OCEAN CITY RECREATION & PARKS FY 2020 BUDGET PRESENTATION

OUR MISSIONTO PROVIDE QUALITY RECREATIONAL, CULTURAL, AND SOCIAL OPPORTUNITIES AS WELL AS SAFE, CLEAN, AND ENJOYABLE PARKS, BEACHES, AND FACILITIES TO ENHANCE THE QUALITY OF LIFE FOR OCEAN CITY RESIDENTS AND VISITORS.

OUR ROLE IN STRATEGIC INITIATIVES

MORE LIVABLE COMMUNITY: Provide quality facilities, programs, and services that ensure the health and welfare of our community. Support the social, environmental, and economic wellbeing of Ocean City and the surrounding areas.

FIRST CLASS TOURIST DESTINATION: Establish enhanced community and tourism opportunities through programs, tournaments, parks, value-added activities, and exceptional golfing experiences.

FINANCIALLY SOUND GOVERNMENT: Deliver year-round economic impact through programs, golf, and event offerings.

EXCELLENT SERVICE VIA HIGH PERFORMING TOWN ORGANIZATION: Administer exceptional customer service to the community and all Town visitors.

PROFESSIONAL AFFILIATIONS 2018-2019National Recreation and Parks Association (NRPA): Certified Recreation and Parks Professionals

Maryland Recreation and Parks Association (MRPA)

Professional Golfers Association of America (PGA): Certified Class A PGA Professionals

Golf Course Superintendent’s Association of America (GCSAA): Certified Golf Course Superintendent

Eastern Shore Association of Golf Course Superintendent’s (ESAGCS): Past President

United States Golf Association (USGA)

National Golf Foundation (NGF)

Maryland State Golf Association (MSGA)

National Association of Youth Sports (NAYS): National Board Member and Certified Clinicians

Maryland Municipal League (MML): Vice President of MML Recreation and Parks Department

Sports Turf Manager’s Association (STMA)

United States Tennis Association (USTA): Certified Tennis Professional

Audubon International Cooperative Sanctuary Program

Healthiest Maryland Business

National Archery in Schools Program (NASP): Certified Instructors

USA Pickleball Association (USAPA)

RECOGNITIONS 2018-2019Hall of Fame Certificate of Excellence by TripAdvisorNorthside Park -- #1 Thing to Do in Ocean City

Tree City USA2018 was the 31st year that Ocean City has been honored with this award

MRPA 2019 Marketing & Communication Awards Best Facility Brochure - Northside Park Brochure Best Activity Guide - Fall & Winter 2018-2019 Splash Activity Guide,Best Photo - 2018 Endless Summer Surf Camp Photo

NOTABLE ACCOMPLISHMENTS 2018-2019PROJECTS/TASKSGorman Park Pickleball, Raquetball, Tennis, DrainageSunset Park Fence Replacement, Sun Sail Tower Painting, Sun Sail ReplacementTennis Center Repair and Resurfacing of 6 Premier Courts, Landscaping, and Restroom RenovationsNorthside Park Roof Repairs, West Gym Lines Repainted, HVAC ReplacementSkate Park Vertical Ramp Resurfacing, T-11 Replacement, Minor Park repairs

PROGRAMS/TOURNAMENTS/RENTALSNew Programs AddedHosted 23 Outdoor Tournaments and 21 Indoor TournamentsHosted 114 Other Facility Rentals

