objection handling

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Post on 17-Jan-2016

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Used for handling objections

TRANSCRIPT

1. I Want to think about it /or/ Call me later...

Mr. ______ Its a fantastic opportunity, As you are aware Elite Matrimony is India's leading Matrimonial service with the widest range of Elite database to choose from and has consistent track record of success stories.

Mr. ______ I understand that you are little hesitant to make a decision, However it's my duty to inform you that we have received a fresh set of Elite Profiles that might suite your expectation. On your consent we will complete the registration process and start up with the process.

Mr. ______ As you are aware the Elite Profiles are not readily available for members to view. It is maintained and handled by the Relationship Manager who would assist you in screening the most suitable profile based on your partner preference.

Mr. ______ In our culture there is a saying called Shubhasya Sheegram. Meaning any Good thing should not be postponed. and by postponing you may tend to lose good profiles.

I would only take two more minutes for registration, shall I proceed?

2. Your pricing is too high /or/ Expensive...

Mr. _____ The Elite Matrimony service is a premium service where a Relationship Manager would be deputed to assist you for the next three months. He will understand the partner preference from you and he will screen and shortlist the most suitable profile from the Elite database and furnish you on a weekly basis as these profiles are maintained confidentially. Please see this as an investment and the most important investment in ones life. Expense now is a permanent happiness for lifetime.

Can we proceed to the registration process so that we can start the Elite Matrimony service at the earliest??...

3. Negotiating for discounts...

Mr. _____ This is the best price for the Elite Package, However based on your request let me check with my manager if something could be done on the pricing. Can I put you on hold for a moment? Thank you for being on hold Mr. _____ I spoke to my manager regarding your request as a very special case he has approved for a discounted amount of Rs. _____ if the registration is done today.

So can I couple of minutes to register the profile??...

4. I have read a lot of negative reviews online /or/ through my friends...

Mr. _____ we value every single member and as you are aware Elite Matrimony ranks top in the matrimonial service segment. This is completely due to the excellent service and high ratio of success stories. But not to deny there could have been some complaints and feedback on service, such feedback are given utmost attention and escalated to the concern department so the service recovery is done instantly.

We would be glad in rendering our premium service.... can we go ahead??...

5. I had a bad experience in the past...

Mr. ______ I apologise for the inconvenience caused I would like to make a note of your feedback and forward to the respective department head and make sure the needful is done. I assure that the necessary action would be taken.

Kindly give us a chance to serve you better...

6. Send me some sample profiles, let me go through and revert...

Mr. ______ as I told you Elite Matrimony service is exclusively designed to suite the High Net-worth Individual's needs. The unique features of our service we maintain confidentiality and privacy of profile information, However on your registration our Relationship Manager will shortlist the profiles and will cater to your needs.

So can we go ahead and register you as an Elite Member??..