.35$ -$ 0.0%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 22 23 Weekdays 2,042 1,928 Saturdays 5 4 Saturdays 669 690 Sundays 4 4 Sundays 608 617 Holidays 0 0 Holidays 0 0 Total 31 31 Total 1,635 1,599

YEAR TO DATEOCTOBER OCTOBER VARIANCE

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 41,200 37,292 3,908 10.5% 38,040 3,160 8.3%

ECONOMY FARE PASSENGERS 148,362 142,861 5,501 3.9% 145,720 2,642 1.8%

REVENUE PASSENGERS 189,562 180,153 9,409 5.2% 183,760 5,802 3.2%

PERSONAL CARE ATTENDANTS 10,759 10,019 740 7.4% 10,220 539 5.3%

TOTAL PASSENGERS 200,321 190,172 10,149 5.3% 193,980 6,341 3.3%

FARES COLLECTED:

REGULAR FARE REVENUE 123,600$ 111,876$ 11,724$ 10.5% 114,120$ 9,480$ 8.3%

ECONOMY FARE REVENUE 148,362$ 142,861$ 5,501$ 3.9% 145,720$ 2,642$ 1.8% TOTAL FARES COLLECTED 271,962$ 254,737$ 17,225$ 6.8% 259,840$ 12,122 4.7%

REVENUE PER PASSENGER 1.36$ 1.34$ 0.02$ 1.5% 1.34$ 0.02$ 1.5%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 87 87 Weekdays 2,043 1,934 Saturdays 17 17 Saturdays 663 637 Sundays 17 17 Sundays 606 598 Holidays 2 2 Holidays 506 472 Total 123 123 Total 1,629 1,546

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

32

OCTOBER OCTOBER VARIANCE OCTOBER VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 478,549$ 462,106$ (16,443)$ -3.4% 455,836$ (22,713)$ -5.0%OTHER BU WAGES 82,937 82,138 (799) -1.0% 87,646 4,709 5.4%SALARIES 84,955 92,612 7,657 9.0% 93,918 8,963 9.5%FRINGE BENEFITS 188,354 192,076 3,722 2.0% 201,316 12,962 6.4%SERVICES 80,130 62,168 (17,962) -22.4% 76,118 (4,012) -5.3%CONTRACT VEHICLE MAINT. 167,097 53,596 (113,501) -67.9% 184,167 17,069 9.3%UTILITIES 26,330 14,800 (11,530) -43.8% 15,421 (10,909) -70.7%MATERIALS AND SUPPLIES 4,497 (180) (4,677) -104.0% 6,790 2,293 33.8%DIESEL FUEL 2,839 30,161 27,322 962.4% - (2,839) 0.0%UNLEADED FUEL 97,682 191,189 93,507 95.7% 123,242 25,560 20.7%CAPITAL OUTLAY - - - 0.0% 4,583 4,583 100.0%LIABILITY INSURANCE 60,148 35,957 (24,191) -40.2% 40,292 (19,856) -49.3%LABOR CREDITS/EXP TRANSFERS - 14,178 14,178 0.0% - - 0.0%

TOTAL EXPENSES 1,273,517$ 1,230,801$ (42,716)$ -3.5% 1,289,328$ 15,810$ 1.2%

OCTOBER OCTOBERYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,922,767$ 1,785,447$ (137,320)$ -7.1% 5,470,030$ 3,547,263$ 64.8%OTHER BU WAGES 349,207 329,732 (19,475) -5.6% 1,051,750 702,543 66.8%SALARIES 337,891 360,427 22,536 6.7% 1,127,020 789,129 70.0%FRINGE BENEFITS 779,818 745,097 (34,721) -4.5% 2,415,790 1,635,972 67.7%SERVICES 203,363 233,343 29,980 14.7% 913,410 710,047 77.7%CONTRACT VEHICLE MAINT. 528,672 230,636 (298,036) -56.4% 2,210,000 1,681,328 76.1%UTILITIES 74,818 60,435 (14,383) -19.2% 185,050 110,232 59.6%MATERIALS AND SUPPLIES 35,513 16,871 (18,642) -52.5% 81,480 45,967 56.4%DIESEL FUEL 14,709 217,500 202,791 1378.7% - (14,709) 0.0%UNLEADED FUEL 483,412 483,563 151 0.0% 1,478,900 995,488 67.3%CAPITAL OUTLAY - - - 0.0% 55,000 55,000 100.0%LIABILITY INSURANCE 177,950 143,827 (34,123) -19.2% 483,500 305,550 63.2%LABOR CREDITS/EXP TRANSFERS - 67,420 67,420 0.0% - - 0.0%