FY20 “RIGHT HAND COLUMN” PROJECTSSoccer Wall System $25,000

Dog Playground Improvements $145,000

Master Plan Design for Downtown Recreation Complex $30,000

PA System for Northside Park Recreation Complex $32,000

Softball Pavilion – Vinyl Soffit and Trim Replacement $7,600

Golf Maintenance Equipment $14,400

Eagle’s Landing Master Plan Assessment $3,000

Eagle’s Landing Parking Lot Circle Overlay $20,000

Eagle’s Landing Parking Lot Overlay $68,000

LOOKING AHEAD – FY21 PROJECTS $1,265,615

DOWNTOWN RECREATION COMPLEX

Fence replacement – Phase 3

Playground replacement

Tennis Court construction

Skate Park stairs, rails and office repair/renovation

GORMAN PARKIrrigation replacement

LITTLE SALISBURY PARKTennis Court resurfacing –

add Pickleball lines

NORTHSIDE PARK

RecTrac UpgradeMaster Plan DesignCommunity Room Ceiling Tile replacementCover air ducts and paint east gymEast Lobby restroom renovationsEast Entrance Façade upgradesFront parking lot overlayHVAC projects per Kevin Koval $66,000Flat Roof repairs - recoating 2 sectionsField 1 Fence replacementWest Lobby floor repairs/replacementVolleyball system replacementWasher/Dryer replacementParks building surveillance camerasPicnic Shelter replacementStorageAutofry replacement

RECREATION & PARKS FY19 RETIREES/DEPARTURES

Ron Rickards,Parks Supervisor

39 years of service

Al “Hondo” Handy,Recreation Manager39 years of service

Rod Dulany,Director of Tennis11 years of service

Chris Clarke,Recreation Supervisor

18 years of service

Melanie Rhodes,Food & Beverage

Manager22 years of service

FY20 RECREATION & PARKS BUDGET AT A GLANCERequested combined expenses in Administration, Programs, Seniors and Parks have increased less than 1% (.69% total)

Total Town contribution increases 1.03%

Submitted Golf budget is balanced with the exception of the bridging project, currently identified in the CIP

FEES AND CHARGES APPROVAL FY 2020

RECREATION DIVISIONSADMINISTRATION, PROGRAMS, SENIORS

ADMINISTRATION DIVISIONDepartmental Vision and Strategic Planning Management

Corporate Sponsorship/Partnership Management

Customer Service and Registration Processing

Reservation Management and Tournament Coordination

Facility Use Coordination

Facility Maintenance and Cleanliness

First-line Problem Solving

Revenue Accountability

Internal Departmental and Town-wide Support

Internal Operations and Safety Systems Management

CHALLENGES IN ADMINISTRATIONCHALLENGES OF AGING INFRASTRUCTURE, DEFERRED MAINTENANCE, AND BUILDING MAINTENANCE

Most of the Town’s recreational facilities and amenities are over 30 years old, requiring repair and/or replacement

Many facilities have deferred maintenance in anticipation of receiving substantial renovation funding

We must keep the project lists and Parks Master Plan relevant

CHALLENGES IN ADMINISTRATION, CONTINUEDCHALLENGES OF SOCIAL MEDIA MANAGEMENT, MARKETING NEEDS, AND TECHNOLOGYSocial media management, information monitoring, public relations, advertising, publication creation, and the overall marketing of programs, amenities, and facilities for the Recreation and Parks Department has grown to a full-time job being performed by a part-time employee. Requested conversion of this position from PT to FT could not be funded in a status quo budget.User expectation for immediate information, along with the increasing demands and changes in technology, has drastically changed how users communicate and seek information from our department. User expectation for easy access to registration operations continues to increase. Improved web registration opportunities are needed. User expectation for Wi-Fi and Webcam access, as well as other communication and visual connection opportunities, are increasing.

