observation and feedback workshop by darko spoljaric at agile croatia meetup 2016 05-05
TRANSCRIPT
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Promatranje i feedbackDarko Špoljarić @ CROZ
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Što radi agilni coach?
Promatra Pruža feedback
Pruža opcijePodučava
DemonstriraSluša
FacilitiraEvaluira
Propitkuje
Izaziva
Uzor
Objašnjava
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Agenda
1. Uvod2. Radionica3. Malo o tome što utječe na ljudsku percepciju
…i coachevi su ljudi4. Kako dati feedback5. Davanje feedbacka grupi s radionice
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Radionica
• Scrum refinement– Trebaju nam: Product Owner i članovi Scrum tima
iz publike (3-5)– Prvo okupljanje tima, inicijalni refinement tj.
kreiranje inicijalnog backloga• Trajanje - 15 min
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Pravila za radionicu
• Poželjno neko iskustvo rada sa user story-ima• Grupa mora biti samostalna, nema pomoći
izvana– pokušavamo simulirati stvarni sastanak
• Cilj: napisati 2-4 User story-a, postići zajedničko razumijevanje i napisati kriterije prihvaćanja
• Tim sam bira temu za refinement
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…a što nakon?
• Pošto je ovo javna radionica sa stvarnim osobama– Prvo ću sa grupom u uskom krugu potvrditi svoje
opservacije i dati priliku timu da odluči koje opservacije ne želi da ja analiziram
• Imajmo na umu – coach uvijek služi timu da se razvije i raste
No participants will be harmed during this workshop
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error
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Fundamental attribution error
Kognitivne sklonosti(Cognitive biases)
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error Anchoring Confirmation bias
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error Anchoring Confirmation bias
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error Anchoring Confirmation bias
Projection
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error Anchoring Confirmation bias
Projection Representativeness
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Kognitivne sklonosti(Cognitive biases)
Fundamental attribution error Anchoring Confirmation bias
Projection Representativeness Blind spot bias
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Što možemo na temelju opažanja?
• Iskoristiti opservacije za feedback• Iskoristiti opservacije za formuliranje hipoteze
i osmisliti način za njeno testiranje• Razjasniti opservacije, potvrditi ih ili
opovrgnuti (A.S.K. metoda)
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Što vidimo…
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…a što ne
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Feedback• Dajemo ga uzimajući u obzir trenutno stanje osobe/tima kojem
ga dajemo imajući na umu njihov/njezin prvu stepenicu u rastu– Možda vidimo još sljedećih 5 stepenica ali fokusiramo se samo na prvu
• Kad ga davati?– Paziti na mjesto i vrijeme– Javan vs. privatan
• Dobar vs. loš feedback– konstruktivan ton
• Na što dajemo feedback?– Nikad na osobu, uvijek na rezultat, radnju, aktivnost
• Kako primiti feedback?– Ne kritizirati ga no slobodno postaviti pojašnjavajuća pitanja
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…i zapamtite
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