TOTAL EXPENSES 4,908,119$ 4,674,299$ (233,821)$ -5.0% 15,471,930$ 10,563,811$ 68.3%

SUMMARY OF EXPENSES

33

OCTOBER OCTOBER VARIANCE OCTOBER VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 68,117 66,028 2,089 3.2% 67,340 777 1.2%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 2 3 (1) -33.3% 0CANCELLATIONS 13,390 12,531 859 6.9% 12,780 610 4.8%NO SHOWS 4,029 3,922 107 2.7% 4,000 29 0.7%

TOTAL PASSENGERS 50,696 49,572 1,124 2.3% 50,560 136 0.3%

ADA PASSENGERS 45,811 44,592 1,219 2.7%OPTIONAL ADA 4,885 4,980 (95) -1.9%

PERCENTAGE OF OPTIONAL 9.6% 10.0%TRIPS:

ADA TRIPS 42,293 41,253 1,040 2.5%OPTIONAL ADA TRIPS 4,458 4,603 (145) -3.2%

TOTAL TRIPS: 46,751 45,856 895 2.0% 46,770 (19) 0.0%

EXPENSES: 1,273,517$ 1,230,781$ (42,736)$ -3.5% 1,303,328$ (29,811)$ -2.3%

REVENUE HOURS: 24,566 24,982 (416) -1.7% 25,640 (1,074) -4.2%SERVICE HOURS: 28,339 28,732 (393) -1.4% 28,820 (481) -1.7%

MILES:REVENUE MILES 333,550 331,954 1,596 0.5% 340,250 (6,700) -2.0%DEADHEAD MILES 70,354 64,172 6,182 9.6% 65,780 4,574 7.0%

TOTAL SERVICE MILES 403,904 396,126 7,778 2.0% 406,030 (2,126) -0.5%OTHER MILES 2,005 7,197 (5,192) -72.1% 7,370 (5,365) -72.8%

TOTAL MILES 405,909 403,323 2,586 0.6% 413,400 (7,491) -1.8%

SUN VAN SYSTEM SUMMARY

34

YEAR TO DATE OCTOBER OCTOBER VARIANCE OCTOBER VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 268,335 255,029 13,306 5.2% 260,130 8,205 3.2%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 6 15 (9) -60.0% 0CANCELLATIONS 52,741 49,607 3,134 6.3% 50,610 2,131 4.2%NO SHOWS 15,267 15,235 32 0.2% 15,540 (273) -1.8%

TOTAL PASSENGERS 200,321 190,172 16,463 8.7% 193,980 6,341 3.3%

ADA PASSENGERS 180,876 167,183 13,693 8.2%OPTIONAL ADA 19,445 22,989 (3,544) -15.4%PERCENTAGE OF OPTIONAL 9.7% 12.1%

TRIPS:ADA TRIPS 166,691 154,371 12,320 8.0%

OPTIONAL ADA TRIPS 17,886 21,260 (3,374) -15.9%TOTAL TRIPS: 184,577 175,631 8,946 5.1% 179,140 5,437 3.0%

EXPENSES: 4,908,119$ 4,674,279$ (233,840)$ -5.0% 3,909,984$ 998,135$ 25.5%

REVENUE HOURS: 96,089 96,123 (34) 0.0% 98,640 (2,551) -2.6%SERVICE HOURS: 112,231 110,336 1,895 1.7% 110,680 1,551 1.4%

MILES:REVENUE MILES 1,288,838 1,266,596 22,242 1.8% 1,298,260 (9,422) -0.7%DEADHEAD MILES 296,563 247,082 49,481 20.0% 253,270 43,293 17.1%