CHALLENGES IN ADMINISTRATION, CONTINUEDCHALLENGES OF MANAGING CHANGE WITHOUT ADDITONAL FUNDINGChange is often good, but managing change comes with time, financial commitments, and investment in staff supportWith increasing efforts to bring in more tournaments, events and rentals, staffing support and expenses increaseThe number of people using Northside park has increased exponentially over the past 10 years, resulting in more trash, more maintenance, and the need for more restrooms - all at greater expenseThe need for “boots on the ground” staff in the supervision of activities and events at Northside Park is ever-increasing, as is the need for additional facility maintenance hours and personnel

We are on an ongoing journey to continue to produce better versions of our operations - to provide sparkle, safety, healthy options and sense of community

PROGRAMS/SENIORS DIVISIONSProgram, Tournament, Party, and Community Event Creation and Implementation

Coordination of Program Underwriting/Sponsorships (All Community Team)

Customer Service and Community Engagement/Outreach

Health and Wellness Ambassadors (HEAL Cities, Workplace Wellness, Community Wellness)

Economic Impact and Value-Added Programming

Skate Park, Tennis Center, and Concession Management

Sportsmanship Education and Positive Reinforcement

Department Marketing and Advertising

Revenue Creation

On Trend – Youth Archeryat Northside Park

PROGRAMS DIVISION TRAININGS & CERTIFICATIONS

Certified Park and Recreation Professionals

CPR, First Aid, and AED Certified

Certified “Safe Sitter” Instructors

Certified “Ageless Grace” Instructors

ServSafe Food Protections Certification

National Archery in Schools Certified Instructors

National Association of Youth Sports Certified Clinicians

United States Tennis Association Certified Professionals

North Carolina State University Supervisor’s Management

CHALLENGES IN THE PROGRAMS DIVISIONCHALLENGES IN STAFFINGIt is difficult to fill and retain supervisor positions at part-time year-round level at the rate of pay we are providing

Mandate to reduce part-time year-round staff’s hours to 30 hours per week resulted in high turnover. Exorbitant amounts of time and expense were lost in rehiring and retraining.

Maintaining high levels of staff energy and morale with expected work-load and responsibilities

CHALLENGES IN FACILITY MONITORING/SAFETYIn numerous budget years, we have asked for the conversion of a part-time facility monitor to a full-time monitor position. It has not been funded in order to meet the status quo directive.

The number of programs, tournaments and rentals have continued to increase over the years, as has the revenue associated with this growth. Facility staff coverage has not increased at the rate that facility usage has.

The need for consistency in facility supervision is a very real need. Continual juggling of personnel to appropriately cover all of the facility usage compromises the safety of our participants and the security of the building.

CHALLENGES IN THE PROGRAMS DIVISION, CONTINUED

CHALLENGES IN THE PROGRAMS DIVISION, CONTINUEDCHALLENGES IN COMPETITIONOver 10 new recreation facilities have been created/built in our area within the last decade – good

for Ocean City overall, but challenging for the Recreation and Parks Department

CHALLENGES WITH SKATE COMMUNITYThe skate park expansion project was placed on hold due to property scarcity and lack of funding,

which frustrated the local skate communityFocus has been diverted to other projects – frustration grows as the promised expansion, originally

presented to the public in 2008, has been continuously pushed back in the CIP

THANK YOU FOR YOUR SUPPORTOcean City Recreation and Parks Recreation Divisions

Parks Division Ocean City Parks Division provides safe, clean, and enjoyable parks to enhance the quality of life for Ocean City residents and visitors. The Division is responsible for the design, construction, maintenance, and repair of 16 park and recreation areas comprising over 79 acres of land. We also maintain the urban forest, right-of-ways and green spaces, as well as the grounds at all city owned properties including City Hall, Convention Center, Public Safety Building, Public Works Complex and the Wastewater Complex.

Parks and Public PropertiesHorticultural, urban forest, and athletic field maintenance may be the primary objectives of the division, but the additional responsibilities are wide ranging. Irrigation maintenance and repair is a crucial function in maintaining the health and vigor of the landscaping within the city.

Playground SafetyAnother critical issue is playground safety. Parks staff strives to maintain to the most current safety and accessibility standards. The most recent playground addition, the Boardwalk Playground, opened in the spring of 2017 and was a huge success!

The flagship property of the Ocean City Recreation & Parks Department is Northside Park. Combining the beauty of a natural bayside setting with its many amenities, Northside Park is one of the premier recreational sites on Delmarva and has been awarded the Trip Advisor Certificate of Excellence for five consecutive years.

Additional responsibilities of the Parks Division include:

Prepare athletic fields for a wide variety of departmental programs & rentals

Provide logistical support for Town sponsored events including Sunfest, Springfest, Art X, July 4th, Sundaes in the Park, and the NewYear’s Eve celebration at Northside Park

Maintain beach wheelchairs and wheelchair storage containers, as well as beach volleyball posts and nets

Coastal Highway median maintenance from 9th Street to the Delawareline

Mow private property grass violations Notify property owners of tree and shrub violations, monitor for

compliance and abate violations if necessary

Parks staff are also responsible for transforming Northside Park into a winter wonderland for the annual Winterfest of Lights. This event demands the attention of all Parks staff during both setup and breakdown phases, each phase typically taking approximately seven weeks to complete.

Tree City USA:Growing Strong Communities

Ocean City is proud to be one of only four cities on the Eastern Shore of Maryland to be recognized as a Tree City USA member. 2018 was the 31st year that Ocean City has been honored with this award.

StaffAll of this work in Ocean City is currently accomplished by employing 18 full-time staff. When the seasonal peak population swells to approximately 300,000 during the summer months, 3 temporary staff are hired to augment the work group. One additional temporary worker is brought in the beginning of October to assist exclusively with Winterfest setup.

Training and CertificationsDue to the diverse nature of their job functions, it is imperative that ParksDivision staff remain abreast of current issues and practices in a multitude ofdisciplines. This is accomplished through training and certification programs.Staff currently hold certifications in the following areas:

MD Department of Natural Resources Roadside Tree Care Expert (9) MD Department of Agriculture Pesticide Applicator (7) MD Department of Agriculture Professional Fertilizer Applicator (4) National Certified Playground Safety Inspector (1) American Traffic Safety Services Association Flagger (14) MD State Highway Administration Temporary Traffic Control Traffic

Manager (2) North Carolina State University Maintenance Management (4) North Carolina State University Supervisor’s Management (3) VA Horticulture Foundation Advanced Landscape Crew Manager (1)

ChallengesContinual Increase in Workload

Since 2008, staff has been reduced by 4.56 full time equivalent positions This staffing reduction was partially offset by an increase in contacted services, namely mowing services

Two managerial/administrative positions were eliminated

Request to add a new FT Parks Worker and a new PT Parks Worker could not be funded in a status quo budget

Conservatively documented increases in workload/required man hours: 2,549 man hours annually since 2012

172 overtime hours annually since 2012

Increase workload is due to: New landscaping at Town owned facilities that meet current requirements

New tournaments, camps, and facility rentals

Additional Special Events assignments

Additions to inventory, such as the Boardwalk Playground and beach play structures

Future completion of the 2nd Street Tram Facility and the 65th Street Campus Plan will add an estimated 588 additional man hours annually

Ocean City Parks Division Thank you to the Mayor, Council, and citizens of Ocean City for their

continuing support of Ocean City Parks!

Eagle’s Landing Golf CourseOperations Division

FY 2020 Budget

The Operations Division is the customer service side of the Eagle’s Landing operation. We manage the play on the golf course, schedule tee times, book groups, tournaments, and outings that include charity fundraisers. We have a fully stocked Pro Shop where we sell Eagle’s Landing branded apparel and headwear for Men and Women, as well as golf

equipment and all of the accessories necessary for any golf outing. Our Caddy Shack Café provides food and beverage service on a daily basis for groups both small and large.

The Caddy Shack Café is also available for non-golf functions and catering requests.

Division Purpose

Eagle’s Landing offers two programs geared towards local residents and Ocean City property owners. The Talon Club offers member-like benefits for a small annual fee.