TOTAL SERVICE MILES 1,585,401 1,513,678 71,723 4.7% 1,551,530 33,871 2.2%OTHER MILES 18,916 11,986 6,930 57.8% 12,270 6,646 54.2%

TOTAL MILES 1,604,317 1,525,664 78,653 5.2% 1,563,800 40,517 2.6%

SUN VAN SYSTEM SUMMARY

35

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,442 50,696 200,321TOTAL 49,453 49,730 50,442 50,696 0 0 0 0 0 0 0 0 200,321

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

47,851 47,095 45,654 49,572 190,172 TOTAL 47,851 47,095 45,654 49,572 0 0 0 0 0 0 0 0 190,172

VARIANCEJULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

YEAR-TO-DATE

1,602 2,635 4,788 1,124 10,149 TOTAL 1,602 2,635 4,788 1,124 0 0 0 0 0 0 0 0 10,149

% VARIANCEJULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

3.3% 5.6% 10.5% 2.3% 5.3%TOTAL 3.3% 5.6% 10.5% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 44,846 43,334 44,634 44,917 177,731SATURDAY 1,889 3,284 2,757 3,347 11,277SUNDAY 2,248 3,112 2,510 2,432 10,302HOLIDAYS 470 0 541 1,011TOTAL 49,453 49,730 50,442 50,696 0 0 0 0 0 0 0 0 200,321

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 1,950 2,064 2,125 2,042 2,043SATURDAY 630 657 689 669 663SUNDAY 562 622 628 608 606HOLIDAYS 470 0 541 0 506TOTAL 1,595 1,604 1,681 1,635 1,629

SUN VAN ANNUAL RIDERSHIP

36

SUN VANPERFORMANCE INDICATORS

OCTOBER 2015

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 50,696 50,560 50,080 2. Demand 68,117 67,340 67,084 3. Cancellations 13,390 12,780 13,185 4. No-Shows 4,029 4,000 3,817 5. Passengers Per Revenue Hour 2.06 1.97 2.08 6. Passengers Per Service Hour 1.79 1.75 1.78 7. Revenue Per Trip 1.47 1.42 1.47 8. Cost Per Trip 27.24 27.87 26.50 9. Vehicles Operated in Max Service 120

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 84.24% 93.42% 90.81% 11. Trip Time 110%+5 Minutes 97.49% 97.38% 97.26%

On-Time Performance

12. Pick Ups 93.99% 94.87% 94.50% 13. Pick Ups Before Significantly Late 99.91% 99.87% 99.93%

37

Sun Van Performance IndicatorsFiscal Year 2016FY 15

FY 16Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


38


FY 16Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


39


FY 16Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


40


FY 16Budget

COST PER TRIP*

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0


REVENUE PER TRIP

1.0

1.2

1.4

1.6


41* ADA Service only. ** Data does not include same-day requests.


FY 16

% OF TRIP LENGTHS LESS THAN SUN TRAN*

8990919293949596979899


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

9293949596979899

100


% OF ON-TIME PICK UPS**

80

85

90

95

100


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


42

OCTOBERCURRENT MONTH

OCTOBERPRIOR YEAR

53 63 16 %0 0 SAME10 17 41 %0 0 SAME43 44 2 %

Open 0 0 SAMEValid 19 19 SAMENon-Valid** 24 25 4 %

OCTOBERCURRENT MONTH

SEPTEMBERPRIOR MONTH

53 52 2 %0 0 SAME10 12 17 %0 0 SAME43 40 8 %

Open 0 0 SAMEValid 19 16 19 %Non-Valid** 24 24 SAME

There was one correctable complaint for every 2,668 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

43

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Total Cost per Service Hour – Equals total expenditures divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made.

Sun Tran Glossary of Terms

44

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

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