The Local Rewards program is free to all year round residents and Town of Ocean City property owners. Both programs offer discounted green fees on last minute tee times to

enjoy Ocean City’s Premier golf course.

Promoting a Livable Community

Eagle’s Landing is the cornerstone of the Ocean City golf destination. We work closely with OC Tourism, Ocean City Golf Getaway, and all of the area golf courses to bring golf

travelers to Ocean City. With the many awards and accolades accumulated over the years, the reputation of Eagle’s Landing encourages golfers to chose to come to Ocean

City, Maryland over competing golf destinations. Golf travelers boost the local economy, especially in the spring and the fall, staying 3-5 days in OC hotels while patronizing OC

restaurants and other businesses.

#1 in Maryland 2016Best in State 2013-2014

Golf Destination / Economic Impact

Challenges

• Weather / weather forecasts• High hotel fees June through September

• Vacations are shorter• Baby boomers getting older

• Travel sports for kids• Number of golf courses in the OC market

• OC Golf Club’s new membership deal• Multi-course bundles

• Golf Packagers not sharing customer information• High green fees at other area courses• Time it takes to play a round of golf

• New tee time reservation and point of sale system• New fleet of EZGO golf carts with TFM GPS• Enhanced online tee time booking engine

FY2019 Additions

• There are not any major projects planned for Golf Operations• 2,000 additional rounds projected due to The Bay Club closing

Fiscal Year 2020

Eagles Landing Golf CourseMaintenance DivisionBudget FY 2019-2020

Division PurposeThe maintenance division manages all outside aspects involving the establishment, maintenance, and improvements of the golf course and facilities. In addition, we support all city wide departments including, Recreation and Parks, Public Works,

Airport, Wastewater etc…

Fiscal Year 2019-2020Other than payroll and other fixed costs our operating budget is basically the same as

last year. Substantial line items in the maintenance budget include: operational supplies, golf cart lease, GPS for carts, and vehicle trust. Funding for the bridge renovations and the greens roller are the major contributing factors of our budget

increase this year.

Operational SuppliesIt takes a lot to keep Eagles Landing in great condition. Our Operational Supplies line item is our largest non-payroll expense. This line item also includes equipment up to $15,000 and not funded through vehicle trust. This year a greens roller is budgeted.

Golf Course EquipmentThe Maintenance Division utilizes, repairs, and maintains over 100 motorized pieces of equipment as well as dozens of other implements, tools, and accessories. Vehicle Trust

equipment replacement has kept pace with the need over the years.

Golf Bridge RenovationCapital Improvement Project Fund

Support for this Capital Improvement Project is critical for the safety of our guests and employees. The bridges are 30 years old and are long past their life expectancy.

Challenges That Lie AheadEagles Landing has hosted over one million rounds of golf and as we approach our 30th

anniversary it’s time to look forward to future needs.

• Golf Course Master Plan• Bunker renovation• Greens Drainage• Address Tidal Flooding• Parking Lot Paving

Thank you for your continued support of Eagles Landing Golf Course.

Widely recognized as one of the best public golf courses in Maryland and the Mid Atlantic region.

GolfAdvisor.com #1 in Maryland!

“Upholding the Tradition of the Game”

MAKING A DIFFERENCE IN OCEAN CITYIMPROVING THE QUALITY OF LIFEHealth and Wellness, Outdoor Opportunities, Socialization, interaction, Engagement, Character

Building, Physical Activity, Mentorship, Happiness, Family Togetherness, Beauty, Fresh Air, Safe places

SOCIAL EQUITYPublic Open Spaces are Available and Accessible to All, Diversity, Acceptance, Inclusion

CONSERVATIONPreservation of Open Space, Wetlands, Instilling a Love of Nature, recognizing the Value of Parks

Thanks for your continued support and recognition of the value of our efforts!

WE ARE ALL PART OF A GREAT TEAM AND WE WILL CONTINUE TO WORK HARD

FOR OUR COMMUNITY